Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
![home appliances complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
Famous Home Appliances Companies of India
Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
Philips:
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
Whirlpool:
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
Samsung:
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
LG:
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
Haier:
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
Godrej:
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
Bajaj:
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
Most Common Issue Reported for Home Appliances Complaints
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
Faulty Appliances:
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
Refused Replacement:
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
No customer support:
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
Refund not received:
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
No service or replacement under warranty:
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Home Appliances Complaints?
Step 1: File a formal complaint with your home appliance company:
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
Step 2: Write to company:
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 3: Send Legal Notice:
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
It's Time For The Conclusion
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint at Voxya now!
Most Common Issue Reported for Home Appliances Complaints
Complaints
House hold consignment not delivered Agra to Ujjain M P in 10 days (agarwal packer & movers (drs group)) Open
Reference no. ******* Booked the consignment on ** June ****, now it's ** june **** and consignment not delivered yet. We have to live in hotel incurring extra charges just because of this delay. ...
Jun 28, 2020 by Anjali RLI
FAULTY AQUAGUARD RECEIVED 30 DAYS STILL NO ACTION (Eureka Forbes Dr aquaguard) Open
I had placed an order for a water purifier on ** May ****. I have made full payment for the item with the one year extended AMC. After lot of chasing and phone calls, the item was received by me on ** June ****. The first visit by the technici...
Jun 27, 2020 by Sumeet Jal
Installation not done (Re connect ) Open
Very poor after sale sarvice.installation not done till yet after * days of delivery.not proper answer given by salesman. ...
Jun 27, 2020 by Mohd Haris
My products not delivered and no response (Royal Oak Furnitures) Open
When we place order they said they will deliver much in advance.we did not get any delivery as per their commitment and now they are saying they have not planned anything on my your product delivery and dealer is not reachable expect few days d...
Jun 27, 2020 by Nagaraju Dasari
ION EXACENSE pvt LTD is not responding for AMC after collecting money (ION EXACENSE pvt LTD) Open
Hi Sir, I am writing this to you as now the situation in all over the world is suffering with COVID-** and in this situation it is really difficult for me to manage because of my issue by having t kids (* yrs and ** months) On June **** someone...
Jun 26, 2020 by Harikrishna adda
Mi tv not working and no engineer visit since (Mi tv 4 A pro 43 inches) Open
Hello sir, i bought a MI tv just ** months back, my tv stopped working about *month ago.. i have been continuously calling the customer care for tv repair, but the service engineer is not visiting my residence. I have *-* token numbers but stil...
Jun 22, 2020 by NILESH BHAGAT
Cheat over grinder repair (Rameshwar Home Appliances Sarjapur Road) Open
Rameshwar Home appliances in sarjapur road bangalore, I went to repair prestige grinder on Friday(**th june ****). Though he informed to replace with new prestige armecher in prestige service center that takes two days, it was repaired by **th ...
Jun 22, 2020 by Monali Pradhan
Replacement not done for 25 days (Reliance Digital) Open
Ordered a sliver IFB clothes dryer, got a white one. Requested the replacement on **th May ****, still no response from them (**/*/****)...
Jun 22, 2020 by Khushroo pithawalla
Company not delivering product or refunding the money (Airtel dth tv) Open
I have ordered for Airtel Xstream Box and paid ₹**** for the same. When I called the customer care for the same they said that product is not deliverable in my location and Hence they will initiate a refund. But still refund is not initiated ...
Jun 22, 2020 by Nihaal Singh K V
Defective servicing (Urban Company) Open
Requested URBAN COMPANY the service for AC GAS FILLING ON ** May and paid initial advance of Rs. ***. The technician came and said that the gas has to be filled for which amount specified has to be paid. He filled the gas overva short time and ...
Jun 21, 2020 by N. S. V. KAMESWARA RAO
Urban Slap (Urban Company) Open
I ordered a chimney cleaning from urban company (urban clap) and the professional arrived and did it. Two days later my motor shorted and burnt and became damaged. It will cost Rs **** to repair. I have already paid Rs **** plus Rs ***. The pro...
Jun 20, 2020 by Saif
Pathetic service (Kent Ro Water Purifier) Open
I have purchased the KENT GRAND NEW MINERAL RO in October ****. After installation I requested service on ** March **** but the request was cancelled without telling any proper reason. Now the machine has stopped working as on *.**.**** so i ...
Jun 20, 2020 by Pankaj Kumar
BsesNo supply Low voltage (BSES Rajdhani - Delhi) Open
In such a crisis bses is giving a really tough time but not giving power supply/ low voltage means ac n fridge wont be working and no supply means no wifi means off for a day hence deduction of pay. Several complaints made but no action taken....
Jun 19, 2020 by Guneet Kaur
Product burnt (Kenstar) Open
I had Purchased a Kenstar *ltr. GEYSER on date **-**-****, which has * years warranty on product & *years warranty on tank. On date **-**-**** the product has burnt automatically, no electric short circuit. For this product burn I had loss too...
Jun 18, 2020 by Dillip Tripathy
No service received (Livepure ) Open
I have subscribed for Livepure smart RO purifier on **/**/****. So far I haven't received any service from them. Their call centers doesn't attend calls. There is no proper customer service. I raised an email complaint on **/**/**** and still w...
Jun 17, 2020 by SRIRAJ P G
Package not delivered and didn t get the refund amount after return (Agarwal fast packers and movers ) Open
I booked through (https://www.logisticmart.com) to transport my two wheeler from chennai to theni. They sent me a message mentioning that they contact me to K B S packers and movers with their contact number. So i called that number to book a s...
Jun 16, 2020 by Rahul Prakash
Washing machine repair (urban clap company) Open
I had taken a service from the urban clap for washing machine repair. I see that the professional has cheated us with the price fair and I am strongly against this. I want this issue to be looked into as its a huge amount. if you dont take up a...
Jun 16, 2020 by Rakshitha
Faulty Aircon (Daikin air-conditioner) Open
Dear Sir/Madam, This is to bring to your kind notice that I've on **th March **** bought Daikin Split Ac (*.* Tons, * Stars) from Ace Technomark Sector **, Noida. It has been a terrible experience since then, in only a span of less than a y...
Jun 15, 2020 by Amit Chawla
Faulty product delivered (S K Electronic) Closed
Faulty product delivered to the customer and on asking for refund denied for the refund stating refund policy is not applicable. Faulty product purchased is ** inch Sony Smart TV from S K Electronic on *-**-**** for Rs. *****/-....
May 10, 2019 by Asish Choudhury
AC cooling is not proper (Voltas Inverter AC) Closed
I had purchased voltas AC on date **.*.****. Now the cooling is not proper. I had logged complain several times but my complaint not shoot out. ...
May 09, 2019 by Priyadarshi amaresh Samantaray
Give old refrigerator instead of new (Lg Refrigerator) Closed
Calling no - ********** Name of The Company - LG Store DLF mall Type -refrigerator Date of Purchase - **/**/**** Amount paid- EMI - ( **,*** /- paid ) Complaint no. (mandatory) - RNP************ Problem details - I had purchased a ref...
May 09, 2019 by Ankur Gupta
Installation problem and no one ready to answer (BPL) Closed
I ordered a BPL washing machine from Amazon.in on **th April ****. Order #*****************. It was delivered on **th April ****. As per Amazon within ** hours installation will be done by BPL. I contacted BPL multiple times via call and e-mai...
May 05, 2019 by Nitish Wadhwa
Company did not took any action on technician (Whirlpool India) Closed
I bought Whirlpool White Magic Royale *.*kg **th April ****. The product is very good and satisfying. July **** I faced a small problem in my machine and I rang up to customer care service. They send a technician, he came and solved the problem...
May 03, 2019 by Asma Jabeen
Manufacturing defect in AC (Hitachi Ac) Closed
I had purchase Hitachi ac on *.*.****. From day one its have some sound issue I had to speak everybody but not getting any support....
May 03, 2019 by Abhishek bhandari
Warranty not honoured (Reliance Digital) Closed
I bought one Reconnect-** FHD LED TV - RELEG **** Serial number ************** from Reliance Digital which is under warranty up to December ****. This TV stopped working and matter reported to customersupport@resq.in on **-**-**** and subseq...
May 02, 2019 by Bhupender Sangwan
AC not working (Voltas) Closed
As purchased new Volta's inverter ac on dated **-**-**** but it is not working. It is not able to cool room size **×** sq ft and also complaint logged for this with the company with a complaint no: ***********. They visited and also they agree...
May 02, 2019 by Sangeet shrivastava
Replacement of defected water purifier (Eureka Forbes) Closed
This is brought to you kind notice that I have ordered Eureka Forbes Aquasure from Aquaguard Splash RO+UV+MTDS *-Litre Water Purifier on dated **th Feb **** from Amazon and delivered on *nd March ****. The water purifier has been installed on *...
May 01, 2019 by Chet Ram
AC not being fixed by company service provider (Samsung Ac) Closed
AC not being fixed by the service provider (Samsung AC) despite being under free service and the repair person is falsely claiming **** rupees of charges saying “have to change some parts” but my AC is still under warranty period & the sell...
May 01, 2019 by Rajesh bahadur singh
Bad service provided (Voltas Ac ) Closed
Very bad service provided by the service centre. I am filing a complaint about last ** days and no one came here. Mobile no. of the service centre is **********....
May 01, 2019 by Manjeet
AC not properly installed (LG Electronics) Closed
I have purchased AC from LG Electronics on **/**/**** and has been installed by Angamaly LG service centre. While installing the unit they made a wide hole in the wall for inserting the pipe inside the room and left this hole unclosed. Now the ...
Apr 30, 2019 by Praseeda P K
No service given (Hitachi Ac) Closed
I have bought Hitachi Split Ac last summer on ** June **** and it's still under warranty. I called them several times for service last year but no one turned up. Now in starting of summers, I called these guys again for the service this time th...
Apr 28, 2019 by Anil Kumar
Horrible after sales support (Propello) Closed
I had purchased a Karvy Water purifier from the fraud company in ****. Since then, I have always taken their AMC. My machine is out of order since **th March **** and its over a month now. I have lodged repeated complaints with their toll-free ...
Apr 26, 2019 by Anupam Chatterjee
Service not given (Lloyd) Closed
I purchased a split ac of Lloyd. That's warranty is * years. But there are lots of problems coming. There is gas leakage in * years. The technician came and took a charge of gas installation **** Rs. But the problem is the same as previous....
Apr 25, 2019 by Amit
Product stopped working in 2 years (Symphony) Closed
I bought a cooler symphony storm **i in June ****. It was making a huge amount of sound in its motor. I called the company and they came and said its normal. After one year I called again as the fan motor stopped. They repaired it but I asked t...
Apr 22, 2019 by Kushagra Rawat
RO damaged by repair guy (Ganga RO) Closed
I connected to Ganga RO customer service in order to change the membrane (filter) of my RO. One service guy came to fix the membrane but due to lack of experience, he fixed the membrane with leakage. Which result short circuit in my RO and RO a...
Apr 19, 2019 by Pradeep kumar
Regarding the repair of new TV (Sony India) Closed
I had purchased an LCD tv of Sony in September ****. After two years of purchase, there was flickering on the screen on and off. When I contacted customer care they told me to make changes in settings and it got resolved, but since the past six...
Apr 17, 2019 by Rajkumari
Coupons not accepted (Big Bazaar) Closed
I could not use my big bazaar coupons card more than ***** at Big bazaar Dibrugarh Assam. So that I would like to know regarding this matter. More than ***** amount is not access also not written at coupons....
Apr 16, 2019 by Bisohang subba
Worst service by the company (LG Electronics) Closed
I have been using LG TV since **** Feb. I'm facing issues continuously with the TV. There are around *+ complaints logged so far within * years and * complaints logged for the display alone. Also, the panel has been changed twice. Since I have ...
Apr 12, 2019 by Saravanan dhandapani
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's