Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Paid Money for Airtel XFibre and No installation yet (Airtel Xtream broadband) ^Open

I have paid Airtel Broadband Connection Amount **** for a broadband connection. At the time of payment, their "Agent" said that he'll get the connection within two days. It has been ** days and nobody has contacted me for the connection. I ha...

Oct 19, 2020 by Lovekesh

Non delivery of goods and non refund by Reliance JioMart (Reliance jio) ^Open

I had ordered groceries online from https://www.jiomart.com/ on August *, **** amounting to Rs. ****.**. The order could not be delivered by Reliance Jio and it was acknowledged by their customer care officer that the entire amount will be refu...

Oct 19, 2020 by ANJAN SENGUPTA

South channels are not working Asking to buy a new connection as they stopped supporting IDTVs (Dish TV) ^Open

My south channels are not working properly.Most of the times it is getting with error 'no signal'. I have contacted the customer care they said DishTV suddenly stopped supporting IDTV's, they are not providing south channels.They are asking to...

Oct 17, 2020 by Rajeev Gangadi

XStream box refund is not provided (Airtel Digital Tv) ^Open

This is Anand, I recently bought an Airtel Xstream box. Before buying I checked with the sales team as well as the customer service team regarding any restriction to watch OTT content without recharging the DTH. The information I got from both ...

Oct 15, 2020 by Anand Kumar S

LRN not transferred even after porting (IDEA) ^Open

Have ported my no ********** to airtel from idea in Dec **** but even clearing all dues my LRN is not transferred as per the airtel official due to which I am able do only outgoing calls and can't receive incoming till date. Have faced lot of p...

Oct 12, 2020 by Kiran Mehndiratta

Fabricated Charges and Number Disconnection (Airtel ) ^Open

I'm requesting that my sim card be returned. That is all. I have pleaded and begged and nothing's happened. Below is the detailed account of everything that's happened over the past ** months: *) January **** - I enabled roaming for one week...

Oct 07, 2020 by Noha Khan

Airtel Broadband service and refund not provided (Airtel ) ^Open

Made payment for Airtel Broadband connection. Did not get the service nor the refund....

Oct 06, 2020 by Sreeraj Krishnan

Fibre Connection not getting Installed (Airtel ) ^Open

I ordered airtel fibre connection on **th september **** and the person has taken ****₹ via online portal of airtel. He promised me sooner installation of the process but till date installation of airtel fibre has not been done, neither i rec...

Oct 05, 2020 by Gurleen Singh Chhabra

Harassment (Airtel Postpaid) ^Open

Airtel postpaid renew my amazon prime automatically and charge a bill of **** Rs when my plan is of rupees *** and then they talk ridiculously with me and my mom and harras me a lot...

Oct 03, 2020 by Roshni Kiran Bhai Darji

Signal problem (Fastway cable shimla) ^Open

I have fastway connection iam complaining from last * months sometime works cable sometime not but nobody solve the problem from fastway they are harrassing me from * months their lineman never comes to solve the problem he always telling a lie...

Oct 03, 2020 by Raman sharma

False committment for WiFi installation (Airtel ) ^Open

I applied for new WiFi connection in morning on **.**.**** through online then Mr. Vipin Dwivedi (representative of Airtel) called me for completing formalities and installation charges, before that I ask him to come only if installation is po...

Oct 02, 2020 by Drohit Shivhare

Airtel broadband disconnection (Airtel ) ^Open

I had an airtel broadband line ************_tn/landline *********** under Saravana kumar P which i disconnected as i had to change my jobs and change houses.I gave them an application over email on **/**/**** for which i received a mail stating...

Oct 01, 2020 by saravana kumar P

Fraud (Vodafone Idea) ^Open

Vodafone has been charging me extra without proper explanation & justification after being continuously asked they keep giving excuses like, within ** hrs you will get a call or detailed Email or the issue will be sorted etc. They do not solve ...

Sep 28, 2020 by Yagnashankar Nagarajan

Tikona infinet limited not cancelling my subscription (Tikona infinet limited) ^Open

I have emailed more than four times for cancellation of my service to tikona infinet limited due to their very poor internet connection and customer service.I have also requested about cancellation to tikona customer care officer.despite these ...

Sep 28, 2020 by Sumit kumar

Recharge not reflecting (Airtel mobile recharge ) ^Open

I have recharged mobile ********** of Rs *** on **/**/**** and I have received the confirmation from airtel team with transaction Id but recharge is still not reflecting. ...

Sep 25, 2020 by Varun Ram

Amount Debited (Vodaidea) ^Open

I got message on dated **/**/**** at *:** pm That " Thank you for downloading video from PlutoMobile. You have been charged Rs. **. Your balance is Rs. **.**. However I did not download any video & no pack active....

Sep 25, 2020 by Sarfaraz Khan

BSNLLAND LINE NOT WORKING BSNL HAS TAKEN RS 7200 FROMSECURITY DEPOSIT AND RENTAL ARE NOT REFUNDED IN (BSNL) ^Open

BSNL HAS NOT REFUNDED RENTAL CHARGES COLLECTED FROM**.**.** TO**.**.** RS**** AND SECURITY DEPOSIT AS LANDLINE IS NOT WORKING SINCE INSPITE OF REPEATED COMPLAINTSCONSUMER ID**********...

Sep 22, 2020 by PARTHA CHAKRAVARTY

Network issue (Airtel ) ^Open

Without proper network , i am paying by mobile bill for more than * months...

Sep 22, 2020 by NIRMAL

Airtel Money deducted but recharge not initiated (Airtel mobile recharge ) ^Open

I did a recharge of *** (data pack) from airtel app. Money was deducted but recharge was not initiated....

Sep 21, 2020 by Ankit Joshi

No Network From 3 Years (Jio) ^Open

No Network Since * years i m Complaining Everyday but no response n i also made a complain on consumer court portal ...

Sep 18, 2020 by Darshan Gopal Sharma

Service not provided and refund not processed (You Broadband) ^Closed

I have requested for a new broadband connection and paid for the connection online as the you broadband customer executive promised me that the installation will happen in * days. After the payment, I was told that the service executive isn't a...

Oct 08, 2020 by Madugula Srinivas Santosh Kumar

Wastage of 1 month of time and still counting (Airtel ) ^Closed

I wanted to get a ESIM for my new phone. I went to airtel service center, Indiranagar, Bangalore. I was told that I need to register my email with my mobile number before they could proceed. I did what they asked but no action has happened. I w...

Oct 01, 2020 by Avinash Kumar

REFUND NOT ISSUED (Phone Pe Indias Payment App) ^Closed

REFUND NOT ISSUED...

Oct 01, 2020 by ABHISHEK GIRI

Without infermation ded my airtel sim (ind airtel) ^Closed

with out any infarmation dis canition my airtal mobial connation on ** ** **** around *:** pm...

Oct 01, 2020 by pappu narender reddy

Money deducted two times from my bank account (Airtel DTH) ^Closed

I have recharged airtel dth two times, but stil its not recharged and the money has deducted my my icici bank account....

Oct 01, 2020 by krishan pal

No internet service (Jio) ^Closed

I have complained to jio customer care so many about the issue I am facing. They keep on telling that it's a temporary issue and will be solved in * to * hours. But this never happens because it's not a temporary but permanent issue. I can't ...

Oct 01, 2020 by Syed Farhan Haider

Money deducted (BSNL) ^Closed

I made a top-up recharge of **ruppees through my dedit card money is deducted but recharge is not done please refund my money....

Sep 23, 2020 by Suraj Yadav

Vodafone redx fraud (Vodafone Idea now VI) ^Closed

I have bought the redx postpaid plan of vi for their priority network. But they are not giving any priority network. Above this, they have a bond of *k for leaving contract before * months. I can't pay for this fraud priority network services...

Sep 22, 2020 by Sanket

DEN Cable (Den Cable Operator ) ^Closed

No service providing, cable not coming from one month. No update...

Sep 22, 2020 by Paramjeet Kaur

Amount deducted and payment remain due in electric bill (Airtel thanks app) ^Closed

I paid my apdcl electric bill rs*** through airtel thanks app and amount got deducted but payment showing still due on **/**/****.My txn id is ***********.My apdcl consumer no.-***********.Please help me to refund my money. From Partha protim...

Sep 22, 2020 by Partha protim das

Recharge not done (IDEA) ^Closed

** sep ****. I recharged my Idea phone no. with *** but it didn't get credited in my sim. And there customer care is not picking up the phone ...

Sep 22, 2020 by LAKSHAY

Money deducted from balance (Vodafone Idea) ^Closed

I received a sms that I downloaded a game carban_game from carbun* and ** rupees has been deducted from by balance. Where as ihave not done any such thing. I want my rupees back....

Sep 22, 2020 by Lincoln Pattanaik

Deducting 70 rupees and late serviceability (Videocon D2h Services ) ^Closed

Sir my name is Piyush and my registered phone number is **********.My problem is that i called d*h office regarding changing of setup box and a customer care executive had filed my complaint and assured me that within ** hour an engineer would ...

Sep 22, 2020 by PIYUSH KUMAR SHARMA

Jio low internet speed (Reliance jio) ^Closed

The Internet connectivity in my area is very low. No response from customer care. Complaining from june. They say the same lines " we are trying our best don't worry". Please help.!!! ...

Sep 22, 2020 by Vishal arora

New connection not installed (Videocon dth Ltd ) ^Closed

I had purchased a new Videocon connection online. Paid **** received customer id. But no one visited to install the new connection. All I was told was they haven't received my details yet, some said technician will visit, some asked to provide ...

Sep 21, 2020 by Afshan Vasta

Electricity bill payment failure (Airtel ) ^Closed

On **th Sept '**, I have initiated my electricity bill payment through Airtel Thank App. I have made the payment through my debit card. The transaction was initiated but it eventually failed. The amount was deducted from my account and it is ye...

Sep 20, 2020 by Shibendra Kumar Roy

Regarding my Postpaid Plan of mobile (Idea Vodafone) ^Closed

I got postpaid number from idea in **** which included unlimited calls and *** GB data per month in just around *** INR. Now without any further notice or without any information my bill amount is raised to around ***+ INR with only ** GB per m...

Sep 20, 2020 by Harpreet Kaur Randhawa

Transaction done to wrong operator (Jio) ^Closed

when i was doing recharge to my jio number , i accidently selected idea oerators and i recieved message of transaction but but my jio no. is not recharged yet...

Sep 20, 2020 by Robin Boparai

Airtel Broadband Bad response (Airtel ) ^Closed

Hi, I shifted my home and raised shift connection request number ********* for airtel broadband to new home address on **.sep.**** but still now today **-**-**** network connection not given to new home location (no.* Thirumurugan street, Bala...

Sep 16, 2020 by Balaji Singh Lal

Amount deduction without any approval (Vodafone) ^Closed

Guys- What the hell is going on with Vodafone. Two days back I raised complaint for secondary balance disappearing. Yesterday they deducted amount from my main balance without my approval and intimation for some pack. Also I received SMS ...

Sep 01, 2020 by mohd