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Food Safety Complaints

Food safety refers to handling food in such a way as to prevent any food borne illness. Food safety is a global issue. Often we have seen news on the media that there was a living insect in the food and how the customers sued the restaurant for it. We have also seen how someone ordered Vegetarian food but was delivered chicken instead.

To lessen the burden of the customer, the government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India.

It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant.

Commonly Reported Food Safety Complaints in India

According to a recent survey more than 10% people are left unsatisfied with the food that was delivered through these online food platforms. The most common food complaints include:

- Wrong product delivered
- Stale food delivered
- Less quanity
- Issues with the quality
- Adulteration
- Foreign material in food (insect in food, plastic in food item, mettalic pin in food item etc)
- Refund not provided
- No customer support etc.

So what can be done if you a have food safety complaint in India?
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="food safety complaints in India" /></center>

How to resolve Food Safety Complaints in India?

1. Contact Food Aggregator
First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same. The customer care number of some of the most well known food delivery apps in India are :

Swiggy Customer Care Number – 080-67466789
Zomato Customer Care Number - +61 450 266 295
Uber Eats Customer Care Number – 800-253-9377
Foodpanda Customer Care Number – 1800-3000-3034
Dominos Customer Care Number – 734-930-3030
Pizza Hut Customer Care Number – 800-948-8488
Faasos Customer Care Number - +91-7700020020
Just Eat Customer Care Number - 080 6000 0600

2. Report to FSSAI
It has been noticed that sometimes, even these reputed companies close the complaint of a consumer without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Go to FSSAI and file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx

This is FSSAI website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here.

3. Send a Legal Notice
If you do not get any response from the food delivering app then you can also send them a Legal Notice to resolve your complaint. You can use Voxya for drafting and sending Legal Notice to them through a professional lawyer.

4. File a Consumer Forum Case
Finally, if you are not getting any resolution then you can raise a complaint at your nearest consumer forum. You need not hire a lawyer to file a case there. You can do it yourself in just 2-3 hours time. We at Voxya help consumers in taking legal action against food delivering apps by sending a legal notice and preparing the case documents to file case in consumer court. So, if you are frustrated, <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a complaint</a> today!

Most Common Issue Reported for Food Safety Complaints

Nonveg delivered in place of veg

Item not delivered

Less quantity

Wrong item received

Items were missing

Stale food delivered

Bad packing

Payment deducted but no delivery

Delay in delivery

Credits and coupon not working

Refund not received

No Customer support

Charged twice

Dust particles Hair in food

No refund received (Zomato) ^Open

I order food from a news outlet and Zomato showed delivery time **-** minutes. But as soon as I ordered it showed time * hour. I did not have * hour to wait so I cancelled even before the restaurant accepted it and now there is no refund. They ...

Sep 03, 2019 by Manan Deep Singh

Retailer recharged above on MRP (Heritage Fresh) ^Open

I'm purchasing * milk packets Heritage fresh Bill ** on **-**-**. My friend purchasing Heritage fresh milk * packets bill *** on the same day. The different amount charged by the customers. (MRP ** on milk packet) Please verify I want justice....

Sep 03, 2019 by Bandi suresh

Instead of veg food zomato delivered non veg (Zomato) ^Open

I had ordered veg noodles with veg Manchurian and veg fried rice last night (*sep'**) on zomato. I am a pure vegetarian. They delivered the same but all were non-veg. I don't know how the non-veg tasted. I started having noodles but then a chic...

Sep 03, 2019 by Narender singh

Zomato gold discount not accepted by partner restaurant (Zomato India) ^Open

Offer for zomato gold membership was not accepted by zomato gold partner restaurant hashtag Ahmedabad. It was also intimated to refund the discounted amount or to refund my membership amount back on Zomato gold support email but they also are n...

Sep 03, 2019 by Ashish Chauhan

Disgusting food sent (Swiggy) ^Open

I ordered two shawarmas from a store called Kesas and both shawarmas' had uncooked chicken with the fat on it and the second one there was a price of plastic thread dangling as I was trying to eat....

Sep 03, 2019 by Vikram Gill

Late food delivery (Swiggy) ^Open

They promised me to deliver food in ** mins. After online payment and confirmation from the restaurant, they got late in food delivery. I ordered my food at **:**. At **:** it’s still showing preparing status. When I asked customer they turn ...

Sep 03, 2019 by Priyesh soni

Wrong food delivered (Swiggy) ^Open

Order no. *********** I have ordered for two mix veg uttapams from brijwasi centrum restaurant but when I get the item it contains two masala dosa no utappam in my package for which I have paid. When I have reported this issue to swiggy custom...

Sep 02, 2019 by Chetan agrawal

Refund not received (Swiggy) ^Open

My refund has been pending since **th July. They said they have initiated refund on **rd of July but even after more than * month, I have not received my money back. I have called their support team multiple times. In the latest conversation, t...

Sep 02, 2019 by Aditi

Received non veg I order veg (Empires Bellandur) ^Open

Today our festival Vinayaka Chaturthi. After Pooja with a great hunger order veg food from uber eats, empire Bellandur restaurant. I got nonveg and I had stated that nonveg. I feel like cheated. I want to kill uber eats. Please do the needful....

Sep 02, 2019 by Kranthi Kumar ayitha

Fraud done by the company (Zomato) ^Open

I had been ordered from the Zomato and I had the issue regarding damaging the product. I called to the customer care executive then he asked me for some details. I received the message of deducting **,*** rupees. Please help me....

Sep 02, 2019 by Anurag sharma

Extra tax taken (Finch Restaurant) ^Open

I went to a french restaurant. They have put extra taxes like as vat and service charges if I paid GST then why this restaurant giving extra charges of vat and service charges let it be clear....

Sep 01, 2019 by Prashant bagde

Amount deducted but item not delivered (Swiggy) ^Open

I ordered an item through Swiggy on **th August. It was supposed to be a surprise for my sister but the item was not delivered and money did not come back. They showed item delivered and didn’t deliver their customer support made all kind of ...

Sep 01, 2019 by Harsh Chandra Joshi

Found chicken pieces in Egg Biryani (Zomato) ^Open

I am an eggitarian and I found chicken pieces in egg biriyani which is too annoying. What kind of service are they providing? Please help me and do the needful....

Sep 01, 2019 by Chandra

Double payment for an order (Swiggy And Adyar Ananda Bhavan Sweets) ^Open

On *th May, I have made one order from Swiggy from New Punjabi Food Corner, Bengaluru. The order amount was *** Rs. I choose Google Pay to pay the amount. While paying the transaction it got failed & also money got deducted. It also asked me to...

Sep 01, 2019 by Biswaroop Sen

Item was not delivered (Zomato) ^Open

I did not receive my order #**********. Sent mail to Zomato support they forcefully claimed that it was delivered without any proof of delivery. On **th Aug I have placed an order to cake goals but after a long wait when I have not received any...

Sep 01, 2019 by Sanchari Banerjee

Refund is not full and the partial refund is not credited to my card (Zomato) ^Open

I've received my order from Zomato in an absolutely filthy condition. The smell spread across the room as soon as I opened the package. I contacted the customer care and as soon as I sent the picture I got only one option to accept the refund. ...

Sep 01, 2019 by Prasanth Yenamala

My cancellation charges were removed from my account (Zomato) ^Open

My cancellation charges were removed from my account aftet that my latest order was from pizza hut which i had without any problem. In that order also packing was spillage but thats another issue. Now when i m going to order something from my a...

Aug 31, 2019 by Lakshya kanodia

Items are different from what I ordered (swiggy and Aroma coffee house) ^Open

I order #*********** Veg nuggets ** PCS through swiggy from Aroma coffee house, Tirupathi. I got Items are different from what I ordered * roles (I don't know the name of that I hope roles). I asked to refund my money. They are always treating ...

Aug 31, 2019 by Syamsundar

Non Vegetarian meal delivered instead of vegetarian (Swiggy) ^Open

A vegetarian meal was ordered from “UBQ by BBQ” Hyderabad via Swiggy, however a non vegetarian meal was delivered. Called the swiggy customer care and complained about the same and they sounded very casual and a small issue. Took the compla...

Aug 31, 2019 by Anudeep Pulletikurthy

Zomato charged double rates (Zomato) ^Open

I was cancelling order * seconds after giving the order as I changed my mind and zomato was not charging fees as food preparation was not started. It took one hour to process my request due to which I was charged incorrectly. Please see this i...

Aug 31, 2019 by Prabhat

Cheating the customers (Zomato) ^Closed

I have ordered for pizza on Zomato food delivery app on * May. I have paid through online transactions through credit card. My order confirmed but the delivery boy refused to deliver food to our address. He refused and all of sudden my order ca...

May 09, 2019 by Radha R Naik

Order not delivered (Dominos Pizza) ^Closed

Ordered a pizza from Domino's at *:** pm. Waited till ** pm still did not receive. I was hungry waiting for the pizza. When I contacted Domino's they kept on saying in the next *-** mins it will come. At ** the store closed and I was not able t...

May 08, 2019 by Pragati Dubey

Wrong order received (Punjabi dhaba) ^Closed

I have ordered palak paneer but I received chana paneer instead of palak paneer. I feel insulted as my friends were there and the owner cuts the call while I was complaining about the same. His behaviour was very irritating. ...

May 08, 2019 by Dhirgha Gupta

Food not delivered (Swiggy) ^Closed

I ordered the biriyani. After ** minutes they said it's not available. I am so hungry. Please help....

May 08, 2019 by Vetri

Does not refund for missing items (Swiggy) ^Closed

Swiggy does not refund when an item ordered is missed. Regardless of the item or time either they will say they would deliver once again which is waste. They will never care and will not refund....

May 07, 2019 by Mani

Lied about replacement (Swiggy) ^Closed

Swiggy said they give me a replacement for my order and after some time I get back to them and ask for my replacement which they offer me ** mins back. After contacting them they said they are not going to give me my replacement and also said: ...

May 06, 2019 by Sanka Prasanth Kumar

Delivery boy misbehaved (Swiggy) ^Closed

I placed an order at *:** pm and it was *:** pm but I didn't receive my said order. So I called the delivery boy to know where my order was and he abused me for nothing. When he arrived at my doorstep and I asked him to call his superiors he tr...

May 05, 2019 by Pratik Bissa

Food delivered had missing items (Swiggy) ^Closed

I ordered a veg greek salad from swiggy and it had missing items. When I asked for replacement they denied the same. After escalating it they are saying to get back to me on call and I never received a call. Now on escalating it again after * d...

May 05, 2019 by Aman Gupta

Charging more than MRP (Aquafina) ^Closed

We ordered * water bottles in a restaurant and MRP on it was ** and they have charged **+ taxes on such water bottle....

May 05, 2019 by Vaddi Jagadish

Food items were missing (Shetkari Hotel) ^Closed

I ordered some food from the Shetkari hotel Sinhagad Road. I paid in advance and food items were missing. It happened twice the same thing. I don’t believe in Swiggy food packaging services. It is totally waste of money and mood....

May 04, 2019 by Mayur pujari

Late delivery of pizza (Dominos Pizza) ^Closed

I ordered pizza on **th April. The pizza was delivered after ** minutes and the quality was not good its too cold. Regarding same, I raised a complaint on **th April the request id number: *******. I had word with customer care they said I can ...

May 04, 2019 by ANAND KUMAR

Food not delivered (Zomato) ^Closed

I order food through my A/C ********** from hotel Shahi Darber, Bokaro, Jharkhand against Order no:**********. After receiving this order the delivery boy Mr Deepak called me through phone no +************ and said he not able to deliver the o...

May 04, 2019 by Santanu Dutta

Selling cold drinks at high MRP (All Grocery Shops) ^Closed

Every grocery shop in Khammam is selling cool drinks more than MRP in the name of profit and cooling charges. Is it legal for them to suck our money? Kindly do justice. Save justice. ...

May 03, 2019 by Naresh Naru

Delivered spoiled food (Zomato) ^Closed

I ordered from Zomato at **:** pm and got the delivery at ** pm which spoiled and spilled. From then, I kept several messages to Zomato saying the food is damaged but they didn't respond. They have kept a message to me * AM in the morning sayin...

May 03, 2019 by Satyasai

Refund not done (Zomato) ^Closed

Zomato was supposed to refund a certain amount which they haven't done. I have constantly been in touch with my bank and they are unable to close on this since they haven't received the credit from Zomato. There's no way to contact them either ...

May 03, 2019 by Ashika

Package not delivered (Swiggy) ^Closed

I ordered * idli sambhar and * cold coffee from Sagar Gaire Bhopal at * pm on *.**.****. But the package was not delivered. I waited for about * hours. This behaviour is not justified. I need a refund as soon as possible. ...

May 02, 2019 by Adarsh Navlakha

Refund for cancelled order (Zomato) ^Closed

I ordered food from Zomato but the order was cancelled from their end and didn't receive any call from the delivery boy as well. I already paid the amount through the debit card. They have not refunded my money. I order food on **th April and s...

May 02, 2019 by Ankit Arora

Cancellation fee wrongly charged (Swiggy) ^Closed

I ordered Item A + B on swiggy and prepaid for the order. The delivery boy called me to inform that half of my order (Item A) is not available. He offered me to replace missing items of order with Item B only. If I would have wanted Item B, I w...

May 01, 2019 by Sweta

Not refunding my money (Zomato) ^Closed

I ordered the food and paid online. Then immediately I cancelled my order so that I can order from some other restaurant of my choice which was available. They cancelled my order but are not refunding my amount. I wrote this problem in chat sup...

May 01, 2019 by RACHITA JAIN

Refund is not given to my account (Swiggy) ^Closed

I have cancelled my order. They told to give my money back in my account in *-* working days. Those days are over but the money is still not received. Please do the needful....

Apr 30, 2019 by Ashutosh tiwari

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Kshitiz
Complaint filed against: Samsung

Resolved

"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."

Manpreet K
Complaint filed against: Zomato

Resolved

"Thanks to Voxya, I have got the refund back from Byjus :)"

Mohammad Ashfaque
Complaint filed against: Byjus

Resolved

"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai
Complaint filed against: Shinehunts

Resolved

"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."

Kushal Prahladbhai Prajapati
Complaint filed against: PayTM

Resolved

"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"

Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays

Resolved

"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."

Deba Prasad Mohanty
Complaint filed against: Razorpay

Resolved

"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."

Nirmala Mary
Complaint filed against: Flipkart

Resolved

"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."

Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd

Resolved

"Bajaj Finserv refunded my amount. Voxya, thank you for your support."

Kantharaju HS
Complaint filed against: Bajaj Finserv

Resolved

"Thank you Voxya for your help and support. I got my refund from Club Mahindra."

Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays

Resolved

"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."

Prince Kumar
Complaint filed against: Amazon

Resolved

"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."

Vijayasimha Ajarananda
Complaint filed against: Robu.in

Resolved

"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."

Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip

Resolved

"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."

G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor

Resolved

"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."

Rohit Kumar
Complaint filed against: Swiggy

Resolved

"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."

MOHIT SONI
Complaint filed against: Yatra

Resolved

"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."

Nithin Das
Complaint filed against: Oyo Hotel

Resolved

"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."

Abhishek Yadav
Complaint filed against: Amazon.in

Resolved

"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"

Raja Rajangam
Complaint filed against: Airtel Digital Tv

Resolved

"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."

Naveen R Kumar
Complaint filed against: Yatra.com

Resolved

"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."

Mohammed Siraj Ali
Complaint filed against: Jasper Industries

Resolved

"Thank you so much Voxya I am fully satisfied with your quick service."

Avinash Kumar
Complaint filed against: Swiggy

Resolved

"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad
Complaint filed against: Spice Jet

Resolved

"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew
Complaint filed against: Hathway Broadband Internet

Resolved

"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel
Complaint filed against: OYO Rooms

Resolved

"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi
Complaint filed against: Flipkart

Resolved

"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "

Rakesh Shinde
Complaint filed against: Swiggy

Resolved

"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."

Mannu Datta
Complaint filed against: Tatasky

Resolved

"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim
Complaint filed against: OYO Rooms

Resolved

"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha
Complaint filed against: Pepperfry

Resolved

"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla
Complaint filed against: Delhivery

Resolved

"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."

Hiteshbhai Jodhani
Complaint filed against: PhonePe

Resolved

"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."

Zeeshan
Complaint filed against: Labbaik Umrahs

Resolved

"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."

Syed Shabeer
Complaint filed against: Wisdom Jobs

Resolved

"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."

Raunak Surana
Complaint filed against: Swiggy

Resolved

"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"

Jyoti Chaudhari
Complaint filed against: ClickOurStore

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