Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

False commitment and harassment (Airtel ) ^Open

I am using Airtel for last may be ** years or so. I had lodged multiple complaints in the past regarding the network issue but it was never resolved. They have also changed my postpaid plan to a higher plan without informing me. Considering all...

Feb 24, 2020 by Manabika Das

Amazon (Amazon India) ^Open

I had ordered for a new phone and along with replacement of my old phone. I by mistake left sim in old phone, realising that called Amazon within * mins of delivery. Amazon replied they have no details of the agent who took my phone. I ha...

Feb 16, 2020 by ADITYA ANNAPRAGADA

2 months extra validity not given (Videocon D2h) ^Open

I went to my uncle home for pongal holidays leave. I arranged TV and videocond*h setup. I called videocon d*h customer on ** JAN **** and asked for any offer is available for my UNCLE's d*h account. I was told that if I recharged for **** rupee...

Feb 09, 2020 by Balasankaravadivel

Shifting not happening even after 8 working days (Hathway Hyderabad) ^Open

I made a service request for shifting my connection and they said it will take *-* working days but it's been * working days still no progress not even a single call from technical support. I am calling their customer care from past * days and ...

Feb 08, 2020 by Surendra Battula

Airtel running scam of hotspot (Airtel ) ^Open

Airtel is running scam wherein existing postapid customers are denied purchase of new hotspot devices... The literature earlier or today doesnt mention anything of that sort. Why does existing postpaid billing customers compelled to buy a ne...

Feb 08, 2020 by Rachit seth

Connection not activated after installation (Hathway Brodband Internet) ^Open

Its been a days i have paid money for new brodband connection.the installation is done but they have not activated the connection.i am not getting any help or from support no response from nodel office nd the sales guy nd installation guy block...

Feb 07, 2020 by Suraj prakash yadav

Airtel discontinued Netflix forsaken the customers (Airtel dth tv) ^Open

I was using postpaid plan for Rs *** and got attracted and decided to upgrade plan to Rs *** to grab the deal of NETFLIX. I was busy for *-*months so I did not claim the Netflix deal. Now if I wanted to claim in January ****, customer cannot be...

Feb 06, 2020 by Manpreet K

Sim not working (Airtel Bharti Company) ^Open

I am using airtel no which are registered with my mother's name. *th February, **** suddenly my phone shows emergency network, I thought that may be it's network problem but after ** hours when I visit to near by airtel office, they told me th...

Feb 06, 2020 by Prasun Debnath

Airtel recharge amount not credited (Airtel ) ^Open

Hi Team, On *nd of December ****, i have recharged my brother's Airtel number ********** with rs. ****/-. The recharge was not successful. Contacting the customer care services also resulted in vain. Kindly help to resolve this issue and he...

Feb 05, 2020 by Vanitha

Revcieving span calls every day between 9 and 9 (Jio Company) ^Open

From the last ** to ** days, I am receiving a call every day two calls between *:** am and *:** am from random number, when I am receiving a call, it cuts automatically or there is no voice from their side. I am trying to STOP it by unsubscribe...

Feb 05, 2020 by Haresh Vidja

Refund not received (Jio) ^Open

Jio recharge has been completed by mistakely due to down server problem and not seen recharge so i done double recharge .so please refund my *** ammount in my wallet transaction order id ***********...

Jan 30, 2020 by Balvant patankar

Service deficiency issue (Vodafone Idea) ^Open

...

Jan 28, 2020 by Ashutosh menghani

Inadequate no network (Vodafone Idea Limited) ^Open

No network no internet every time not reachable out going call barred due to non payment no service since 2016...

Jan 24, 2020 by Satwik Bose

No network no internet (Vodafone Idea Limited) ^Open

No displayed network *: ** am to * or * or *: ** PM every day not reachable to others all time only ** mnt called last month ** called were incomplete due to sound clarity no internet barred out going facilities due to non payments last co...

Jan 18, 2020 by Satwik Bose

Network service (Vodafone kolkata) ^Open

No network due to inadequate network nor even uses of internet not reachable to others continuously improper network complaint *** times, for bad & improper network, no one taken care, nor any one asked or tried to solve out, making money...

Jan 17, 2020 by Satwik Bose

Recharge is not done through paytm upi (Paytm and jio infocom) ^Open

I did recharge on **jan **** through paytm upi. Transaction is successful amount is deducted but no recharge is occurred. On contacting paytm they say that as transaction is successful so cantact tha jio. While jio people r saying that no money...

Jan 16, 2020 by Alok Gangwar

Jio Digital TV and Fibernet an unpardonable fraud on customers (jio fiber net (RELIANCE)) ^Open

I had the most horrible experience with Jio Digital TV and Fibernet. One of JIO’s representatives was interacting with me for Jio home connection. He said that all news and regional channels except Sun network ( supposed to be added in a week...

Jan 13, 2020 by A. Sekar

Facing emergency calls only network issue (Jio Telecom) ^Open

Im facing emergency calls only network issue in indoor problem location is shanthinagar *th cross,beside uday motor services,hassan...

Jan 04, 2020 by Yogananda

Poor network coverage and very slow data speed issue (Jio Telecom) ^Open

Im facing very poor network issue and very slow data speed issue in all time after *pm he completly stopped working .. im already raise the compliant in pg portal there is no resolution provided ...

Jan 01, 2020 by Yogananda

Not refund (Videocon D2h Services ) ^Open

I Purchase Videocon D*h set up box online from d*h.com. i paid **** rupees for setupbox and one month gold telugu pack . on **-**-****. they can't install setup box . I call to Customer care to install setupbox they said waith * hours everyday...

Dec 20, 2019 by Srinivas

Promise not fulfilled (Airtel Bharti ) ^Closed

As promised by airtel they will provide extra *g data with ***rs recharge on mi note * phone . I have *.* GB data , my *.* GB data is used and they send me a message that you have used ***% of data and my data speed is reduced . ...

Jan 29, 2020 by Amit

Sim card replacment airtel (Airtel ) ^Closed

Hey respecteble sir i was using my mobile no. for last ** years and it is from my elder brother s proof on *rd december **** my sim id closed ,y brother was go to airtel office they told that this sim is not on your proof and hares us my s...

Jan 08, 2020 by Sikander kumar

I have recharged by jio number my amount has been deducted but my phone is not recharged kindly rev (Jio prepaid) ^Closed

Thx for INB txn of Rs.*** frm A/c X**** to Inditab Es... Ref#IGAHUSIJK* on **Jan**. If not done,fwd this SMS to ********** to block INB or call **********...

Jan 06, 2020 by Abhinav

Cannot cancel an extra plan (Bharti Airtel) ^Closed

We recharged my Dad's prepaid number twice by mistake. First a recharge of *** was done and without being aware of this transaction, my sister made a second recharge of ***(** days). When I ask Airtel India to cancel one of plans to avoid loss ...

Jan 03, 2020 by Mathew

Airtel postpaid (Airtel ) ^Closed

I have a airtel number which is running under family plan,last month without my permission they raise a bill of Rs **** incl roaming charges,since then i requesting to port my number they refuse and also network is very poor. Very disappointing...

Jan 03, 2020 by Mani

Slow internet speed (Airtel ) ^Closed

Slow internet speed in our area, minimum *.** kb/s to maximum *** kb/s please solve this problem...

Jan 02, 2020 by Rupesh sommanek

Special offer duration reduced (BSNL) ^Closed

On ** october **** i inquired to BSNL customer care about special recharge plans. Upon which i was provided with details of Rupees ***/- recharge. In which i get *** minutes talktime per day for *** days and *GB data per day for *** days and *...

Jan 01, 2020 by Mohammed Javeed

Refund not issued for failed recharge (Bharati Airtel) ^Closed

I've made a recharge on ** november...the amount has been deducted but the recharge got failed,and i didn't received refund i've tried reaching them till ** dec...for the same but now too there saying to wait for some more time...

Dec 17, 2019 by Savana Aakash

Wrong information by customer care (Airtel ) ^Closed

Today i called airtel to know that if i recharge today then this plan will activate from today or after the end of my current plan. She said the plan will activate after the expiry of current plan. After than i recharge d with Rs. *** and this ...

Dec 02, 2019 by Vipin

Network issue in my area (Airtel ) ^Closed

I have an airtel number **********.I am experiencing weak *G network in my area i.e in kalindipuram Allahabad since august ****.I have complained many times but no action has been taken till date. Please resolve this issue asap....

Dec 01, 2019 by Mohit kumar singh

Misguided about migration of prepaid to postpaid (Airtel ) ^Closed

I was misguided about migrating prepaid to postpaid online, for which i travelled *** km and there was some issue with thereonline services. when i contact cutomer care multiple times they say they can't help i have to go to airtel office whic...

Dec 01, 2019 by Shushank sharma

Mobile recharge not activated (BSNL Mobile recharge) ^Closed

I have made a payment of Rs..**/ through my bank account online for top up of BSNL mobile no.********** on **/**/****. But top up not activated, So please kindly return the money to my bank account. In your site it is clearly mentioned that ...

Nov 28, 2019 by K M Raveendran

Recharge Fraud by Airtel (Airtel Bharti ) ^Closed

I did recharge of my airtel prepaid number ********** with Rs. ****/- for *** days validity, through airtel app and the plan detail was not saying that this recharge will collapse with existing plan. Now my existing plan which was valid till **...

Nov 27, 2019 by Vijay

Overcharging of international roaming (Airtel ) ^Closed

I booked an international roaming pack before going on a ** day trip to europe. I couldnt use my internet for even one second while on the trip, I complained from there to airtel as well. Yet, when I received the bill, they claim that I used **...

Nov 23, 2019 by Anmol Kalra

Not able to use services after recharge (Airtel ) ^Closed

I recharged for x amount and im unable to use any services.I called customer care they didnt resolve my problem.This is frustrating....

Nov 23, 2019 by Kishan

Beware from Airtel Scam (Airtel Bharti Company) ^Closed

Beware from Airtel Scam We have applied for Airtel Fiber connection at our Pitampura Premises, One of Airtel Employee Mr. Daksh, Sale ID - DB*C*****, Mobile no., **********, came into our office on **th OCT ****, for Airtel Fibre connection ...

Nov 22, 2019 by Sumit singh

International Roaming Charged without going out of country (Bharti Airtel) ^Closed

Dear Team, I have received an airtel bill of INR ****.** for this month i.e, from **.**.**** - **.**.****. When I have been through the details of bill found that the one time charges of ****.** has been charged against international roam...

Nov 21, 2019 by UMESH KUMAR DEWANGAN

Internet Conectivity issue (Airtel Bharti ) ^Closed

My name is ritik and i am airtel prepaid user. I complained regarding to slow internet connectivity. ** to ** days ago but not responding to yourself. I am very dispointed with your service and customer support. If you can not help me i chang...

Nov 21, 2019 by Ritik Chhipa

SIM Stopped working (Airtel Bharti ) ^Closed

My father using AIRTEL number from past ** years, the sim was bought in MP. Recently, during his personal visit to banglore, he tried doing a recharge which did not work. On visit to Airtel customer care office, they changed the sim card and s...

Nov 21, 2019 by Shiju

Invalid Charges laid (Airtel ) ^Closed

I am facing billing issues continuously from past * months. Even after raising ticket every month it's getting repeated, from past several months I'm getting wrong bill for the charges I've not done in Usage over pack section, this month als...

Nov 20, 2019 by Sagar C