Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Plan upgraded without coustomer consent and wrong billing issue (Vodafone) ^Open

Plan upgraded *** to *** without mine consent and wrong billing issue Moreover, since the issue was timely raised (*nd Apr) I need to understand why should i be paying for delays being calculated under pro-rate basis(**th Apr). I have not re...

Jun 02, 2020 by Rohit singh

They have deducted my payment two times from my account (Airtel ) ^Open

I recharged my net pack rs*** on first time of transaction their app hanged so I closed the app and reopened it and again I made a payment of rs*** which was successful but they deducted both payment from my account and. Trying to reach their c...

Jun 01, 2020 by Chetan Rathore

SHUTDOWN OF MY VODAFONE POSTPAID NUMBER (Vodafone) ^Open

The Complaint Is Regarding My Vodafone No.***xxxx***. This Number Is Out Of Service From **-**-**. In Spite Of Several Complaints By Mails And Over Telephone, They Are Not Bothered To Solve The Problem Till Date. Due To The Non Functioning Of T...

Jun 01, 2020 by RAJAN KUMAR

Getting Bill with using any service (Airtel ) ^Open

I am writing this with the heavy heated that I am not at all satisfied with the response from the Airtel during the current situation of covid **. i have reach to them over mail, twitter, phone , linkedin for the detailed status of the broad...

Jun 01, 2020 by Rohit Jain

RECHARGE NOT DONE AMOUNT DEDUCTED FROM SAVING ACCOUNT (Airtel mobile recharge ) ^Open

I HAVE RECHARGED MY AIRTEL PACKAGE WITH RS *** UNLIMITED PACK FOR ** DAYS .MY SAVING ACCOUNT DEBITED. HOWEVER RECHARGE NOT DONE. KINDLY RESOLVE MY ISSUES ASAP....

May 31, 2020 by BIRJU MADAN LAL PATHARIYA

JIO RECHARGE (Jio communication) ^Open

Tried recharge using jio.com portal for my number and it went through without providing my mobile number and recharged for *** amount. Not sure how this web site allowed to process a recharge without providing mobile number. it happened only on...

May 30, 2020 by Ramakrishnan

Airtel recharge not reflected (Airtel ) ^Open

I recharged my airtel number twice for ***/- on **/*/**** and **/**/****.In both the cases they have deducted money from my account but not reflecting in my number. Kindly help because their help services are of no use. ...

May 25, 2020 by Miranda Sanjenbam

Unapproved charges on International Roaming (Airtel ) ^Open

I have been in the US since Jan **** and have been using ** days roaming pack for * months. It has been automatically renewing for these * months. Apparently Airtel has revised the policy so that the roaming pack auto renewal has been cancelled...

May 20, 2020 by Vamsi Yalamanchili

NON ACTIVATION OF JIO 251 WORK FROM HOME PACK IN SIM (Jio communication) ^Open

Please refer to my following recharge done in mobile number ********** on ** May **** on expiry of Rs *** plan:- (a) Ref:- BR****MDL*K* for Rs *** at **.**PM on ** May ****. (b) Ref:- BR****MF*RAG for Rs *** at **.**PM on ** May ****....

May 18, 2020 by G.MUNISWAMY

Internet not working from 8 days (Airlink Communication Private Limited surat) ^Open

Name of the company:-Airlink, Account No.–H*****, User Id:-manish*b, Type:-prepaid, The consumer is a customer is a customer of Airlink company ..From the last * years he is using internet connection from the concerned company..But before * d...

May 18, 2020 by Tushar

Amount debited Recharge not done (Airtel ) ^Open

I have recharged my mobile number [protected] through net banking for Rs. *** on **th May **** and received an SMS with Transaction reference [protected] and airtel*/del/prepaid txn#[protected] of Rs. ***. Bank transaction was also completed su...

May 10, 2020 by Divya Relwani

Vodafone billing issue again (Vodafone Idea) ^Open

It is a similar issue with my previous complaint for ***** where I Have Been Incorrectly Charged For Internet Usage For Rs *** and I Do Still Have **+GB plus the GST being charged is also high Of which I have no such knowledge. I Tried All Op...

May 07, 2020 by Gazi Salauddin

Bsnl network issue (Bsnl Bharat Sanchar Nigam Limited) ^Open

I have been using bsnl network for past * years. it was working good in my hometown. i went delhi on an official trip and bsnl network is totally down. when enquired i came to know there is no service for bsnl in delhi as there is something cal...

May 01, 2020 by Anandarangan

Incorrect Postpaid bill (Vodafone Idea Limited) ^Open

I have been charged incorrectly on my postpaid bill by Vodafone. I have NOT made any ISD calls and I have been charged around Rs. **** for the same. Also, I have no relatives/friends or anyone out of India so there's no chance that I'd make a...

May 01, 2020 by Vinita Tekchandani

Sim Not Working and Sim Swap Issue (Airtel ) ^Open

** March - morning * Am Checked My phone There is No sim card Showing i tried in other phones too but not showing in others too next i early morning during going to my job visited Malad Store which near to railway Station, i reached there abou...

Apr 27, 2020 by Yashwant Tripathi

Airtel broadband not installed and fake commitments (Airtel Broadband ) ^Open

This is to inform you that i registered for Airtel broadband connection for my home (Desu majra, sec ***, Near maa shimla homes part *, mohali, punjab). and i have already pay the entire amount in advanced (*** rs/-) on ** of March ****. They...

Apr 03, 2020 by Gurneet Singh

Took advance rental for airtel broadband but still not installed (Airtel Broadband ) ^Open

I have req for airtel broadband connection on march ** ****, and they have took advance rental of *** + **% gst which makes total amout of Rs ****.As of now still the broadband is not yet installed in my location,called the same person who took...

Apr 03, 2020 by Shohit kanayhal

AIRTEL NO INSTALLATION (Airtel Broadband ) ^Open

I have requested a new broad band connection for which i have paid amount to airtel. Later after that installation guys have denied to proceed for installation saying there were some back end issues like no router.Its been two weeks since i hav...

Apr 03, 2020 by DHARANI G

Refund not recieved Airtel broadband (Airtel Broadband ) ^Open

Hello, I have booked for a Airtel broadband connection online and **th March got a call from airtel office (jenifer) asking for all necessory documents, I have sent all needed docs on what's app and opted for *months plan. Paid ****/- on **t...

Apr 03, 2020 by Giri Prasad

SMS Fresh Company Not Given Services (SMSFRESH) ^Open

Hi All, I bought sms package from sms fresh company, while I am discussing on phone they were so gentle after I paid money response was different, I asked for api before paying money, after I paid they are requesting for extra five thousand for...

Apr 02, 2020 by Vatsal Bhimani

AMT DEDUCTED BUT BIL LNOT DEPOSITT ED IN MY A CNOED (BSNL Broadband) ^Closed

TRANSACTION ID-********** , BBPS REF NO-AT********** BILLER NAME BSNLLLIND NAT** PAYMENTFOR RS****= WAS DONE FOR BILL OF A/CNO ********** -TELPHONE NO- ****-******* ON *TH MAY**** FROM MYAIRTALE PAYMENT BANK A/C NO-********** BUT NOT DEPOSITTE...

May 11, 2020 by RAMESH BABOO

Vodafone services disabled (Vodafone India) ^Closed

Hello, I am writing on behalf of my wife here. she had been using vodafone services (bangalore) for past ** years. and recently we shifted to the UK for short term. Her vodafone services has been not functioning since last september ****, ...

Apr 20, 2020 by Shahnaz Chitroda

Fluctuating internet (Airtel ) ^Closed

As I'm facing this issue from Feb **** I have complaining continuously and they are like "wait for *days, **days'l" etc. And now is like almost ** months and the issue is not been solved The internet keeps on fluctuating from *g - E then agai...

Apr 20, 2020 by Kuldeep Pandey

Blocking my broadband (Airtel Broadband ) ^Closed

We are working form home and i had raised a complaint on *th April to resolve this n got a message telling *th they shall rectify suddenly they said they shall do it on **th now till today its not yet rectified , we are all depending on interne...

Apr 13, 2020 by Abhilash BP

Network problem (Airtel Bharti ) ^Closed

I have registered network problem in airtel in my area for several times but they are not responding.. I need solution for this problem i am paying money to airtel and they are not providing proper signal.. I need immediate action on this issue...

Apr 12, 2020 by Manikandan

Recharge not recieved but amount deducted (Airtel ) ^Closed

I recharged my airtel mobile number +************ of amount Rs ** but haven't received it yet. The amount was deducted and the recharge was processed by Google pay but nothing has been recieved, it's been two days. I raised a dispute too but no...

Apr 06, 2020 by Kenngam kamchi

Recharge problem (BSNL) ^Closed

I paid Rs.**.** through inditab.com on**/**/**** for recharging my bsnl prepaid number . Though the said amount has been debited from my account,but,I still have not got my top-up done.What irks most that inditab people don't have any contact ...

Mar 21, 2020 by Ashraf km

Speed issues with my internet connection (Hathway Broadband Internet mumbai) ^Closed

I purchased internet service from hathway for **** for * months and for a plan which promises **mbps speed and from last *-* months i am facing speed issues i have placed complaint regarding the same in every possible way i have called customer...

Mar 21, 2020 by ANKIT PAREKH

Internet service is not getting active (Vodafone) ^Closed

I recharged for double data of rs. ***/- on **/*/**** at **.** hrs. But after doing all the manual configuration in my phone still can't use the internet. I was having trouble with jio network so thought to try Vodafone net but it's ultimate fr...

Mar 15, 2020 by Renuka Thampi

Paid money for a new connection but they say payment not dome (Hathway broadband) ^Closed

I applied for a new account online and received call from Hathway the next day. She asked for documents and asked me to send them through whatsapp which i did. Then she sent me a payment link on *th march **** which i paid. And now even on t...

Mar 14, 2020 by Sri kruthi

Harassment over call (Hathway boradband) ^Closed

They keep on calling every day after i have unsubscribed from their services. It's been months still they call every day about re subscribing....

Mar 11, 2020 by Siddhant jain

Cabal operator charges (Abpl Cable Tv Operator) ^Closed

My cabal was fine and all the channels that I purchased were working. But a week before I bought Sony sports channels for which I was told that **rs will be charged extra and I agreed that. From that day I got my sport's channel but the opera...

Mar 11, 2020 by Harish bhandari

Recharge prepaid (Vodafone) ^Closed

********** recharge for *** Rs not done Through online pl refund my amount ...

Mar 10, 2020 by Amrik singh

No connectivity since 8 days created over 10 tickets no resolution customer care executives only (Excitel Broadband Private Limited) ^Closed

My user id vaibhav*** with Excitel. In December ****, I had got almost ** days no/very bad service. I had been demanding grace days from company however the company did not reply to any of my complaints. So mentally frustrated I did not recharg...

Mar 07, 2020 by Vaibhav Garg

BSNL unauthorisedly stopped SMS and Call benefits within around 90 days for plan (OFFICE OF THE PRINCIPAL GENERAL MANAGER BSNL Thrissur) ^Closed

Had recharged PV_*** on ** or **-Dec-**** based on which validity got extended till **-Dec-**** . with the above said benefits of which *** minutes of call would be provided along with *** sms/per day..Recently we are able to find out that plan...

Mar 02, 2020 by Deepak George

Security deposit not refunded (Spectranet) ^Closed

Spectranet has not refunded our security deposit after disconnection even after multiple reminders....

Mar 01, 2020 by Vidhi Mishra

Connection not activated after installation (Hathway Brodband Internet) ^Closed

Its been a days i have paid money for new brodband connection.the installation is done but they have not activated the connection.i am not getting any help or from support no response from nodel office nd the sales guy nd installation guy block...

Feb 07, 2020 by Suraj prakash yadav

Promise not fulfilled (Airtel Bharti ) ^Closed

As promised by airtel they will provide extra *g data with ***rs recharge on mi note * phone . I have *.* GB data , my *.* GB data is used and they send me a message that you have used ***% of data and my data speed is reduced . ...

Jan 29, 2020 by Amit

Sim card replacment airtel (Airtel ) ^Closed

Hey respecteble sir i was using my mobile no. for last ** years and it is from my elder brother s proof on *rd december **** my sim id closed ,y brother was go to airtel office they told that this sim is not on your proof and hares us my s...

Jan 08, 2020 by Sikander kumar

I have recharged by jio number my amount has been deducted but my phone is not recharged kindly rev (Jio prepaid) ^Closed

Thx for INB txn of Rs.*** frm A/c X**** to Inditab Es... Ref#IGAHUSIJK* on **Jan**. If not done,fwd this SMS to ********** to block INB or call **********...

Jan 06, 2020 by Abhinav