Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.
Financial and mental hardship (Airtel ) Open
*. I had taken an international roaming pack for Rs **** for a duration of ** days for Europe for my Airtel Postpaid mobile connection from ** May to ** June ****. I got it activated at Airtel Store in Bakshi Nagar, Jammu. I paid Rs **** to ens...
Aug 08, 2019 by Ritunjay Bahuguna
Network issue for calling simultaneously 4G internet speed too (Airtel ) Open
I had to get recharged with ***+**=*** INR to receive fast internet *G speed but yet not speed improved whereas I have added on the pack is also recharged even Still doesn't affect, even I have complained in *** customer care service. He was be...
Aug 08, 2019 by ShivkantNamdev
Internet is not working (Airtel services) Open
From the last * years, I was using Vodafone. * months back I shifted to Bangalore. After seeing the worst network, airtel service providers suggested to switch in airtel from Vodafone. I ported my number into airtel. Now the service is too wors...
Aug 07, 2019 by Shikha Srivastava
Unable to provide a international roaming plan (Vodafone Idea) Open
As discussed over the phone please find attached the details for what is requested. Vodafone is unable to provide the same and I have raised complaints about the same. International roaming at INR ***/day in ** countries, where is the plan an...
Aug 07, 2019 by Abhishek Soni
Not able to use data on add on number (Airtel Bharti ) Open
Since the last * days, I am not able to access internet data on my addon number which is included in my plan. I have visited the company’s stores for more than *-* times but there is no solution for the same. Some of the store managers are so...
Aug 06, 2019 by Mihir Sheth
Call drop down problem (Vodafone India) Open
I am using Vodafone connection for the last * years. But for the last one and a half month, I have been facing call dropping problem many times. Because of call dropping problem, I lodged my complaint against Vodafone to national consumer helpl...
Aug 05, 2019 by Raman kumar
Not given promised services (Vodafone Idea) Open
I have purchased a plan from Vodafone idea of ₹*** on July * ****. At the time of purchase, they promised me to give *.* GB data and unlimited calls to all networks. The data problem starts the next day. I called their customer care number of...
Aug 01, 2019 by Abhijesh
Airtel postpaid bill dispute (Airtel ) Open
I have Airtel Mobile postpaid plan of ***. In the month of July ** went on an international trip to the USA. After coming back to my surprise my bill for the month of July came as *****+ Rs. My bill shows I have sent ** SMS to a particular numb...
Aug 01, 2019 by Sumeet Agarwal
Issue of over billing (Vodafone) Open
I was on an international roaming pack with * GB inbuilt data for * days and Rs */Mb after the inbuilt limit is exhausted. I fixed my mobile device data limit for making data to stop after *.* Gb data. I never ever reached * GB data, but Vodafo...
Jul 30, 2019 by Ankur Kohli
Connection disconnected without information (Airtel ) Open
My number being disconnected on **/**/** without information to me. The number being disconnected twice in the month of July'** (on **/**/** & **/**/**) all payment is done on time. I am really unhappy that even franchise is unable to help on a...
Jul 30, 2019 by Gaurav kumar
Amount not refunded (Airtel ) Open
One of my sim was ported from Airtel to Jio on ** July ****. I did a recharge of *** by paytm. Paytm also deduct the company when we register the mobile number. But when I register mobile number they search airtel and the recharge was on a proc...
Jul 28, 2019 by Shivani Bare
Internet has completely stopped working (Airtel ) Open
I had changed my prepaid number to postpaid number on ** Jul **. After the number was converted to a postpaid number (Airtel Family Plan) I added the numbers of my family including my parents. Since that day the internet has completely stoppe...
Jul 20, 2019 by Amit Mehta
Mobile/Telecom company fraud (Jio) Open
On *nd July ****, I have activated the one-month prepaid plan with Rs. *** on my Jio mobile no. Accordingly, I have to get the unlimited call and *.* GB internet per day, currently for calling there is no problem but I do not have internet acce...
Jul 18, 2019 by Narayan D Pachpute
Regarding connectivity problem (Airtel Bharti Company) Open
I believed that Airtel is the best network provider in India. So that's why I always thought to take airtel and since **** I am using airtel. But now I am using airtel the network is so bad that I am facing difficulties in having my online clas...
Jul 16, 2019 by Debashis Biswas
Fraud with me (Airtel ) Open
Mujko airtel company ki taraf se offer diya gya tha ***% cashback ka *** Rs. pe but mene customer executive se baat kari to sb executive alag alag baat bol rahe hai. I think mene ** June ko recharge kiya tha to mujko laga sayad aaj aajana chaiy...
Jul 15, 2019 by Manav rajput
Collecting extra money from me (Airtel ) Open
Actually, I did a recharge *** on the **th of June at nearly *:** pm. That transaction failed. I call the customer support and ask about that. He told me your recharge is failed. That failed amount will be refunded in your account within *-** d...
Jul 13, 2019 by Kumar KARIBANDI
Case filing against me (IDEA) Open
I am writing to complain about the poor customer service of IDEA cellular company. They disconnected my prepaid connection without any information and file case against me the reason is the late payment. Then I go to pay my bill on their outle...
Jul 12, 2019 by Sujith.s
Inflated high billing amount (Vodafone Idea) Open
I was misguided possible intentionally by Vodafone idea chat support executive whilst seeking their help through the Idea mobile app to enable IR (international roaming) for ** days with fixed charges of Rs ****. However, that chat support exec...
Jul 09, 2019 by Mehul Upadhyay
Slow speed of internet (Jio Telecom) Open
The slow speed of *g internet. Same answer every time many users in your area. When jio company has no space in these are why the company port the number?...
Jul 08, 2019 by Prince
Internet issue not resolved (Vodafone Idea) Open
My Internet services were not working while roaming and I registered my complaint on ** June. Initially, they were not interested in registering my complaint but after pushing from my end they finally registered it. I have been following up wit...
Jul 06, 2019 by Ayush Mittal
