Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Send Money but not getting recharged (Google Pay) ^Open

I made the payment. money was deducted from my account. but not getting charged. i want refund....

Nov 26, 2021 by TestingMan

WORST SPEED OF AIRTEL XSTREAM FIBER (Airtel Broadband ) ^Open

I Am Using Airtel Xstream Fiber Broadband Connection ID :- " ************_DSL" From The last * Months but from ** Days Back broadband speed is not good I have paid for *** Mbps but Got a Speed of * Mbps. I am Not Able to do my work. I tried to ...

Nov 18, 2021 by PRITAM PRIYADARSHI

HD Channels not coming (DEN) ^Open

I am a DEN customer since last ** years but when I switched over to HD channel i. e. for last * & half years HD channels are not coming despite several reminders and * time changed set up box with huge amount for new setup box installation. Sti...

Nov 06, 2021 by Dr Dhananjay Chaudhari

Amount not refunded (Atc Tower Company Of India Private Limited) ^Open

Hello sir, sir we have paid **** rs permission charges and *****rs as agreement charges , and also they told to pay *****rs as equipment charges, due to that we are not having any money so we requested to make refund of ***** rs which we have ...

Nov 01, 2021 by Thejaswini K

Promised Refund Not Received (TRAI) ^Open

My Name Is Sachin Sharma I Bought A Airtel Broadband Connection On ** June ****. I Opted For A ***MBPS Plan. But I Was Only Getting **MBPS Speed. I Complained About This To The Engineers & Customer Support Too Many Times. But I Did Not Get A...

Oct 25, 2021 by Sachin sharma

Sim card blocked (VODAFONEIDEA PVT LTD) ^Open

All of a sudden my SIM card stopped working. We went to vodafoneidea store but they have no information and want us to check with hyderabad head office. We have visited vodafoneidea head office but they say its not their SIM so i have contac...

Oct 06, 2021 by Hima Bindhu

Pathetic Network and Customer service (Airtel ) ^Open

I am unhappy with the customer support from airtel postpaid department , I have two postpaid connection with Airtel and I want to port it out but when I try to reach them on their contact centre number ,I am not able to speak with any human bei...

Oct 04, 2021 by Jay Parekh

Refund amount (airtel app) ^Open

I use a airtel thanks app for more transaction in last three days. I have process through this app my electricity bill for the month of sep ** and my amount was deducted from my account in twice ( ** &Sep ****) but not reached at right place ti...

Sep 30, 2021 by Ajay Kumar

Not getting back the security deposit from BSNL (Bsnl Bharat Sanchar Nigam Limited) ^Open

I have applied to redeem the security deposit of Rs. *,***/. against my telephone number, on *.*.**. Also it was mentioned in the application, to redeem the credited amount of Rs. *,*** /- from the balance amount from Rs. **,*** /- which w...

Sep 20, 2021 by Amitad

Delay in service (Bharti Airtel) ^Open

bought airtel xstream fiber connection. on **th August **** after ** days Internet stopped working so I raised complaint on *th September expected time for resolution was *th September **;** am ....but no one came to fix it and no one contacted...

Sep 07, 2021 by Shivam Singh

Plan not activated and charged extra money (Airtel ) ^Open

I have switched to airtel by porting my sim from Vi to Airtel, for that I have visited the Airtel store and they asked me for *** rupees which include a plan of *** rupees and they charged me ** rupees extra for porting. I have paid that amount...

Sep 05, 2021 by Pratyush Goyal

SHRIRAM LANJEWAR (Airtel ) ^Open

Dear Sir/Madam Good Day! Airtel representative Mr. Akash Thakre from Nagpur applied to my broadband connection on **th Aug **** and I have made an online payment of Rupees **** on the same day but even after * days of application my broa...

Sep 02, 2021 by shriram Lanjewar

Relocation Service not delivered (Jio Fiber) ^Open

It has been * days and I’m still awaiting an active internet connection at my house. My mobile data usage has surged ***% in the last * days as my children are attending school online; I’m working from home. All of this because of JIO Fibe...

Sep 01, 2021 by Sushila Savla

Recharge done amount taken but no benifits added (Airtel mobile recharge ) ^Open

I have recharged my number using airtel thanks app. The benifits are not added. When I called *** (number for airtel payments) they said I should call ***. When I called *** they say I need to call ***. Same thing repeated .more then ** times. ...

Aug 29, 2021 by Ongoli Koushik

Paying for Fiber plan but getting only (BSNL) ^Open

From last **-** month I have been paying bill for ***Mbps i.e ****/*** rs plan but getting only ** Mbps, that too after so many complaints. After Online consumer forum complaint they shared one letter in Feb **** saying Our modem does not suppo...

Aug 09, 2021 by Amit Kumar

Airtel Fiber (Airtel Fiber) ^Open

My Complaint number is *********. I have Complaint on * July **** my internet is very slow and my landline is not working. On * Aug **** they came and do something and my interment is completely down from * Aug **** . I have called customer car...

Aug 06, 2021 by Yog Raj

Vodafone Fraud (Vodafone Idea Vi network ) ^Open

My Vodafone best number is **********. I raised a complaint regarding network issues via twitter. I got a call from +************ on ** July **** at **.** am from vodafone chennai. The one who called was Vikasini. She was abusive and never want...

Aug 03, 2021 by Suresh Kumar

Over charging as price by Opretor (DEN) ^Open

As my discussion with customer care they told your plan is ***/- including GST and opretor charge me ***rs from last * years, the plan name is NORTH GOLD PLAN as you can see plan on website ***+**% gst The total is ***/- Vc -************ ...

Jul 22, 2021 by Saurabh Gupta

Not Fixed my Issue from 1 month (Airtel ) ^Open

My internet is very slow from * July. I complained to customer care and no one comes to resolve the issue....

Jul 22, 2021 by Yog Raj

Order not delivered (Vodafone) ^Open

Purchased Postpaid Plan: RED X Signature (₹***) Number: ********** Mode of SIM Delivery: Delivery at your Doorstep! Online Payment Amount: ****.*/- Order ID - DCHD*********** * year passed amount not refunded neither service nor product ...

Jul 20, 2021 by Vinod Kumar Bijarnia

Filthy Airtel Broadband Router (Airtel ) ^Closed

I ordered airtel xstream fiber on **th october and the connection was installed and activated on **th october and after one hour of installation the router stopped working and when I called the installation guy he checked and told me that the w...

Oct 22, 2021 by Pramod

Airtel Xtream Fiber Sales fraud (Airtel ) ^Closed

Hi I applied for Airtel Xtream fiber for my Home in Sec ** Chandigarh on ** Aug ****. The sales guy visited and did my KYC and i paid Rs**** through airtel portal. I got text from airtel saying installation will happen soon. Its been almost...

Aug 23, 2021 by Anup Chhabra

Airtel broadband not working since 6 days and no one came to fix it yet (Airtel ) ^Closed

Airtel broadband stopped working on *th July **** and many complaints and mails no one has come yet to resolve it. Last month also broadband not working for ** days. I am facing lot of difficulties in attending my office calls . I've exhausted ...

Jul 09, 2021 by Suyash Mishra

Airtel Broadband Services (Airtel ) ^Closed

Airtel Broadband Services - Nagpur I've requested a new broadband connection of Airtel on **th of May, ****. It's been more than a week now, but the commitment made by the airtel representatives has not been fulfilled yet, as I've not got the ...

May 18, 2021 by Akshay Dhengre

subscription issues with Radhe movie (Zee 5) ^Closed

I have subscribed for premium package at Zee* for Rs.*** that includes Radhe movie and Zee* subscription. But I was not able to watch the movie afterwards but only the trailer and subscription history shows expired. I again paid Rs.*** thinking...

May 14, 2021 by Shivangi Bhatia

Internet Speed (Airtel Broadband ) ^Closed

I have an internet connection from Airtel for last * years. In Jan ****, i noticed that there is frequent disconnection and slow speed. On other hand i also noticed that my bill plan was changed without my notice or authorisation and bill dropp...

Apr 23, 2021 by Neeraj Mishra

Executive abuses (Idea vodaphone postpaid) ^Closed

My Sim was post paid. where i have kept limit of ***Rs. and still i've received ****Rs Bill. due to which i clearly denied to pay. i am getting repetitive calls from executives who abuses ...

Apr 09, 2021 by JAY

Slow internet speed (Jio Telecom) ^Closed

I purchased jio sim in earlier months of **** at that time the internet speed was satisfactory (around * mbps which is enough for me) but after some time around * months later, internet speed becomes worst , even i am not able to open google pa...

Apr 08, 2021 by Divyesh kamalia

Package not delivered (Zee5) ^Closed

I subscribed zee* yearly pack by Google pay...but after recharge zee * won't running... even zee* stop responding... please help me and active my plan or otherwise refund the amount ***....

Apr 05, 2021 by Peyali Sarkar

Internet connection issue (Vodafone And Idea) ^Closed

We are using Vodafone Idea internet connection for work from home. While electricity cut, mobile tower management is not starting their generator and its caused connection disruption. thanks, Surya ********** ...

Apr 01, 2021 by Surya Yadav

No Internet services provided and incoming outcoming were barred before the expiry of the pack (Airtel ) ^Closed

Hi Team , Today am reaching here for two issues (Mobile Number: **********) *. No Internet services provided for recharged amount *. Plan has been revoked before expiry date and barred the incoming outgoing calls. Recharge summary: On mar...

Apr 01, 2021 by Dinesh Kumaar

Excess Charges (Zee 5) ^Closed

I cancelled my Zee* subscription three months back but still amount is getting debited. *-* times i cancelled it but it was debited * times from my credit card.....

Mar 31, 2021 by Anurag Tiwari

Delay in Airtel Fiber broadband installation by much more than committed time (Airtel Xtream broadband) ^Closed

I booked fiber broadband connection on ** Mar **** at **:** by paying **** via Airtel's official link. I met Airtel sales person Banti Singh (**********) in Adarsh Nagar Subhash Park and he was advertising there for Airtel. So, I called him and...

Mar 27, 2021 by Mohit Mittal

Amount not credited in my Dishtv account (dishtv in) ^Closed

Sir, I have done Rs *** recharge for Customer id *********** (Ajay Sable) on **/*/**** on dishtv official website,Payment done via (Mobikwik wallet transaction id is MOB-******** and was successful)But amount has not credited in my Dishtv acc...

Mar 25, 2021 by Pramod patil

Refund and keeps hanging (Zee 5) ^Closed

My app used to hang a lotttt when I had availed the membership not able to see one video properly it really hangs aa lotttt if u want to download it would take half an hourrr for just to show that now it has started downloadingg...

Mar 25, 2021 by Khushi Sahu

I cancelled my Zee subscription two months back but still amount is getting debited times i cancelle (Zee 5) ^Closed

I cancelled my Zee* subscription two months back but still amount is getting debited. * times i cancelled it but it was debited * times from my CREDIT card......

Mar 25, 2021 by Gaurav Shukla

Incoming call not received (IDEA) ^Closed

I bought a number of idea in which I am unable to receive. Call....

Mar 23, 2021 by Naveen Kataria

Recharge successful benifit not received (Airtel ) ^Closed

I had done recharge from phone pay, amount has been debited from my bank amount. messafe has also been receivd from airtel for successful recharge but i have not received the benifit. i have tried calling in airtel for almost *-* times but no r...

Mar 23, 2021 by Ritu virodhiya

Airtel slow internet (Airtel ) ^Closed

Suffered from network fluctuating each min.at my home location. internet was like dancing toy like *g,*g,*g changing in every minute,not a constant network, though internet not able to be used any more.if emergency then went to top roof to ava...

Mar 19, 2021 by Amarjeet Singh

No response of my complaint I lost my money of 3 month recharge there is only misleading with me (Airtel ) ^Closed

I'm a blog writer, and I'm using airtel network, and the network speed or Internet speed becomes worst from bad, and i have complained many times, but in my every complain they told me that they will fix my problem. But today this is * month fr...

Mar 18, 2021 by Jitendra kumar