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Home Appliances Complaints

Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.

Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.

And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!

So to save yourself from all that trouble, we have come up with this article which will tell you:

What are home-appliances complaints?
What are some of the famous home-appliances companies in India?
Types of home-appliances complaints. (Most common issues reported)
How to resolve your home appliances complaints?

Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?

There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.

The complaint against home-appliances defects is termed as home-appliances complaints.

Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.

Famous Home Appliances Companies of India:

The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.

Philips: Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.

Whirlpool: Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.

Samsung: Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.

LG: LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.

Haier: Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.

Godrej: Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.

Bajaj: Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.

Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.

Most Common Issue Reported for Home Appliances Complaints:

The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.

Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.

Lets see the commonly reported home appliances complaints by consumers:

Faulty Appliances: This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.

Refused Replacement: Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.

No customer support: Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.

Refund not received: The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.

In some cases, a lot of people are even not receiving the cashback that was promised to them.

No service or replacement under warranty: What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.

As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Complaints:

Step 1: File a formal complaint with your home appliance company: The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.

The customer care number of some of these leading home appliance companies are :

whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100


Step 2: If raising a support ticket doesn't sound serious enough to you then you can send a written complaint to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.


Step 3: Send Legal Notice:
Consumers can send legal notices to Home Appliance Company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?

1: Firstly, get a legal notice drafted by a lawyer.

2: Check it properly and make sure it is signed by a lawyer.

3: Keep a copy of it for future purposes.

4: Send the legal notice to the Home Appliance Company by registered post.

5: Keep the slip or delivery report for evidence.


Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.

If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

1. Intimate the aggrieved party via legal notice.

2. Draft the consumer complaint

3. Attach all the relevant documents and proofs to support your complaint.

4. Select the appropriate court for filing the complaint.

5. Pay the prescribed court fee that is required to be paid along with the complaint.

6. Submit the case along with the affidavit & fees in the court.


It's Time For The Conclusion

Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!

Get your complaint sorted. File your Complaint on Voxya now!

Most Common Issue Reported for Home Appliances Complaints

No customer support
No installation service
Internet connectivity problem
Blocked paid channel
Faulty appliances
Refused replacement
No service under warranty

Complaints

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Items missing from Reliance digital (RELIANCE DIGITAL ) Open

Had ordered an AC from Reliance store * weeks back, the boxes got delivered after two days. When we opened the boxes the AC remote, warranty card and manual was missing. I immediately lodged the complaint and wrote my issues in the service s...

Jul 27, 2020 by Sushant Kaul

Gas Cylinder dilivery fraud (Indane Gas ) Open

My Area gas distributer Gogesh gas enterprises not dilivered my Gas Cylinder but i have received many times my cylinder is dilivered so many family is very frastate due to this reason jabki gas cylinder hume recive hua hi nahi hota kai baar on...

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Jul 16, 2020 by Rajib Lochan Patra

Package not delivered (Royaloak Furniture) Open

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Re Return Cancellation Change Request (Eureka Forbes Dr aquaguard) Open

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Jul 13, 2020 by Suraj Sukla

Refrigerator replacement (Whirlpool India) Open

We have raised a request for refrigerator replacement on **-**-****. But after one month there is still no update. We also submitted rs **** cheque to whirlpool field executive : sunil kumar maurya, partner name : s. K service We also tried ...

Jul 13, 2020 by Satish Kumar Yadav

Reconnect AC Not working (Reliance Digital Chrompet Chennai) Open

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Jul 12, 2020 by Murugan Balakrishnan

Money Deducted but order not placed (Pepperfry.com) Open

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Jul 12, 2020 by Aditya Archi

Amount Taken service not rendered (Maxpure Ro Service) Open

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Jul 10, 2020 by Sana Siddiqui

Kent is a fraud company and drinking kent water is going to cause severe health issue (Kent Ro Water Purifier) Open

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Jul 09, 2020 by Pooja Singh

Defficiency in Service (Great Eastern Trading Co ) Open

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Jul 09, 2020 by Alok Choudhury

Water purifier order pending (Aqua grand plus) Open

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Jul 08, 2020 by Jatinder Kaur

Poor Service in AMC from Godrej (Godrej Appliances) Open

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Jul 08, 2020 by Manish Tulsiani

No maintenance service provided by water purifier retailer (Livpure Private Limited) Open

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Jul 07, 2020 by Ankita Mitra

No response from Reliance Digital (Sharp 40 TV) Open

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Jul 07, 2020 by Vidyanand Singh

VRF AC not working after 2 years and company unable to repair (O General) Open

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Jul 07, 2020 by Ashutosh Prasad

Substandard Product Delivered (Mahadev Fan) Open

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Jul 06, 2020 by Maanu Issar

Tv baffer when connect on blutooth head phone (Mi pro tv) Open

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Jul 06, 2020 by rajeev singh

Defected product (Samsung) Open

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Jul 06, 2020 by NIDHI ARYA

SERVICE REPLACEMENT OF PRODUCT NOT PROVIDED (Koryo LED TV 43 inch) Open

Not providing service and telling us to pay for screen replacement. No damage was done by us and service engineer is telling that its not manufacturing defect and its done by us. We are sure that its manufacturing defect . the product is under ...

Jul 06, 2020 by SARATH S NAIR

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Owner is not giving proper answer and he is not coming for fitting the bathroom door at my home (Samarth Creations Private Limited bharuch) Closed

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Jul 28, 2020 by Dhaval

No delivery since 75 days (Royaloak Furniture) Closed

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Jul 13, 2020 by Lalit Bal

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Jul 10, 2020 by HARSHIT GUPTA

Jaquar not agree to replacement of defective wash basen mixture (Jaquar Bath Fittings) Closed

Jaguar not agree to replacement of defective wash basin mixture ...

Jul 09, 2020 by Manish Tiwari

Faulty Product (Whirpool ) Closed

Purchased product on **/**/**** ( approx ) Had an issue on next month ( within * month of purchase ) - No Cooling ... However, this issue comes approx twice a year. For a recent request on **th June **** - No follow up from the company. K...

Jul 09, 2020 by Parth Ujenia

Non Payment of Rent for roof top tower (Indus Towers Limited) Closed

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Jul 08, 2020 by Kartik Kalia

Voltas Air cooler (Voltas air cooler) Closed

I had purchase a air cooler of voltas but after a month it had some issue in functioning. I raised *-* times complain in voltas customer care but not got any proper resolution yet. ...

Jul 07, 2020 by Raj

Non servicing of water purifier (EUREKA FORBES LIMITED) Closed

Myself Saikumar mobile no ********** I have raised a service request for my aqua guard water puriier component no******** Request id is ********** supposed to be attended by **.*.** * more times given complaint ********** dt **.* *********...

Jul 07, 2020 by Saikumar

Split AC DC inverter board surge capacitor fail (HITACHI A.C) Closed

I had purchased Slit AC (Model RAVO **KVEA during ****. Now not working and found that Surge capacitor failed in DC inverter PCB( Outdoor unit model RACO **KVEA). Service person wants to replace this PCB by new one at the cost of Rs.**** instea...

Jul 07, 2020 by S Krishnaraajan

Ac is not working (Hitachi air conditiner) Closed

Ac is not working...

Jul 07, 2020 by Ranjana

LPG Bharat Gas Delivery issue (Bharat Gas) Closed

Sir, I have booked cylinder to IVRS mode on June **,****.My consumer ID :***** and my gas agency is located at Karaikal ( Sathya Gas agency)..On my previous booking I had not paid delivery charge to delivery man as per the statement comes on pu...

Jul 06, 2020 by Thirugnanasundaram

Order not delivered (Royal Oak Furnitures) Closed

I've ordered a study table from royalOak more than a month ago. For first order payment status was not reflected and I placed second order , thinking that first order's amount will be refunded. After sometime the first order was also confirme...

Jul 06, 2020 by Thapaswi J

Damaged air cooler (Portable air cooler) Closed

I ordered an arctic air cooler that is totally damaged no response from customer care I need my refund...

Jul 05, 2020 by Vipul

TV warranty issue (Mi Tv ) Closed

I purchased MI TV from Flipkart and extended warranty services of * years was provided by Jeeves . Now, when it's time to claim warranty * follow ups , every time new executive comes ask for details with no resolution....

Jul 04, 2020 by Arvind Kumar Jain

Non delivery of floor lamp while shown delivered (Pepperfry.com) Closed

Hi I had placed an order for a Tripod floor Lamp from pepperfry on ** Apr ****( order no *********). Out of two items under this order one was delivered and duly communicated by pepperfry team and delivery boy but the second item is showing t...

Jul 04, 2020 by Abhishek Chaure

Explosion of Washing machine (Samsung automatic) Closed

This happened early morning around * A.M. while Operating the washing machine as usual. After few minutes black smoke and fire came from below around the area of its tub. Then all the room were filled with black smoke. I together with my kids ...

Jul 04, 2020 by Sunita Pandey

Service not given since two month (Hitachi air conditiner) Closed

Sir I have registered my complaint for three times but no any service has been given to me so I call the service man and about my complaint then he said to me I have no any complaint .. so I am tired of it... ...

Jul 04, 2020 by Pradhuman Kumar jain

Proper service not given (Hitachi air conditioner) Closed

Sir I have been registered my complaint * times but my complaint request has not been solved my complaint is regarding to service properly ... ...

Jul 03, 2020 by Pradhuman Kumar jain

Overcharged Rsfor RO Water Purifier Filter CTO Chlorine Taste Odour 10 Inch cartridge (Aqua Ultra ) Closed

Hi Consumer Forum Support Team, ‘Jai Hind’ & Greetings. I want to register a complaint below with you as I am overcharged (Rs ***/-) for RO (Water Purifier/ Filter) CTO (Chlorine, Taste & Ordour) ** Inch cartridge. Details as below. Bi...

Jul 03, 2020 by Sagar Sharma

360 Spin Floor Cleaning Easy Plastic Bucket Mop with 2 Microfiber Head not delivered (360 Spin Floor Cleaning Easy Plastic Bucket Mop with 2 Microfiber Head ) Closed

I ordered this item in April online and was told it will be delivered by June end and yet the items has not arrived. the customer care number also is not functioning. its a ***° Spin Floor Cleaning Easy Plastic Bucket Mop with * Microfiber Hea...

Jul 03, 2020 by prema



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Complaint filed against: Labbaik Umrahs


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Complaint filed against: Byjus


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