How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
Famous Home Appliances Companies of India
Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
Most Common Issue Reported for Home Appliances Complaints
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
No customer support:
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
Refund not received:
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
No service or replacement under warranty:
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Home Appliances Complaints?
Step 1: File a formal complaint with your home appliance company:
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
Step 2: Write to company:
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 3: Send Legal Notice:
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
It's Time For The Conclusion
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint at Voxya now!
Jeeves plan id CMFKBE************ My device has been damaged in accident duw to that the complete mobile phone is break includes display & not in power on state . I register claim with jeeves on **th may on which documents requested and i rep...
May 23, 2022 by Nishant dawar
I have bought a celling fan from orient company with * year warranty on * may ****. After * month it making noise over and over..so i called company costomer care .then they sent a technician to check and repair but technician said it is not no...
May 20, 2022 by Govind Sankhla
I purchased a TCL AC from Reliance Digital last year (* May ****). The delivery was messed up by Reliance Digital and they delivered the wrong inner and outer unit. After multiple calls to TCL and Reliance to resolve the issue, I reached out to...
May 15, 2022 by Pooja Srinivas
I have a Daikin Inverter AC installed at my house at Durgapur, West Bengal. It is unserviceable since May ****. I have raised a complaint and the mechanic attended the fault. He found there is a fault in the external unit and assured that he w...
May 08, 2022 by SUPRIYO BHATTACHARYA
I bought an LG AC Wi-Fi model by paying ****** but the AC flow will not come properly with a full swing movement and the room also will not cool fast . Every night we suffer with hotness in the room . LC service in Salem is a quit challenging....
May 07, 2022 by Manoj pidugu
Hi, I have taken Livpure product which is under warranty but not replacing product as committed. Now they are saying it will coveres only once per year it seems....
Apr 26, 2022 by Raghu Ram Boga
I have purchased a *.* ton * star ac on *-**-**** after we received the ac the technician on installation time told the ac is not cooling because of low gas or no gas so it has to be refilled. then he refilled and showed us some improvement in ...
Apr 15, 2022 by Gajendar Singh
purchase ac bluestar only ** day use call service center installation thard party so warranty over .. teams . not listing buy product...
Apr 08, 2022 by vicky chandani
I opted for Berger Paints Silk Glamor products for my new flat and had a terrible experience Most of the shades shown on their website appeared differently when they were applied on our walls and ceilings. (https://www.bergerpaints.com/utili...
Feb 26, 2022 by sreejan guha niyogi
Sony BRAVIA TV Model No. KDL-**W***B owned by me suddenly stopped working and on the same day, the issue was reported by calling the toll free customer care number of Sony India Pvt. Ltd. This complaint was forwarded to the authorized service ...
Jan 30, 2022 by Asifali Husainkhan Pathan
https://xpertservice.online/ Dear people, if you come across this website in Bangalore for your fridge, washing machine or A/C services, pls do not contact the number. They are downright cheaters. This guy Syed Inthiyas(**********) came ho...
Jan 24, 2022 by Tina John
I HAD COMPLAINED ON INGRAMS BUT NO RESPONSE FROM COMPANY. VOXYA NOW I M NOT INTRESTED IN THEIR SERVICE, NOR THEIR BILL NOR THEIR ** YRS WARRANTY . I WANT COMPENSATION AND REFUND OF MY AMOUNT BECAUSE I M GETTING REPAIRED MY SELF AND I HAVE TO S...
Jan 23, 2022 by SURENDRA KUMAR REDDY PADALA
I got AMC renewed with Eureka Forbes on *th January for my Aqua Guard Water Purifier , and subsequently same day , I raiser service request as alarm/beep is coming and my aqua guard needs immediate service as it is health scare to my family a...
Jan 20, 2022 by AJAY BAMZAI
We bought kodak HD tv on ****-**-**, it was started display issue within * months and got it resolved after * months as well. Now again TV has display issue, I have sent many reminders started from *th November **** to solve them, but no sa...
Jan 14, 2022 by RAGHAVENDRA KARABA
I was forced to purchase a new DVR for the installed CCTV home security, and then the HDD was removed under pretext of checking for problems, by Eurovigil representative and his technician in June ****. Till date the item has not been returned,...
Jan 08, 2022 by Vijay Rao Mocherla
Sir... I have purchased the sunflame chimney product of model no is INNOVA ** AUTO CLEAN DX at sri VASAVI METALS at guntakal (town) anantapur (district) andhra pradesh (state)...since from last * months mother board problem and many times com...
Jan 08, 2022 by N FAYAZ AHAMED
I have purchased a Samsung Refrigerator in Oct - **** from samsung.com (estore) through * month EMI on my HDFC credit card ending ****. As per the promotional offer, **.*% cashback should be credited to my card account within ** days from th...
Dec 25, 2021 by Mayank Shrivastava
Hello Team, I Am A New Customer To Eureka Forbes And Purchased Below * Products On **th June ****.... *)Water Softener-***** *)AquaGuard-***** *)Vacuum Cleaner-***** The Reason For Raising This Complaint Is, I Have Tried Reaching Custo...
Dec 13, 2021 by Santhosh
I gave a complaint request for my BOSCH Washing Machine on **th Nov **** in Chennai (Ayyappanthangal). And one of their service engineers came and informed that the board was damaged so need to replace that and he collected it on that day. And ...
Dec 11, 2021 by Durai S
hitachi ac bought on *.*.** is not cooling properly and I want my full refund complain no.*********** ...
Apr 10, 2022 by samarth singhal
i bought a sofa(*+*) seater from royal oak vanasthalipuram branch on **-**-**** . order no:SQ-****-********. the * seater sofa is a defect piece , for that they have replaced . the replaced piece is even more worst . Again i asked for replac...
Jan 27, 2022 by SRINIVAS REDDY
Company refuse to fix my oven...
Dec 13, 2021 by Shishu Kumar
Purchased a refrigerator last year on **-**-****, it had stopped working on **-**-****. Filed a complaint ********** but no one has come to my house for repair - just an assurance that it will get resolved. I would like to return the non-workin...
Oct 19, 2021 by Santosh
Hi team , I purchased Kent Ro in the month of dec **** and it was giving problems from day * only and it was fixed in March,even after the product being under complete warranty they have hidden t and c for which they are charging the amount ...
Aug 14, 2021 by Manish malhotra
Livepure AC which was bought from Flipkart for which I have purchased Jeeves- Extended Warranty Protection Plan during AC installation. In the month of March **** , I had raise a *st complaint which was attempted multiple times by Jeeves engi...
Jul 17, 2021 by Vaibhav Appa Palande
Return E Order No. ER***********. I ordered a kent water purifier after talking to their representative. I was sent a link for the payment and issued an Invoice number S**-********. I was assured that the package will reach to me next day. Afte...
Jun 15, 2021 by Debtanu Mukherjee
My Kent is under free service for two more year, but service agent of Gandhinagar, Gujarat asking money for providing service. although This is under free service. Agent is talking very rudely. ...
Jun 12, 2021 by Satyendra
Type & Model: SAMSUNG WM WA**M****HP Date of Purchase: ****-**-** Serial no: **WR*PBK******W Dear Sir, Washing machine's performance is poor, the washing is not properly done. It’s chronic problem. troubleshooting is done many times by incr...
May 22, 2021 by KOUSHIK DAS
Sony is refusing to change damaged led panel there is no physical damage but they are not changing for free . Bought it just ** days back...
May 08, 2021 by Belide santhosh kumar
I have ordered Boat Airdopes *** Raging Red on *rd July **** and it delivered on **th July ****, i was not satisfied with the Quality. So, i decided to return the product. I have raised return request on **th July, they picked up my product on ...
Mar 30, 2021 by Phani Kishore Chavvakula
I bought one plus y series ** inch TV. Within one month TV got repaired and I raised request for service immediately. I have been facing issue for more than ** days. I am sending mails to company email. But, still my issue not resolved. Ite...
Mar 02, 2021 by Shilpa Balayyagari
I booked bathroom cleaning and person denied to come so I had to cancel the booking and I haven't received any refund and could not contact customer care too. It's been more than ** days and there is no even single number to contact the person...
Dec 02, 2020 by Nithilam R
Order No:********** Dated:**/**/**** Item No: DT AIO A*** ** WIN ** Black Lenovo S.No.MP*TL*DS Deliverd Trrough:SavexTechnologies Pvt.by Blu Dart AWB#*********** Invoice No.BG*TI********** Dated **/**/**** Customer Order No.BMRCO****** ...
Nov 11, 2020 by ISHWAR BHUKAL
I placed order on https://shopatsc.com/ for Sony MDR-XB*** On-Ear EXTRA BASS Headphones and made online payment later i had requested for cancellation by contacting email@example.com they also cancelled it **th Sept****. It's already one m...
Oct 20, 2020 by Raghuram Ganjikunta
I had purchased jio fi router on *rd July **,and i mailed him * July where is my order.gave answer due covid order may delayed then I called on given number and mailed that call is not taken or given number is not available then sah mailed me t...
Oct 03, 2020 by Gajanan Balkrishna Kulkarni
Today I recharged my airtel DTH from phonepe my money deducted from my bank account but recharge not done yet....
Sep 19, 2020 by Vivek Panchal
Hello, I have been using Samsung Galaxy Note * for the past * and half year. It is one of the best model which was manufactured by Samsung as I was using the Samsung mobiles only for the past * years. Like many others I have been also f...
Aug 14, 2020 by Pavan Kumar
I was brought the fancy mirror from evoke company through online portal. But they delivers me broken mirror. I was mail photodraph and call also to custmor care to inform them regarding product. I regularly follow up regrding this issue from th...
Aug 07, 2020 by Bhagirath
How to file a complaint against Company?