Home Appliances Complaints
Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.
Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.
And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!
So to save yourself from all that trouble, we have come up with this article which will tell you:
What are home-appliances complaints?
What are some of the famous home-appliances companies in India?
Types of home-appliances complaints. (Most common issues reported)
How to resolve your home appliances complaints?
Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?
There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.
The complaint against home-appliances defects is termed as home-appliances complaints.
Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.
Famous Home Appliances Companies of India:
The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.
Philips: Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.
Whirlpool: Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.
Samsung: Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.
LG: LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.
Haier: Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.
Godrej: Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.
Bajaj: Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.
Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.
Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.
Most Common Issue Reported for Home Appliances Complaints:
The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.
Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.
Lets see the commonly reported home appliances complaints by consumers:
Faulty Appliances: This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.
Refused Replacement: Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.
No customer support: Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.
Refund not received: The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.
In some cases, a lot of people are even not receiving the cashback that was promised to them.
No service or replacement under warranty: What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.
As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.
How to Resolve Complaints:
Step 1: File a formal complaint with your home appliance company: The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.
The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
Step 2: If raising a support ticket doesn't sound serious enough to you then you can send a written complaint to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.
Step 3: Send Legal Notice:
Consumers can send legal notices to Home Appliance Company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?
1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.
Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.
If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.
It's Time For The Conclusion
Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!
In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.
We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint on Voxya now!
Most Common Issue Reported for Home Appliances Complaints
Complaints
Items missing from Reliance digital (RELIANCE DIGITAL ) Open
Had ordered an AC from Reliance store * weeks back, the boxes got delivered after two days. When we opened the boxes the AC remote, warranty card and manual was missing. I immediately lodged the complaint and wrote my issues in the service s...
Jul 27, 2020 by Sushant Kaul
Gas Cylinder dilivery fraud (Indane Gas ) Open
My Area gas distributer Gogesh gas enterprises not dilivered my Gas Cylinder but i have received many times my cylinder is dilivered so many family is very frastate due to this reason jabki gas cylinder hume recive hua hi nahi hota kai baar on...
Jul 22, 2020 by Hartesh Singh Gautam
Money deducted but cylinder not booked (Hpcl gas) Open
Money deducted vide Trans. No. UTR************. on **/**/****.But gas not booked ...
Jul 16, 2020 by Rajib Lochan Patra
Package not delivered (Royaloak Furniture) Open
Have purchased a study table online which is not being delivered...
Jul 14, 2020 by Rishabh Surana
Re Return Cancellation Change Request (Eureka Forbes Dr aquaguard) Open
Hi, Please find the below end of the mail which i purchase two different products from Eureka forbes details Actual happened Sales Executive guy from Eureka Forbes, His name is Naveen he made me fool and convinced me to purchase * Eurek...
Jul 13, 2020 by Suraj Sukla
Refrigerator replacement (Whirlpool India) Open
We have raised a request for refrigerator replacement on **-**-****. But after one month there is still no update. We also submitted rs **** cheque to whirlpool field executive : sunil kumar maurya, partner name : s. K service We also tried ...
Jul 13, 2020 by Satish Kumar Yadav
Reconnect AC Not working (Reliance Digital Chrompet Chennai) Open
Dear Sir, I have purchase the Reconnect Split AC on May **** and Its * year manufacturer warranty for full unit and * years for compressor. And also i have renewed the RESQ plan for additional * years . Last April **** End , the AC started ...
Jul 12, 2020 by Murugan Balakrishnan
Money Deducted but order not placed (Pepperfry.com) Open
I placed an order on pepperfry on **th July , it included * products amounting ***** rupees. The amount was deducted from my account and sent to pepperfry , but at the site they are showing , payment not received and subsequently order got can...
Jul 12, 2020 by Aditya Archi
Amount Taken service not rendered (Maxpure Ro Service) Open
Have taken Livepure RO AMC service. Lodged the RO stop working complaint but even after repeated reminders and calls neither they are sending technician nor refunding the money. Their manager also not picking the call. After taking AMC they hav...
Jul 10, 2020 by Sana Siddiqui
Kent is a fraud company and drinking kent water is going to cause severe health issue (Kent Ro Water Purifier) Open
We bought Kent RO in the moth of April ****.Its been one year and we have already spent more than **** on replacing different parts of machine.Every time we call kent for servicing they send some looter guy and they come and ask us to replace s...
Jul 09, 2020 by Pooja Singh
Defficiency in Service (Great Eastern Trading Co ) Open
I bought a samsung side by side fridge, with model number RS**R****SL (***litres) on October *st, ****. The fridge stopped working on its own on the **th of December and it remained shut down for about ** days and the only information provided ...
Jul 09, 2020 by Alok Choudhury
Water purifier order pending (Aqua grand plus) Open
I ordered water purifier with this portal on April ** worth rs ****/- . Have been chasing for delivery post lockdown but no response. Their customer care is in effective and doesn’t answer calls . Multiple follow up emails I have sent but res...
Jul 08, 2020 by Jatinder Kaur
Poor Service in AMC from Godrej (Godrej Appliances) Open
I've taken AMC for my AC from Godrej. From last one month my indoor unit of AMC started water leakage and I've complained it * times to Godrej. Every time they just send technician who does nothing just do service to AC and goes away. They don'...
Jul 08, 2020 by Manish Tulsiani
No maintenance service provided by water purifier retailer (Livpure Private Limited) Open
Hi All, I have been using the Livpure RO water purifier since the last two years. During purchase, we were assured of the best quality service at our location in North ** Parganas, Kolkata. Following the first * months of purchase, various i...
Jul 07, 2020 by Ankita Mitra
No response from Reliance Digital (Sharp 40 TV) Open
I purchased, SHARP **" this month and found issue with Picture Quality and Audio, hence requested to replace the same with other brand else return of this.. Technical team asking me to use Addfitional Woofer and change my Setup box that is cos...
Jul 07, 2020 by Vidyanand Singh
VRF AC not working after 2 years and company unable to repair (O General) Open
The VRF unit is lying Non-functional and since last * months , various authorized Service Company Enggs have visited to Repairs but aren't able to diagnose & Repair . Have written to Regional Offices of India and Singapore , but due attention i...
Jul 07, 2020 by Ashutosh Prasad
Substandard Product Delivered (Mahadev Fan) Open
I bought A Cooler From Mahadev Fan address Shop # * DDA Market Basai Dara Pur, New Delhi ****** Mob : ********** / ********** on ** April **** & this guy delivered me a substandard product. Fan Broke in a month, Fan Rim broke twice, lot of co...
Jul 06, 2020 by Maanu Issar
Tv baffer when connect on blutooth head phone (Mi pro tv) Open
Mi TV *x ***.*cm ** buffer when connect on blutooth head phone.without head phone it never buffer, what is this problemand how will be resolved....
Jul 06, 2020 by rajeev singh
Defected product (Samsung) Open
I bought a Samsung tv model no-**M**** LED set from an authorized dealer in May ****. After about * months it shows defected in LED screen. When i inform this to the service center they send engg. and my panel was changed but within few days pr...
Jul 06, 2020 by NIDHI ARYA
SERVICE REPLACEMENT OF PRODUCT NOT PROVIDED (Koryo LED TV 43 inch) Open
Not providing service and telling us to pay for screen replacement. No damage was done by us and service engineer is telling that its not manufacturing defect and its done by us. We are sure that its manufacturing defect . the product is under ...
Jul 06, 2020 by SARATH S NAIR
Owner is not giving proper answer and he is not coming for fitting the bathroom door at my home (Samarth Creations Private Limited bharuch) Closed
I have already paid full money of door and fittings but owner is not coming for door fitting and not even giving answer. So plz do needful ...
Jul 28, 2020 by Dhaval
No delivery since 75 days (Royaloak Furniture) Closed
i had ordered one computer chair on *st may **** and since then it has not been delivered. I have called and sent email to their customer service but no response. Order no: ROY*******...
Jul 13, 2020 by Lalit Bal
Purchase bed 6 6 double bed very bad quality bed (Royal furniture) Closed
I have ordered Bed *×* double bed with storage from Royal Furniture marhatal Jabalpur and the wrong and damaged bed was delivered the wood which is used in the bed is very poor quality from many place bed starting to break and then promised t...
Jul 10, 2020 by HARSHIT GUPTA
Jaquar not agree to replacement of defective wash basen mixture (Jaquar Bath Fittings) Closed
Jaguar not agree to replacement of defective wash basin mixture ...
Jul 09, 2020 by Manish Tiwari
Faulty Product (Whirpool ) Closed
Purchased product on **/**/**** ( approx ) Had an issue on next month ( within * month of purchase ) - No Cooling ... However, this issue comes approx twice a year. For a recent request on **th June **** - No follow up from the company. K...
Jul 09, 2020 by Parth Ujenia
Non Payment of Rent for roof top tower (Indus Towers Limited) Closed
Indus Towers limited has a roof top telecom tower at our residence. They are occupying our house roof till date but not paying us any rent since April ****. Multiple inquiries about rent have yielded no results instead company representatives b...
Jul 08, 2020 by Kartik Kalia
Voltas Air cooler (Voltas air cooler) Closed
I had purchase a air cooler of voltas but after a month it had some issue in functioning. I raised *-* times complain in voltas customer care but not got any proper resolution yet. ...
Jul 07, 2020 by Raj
Non servicing of water purifier (EUREKA FORBES LIMITED) Closed
Myself Saikumar mobile no ********** I have raised a service request for my aqua guard water puriier component no******** Request id is ********** supposed to be attended by **.*.** * more times given complaint ********** dt **.* *********...
Jul 07, 2020 by Saikumar
Split AC DC inverter board surge capacitor fail (HITACHI A.C) Closed
I had purchased Slit AC (Model RAVO **KVEA during ****. Now not working and found that Surge capacitor failed in DC inverter PCB( Outdoor unit model RACO **KVEA). Service person wants to replace this PCB by new one at the cost of Rs.**** instea...
Jul 07, 2020 by S Krishnaraajan
LPG Bharat Gas Delivery issue (Bharat Gas) Closed
Sir, I have booked cylinder to IVRS mode on June **,****.My consumer ID :***** and my gas agency is located at Karaikal ( Sathya Gas agency)..On my previous booking I had not paid delivery charge to delivery man as per the statement comes on pu...
Jul 06, 2020 by Thirugnanasundaram
Order not delivered (Royal Oak Furnitures) Closed
I've ordered a study table from royalOak more than a month ago. For first order payment status was not reflected and I placed second order , thinking that first order's amount will be refunded. After sometime the first order was also confirme...
Jul 06, 2020 by Thapaswi J
Damaged air cooler (Portable air cooler) Closed
I ordered an arctic air cooler that is totally damaged no response from customer care I need my refund...
Jul 05, 2020 by Vipul
TV warranty issue (Mi Tv ) Closed
I purchased MI TV from Flipkart and extended warranty services of * years was provided by Jeeves . Now, when it's time to claim warranty * follow ups , every time new executive comes ask for details with no resolution....
Jul 04, 2020 by Arvind Kumar Jain
Non delivery of floor lamp while shown delivered (Pepperfry.com) Closed
Hi I had placed an order for a Tripod floor Lamp from pepperfry on ** Apr ****( order no *********). Out of two items under this order one was delivered and duly communicated by pepperfry team and delivery boy but the second item is showing t...
Jul 04, 2020 by Abhishek Chaure
Explosion of Washing machine (Samsung automatic) Closed
This happened early morning around * A.M. while Operating the washing machine as usual. After few minutes black smoke and fire came from below around the area of its tub. Then all the room were filled with black smoke. I together with my kids ...
Jul 04, 2020 by Sunita Pandey
Service not given since two month (Hitachi air conditiner) Closed
Sir I have registered my complaint for three times but no any service has been given to me so I call the service man and about my complaint then he said to me I have no any complaint .. so I am tired of it... ...
Jul 04, 2020 by Pradhuman Kumar jain
Proper service not given (Hitachi air conditioner) Closed
Sir I have been registered my complaint * times but my complaint request has not been solved my complaint is regarding to service properly ... ...
Jul 03, 2020 by Pradhuman Kumar jain
Overcharged Rsfor RO Water Purifier Filter CTO Chlorine Taste Odour 10 Inch cartridge (Aqua Ultra ) Closed
Hi Consumer Forum Support Team, ‘Jai Hind’ & Greetings. I want to register a complaint below with you as I am overcharged (Rs ***/-) for RO (Water Purifier/ Filter) CTO (Chlorine, Taste & Ordour) ** Inch cartridge. Details as below. Bi...
Jul 03, 2020 by Sagar Sharma
360 Spin Floor Cleaning Easy Plastic Bucket Mop with 2 Microfiber Head not delivered (360 Spin Floor Cleaning Easy Plastic Bucket Mop with 2 Microfiber Head ) Closed
I ordered this item in April online and was told it will be delivered by June end and yet the items has not arrived. the customer care number also is not functioning. its a ***° Spin Floor Cleaning Easy Plastic Bucket Mop with * Microfiber Hea...
Jul 03, 2020 by prema
"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."
Samit Brahmachari
Complaint filed against: OYO Hotels