Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
What are home-appliances complaints?
What are some of the famous home-appliances companies in India?
Types of home-appliances complaints. (Most common issues reported)
How to resolve your home appliances complaints?
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
Famous Home Appliances Companies of India:
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
Philips: Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
Whirlpool: Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
Samsung: Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
LG: LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
Haier: Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
Godrej: Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
Bajaj: Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
Most Common Issue Reported for Home Appliances Complaints:
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
Faulty Appliances: This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
Refused Replacement: Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
No customer support: Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
Refund not received: The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
No service or replacement under warranty: What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Complaints:
Step 1: File a formal complaint with your home appliance company: The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
Step 2: If raising a support ticket doesn't sound serious enough to you then you can send a written complaint to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 3: Send Legal Notice:
Consumers can send legal notices to Home Appliance Company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
It's Time For The Conclusion
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.
We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint on Voxya now!
Most Common Issue Reported for Home Appliances Complaints
I have renewed AMC (Annual Maintenance Contract) with Company for further Two Years by paying fees of Rs. ****.** on **.**.**** (Actually AMC is in force for last * years continuously) On **.**.****, my Aqua-guard machine has stop working. I ...
Jul 04, 2020 by Vazir Velani
Hello, I am facing issue with Voltas product (*.* ton window ac) since last * years. Product was purchased in **** and stopped working in ****. I called customer service and technician visited he told me compressor is not working and he will...
Jul 04, 2020 by Parminder singh
I always trust LG electronics brand in ** years of my experience I bought first time whirlpool product for my personal use home too load washing machine. Yesterday engineer came to my house without dress, no precautionary stuff. He came with so...
Jul 04, 2020 by ANKIT ARORA
I purchased an Inverter AC on **-oct-****. The compressor of AC is not Working. And I have complained many times in customer care but still the problem remain. The AC is in Warranty...
Jul 03, 2020 by Vikas
Dear Public Grievance officer, This complaint is against : ONSITEGO Email id : email@example.com firstname.lastname@example.org email@example.com I took the subscription for Annual Maintenance Service for my Aquaguard Purifier fr...
Jul 03, 2020 by Subhodeep Ganguly
I have purchases voltas ac from laxmi agencies on **/*/**** where i was offered no cost emi where the charge of emi would be credited to me in form of cashback within ** hrs but since *** days it is not credited and also cashback of ****/- off...
Jul 02, 2020 by Sagar harkhani
A brand new VRV & DX Air conditioning system installed by SAI AIRCOMFORT ENTERPRISES PVT LTD No.***B, Puliyakulam Main Road, Near Vignesh Mahal Mandapam, Rmanathapuram, Coimbatore – *** ***, Tamilnadu just flew off during a normal rain and w...
Jul 02, 2020 by Paul Rajkumar
I have brought an Crompton cooler ** Litre personal cooler on ** may **** but still I have not received my product at jaldifatfat site they have mentioned the customer care number but nobdy is picking up the call I am trying from @* days I have...
Jul 02, 2020 by Cijo johny
I booked a order on jaldi fatafat. Com for SYMPHONY AIR COOLER ON ** APRIL ****. VIDE ORDER N.O,:- ********* . ORDER CONFIRMATION MAIL WAS RECEIVED ON SAME DATE. I MADE ON LINE PAYMENT OF **** /- RS THROUGH CC AVENUE. AND RECEIVED PAYMENT SUCCE...
Jul 01, 2020 by AVN SASTRY
I have purchased ac but technician do not know how to install .. cooling is zero.. wires are loose.. ac not working .. technician has lack of knowledge ...
Jun 30, 2020 by Akram
Hitachi service is so bad.. Our refrigerator was not cooling we call Hitachi service people from customers care to Repair it. Person name was Sameer and his phone number **********. It charged ****rs for repairing it. After few hours refrigerat...
Jun 28, 2020 by PRAMOD KUMAR GUPTA
Reference no. ******* Booked the consignment on ** June ****, now it's ** june **** and consignment not delivered yet. We have to live in hotel incurring extra charges just because of this delay. ...
Jun 28, 2020 by Anjali RLI
I had placed an order for a water purifier on ** May ****. I have made full payment for the item with the one year extended AMC. After lot of chasing and phone calls, the item was received by me on ** June ****. The first visit by the technici...
Jun 27, 2020 by Sumeet Jal
Very poor after sale sarvice.installation not done till yet after * days of delivery.not proper answer given by salesman. ...
Jun 27, 2020 by Mohd Haris
When we place order they said they will deliver much in advance.we did not get any delivery as per their commitment and now they are saying they have not planned anything on my your product delivery and dealer is not reachable expect few days d...
Jun 27, 2020 by Nagaraju Dasari
Hi Sir, I am writing this to you as now the situation in all over the world is suffering with COVID-** and in this situation it is really difficult for me to manage because of my issue by having t kids (* yrs and ** months) On June **** someone...
Jun 26, 2020 by Harikrishna adda
Hello sir, i bought a MI tv just ** months back, my tv stopped working about *month ago.. i have been continuously calling the customer care for tv repair, but the service engineer is not visiting my residence. I have *-* token numbers but stil...
Jun 22, 2020 by NILESH BHAGAT
Rameshwar Home appliances in sarjapur road bangalore, I went to repair prestige grinder on Friday(**th june ****). Though he informed to replace with new prestige armecher in prestige service center that takes two days, it was repaired by **th ...
Jun 22, 2020 by Monali Pradhan
I ordered this item in April online and was told it will be delivered by June end and yet the items has not arrived. the customer care number also is not functioning. its a ***° Spin Floor Cleaning Easy Plastic Bucket Mop with * Microfiber Hea...
Jul 03, 2020 by prema
WE PUCHASED WATER PURIFIER MODEL NO WW***EP, AS PER THE COMPANY INFORMATION,FOR EVERY THREE MONTHS THEY HAVE TO REPLACE FILTER CATRIDGE,BUT THEY DID NOT REPLACE IT SAYING THAT YOU ARE IN RED ZONE. WE ARE RESIDING IN MADHURA NAGAR WHICH IS ...
Jul 03, 2020 by N SURYA RAO
Have raised a caller ID ***** for the below mentioned issue to replace the entire Dining set due to issues as mentioned below. Have been following up with the store since reopening of the store after lock down was lifted. They have replac...
Jul 03, 2020 by Ayushman
Hi, I want to highlight one of the major inconvenience that i am facing during these days. I purchased a Hitachi Air conditioner on **th june, **** from Vijay sales, Pitampura Branch. The installation guy came on Saturday to install it and w...
Jul 03, 2020 by Vikram Singh Bisht
Through order no RDF******** , I received a defective product (havells trimmer) on ** June****. I informed customer service team on ** June****, firstname.lastname@example.org on ** June**** and BM.email@example.com on ** June****, for replacement o...
Jul 02, 2020 by Rajendra Gupta
I bought combo of reconnect trimmer/shaver kit and hair dryer. I got it on **th of june **** but trimmer is not working properly. It become very hot during charge of it's battery first time and I turned off it in ** min but later while I was us...
Jul 01, 2020 by Brij Mohan Pant
I hv purchase food processor of reliance brand but it was totally Chinese product not working properly within a week it started giving trouble & its parts is also not easily available in market nor at their service center given order for */* mo...
Jul 01, 2020 by Anwar Shaikh
This is in GURGAON ,HARYANA I had issue with some ac's ,so i filed a complaint on ** may for them ,then the engineer told me he will only check one ac and I have to write multiple complaints for each ac which I did ,then I got the visit from ...
Jun 30, 2020 by Gaurav singla
Faulty aquaguard delivered from Reliance degital, Reliance mall , Akshar chowk. Vadodara. Sales person Mr. Jignesh Trivedi replies that you can talk with technical person. I am sales man . Now it is not my duty. He force fully delivered faulty ...
Jun 29, 2020 by HEMAL
I had ordered an oven on kaff.in The customer care did not provide a tracking number until the **th after multiple calls. It turns out the item wasn't shipped until then. And then again the tracking showed misleading information which ...
Jun 27, 2020 by Soji
I ordered Whirlpool washing machine from Whirlpool website on ** the June and it was to deliver between * to * days. From * the of ordering I found that status remains same as processing till now. It has been * days . I tried calling customer...
Jun 22, 2020 by VAIBHAV Dayal
Sir,My Electrolux AC needed service and I called the person for the same,but after service leakage of water started towards inside .I called him again to stop it and he sent two persons for it,but they could not even open the system .Then they ...
Jun 22, 2020 by BABU LAL
We had changed our KENT RO filter in the month of April and after *.* months or so the water stopped coming and the Kent ro stopped working. We booked for reservice but the technician did not come and insisted that we cancel after *-* times he ...
Jun 22, 2020 by Prakash Annamalai
After purchasing of an washing machine from reliance digital BELGUAM .. it's been ** days installation engineer has not arrived .. Purchase was done on ** /*/** Registered number is ********** Inspit of being telling to store no good re...
Jun 22, 2020 by Shridhar Udupi
I have purchased Eureka Forbes Aquasure from Aquaguard Delight-* litre on ** Feb **** and stopped working on ** Jun ****. I am continuously trying to contact them through email and phone but they are not doing anything. I have not received any ...
Jun 22, 2020 by Sumit kumar
Dear sir , Here I wish to file a complaint against Jhoomerwala vedant light MP Nagar Bhopal. Owner name Mr. Arvind sahu - **********, Vedant sahu - ********** They given me demo for Philips UV light & upon purchase of **nos they packed anothe...
Jun 22, 2020 by Nishant Mishra
While reallocation of my Ac they damaged the gas valve so the gas can leak and they can come and do the refiling to earn extra money from the service. there are lot of proof available on the platform where people had the same issue from urban c...
Jun 21, 2020 by Punit kumar
I have made a contract with JustDial on February *th **** by paying ****₹ for * month advertising on JustDial. But after * month of period all india went to 'Lockdown' due to Corona, so that I couldn't run my business(Gym& Fitness center) and...
Jun 20, 2020 by Sijo Elinjikkadan
I purchased iffalcon **K** TV. After many calls, jeeves technician came and installed. TV worked just for few hrs and then after its not turning ON. I requested for return and replacement in flipkart app. Received Jeeves technician details. Tha...
Jun 20, 2020 by Naresh
I have cancelled my subscription for renting the Appliances for Fridge and Washing Machine with Guarented.com. They are not refunding the security Deposit for me. it's been more than * months still payment didn't happened from their end....
Jun 19, 2020 by Naveen yadav