Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.
Recharge benefit denied (Airtel Bharti ) Open
I have just bought an MI A* from amazon India which advertised (Link *) get double data and unlimited calling with Rs. ***/***/*** recharges with Airtel. As I have airtel sim I purchased this model and post ** hours I did a recharge of *** whil...
Sep 07, 2019 by S nazar
Airtel internet speed is very slow (Airtel Communications) Open
Airtel Internet speed is very slow as they promised for ** MBPS download and ** MBPS upload speed but I'm not even getting *℅ of the speed as they promised. Very frustrating, I tried to port to another network but they call and ask me to stay...
Sep 07, 2019 by Dhinesh
Fake 4G network (Airtel ) Open
I have been using Airtel postpaid for a very long time now. The fake *G network that has been advertised is bothering me because I’m paying so much. I get internet slower than *G in the city many parts of Bangalore. This has to be rectified o...
Sep 04, 2019 by Jason Bhasme
Regarding Vodafone bill (Vodafone) Open
I went to Europe with international roaming pack of **** for seven days from */*/**-**/*/**. The roaming was active only on **/*/** and there was no connectivity for the first * days. When they raised the full bill amount I requested them to pr...
Sep 03, 2019 by Manka Mukhoadhyay
Internet and landline not working (Bsnl Bharat Sanchar Nigam Limited) Open
Worst service I've been contacting them to fix my issue for months. But they are not serious. Every day their landline and broadband stop working and it cost me a lot as my whole work is dependent on the internet. When I call them they talk in ...
Sep 02, 2019 by Rishabh Bhandari
Network issue and voice breaking (Airtel ) Open
More complaint raised with airtel for network issue and voice breakup and they promised after * months they give me a proper network in my area near ****** and ******....
Sep 01, 2019 by Arun kumar
Internet data fraud (Bharti Airtel) Open
On **th Aug, I had recharged with *** Rs plan from my Airtel app. In my best offers, it was given *.* GB data per day for ** days. I recharged it. But I am receiving only *GB per day. I called customer care they told me that the offer of *.* GB...
Sep 01, 2019 by Vipul Agrawal
Vodafone store charged more for FRC (Vodafone Idea) Open
Sir, on *th Aug, i visited Bopal-Ahmedabad Vodafone store to give the application to convert my mobile card from postpaid to prepaid and i paid my postpaid bill and that time he has given * option ***/- (* Months) & ***/- (* months) so i told t...
Aug 31, 2019 by Hardik Desai
Bharti Airtel Limited closing consumer complaints without providing solutions (Bharti Airtel Limited) Open
I have been getting slow speeds from Airtel for the last couple of weeks. So I decided to lodge a complaint at their customer helpline. I asked them about the reasons, they told me that it was due to some technical issues and it will be fixed v...
Aug 31, 2019 by Bhaswat Gogoi
International roaming charges (Airtel ) Open
*th July I activated my roaming pack of **** Rs which I got a message for stating "Your international roaming would be activated shortly." Every time I travel I get this message and its never been an issue for me. This time I have attached the ...
Aug 30, 2019 by Itchha talreja
Poor network coverage (Jio) Open
Telecom operator Jio is claiming "The World's Largest Data Network" however post portion into Reliance Jio in Postpaid segment. I am not able to get network. I called their customer care & approached to DOT also. But as per them, my location is...
Aug 30, 2019 by Dipak Kumar Satapathy
Not able to make outgoing call (Airtel ) Closed
I was not able to make outgoing call from past * Months. Following tickets where raised and escalated at many level,but I have not even get a resolution from any of them till now. What the last update i have received is there is a network co...
Aug 30, 2019 by Nidheesh
Call drops and very slow browsing on 4G network (Airtel Bharti ) Open
I am experiencing the worst signal problem with a network claiming they provide the best coverage through their adds..i have complained about it several number of times to their customer care..i am fed up with them now..they react very well as ...
Aug 29, 2019 by Pradeep Kumar
Service not provided (Airtel ) Open
Wanted to upgrade my sim from *g to *G went to Airtel office at Jalandhar cantt(Ambika sales agencies, ** grain Market ******). Found a lady at the desk who gave me a new sim and took *** INR, she then told me sim should be active within * hour...
Aug 29, 2019 by Sanjeev Kumar
Connection not working disconnected barred (Vodafone India) Open
I would like to inform my Vodafone No. on Dated **-**-**** disconnected while the last date of my bill payment is **-**-****. My Vodafone mobile number disconnected because of my previous operator airtel bill rupees ***.**/-. It is wrong. My la...
Aug 29, 2019 by Gaurav Ambesh
WhatsApp data is retrieved in somebody else's mobile (Airtel Communications) Closed
My WhatsApp data is retrieved in somebody else's mobile phone due to the issue of my phone number to him. Please do the needful....
Aug 29, 2019 by Kuldeep kaur
Internet speed is very slow (Airtel Bharti ) Open
I have recharged my no. With *** rs and the internet speed I'm getting is **-** kbps most of the time. ***- *** kbps internet speed is very rare. And they advertise their brand that they are the fastest( proovd by okela :). I'm very disappointe...
Aug 27, 2019 by Abhishek pal
Converted to postpaid without proper info (Airtel ) Closed
My existing prepaid sim card was to changed to Microsim prepaid.The Airtel representative at Banaswadi Bangalore branch mislead my son who is a student and converted the same into postpaid mentioning that the card will work only if it is postp...
Aug 26, 2019 by Kripa
Amount deducted but no recharge done (Amazon.in) Open
I made an Airtel recharge of *** using amazon.in portal on **.**.****. This number was of my brother and amazon platform showed the recharge is successful. Later the next day I found no amount is recharged to my brothers mobile. I reached out...
Aug 24, 2019 by Krishanu paul
Airtel entertaining fake & fraud SIM update activity (Airtel ) Open
I had been a loyal customer to Airtel services since *-* years. For me, it's upsetting to write this email. I would like to bring to your notice how obnoxious your team works. On **th August **** I got a message to my mobile number and an ema...
Aug 23, 2019 by Samrat
