Car Dealer Complaints
We buy Car because it makes our life easy by providing convenience and an easy way of transportation. But sometimes we face trouble after buying a Car. Infact few consumers have reported that they started facing issues with Car Dealer as soon as they deposited the advance money for buying a car.
Famous Car Companies of India
The leading Car companies in India include:
Tata Motors Ltd.
Maruti Suzuki India Ltd.
Most Common Car Dealer Complaints
The Car owners in India are generally experiencing similar types of issues while buying or using cars. The most common complaints for Car Dealers include improper service, faulty car, inadequate quality checks before delivery, missing features, features not working etc. However, the common complaints reported by car users in Bangalore, Pune and Mumbai are engine noise, mileage problem, starting trouble, no cooling in Air Conditioner etc. Hence, the common problems a consumer faces against Car Dealers are:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Cheap quality of parts used in Car
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Car Dealer Complaints?
If you are facing an issue with a Car dealer, you can take action against it to resolve your complaint.
So how can an individual file a Car Dealer complaint? Keep on reading to know more.
1. Contact Car Dealer:
At first the consumer should try to contact the Car Dealer in case of any issues in the car. You can also contact the customer care number of the Car company as you can contact them from anywhere be it Bangalore or Pune or Ranchi. As Car companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading Car Companies in India are :
Tata Motors Customer Care India - 022-62407101
Maruti Suzuki Customer Care India – 1800 102 1800
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, sometimes a Car Dealer may refuse to help the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against a Car Dealer in such cases? Firstly you should talk to the manager of the Car Dealer or showroom and try to settle the dispute if they offer reasonable resolution. However, you can get remedies against malpractice by Car Dealers by Filing a Complaint online or offline in the appropriate Consumer Forum under the Consumer Protection Act, 2019.
2. Send a Legal Notice:
If you feel that the Car Dealer is totally at fault and is not willing to resolve the issue, then you can take a legal action against it by sending a Legal Notice. You can contact a lawyer for drafting and sending a legal notice to the Car Dealer. A well drafted notice by a professional lawyer can help in getting resolution for your problems.
3. File a Consumer Case:
If you do not get any response or resolution from the Car Dealer after sending a legal notice, then you should approach the Consumer forum and file a case against the Car dealer. You can file a case at your nearest consumer forum, if the Car Dealer is not responding to your concerns. You can check our article on How to file automobile complaints in India.
We at Voxya help in taking legal action against Car dealers. We also help reach out to decision makers by using Social media, emails, sending notice and approaching the consumer forum. So, don't wait for justice forever, File a Complaint today.