Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Billing issue without using the services (BSNL) ^Open

My BSNL Broadband line was taken out on Jan ****. Even after the disconnection got billed for the month of Feb, March and April. So, i lodged a complaint on the BSNL website with complaint number *********** and even talked to the SDO of the Ko...

Jun 15, 2021 by Ritesh Kumar

Amount deducted (Airtel thanks app) ^Open

Dear team yesterday I made transaction from airtel app To book gas cylinder bill My payment of Rs. ***.**. to indane gas service through airtel thanks app. Txn ID ************ money debited from my bank account but not book my cylinder....

Jun 02, 2021 by Madhusudan singh

Billed when phone was dead from Feb 2020 till Apr 2020 (Bsnl Bharat Sanchar Nigam Limited) ^Open

My phone was dead from end Jan **** till April ****. I paid the bills after service resumed but there is no action on repeated complaints/letters provided in exchange office and visit to BSNL offices for rebate. I have registered grievance BSNL...

May 30, 2021 by Subbiah Kumaraswamy

Vodafone Frauds Best Fraud (Vodafone Ideavi ) ^Open

As usual vodafone is doing the task of cheating customers without any valid resolution. Just see the attachment to know how they have cleverly combined all my complaints under one mail. They have to read and understand what that complaint is ab...

May 29, 2021 by Suresh Kumar

Vodafone Fraud (Vodafone Ideavi ) ^Open

This is with reference to harassment by vodafone in the name of service or pack-related sms during sleeping hours of people. So many best complained. But arrogantly keep on saying service sms cann't be stopped from vodafone. If they can't stop,...

May 28, 2021 by Suresh Kumar

Mobile Internet not working for two weeks (Airtel ) ^Open

The mobile internet for pre-paid service is not working for the past two weeks starting **/**/**** till today, **/**/****. After repeated complaints to the customer service there is no resolution of the problem. This is causing major problem s...

May 28, 2021 by Suman Kumar Biswas

You Broadband installation (You Broadband) ^Open

I have purchased a ** Mbps plan on **th May **** from Mr. Siddharth Vala(Salesmen) of YOu Broadband after applying for broadband connection online. There is no response from their side about the installation process and they are not giving me a...

May 26, 2021 by Dhruv Nakrani

Calling problem (Jio) ^Open

Sir aab calling me bhi problem honi suru ho gaye hai.sir jio ko bhut baar complete ki.sir koye sunvaye nahi ki.sir maine inko bhut baat complete ki.sir jo bhi complete ki jio khud hi closed kar rahe hai.sir mujhe calling mute hoti hai or callin...

May 22, 2021 by Gagan kapoor

Network problem (Jio) ^Open

Sir mujhe jio ke network problem bhut aa rahi hai.mane bhut baar jio ke customer se network problem ke bare me bataya hai.mujhe har baar meri problem ko complete note karke mujhe ** gante me aapki problem teek ho jayegi bataya jata hai.sir mane...

May 20, 2021 by Gagan kapoor

Amount debited Recharge not done (Bsnl Bharat Sanchar Nigam Limited) ^Open

Ref. State Bank of India dt. **.**.****-TO TRANSFER INB PASFAR Technologies **********IGALBVDTD*. I have trying to recharge for mobile BSNL **********, the amount of Rs. ****/- debited but recharge is not done. Please credit the amount....

May 06, 2021 by PILLA VENKATESWARA RAO S/o NARAYANA RAO

My number is deactivated not allowing to port misguiding and tourchering (Vodafone And Idea) ^Open

December **th, **** I visited bomanahalli Vodafone stores and paid the outstanding bill and asked for disconnection postpaid plan and took new Sim, after ** hours sim didn't get activated because my old Sim postpaid plan was still active, it ...

Apr 30, 2021 by jayashree

Service not provided (JIO FIBRE) ^Open

I requested them to transfer my Jio Fibre connection from my old address to a new address on *st April as I need connection on *rd April as i am shifting to new house on *th April. They denied it & told due to unavoidable technical reasons they...

Apr 27, 2021 by Aditya Udaykumar

Not able to Use the Airtel Xstream Fiber Connection (Airtel ) ^Open

I have Raised the request for Xstream Fiber Connection(***********) on *th April ****. As per the discussion with the Airtel representative, he said, he will provide me with the connection by the *th of April that's why I was ready for Airtel c...

Apr 19, 2021 by Priya Rani

Incorrect Billing charges (Vodafone) ^Open

I am on international roaming and the company has charged me for several calls that I never received. I got my billing details from one of the Vodafone store and to my surprise there were quite a number of calls that was different from my phon...

Apr 19, 2021 by Sanket Bhargava

Mobile Recharge dated recharge not done (Vodafone) ^Open

Recharge of Rs. **/- (Re*/- discount offered) on **-**-**** at about *-** pm, PASFAR Tec. Ref IGAKYFVIM* from sbi net banking. Recharge not done till date....

Apr 14, 2021 by VIJAYKUMAR BALAN NAIR

REGISTERED APPELLATE COMPLAINT FOR INVESTIGATION MATTER OF NEW SITE IN DEVDI HADGAON WAITING FOR NEW (Reliance Jio Infocomm Ltd) ^Open

RESPECTED HIGHER AUTHORITIES OF RELIANCE JIO This is my Mobile Number ********** Lattitude and Longitude **.***** and **.***** Network Complaint Address Room ** Devdi Hadgaon Village , District Jalna Maharashtra ****** Network t...

Apr 11, 2021 by Suresh Tayde

BSNL NEW SITE DECLARED ON MY LAND WAITING FOR PAPER WORK FROM BSNL HIGHER AUTHORITIES PLEASE LOOK IN (Bharat Sanchar Nigam Limited) ^Open

Respected higher Authorities of BSNL (BHARAT SANCHAR NIGAM LIMITED) My Name is Shubhash Maske This is my BSNL Number ********** Lattitude and Longitude **.***** and **.***** Address Room *** BranmhaVadgaon Taluka Parthur Distri...

Apr 11, 2021 by Shubhash Maske

Data pack not activated after recharge successful (Airtel Internet Services) ^Open

Dear sir, Airtel recharge successful but not received data pack rs-*** on My Airtel Mob No- ********** plz resolved this issue quick as possible .thank you very much . Date : */*/**** Time- *.** pm Data Pack - Rs. *** [ transaction id ...

Apr 10, 2021 by Ramkrushna behera

REGISTERED JIO NETWORK COVERAGE COMPLAINT IN PALASKHED MALAKDEO VILLAGE INDOOR AND OUTDOOR NETWORK C (Reliance Jio Infocomm Ltd) ^Open

Respected Higher Authorities of JIO This is my Mobile Number ********** Lattitude and Longitude **.****** and **.****** Room ** ,palaskhed malakdeo, sinkatraja, Buldhana district Maharashtra ****** I had bring the Complaint regar...

Apr 10, 2021 by Gokul Bhutekar

BSNL JALNA DESK HIGHER AUTHORITIES IGNORING OUR COMPLAINT AND NOT PROVIDING RESOLUTION ON OUR COMPLA (Bharat Sanchar Nigam Limited) ^Open

RESPECTED BSNL HIGHER AUTHORITIES My Name is Trimbak Pradhan This is my BSNL Mobile Number ********** Lattitude and Longitude **.***** and **.***** Address Of Network Complaint Room ** Lawni Village , Taluka Mantha District Jaln...

Apr 10, 2021 by Trimbak Pradhan

Airtel Broadband Services (Airtel ) ^Closed

Airtel Broadband Services - Nagpur I've requested a new broadband connection of Airtel on **th of May, ****. It's been more than a week now, but the commitment made by the airtel representatives has not been fulfilled yet, as I've not got the ...

May 18, 2021 by Akshay Dhengre

subscription issues with Radhe movie (Zee 5) ^Closed

I have subscribed for premium package at Zee* for Rs.*** that includes Radhe movie and Zee* subscription. But I was not able to watch the movie afterwards but only the trailer and subscription history shows expired. I again paid Rs.*** thinking...

May 14, 2021 by Shivangi Bhatia

Internet Speed (Airtel Broadband ) ^Closed

I have an internet connection from Airtel for last * years. In Jan ****, i noticed that there is frequent disconnection and slow speed. On other hand i also noticed that my bill plan was changed without my notice or authorisation and bill dropp...

Apr 23, 2021 by Neeraj Mishra

Executive abuses (Idea vodaphone postpaid) ^Closed

My Sim was post paid. where i have kept limit of ***Rs. and still i've received ****Rs Bill. due to which i clearly denied to pay. i am getting repetitive calls from executives who abuses ...

Apr 09, 2021 by JAY

Slow internet speed (Jio Telecom) ^Closed

I purchased jio sim in earlier months of **** at that time the internet speed was satisfactory (around * mbps which is enough for me) but after some time around * months later, internet speed becomes worst , even i am not able to open google pa...

Apr 08, 2021 by Divyesh kamalia

Package not delivered (Zee5) ^Closed

I subscribed zee* yearly pack by Google pay...but after recharge zee * won't running... even zee* stop responding... please help me and active my plan or otherwise refund the amount ***....

Apr 05, 2021 by Peyali Sarkar

Internet connection issue (Vodafone And Idea) ^Closed

We are using Vodafone Idea internet connection for work from home. While electricity cut, mobile tower management is not starting their generator and its caused connection disruption. thanks, Surya ********** ...

Apr 01, 2021 by Surya Yadav

No Internet services provided and incoming outcoming were barred before the expiry of the pack (Airtel ) ^Closed

Hi Team , Today am reaching here for two issues (Mobile Number: **********) *. No Internet services provided for recharged amount *. Plan has been revoked before expiry date and barred the incoming outgoing calls. Recharge summary: On mar...

Apr 01, 2021 by Dinesh Kumaar

Excess Charges (Zee 5) ^Closed

I cancelled my Zee* subscription three months back but still amount is getting debited. *-* times i cancelled it but it was debited * times from my credit card.....

Mar 31, 2021 by Anurag Tiwari

Delay in Airtel Fiber broadband installation by much more than committed time (Airtel Xtream broadband) ^Closed

I booked fiber broadband connection on ** Mar **** at **:** by paying **** via Airtel's official link. I met Airtel sales person Banti Singh (**********) in Adarsh Nagar Subhash Park and he was advertising there for Airtel. So, I called him and...

Mar 27, 2021 by Mohit Mittal

Amount not credited in my Dishtv account (dishtv in) ^Closed

Sir, I have done Rs *** recharge for Customer id *********** (Ajay Sable) on **/*/**** on dishtv official website,Payment done via (Mobikwik wallet transaction id is MOB-******** and was successful)But amount has not credited in my Dishtv acc...

Mar 25, 2021 by Pramod patil

Refund and keeps hanging (Zee 5) ^Closed

My app used to hang a lotttt when I had availed the membership not able to see one video properly it really hangs aa lotttt if u want to download it would take half an hourrr for just to show that now it has started downloadingg...

Mar 25, 2021 by Khushi Sahu

I cancelled my Zee subscription two months back but still amount is getting debited times i cancelle (Zee 5) ^Closed

I cancelled my Zee* subscription two months back but still amount is getting debited. * times i cancelled it but it was debited * times from my CREDIT card......

Mar 25, 2021 by Gaurav Shukla

Incoming call not received (IDEA) ^Closed

I bought a number of idea in which I am unable to receive. Call....

Mar 23, 2021 by Naveen Kataria

Recharge successful benifit not received (Airtel ) ^Closed

I had done recharge from phone pay, amount has been debited from my bank amount. messafe has also been receivd from airtel for successful recharge but i have not received the benifit. i have tried calling in airtel for almost *-* times but no r...

Mar 23, 2021 by Ritu virodhiya

Airtel slow internet (Airtel ) ^Closed

Suffered from network fluctuating each min.at my home location. internet was like dancing toy like *g,*g,*g changing in every minute,not a constant network, though internet not able to be used any more.if emergency then went to top roof to ava...

Mar 19, 2021 by Amarjeet Singh

No response of my complaint I lost my money of 3 month recharge there is only misleading with me (Airtel ) ^Closed

I'm a blog writer, and I'm using airtel network, and the network speed or Internet speed becomes worst from bad, and i have complained many times, but in my every complain they told me that they will fix my problem. But today this is * month fr...

Mar 18, 2021 by Jitendra kumar

My phone number leaked to political parties when I registered for MLC elections on ceotelanagana web (Election commission of India) ^Closed

I registered for graduate MLC elections on ceo telangana website and after that I was getting messages, WhatsApp messages, call from political parties like TRS, BJP, other candidates. Being the election commission of India, how they have shared...

Mar 18, 2021 by Palakala Amarnath Reddy

Package not delivered (IDEA) ^Closed

I have done my recharge online today and transaction has also been done but package has not been delivered. I am facing a loss of ***INR-...

Mar 15, 2021 by Mamta Singh

Airtel network problem indoor outdoor Both problem fix airtel internet problem indoor outdoor Both p (Airtel ) ^Closed

Airtel network problem indoor outdoor Both problem fix airtel internet problem indoor outdoor Both problem fix...

Mar 15, 2021 by Biswajit Rana