Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

G0g k2 m0 8726603020g 80m g (Vi) ^Open

*M*@ .>( .G*> (,* ***********?$ A .*@(K *G ,& *H ?*K .H >*B **>(G K**A* .* >** *M%?$ >*M/>*/ .G /> *> .AG (,* &G(G *G .(> * &?/> /> **> *M%?$ *M.>*@ &M*>*> post paid sim *G(G G *? +K*M* ?/> >(G *> , ...

Sep 21, 2022 by ASHWANI Pandey

Overbilling for broadband connection kept in safe custody (Airtel ) ^Open

I travelled to the USA from **th March **** to *th Sep **** and made the request to Airtel Call Centre to keep my landline and broadband connection(*** ********) in safe custody for the said period. My telephone calls to the Airtel Customer ...

Sep 21, 2022 by Hari Ramanathan

Rudely and disrespectful behaviour on senior citizen (Jio communication) ^Open

I, a senior citizen aged ** years, have approached Jio store at Aranthangi- Tamil Nadu (******) to seek clarification on last recharge. The customer service person initially delayed in providing information and later when asked about not provid...

Sep 12, 2022 by Sankaranarayanan

Vodafone idea has cheated by making false promises (Vodafone Idea Limited) ^Open

Hi team, I have raised a request to port my number to other network later i got call from Vodafone idea saying that we will give free billing for * months and now they have cheated me and they have disconnected my network and account and also ...

Sep 09, 2022 by Damodar Reddy

Service not provide (Airtel Digital Tv) ^Open

My working days laps and money loss, Airtel DTH TV service not provide on time , DTH Service charge * days still not watching the TV but there charges cutting and Complaint is already status message get resolved, So please consider to my compl...

Aug 31, 2022 by Sudhir Kumar Singh

Refund of Reliance Fibre not processed (Jio Fiber Reliance Jio ) ^Open

I installed a Jio Fibre connection in my house in Whitefield, Bangalore. I paid for a year subscription but due to poor service, I had to cancel the connection on ** July, ****. The device was supposed to be picked up within ten days but even a...

Aug 25, 2022 by Arun Kumar Singh

Lpg Cylinder amount paid using Airtel App amount paid cylinder not booked (Airtel Thanks Application) ^Open

I used the airtel app to pay LPG cylinder bill on **st August ****, **.** am.The amount was debited from my account but was not booked cylinder.I called the airtel cc and got an answer that they have no such transaction id in their records and ...

Aug 25, 2022 by Javith Saleem

Bill plan changed without my consent (Airtel ) ^Open

I have been using postpaid airtel services for more than *-* years. I chose a family plan of Rs *** earlier which included * calling sim and one free data pack sim (**********). Airtel employee gave this free sim as it was a kind of free servic...

Aug 23, 2022 by Sangeeta

Airtel customer care executive harassment (Airtel ) ^Open

I recharged my Airtel number with an add-on of **GB on **th July. When I checked the data balance on **st of July, the data balance was * and when I contacted Airtel customer helpline they were so rude and impolite. The senior executive named ...

Jul 21, 2022 by Balaji

Services not provided after billing (Airtel ) ^Open

I have to connection from the Airtel last week on the website it was mentioned that there was unlimited calling facility through router in this plan but after the payment and installation of this Wi-Fi router at home they said currently callin...

Jun 27, 2022 by Srujan vanamala

Network issue (Vodafone And Idea VI) ^Open

I have been having this network problem since * month, no steps have been taken after the complaint, i've complained * times on the call centre level no actions have been taken i am still facing the same problem, again and again every day, the ...

Jun 24, 2022 by Rita naidu

Fraud (Airtel Broadband ) ^Open

I raised a ticket for shifting my Airtel broadband connection a month back ...they promised me that the shifting will be completed within ** hours...but it took * days... for which i said to the customer care over the call that i am not paying...

Jun 20, 2022 by SAGAR RAI

Airtel Unauthorised Roaming Charges (Airtel ) ^Open

I was charged for internet roaming charges, when in fact my phone which is importantly a dual sim Poco F* handset is set to the option - International Roaming as "Never". I wrote to Airtel to their complaint redressal email account ***@Airtel.c...

Jun 17, 2022 by Santhosh Abraham

Jio recharge (Jio communication Google Pay) ^Open

Hi. I had a Jio prepaid simcard with mobile number **********. This number was allocated to me in **** in Goa region. I stopped using it for a while due to very poor coverage at my Goa residence.Then I moved to Gurgaon. As i needed this number ...

Jun 14, 2022 by Brijesh Kumar Soni

Harassment (Airtel ) ^Open

Amount not refunded - repeated harassment for the last more than two years. From: nodalofficer del <nodalofficer.del@in.airtel.com> Date: Sunday, * December **** Subject: Broadband account number ********** To: Jas <cooljsmb@gmail.com> ...

Jun 10, 2022 by Jas Singh

Misbehavior by Vodafone Idea Vi store manager and deactivated my phone number (Vodafone Idea) ^Open

One of my Vi number was deactivated without intimation by email, sms and phone call since **/**/**** since then I have been trying to contact Vi customer care and they are not at all helping me in case and my number is registered under Mumbai C...

May 24, 2022 by Kushal Narayan Patel

Not able to use internet (Airtel ) ^Open

i am user of Airtel xtreme fiber , last month **th April **** raised an issue of not able to use internet services. till date that issue not resolved and more over incidents have been closed without my acknowledgement. when ever i reached out t...

May 21, 2022 by Rahamatulla sheik

10 days of service charged without providing any services (Jio Fiber) ^Open

I have subscribed for Jio fiber on **th April but the same day it stopped working. I raised several complaints but jio people were closing these complaints without resolving. It happened for almost ** days. When I tried calling them, they were ...

May 10, 2022 by Nirbhay Chand Tiwary

Service Barred (Vodafone Idea Limited) ^Open

I applied for Post-paid to Prepaid on **th Apr (paid outstanding + Sim charge+ recharge Amount =*** )****,said it will activated in **hrs , on **th nearly *AM loss of postpaid n/w , as direction via SMS have inserted my new SIM to Device on **...

Apr 20, 2022 by Om prakash Yadav

BGMI LAG AFTER THEIR SOFTWARE UPDATE (Realme telecommunication) ^Open

Hello Sir, Realme launched Realme X*... Specially for Gaming purpose...but since android ** Update arrived...only and only Lag is there in gaming...like BGMI and call of Duty....they have introduced very powerful snapdragon ***+ processor...but...

Apr 13, 2022 by Harshal Modi

Complaint not resolved (VodafoneIdea) ^Closed

My number is **********. I have registered a complaint for Network issue. The network team has visited and checked that there is a coverage issue. And timeline of that complaint was **th Aug. However nothing was resolved. And complaint is also...

Aug 18, 2022 by arijit senapati

Sold me a defective exchange phone (Kanak tv center ) ^Closed

I purchased Samsung M** phone from Kanak TV Center last week at Rs. ****.** Cash, it was exchanges devices by other customer, I have checked the phone which was working fine at that time but when I take the phone at home and download few applic...

Aug 18, 2022 by Lakshman Singh

Refund not credited (Bharti Airtel) ^Closed

I had applied for Airtel Black **** plan through Airtel local provider on *st August, for which I was charged Rs.**** as installation charges. However, later I was informed that due to some feasibility constraint in my locality, my connection c...

Aug 11, 2022 by Nimesh Jaiswal

Refund not credited (Bharti Airtel) ^Closed

I had applied for Airtel Black **** plan through Airtel local provider on August *, for which I was charged **** installation charges. However later I was informed that due to some feasibility constraint in my locality, my connection couldn't b...

Aug 11, 2022 by Nimesh Jaiswal

K2 gg 57 (#G6 0>5$) ^Closed

#G* *>*$ A*> *>*> ?*@ .K,>* @ &A>( +*M**># I.M*M*GM* *A* .G *H ?*(G * .*@(G *G .G*> .K,>* &G(> *H K ? * * *$G * .*@(G ,@$ /G * .H &A>( G ** M* > A> *B d ?**G .H .>(*? *B* *G ,*A$ **G*>( *B * $...

Aug 02, 2022 by Ramesh Rawat

Fasttag (Airtel Payments Bank) ^Closed

in **** I purchased Airtel Fasttag and open Airtel Payments Bank Account for full-time kyc but in my account closed in which amount ****rs balance in Fasttag account And my Airtel wallet Account Money I don't know how much,but both accounts dea...

Jul 16, 2022 by navjot singh

1600 (Jbl earphones) ^Closed

mere jbl earphon garanty time se phle khrab ho gye h Shop kipper vapis lane se mna kr rha h ...

Jul 02, 2022 by manish saini

Vi False Charges and Fake Commitment (Vi India) ^Closed

Last **nd Jun ****, When I Wake Up I Show A Message That Saying You Have Charged Rs. ** For Some VAS Services. When I Talk To Customer Care They Check And Says That No VAS Activated In Your Number, So I Read Message And Then After They Said ...

Jun 30, 2022 by Mehul Parkhiya

Not know (Not know) ^Closed

shri ganganagar keshrisinghpur line !G K ** kise K (AM*>( * (> chatavni na kuch or >(** mara h yaha kal (M*>( hoga ...

Mar 30, 2022 by bishnoi

Refund not credited (Airtel Broadband ) ^Closed

I applied new connection for airtel on *rd March **** they didn't fox the network in time i asked for refund... They initiated refund but... I didn't yet received thr refund.. Its almost one month ...

Mar 27, 2022 by Ravikumar Gurram

Send Money but not getting recharged (Google Pay) ^Closed

I made the payment. money was deducted from my account. but not getting charged. i want refund....

Nov 26, 2021 by Shishu Kumar

Filthy Airtel Broadband Router (Airtel ) ^Closed

I ordered airtel xstream fiber on **th october and the connection was installed and activated on **th october and after one hour of installation the router stopped working and when I called the installation guy he checked and told me that the w...

Oct 22, 2021 by Pramod

Airtel Xtream Fiber Sales fraud (Airtel ) ^Closed

Hi I applied for Airtel Xtream fiber for my Home in Sec ** Chandigarh on ** Aug ****. The sales guy visited and did my KYC and i paid Rs**** through airtel portal. I got text from airtel saying installation will happen soon. Its been almost...

Aug 23, 2021 by Anup Chhabra

Airtel broadband not working since 6 days and no one came to fix it yet (Airtel ) ^Closed

Airtel broadband stopped working on *th July **** and many complaints and mails no one has come yet to resolve it. Last month also broadband not working for ** days. I am facing lot of difficulties in attending my office calls . I've exhausted ...

Jul 09, 2021 by Suyash Mishra

Airtel Broadband Services (Airtel ) ^Closed

Airtel Broadband Services - Nagpur I've requested a new broadband connection of Airtel on **th of May, ****. It's been more than a week now, but the commitment made by the airtel representatives has not been fulfilled yet, as I've not got the ...

May 18, 2021 by Akshay Dhengre

subscription issues with Radhe movie (Zee 5) ^Closed

I have subscribed for premium package at Zee* for Rs.*** that includes Radhe movie and Zee* subscription. But I was not able to watch the movie afterwards but only the trailer and subscription history shows expired. I again paid Rs.*** thinking...

May 14, 2021 by Shivangi Bhatia

Internet Speed (Airtel Broadband ) ^Closed

I have an internet connection from Airtel for last * years. In Jan ****, i noticed that there is frequent disconnection and slow speed. On other hand i also noticed that my bill plan was changed without my notice or authorisation and bill dropp...

Apr 23, 2021 by Neeraj Mishra

Executive abuses (Idea vodaphone postpaid) ^Closed

My Sim was post paid. where i have kept limit of ***Rs. and still i've received ****Rs Bill. due to which i clearly denied to pay. i am getting repetitive calls from executives who abuses ...

Apr 09, 2021 by JAY

Slow internet speed (Jio Telecom) ^Closed

I purchased jio sim in earlier months of **** at that time the internet speed was satisfactory (around * mbps which is enough for me) but after some time around * months later, internet speed becomes worst , even i am not able to open google pa...

Apr 08, 2021 by Divyesh kamalia

Package not delivered (Zee5) ^Closed

I subscribed zee* yearly pack by Google pay...but after recharge zee * won't running... even zee* stop responding... please help me and active my plan or otherwise refund the amount ***....

Apr 05, 2021 by Peyali Sarkar