Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Airtel Not responsible and charging me an unnecessary bill generated on my account for a selection t (Airtel ) ^Open

There was an advertisement/notification via My Airtel app on my phone and when I clicked that to enquire details the plan got activated without any confirmation from me, so I called back Customer care immediately to move back to my original pla...

Jul 13, 2020 by Kavita V

Airtel postpaid bill high charges (Airtel ) ^Open

last month i was being charged ***** Airtel bill. Airtel customer care have been really unless and not of any help. my itemized bill says i have sent several SMS and used data during international roaming which is false. i haven't used one sing...

Jul 12, 2020 by mohd reehan

Amount not reflecting in my account (Airtel DTH) ^Open

I have recharged today **.**.**** of *** Rs through UPI google pay ,but still amount not reflecting in my account so please do the needful. Acc no-********** Amount *** Time *.**am Upi transactions id-************ Regards Narendra Je...

Jul 12, 2020 by Narendra Jethani

AIRTEL Sending Postpaid Bill Without Services (Airtel ) ^Open

Regarding *** Plan | ********** | PLAN CLOSURE ========================================== As our BUSINESS is closed and every month we are getting the postpaid bill of INR ***. A Late Payment charge of INR *** has been added this month. We as...

Jul 12, 2020 by ARVIND

Promised speed not received (Youbroadband powered by Vodafone) ^Open

I have had my youbroadband broadband connection from last * months and not even a single day I have received my promised speed that is *** mbps. All I get is *-**mbps and whenever I call customer care all they say is sir please wait our backend...

Jul 11, 2020 by Kartik chhaparia

WIFI (Airtel ) ^Open

I BOUGHT THIS WIFI NETWORK OF AIRTEL .THE SERVICE IS REALLY POOR ...

Jul 11, 2020 by ADITI SAXENA

Recharge benefit not received and I lost my Rs 251 without any use (Airtel ) ^Open

Sir/Madam As per the information provided by Airtel team on **-**-****,I recharged Rs.*** to my Airtel sim.But it didn't get activated mentioning that this pack is valid only on the sim which have already a unlimited/smart pack exist.But...

Jul 11, 2020 by Muhammed Ali

Regarding disconnect the connection due to fake bill not working internet and bad service (Airtel ) ^Open

I have mailed earlier that I am not intereted to run the broad band connection due to fake bill, not working internet properly and bad service regularly. I have talked these persons but no response is there. *. Abhishek : ******...

Jul 10, 2020 by Pawan Kumar Verma

Fraud regarding Airtel broadband connection (Airtel ) ^Open

Hi I have called airtel for new broadband connection they told me to wait for ** hours I'll get call or msg from airtel and i got WhatsApp regarding new connection after * day As I discussed with my office seniors which plan to buy they told...

Jul 10, 2020 by Rahul Khambal

Refund (Airtel ) ^Open

I migrated my Airtel Postpaid services to Prepaid on *th July and recharged for ₹*** at store. Since then I am not able to use my services. I am only able to use data, not able to make or receive calls. The store and customer care won't help ...

Jul 10, 2020 by Tanya Gupta

Received wrong product (Suktams In) ^Open

Received wrong product and they don’t even have customer care number this is a fake website....

Jul 10, 2020 by Krushmi Madkaikar

Excess bill amount (Vodafone Idea) ^Open

This is to raise a concern which i am facing regarding the excess bill amount which is started showing on My Vodafone app off lately. Bill amount which is being generated on **th June was of Rs ***.** but on another screen outstanding amount ...

Jul 10, 2020 by Sachin Gupta

Vodafone Refund Issue (Vodafone) ^Open

Recharges done on *rd June ****. One *** rs recharge was successful. Two were not successful. Got one recharge amount of Rs ** credited back into bank account. But one is yet to be credited. Now more than ** days are almost over, Vodafone ...

Jul 10, 2020 by Saurabh Raheja

Non delivery of service after payment (Airtel ) ^Open

Airtel Agent claims to complete installation of broadband within * days of payment but it's the second time that same thing happened with me. He rarely picks my call, and if by chance he picks, promises to install broadband same day. Issue is...

Jul 09, 2020 by Atul Kumar Koshta

Poor network (Vodafone) ^Open

From last * weeks I can't access net properly due to very poor network in my locality ( Amherst Street, kolkata, West Bengal ). My son can't attend online classes, I can't connect Facebook, Zoom. I am facing a lot of problems regarding this poo...

Jul 09, 2020 by Pratap Sankar Pal

Network issue (Airtel ) ^Open

Worst network... Stop showing your fake advertising of network u people don't even have proper network connection in rural areas and your are showing in jungle... Fake advertising.. ...

Jul 08, 2020 by Praveen kutre

Airtel Broadband connection not given inspite of paying whole amount for 3 months in advance (Airtel ) ^Open

I have paid rs. **** for * months Airtel Fibrenet connection on **/**/**** but the connection has not been setup till date and the contact person Pooja has not picked the call even after these many days as she and her supervisor assured that th...

Jul 08, 2020 by Firdausi Imam

Airtel broken network (Airtel ) ^Open

I am using Airtel post paid service from * years. After feeling frustrated I decided to raise a complaint with Airtel in September ****. Response was "Signal is good in the reported area" without any survey. My frustration reached peaks and I s...

Jul 08, 2020 by venkatesh

I did not get sim from vodafone store (Vodafone Postpaid) ^Open

hi sir, i live in chandrapur district maharashtra state and i have vodafone postpaid sim. which is *G but i switched my phone from *G to *G and now i want to replace my sim in *G, but since long time vodafone mini store says they does not ha...

Jul 08, 2020 by shailesh rustum mule

Internet data shows consumed without usage (Airtel ) ^Open

Hi, I have not used internet on my number but still airtel says that internet consumption done. They give the time as **:**am in the morning it is done.I wont even wake at ** in the morning. When i call to customer support they kept on call ...

Jul 08, 2020 by Sai kumar

Recharge refusing (Reliance jio) ^Closed

I was trying to recharge my jio number through Paytm upi but due to bank server payment was failed. Frist attempt there was a repeat payment option I found so I did repeat payment then money has transfer to jio@citibank but jio said we have de...

Jul 10, 2020 by Vijay gorain

Charging for and providing (Airtel ) ^Closed

I purchased and paid for *G internet but Airtel is not providing me with internet....

Jun 22, 2020 by Utpal Gaurav

Fraud low network speed no connectivity and no proper respond form company (Airtel ) ^Closed

I have purchased airtel sim as I come to know that my area is in coverage with * towers according to airtel web site,But after using it it the net speed and connect speed /ping was not as it was promised, I have send email for solution but th...

Jun 22, 2020 by Gaurav tanwar

Postpaid plan change without notification (Airtel ) ^Closed

I am enrolled to Airtel postpaid with *** monthly rental plan. March month I am charged for a monthly ***+** GST rental. I raised a bill clarification request over thanks app Complaint # **-************* but no response at all, I sent an email ...

Jun 22, 2020 by RajGopal

Not yet get recharged (Airtel mobile recharge ) ^Closed

Amount of rs *** was deducted for my recharge pack of airtel in my app!i receieved the message that i would get recharge within * hours!till now i didnt get recharged!during this lockdown i am really exhausted to face this kinda problem!worst c...

Jun 22, 2020 by Vinodhini

Issue of using internet and calling (Airtel prepaid service haryana) ^Closed

I have already complaint more time in last * month regarding internet problem and calling issue. But no solution about this . I am already complaint at facebook page or gmail account . But no any response frome airtel company. I am facing that...

Jun 21, 2020 by Sumit

Recharge has not done but amount deducted from my account (Airtel ) ^Closed

Today i did my recharge from airtel app i got message that recharge has been initiated towards your airtel mobile number. Now * hours has passed but still my balance is *...

Jun 19, 2020 by Charnjit kaur

Made recharge but not reflecting (Airtel ) ^Closed

I have recharged on **********, but not reflecting...

Jun 18, 2020 by Nirbhay singh

Internet service issues (Airtel ) ^Closed

I am not getting *G internet in my area.I have online classes but I am not getting *G internet. I have recharged my Airtel prepaid sim but I am not getting the service for what I paid. In my area Airtel users are majority but we are not gettin...

Jun 18, 2020 by Jestin George

Airtel fixed line bill paid but payment not reflecting in App (Airtel ) ^Closed

I have made payments through the airtel app for my broadband but it does not reflect on the app. I have followed up multiple times through email but there is no resolution provided. They disconnected my services and I had to pay the amount aga...

Jun 18, 2020 by Shruti N

Network Issue (Idea Cellular Limited ) ^Closed

No network in my area. Pin:******. I have complained it many times. But they haven't resolved it. Each they tell different reasons and ask to try selecting network manually, which fails. Have started complaining for more than * months. ...

Jun 17, 2020 by Shiju K Babu

Fraud (Jio) ^Closed

One of the salesman of the jio made me false commitment while saling his plan . he comitted me with rs**** plan i got ***gb data everymonth till september but plan get expired just after a month . i am very disappointed with his deeds.and now h...

Jun 17, 2020 by Vaibhav Garg

Money deducted but recharge not done (Airtel ) ^Closed

I recharged my airtel number but only the money got deducted but recharge is not.done....

Jun 16, 2020 by Tanu Chaudhary

Dispute in my postpaid phone bill (Airtel ) ^Closed

I am enrolled to Airtel postpaid with *** monthly rental plan. This month I am charged for a monthly *** rental. I raised a bill clarification request over thanks app, I sent an email to *** for bill clarification and no one seems to have resol...

Jun 16, 2020 by Baghirathy Ramesh

Not Fixing the connection (Airlink Communication Pvt. Ltd.) ^Closed

Username: gajiparagd No connection since *th june **** Kindly do something or else refund my renew money back please m frustrated now ...

Jun 12, 2020 by Darshan Gajipara

Network tower not working properly (Airtel ) ^Closed

Airtel Network tower at my location was very well functioning few * months back but suddenly network started to go from our cell phones. After making numerous complaints to airtel costumer care services. I myself went to the tower and saw that ...

Jun 08, 2020 by Rishabh kushwaha

They have deducted my payment two times from my account (Airtel ) ^Closed

I recharged my net pack rs*** on first time of transaction their app hanged so I closed the app and reopened it and again I made a payment of rs*** which was successful but they deducted both payment from my account and. Trying to reach their c...

Jun 01, 2020 by Chetan Rathore

RECHARGE NOT DONE AMOUNT DEDUCTED FROM SAVING ACCOUNT (Airtel mobile recharge ) ^Closed

I HAVE RECHARGED MY AIRTEL PACKAGE WITH RS *** UNLIMITED PACK FOR ** DAYS .MY SAVING ACCOUNT DEBITED. HOWEVER RECHARGE NOT DONE. KINDLY RESOLVE MY ISSUES ASAP....

May 31, 2020 by BIRJU MADAN LAL PATHARIYA

AMT DEDUCTED BUT BIL LNOT DEPOSITT ED IN MY A CNOED (BSNL Broadband) ^Closed

TRANSACTION ID-********** , BBPS REF NO-AT********** BILLER NAME BSNLLLIND NAT** PAYMENTFOR RS****= WAS DONE FOR BILL OF A/CNO ********** -TELPHONE NO- ****-******* ON *TH MAY**** FROM MYAIRTALE PAYMENT BANK A/C NO-********** BUT NOT DEPOSITTE...

May 11, 2020 by RAMESH BABOO

Vodafone services disabled (Vodafone India) ^Closed

Hello, I am writing on behalf of my wife here. she had been using vodafone services (bangalore) for past ** years. and recently we shifted to the UK for short term. Her vodafone services has been not functioning since last september ****, ...

Apr 20, 2020 by Shahnaz Chitroda