Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

NONACTIVATION OF JIO CONNECTION No (RELIANCE JIO CO PVT LTD ) ^Open

To MR.Mukesh Ambani Chairman, Reliance JIO Pvt Ltd. Mumbai Dear MukashAmbaniji, Myself ,Sakti Kumar Banerjee, Kolkata, a retired senior citizen ** years old (former Chairman NALCO),profile attached,would like to bring to your kind noti...

Jan 25, 2021 by Sakti Kumar Banerjee

Network issue and Internet problems (Airtel ) ^Open

I had submitted issues regarding my network and internet connection against Airtel on the Airtel thanks app on ** Jan **** , my complaint no. being #CLCCV*DEL************** which Airtel replied back by saying that the issue will be resolved in ...

Jan 19, 2021 by Avinash chaudhary

Airtel My Wifi speed just hovers around 1 mbps whereas they promised me (Airtel ) ^Open

I brought a new Airtel Wifi dongle to work from Kollam, Kerala on Jan *th from an Airtel store in Kadappakada Kollam. Airtel sales representative suggested that I will get upward **mbps, or atleast ** mbps. I requested for a prepaid connection,...

Jan 15, 2021 by Balu Mohan

Deactivated my sim service twice without any intimation notice (Bharti Airtel Limited) ^Open

Respected sir, My phone number ********** was deactivated by Airtel company on ** Dec and **th Dec **** without any notice/intimation to me . And I asked company representatives several times, they didn't give me any positive response. I have...

Jan 11, 2021 by GANESH KIRAN KEKANE

Refund of amount for unused service no response from tikona (Tikona Broadband) ^Open

I have Tikona connection with user id – **********. I have made payment of Rs.****/- for * months for *th May’** to *th Aug’** – ****. My internet was not working from **st May’**. I called Tikona several times, raised complaints on M...

Jan 09, 2021 by Priteshmane

Refund is not received (Airtel ) ^Open

For a cancelled broadband connection in Nov ****, Airtel was supposed to send a refund via check by Dec **** which is not received yet. SR-*********...

Jan 06, 2021 by Garv Parmar

Network coverage issue (Vodafone Idea now VI) ^Open

I have complained to Vodafone Idea many times that network coverage is happening in my area, *G is not coming and call drop is happening too. It has been * year but I have not resolved my complaint....

Jan 06, 2021 by Dinesh Bairagi

Airtel Not refunding money paid for broadband service (Airtel ) ^Open

Regarding new XtReam Fiber Connection I have paid the Airtel Sales Agent (Kranthi) on **th November, ****. He delayed the activation of the connection until *st Dec and when i raised the complaint he falsely said i have requested for a new loca...

Jan 04, 2021 by NIKHIL GUPTA

Refund amount not settled even after multiple follow ups (Airtel ) ^Open

Even after multiple follow up calls/emails/twitter dm's , Airtel guys keeps on delaying the settlement which is the refund from an advance rental broadband plan. It's been *-* months. Now i want to penalise Airtel....

Jan 04, 2021 by Akhilesh

Vodafone Service issue (Vodafone Idea Limited) ^Open

I have recharged my prepaid Vodafone no (**********) for an amount of Rs ***/- approximately. So from the recharge date onwards I am unable to send the outgoing messages and due to this I am unable to do my transactions with my mobile payments ...

Dec 30, 2020 by Reddy Srinivasa Chakravarthy

Recharged amount detected twice but not yet refunded (Airtel ) ^Open

I have recharged for Rs **** which is an international roaming pack by then I got a message saying that the pack didn't get activated. However the amount has been deducted. I called immediately to customer care and they said the pack will get a...

Dec 28, 2020 by Swapna

Refund not received (Bharti Airtel) ^Open

The company generated a refund of **** on **st november, which was supposed to be credited in *-** business day. But it's ** December today i haven't received any refund. The customer cares asked me to send the bank statements , i did that too....

Dec 28, 2020 by Divyank

Amount not refunded from JioFiber (Jio Comnication ) ^Open

Dear Sir / Madam, I requested for Jiofiber connection which was rejected due to incompleted or mismatch in documentation process and I got received msg for refund of the amount within ** days but still amount not credited to my account hence...

Dec 26, 2020 by NAGAR MAJITHIYA

Customer care service (BSNL) ^Open

I made a recharge of *** plan on my bsnl GSM no. ********** on ** Dec ** however my phone is not working yet neither they are showing any fault against my number i tried to contact the customer care service *** times but no response from them j...

Dec 26, 2020 by Sayar Ahmad Khan

Airtel broadband A big fraud (Airtel ) ^Open

I am resident of Palwal, Haryana-******. On **sept, **** i paid Rs.**** to airtel broadband dealer Suresh Gupta for installation and * months advance rental of Airtel broadband. On *st october **** my broadband was installed with application nu...

Dec 25, 2020 by Anshul dureja

Internet not working since November (Airtel ) ^Open

I have been severely distressed by Airtel and facing discrimination aswell. Please advise on next steps. Details of the case are as below: *) Airtel fibre connection is down is November **th **** for me. *) I logged several complaints. *...

Dec 21, 2020 by ABHISHEK VINOD GODRE

Illegal mobile no generation without any prior information (Vodafone Idea Limited) ^Open

I have a connection with vi with this no. **********. All was going well but from **** Im receiving sim cards without any documents. And I charged for their connections. I'm using their connections only * number one primary and second for fami...

Dec 20, 2020 by Madhur ponkiya

Charged wrong bill on international roaming (Airtel ) ^Open

i have been charged ***** rupees extra on my two months bill on airtel international roaming, even when i have activated my plan of **** for * month on **th september, and recieved a conformation message that your * month is activated,they have...

Dec 18, 2020 by abdul danish

Bad Connection (Reliance Jio Digital Services Private Limited) ^Open

I bought a new jio SIM card * months ago and right from the very first day the network connection is like worst one I can only run what's app through such slow connection. I am a college student and due to such crappy network I am not able to a...

Dec 18, 2020 by Adhisha

Network related problem (Airtel ) ^Open

In our area (Manda Road Railway Station) network of airtel is very weak and I have complained so many time to the airtel customer care but they were not responding. ...

Dec 12, 2020 by RAJESH KUMAR

Vodafone number out of service (Vodafone) ^Closed

My ********** no. is out of service from last ** days, even i submitted all my documents and also pays all the bills, after that i complain thousands of time but still no. is out of service....

Dec 02, 2020 by Ashish mani tripathi

Network problem in Calling as well as data using (Vodaidea) ^Closed

My No. ********** facing network problem in calling as well as data using, i file so many times complaint but still suffering with same problem going on but as per his porter problem resolved. ...

Dec 01, 2020 by Manish Agarwal

Service not provided and refund not processed (You Broadband) ^Closed

I have requested for a new broadband connection and paid for the connection online as the you broadband customer executive promised me that the installation will happen in * days. After the payment, I was told that the service executive isn't a...

Oct 08, 2020 by Madugula Srinivas Santosh Kumar

Signal problem (Fastway cable shimla) ^Closed

I have fastway connection iam complaining from last * months sometime works cable sometime not but nobody solve the problem from fastway they are harrassing me from * months their lineman never comes to solve the problem he always telling a lie...

Oct 03, 2020 by Raman sharma

Wastage of 1 month of time and still counting (Airtel ) ^Closed

I wanted to get a ESIM for my new phone. I went to airtel service center, Indiranagar, Bangalore. I was told that I need to register my email with my mobile number before they could proceed. I did what they asked but no action has happened. I w...

Oct 01, 2020 by Avinash Kumar

REFUND NOT ISSUED (Phone Pe Indias Payment App) ^Closed

REFUND NOT ISSUED...

Oct 01, 2020 by ABHISHEK GIRI

Without infermation ded my airtel sim (ind airtel) ^Closed

with out any infarmation dis canition my airtal mobial connation on ** ** **** around *:** pm...

Oct 01, 2020 by pappu narender reddy

Money deducted two times from my bank account (Airtel DTH) ^Closed

I have recharged airtel dth two times, but stil its not recharged and the money has deducted my my icici bank account....

Oct 01, 2020 by krishan pal

No internet service (Jio) ^Closed

I have complained to jio customer care so many about the issue I am facing. They keep on telling that it's a temporary issue and will be solved in * to * hours. But this never happens because it's not a temporary but permanent issue. I can't ...

Oct 01, 2020 by Syed Farhan Haider

Money deducted (BSNL) ^Closed

I made a top-up recharge of **ruppees through my dedit card money is deducted but recharge is not done please refund my money....

Sep 23, 2020 by Suraj Yadav

Vodafone redx fraud (Vodafone Idea now VI) ^Closed

I have bought the redx postpaid plan of vi for their priority network. But they are not giving any priority network. Above this, they have a bond of *k for leaving contract before * months. I can't pay for this fraud priority network services...

Sep 22, 2020 by Sanket

DEN Cable (Den Cable Operator ) ^Closed

No service providing, cable not coming from one month. No update...

Sep 22, 2020 by Paramjeet Kaur

Amount deducted and payment remain due in electric bill (Airtel thanks app) ^Closed

I paid my apdcl electric bill rs*** through airtel thanks app and amount got deducted but payment showing still due on **/**/****.My txn id is ***********.My apdcl consumer no.-***********.Please help me to refund my money. From Partha protim...

Sep 22, 2020 by Partha protim das

Recharge not done (IDEA) ^Closed

** sep ****. I recharged my Idea phone no. with *** but it didn't get credited in my sim. And there customer care is not picking up the phone ...

Sep 22, 2020 by LAKSHAY

Money deducted from balance (Vodafone Idea) ^Closed

I received a sms that I downloaded a game carban_game from carbun* and ** rupees has been deducted from by balance. Where as ihave not done any such thing. I want my rupees back....

Sep 22, 2020 by Lincoln Pattanaik

Deducting 70 rupees and late serviceability (Videocon D2h Services ) ^Closed

Sir my name is Piyush and my registered phone number is **********.My problem is that i called d*h office regarding changing of setup box and a customer care executive had filed my complaint and assured me that within ** hour an engineer would ...

Sep 22, 2020 by PIYUSH KUMAR SHARMA

Jio low internet speed (Reliance jio) ^Closed

The Internet connectivity in my area is very low. No response from customer care. Complaining from june. They say the same lines " we are trying our best don't worry". Please help.!!! ...

Sep 22, 2020 by Vishal arora

New connection not installed (Videocon dth Ltd ) ^Closed

I had purchased a new Videocon connection online. Paid **** received customer id. But no one visited to install the new connection. All I was told was they haven't received my details yet, some said technician will visit, some asked to provide ...

Sep 21, 2020 by Afshan Vasta

Electricity bill payment failure (Airtel ) ^Closed

On **th Sept '**, I have initiated my electricity bill payment through Airtel Thank App. I have made the payment through my debit card. The transaction was initiated but it eventually failed. The amount was deducted from my account and it is ye...

Sep 20, 2020 by Shibendra Kumar Roy

Regarding my Postpaid Plan of mobile (Idea Vodafone) ^Closed

I got postpaid number from idea in **** which included unlimited calls and *** GB data per month in just around *** INR. Now without any further notice or without any information my bill amount is raised to around ***+ INR with only ** GB per m...

Sep 20, 2020 by Harpreet Kaur Randhawa