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Home Appliances Complaints

Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.

Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.

And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!

So to save yourself from all that trouble, we have come up with this article which will tell you:

What are home-appliances complaints?
What are some of the famous home-appliances companies in India?
Types of home-appliances complaints. (Most common issues reported)
How to resolve your home appliances complaints?

Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?

There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.

The complaint against home-appliances defects is termed as home-appliances complaints.

Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.

Famous Home Appliances Companies of India:

The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.

Philips: Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.

Whirlpool: Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.

Samsung: Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.

LG: LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.

Haier: Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.

Godrej: Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.

Bajaj: Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.

Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.

Most Common Issue Reported for Home Appliances Complaints:

The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.

Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.

Lets see the commonly reported home appliances complaints by consumers:

Faulty Appliances: This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.

Refused Replacement: Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.

No customer support: Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.

Refund not received: The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.

In some cases, a lot of people are even not receiving the cashback that was promised to them.

No service or replacement under warranty: What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.

As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Complaints:

Step 1: File a formal complaint with your home appliance company: The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.

The customer care number of some of these leading home appliance companies are :

whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100


Step 2: If raising a support ticket doesn't sound serious enough to you then you can send a written complaint to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.


Step 3: Send Legal Notice:
Consumers can send legal notices to Home Appliance Company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?

1: Firstly, get a legal notice drafted by a lawyer.

2: Check it properly and make sure it is signed by a lawyer.

3: Keep a copy of it for future purposes.

4: Send the legal notice to the Home Appliance Company by registered post.

5: Keep the slip or delivery report for evidence.


Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.

If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

1. Intimate the aggrieved party via legal notice.

2. Draft the consumer complaint

3. Attach all the relevant documents and proofs to support your complaint.

4. Select the appropriate court for filing the complaint.

5. Pay the prescribed court fee that is required to be paid along with the complaint.

6. Submit the case along with the affidavit & fees in the court.


It's Time For The Conclusion

Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!

Get your complaint sorted. File your Complaint on Voxya now!

Most Common Issue Reported for Home Appliances Complaints

No customer support
No installation service
Internet connectivity problem
Blocked paid channel
Faulty appliances
Refused replacement
No service under warranty

Complaints

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Mi tv (Mi Tv ) Open

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May 10, 2020 by Pratipal kaur

My ac order number (daikin a c 1 5 tonn 5 star) Open

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May 09, 2020 by HEMDRI SAI M

Samsung problem (Samsung) Open

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False commitment in delivery time during inspection booking delay in delivery of household goods (Agarwal Packers And Movers Ltd) Open

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Damage air conditioner by technician (Urbanclap) Open

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Undelivered order and no contact (homeandkitchen) Open

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Mobile getting very heat (Samsung) Open

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Study table Cabinate and Loft spoiled for small room (Lotusinterio Com) Open

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Mar 25, 2020 by Ashish Garg

Package not delivered on time (URBAN WOODS DELHI) Open

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Mar 19, 2020 by RAJESH JOSEPH

To change Samsung LED Colour TV (Samsung LED TV) Open

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Mar 16, 2020 by RN Saradha

Spare part not shipped delay in service (Videocon) Open

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Mar 15, 2020 by Ekula Ramachander Rao

Not up to the mark (Jbl BLUETOOTH HEADPHONe) Open

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Faulty Numeric UPS (Sterling Office Systems) Open

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Services are not appropriate (Just Click Services) Open

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Mar 12, 2020 by Mamta Jhanwar

Orders Delayed Cancelled Not Refunded (Rk Home Appliances ) Open

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Mar 11, 2020 by Senthilnathan M

I m ordered through buyfree in executive from call centre he told me to transfer money to ICICI Ban (Samsung 1 5 ton split AC) Open

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Mar 11, 2020 by M. Sivakumar

Order not delivered (Spaces Therapy) Open

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Mar 11, 2020 by Allan Isaac Irikefe

Furniture damage under warranty (Zera furniture ) Open

Respected sir, I am Sasidharan pillai, my coat and mattress few months before my grand child * years old baby boy jump the coat and it is broken.but the company told it qas very strong and ** years warranty. But so many time i contact, but no ...

Mar 08, 2020 by SASIDHARANPILLA

Received dublicate sewing machine from merchant shop he is neither replacing nor reparing (Dhanalakshmi Enterprises) Open

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Mar 07, 2020 by Mohd fayaz ali

Iphone screen protection plan (Servify) Open

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Mar 05, 2020 by Sandeep Kumar

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Nov 12, 2019 by Adarsh Khubchandani

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Nov 11, 2019 by Mohamed Fayasudeen

TCL Faulty LED 43 inch (TCL) Closed

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Nov 06, 2019 by Puneet

Product not working properly (Eureka Forbes) Closed

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Sep 10, 2019 by Raajasundharam

Inverter AC PCB got faulty very poor service from Diakin (Diakin India Pvt Ltd) Closed

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Pitaplilly edapally not providing after sales service (PITTAPILLY & BUTTERFLY) Closed

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Sep 04, 2019 by Tony Thomas Palathingal

Defected stabilizer installed (Whirlpool) Closed

Whirlpool stabilizer purchased with *-year replacement guarantee * times replaced since I have purchased in * year still not working. PCB of my AC is fused due to this stabilizer. Complaint number LKO*********....

Sep 04, 2019 by Rajat Gupta

Regarding window cooler (Desert cooler) Closed

Cooler ki moter kharab ho gyi ** din phle shopkeeper ko complaint ki usne bola sir * din baad isko me dikhwata hun. To unhone check karaya to us time fan motor kharab nikli to wo bole mere pass abhi new motor nahi hai me is motor ko le jaa raha...

Sep 04, 2019 by Hemant kumar

Dryer is not working (IFB) Closed

Purchase dryer on *nd August through Amazon. Delivered the machine on *rd of Aug **. Installed on *the Aug-**. From *th August it is not working. They promised to replace and given replace ID No ********** on **-**-**. They are failed to replac...

Sep 03, 2019 by NAGABHUSHANAM VADDEPALLY

Complaint for prestige ires food processor (TTK Prestige ) Closed

I have purchased the mixer grinder of prestige company in the month of may **** and the same was *st time damaged in the month of June Company representative took *-**working day for repair The same was again damaged after *-* working day ...

Aug 31, 2019 by Shalinder Bhatia

Not replacing my 2 month old complaint godrej ac (Godrej) Closed

Since * days my godrej ac is showing EL ** error and the ac is only * months old .Since * days different service men are coming and wasting my whole day. They are changing the indoor board and the next day changing the outdoor board and full bo...

Aug 31, 2019 by Diana

Wrong service and destroyed my RO (Maxpure Ro Service) Closed

They sent a person to change my RO filters but they came and i don't know what they did but since then my RO stoped working and when i tried to compalin about it to them they said that they will send somebody but nobody came and then they stopp...

Aug 25, 2019 by Nikunj jain

20 days faulty TV not resolved under warranty (Thomson led tv) Closed

I bought Thomson Led Tv in May **** , now display is not working and contact customer service on *th of August but still they are saying it will take *week to get replacement. Today i called then again and they said it will take *weeks now. ...

Aug 24, 2019 by Neeraj Chamoli

Refund not received (BOSCH Home Appliances) Closed

A few months ago my BOSCH refrigerator stopped working automatically. I filed a complaint at BOSCH service centre and I got a replacement of the refrigerator after so much of harassment of **-** days after repeated calling without any satisfact...

Aug 17, 2019 by Narinder Sharma

TV issue not resolved (Micromax) Closed

I purchased Micromax TV: Micromax **cm (**) HD Ready LED TV with Sr. No. *****B*******B with *-year standard warranty & * years extended warranty (without any terms & condition of Installation) on **-**-**** from Flipkart with Invoice number FA...

Jul 24, 2019 by Kamalkishor kakade

TV not delivered even after 2 months (Ridaex) Closed

I have ordered Ridaex TV on April **th, **** and haven't received it even after * months. Every time I call the customer care, they will put you on hold for **-** minutes and disconnect the call and if you are lucky, they tell that I'll be ship...

Jun 26, 2019 by Sasi Kiran Reddy

Product not working (Jaquar Bath Fittings) Closed

I have purchased Jaquar Esco western comod but it's not working. On **th May I complain to jaquar customer care and service centre. They are not responding. I have a big family but only one bathroom. I have more problem. Jaquar is a national br...

Jun 16, 2019 by B Raju

I got cheated (Max Serve Solutions Pvt Ltd) Closed

The service executive (from Max Serve Solutions PVT. LTD. Authorized service partner of Whirlpool, Srikrishna, No ****, East End Main Road,*th lock Jayanagar, Bangalore - ******, e-mail: care@maxserve.co.in) forcefully sold me two additional pr...

Jun 15, 2019 by Purushothama N

Package received defective (Navrang Audio Video Pvt Ltd) Closed

The piece which they sent to me is defective. It's not cooling properly. I contact them many times but their deaf ears don't listen to my problem. I call on Navrang their shop but they didn't solve my problem. I am totally offended by their beh...

Jun 02, 2019 by Sanjeeev verma

Service contract for AMC of Air Conditioner not met (Air Cool Services) Closed

There is a fraud racquet run by certain people called Mohammad, Irshad, Kalim Ansari where cash is collected towards AMC of Air conditioners. Some fake bills are issued, some so-called substandard service is rendered one time to enable collecti...

Jun 02, 2019 by Priya Kashyap



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Complaint filed against: Swiggy


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Mannu Datta
Complaint filed against: Tatasky


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Asif Belim
Complaint filed against: OYO Rooms


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Complaint filed against: Pepperfry


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Complaint filed against: Delhivery


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Complaint filed against: PhonePe


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Zeeshan
Complaint filed against: Labbaik Umrahs


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Syed Shabeer
Complaint filed against: Wisdom Jobs


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Raunak Surana
Complaint filed against: Swiggy


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Complaint filed against: Byjus


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