Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
What are home-appliances complaints?
What are some of the famous home-appliances companies in India?
Types of home-appliances complaints. (Most common issues reported)
How to resolve your home appliances complaints?
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
Famous Home Appliances Companies of India:
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
Philips: Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
Whirlpool: Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
Samsung: Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
LG: LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
Haier: Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
Godrej: Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
Bajaj: Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
Most Common Issue Reported for Home Appliances Complaints:
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
Faulty Appliances: This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
Refused Replacement: Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
No customer support: Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
Refund not received: The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
No service or replacement under warranty: What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Complaints:
Step 1: File a formal complaint with your home appliance company: The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
Step 2: If raising a support ticket doesn't sound serious enough to you then you can send a written complaint to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 3: Send Legal Notice:
Consumers can send legal notices to Home Appliance Company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
It's Time For The Conclusion
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.
We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint on Voxya now!
Most Common Issue Reported for Home Appliances Complaints
I have purchased Kratos , stand mixer of inalsa from Amazon which was delivered to me on ** SEP, ****. On the first use it was working fine but on second use it stopped functioning. I registered a complaint (complain no. Ups*********) with inal...
Feb 22, 2021 by G Jaiswal
I had purchased a double door fridge from Bosch in November ****. However, in early November of ****, the fridge stopped cooling completely. I tried getting in touch with service team on their toll free number and they registered the complaint,...
Jan 21, 2021 by Shrey P.
I purchased the LG front loaded washing machine on date **- jun- **** from ludhiana by paying rs *****/-with ten year warranty on motor but after seven and half year the pcb of washing machine is not working and after repeatedly complaint fo...
Jan 06, 2021 by Sandeep vaid
**th Oct ****: while watching certain programs on my Xioami **-inch TV, suddenly the TV goes blank. **th Oct ****: a service request is raised (Token# TV********). The technician supervisor calls me and asks me to send a video of the issue. I ...
Dec 06, 2020 by Pankaj Parikh
I had Purchased the Samsung Double door Fridge on **/**/** . After one month This fridge started giving overcooling issue . We had put Repeated complaints but after repeated visits Samsung services is not able to resolve the issue in last *...
Nov 27, 2020 by Mrs. Deepali Gupta
I have raised a service request for my TV and they visited home and picked up the TV and I got a call saying it is a Accidental Damage and sent me an email regarding the refund amount & I shared my bank details but I have not received any amoun...
Nov 25, 2020 by Sunil Krishna Kumar Avva
Have lodged a complaint with videocon TV for repair in March ****, it's been * months now and every time they give the same reply and excuse "assure you a quick closure of your case." and "you will receive a call from our Area service In-charg...
Nov 08, 2020 by Omkar arvind gosavi
Good day Sir, Hope you are doing fine. Please be advised , I am drafting this complaint with reference to non action of the service representatives on this prolonged issue regarding the home appliance as appended. Saving this reputation f...
Oct 13, 2020 by EUGENE BASTIAN
Hi Madam/Sir, I have purchased *****/- Vu Tv online in Flipkart on **th May **** and I got it around *th June ****, after using *months on *st Sep **** TV suddenly stopped working, FYI I have purched extra extended warranty worth of ****/- ...
Oct 07, 2020 by Karimullashaw shaik
I Purchased montoya king bed ***x*** with box storage rich dark on **-**-**** at Homecentre Trichy near Iyyapan temple.It broken on the middle of jun ****.I contacted homecentre,they sent one carpenter he takes photo and videos and he told, for...
Sep 05, 2020 by VARSINI
LED TV not repaired Brief Facts of My Case: * LED TV purchased from M/s Naveen Electronics with * years warranty * Issue faced in the month of March in my LED TV * Compliant raised on **/March/**** vide Complaint Number is LP-***********...
Aug 30, 2020 by VISHU DHINGRA
My name is Gunasekhar Reddy. My phone number is +**-**********. I was contacted by Zunroof team sales person Darshan Hegde +************ and informed about ZUNROOF SOLAR SYSTEM and benefits. He mentioned that there is a subsidy for solar system...
Aug 30, 2020 by Gunasekhar Reddy
I have raised a complaint with Eurekaforbes on *th June **** and till now even after ** days. They have promised **-** hour service while paying AMC fee of Rs. ****. Though * times technician visited from the company he was unable to resolve th...
Aug 11, 2020 by Vamsi Seshadri
Illegal occupancy and permanent using of building front stilt cover parking by some members of society without justified norms even though it is common stilt parking, and warned me not to park my *wheeler and two wheeler and forced me to remove...
Aug 10, 2020 by Sivaprasadrao Dhaipule
I had purchased RO from croma with extended warranty service from onsitego dated **dec****. Since more than *.* years all filters and membrane were working properly but last * days RO stopped working and also membrane needs to be replaced. Sinc...
Aug 05, 2020 by Deepmala mathur
First of all the appliances are under in warranty after that the company charges me *****.. next , they not provided me a company employee for fitting a AC, they provided own person to install a AC and he was not install a proper fitting of AC ...
Jul 29, 2020 by Devendra singh
I had purchesed sumsang A** from relience degital & along with that i had puchesed protection plan. My phone screen was damaged & i had logged my compian under relience protection plan there logicstic partner pickup up my phone for repairing ...
Jul 28, 2020 by Palak popli
I send the bike from Delhi to Haldwani through gati . They asked to pay the money beforehand which I paid online . They told me that the bike will be shipped to haldwani within * business days its been ** days now . My bike is not shipped and u...
Jul 28, 2020 by Nishant Gurwant
I order vaccum cleaner for Car but the item i ordered not receive the same item and also do not have any company Tag on Vaccum cleaner .kindly return the item and reverse my Cash amount ...
Jul 28, 2020 by Gurpartap Singh
I am Srinivasa Reddy from hyderabad, working as water ro technician. I have joined as vendor in RO CARE INDIA and paid Rs. *****/-. Due to worst administration, I have resigned in february **** and requested to do refund my security deposit. Ti...
Jul 27, 2020 by Srinivasa Reddy Somala
I booked bathroom cleaning and person denied to come so I had to cancel the booking and I haven't received any refund and could not contact customer care too. It's been more than ** days and there is no even single number to contact the person...
Dec 02, 2020 by Nithilam R
Order No:********** Dated:**/**/**** Item No: DT AIO A*** ** WIN ** Black Lenovo S.No.MP*TL*DS Deliverd Trrough:SavexTechnologies Pvt.by Blu Dart AWB#*********** Invoice No.BG*TI********** Dated **/**/**** Customer Order No.BMRCO****** ...
Nov 11, 2020 by ISHWAR BHUKAL
I placed order on https://shopatsc.com/ for Sony MDR-XB*** On-Ear EXTRA BASS Headphones and made online payment later i had requested for cancellation by contacting email@example.com they also cancelled it **th Sept****. It's already one m...
Oct 20, 2020 by Raghuram Ganjikunta
I had purchased jio fi router on *rd July **,and i mailed him * July where is my order.gave answer due covid order may delayed then I called on given number and mailed that call is not taken or given number is not available then sah mailed me t...
Oct 03, 2020 by Gajanan Balkrishna Kulkarni
Today I recharged my airtel DTH from phonepe my money deducted from my bank account but recharge not done yet....
Sep 19, 2020 by Vivek Panchal
Hello, I have been using Samsung Galaxy Note * for the past * and half year. It is one of the best model which was manufactured by Samsung as I was using the Samsung mobiles only for the past * years. Like many others I have been also f...
Aug 14, 2020 by Pavan Kumar
I was brought the fancy mirror from evoke company through online portal. But they delivers me broken mirror. I was mail photodraph and call also to custmor care to inform them regarding product. I regularly follow up regrding this issue from th...
Aug 07, 2020 by Bhagirath
Two gentlemen came to service pur Aquaguard water purifier and demanded ₹****/- for AMC, which includes contract maintenance for a year and cost of * filters they replace. I suspected and asked them to do normal maintenance for ₹***/-.. L...
Aug 06, 2020 by Hamza Rahman
I had purchased one ONIDA air conditioner for Rs *****/- from Saugat Electronics on ** Aug ****. Old and Unsealed AC Model ONIDA *.* Ton SR *** WAV was supplied without bill and accessories as per commitment and did not replaced the product in...
Aug 04, 2020 by sagar dhiman
I bought this fridge on ** june ****.Till then this is not working properly.There is leakage of water in it.After doing repair it is not working properly.From ice box all water coming out and filled house.It is defected peice. I want my refund...
Aug 03, 2020 by Dharmpal
This is utter nonsense from Reliance Digital. I had bought washing mashing with offer stated **% cashback in **days. This cashback was never given. Worse thing is I tried everything, written so many e-mails. There's nothing helping, it's been o...
Aug 02, 2020 by Harish
Before servicing my ac was cooling good but after the service the cooling quality has detoriated. The service was done of **/*/**** by ashfaq. I think they have tried to leak my gas.Not satisfactory ...
Jul 29, 2020 by Murad Singh
I have purchased beanbag from pepperfry.com. but the stitches are torn from some sites. I have filed a complaint for it. But return got rejected. Very bad and worst customer care service. ...
Jul 29, 2020 by Parth Pujara
Royaloak Furniture — Ordered a chair on **th June ****. order not delivered and no clear response from online team Order number: ROY******* I have been trying to reach royaloak customer care for past ** days on my product delivery but no ...
Jul 29, 2020 by Chetan rajiv sirigiri
I have ordered one electrical item on *th July **** & despatched through Ecomexpress Awb. Scheduled delivery given on **th July, later it revised schedule on **th July through SMS. In both tracking the Awb status the product transit took place ...
Jul 29, 2020 by JOSEPH
Before service my ac was working cooling well but After service my A/c is cooling properly . They have leak my gas....
Jul 29, 2020 by Murad Singh
I wish to complain about my LLYOD AC that I purchased at Kothagudem District Telangana. Just want to inform you that i have purchased the LLYOD AC at Kothagudem and at the first instance AC installation was not done properly due to GAS leaka...
Jul 28, 2020 by Siddhartha
I have purchased Eureka Forbes water purifier from Vijay sales on **-**-**** worth rs ***** since I have purchased it is giving me lots to problem regarding it's service when I call Vijay sales and launch a complaint regarding it's service they...
Jul 28, 2020 by Sachin Dayama
Our ac complaint (*st Comp.-***********, *nd Comp.-***********)is pending from **/**/****. After a number of reminder and complaint about the ac problem, still we not get the solution. Within one year, we feel that we made a mistake by buying ...
Jul 28, 2020 by Gulshan
Sir/Madam ! We have bought a FS*** STIHL Brush Cutter costing Rs. **,***.** from united Agencies , Surya Baugh, Visakhapatnam-** on ** Jul ** vide bill no. UA.IN.****.***-* Dated ** Jul **. They charged *% extra on total billing amount an...
Jul 28, 2020 by VIVEK ANAND PANDEY