Home Appliances - Home Appliances Complaints

Home Appliances Complaints

Home appliances or domestic appliances are the electrical/mechanical machines which help in household functions. They have now become a major component of our life. Domestic appliances such as washing machine, fans, air conditioners, microwave ovens are used every day in our day to day life. There are two ways of purchasing a home appliance you can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flip kart, Amazon, Snapdeal, Shopclues etc. The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under guarantee, however, the real hassle begins when it dosen’t. Almost every company will not accept a product if it slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repairing at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2 weeks. The leading home appliance companies in India are Whirpool, Samsung, Haier, LG, Godrej etc. The customer care number of some of these leading home appliance companies are :

whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100

You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately. However, if you still feel that your case is being neglected then you file a case at your nearest consumer forum. It is hassle free and more importantly does not require the intervention of lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 20 monthly home appliances complaint.

Most Common Issue Reported for Home Appliances Complaints

No customer support

No installation service

Internet connectivity problem

Blocked paid channel

Faulty appliances

Refused replacement

No service under warranty

Replaced TV panel turned out to be faulty (Vu) ^Open

Dear Sir/Madam, I had purchased a Vu Iconium *k TV from Flipkart. We were observing too much screen bleeding but overlooked it and claimed our warranty at the last time. As it's Vu company's responsibility to replace the panel, they sent a te...

Jan 16, 2020 by Sudhakar

Loss of goods (trinetri logistics) ^Open

I would like to complant against trinetri logistics, a packers and movers company. They have lost a carton during shifting whcih contained goods worth **,***. They also have damaged my oven and furnitre which are totally worh **,***. The compan...

Jan 11, 2020 by Karthik krishna

Online fraud product not delivered (Deckup store) ^Open

The fraudster posted an advst on quikr.com to sell furniture items giving WhatsApp number **********. I contacted thru WhatsApp on dat number and date person told dat he is from deckup India Pvt. LTD and they are no. * seller on Amazon and f...

Jan 08, 2020 by Harit Gupta

Water leakage issue in refrigerator (Samsung) ^Open

Samsung Double door refrigerator which was purchased in **** started developing issues (Water leakage from the refrigerator) post *-** months of purchase. After the initial service call, in the first year, the service engineer rectified the sy...

Jan 07, 2020 by Peterson

Defects in Manufacturing (Lg Electronics India Pvt Ltd.) ^Open

I have bought an LG washing machine on **/**/**** and there are some issues and problems from the day one I started using this machine. Problems - *) It started making loud noise from inside (not normal spinning sound) and vibrating heavily...

Jan 06, 2020 by Anish K Nair

Item found empty (firstoutlet) ^Open

The order no. ***** Received my order **.**.** by courier. When open the parcel the bottel was opened and Liquid is totally finish. The parcel was totally wet. please see the matter and do needful. enclose the photo....

Jan 05, 2020 by MILIND JAIN

Quality issue (Namaste India) ^Open

I have purchased * Ltr of Namste India Ghee on **/**/** from Galleria market (Namste india retail outlet) which is based in Noida extension near gaur city * ** Avenue after using it I realized that product is mix with some other materials which...

Jan 04, 2020 by Abhilash Srivastava

Product not delivered (PELICAN ENTERPRISES CYBER VYABARI ) ^Open

I have ordered TCL TV on **-Dec-****.After * days he said TV was dispatched.but, i did't receive it. I was asking for the tracking number for past ** days but the person is not ready to provide the details. He is just mentioning the item is dis...

Jan 02, 2020 by Naveen Kumar

Advance 2 25 lacs paid service not provided and cheating (KCP SIXVELL POWER SYSTEMS) ^Open

I have approached this company KCP SIXVELL POWER SYSTEMS (his name is ARUN MURUGAN )for solar installation, at my home in Chennai, he request for *.** lacs in advance. i have paid advance in Jan ****, he promise me to install in * months time...

Dec 17, 2019 by Subramanian Saravanan

Replacement not provided (Philips Electronics Ltd) ^Open

On **th January ****, I got a Philips TV from Sharad DG in Dubai. The model number is **PUT****/** and the serial number is X**G*******A** ZA. The TV's picture tube got damaged on **th September ****. I tried calling the customer support and th...

Dec 13, 2019 by Ankit Rajesh Narsingani

Service And Replacement (Mitashi LED Tv) ^Open

Maine **-**-**** lo Mitashi Led Tv liya tha Jiski Warranty *year hai jo ki **-**-**** ko khatam hone wali hai aur mere tv me bahut sare black-spot aa rahe hai ,jiski complain mene mitashi customer care (***********) pe **-**-**** ko ki thi , ji...

Dec 09, 2019 by Jilani tanwar

Package is not delivered (Flipkart) ^Open

I brought whirlpool refrigerator on **th October ****. flipkart promised to deliver on *th nov ****. they failed to deliver on *th Nov. They deliverd product on **th Nov ****, but it has big scratch on product. I asked for the replacement , Th...

Dec 09, 2019 by Anumesh Yerigeri

Money not refunded (Furniture hub) ^Open

I have placed order for safety door and wallpaper of total cost rs ***** to furniture hub (Faizaan) on ** oct ****, in which i have paid ***** as advance money (***** rs for wallpaper -work completed). balance ***** rs for safety door which is...

Nov 27, 2019 by Amit jain

Fraud Whirlpool Service team (Whirlpool) ^Open

My Fridge has a problem, and i call to Toll Free number, and i said, is it Whirlpool Service Center, they said Yes, and they took my address, mob number and person called me for address, and i had shared and after sometime, the person arrived a...

Nov 25, 2019 by Chaithanya Reddy Danda

Refund Ball Pool company washing machine front load (Whirlpool India) ^Open

...

Nov 20, 2019 by Kundan Kumar Mishra

TV not delivered even after 7 months (Ridaex.com) ^Open

I have ordered Ridaex Nuke ** Inch *K Android *.* Smart TV - Version * on **th April **** but it hasn't been delivered yet even after continuous follow-up. Now, they even stopped responding....

Nov 20, 2019 by Sasi Kiran Reddy

Product damaged but refund not provided (Pepperfry.com) ^Open

I bought amberville harleston *+*+* seater sofa for ***** odd rupees. Order id is *********. Received same on October **th. * seater sofa got damaged on arrival itself. I am yet to receive replacement for same. Meanwhile * seater sofa got dama...

Nov 20, 2019 by Praveen Kamineni

Tv part not yet replaced nor proper response received (Mi Tv ) ^Open

Hi I had purchased mi tv on **th July ****. On **th October ****, I had a complaint about mi **-inch tv sound crackling issue. The engineer visited, checked the tv and agreed with the speaker issue and registered for the replacement of the par...

Nov 19, 2019 by Jimeet Shah

Non Delivery (Pepperfry.com) ^Open

- We have just moved to Bangalore. On **th October ****, I ordered * beds for my children's room as their Diwali gift from Pepperfry.com and paid *,*** INR (Attached Invoice). - On *th Nov, pepperfry.com delivered side tables instead of bed...

Nov 15, 2019 by Rachael Verma

SUBJECT PROBLEM IN WASHING MACHINE UNRESOLVED BY SAMSUNG TEAM (Samsung) ^Open

Already send mail mail request to samsung team but NIL solutions and only delaying ..Poorest response. To, THE MANGING DIRECTOR MR. HC.HONG SAMSUNG INDIA ELECTRONICS PROVATE LIMITED, A-** ,GROUND FLOOR ,FRONT TOWER , MOHAN COOPERATIVE I...

Nov 13, 2019 by Praveen sharma

Faulty product delivered (S K Electronic) ^Closed

Faulty product delivered to the customer and on asking for refund denied for the refund stating refund policy is not applicable. Faulty product purchased is ** inch Sony Smart TV from S K Electronic on *-**-**** for Rs. *****/-....

May 10, 2019 by Asish Choudhury

AC cooling is not proper (Voltas Inverter AC) ^Closed

I had purchased voltas AC on date **.*.****. Now the cooling is not proper. I had logged complain several times but my complaint not shoot out. ...

May 09, 2019 by Priyadarshi amaresh Samantaray

Give old refrigerator instead of new (Lg Refrigerator) ^Closed

Calling no - ********** Name of The Company - LG Store DLF mall Type -refrigerator Date of Purchase - **/**/**** Amount paid- EMI - ( **,*** /- paid ) Complaint no. (mandatory) - RNP************ Problem details - I had purchased a ref...

May 09, 2019 by Ankur Gupta

Installation problem and no one ready to answer (BPL) ^Closed

I ordered a BPL washing machine from Amazon.in on **th April ****. Order #*****************. It was delivered on **th April ****. As per Amazon within ** hours installation will be done by BPL. I contacted BPL multiple times via call and e-mai...

May 05, 2019 by Nitish Wadhwa

Company did not took any action on technician (Whirlpool India) ^Closed

I bought Whirlpool White Magic Royale *.*kg **th April ****. The product is very good and satisfying. July **** I faced a small problem in my machine and I rang up to customer care service. They send a technician, he came and solved the problem...

May 03, 2019 by Asma Jabeen

Manufacturing defect in AC (Hitachi Ac) ^Closed

I had purchase Hitachi ac on *.*.****. From day one its have some sound issue I had to speak everybody but not getting any support....

May 03, 2019 by Abhishek bhandari

Warranty not honoured (Reliance Digital) ^Closed

I bought one Reconnect-** FHD LED TV - RELEG **** Serial number ************** from Reliance Digital which is under warranty up to December ****. This TV stopped working and matter reported to customersupport@resq.in on **-**-**** and subseq...

May 02, 2019 by Bhupender Sangwan

AC not working (Voltas) ^Closed

As purchased new Volta's inverter ac on dated **-**-**** but it is not working. It is not able to cool room size **×** sq ft and also complaint logged for this with the company with a complaint no: ***********. They visited and also they agree...

May 02, 2019 by Sangeet shrivastava

Replacement of defected water purifier (Eureka Forbes) ^Closed

This is brought to you kind notice that I have ordered Eureka Forbes Aquasure from Aquaguard Splash RO+UV+MTDS *-Litre Water Purifier on dated **th Feb **** from Amazon and delivered on *nd March ****. The water purifier has been installed on *...

May 01, 2019 by Chet Ram

AC not being fixed by company service provider (Samsung Ac) ^Closed

AC not being fixed by the service provider (Samsung AC) despite being under free service and the repair person is falsely claiming **** rupees of charges saying “have to change some parts” but my AC is still under warranty period & the sell...

May 01, 2019 by Rajesh bahadur singh

Bad service provided (Voltas Ac ) ^Closed

Very bad service provided by the service centre. I am filing a complaint about last ** days and no one came here. Mobile no. of the service centre is **********....

May 01, 2019 by Manjeet

AC not properly installed (LG Electronics) ^Closed

I have purchased AC from LG Electronics on **/**/**** and has been installed by Angamaly LG service centre. While installing the unit they made a wide hole in the wall for inserting the pipe inside the room and left this hole unclosed. Now the ...

Apr 30, 2019 by Praseeda P K

No service given (Hitachi Ac) ^Closed

I have bought Hitachi Split Ac last summer on ** June **** and it's still under warranty. I called them several times for service last year but no one turned up. Now in starting of summers, I called these guys again for the service this time th...

Apr 28, 2019 by Anil Kumar

Horrible after sales support (Propello) ^Closed

I had purchased a Karvy Water purifier from the fraud company in ****. Since then, I have always taken their AMC. My machine is out of order since **th March **** and its over a month now. I have lodged repeated complaints with their toll-free ...

Apr 26, 2019 by Anupam Chatterjee

Service not given (Lloyd) ^Closed

I purchased a split ac of Lloyd. That's warranty is * years. But there are lots of problems coming. There is gas leakage in * years. The technician came and took a charge of gas installation **** Rs. But the problem is the same as previous....

Apr 25, 2019 by Amit

Product stopped working in 2 years (Symphony) ^Closed

I bought a cooler symphony storm **i in June ****. It was making a huge amount of sound in its motor. I called the company and they came and said its normal. After one year I called again as the fan motor stopped. They repaired it but I asked t...

Apr 22, 2019 by Kushagra Rawat

RO damaged by repair guy (Ganga RO) ^Closed

I connected to Ganga RO customer service in order to change the membrane (filter) of my RO. One service guy came to fix the membrane but due to lack of experience, he fixed the membrane with leakage. Which result short circuit in my RO and RO a...

Apr 19, 2019 by Pradeep kumar

Regarding the repair of new TV (Sony India) ^Closed

I had purchased an LCD tv of Sony in September ****. After two years of purchase, there was flickering on the screen on and off. When I contacted customer care they told me to make changes in settings and it got resolved, but since the past six...

Apr 17, 2019 by Rajkumari

Coupons not accepted (Big Bazaar) ^Closed

I could not use my big bazaar coupons card more than ***** at Big bazaar Dibrugarh Assam. So that I would like to know regarding this matter. More than ***** amount is not access also not written at coupons....

Apr 16, 2019 by Bisohang subba

Worst service by the company (LG Electronics) ^Closed

I have been using LG TV since **** Feb. I'm facing issues continuously with the TV. There are around *+ complaints logged so far within * years and * complaints logged for the display alone. Also, the panel has been changed twice. Since I have ...

Apr 12, 2019 by Saravanan dhandapani