Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
![home appliances complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
Famous Home Appliances Companies of India
Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
Philips:
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
Whirlpool:
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
Samsung:
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
LG:
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
Haier:
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
Godrej:
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
Bajaj:
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
Most Common Issue Reported for Home Appliances Complaints
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
Faulty Appliances:
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
Refused Replacement:
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
No customer support:
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
Refund not received:
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
No service or replacement under warranty:
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Home Appliances Complaints?
Step 1: File a formal complaint with your home appliance company:
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
Step 2: Write to company:
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 3: Send Legal Notice:
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
It's Time For The Conclusion
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint at Voxya now!
Most Common Issue Reported for Home Appliances Complaints
Complaints
Fake extended warranty (Croma) Open
I am Lalit Patil who purchased a ** inch LG TV on ****/**** from one of CROMA outlet stores in Bavdhan, Pune ******. At the time of purchase we were told all the terms and conditions. Even insurance also, We decided to take an accidental dam...
Jun 07, 2024 by Lalit Patil
Air conditioner Service (Res-Q Appliances Private Limited) Open
I purchased a *.* TR Hitachi AC with a *-year service plan for my business, but the service team is now completely disregarding the plan despite my regular follow-ups and complaints. I have been calling them two or three times per day since **/...
Jun 07, 2024 by Vicky Singh Rawat
Lack of after sales service for the refrigerator (Whirlpool of India ) Open
** Mar ** complaint lodged CAL*********** on its non function. ** Mar checked and found out a PCB is to be replaced. With several reminders, Whirlpool on ** March replied that the PCB has been upgraded and improved version is incompatible wit...
Jun 06, 2024 by PARAMESWARAN MP
Faulty installation of split ac (Carrier Midea India Private Limited) Open
*) The installation was done faulty i was not able to use AC for few days in summer *) The engineer broken one patti while installation *) the engineer was not knowing full function of remote *) during reinstallation plastic pipe joint was ...
Jun 03, 2024 by Girikrishna maniar
Defective refrigerator service is always cancelled and never resolved (LG Electronics) Open
Dear LG Customer, If you agree for Cancellation of RNP************, reason : Others, Plz share Cancellation Code :**** with our Engineer. Since the time we bought the referigerator, we raised this issue and instead of fixing this, other sym...
Jun 02, 2024 by Sandeep Pahuja
Repeated Delays and Lack of Resolution for LG Refrigerator Complaint (LG Electronics) Open
I am writing to bring to your attention the ongoing and unresolved issue regarding my LG refrigerator, which has caused significant inconvenience and frustration. My complaint reference number is RNPxxxxxxxxxxxx. Here is a chronological summ...
May 31, 2024 by Kunwar Sahib Singh
Unacceptable Brand New Panasonic AC Faulty from Day One Replacement Needed Against Reliance Digital (Reliance Digital) Open
I am writing to file a complaint against Reliance Digital for a faulty Panasonic AC I purchased on May **th, ****, from their South Ex store in Delhi. This brand new AC has caused nothing but inconvenience and potential health risks since day ...
May 30, 2024 by Rahul Negi
Faulty Device (Haier Air conditioner ) Open
I purchased Haier AC from reliance digital store, its about *.* month there is very less cooling of AC. I complained multiple times in reliance digital customer service no one is providing solution. Service engineer visited *-* times and everyt...
May 29, 2024 by Ankur Bhatnagar
Hitachi split ac complaint (Hitachi AC 02 Tons) Open
Dear sir / madam, This is to bring your kind notice that we had bought Hitatchi AC in the year ****. It’s not even been * years and the AC has stopped cooling. Due to the lack of cooling, a complaint was filed after which the compressor w...
May 27, 2024 by Deepak
Received faulty defective profuct (daikin a c 1 5 tonn 3 star in BEA Show room thenur trichy) Open
We had purchased a Daikin air conditioner on **/**/**** from Flipkart Internet Private Limited. The product was delivered on **/**/**** and delivered product has been not working since the installation. We have repeated lodged service requests ...
May 23, 2024 by Abhishek Deora
No service after sales (Reliance Digital) Open
I bought a brand new TV from Reliance Digital on Bannerghatta Road, Bangalore and the TV was delivered on **-Apri-****. Withing few weeks only, the remote went faulty hence I raised a service request for repair on **-May-****. It has been ** d...
May 23, 2024 by Rahel Khurshid
Eureka Forbes Kordfree NXT rendered useless (Eureka Forbes Ltd) Open
I have been using the Eureka forbes Kordfree NXT vacuum cleaner for the past * year. On regular usage, the handle of the vacuum cleaner broke and is now rendered useless. I had raised * complaints with the customer care. All * requests were clo...
May 21, 2024 by Vijay M
Replacement of the Fridge (LG Electronics) Open
I hearby bring to your kind notice that we have purchased the LG refrigerator, Fridge Model number: GLS***SPZY SHNY STL * S (*** L) on **th of March **** at Infiniti Retail Limited Trading as Croma located in Tambaram Sanatorium, Chennai-*** **...
May 16, 2024 by vimalprasanth c s
Faulty product delivered and pathetic service (Relaince digital Reliance ResQ) Open
Faulty product delivered. No proper installation after paying extra amount. Product repair after usage of * week. Even after reaching customer care through Mobile, resq store, Social media, the only response I hear in * working days from n...
May 15, 2024 by sruthi
Eureka forbes (eureka forbes mop n vac) Open
eureka forbes mop n vac replaced on **-*-**** again several issue several times complain taken casually machine complete stop working service request no CM-******-******* ON ** FEB **** technician not visited and delay and again on other day ma...
May 14, 2024 by saritalohia
Air Conditioner Insulation (Flipkart) Open
Purchased on**-*-**** in flip cart through online. *st insulation did by flip cart insulation team on charging Rs.****/-. They didn't insulate correctly and due to error code CH **, they tried once again and didn't insulate correctly. They told...
May 10, 2024 by Phani gudipati
Faulty service led to RO filters and membrane damage (Kent Ro Water Purifier) Open
The Kent RO engineer visited on ** Apr **** for routine service. Soon, we realised the RO had started rejecting excess water from the outlet pipe. We again called the technician on * May ****. He claimed to fix it but when we observed for anoth...
May 09, 2024 by Sandeep Aggarwal
AC No delivery and Unresponsive (Panasonic India ) Open
AC booked on Apr ** and not delivered yet despite multiple followups over mail and customer contact number. Failed company claim of ** hrs free delivery and priority installation. Reached via twitter and all the given complaint addressal forums...
May 08, 2024 by Pankaj K
Refund and Replacement of my TV (Samsung) Open
Lack of response to product issue concerns since May *st despite repeated callbacks. No acknowledgment via Voice of Customer (VOC) platform. Misleading labelling of panel fault as a feature, dismissed as Moiré effect. Brochures don't men...
May 07, 2024 by Ansh Shah
Thomson led tv not working (Thomson TV from Flipkart) Open
I have purchased Thomson led tv **inches nov -**** tv not working so many times complaint to Thomson care and Flipkart no response and not resolve the issue tv with in warranty available but careless and negligence,no responsible nearly twenty ...
May 07, 2024 by Ravitheja Vidavaluru
Ro not working (KENT RO SYSTEM LTD) Closed
My ro water taste get bad on ** june and then I complain about it on ** june and during complain I mentioned that do not send the last engineer you send becouse he had a very bad behavior with my parents and not done by ro repaired. But * days ...
Jul 16, 2023 by umang agrawal
Falty product and poor customer service (Redmi Xiaomi) Closed
I have bought a redmi x** tv on ** April ****, after using week, tv started to lag and un responsive, I have called the customer care and after trying *rd time, tecnical engineer visited to us. And updated the tv software but within week tv sto...
Jun 18, 2023 by Satyadev mishra
Cancel amount 6983 rupee not credit (Filip Kart) Closed
refund **** rupee please filip kart company ...
Jun 09, 2023 by Imtiaz ahammed
Kent customer executive surjeet is a big cheater and fraud. We are from jaypee kosmos Sector *** noida. We made a service request to Kent and surjeet came and suggested us to have AMC of rs ****. He said that after having AMC, he will then c...
May 21, 2023 by Bajrang Bansal
Can t receive my order (Boat) Closed
boAt eardopes *** - Bluetooth earbuds×*...
May 14, 2023 by mudasir Ahmad hajam
Ac (Havells LLoyd ac) Closed
ac >*@ .G *H *G?( **M*?* (*@ &G **G *H ,? caunter *?*M*G*.G @ ,>$ *A %@ *G?( , ,>$ *G palat **G *H ...
Apr 20, 2023 by shubham gupta
Service issue (Daikin A C) Closed
I have raised a complaint with ticket No ******** on **/**/** for servicing of my AC as it is not cooling at hot environment and working only in cool climate outside. i even sent a mail on **/**/** to customer service email customerservice@daik...
Apr 16, 2023 by pavan kumar pepakayala
Regional Office response (Sony 43 inch tv) Closed
Since morning I have been calling customer service in Mumbai - *** ******** / ** / ** numbers received from regional office - *** *******. None of the above phones are responding. On calling back to Regional Office they say that we should ca...
Apr 13, 2023 by Chetan Kothare
The ticket closed twice without resolving the issue Defective part not replaced (Whirlpool India) Closed
I had purchased a Whirlpool Dishwasher on Jun *,**** directly from the Whirlpool E-store (Invoice#*********) Model: PowerClean Pro Dishwasher . The machine started showing an inlet water supply error in September **** . I had raised a complaint...
Mar 28, 2023 by Bobby John
Malfunctioning refrigerator (Whirlpool India) Closed
We bought a Whirlpool refrigerator on **th Nov **** and since then due to a compressor issue, Whirlpool is replacing the refrigerator for the fourth time now. In these *+ months, we have been able to use the equipment totally for only around *-...
Mar 24, 2023 by Balaji Chandrashekar
Kurlon mattress sagged within 1 month of purchase (Kurlon Mattress Private Limited) Closed
We have purchased Kurlon King Size mattress on June of **** from Decor Hansliom HSR Layout Sector ** Bangalore .Within * month of use,it started visibly sagging up to *cm. We have raised the complaint with Kurlon but they did not take any a...
Feb 27, 2023 by Swati bandana
Ifb is conning people by selling defective products (IFB) Closed
I Purchased IFB Washing Machine From Vijay Sales On **nd November, ****. After A While The Machine Started Making Weird Noises And It Came To A Halt In The Middle Of Washing The Clothes. Even After Providing The * Years Extended Warranty I Paid...
Feb 20, 2023 by Savita Gavhale
Fixed aqua filter which is obsolutely not required (Bosch Washing Machine ) Closed
I bought Bosch washing machine on *th January ****, the person. Who came for installation from your service sold local machine cover, stand and fixed aqua filter which is not required at all. I want to give warning to the techs not to repeat...
Feb 16, 2023 by Punitha Robin
Fraud bill (kent grand plus RO water purifier) Closed
I have purchased a water filer on **-**-****. After six months time, it had a few issues and they charged Rs.**** for fixing it. After * months when I approached the company to service the filter, a company representative came and informed me t...
Jan 10, 2023 by Mohan Soni
The company dont provide service engineer to install water purifier or return the product (EUREKA FORBES LIMITED) Closed
The company don't provide service engineer to install water purifier or return the product The company don't provide service engineer to install water purifier or return the product ...
Jan 09, 2023 by ashesh Nayak
Refund not credited (Eureka Forbes Ltd) Closed
On **th Oct **** I enquired for Aquaguard Classic Hot model,within no time Team Leader &Rajajinagar Blore branch manager came to my house sold the unit,which failed to work due to low water pressure.After several days of follow up,product taken...
Nov 19, 2022 by Aravind Shenoy P
Order to be not delivered (Flipcart) Closed
my order to be not delivered but Flipcart not any help... my order is *** Rs... I call Flipcart c care but not any support.. ...
Nov 11, 2022 by Guroo Prasad
I purchased samsung odyssey ark monitor on pre registration period and they offer me rupees product (Samsung) Closed
I purchased samsung odyssey ark gaming monitor on pre registration period at that time samsung offer me ***** rupees SSD for free but since last ** days after delivering product they postponed my offer and nobody is know about this offer and ev...
Nov 09, 2022 by Vikram
Payment not credit in account (Videocon D2h) Closed
Payment not credit in Videocon d*h account ...
Sep 20, 2022 by Vijay Kumar kandroo
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's