Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Broadband not working (Airtel ) ^Open

Broadband stopped working for us around Oct **. After complaints they told there was a cable issue around Nov */* and claimed they have replaced the cable/junction box. But since then broadband would work only intermittently and upload speed wa...

Nov 21, 2023 by Jahan

Online book connection but they don t provide service in aera and not refund not getting (GTPL) ^Open

I have booked new connection from GTPL https://www.gtpl.net on **/**/****, Then no one contact me, I have find our aera sells person and contact him, he said that gtpl service is not available in our street (then why online they allow new conne...

Nov 20, 2023 by Panara Uttam Bharatbhai

JIO SIM CARDS GIVEN ARE NOT WORKING VIEW MISTAKE BY JIO EMPLOYEE WHILE UPLOADING DOCUMENTS (Jio) ^Open

I AM RAJEEV KUMAR COMPLAINING ON BEHALF OF THREE FOREIGNERS. HERE IS MY ISSUE *. REFER TO JIO SIM CARD ORDER ID NO****TATYG*, NO****TAXIHI AND NO****TAYSGK DATED ** OCT **. *. I AM WRITING HERE ON BEH...

Nov 08, 2023 by Rajeev kumar

Reliance Jio not refunding (Reliance Jio company in) ^Open

On **.**.** I paid Rs ****.** to reliance Jio for grocery items. But order not generated. Now inspite of lot of mais - jio is not refunding money. Neither they are replying mail....

Nov 05, 2023 by Yogesh Jambusaria

International roaming charges (Vodafone Idea) ^Open

Vodafone accepted network issue in USA internaional roaming, accepted to remove datapack and related roaming charges due to poor quality or drop calls or one way hearing faced during calling. ** days Pack **** was removed but instead they charg...

Oct 30, 2023 by DHANASEELAN RATHNAM

VodafoneIdea international roaming fraud activation No action from Vodafone despite of repeated appe (Vodafone And Idea VI) ^Open

This is with regards to an ongoing issue with VodafoneIdea recharge done via the Vi app. where the app showed the payment was not received, hence retry was attempted. However the payment was deducted successfully from the account in the first a...

Oct 27, 2023 by Ravi Banerjee

Service denied (Airtel ) ^Open

Airtel broadband is not working since * days and on raising complaint no action is being taken from their end Neither they are refunding money nor fixing wifi issue...

Oct 26, 2023 by Suman kumar

OTT s not given as per the Plan (Airtel Fibre Broadband ) ^Open

I have taken a Airtel New Fibre broadband connection on *th October where as per plan there is OTT’s Prime Video and Disney Hotstar to be given but till today they have not provided any resolution of the same. I have raised the complaint/t...

Oct 13, 2023 by Gaurav Jain

Postpaid Bill incorrect (Bharti Airtel Limited) ^Open

From month of August i've been charged Rs. ** for international SMS. when I contacted the Customer care they said that the numbers are not international but they are local numbers and they are on international roaming so I've been charged for i...

Oct 09, 2023 by William Joseph Harris

Wrong Number Recharged (Vi) ^Open

I recharged the wrong number and now I want my refund but customer care refused to help me. ...

Sep 16, 2023 by AJAY DHAKA

Cheated by TRUST of Jiomart (Jiomart ) ^Open

It's really hellful experience while shopping with jio.I ordered Iphone ** on August **,**** first of all my product got delivered with a delay of ** days on August **,****.Being as an expensive product,otp was not verified while delivering and...

Sep 01, 2023 by Tarun sharma

Charging of international roaming on deactivated plan (Airtel India Pvt Ltd ) ^Open

My name is Smita N. Sardesai. I have come to Uk on the *-month visa. I purchased Rs.****/-international roaming pack from Airtel on my no********** on *the July ****. After ** days, the roaming is deactivated. But Airtel gave me massage that t...

Aug 22, 2023 by Smita Sardesai

Wrong package delivered fraudulance and mental harrasment (Airtel Black) ^Open

I have taken an airtel black plan last week. The plan is ***rs which includes * sims and one broadband connection . As per discussions, since we had * airtel prepaid connections at home already, I asked to add these two in the black plan and m...

Aug 04, 2023 by Prienka Bakshi

Sim Deactivated Churned (Vi) ^Open

I been using this Vi number ********** for more than last **+ years. My network was gone and sim was inactive out of nowhere from *nd May ****,i tried recharging a combo pack of **rs on **th may **** to see it would reactivate my connection, ...

Jul 09, 2023 by Bastin Lolak Vivek

Pravacy loss finansial loss haiding important matter (Google Gmail) ^Open

Respected sir. I will satrated an email **** * years back my email hacked and some one uploading some apps in my mobile. and my privacy photos take it and my ip I'd phone full after * months the mobile is. copleetly unusable then i bought next...

Jul 01, 2023 by Aneesh s

Incorrect Billing from Vodafone (Vodafone Applegate Officer ) ^Open

Vodafone has billed me Rs ****.** incorrectly for international roaming charges which they were unable to cater while I was travelling internationally hence there was no usage made, Vodafone informed that they would revert the charges in my out...

Jun 28, 2023 by Mekhla Mukherjee

Refund from Jio Postpaid not received (Jio) ^Open

I migrated from Jio Post Paid to Jio Prepaid a month ago. I was told that the advance amount of Rs. ***/- that was paid while opting for a Postpaid connection, will be refunded in ** days after the termination. I received a messas asking me to ...

Jun 19, 2023 by Javed K Aga

Recharge amount deducted but Recharge did not take place (Jio) ^Open

On **nd may **** I recharged my jio mobile number for *** plan twice Both the times the amount was deducted from UPI and bank account and JIO app showed a message that recharge was successful. But after checking later the recharge did not ref...

Jun 04, 2023 by Akhand Pratap Singh

AIRTEL XTREAM (Airtel ) ^Open

THEY AUTOMATICALLY ACTIVATE MYMONEY POSTPAID CONNECTION...AND NOW ASKING FOR MONEY FOR DEACTIVATION ....TOTALLY UNPROFESSIONAL AND ILLEGAL...

May 13, 2023 by dr SHUBHASHIS MITRA

Excessive and unreasonable charges on my Airtel Postpaid Mobile bill (Airtel ) ^Open

I am B. Venkata Ratnam, a long standing customer of Airtel. I have had an Airtel Connection for almost all ** years. Presently I am having a post paid connection on my mobile number **********. Recently I was in the USA from **.**.**** to...

May 12, 2023 by Bollapragada Venkata Ratnam

Issue with airtel 5g data unlimited commitment (Airtel India) ^Closed

I recently upgraded my plan to take advantage of the *G data unlimited offer. As per the terms and conditions provided, I understood that after exhausting the initial *.* GB data limit, I would still be able to enjoy unlimited data at *G speeds...

Oct 13, 2023 by Rishabh Singh Chauhan

Subscription not provided as mentioned in recharge package (Airtel ) ^Closed

I have recharged for RS. *** which includes multiple subscription and one of them was Disney+Hotstar. But when i try to login it shows your plan has expired and subscribe again...

Oct 07, 2023 by Gopinath K

Complaint Against Airtel Services (Airtel ) ^Closed

I am writing to express my dissatisfaction with the ongoing issues regarding my Airtel Fiber connection. Since * September ****, I have experienced frequent service disruptions, despite multiple complaints. No solution had been provided for my ...

Sep 10, 2023 by Atal Bihari vajpayee

Refund not credited (Fire Boaltt ) ^Closed

I had bought a smart watch from fireboalt side i returned it as soon as i bought it now after return i applied for refund but today its been * months i have not received my refund in my account i have sent my account details Many times also cal...

Aug 18, 2023 by Rishabh Jain

Two Beetal landlines phones not received from Beetal COUNFREEDISE RETAIL SERVICES ltd booked using A (Airtel ) ^Closed

Using Airtel thanks application, on April **th, ****, I paid Rs.*,***/_ for * no Beetal landlines phones to COUNFREEDISE RETAIL SERVICES ltd. They have taken money and did not dispached the landline phone devices till now . I think this compan...

Jun 06, 2023 by Ramaswamy Jagadeesh

Mobile service center complaint (The best service center ujjjain) ^Closed

mene apna mobie saregama carvan M** modal **/*/**** ko service center par diya tha jo tak replace hojar ya problem solve nhi ho oata service center call krte hai to * din ka bol tha, jo ** din ho gye hai our aaj bat ki to * din our lgenge aisa ...

May 22, 2023 by Rohit Dodiya

Amount not pay me (8555844099) ^Closed

I PAY HIM FOR PASSPORT **,*** BUT HE NOT RESPONDING TO ME,PLEASE HELP ME FOR MY MONEY BACK . ...

Apr 25, 2023 by CHAND BASHA

Service not provided by airtel (Bharti Airtel Limited) ^Closed

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Apr 03, 2023 by Gajanand Kirodiwal

Service not provide by airtel (Bharti Airtel Limited) ^Closed

.G*G *>* /*G* *?.>*M! ********** *Hd ** A*> **** *G *-@ (.? I* * (.? .H*G >. (*@ * **G *H, * ** *G *-@ (.? I*, @*@, (.? .H*G, /B*@*@ K! (*@ .?* **> *Hd K I* G** >. * **@ *Hd .H(G *(> (,* *./ *...

Mar 20, 2023 by Gajanand Kirodiwal

Service not provided by airtel (Bharti Airtel Limited) ^Closed

*M*@.>( .G*G *>* /*G* *?.>*M! ********** *Hd ** A*> **** *G *-@ (.? I* * (.? .H*G >. (*@ * **G *H, * ** *G *-@ (.? I*, @*@, (.? .H*G, /B*@*@ K! (*@ .?* **> *Hd K I* G** >. * **@ *Hd .H(G *(> (...

Mar 16, 2023 by Gajanand Kirodiwal

Service not provided by operator (Bharti Airtel Limited) ^Closed

*M*@.>( .G*G *>* /*G* *?.>*M! ********** *Hd ** A*> **** *G *-@ (.? I* * (.? .H*G >. (*@ * **G *H, * ** *G *-@ (.? I*, @*@, (.? .H*G, /B*@*@ K! (*@ .?* **> *Hd K I* G** >. * **@ *Hd .H(G *(> (...

Mar 15, 2023 by Gajanand Kirodiwal

Pappu pandey (Airtel ) ^Closed

.H **M*B *>!G /*G* > K !@@ *?*@** (*@ *> *H .G*> .K,>* (,* ********** * (.M,* ** .*@(G .G ** ,* I* $> *H .G*G .(> *(G G ,>& -@ * *. **M*( *K /G *H ...

Mar 14, 2023 by aman

Pappu pandey (Airtel ) ^Closed

.H **M*B *>!G /*G* > K !@@ *?*@** (*@ *> *H .G*> .K,>* (,* ********** * (.M,* ** .*@(G .G ** ,* I* $> *H .G*G .(> *(G G ,>& -@ * *. **M*( *K /G *H ...

Mar 14, 2023 by aman

International roaming not activated (Airtel ) ^Closed

On *th Feb **** O went to Airtel store near Metro pillar of West Patel Nagar to activate INERNATIONAL roaming for New Zealand by paying above money of Rs *** for * days. When I reached NZ no international roaming was activated. Mobile no ******...

Feb 09, 2023 by Anil kumar chadha

Refund not credit (Bharti Airtel Limited) ^Closed

I wrongly transfer my money of Rs **** by airtel thanks app to airtelprepaidmumbai@mairtel UPI ID on *rd December **** I am complained in bank and airtel also but they are not reply me till date.it a non airtel payment bank transarion ID ******...

Feb 07, 2023 by Shyam sharma

g 50am 50 g 8 g (Indian Post office ) ^Closed

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Feb 03, 2023 by Rahul Raj

Incoming call and sms issue (Airtel India) ^Closed

...

Feb 01, 2023 by Gajanand Kirodiwal

Incoming call and sms issue (Airtel India) ^Closed

** .G*G *>* /*G* *?.>*M! ********** *Hd ** A*> **** *G *-@ (.? I* * (.? .H*G >. (*@ * **G *Hd K I* G** >. * **@ *Hd .H(G *(> (,* *./ ** *?>*M ?/> *H *G?( /*G* @ * *G *G*> *M*&>( (*@ @ *Hd .H ***G ...

Jan 31, 2023 by Gajanand Kirodiwal

Meri bina permission ke airtel reward account activate karna (Airtel ) ^Closed

*** deduct my account n meri permission ke bina rewards account activate kar diya very bad experience from airtel...

Jan 28, 2023 by Rohit KUCHHAL

Double payment for Post paid (Vodafone) ^Closed

I have made the payment of Rs.***.** through phonepe; the payment was successful and the amount was debited into my account in Karnataka Bank. But vodafone said the payment was not received; the transaction was a failure. Hence I have made thr...

Jan 09, 2023 by Raja S K