Home Appliances - Home Appliances Complaints

Home Appliances Complaints

Home appliances or domestic appliances are the electrical/mechanical machines which help in household functions. They have now become a major component of our life. Domestic appliances such as washing machine, fans, air conditioners, microwave ovens are used every day in our day to day life. There are two ways of purchasing a home appliance you can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flip kart, Amazon, Snapdeal, Shopclues etc. The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under guarantee, however, the real hassle begins when it dosen’t. Almost every company will not accept a product if it slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repairing at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2 weeks. The leading home appliance companies in India are Whirpool, Samsung, Haier, LG, Godrej etc. The customer care number of some of these leading home appliance companies are :

whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100

You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately. However, if you still feel that your case is being neglected then you file a case at your nearest consumer forum. It is hassle free and more importantly does not require the intervention of lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 20 monthly home appliances complaint.

Most Common Issue Reported for Home Appliances Complaints

No customer support

No installation service

Internet connectivity problem

Blocked paid channel

Faulty appliances

Refused replacement

No service under warranty

Money Deducted but order not placed (Pepperfry.com) ^Open

I placed an order on pepperfry on **th July , it included * products amounting ***** rupees. The amount was deducted from my account and sent to pepperfry , but at the site they are showing , payment not received and subsequently order got can...

Jul 12, 2020 by Aditya Archi

Amount Taken service not rendered (Maxpure Ro Service) ^Open

Have taken Livepure RO AMC service. Lodged the RO stop working complaint but even after repeated reminders and calls neither they are sending technician nor refunding the money. Their manager also not picking the call. After taking AMC they hav...

Jul 10, 2020 by Sana Siddiqui

Kent is a fraud company and drinking kent water is going to cause severe health issue (Kent Ro Water Purifier) ^Open

We bought Kent RO in the moth of April ****.Its been one year and we have already spent more than **** on replacing different parts of machine.Every time we call kent for servicing they send some looter guy and they come and ask us to replace s...

Jul 09, 2020 by Pooja Singh

Defficiency in Service (Great Eastern Trading Co ) ^Open

I bought a samsung side by side fridge, with model number RS**R****SL (***litres) on October *st, ****. The fridge stopped working on its own on the **th of December and it remained shut down for about ** days and the only information provided ...

Jul 09, 2020 by Alok Choudhury

Water purifier order pending (Aqua grand plus) ^Open

I ordered water purifier with this portal on April ** worth rs ****/- . Have been chasing for delivery post lockdown but no response. Their customer care is in effective and doesn’t answer calls . Multiple follow up emails I have sent but res...

Jul 08, 2020 by Jatinder Kaur

Poor Service in AMC from Godrej (Godrej Appliances) ^Open

I've taken AMC for my AC from Godrej. From last one month my indoor unit of AMC started water leakage and I've complained it * times to Godrej. Every time they just send technician who does nothing just do service to AC and goes away. They don'...

Jul 08, 2020 by Manish Tulsiani

No maintenance service provided by water purifier retailer (Livpure Private Limited) ^Open

Hi All, I have been using the Livpure RO water purifier since the last two years. During purchase, we were assured of the best quality service at our location in North ** Parganas, Kolkata. Following the first * months of purchase, various i...

Jul 07, 2020 by Ankita Mitra

No response from Reliance Digital (Sharp 40 TV) ^Open

I purchased, SHARP **" this month and found issue with Picture Quality and Audio, hence requested to replace the same with other brand else return of this.. Technical team asking me to use Addfitional Woofer and change my Setup box that is cos...

Jul 07, 2020 by Vidyanand Singh

VRF AC not working after 2 years and company unable to repair (O General) ^Open

The VRF unit is lying Non-functional and since last * months , various authorized Service Company Enggs have visited to Repairs but aren't able to diagnose & Repair . Have written to Regional Offices of India and Singapore , but due attention i...

Jul 07, 2020 by Ashutosh Prasad

Substandard Product Delivered (Mahadev Fan) ^Open

I bought A Cooler From Mahadev Fan address Shop # * DDA Market Basai Dara Pur, New Delhi ****** Mob : ********** / ********** on ** April **** & this guy delivered me a substandard product. Fan Broke in a month, Fan Rim broke twice, lot of co...

Jul 06, 2020 by Maanu Issar

Tv baffer when connect on blutooth head phone (Mi pro tv) ^Open

Mi TV *x ***.*cm ** buffer when connect on blutooth head phone.without head phone it never buffer, what is this problemand how will be resolved....

Jul 06, 2020 by rajeev singh

Defected product (Samsung) ^Open

I bought a Samsung tv model no-**M**** LED set from an authorized dealer in May ****. After about * months it shows defected in LED screen. When i inform this to the service center they send engg. and my panel was changed but within few days pr...

Jul 06, 2020 by NIDHI ARYA

SERVICE REPLACEMENT OF PRODUCT NOT PROVIDED (Koryo LED TV 43 inch) ^Open

Not providing service and telling us to pay for screen replacement. No damage was done by us and service engineer is telling that its not manufacturing defect and its done by us. We are sure that its manufacturing defect . the product is under ...

Jul 06, 2020 by SARATH S NAIR

TV not working for 4 months (Kodak Led Tv) ^Open

I purchased tv from Flipkart * year back and took * years warranty from jeeves. It has been more than * months now, my TV is dead and technician visited said he ordered motherboard for change but never came back. now, no one is answering call o...

Jul 05, 2020 by Dheeraj Kumar

Package not delivered (Reliance Digital) ^Open

I have ordered a laptop and choose express delivery the item was supposed to be delivered the next day but I haven't received any item neither I am able to get any status through customer care .they are saying they can't cancel the order and pr...

Jul 04, 2020 by Sagar

Service Default (EUREKA FORBES LIMITED) ^Open

I have renewed AMC (Annual Maintenance Contract) with Company for further Two Years by paying fees of Rs. ****.** on **.**.**** (Actually AMC is in force for last * years continuously) On **.**.****, my Aqua-guard machine has stop working. I ...

Jul 04, 2020 by Vazir Velani

Service failure mental harrassment (voltas ac 1.5 ton ) ^Open

Hello, I am facing issue with Voltas product (*.* ton window ac) since last * years. Product was purchased in **** and stopped working in ****. I called customer service and technician visited he told me compressor is not working and he will...

Jul 04, 2020 by Parminder singh

Washing machine installation pending (Whirlpool India) ^Open

I always trust LG electronics brand in ** years of my experience I bought first time whirlpool product for my personal use home too load washing machine. Yesterday engineer came to my house without dress, no precautionary stuff. He came with so...

Jul 04, 2020 by ANKIT ARORA

AC Compressor Is Not Working (Voltas Inverter AC) ^Open

I purchased an Inverter AC on **-oct-****. The compressor of AC is not Working. And I have complained many times in customer care but still the problem remain. The AC is in Warranty...

Jul 03, 2020 by Vikas

SERVICE COMPLAINT AND FRAUD MONEY TAKEN AND NO SERVICE OR REPAIR PROVIDED FOR WATER PURIFIER (Onsitego) ^Open

Dear Public Grievance officer, This complaint is against : ONSITEGO Email id : help@onsite.co.in escalations@onsite.co.in help_onsite@mailsy.custhelp.com I took the subscription for Annual Maintenance Service for my Aquaguard Purifier fr...

Jul 03, 2020 by Subhodeep Ganguly

Voltas Air cooler (Voltas air cooler) ^Closed

I had purchase a air cooler of voltas but after a month it had some issue in functioning. I raised *-* times complain in voltas customer care but not got any proper resolution yet. ...

Jul 07, 2020 by Raj

Non servicing of water purifier (EUREKA FORBES LIMITED) ^Closed

Myself Saikumar mobile no ********** I have raised a service request for my aqua guard water puriier component no******** Request id is ********** supposed to be attended by **.*.** * more times given complaint ********** dt **.* *********...

Jul 07, 2020 by Saikumar

Split AC DC inverter board surge capacitor fail (HITACHI A.C) ^Closed

I had purchased Slit AC (Model RAVO **KVEA during ****. Now not working and found that Surge capacitor failed in DC inverter PCB( Outdoor unit model RACO **KVEA). Service person wants to replace this PCB by new one at the cost of Rs.**** instea...

Jul 07, 2020 by S Krishnaraajan

No response no refund nothing (Royal Oak Furnitures) ^Closed

I have placed an online order for a * seater dining set on June **, **** with a delivery date of June **, ****. No response, no notification, nothing. Then upon multiple attempts at reaching to customer care, I was able to track a number on ...

Jul 07, 2020 by Abhishek nori

Ac is not working (Hitachi air conditiner) ^Closed

Ac is not working...

Jul 07, 2020 by Ranjana

LPG Bharat Gas Delivery issue (Bharat Gas) ^Closed

Sir, I have booked cylinder to IVRS mode on June **,****.My consumer ID :***** and my gas agency is located at Karaikal ( Sathya Gas agency)..On my previous booking I had not paid delivery charge to delivery man as per the statement comes on pu...

Jul 06, 2020 by Thirugnanasundaram

Order not delivered (Royal Oak Furnitures) ^Closed

I've ordered a study table from royalOak more than a month ago. For first order payment status was not reflected and I placed second order , thinking that first order's amount will be refunded. After sometime the first order was also confirme...

Jul 06, 2020 by Thapaswi J

Damaged air cooler (Portable air cooler) ^Closed

I ordered an arctic air cooler that is totally damaged no response from customer care I need my refund...

Jul 05, 2020 by Vipul

TV warranty issue (Mi Tv ) ^Closed

I purchased MI TV from Flipkart and extended warranty services of * years was provided by Jeeves . Now, when it's time to claim warranty * follow ups , every time new executive comes ask for details with no resolution....

Jul 04, 2020 by Arvind Kumar Jain

Non delivery of floor lamp while shown delivered (Pepperfry.com) ^Closed

Hi I had placed an order for a Tripod floor Lamp from pepperfry on ** Apr ****( order no *********). Out of two items under this order one was delivered and duly communicated by pepperfry team and delivery boy but the second item is showing t...

Jul 04, 2020 by Abhishek Chaure

Explosion of Washing machine (Samsung automatic) ^Closed

This happened early morning around * A.M. while Operating the washing machine as usual. After few minutes black smoke and fire came from below around the area of its tub. Then all the room were filled with black smoke. I together with my kids ...

Jul 04, 2020 by Sunita Pandey

Service not given since two month (Hitachi air conditiner) ^Closed

Sir I have registered my complaint for three times but no any service has been given to me so I call the service man and about my complaint then he said to me I have no any complaint .. so I am tired of it... ...

Jul 04, 2020 by Pradhuman Kumar jain

Proper service not given (Hitachi air conditioner) ^Closed

Sir I have been registered my complaint * times but my complaint request has not been solved my complaint is regarding to service properly ... ...

Jul 03, 2020 by Pradhuman Kumar jain

Overcharged Rsfor RO Water Purifier Filter CTO Chlorine Taste Odour 10 Inch cartridge (Aqua Ultra ) ^Closed

Hi Consumer Forum Support Team, ‘Jai Hind’ & Greetings. I want to register a complaint below with you as I am overcharged (Rs ***/-) for RO (Water Purifier/ Filter) CTO (Chlorine, Taste & Ordour) ** Inch cartridge. Details as below. Bi...

Jul 03, 2020 by Sagar Sharma

360 Spin Floor Cleaning Easy Plastic Bucket Mop with 2 Microfiber Head not delivered (360 Spin Floor Cleaning Easy Plastic Bucket Mop with 2 Microfiber Head ) ^Closed

I ordered this item in April online and was told it will be delivered by June end and yet the items has not arrived. the customer care number also is not functioning. its a ***° Spin Floor Cleaning Easy Plastic Bucket Mop with * Microfiber Hea...

Jul 03, 2020 by prema

SERVICE DENAIL (LG appliances) ^Closed

WE PUCHASED WATER PURIFIER MODEL NO WW***EP, AS PER THE COMPANY INFORMATION,FOR EVERY THREE MONTHS THEY HAVE TO REPLACE FILTER CATRIDGE,BUT THEY DID NOT REPLACE IT SAYING THAT YOU ARE IN RED ZONE. WE ARE RESIDING IN MADHURA NAGAR WHICH IS ...

Jul 03, 2020 by N SURYA RAO

Sub standard dining set delivered (royaloak furniture Kukatpally Hyderabad) ^Closed

Have raised a caller ID ***** for the below mentioned issue to replace the entire Dining set due to issues as mentioned below. Have been following up with the store since reopening of the store after lock down was lifted. They have replac...

Jul 03, 2020 by Ayushman

Defective Ac recieved (HITACHI A.C) ^Closed

Hi, I want to highlight one of the major inconvenience that i am facing during these days. I purchased a Hitachi Air conditioner on **th june, **** from Vijay sales, Pitampura Branch. The installation guy came on Saturday to install it and w...

Jul 03, 2020 by Vikram Singh Bisht

Received a defective product (Havells trimmer ) ^Closed

Through order no RDF******** , I received a defective product (havells trimmer) on ** June****. I informed customer service team on ** June****, cshead.reliancedigital@ril.com on ** June**** and BM.bade@ril.com on ** June****, for replacement o...

Jul 02, 2020 by Rajendra Gupta

Trimmer Shaver not working (Reconnect ) ^Closed

I bought combo of reconnect trimmer/shaver kit and hair dryer. I got it on **th of june **** but trimmer is not working properly. It become very hot during charge of it's battery first time and I turned off it in ** min but later while I was us...

Jul 01, 2020 by Brij Mohan Pant