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Home Appliances Complaints

Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.

Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.

And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!

So to save yourself from all that trouble, we have come up with this article which will tell you:

- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?

Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?

There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.

The complaint against home-appliances defects is termed as home-appliances complaints.

Famous Home Appliances Companies of India

Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.

The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.

Philips:

Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.

Whirlpool:

Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.

Samsung:

Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.

LG:

LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.

Haier:

Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.

Godrej:

Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.

Bajaj:

Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.

Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.

Most Common Issue Reported for Home Appliances Complaints

The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.

Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.

Lets see the commonly reported home appliances complaints by consumers:

Faulty Appliances:

This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.

Refused Replacement:

Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.

No customer support:

Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.

Refund not received:

The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.

In some cases, a lot of people are even not receiving the cashback that was promised to them.

No service or replacement under warranty:

What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.

As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Home Appliances Complaints?

Step 1: File a formal complaint with your home appliance company:

The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.

The customer care number of some of these leading home appliance companies are :

whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100

Step 2: Write to company:

If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 3: Send Legal Notice:

Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?

1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.

Step 4: File consumer forum case:

Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.

If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.

It's Time For The Conclusion

Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!

Get your complaint sorted. File your Complaint at Voxya now!

Complaints

Nishan Makandar on Feb 25, 2025

SONY 55 INCH TV – Warranty delayed by Sony IndiaClosed

I bought a Sony Bravia KD**X**K on * Jun **** and have raised concern over the performance issue via their service centres. However, the TV performed fine when the technician visited the house * times and hence I ha...

N MANOJ KUMAR on Jan 1, 2025

Motorola washing machine  – Motorola washing machine not working and after of complaint still they are asking Time Closed

It is very safe to buy **K branded washing machine which give proper service and warranty rather than buying washing machine of MOTOROLA WHICH COSTS AROUND **K and not working then buying another washing machine wit...

Partha protim paul on Dec 3, 2024

Motorola  – ac fan not working properly Closed

I bought a ac on sept **** after * days of purchase it was not working properly tried to talk to customer care executive and filled the complaint after that a technician visited my place and verified everything and...

Bharathi Krishnamurthy on Nov 5, 2024

royaloak banaswadi Bangalore  – wrong sofaClosed

Good Day Sir, I recently purchased Milan Italian Half Leather * Seater sofa from ROYALOAK Banaswadi Showroom, Unfortunately, the item delivered had a major difference from the one we selected. On reporting to the co...

Jeetesh Jain on Oct 27, 2024

Seventh Heaven – Seventh Heaven Lisbon Sofa Poor quality Closed

I have ordered Seventh Heaven Lisbon * Seater Wooden Sofa cum Bed on **/**/**** from Flipkart and after using a month that was very poor quality, sofa bed not converting to sofa and it's legs band and twisted and no...

RAJESH KUMAR TIWARI on Oct 24, 2024

Flipkart – 8 kg washing machine damageClosed

*.>*G &M*>*> +M*?*>*M *G *?*KM*>. Thomson * kg * Star Aqua Magic Semi **/**/**** *@&> /> K @ !H.G *H *(@ &M*>*> &K *?*M( *G *?M*G*M ?/> /> *G?( *?*M( H*?* * &G **G *H*M!* !@ - OD***********...

Sreedevi s nair on Oct 19, 2024

Lloyd fridge  – Brand new product has manufacturing default water leakage from freezer Closed

This month * rd we purchased a Lloyd ***l single door fridge purchased from pie electronic kalayan nagar bangalore, from the first day it's self water leakage from freezer. So many times I called customer service an...

Sindhu on Sep 29, 2024

Wonderchef – Wonderchef warranty issueClosed

I got a wonder chef pan two months back in amazon and the wooden handle got damaged. It had * year warranty for which dropped an email To the support team. And after collecting all the documents and stuff they just...

Vundavilli Philip Choudhury on Sep 10, 2024

Samsung – Refund for my Samsung Frame TVClosed

On **/July/** purchased a Samsung Frame TV **" from Bajaj Electronics with a promotional offer of * Years Warranty on the complete product. * A few days later I started noticing the display turning off and on aut...

Sanjay Kumar Vij on Jul 20, 2024

Dish TV – Extremely Poor ServiceClosed

For last * days, a repeated Error "Your VC Card is Faulty" is displayed and no channel va be viewed. With great difficulty, I could reach their help line today. They said that only a technician can resolve it and I ...

Dixitkumar on Jul 19, 2024

Flipkart and Jeeves pvt ltd – refund Closed

display damaged delivered by flipkart pls refund my account..install technician all ready informed..

Deepak Bagga on Jul 15, 2024

kent ro system Ltd c/o shiv aqua care centre sun city opp kamal nursing home Ropar punjab contact no – i bought a complete kit of orignal kent all filters on 12072024 and now the dealer is refusing to giClosed

The dealer (kent ro system ltd c/o shiv aqua care centre sun city opp kamal nursing home Ropar punjab contact no ********** and **********) had earlier said that you should buy all original filters kit of Kent and...

hemal Natvarlal sanghrajka on Jul 2, 2024

Philips Air Purifier – service issueClosed

For one month I have not getting service for my air purifier, the service centre person is not doing his work properly. nor Philips customer care official is interested in resolving my issue. fed up with the company...

Anita Rawat on Jun 23, 2024

Kent  – Kent not providing serviceClosed

kent elegant alkaline defective unit was purchased from Kent April ** **** and still in warranty. (Sales person was Dimpal Kumar **********).On *th June the unit started leaking internally. A service request numbe...

Zainab Malik on Jun 5, 2024

LG Electronics – chargers excessively and service delay Closed

It's been ** days I've registered a complaint for my refrigerator. The compressor was faulty but LG technician manipulated me and charged gas instead which costed me around ****/- Inr though there's no cooling they ...

Zainab Malik on Jun 5, 2024

LG – Delay in changing Compressor Closed

It's been ** days I've registered a complaint for my refrigerator. The compressor was faulty but LG technician manipulated me and charged gas instead which costed me around ****/- Inr though there's no cooling they ...

Hitesh Kumar Pamnani on May 29, 2024

Carrier Midea India Private Limited – Faulty AC Not Repaired Under WarrantyClosed

It's been almost a month that we are not able to get our AC working correctly. We have registered lots of complaints on the customer support, but they have failed to resolve the problem completely. Every time, a tec...

Nishant Kumar on May 15, 2024

Hitachi AC 02 Tons – Product found defective No replacement refund as per customer demandClosed

I had purchased a new * ton split AC on **th April **** from ADITYA VISION TARA MANDAL, Patna, which got installed on **st April ****. After installation when it was switched on for the first time there was sound fr...

Yasmin Ahmedabadwala on May 11, 2024

Whirlpool – Harassment rude bahaviorClosed

I have bought a Whirlpool inverter *.* ton *D Cool Inverter in ****, S/No: CHN*********. I called Ansari technician from Ansh Enterprises an authorized Whirlpool dealer on Saturday i.e. *th May to check my ac AC as ...

Ansh Shah on May 7, 2024

Samsung – refund and replacement of tvClosed

*. Lack of response to product issue concerns since May *st despite repeated callbacks. *. No acknowledgment via Voice of Customer (VOC) platform. *. Misleading labeling of panel fault as a feature, dismissed as Moi...

Resolved

"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."

Ajay Masih

Complaint filed against: Byjus

Ajay Masih
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