Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Recharge not recieved but amount deducted (Airtel ) ^Open

I recharged my airtel mobile number +************ of amount Rs ** but haven't received it yet. The amount was deducted and the recharge was processed by Google pay but nothing has been recieved, it's been two days. I raised a dispute too but no...

Apr 06, 2020 by Kenngam kamchi

Airtel broadband not installed and fake commitments (Airtel Broadband ) ^Open

This is to inform you that i registered for Airtel broadband connection for my home (Desu majra, sec ***, Near maa shimla homes part *, mohali, punjab). and i have already pay the entire amount in advanced (*** rs/-) on ** of March ****. They...

Apr 03, 2020 by Gurneet Singh

Took advance rental for airtel broadband but still not installed (Airtel Broadband ) ^Open

I have req for airtel broadband connection on march ** ****, and they have took advance rental of *** + **% gst which makes total amout of Rs ****.As of now still the broadband is not yet installed in my location,called the same person who took...

Apr 03, 2020 by Shohit kanayhal

AIRTEL NO INSTALLATION (Airtel Broadband ) ^Open

I have requested a new broad band connection for which i have paid amount to airtel. Later after that installation guys have denied to proceed for installation saying there were some back end issues like no router.Its been two weeks since i hav...

Apr 03, 2020 by DHARANI G

Refund not recieved Airtel broadband (Airtel Broadband ) ^Open

Hello, I have booked for a Airtel broadband connection online and **th March got a call from airtel office (jenifer) asking for all necessory documents, I have sent all needed docs on what's app and opted for *months plan. Paid ****/- on **t...

Apr 03, 2020 by Giri Prasad

SMS Fresh Company Not Given Services (SMSFRESH) ^Open

Hi All, I bought sms package from sms fresh company, while I am discussing on phone they were so gentle after I paid money response was different, I asked for api before paying money, after I paid they are requesting for extra five thousand for...

Apr 02, 2020 by Vatsal Bhimani

Internet has not been started yet inspite of making payments (Hathway broadband) ^Open

I have made a payment of **** INR and it has been more than ** hours I have not got any confirmation and the connection has not been started yet. The service provider has only set up the router and left. Also, he is not answering the calls. Hi...

Apr 02, 2020 by Ritu Navle

Recharge problem (BSNL) ^Open

I paid Rs.**.** through inditab.com on**/**/**** for recharging my bsnl prepaid number . Though the said amount has been debited from my account,but,I still have not got my top-up done.What irks most that inditab people don't have any contact ...

Mar 21, 2020 by Ashraf km

Speed issues with my internet connection (Hathway Broadband Internet mumbai) ^Open

I purchased internet service from hathway for **** for * months and for a plan which promises **mbps speed and from last *-* months i am facing speed issues i have placed complaint regarding the same in every possible way i have called customer...

Mar 21, 2020 by ANKIT PAREKH

Poor service (Tikona) ^Open

Applied for New connection on **.**,** for **mps plan, as discussed with sales person done online payment for quick processed. At the end of the day informed me they don't have stock, hence I asked to cancel my request and refund my money, as p...

Mar 21, 2020 by Santosh prabhakar gawde

Not providing services after taking payment (Newnet Internet Connection) ^Open

Hi I live in Balewadi Pune Maharashtra. The internet service provider Newnet here is cheating everyone. They take money but don't provide services. Either it's very slow or not working at all. I took the service on *th February ****. But ha...

Mar 17, 2020 by MAMATA THAKUR

Service not provided Mental torture No proper response from JIO (JIO FIBRE) ^Open

Hi Team, I was having problem with my existing hathway cable connection and then suddenly met your JIO representative - Satish (**********) . He totally convinced me that they provide **hr service and there will be no issues . I only later rea...

Mar 15, 2020 by Jude Rajesh Natarajan

InternetService not upto the mark (Act beam) ^Open

Daily my internet connection is disconnecting. Iam paying the bill on time. Its cost around ***.*/ month. Since last six months iam complainting about my disconnection but the sametime they are fixing the problem. In a month iam getting * to * ...

Mar 13, 2020 by Imtiaz hussain Mohammed

Payment made but not acknowledged (Hathway Broadband Internet) ^Open

I am regular subscriber of Hathway Broadband internet. I usually renew my account for the entire year every year. Recently my account was due for renewal on March *th, ****. I renewed my account on March **th by making an online payment of INR ...

Mar 09, 2020 by Krishnakant Purohit

Worst service (Hathaway Broadband) ^Open

I renewed my Hathaway broadband connection by paying ****. But still after ** days no action has been taken to install. And plan already started from the day of payment without any internet service. Also they said they would provide *** Mbps ...

Mar 07, 2020 by Rajiv Kumar

Excess payment made no refund (Jio) ^Open

Hi, I have made excess payment for my postpaid jio number by mistake. The amount paid is ****. The bill amount is very less per month, around Rs **. This amount cannot be utilized for any other recharge, etc also. Hence, it is a total wastage ...

Mar 05, 2020 by Isha Wani

ISP is throttling my connection (Joister Connect) ^Open

I bought a *** Mbps connection from Joister and it hardly works now. I don't even get * Mbps speed. When asked, the customer support say that they'll send a person to fix the issue but no one ever comes. I asked them to cancel my subscription a...

Mar 03, 2020 by Punit Naik

Refund not initiated (Dish TV) ^Open

Regret to inform that even after so many written & verbal complaints,over the past five years I have been trying to get my refund back of DTH set top box. This is because I even paid extra for the replacement of set top box as I had been assure...

Mar 03, 2020 by Amit Puri

False commitment and harassment (Airtel ) ^Open

I am using Airtel for last may be ** years or so. I had lodged multiple complaints in the past regarding the network issue but it was never resolved. They have also changed my postpaid plan to a higher plan without informing me. Considering all...

Feb 24, 2020 by Manabika Das

Amazon (Amazon India) ^Open

I had ordered for a new phone and along with replacement of my old phone. I by mistake left sim in old phone, realising that called Amazon within * mins of delivery. Amazon replied they have no details of the agent who took my phone. I ha...

Feb 16, 2020 by ADITYA ANNAPRAGADA

Internet service is not getting active (Vodafone) ^Closed

I recharged for double data of rs. ***/- on **/*/**** at **.** hrs. But after doing all the manual configuration in my phone still can't use the internet. I was having trouble with jio network so thought to try Vodafone net but it's ultimate fr...

Mar 15, 2020 by Renuka Thampi

Paid money for a new connection but they say payment not dome (Hathway broadband) ^Closed

I applied for a new account online and received call from Hathway the next day. She asked for documents and asked me to send them through whatsapp which i did. Then she sent me a payment link on *th march **** which i paid. And now even on t...

Mar 14, 2020 by Sri kruthi

Harassment over call (Hathway boradband) ^Closed

They keep on calling every day after i have unsubscribed from their services. It's been months still they call every day about re subscribing....

Mar 11, 2020 by Siddhant jain

Cabal operator charges (Abpl Cable Tv Operator) ^Closed

My cabal was fine and all the channels that I purchased were working. But a week before I bought Sony sports channels for which I was told that **rs will be charged extra and I agreed that. From that day I got my sport's channel but the opera...

Mar 11, 2020 by Harish bhandari

Recharge prepaid (Vodafone) ^Closed

********** recharge for *** Rs not done Through online pl refund my amount ...

Mar 10, 2020 by Amrik singh

No connectivity since 8 days created over 10 tickets no resolution customer care executives only (Excitel Broadband Private Limited) ^Closed

My user id vaibhav*** with Excitel. In December ****, I had got almost ** days no/very bad service. I had been demanding grace days from company however the company did not reply to any of my complaints. So mentally frustrated I did not recharg...

Mar 07, 2020 by Vaibhav Garg

BSNL unauthorisedly stopped SMS and Call benefits within around 90 days for plan (OFFICE OF THE PRINCIPAL GENERAL MANAGER BSNL Thrissur) ^Closed

Had recharged PV_*** on ** or **-Dec-**** based on which validity got extended till **-Dec-**** . with the above said benefits of which *** minutes of call would be provided along with *** sms/per day..Recently we are able to find out that plan...

Mar 02, 2020 by Deepak George

Security deposit not refunded (Spectranet) ^Closed

Spectranet has not refunded our security deposit after disconnection even after multiple reminders....

Mar 01, 2020 by Vidhi Mishra

Connection not activated after installation (Hathway Brodband Internet) ^Closed

Its been a days i have paid money for new brodband connection.the installation is done but they have not activated the connection.i am not getting any help or from support no response from nodel office nd the sales guy nd installation guy block...

Feb 07, 2020 by Suraj prakash yadav

Promise not fulfilled (Airtel Bharti ) ^Closed

As promised by airtel they will provide extra *g data with ***rs recharge on mi note * phone . I have *.* GB data , my *.* GB data is used and they send me a message that you have used ***% of data and my data speed is reduced . ...

Jan 29, 2020 by Amit

Sim card replacment airtel (Airtel ) ^Closed

Hey respecteble sir i was using my mobile no. for last ** years and it is from my elder brother s proof on *rd december **** my sim id closed ,y brother was go to airtel office they told that this sim is not on your proof and hares us my s...

Jan 08, 2020 by Sikander kumar

I have recharged by jio number my amount has been deducted but my phone is not recharged kindly rev (Jio prepaid) ^Closed

Thx for INB txn of Rs.*** frm A/c X**** to Inditab Es... Ref#IGAHUSIJK* on **Jan**. If not done,fwd this SMS to ********** to block INB or call **********...

Jan 06, 2020 by Abhinav

Cannot cancel an extra plan (Bharti Airtel) ^Closed

We recharged my Dad's prepaid number twice by mistake. First a recharge of *** was done and without being aware of this transaction, my sister made a second recharge of ***(** days). When I ask Airtel India to cancel one of plans to avoid loss ...

Jan 03, 2020 by Mathew

Airtel postpaid (Airtel ) ^Closed

I have a airtel number which is running under family plan,last month without my permission they raise a bill of Rs **** incl roaming charges,since then i requesting to port my number they refuse and also network is very poor. Very disappointing...

Jan 03, 2020 by Mani

Slow internet speed (Airtel ) ^Closed

Slow internet speed in our area, minimum *.** kb/s to maximum *** kb/s please solve this problem...

Jan 02, 2020 by Rupesh sommanek

Special offer duration reduced (BSNL) ^Closed

On ** october **** i inquired to BSNL customer care about special recharge plans. Upon which i was provided with details of Rupees ***/- recharge. In which i get *** minutes talktime per day for *** days and *GB data per day for *** days and *...

Jan 01, 2020 by Mohammed Javeed

Refund not issued for failed recharge (Bharati Airtel) ^Closed

I've made a recharge on ** november...the amount has been deducted but the recharge got failed,and i didn't received refund i've tried reaching them till ** dec...for the same but now too there saying to wait for some more time...

Dec 17, 2019 by Savana Aakash

Wrong information by customer care (Airtel ) ^Closed

Today i called airtel to know that if i recharge today then this plan will activate from today or after the end of my current plan. She said the plan will activate after the expiry of current plan. After than i recharge d with Rs. *** and this ...

Dec 02, 2019 by Vipin

Network issue in my area (Airtel ) ^Closed

I have an airtel number **********.I am experiencing weak *G network in my area i.e in kalindipuram Allahabad since august ****.I have complained many times but no action has been taken till date. Please resolve this issue asap....

Dec 01, 2019 by Mohit kumar singh

Misguided about migration of prepaid to postpaid (Airtel ) ^Closed

I was misguided about migrating prepaid to postpaid online, for which i travelled *** km and there was some issue with thereonline services. when i contact cutomer care multiple times they say they can't help i have to go to airtel office whic...

Dec 01, 2019 by Shushank sharma