Food Safety Complaints
Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.
To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.
It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Commonly Reported Food Safety Complaints in India</b></p><p class="artpara" style="margin-top:-100px !important;">
According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:
- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.
So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Food Safety Complaints in India?</b></p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Food Aggregator</b>
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :
Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600
<b>2. Report to FSSAI</b>
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.
<b>3. Send a Legal Notice</b>
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.
<b>4. File a Consumer Forum Case</b>
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!
Most Common Issue Reported for Food Safety Complaints
Complaints
Bhavna singh (Swiggy) Open
I had ordered * meals + * mc puff of mc Donald's from swiggy..I received only one meal that was * burger,* coke,fries,*mc puff and I didn't get one meal which contains * burger,* coke,fries,mc flurry..I ordered for Rs *** and order that I recei...
Nov 20, 2024 by Bhavna
Unhygenic food (Swiggy) Open
i ordered food three times from swiggy two times i recieved unhygenic food. In second ordered i found hair in my food and in thired order i see ant (insect) in the food. swiggy does not help me. my friend get health issue after eating the foo...
Nov 19, 2024 by Arsalan Rahmani
Order not delivered (Swiggy) Open
I placed an order of cake for an event on *th November from Swiggy. The delivery partner didn't call me when he arrived and neither I was provided with any notification and my order was automatically cancelled without my knowledge. Since the or...
Nov 13, 2024 by Somya Agarwal
Ordered vegetarian food delivered non vegetarian food (Swiggy) Open
I ordered vegetarian pink sauce pasta , but they delivered non veg chicken pasta,...
Nov 13, 2024 by Ragavendra Prasad
One membership valid for 6 months was revoked in 3 days (Swiggy) Open
My Amex Card gave me a six months one membership coupon which I redeemed at swiggy but in * days it was revoked without and reason or intimation. I tried contacting them wrote them emails several time but after *-* replies they stopped even res...
Nov 09, 2024 by Anuj GOEL
Complaint regarding my order on swiggy (Swiggy) Open
I ordered jalebi-raberi from my nearby famous restaurant from swiggy. the order i received was purely chilled instead of hot and it was having improper packaging about that matter i had complaint on swiggy on their email and also contacted thei...
Nov 08, 2024 by TUSHAR
Cash collected for prepaid Order and Less qty delivered (Swiggy) Open
**/**/** Ordered cake * kg and payment done through phonepay. *)Again Rider cash collected saying it showing COD. *) Ordered * kilo , payment done apprx ****/-. Delivered *** gms worth ***/-. Invoice attached. Somany times mailed . No proper...
Nov 02, 2024 by V Gnana Sagar Reddy
Fraudulent activity by Swiggy (Swiggy Bundl Technologies Pvt Ltd ) Open
Swiggy has cancelled the order without my consent and is not refunding the money .Swiggy has off late started fraudulent activities for orders, before the IPO cancels the orders and don't refund money....
Nov 01, 2024 by Manas Phukan
Missing item neither delivered not refunded (Swingy Instamart ) Open
On ** Oct night I had ordered snacks from Instamart . Order was delivered in deficient. One out of three packets was missing. I refused to accept the order bag . But Delivery man Requested to accept and he would report while going back to store...
Oct 25, 2024 by Tapan Kumar Nayak
Mislead by Zomato executive (Zomatp) Open
. I am writing in regard to my order no **********, placed on oct **, **** at *:**pm. Upon receiving the order, I found that the quantity of food was significantly less than what I had ordered. I contacted your customer service team immediately...
Oct 20, 2024 by Harshit Goyal
I ordered from food from swiggy but I didn t recieve it but it marked delivered in the app Inspite o (Swiggy) Open
I ordered from food from swiggy, but I didn't recieve it but it marked delivered in the app. Inspite of not getting the order the swiggy is not responding neither in email nor on call...
Oct 01, 2024 by SARTHAK SETHI
Substandard Food Quality (Swiggy) Open
I had ordered food Chicken Manchurian Dry on **.**.****. When the food was delivered and on opening the package we food that the chicken was under cooked. The chicken was not edible at all. When the matter was taken up with Swiggy they refuse...
Sep 21, 2024 by Santhosh Sivaraman Nair
Unsatisfactory Customer response (Swiggy) Open
I have placed a order and not received PDF invoice copy, when I ask for it the customer service asking me to wait for **-** hours. The product had spillage issues and when I raised a issue through chat system the response was not satisfactory. ...
Sep 17, 2024 by Puneeth Kumar R
Distress with Swiggy Life Threatening service (Swiggy) Open
Dear Team, I hope this email finds you well. I am reaching out to seek your legal advice regarding a distressing incident that occurred with a Swiggy delivery boy during a recent order I placed. The situation has left me feeling threa...
Sep 02, 2024 by Shlok
Refund Issue for the order never delivered (Ola) Open
Hi I have made an order via ola foods on **st august and the order is still not delivered and refund is also not given i have tried multiple times but the response is standard chat bot answers...
Aug 30, 2024 by Mona Jain
Order Not Delivered Delivery Person Misconduct (Ola foods) Open
Order Number: ONDC_******PS*YAa Issue: My order from Burger King, placed through Ola Foods, was falsely marked as delivered, but I did not receive the order. The delivery person, Adarsh Pandey (Phone: **********, Email: adarsh********@gm...
Aug 25, 2024 by Utkarsh Tripathi
Order not delivered (Swiggy) Open
I did not receive my order on time because delivery partner sent me message without delivering the order. I talked with company representative (Sumit) and he said that you will get refund for that. For new order My family waited for next * hour...
Aug 07, 2024 by Deepak Singh
Received NonVegetarian food (Zomato) Open
I have ordered * Dal Fry and * Laccha Paratha and * Roti on ** June ****. I received Non-Veg instead of Dal Fry. Being a vegetarian I Dint feel good after touching the Non-Vegetarian with my hands. I immediately raised a complaint in Zomato App...
Aug 01, 2024 by Kommineni Vasudev Rao
Rotten food (Drools Chicken And Egg Adult Dog Food) Open
I bought the **kg drools chicken and egg adult dog food. Which I use to feed my two dogs and the street dogs. That’s why I require **kg bag in every **-**days. While I was checking something I saw insects in the fry food. When I opened ...
Jul 31, 2024 by Shabnam Vijaykumar
Complaint About Order Quality (Pizza Hut) Open
Subject: Complaint Against Swiggy and Pizza Hut for Unsatisfactory Order Experience and Request for Refund Respected Sir/Madam, I am writing to formally lodge a complaint against Swiggy and Pizza Hut regarding an order that I placed on Ju...
Jul 19, 2024 by Ravneet kaur
Swiggy using my email id for someone else order (Swiggy) Closed
Hello, I've been receiving invoice emails multiple times from Swiggy for someone else's orders with my account. I had complained to customer service multiple times , still no actions are taken. Iam still not aware how can both accounts h...
Oct 28, 2024 by Akshay Ravindran
Food Delivery (Magicpin) Closed
Order food on MagicPin, Order Id: *********. The order was delayed, on checking the app, noticed that the delivery person deviated from the actual path and was traveling away from my place- and in the app, it mentioned - "The order is delayed, ...
Oct 27, 2024 by Vikash A
Refund not credited (irctc ecatering) Closed
Ordered food via ecatering on **th September but the food was not delivered Order id#********** Refund amount ***/- Ordered by Lijo Johnson...
Sep 21, 2024 by Dency j
Refund money (Biryani zest ) Closed
I placed an order last night but I cancelled it because it was booked at the wrong address.I did not want to trouble the delivery man so I cancelled it. I did not get my money refunded. If I do not get my money refunded then at least deliver ...
Sep 04, 2024 by Swati Sharma
Complaint Against KFC VR Punjab Mall for Incorrect Billing and Refund Delay (KFC) Closed
I am writing to formally lodge a complaint against KFC VR Punjab Mall regarding an issue with my order and subsequent refund delay. On August **, ****, I placed an order that included a couple of KFC stuffs and * piece of smokey grilled chic...
Sep 02, 2024 by Kimi Shrivastava
Product delivered had already expired 4 months back (Starquik) Closed
The product SFP tandoori sheekh kabab was ordered online thru starquik app and the product was already expired * months back when it was delivered to me on order no ****-**-** order no #**********. The manufacturing date is **-**-**** and the u...
Jul 03, 2024 by Yezad Dehnugara
Incomplete swiggy order order 176973161092185 missing item unresolved complaint (Swiggy) Closed
I placed a Swiggy order (Order #***************) for * full Malai Chaap and * Rumali Roti. However, I only received * Malai Chaap and * Rumali Roti, and the order arrived after * hours, which was cold. Here's a timeline of my attempts to resolv...
Jun 15, 2024 by Priyanshu Panwar
In adequate pirtion size (Swiggy Bundl Technologies Pvt Ltd ) Closed
I ordered my food which had an order of * rotis and i was delivered * i refised to continue with the order they started negotiating with a refund of rs * which i refused....
Jun 11, 2024 by Suraiya ali khan
Zone edit problem (Swiggy) Closed
Hi I am a swiggy rider my zone is Ulhasnagar By mistake zone has been edited from company so please change my zone...
Jun 05, 2024 by Kunal rajodia
Spillage issue (Swiggy Bundl Technologies Pvt Ltd ) Closed
I ordered a cake through swiggy for my parents’ anniversary and they delivered a completely messy cake in a box. I’ve attached images of the cake I received. I complaint to them but didn’t got any resolution. I paid ₹*** for this cake a...
May 01, 2024 by Gurjot Singh
Swiggy Gift Card Fraud (Swiggy) Closed
I purchased a **** Rs Swiggy gift card for my freinds. But that shared like is not working for him and he is not able to add money. And there is no way to contact Swiggy contact care and no is responding. I lost of Rs **** after this fraud...
Apr 28, 2024 by Suman kumar
Package not delivered (Swiggy) Closed
I ordered a meal from swiggy and paid in prepaid but they never delivered which resulted in a loss of *** rupees. Swiggy order id- #*************** Ordered on April ** at **:** AM....
Apr 28, 2024 by Dhritiman Chirua
Refund of Zomato credits for undelivered order (Zomato) Closed
I had ordered from Zomato on **th April with order#********** where the order wasn't delivered by the delivery person to me and it was marked as delivered. After contacting the delivery guy, he mentioned it was his first day and he didn't kn...
Apr 25, 2024 by Darshan Thakkar
Delivered late and food was colddd (Eat Sure) Closed
I order *:** delivered at *:** And food was cold nd quality is worst ...I want my refund back ...
Apr 21, 2024 by Sneha
Order cancelled and refund denied (Biryani by kilo) Closed
Delivery partner was rude and misbehaved on call and refused the delivery. My hour has been wasted and no order has been delivered It's more than ** mins which was original promise delivery time but order is not delivered yet Very patheti...
Mar 25, 2024 by Suman kumar
Worst food experience (Zomato) Closed
Dear sir/madam I have ordered food in Zomato on **th,**th &**th but food was worst taste. I have sent mail also regarding this to help@zomato.com. but they are not responde properly. kindly take action against zomato...
Mar 17, 2024 by ANANDA SIVAKUMAR
Order Cancellation and refund (Tharavad Restaurant Kochi) Closed
Through Swiggy App, I Ordered for * biriyanies on *th January **** from Tharavadu Restuarant, Kochi .Rs.*** debited from my account.After * minutes I Cancelled the order due to Some personal issues. I didn't get the refund not yet. I tried to...
Jan 15, 2024 by Tresa Mathew
Charged GST and not provided GSTIN number by swiggy (Swiggy Bundl Technologies Pvt Ltd ) Closed
I have ordered food from swiggy they charged me CGST and SGST and when i receive invoice i checked there was no GSTIN number mentioned i contacted they told me they cannot provide ...
Oct 07, 2023 by Swaroop Ghude
I payed zomato 1600 fees for joing and it didnt payed me refund and mine account is blocked as well (Zomato India) Closed
I joined zomato and they charged me **** fees for registration bag and uniform they didn't send me uniform and also blocked mine account I want mine refund of **** rupees that i payed I also have reciept...
Sep 10, 2023 by Tirath Mani Sharma
Damaged item received as well as rice packet full of worms (Swiggy instamart) Closed
I ordered about ** items altogether and everything was packed except ice cream. Delivery agent handed me fully damaged ice cream, upon asking he said "compliant kardo kuch nahi hoga" I find it funny as even they know that swiggy never does anyt...
Aug 12, 2023 by Simran Jaiswal
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