Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
Famous Home Appliances Companies of India
Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
Most Common Issue Reported for Home Appliances Complaints
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
No customer support:
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
Refund not received:
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
No service or replacement under warranty:
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Home Appliances Complaints?
Step 1: File a formal complaint with your home appliance company:
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
Step 2: Write to company:
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 3: Send Legal Notice:
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
It's Time For The Conclusion
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint at Voxya now!
Most Common Issue Reported for Home Appliances Complaints
I purchased a washing machine from motorola. After using it for a year it has a defect. So i contacted them for a pickup. The pickup has completed. It has been ** days. But i didn't receive my refund to my bank account. Please help me. ...
Nov 20, 2023 by Chikkaravikiran
this company not provided on the motor specification lable placed on top on the motor, performance not good, motor consuming high power...
Nov 17, 2023 by Jothimani
I had purchased the water heater from Amazon in November **** and was the first person to do so, despite there being no reviews. Since it was an IOT water heater, there were issues with the application used to control it, which I ignored as I w...
Nov 12, 2023 by Abhishek Srivastava
Totally disappointed experience with JBL Flip * speaker. It's the third time the speaker was given for repair and it is still not working!! And you guys are not ready to either give a refund or a replacement. You are not even considering that t...
Oct 23, 2023 by Diya Lakshmi
I had recently purchased * Hitachi Aircons. I was informed that the installation charge will be around Rs.*** (special offer) and materials cost at actual or market rates. At the time of installation, the technician purchased copper tube and co...
Oct 17, 2023 by Dominic Savio
I am a old fan of Bose Audio systems and I bought Bose quite comfort * on **th July, ** via bill no. **** attached herewith for Rs. *****.** On **th july i went back to Croma store from where i bought the earbuds that there is some problem i...
Oct 03, 2023 by Rakesh Sharma
I have ordered furniture through online by looking at the Instagram account and they have said the products will get dispatched in ** days. After a lot of follow up they showed the products which I ordered and given a bill saying that products ...
Oct 02, 2023 by Bhargav
I bought a HISENSE Refrigerator from TATA CLIQ on **May**** and it started malfunctioning within ** months of purchase.I was told that the Warranty has expired and I need to pay the Visit charges and further Repair.I agreed. The first visit af...
Sep 29, 2023 by PARAMJIT SINGH
kodak **" tv flipkart dwara rong item diya gya h. galat product diya gya company dwara certified tv nhi diya gya h. galat product diya gya. aur mobile se connect nhi hota h. flipkart dwara wapas nhi kiya gya product. mana kar diya gya. ...
Sep 26, 2023 by vinod kumar maurya
I Brought a Super General Washing + Dryer with and extended warranty from Coma Andheri West. The machine is still under warranty and is not working properly. I called the service Center to get it repaired which they are unable unable to do as t...
Sep 25, 2023 by Karl Wykes
Maine **-**-**** ko battery se sambandhit complain kiya tha jiske bad unke inginier ke dwara **-** ** ko bataya gya ki battery ka reaplacement hoga lekin is ke bad bar bar dukandar our company se agrah karne ke bad bhi battery nahi uplabdh ho r...
Sep 23, 2023 by Ravi Prakash
I have lodged complain for non working of sony LED TV(screen display issue) on **/**/**** no action take. On **/**/** once again lodged the complaint. Again no action. After lapse of ** days neither representative has consulted me nor my issue ...
Sep 07, 2023 by PANKAJ KUMAR PANDAY
My Service Request Number is: *********** I have raised complaint against my ac is not cooling, and for that *-* times engineer visited but my ac is not fixed yet and it's more than a month. All they are just making fool to customers by the na...
Aug 28, 2023 by Ravikant
I installed Hitachi split AC *.*Tons, model no. RSNG***HCEA, Serial No. SE***A***** at my residence in Indirapuram in year ****. Within a year in ****, i refilled gas due to leakage in outdoor pipe which was repaired by brazing. That year it ha...
Aug 12, 2023 by RAMANUJ GOHAIN BARUAH
Bad experiences I buy u r wahoppl frige model number ***** if INNCNN*** last year Feb * ** **** date on this day ** ** **** it's fridge cooling gas not working when I rech to shop they say it's cost will bee *k to repair but no garenty soo ...
Jul 30, 2023 by Mogal moulali
RO bought in February. It keeps leaking. Even after repair it works for *-** days and again starts leaking. Now due to leakage within * months RO has completely stopped working. No support from company. We are now forced to consume Bisleri wate...
Jul 29, 2023 by PAJ
Purchased one two door refrigerator from M/s Great Eastern Retail Pvt. Ltd. Kolkata. when received the product after * days it is not functioning, I need an immediate replacement as soon as possible. ...
Jul 22, 2023 by Nilima Bakshi
Microtek inverter not working.Inverter is idle. We are facing too much trouble in power cut. Sometimes it was flashing and bipping suond observed.while running fast to stop inverter, myself fallen and pains began to wrist. Wife' is mentally ...
Jul 07, 2023 by Vijaykumar Dnyandeo Sawant
I have an Aquasure water purifier from Eureka Forbes, which is currently under a paid AMC valid My purifier stopped working on July and I raised a complain on the app following which the technician visited the same day and found that the m...
Oct 09, 2023 by BIJOE KOSHY
Maine ek refrigerator khrida tha * mahine pahle abhi usme light nhi jal rha Maine iska complain * mahine pahle hi Kiya hu but abhi tk iska koi response nhi aa rha Complain no.-******...
Sep 12, 2023 by Krishna bhagat
Tv unit godrej interio Crack and broken ...
Aug 27, 2023 by Binod naik
My ro water taste get bad on ** june and then I complain about it on ** june and during complain I mentioned that do not send the last engineer you send becouse he had a very bad behavior with my parents and not done by ro repaired. But * days ...
Jul 16, 2023 by umang agrawal
I have bought a redmi x** tv on ** April ****, after using week, tv started to lag and un responsive, I have called the customer care and after trying *rd time, tecnical engineer visited to us. And updated the tv software but within week tv sto...
Jun 18, 2023 by Satyadev mishra
refund **** rupee please filip kart company ...
Jun 09, 2023 by Imtiaz ahammed
Kent customer executive surjeet is a big cheater and fraud. We are from jaypee kosmos Sector *** noida. We made a service request to Kent and surjeet came and suggested us to have AMC of rs ****. He said that after having AMC, he will then c...
May 21, 2023 by Bajrang Bansal
boAt eardopes *** - Bluetooth earbuds×*...
May 14, 2023 by mudasir Ahmad hajam
ac >*@ .G *H *G?( **M*?* (*@ &G **G *H ,? caunter *?*M*G*.G @ ,>$ *A %@ *G?( , ,>$ *G palat **G *H ...
Apr 20, 2023 by shubham gupta
I have raised a complaint with ticket No ******** on **/**/** for servicing of my AC as it is not cooling at hot environment and working only in cool climate outside. i even sent a mail on **/**/** to customer service email customerservice@daik...
Apr 16, 2023 by pavan kumar pepakayala
Since morning I have been calling customer service in Mumbai - *** ******** / ** / ** numbers received from regional office - *** *******. None of the above phones are responding. On calling back to Regional Office they say that we should ca...
Apr 13, 2023 by Chetan Kothare
I had purchased a Whirlpool Dishwasher on Jun *,**** directly from the Whirlpool E-store (Invoice#*********) Model: PowerClean Pro Dishwasher . The machine started showing an inlet water supply error in September **** . I had raised a complaint...
Mar 28, 2023 by Bobby John
We bought a Whirlpool refrigerator on **th Nov **** and since then due to a compressor issue, Whirlpool is replacing the refrigerator for the fourth time now. In these *+ months, we have been able to use the equipment totally for only around *-...
Mar 24, 2023 by Balaji Chandrashekar
We have purchased Kurlon King Size mattress on June of **** from Decor Hansliom HSR Layout Sector ** Bangalore .Within * month of use,it started visibly sagging up to *cm. We have raised the complaint with Kurlon but they did not take any a...
Feb 27, 2023 by Swati bandana
I Purchased IFB Washing Machine From Vijay Sales On **nd November, ****. After A While The Machine Started Making Weird Noises And It Came To A Halt In The Middle Of Washing The Clothes. Even After Providing The * Years Extended Warranty I Paid...
Feb 20, 2023 by Savita Gavhale
I bought Bosch washing machine on *th January ****, the person. Who came for installation from your service sold local machine cover, stand and fixed aqua filter which is not required at all. I want to give warning to the techs not to repeat...
Feb 16, 2023 by Punitha Robin
I have purchased a water filer on **-**-****. After six months time, it had a few issues and they charged Rs.**** for fixing it. After * months when I approached the company to service the filter, a company representative came and informed me t...
Jan 10, 2023 by Mohan Soni
The company don't provide service engineer to install water purifier or return the product The company don't provide service engineer to install water purifier or return the product ...
Jan 09, 2023 by ashesh Nayak
On **th Oct **** I enquired for Aquaguard Classic Hot model,within no time Team Leader &Rajajinagar Blore branch manager came to my house sold the unit,which failed to work due to low water pressure.After several days of follow up,product taken...
Nov 19, 2022 by Aravind Shenoy P