Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
What are home-appliances complaints?
What are some of the famous home-appliances companies in India?
Types of home-appliances complaints. (Most common issues reported)
How to resolve your home appliances complaints?
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
Famous Home Appliances Companies of India:
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
Philips: Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
Whirlpool: Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
Samsung: Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
LG: LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
Haier: Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
Godrej: Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
Bajaj: Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
Most Common Issue Reported for Home Appliances Complaints:
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
Faulty Appliances: This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
Refused Replacement: Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
No customer support: Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
Refund not received: The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
No service or replacement under warranty: What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Complaints:
Step 1: File a formal complaint with your home appliance company: The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
Step 2: If raising a support ticket doesn't sound serious enough to you then you can send a written complaint to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 3: Send Legal Notice:
Consumers can send legal notices to Home Appliance Company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
It's Time For The Conclusion
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.
We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint on Voxya now!
Most Common Issue Reported for Home Appliances Complaints
Complaints
Replacement not done for 25 days (Reliance Digital) Open
Ordered a sliver IFB clothes dryer, got a white one. Requested the replacement on **th May ****, still no response from them (**/*/****)...
Jun 22, 2020 by Khushroo pithawalla
Company not delivering product or refunding the money (Airtel dth tv) Open
I have ordered for Airtel Xstream Box and paid ₹**** for the same. When I called the customer care for the same they said that product is not deliverable in my location and Hence they will initiate a refund. But still refund is not initiated ...
Jun 22, 2020 by Nihaal Singh K V
Defective servicing (Urban Company) Open
Requested URBAN COMPANY the service for AC GAS FILLING ON ** May and paid initial advance of Rs. ***. The technician came and said that the gas has to be filled for which amount specified has to be paid. He filled the gas overva short time and ...
Jun 21, 2020 by N. S. V. KAMESWARA RAO
Urban Slap (Urban Company) Open
I ordered a chimney cleaning from urban company (urban clap) and the professional arrived and did it. Two days later my motor shorted and burnt and became damaged. It will cost Rs **** to repair. I have already paid Rs **** plus Rs ***. The pro...
Jun 20, 2020 by Saif
Pathetic service (Kent Ro Water Purifier) Open
I have purchased the KENT GRAND NEW MINERAL RO in October ****. After installation I requested service on ** March **** but the request was cancelled without telling any proper reason. Now the machine has stopped working as on *.**.**** so i ...
Jun 20, 2020 by Pankaj Kumar
BsesNo supply Low voltage (BSES Rajdhani - Delhi) Open
In such a crisis bses is giving a really tough time but not giving power supply/ low voltage means ac n fridge wont be working and no supply means no wifi means off for a day hence deduction of pay. Several complaints made but no action taken....
Jun 19, 2020 by Guneet Kaur
Product burnt (Kenstar) Open
I had Purchased a Kenstar *ltr. GEYSER on date **-**-****, which has * years warranty on product & *years warranty on tank. On date **-**-**** the product has burnt automatically, no electric short circuit. For this product burn I had loss too...
Jun 18, 2020 by Dillip Tripathy
No service received (Livepure ) Open
I have subscribed for Livepure smart RO purifier on **/**/****. So far I haven't received any service from them. Their call centers doesn't attend calls. There is no proper customer service. I raised an email complaint on **/**/**** and still w...
Jun 17, 2020 by SRIRAJ P G
Package not delivered and didn t get the refund amount after return (Agarwal fast packers and movers ) Open
I booked through (https://www.logisticmart.com) to transport my two wheeler from chennai to theni. They sent me a message mentioning that they contact me to K B S packers and movers with their contact number. So i called that number to book a s...
Jun 16, 2020 by Rahul Prakash
Washing machine repair (urban clap company) Open
I had taken a service from the urban clap for washing machine repair. I see that the professional has cheated us with the price fair and I am strongly against this. I want this issue to be looked into as its a huge amount. if you dont take up a...
Jun 16, 2020 by Rakshitha
Faulty Aircon (Daikin air-conditioner) Open
Dear Sir/Madam, This is to bring to your kind notice that I've on **th March **** bought Daikin Split Ac (*.* Tons, * Stars) from Ace Technomark Sector **, Noida. It has been a terrible experience since then, in only a span of less than a y...
Jun 15, 2020 by Amit Chawla
Two wheeler not delivered (Gati Safe Cargo Movers) Open
Handed over my Honda Activa *G( Metallic Grey) [Reg No: TN** AH ****] purchased on March **** to the mentioned transporter at Chennai for delivery to Ghaziabad on December **** which was assured to be delivered on Jan ****. An extra payment of...
Jun 12, 2020 by Arnab Chakraborty
Replacement of Voltas Split A C (Voltas Limited) Open
I have purchased one Split AC Unit – Voltas CU *** DZX, No. *******E**EA***** from A.K.ELECTRONICS (Mr.Rajesh, Mobile-**********), Sec.*/A, Extn. Near Khurana Marble, Trikuta Nagar, Jammu for Rs.*****/- vide Receipt No.***, dated:**.**.**** (...
Jun 12, 2020 by Vijay Anand
RoyalOak Furniture not delivered Unresponsive customer care (Royaloak) Open
I ordered a Computer Table for home use on RoyalOakIndia.com on May **th ****. The website said that the order would be shipped on June *th and delivered by June **th. However, on checking the status of the order on July *th (and later), the ...
Jun 11, 2020 by Mayank Swarup
Promised AMC not honoured (Computer Work Tech) Open
We purchased * computers for our office & AMC for the computer was included Free of cost for ** months. When we contacted the company for some issue rectification they said AMC is not included and you need to pay for the visit even. ( We contac...
Jun 10, 2020 by Harpreet Kaur
Mitsubishi AC Unit Not working (Iapl Group (mitsubishi Heavy Industries India)) Open
Hi, I have purchased Mitsubishi AC on * May **** at RakhiWala Shop, Chennai. After few months we are seeing one or other fault in purchased AC and we have been reaching out to dealer & service center back and forth. Basically my purchase c...
Jun 10, 2020 by Balaji
Reliance Digital refund not received (Reliance Digital) Open
I was trying to order SONY OLED **" TV on june *rd ****, during payment i chosen credit card - EMI option, amount was debited from the account, but in the order it showed payment was unsuccessful, tried to reach customer care but there is no pr...
Jun 09, 2020 by Rajendra K
Service not done (Tatasky) Open
Since from **th May **** till *th June **** I lodged complaint several times regarding the DTH service I cannot enjoy on my television. But regarding my complaint they are not taking any action....
Jun 08, 2020 by Somendra lal Dasgupta
Airtel DTH service disrupted and signal issue not restored even after 89 days at Kolkata post Amphan (Airtel Digital Tv) Open
Hi Airtel DTH service disrupted and signal issue not restored even after *-* days at Patuli,Kolkata against the consumer no.********** Very surprisingly I am left with lots of service request number like ******** lodged on **.**.** and *******...
Jun 06, 2020 by Anik Misra
Complaint Against Shopkeeper (Alisba Cooler Traders) Open
I have purchased a cooler from a dealer (Alisba Cooler Traders) on ** Jun **** and he provided * year Grantee of cooler motor fan. But on ** june **** motor is damaged and i called him on ** june and asked to replace it. After my first call he ...
Jun 05, 2020 by Abid Khan
Don t received ration card (Ration card) Closed
I avnesh kumar has applied online for ration card on ** may **** and today's date is ** June ****. My question is that when will I receive my ration card....
Jun 18, 2020 by Avnesh kumar
MI TV installation fee (MI TV MI Pro) Closed
I am purchase a TV in MI Store the TV installation is free e but now installation engineer demand installation fee please solve the problem in between installation engineer and me...
Jun 15, 2020 by Arun Kumar Behera
Mi tv not working (Mi Tv ) Closed
Team Purchasing mi tv on oct **** now it was service issues kindly rectify the problem asap. Sathish from Hyderabad **********...
Jun 15, 2020 by Sateesh
Flipkart Defect of product (Whirlpool of India Ltd) Closed
Received a refrigerator which has lots of scratches in it (looks like second hand product). So we requested replacement but its been more than two weeks and they are not keeping the promise of replacing the item on all the given dates....
Jun 12, 2020 by Arun M S
Cheated By GulfTech Vennala (Gulftech Vennala) Closed
Dear Voxya, On *th April **** i found out that there was a leak from under my Bosch Washing machine (E-Nr WAX*****IN/** - FD**** - *****) but due to lock down, the Bosch service center in Ernakulm ,Kerala was also not in operation so due to ...
Jun 12, 2020 by Bonny Antony
DELIVERY not happening in time (Royaloak Furnitures) Closed
I have placed order dated **.**.****, but i still didnt get any cooperation from the Royaloak team. I have called multiple times in the customer care number but no one responded. Can you tell me the cancellation proceed ure? when i will get t...
Jun 12, 2020 by Arnab.S
RoyalOak not delivering furniture (Royaloak Furniture) Closed
I ordered a computer table from RoyalOak india site on **th May, **** and the order confirmation state that I should expect delivery by **Th May. The item is still not delivered and haven't received any calls or mails from them as then are not ...
Jun 12, 2020 by Abhishek Rai
Refund for non delivered table (royaloak furniture Koramangala branch Bengaluru ) Closed
My Order reference no: ROY******* dated **st May has still not been delivered. Nor has the money been refunded. Its been more than * weeks!! I have written to customercare@royaloakindia.com more than * times. No one responds. I have called a...
Jun 12, 2020 by Prachi Mahajan
Faulty product (Samsung) Closed
I purchased a air conditioner from Arora Sales, Palwal on *st May ****, but after * days it started making too much noise. I called customer care but fue to covid effect, they were not giving services that time. So after more ** days i lodged a...
Jun 08, 2020 by Anshul dureja
Gas lecage (Voltas 1.5 Ton 3 Star Split Ac) Closed
Sir cooling is not coming and gas lecage many times if the one year.so please replace that ac. ...
May 31, 2020 by Manjulatha
Ionexacense cheating (Ionexacense) Closed
We raised a complaint with Eureka Forbes toll free number for servicing our RO water purifier in **th May.yesterday we got a call from a person called Mallesh who said he was from Eureka Forbes and Came for servicing. Our mac was due for renew...
May 31, 2020 by Priyq
Re Facing AC part change issue since long complaint (Lloyd AC service ) Closed
Dear Team, I think you guys cheat with me and do not gave solutions that's why your company cancel my request again-n-again and waste my time to postpone my request, your company wish to reply after finishing my warranty period i knew your p...
May 31, 2020 by Mayank Maheshwari
WRONG LAPTOP DELIVERED (Lenovo) Closed
I have always considered Flipkart as a company that considers its customers as assets and hence hold them in esteem regards. Being a Flipkart loyal customer since a very long time, I have developed a sense of trust in the organization. Howev...
May 31, 2020 by Baksi
Worst service i ever experienced (Eureka Forbes Dr aquaguard) Closed
I have a Dr Genius Water purifier from Eureka forbes and it's under AMC till *th Feb ****. I have raised a complaint on **th April that my water purifier is not functioning well and it is in reserve mode. Complain No-**********. I know there is...
May 25, 2020 by Subhasis Samantaray
Jiofi not delivered and not refunded yet (Reliance Digital) Closed
Purchased Jiofi JMR*** through onlince (https://www.reliancedigital.in/) on **-May-**** and paid online. It was about to deliver within ** hours but unfortunately my order got cancelled due to out of stock. I called to customer care for the ref...
May 25, 2020 by Dilip
Exide UPS Inverter Battery Bulged and smelly Need Replacement or Refund (Exide Batteries) Closed
Battery is Bulged and getting smell . Exide Battery A*K*G****** is manufactured on (**/****). Consumer purchased on **th May ****. I Need replacement of my Inverter Battery as it is just * days of my purchase OR Refund my amount back. No proper...
May 25, 2020 by Manjunath
Washing Machine Not Working (Whirlpool) Closed
Dear Sir , This is to Inform you That I Purchased a Washing Machine From Amazon on ** Nov **** . As It is Not Working Well .. It sound Like A Bomb. .. I have complain It Multiples times But Till Now I have Not get Proper Services Fro...
May 18, 2020 by Harshit Arora
No service of AC which is under warranty (Videocon) Closed
I have Purchased Split AC from Videocon VSM**, on **-**-****. The contact number written on AC is ***-********. Now it is not working. I called them, but issue is phone number is not reachable. Then i called customer care at **********, on **-*...
May 15, 2020 by Vikas
Threatening Abusive language (Volcano Water Technology) Closed
Don't be fooled people..... @Volcano Water Purifier Leasing is a pathetic service provider. When we took it's service, we also had the same thought. BUT ...BUT ....BUT.... what to say ... These hooligans, they don't have a sense of ta...
May 10, 2020 by Manish chauhan
Poor sound quality (Mi Pro 43 inch LED smart tv) Closed
We bought MI LED SMART TV*A PRO ( ** INCH) On **/**/**. Recently we are facing poor quality of sound. It's very annoying and pleasant to hear....
May 01, 2020 by VARDHi KISHORE KUMAR
"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."
Samit Brahmachari
Complaint filed against: OYO Hotels