Home Appliances - Home Appliances Complaints

Home Appliances Complaints

Home appliances or domestic appliances are the electrical/mechanical machines which help in household functions. They have now become a major component of our life. Domestic appliances such as washing machine, fans, air conditioners, microwave ovens are used every day in our day to day life. There are two ways of purchasing a home appliance you can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flip kart, Amazon, Snapdeal, Shopclues etc. The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under guarantee, however, the real hassle begins when it dosen’t. Almost every company will not accept a product if it slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repairing at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2 weeks. The leading home appliance companies in India are Whirpool, Samsung, Haier, LG, Godrej etc. The customer care number of some of these leading home appliance companies are :

whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100

You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately. However, if you still feel that your case is being neglected then you file a case at your nearest consumer forum. It is hassle free and more importantly does not require the intervention of lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 20 monthly home appliances complaint.

Most Common Issue Reported for Home Appliances Complaints

No customer support

No installation service

Internet connectivity problem

Blocked paid channel

Faulty appliances

Refused replacement

No service under warranty

Money not refunded (Furniture hub) ^Open

I have placed order for safety door and wallpaper of total cost rs ***** to furniture hub (Faizaan) on ** oct ****, in which i have paid ***** as advance money (***** rs for wallpaper -work completed). balance ***** rs for safety door which is...

Nov 27, 2019 by Amit jain

Fraud Whirlpool Service team (Whirlpool) ^Open

My Fridge has a problem, and i call to Toll Free number, and i said, is it Whirlpool Service Center, they said Yes, and they took my address, mob number and person called me for address, and i had shared and after sometime, the person arrived a...

Nov 25, 2019 by Chaithanya Reddy Danda

Refund Ball Pool company washing machine front load (Whirlpool India) ^Open

...

Nov 20, 2019 by Kundan Kumar Mishra

TV not delivered even after 7 months (Ridaex.com) ^Open

I have ordered Ridaex Nuke ** Inch *K Android *.* Smart TV - Version * on **th April **** but it hasn't been delivered yet even after continuous follow-up. Now, they even stopped responding....

Nov 20, 2019 by Sasi Kiran Reddy

Product damaged but refund not provided (Pepperfry.com) ^Open

I bought amberville harleston *+*+* seater sofa for ***** odd rupees. Order id is *********. Received same on October **th. * seater sofa got damaged on arrival itself. I am yet to receive replacement for same. Meanwhile * seater sofa got dama...

Nov 20, 2019 by Praveen Kamineni

Tv part not yet replaced nor proper response received (Mi Tv ) ^Open

Hi I had purchased mi tv on **th July ****. On **th October ****, I had a complaint about mi **-inch tv sound crackling issue. The engineer visited, checked the tv and agreed with the speaker issue and registered for the replacement of the par...

Nov 19, 2019 by Jimeet Shah

Non Delivery (Pepperfry.com) ^Open

- We have just moved to Bangalore. On **th October ****, I ordered * beds for my children's room as their Diwali gift from Pepperfry.com and paid *,*** INR (Attached Invoice). - On *th Nov, pepperfry.com delivered side tables instead of bed...

Nov 15, 2019 by Rachael Verma

Kodak TV Bought 20 days ago and Its defective (Kodak Led Tv) ^Open

I Purchased a New Kodak LED Smart TV through Flipkart and it was working fine for the first ** days. After that it was not supporting out Cable DTH as AV was not connecting. After i gave a complaint their Technician visited and said that the Bo...

Nov 12, 2019 by Rishad

Product faulty Delivered (Panasonic Consumer India Private Limited) ^Open

Purchased PANASONIC UHD LED Model TH**FX***D in the month of Dec. ****. WIthin *-* months it started black spots on the display panel. Replaced display panel with the help of service center team with the confirmation that there was problem wi...

Oct 29, 2019 by Vikas Rajput

Elica chulha blast (Elica) ^Open

I bought one elica chulha and today with a use of continues * hour it blasted like a bomb...such a pathetic and poor quality products they are designing...

Oct 27, 2019 by Sandeep Pachauri

Manufacturing Defect (Pepperfry.com) ^Open

Hello, I made a purchase on Pepperfry.com for a corner sofa and a coffee table. When we received the products, the sofa had a manufacturing defect as the backrest between the two pieces do not join together. The coffee table had chipped, edges...

Oct 23, 2019 by Kanika Nigam

WARRENTY ISSUE (Micromax) ^Open

SIR, I WAS PURCHASED A MICROMAX ** INCH LED TV ON **/**/****, WHICH WAS * YEARS WARRENTY (*+* YEARS EXTENDED WARRENTY), I WAS REGISTERED FOR EXTENDED WARRENTY, BUT SOME WAS SHOWN ON THE LED PANEL, SO THAT I APPLY FOR REPLACEMENT THE TV SET,...

Oct 23, 2019 by PRAVAT ROY

TV Motherboard not repaired (Jeeves.co.in) ^Open

I purchased a Panasonic TV from Flipkart with * years extended Jeeves warranty. Recently, after an year of usage, the TV stopped switching ON. I raised a complaint with Jeeves on *nd Sep, **** and a engineer visited on *th Sep, ****. He told me...

Oct 20, 2019 by Anshul Nema

Machine parts not replaced within warranty (Koryo) ^Open

My aged parents stay alone in NOIDA. I purchased for them a KORYO *.* KG semi-automatic washing machine on **.**.****, to take care of their daily laundry requirements. The machine was working fine until **.**.**** when the machine stopped wor...

Oct 11, 2019 by Raja Debnath

False warranty on product (SF Sonic) ^Open

I have purchased dry cell battery and invertor from a local shop Chandra electronics in Darbhanga. The warranty provided on battery was * year but after * year and * month battery got damaged..So I have raised this issue to shopkeeper initially...

Oct 04, 2019 by Maneshwar Rai

Defective AC delivered (IFB) ^Open

We bought an AC of IFB company from smart sales ,Holigate, Tilak dwar, mathura. The AC has several problems it's swing was not working ,it's coil was damage or burnt, it's display was weak, and it does not cool properly and our complain can not...

Sep 14, 2019 by Khemchand saini

Refrigerator not serviced (Samsung) ^Open

Kochi: Samsung refrigerator bought in **** stopped cooling. So complain registered on **/**/** with Samsung customer care (Reference No: **********). I was informed a service person would contact same day. But had to repeatedly call customer ca...

Sep 11, 2019 by Gitanjali Natarajan

New Washing Machine Buyback not received (LG Electronics) ^Open

Currently I am Staying at Guwahati. On **th June, ****, I bought one LG washing Machine under exchange offer from Great Eastern Shop (dealer/supplier of LG), Rukminigaon, Guwahati. Once I visited the shop, I was informed about one exchange of...

Sep 09, 2019 by Madhab nath

Regarding request for warranty within warranty period (Mitashi Edutainment Private Limited) ^Open

Ref: Invoice No.- MP/****/SA/***** dated- **/**/**** of Great Eastern Retail Pvt Ltd. West Midnapore. Model – MiDE***v** HS Model No. – GR**************/SR No.- ************* Complaint No. – **************/ Dated: **/**/**** Extended ...

Sep 08, 2019 by Ashim Kumar Chai

Did not get any service for my product (TTK Prestige ) ^Open

I bought a TTK prestige LPG stove. The stove is producing low flame on the burner so I request a service two times on ttk prestige but I did not receive any service till now. I have my both complain number below....

Sep 07, 2019 by Shubhanshu Agarwal

Complaint for prestige ires food processor (TTK Prestige ) ^Closed

I have purchased the mixer grinder of prestige company in the month of may **** and the same was *st time damaged in the month of June Company representative took *-**working day for repair The same was again damaged after *-* working day ...

Aug 31, 2019 by Shalinder Bhatia

Not replacing my 2 month old complaint godrej ac (Godrej) ^Closed

Since * days my godrej ac is showing EL ** error and the ac is only * months old .Since * days different service men are coming and wasting my whole day. They are changing the indoor board and the next day changing the outdoor board and full bo...

Aug 31, 2019 by Diana

Wrong service and destroyed my RO (Maxpure Ro Service) ^Closed

They sent a person to change my RO filters but they came and i don't know what they did but since then my RO stoped working and when i tried to compalin about it to them they said that they will send somebody but nobody came and then they stopp...

Aug 25, 2019 by Nikunj jain

20 days faulty TV not resolved under warranty (Thomson led tv) ^Closed

I bought Thomson Led Tv in May **** , now display is not working and contact customer service on *th of August but still they are saying it will take *week to get replacement. Today i called then again and they said it will take *weeks now. ...

Aug 24, 2019 by Neeraj Chamoli

Refund not received (BOSCH Home Appliances) ^Closed

A few months ago my BOSCH refrigerator stopped working automatically. I filed a complaint at BOSCH service centre and I got a replacement of the refrigerator after so much of harassment of **-** days after repeated calling without any satisfact...

Aug 17, 2019 by Narinder Sharma

TV issue not resolved (Micromax) ^Closed

I purchased Micromax TV: Micromax **cm (**) HD Ready LED TV with Sr. No. *****B*******B with *-year standard warranty & * years extended warranty (without any terms & condition of Installation) on **-**-**** from Flipkart with Invoice number FA...

Jul 24, 2019 by Kamalkishor kakade

Product not working (Jaquar Bath Fittings) ^Closed

I have purchased Jaquar Esco western comod but it's not working. On **th May I complain to jaquar customer care and service centre. They are not responding. I have a big family but only one bathroom. I have more problem. Jaquar is a national br...

Jun 16, 2019 by B Raju

I got cheated (Max Serve Solutions Pvt Ltd) ^Closed

The service executive (from Max Serve Solutions PVT. LTD. Authorized service partner of Whirlpool, Srikrishna, No ****, East End Main Road,*th lock Jayanagar, Bangalore - ******, e-mail: care@maxserve.co.in) forcefully sold me two additional pr...

Jun 15, 2019 by Purushothama N

Package received defective (Navrang Audio Video Pvt Ltd) ^Closed

The piece which they sent to me is defective. It's not cooling properly. I contact them many times but their deaf ears don't listen to my problem. I call on Navrang their shop but they didn't solve my problem. I am totally offended by their beh...

Jun 02, 2019 by Sanjeeev verma

Service contract for AMC of Air Conditioner not met (Air Cool Services) ^Closed

There is a fraud racquet run by certain people called Mohammad, Irshad, Kalim Ansari where cash is collected towards AMC of Air conditioners. Some fake bills are issued, some so-called substandard service is rendered one time to enable collecti...

Jun 02, 2019 by Priya Kashyap

Not delivered product (Videocon D2h) ^Closed

I have asked the customer care people to replace the remote on May **th. They have taken a complaint but not responding even after * days....

Jun 01, 2019 by VENKATA SESHU

Damaged AC delivered (Samsung Ac) ^Closed

I had purchased a Samsung AC on dated **/**/**** from Shree Leela Electronics, Bilaspur, Chattisgarh. This AC has stopped working on dated **/**/****. I informed to Samsung service centre. They came but they are unable to repair it. Please repl...

Jun 01, 2019 by Ena Mukherjee

Faulty product/pathetic service (Panasonic ac ) ^Closed

Due to lack of time sharing the mail body which I have shared with Panasonic. No revert received yet. I recently purchased Panasonic AC on *th May'**. Just *-* days after installation water started to come out of the indoor unit. However, this ...

May 27, 2019 by Dhiraj Kumar

Repair service not provided (SAMSUNG WASHING MACHINE) ^Closed

It has been more than a week since a registered a request for repair of my product. Every day I call customer care and get the same reply that it will be repaired the following day. Neither the service provider tried to call me nor reach me. Al...

May 27, 2019 by SURAJ JOSHI

Defective ac received (Voltas Inverter AC) ^Closed

I purchased ac on ** Apr ** and from next day I observed water leakage. I reported this to call centre * times. The technician came * times and the problem still persists. Finally, a technician from voltas said it is a manufacturing defect and ...

May 24, 2019 by Deepak sharma

Led got defective (Samsung) ^Closed

...

May 23, 2019 by Phulpati

Worst and pathetic service from livpure (Livpure) ^Closed

Whomsoever it may concern: I have more than a *-year-old machine installed at home. Once after the warranty, I have taken the AMC by paying **** INR. Unfortunately, the parts of Livpure use in the AMC are the hopeless, defective and non-reliab...

May 23, 2019 by Pradeep Hosakoti

Airtel TV connection not working (Airtel TV ) ^Closed

*) May *th *:** am **** complaint no ********. *) May *th *:** am received SMS service engineer will contact. *) May *th ref ******** new complaint. *) service engineer will contact. *) May **th new complaint ref ********. *) May **th assi...

May 22, 2019 by ALICE ABRAHAM

AC service not done (Mitsubishi Electric) ^Closed

My AC which is only * year old stopped working suddenly. It's about * months we called customer care but still problem not resolved. I caused monetary loss and mental torture. ...

May 21, 2019 by Upma pandey

Wrong product delivered by Orient Electric (Orient Electric) ^Closed

I ordered * White Aero Slim fan from Orient Electric company website on **th April. The estimated delivery date was the **th of April. First, my delivery was delayed and received on **th April. Out of * fans, one of the fans sent was white marb...

May 21, 2019 by Nidhi Tulsi