Home Appliances - Home Appliances Complaints

Home Appliances Complaints

Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.

Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.

And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!

So to save yourself from all that trouble, we have come up with this article which will tell you:

- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?

Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?

There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.

The complaint against home-appliances defects is termed as home-appliances complaints.

Famous Home Appliances Companies of India

Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.

The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.

Philips:
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.

Whirlpool:
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.

Samsung:
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.

LG:
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.

Haier:
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.

Godrej:
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.

Bajaj:
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.

Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.

Most Common Issue Reported for Home Appliances Complaints

The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.

Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.

Lets see the commonly reported home appliances complaints by consumers:

Faulty Appliances:
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.

Refused Replacement:
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.

No customer support:
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.

Refund not received:
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.

In some cases, a lot of people are even not receiving the cashback that was promised to them.

No service or replacement under warranty:
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.

As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Home Appliances Complaints?

Step 1: File a formal complaint with your home appliance company:
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.

The customer care number of some of these leading home appliance companies are :

whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100

Step 2: Write to company:
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 3: Send Legal Notice:
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?

1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.

Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.

If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.

It's Time For The Conclusion

Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Home Appliances Complaints

No customer support

No installation service

Internet connectivity problem

Blocked paid channel

Faulty appliances

Refused replacement

No service under warranty

Lack of after sales service for the refrigerator (Whirlpool of India ) ^Open

** Mar ** complaint lodged CAL*********** on its non function. ** Mar checked and found out a PCB is to be replaced. With several reminders, Whirlpool on ** March replied that the PCB has been upgraded and improved version is incompatible wit...

Jun 06, 2024 by PARAMESWARAN MP

Faulty installation of split ac (Carrier Midea India Private Limited) ^Open

*) The installation was done faulty i was not able to use AC for few days in summer *) The engineer broken one patti while installation *) the engineer was not knowing full function of remote *) during reinstallation plastic pipe joint was ...

Jun 03, 2024 by Girikrishna maniar

Defective refrigerator service is always cancelled and never resolved (LG Electronics) ^Open

Dear LG Customer, If you agree for Cancellation of RNP************, reason : Others, Plz share Cancellation Code :**** with our Engineer. Since the time we bought the referigerator, we raised this issue and instead of fixing this, other sym...

Jun 02, 2024 by Sandeep Pahuja

Repeated Delays and Lack of Resolution for LG Refrigerator Complaint (LG Electronics) ^Open

I am writing to bring to your attention the ongoing and unresolved issue regarding my LG refrigerator, which has caused significant inconvenience and frustration. My complaint reference number is RNPxxxxxxxxxxxx. Here is a chronological summ...

May 31, 2024 by Kunwar Sahib Singh

Unacceptable Brand New Panasonic AC Faulty from Day One Replacement Needed Against Reliance Digital (Reliance Digital) ^Open

I am writing to file a complaint against Reliance Digital for a faulty Panasonic AC I purchased on May **th, ****, from their South Ex store in Delhi. This brand new AC has caused nothing but inconvenience and potential health risks since day ...

May 30, 2024 by Rahul Negi

Faulty Device (Haier Air conditioner ) ^Open

I purchased Haier AC from reliance digital store, its about *.* month there is very less cooling of AC. I complained multiple times in reliance digital customer service no one is providing solution. Service engineer visited *-* times and everyt...

May 29, 2024 by Ankur Bhatnagar

Hitachi split ac complaint (Hitachi AC 02 Tons) ^Open

Dear sir / madam, This is to bring your kind notice that we had bought Hitatchi AC in the year ****. It’s not even been * years and the AC has stopped cooling. Due to the lack of cooling, a complaint was filed after which the compressor w...

May 27, 2024 by Deepak

Received faulty defective profuct (daikin a c 1 5 tonn 3 star in BEA Show room thenur trichy) ^Open

We had purchased a Daikin air conditioner on **/**/**** from Flipkart Internet Private Limited. The product was delivered on **/**/**** and delivered product has been not working since the installation. We have repeated lodged service requests ...

May 23, 2024 by Abhishek Deora

No service after sales (Reliance Digital) ^Open

I bought a brand new TV from Reliance Digital on Bannerghatta Road, Bangalore and the TV was delivered on **-Apri-****. Withing few weeks only, the remote went faulty hence I raised a service request for repair on **-May-****. It has been ** d...

May 23, 2024 by Rahel Khurshid

Eureka Forbes Kordfree NXT rendered useless (Eureka Forbes Ltd) ^Open

I have been using the Eureka forbes Kordfree NXT vacuum cleaner for the past * year. On regular usage, the handle of the vacuum cleaner broke and is now rendered useless. I had raised * complaints with the customer care. All * requests were clo...

May 21, 2024 by Vijay M

Replacement of the Fridge (LG Electronics) ^Open

I hearby bring to your kind notice that we have purchased the LG refrigerator, Fridge Model number: GLS***SPZY SHNY STL * S (*** L) on **th of March **** at Infiniti Retail Limited Trading as Croma located in Tambaram Sanatorium, Chennai-*** **...

May 16, 2024 by vimalprasanth c s

Faulty product delivered and pathetic service (Relaince digital Reliance ResQ) ^Open

Faulty product delivered. No proper installation after paying extra amount. Product repair after usage of * week. Even after reaching customer care through Mobile, resq store, Social media, the only response I hear in * working days from n...

May 15, 2024 by sruthi

Eureka forbes (eureka forbes mop n vac) ^Open

eureka forbes mop n vac replaced on **-*-**** again several issue several times complain taken casually machine complete stop working service request no CM-******-******* ON ** FEB **** technician not visited and delay and again on other day ma...

May 14, 2024 by saritalohia

Air Conditioner Insulation (Flipkart) ^Open

Purchased on**-*-**** in flip cart through online. *st insulation did by flip cart insulation team on charging Rs.****/-. They didn't insulate correctly and due to error code CH **, they tried once again and didn't insulate correctly. They told...

May 10, 2024 by Phani gudipati

Faulty service led to RO filters and membrane damage (Kent Ro Water Purifier) ^Open

The Kent RO engineer visited on ** Apr **** for routine service. Soon, we realised the RO had started rejecting excess water from the outlet pipe. We again called the technician on * May ****. He claimed to fix it but when we observed for anoth...

May 09, 2024 by Sandeep Aggarwal

AC No delivery and Unresponsive (Panasonic India ) ^Open

AC booked on Apr ** and not delivered yet despite multiple followups over mail and customer contact number. Failed company claim of ** hrs free delivery and priority installation. Reached via twitter and all the given complaint addressal forums...

May 08, 2024 by Pankaj K

Refund and Replacement of my TV (Samsung) ^Open

⁠Lack of response to product issue concerns since May *st despite repeated callbacks. No acknowledgment via Voice of Customer (VOC) platform. Misleading labelling of panel fault as a feature, dismissed as Moiré effect. Brochures don't men...

May 07, 2024 by Ansh Shah

Thomson led tv not working (Thomson TV from Flipkart) ^Open

I have purchased Thomson led tv **inches nov -**** tv not working so many times complaint to Thomson care and Flipkart no response and not resolve the issue tv with in warranty available but careless and negligence,no responsible nearly twenty ...

May 07, 2024 by Ravitheja Vidavaluru

Wrong number Registered and now cannot update for 90 days (Airtel DTH) ^Open

My name is Yogesh Dhandharia and I had raised a request for DTH installation from my registered Mobile number where there is already an Airtel Xstream Fiber service registered. Airtel team contacted me on *th May **** and I clearly stated t...

May 07, 2024 by Yogesh Dhandharia

TV screen broken Issue (LG Electronics) ^Open

I am sharing the email content that I sent to LG escalation team which would be much clear to understand. ----------------------------------------------------------------- I am one of your long term customers with LG products known for their...

May 07, 2024 by Karthic

I purchased samsung odyssey ark monitor on pre registration period and they offer me rupees product (Samsung) ^Closed

I purchased samsung odyssey ark gaming monitor on pre registration period at that time samsung offer me ***** rupees SSD for free but since last ** days after delivering product they postponed my offer and nobody is know about this offer and ev...

Nov 09, 2022 by Vikram

Payment not credit in account (Videocon D2h) ^Closed

Payment not credit in Videocon d*h account ...

Sep 20, 2022 by Vijay Kumar kandroo

6 9 g g0 5 0 9k 2 k 8m 2g 05 0g (OnePlus y series T V) ^Closed

** /**/** ko tv liya gya khrab ho gya campni badal ya bna nhi rahi hai bol rahi hai jalne ki garnti nhi hai...

Jun 06, 2022 by Manish Kumar Sharma

Ceiling fan not repair (Orient Electric) ^Closed

I have bought a celling fan from orient company with * year warranty on * may ****. After * month it making noise over and over..so i called company costomer care .then they sent a technician to check and repair but technician said it is not no...

May 20, 2022 by Govind Sankhla

Faulty AC Not repaired even after 2 months (TCL) ^Closed

I purchased a TCL AC from Reliance Digital last year (* May ****). The delivery was messed up by Reliance Digital and they delivered the wrong inner and outer unit. After multiple calls to TCL and Reliance to resolve the issue, I reached out to...

May 15, 2022 by Pooja Srinivas

Complain not resolved ac (HITACHI A.C) ^Closed

hitachi ac bought on *.*.** is not cooling properly and I want my full refund complain no.*********** ...

Apr 10, 2022 by samarth singhal

NOT GIVING REFUND FOR DEFECT PRODUCT (Royal Oak Furniture VANASTHALIPURAM) ^Closed

i bought a sofa(*+*) seater from royal oak vanasthalipuram branch on **-**-**** . order no:SQ-****-********. the * seater sofa is a defect piece , for that they have replaced . the replaced piece is even more worst . Again i asked for replac...

Jan 27, 2022 by SRINIVAS REDDY

Company refuse to fix my oven (Bajaj) ^Closed

Company refuse to fix my oven...

Dec 13, 2021 by Shishu Kumar

Samsung refrigerator not repaired in warranty (Samsung) ^Closed

Purchased a refrigerator last year on **-**-****, it had stopped working on **-**-****. Filed a complaint ********** but no one has come to my house for repair - just an assurance that it will get resolved. I would like to return the non-workin...

Oct 19, 2021 by Santosh

Kent Ro is fraud and would advise no one to purchase (Kent) ^Closed

Hi team , I purchased Kent Ro in the month of dec **** and it was giving problems from day * only and it was fixed in March,even after the product being under complete warranty they have hidden t and c for which they are charging the amount ...

Aug 14, 2021 by Manish malhotra

LivPure 1 TON AC issue (Jeevees ) ^Closed

Livepure AC which was bought from Flipkart for which I have purchased Jeeves- Extended Warranty Protection Plan during AC installation. In the month of March **** , I had raise a *st complaint which was attempted multiple times by Jeeves engi...

Jul 17, 2021 by Vaibhav Appa Palande

Cheating by solar installer (rayforce greentech Pvt Ltd ) ^Closed

I engaged this government empanelled solar installer to do on grid solar installation of **kva as per his signed quotation with a incentive of a complimentary *kva off grid solar installation.The total cost was estimated as per his quote to ***...

Jul 16, 2021 by anthony lopes

Not taken delivery still refund awaited from last 1 month (Kent Ro Water Purifier) ^Closed

Return E Order No. ER***********. I ordered a kent water purifier after talking to their representative. I was sent a link for the payment and issued an Invoice number S**-********. I was assured that the package will reach to me next day. Afte...

Jun 15, 2021 by Debtanu Mukherjee

Denied to provide service (Kent RO) ^Closed

My Kent is under free service for two more year, but service agent of Gandhinagar, Gujarat asking money for providing service. although This is under free service. Agent is talking very rudely. ...

Jun 12, 2021 by Satyendra

Complaint against Furniture Shop (Gujral Furnishers) ^Closed

...

Jun 11, 2021 by Sachin Rathore

SAMSUNG WM (Samsung India Electronics India Private Ltd) ^Closed

Type & Model: SAMSUNG WM WA**M****HP Date of Purchase: ****-**-** Serial no: **WR*PBK******W Dear Sir, Washing machine's performance is poor, the washing is not properly done. It’s chronic problem. troubleshooting is done many times by incr...

May 22, 2021 by KOUSHIK DAS

Issue with Sony warranty (Sony) ^Closed

Sony is refusing to change damaged led panel there is no physical damage but they are not changing for free . Bought it just ** days back...

May 08, 2021 by Belide santhosh kumar

Refund Not received (Boat) ^Closed

I have ordered Boat Airdopes *** Raging Red on *rd July **** and it delivered on **th July ****, i was not satisfied with the Quality. So, i decided to return the product. I have raised return request on **th July, they picked up my product on ...

Mar 30, 2021 by Phani Kishore Chavvakula

Service not provided (One Plus ) ^Closed

I bought one plus y series ** inch TV. Within one month TV got repaired and I raised request for service immediately. I have been facing issue for more than ** days. I am sending mails to company email. But, still my issue not resolved. Ite...

Mar 02, 2021 by Shilpa Balayyagari

Did not get the refund (Urban Company) ^Closed

I booked bathroom cleaning and person denied to come so I had to cancel the booking and I haven't received any refund and could not contact customer care too. It's been more than ** days and there is no even single number to contact the person...

Dec 02, 2020 by Nithilam R