Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
Famous Home Appliances Companies of India
Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
Philips:
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
Whirlpool:
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
Samsung:
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
LG:
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
Haier:
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
Godrej:
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
Bajaj:
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
Most Common Issue Reported for Home Appliances Complaints
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
Faulty Appliances:
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
Refused Replacement:
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
No customer support:
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
Refund not received:
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
No service or replacement under warranty:
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Home Appliances Complaints?
Step 1: File a formal complaint with your home appliance company:
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
Step 2: Write to company:
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 3: Send Legal Notice:
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
It's Time For The Conclusion
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint at Voxya now!
Most Common Issue Reported for Home Appliances Complaints
Complaints
Defective Voltas Air Cooler Resolution not done (Voltas air cooler) Open
I have purchased a Voltas Air Cooler from Flipkart and it stopped working in * days. I have raised a complaint in Voltas to claim the warranty and get it repaired. They are not able to resolve this issue and service center is not picking up the...
Apr 24, 2024 by Rahul Narang
Product function not working properly (Eureka Forbes) Open
I wanted to raise a serious complaint regarding the Eureka Forbes robotic vacuum cleaner that I purchased through Amazon online. From the very first day of usage, I have encountered a significant issue with the wet mopping function, which has r...
Apr 24, 2024 by Anish
Faulty Geaser (Crompton ) Open
I have ordered a geyser from Amazon in July ****. The product seems to be having a manufacturing defect as the tank starts leaking water. No matter how many times we get the tank replaced, the issue still persists. Tried reaching out to Crompto...
Apr 11, 2024 by Sri Sarat Chaitanya Gollapalli
LG AMC Scam India My number (Lg) Open
My number RNP************. LG AMC Scam India Hi, Please read the below message to understand how LG engineers and technicians lie and force you to sign up for their AMC program. I live in Chennai and recently my LG inverter split AC...
Apr 10, 2024 by Jagannath MR
Urgent complaint regarding daikin ac product (daikin a c 1 5 tonn 5 star) Open
I am writing to file a formal complaint regarding a recent purchase of a Daikin split inverter AC *.*, which has been rendered non-functional shortly after installation. Here are the details of the complaint: *. Purchase Information: On March *...
Apr 10, 2024 by Manibharathi
Defective ac provided even after 5 servings of new ac problem was not resol (Carrier Ac) Open
We bought carrier ac on *th of june **** after * week it stopped cooling the room. After * servings of new ac problem was not resolved at *th service it started cooling . This year again facing the same issue. Technicians are not at all compete...
Apr 07, 2024 by tanu priya singh
Refund of the defective refrigerator (Whirlpool) Open
I am writing to formally address a longstanding issue regarding a Whirlpool refrigerator I purchased from Reliance Digital on July **th, ****. Almost immediately after the purchase, I noticed unusual noise emanating from the compressor. Despite...
Apr 05, 2024 by Darshan Shah
AMC not honoured by the company (Whirlpool India) Open
Pl refer my complaint no ****** dated ** feb ** and i have spoken with your lawyer on ** Mar **. now I wish to file a legal notice through voxya...
Mar 12, 2024 by AJIT K BHUTANI
Recurring Issues with Whirlpool Refrigerator Purchased May 2022 (Whirlpool) Open
Bought ***L Refrigerator in may-****, started facing quality issues from Sep'** onwards and till date * instances happened. Recent one they changed compressor, charged me ~INR*.*K but got failed in * days (making bang noise and having safety ri...
Mar 04, 2024 by Manish Shekhar
Under warranty geyser not repaired (HINDWARE APPLIANCES) Open
I just want to share very horrible experience of After Sale service of Hindware Geyser. I have installed * litre capacity Geyser in OCt ****( purchased from Flipkart). My product stopped heating in Jan ****. I have booked a complaint on **th...
Feb 29, 2024 by Vikas
Credit card cash back not received (Vijay Sales) Open
Dear team , I have purchased refrigerator and water purifier in the month of October and they told me the cost of the fridge is ***** and water purifier is ***** they everything ***** and **** amount of emi is getting deducted they told me it'...
Feb 29, 2024 by Divya kommareddy
Washing machine repair complaint (Willet Washing Machine ) Open
Hello.. This is willet company washing machine purchaser who is suffering now, because our washing machine got damaged(not physical damage only gear box is not working) and I have complained about it almost * months before but not solved my pr...
Feb 28, 2024 by Altaf
Faulty Product Unethical After Sales Services (Havells India Limited) Open
I purchased three, HAVELLS Efficiencia Neo, **** mm BLDC fans in May ****. The product is under * year standard comprehensive warranty offered by Havells India Ltd. The fans are having repeated operational / functional problems pertaining t...
Feb 21, 2024 by Nitin Dudeja
Warranty (Croma A Tata Product ) Open
Maine ** december **** ko croma showroom se * tv ** inch ka liya tha jisme * tv kharab nikli jiski complaint ** december **** ko kiya tha abhi tak ** se ** bar complaint karne ke bad bhi company ka koi response nahi hai to mujhe company ke uper...
Feb 20, 2024 by Gulam mustafa thekiya Thekiya
Titan not repairing watch (Titan) Open
Visited Hosur Titan unit to get my Titan connected X watch repaired, but was informed that they do not have the expertise to repair it and offered a **% coupon to but a watch from Titan again. I want a replacement or my watch repaired....
Feb 20, 2024 by Ashish
Service not provided (Eureka Forbes) Open
Have purchased AMC for water purifier service but instead of providing proper service and replacing filters a technician has damaged existing purifier and closed ticket. Have raised other service request immediately which is assigned to him aga...
Feb 20, 2024 by virupaksha
AMV exists for Washing machine but company not attending (Whirlpool Automatic Washing Machine) Open
AMC for Automatic washing machine *kg Graphite purchased in Nov **** is valid till Jan ****, A defect emerged on ** Jan **, but company refused to attend on the plea of part becoming obsolete. they want me to accept prorata refund. i have refu...
Feb 17, 2024 by AJIT K BHUTANI
Warranty not executed (Tanishk electronics ) Open
I have brought a electronic weight machine at **/ **/**** and one year warranty is being provided.but it stops working within **days and when I approached the vendor, he is not helping ...
Feb 13, 2024 by Om narayan
Faulty Washing Machine (Whirlpool) Open
*). Purchased on Whirlpool *.* kg with Hard Water Wash Fully Automatic Top Load Grey Warranty: *Years Comprehensive Warranty and * Years on Motor from Whirlpool on **.**.****. IMEI/Serial No: ****************. Invoice is attached with this mai...
Feb 03, 2024 by Arpit Agarwal
Not Accepting Return Request (Boat) Open
Today I received Boat Airdopes Atom ** Bold Blue. First of all it's not working properly, there's Mic issues, sound quality issues. So I changed my mind & request for the return & refund but they are not accepting it. They're asking for replace...
Feb 02, 2024 by Nitin Arvind Vishwakarma
NO COOLING OOF MY LG SPLIT AC FROM THE DATE OF PURCHASE NO SERVICE GIVEN BY THE DEALER NAMELY KONARK (LG SPLIT AC 2021 MODEL DOUBLE INVERTER WITH 10 YEARS OF WARRANTY ) Closed
I HAVE BEEN VICTIMISED BY THE DEALER 'KONARK VISION', FROM THE BEGINNING OF MY PURCHASE THE SPLIT LG AC FROM , MR MAHESH DHOLAKIA. WHO IS THE PROPRIETOR OF THE SHOWROOM. NO SERVICE GIVEN BY THE DEALER SINCE I PHAD PURCHASED THE LG SPLIT AC WHI...
Apr 05, 2024 by BALAJI DASH
Recharge not reflected (Sun Direct Dth) Closed
when we recharge the sun direct dish through website , quick recharge its shows the recharge is successful and the amount is not reflected in the wallet . when we ask to the customer care service of sun direct they inform that the amount is not...
Feb 23, 2024 by anu j k
Sagged mattress (Kurlon Mattress Private Limited) Closed
I hv bought * hard kurlon duorest mattress of size **"...
Jan 17, 2024 by veenu seth
Urban Company Professional Not Return TV (Sony Bravia 32 inch) Closed
**th November ****, I have booked Professional to Repair my TV, He visited my home and took TV saying it will take a week. A week after i called him but he said spare parts are not available and will take time. I waited and after few days again...
Dec 15, 2023 by Palak Patel
Electrical submersible motor performance not good warrenty card details not clear performance specif (Dragon Aquaa) Closed
this company not provided on the motor specification lable placed on top on the motor, performance not good, motor consuming high power...
Nov 17, 2023 by Jothimani
Complaint not been attented (EUREKA FORBES LIMITED) Closed
I have an Aquasure water purifier from Eureka Forbes, which is currently under a paid AMC valid My purifier stopped working on July and I raised a complain on the app following which the technician visited the same day and found that the m...
Oct 09, 2023 by BIJOE KOSHY
Refrigerator is not working (Godrej refregerator ) Closed
Maine ek refrigerator khrida tha * mahine pahle abhi usme light nhi jal rha Maine iska complain * mahine pahle hi Kiya hu but abhi tk iska koi response nhi aa rha Complain no.-******...
Sep 12, 2023 by Krishna bhagat
Poor quality tv cabinet given that crack and broken within 7 month (Godrej) Closed
Tv unit godrej interio Crack and broken ...
Aug 27, 2023 by Binod naik
Ro not working (KENT RO SYSTEM LTD) Closed
My ro water taste get bad on ** june and then I complain about it on ** june and during complain I mentioned that do not send the last engineer you send becouse he had a very bad behavior with my parents and not done by ro repaired. But * days ...
Jul 16, 2023 by umang agrawal
Falty product and poor customer service (Redmi Xiaomi) Closed
I have bought a redmi x** tv on ** April ****, after using week, tv started to lag and un responsive, I have called the customer care and after trying *rd time, tecnical engineer visited to us. And updated the tv software but within week tv sto...
Jun 18, 2023 by Satyadev mishra
Cancel amount 6983 rupee not credit (Filip Kart) Closed
refund **** rupee please filip kart company ...
Jun 09, 2023 by Imtiaz ahammed
Kent customer executive surjeet is a big cheater and fraud. We are from jaypee kosmos Sector *** noida. We made a service request to Kent and surjeet came and suggested us to have AMC of rs ****. He said that after having AMC, he will then c...
May 21, 2023 by Bajrang Bansal
Can t receive my order (Boat) Closed
boAt eardopes *** - Bluetooth earbuds×*...
May 14, 2023 by mudasir Ahmad hajam
Ac (Havells LLoyd ac) Closed
ac >*@ .G *H *G?( **M*?* (*@ &G **G *H ,? caunter *?*M*G*.G @ ,>$ *A %@ *G?( , ,>$ *G palat **G *H ...
Apr 20, 2023 by shubham gupta
Service issue (Daikin A C) Closed
I have raised a complaint with ticket No ******** on **/**/** for servicing of my AC as it is not cooling at hot environment and working only in cool climate outside. i even sent a mail on **/**/** to customer service email customerservice@daik...
Apr 16, 2023 by pavan kumar pepakayala
Regional Office response (Sony 43 inch tv) Closed
Since morning I have been calling customer service in Mumbai - *** ******** / ** / ** numbers received from regional office - *** *******. None of the above phones are responding. On calling back to Regional Office they say that we should ca...
Apr 13, 2023 by Chetan Kothare
The ticket closed twice without resolving the issue Defective part not replaced (Whirlpool India) Closed
I had purchased a Whirlpool Dishwasher on Jun *,**** directly from the Whirlpool E-store (Invoice#*********) Model: PowerClean Pro Dishwasher . The machine started showing an inlet water supply error in September **** . I had raised a complaint...
Mar 28, 2023 by Bobby John
Malfunctioning refrigerator (Whirlpool India) Closed
We bought a Whirlpool refrigerator on **th Nov **** and since then due to a compressor issue, Whirlpool is replacing the refrigerator for the fourth time now. In these *+ months, we have been able to use the equipment totally for only around *-...
Mar 24, 2023 by Balaji Chandrashekar
Kurlon mattress sagged within 1 month of purchase (Kurlon Mattress Private Limited) Closed
We have purchased Kurlon King Size mattress on June of **** from Decor Hansliom HSR Layout Sector ** Bangalore .Within * month of use,it started visibly sagging up to *cm. We have raised the complaint with Kurlon but they did not take any a...
Feb 27, 2023 by Swati bandana
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's