Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc. The total number of telecom companies as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc. The most common telecom complaints by consumers include poor customer service, poor network coverage, slow internet, incorrect billing etc. So the questions arises as to how to file a complaint against telecom companies? Firstly we should try to resolve the complaint by calling on the customer care number. All the telecom companies have 24*7 working customer care number specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

If the company itself isn’t willing to resolve your complaint on its own, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint. You can even file a complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This website is created by the Government of India to help resolve telecommunication complaints. Moreover, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/). Moreover, there are many online portals/consumer forums such as Voxya which help in resolving telecom consumer complaints by sending legal notice to the concerned authority. We generally receive about 100s of telecom consumer complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Jio phone voucher (Jio) ^Open

hi when was first sale of jio feature phone price ****. I was paid *** hundred rupees in advance for jio phone total * phone each *** was paid but I have left * on same contact no. ********** remaining * voucher in ********** total * voucher....

Sep 17, 2020 by Mani

Did not receive refund of rs 5929 for account (Airtel ) ^Open

I had a airtel combo plan and paid a full amount of **,***.** for a year but i used service just for * months and few days . So i cancelled my connection by raising a CR and airtel initiated an amount of ****.** and promised to send this by che...

Sep 14, 2020 by Manoj Gupta

Data stealing (Airtel ) ^Open

Dated, September **,****, time- **:** am. I only used *** mb of my * gb daily data. When I checked on Airtel thanks app it showed my remaining data was *** mb. It has also happened earlier but I didn't notice. I talked to some of my friends a...

Sep 12, 2020 by Md Rehan

Refund of the product not delivered (Vodafone) ^Open

I ordered a Prepaid MNP SIM online from Vodafone (www.vodafone.in) on **th July **** for Rs. ***. It was supposed to deliver vodafone SIM at my door step. The receipt page after payment got an error. The amount got deducted but Neither SIM w...

Sep 12, 2020 by Sumit Kumar Singh

Fraud is going on my payment is not add in wallet (Airtel ) ^Open

Airtel account no - ********** I paid * times in Airtel Money Wallet but it was not deposited in the wallet and the money has gone out of the bank and never returned to the bank. Many times I have complained to Airtel Care but nothing has hap...

Sep 11, 2020 by Sandip Ramchamdra Ingawale

Barring of outgoing calls and data on mobile numbers despite paying bills (Airtel ) ^Open

I had * postpaid mobile numbers on a family plan and a landline/broadband connection from Airtel, I had been recieving proper separate E bills for both those and paid the same every month without delay for several years. They offered to bundle ...

Sep 10, 2020 by Satheesh M

Airtel Xtreme DTH (Airtel DTH) ^Open

I was having Airtel connection for the last ** years, now i have decided to upgrade it to xtreme connection , but i dont see any benefit in xtreme set top box and asked them to give my HD connection back, but they came back and said that we can...

Sep 07, 2020 by Vijayaraghavan

Cheating by airtel (Airtel ) ^Open

My airtel number is **********.My current plan with airtel is *** with validity till **th september.I recharged my account of **th august with a amount of *** which is supposed to extend my validity by ** days post **th september.After rechargi...

Sep 07, 2020 by Varun Annadata

Dissatisfaction with Airtel customer service (Airtel ) ^Open

I have bought airtel xtream broadband service. But due to covid situation I have shifted from bangalore to thrissur(Kerala). I have been trying to contact airtel customer service for a long time but just can't connect to any executive. I...

Sep 06, 2020 by K R Shibu

Received Half Data Benefits (Vodafone Idea) ^Open

वोडाफोन को शर्म आनी चाहिए इतनी लच्चर हालत मे भी जो ग्राहक उनके साथ जुड़े हैं उनके साथ भी धोखेबा...

Sep 06, 2020 by Dipendra Singh Bijarniya

Airtel Recharge Processed But Benefits Not Received Amount deducted (Airtel mobile recharge ) ^Open

I did an Airtel Recharge through Google Pay and the amount has been deducted and payment has been processed to Airtel yet I haven’t received the benefits of the plan. I did the recharge on *th Sept **** on *:** PM via Google Pay. The operator...

Sep 04, 2020 by Piyush Bansod

Severe Network Connectivity Issue in newly purchased Jio Sim still unresolved Urgent (Jio) ^Open

Hi Team, Sub: Network Connectivity Issue in newly purchased Jio Sim w.r.t. Request no:SR*******V**. I ported my number recently from BSNL network to Jio network as am facing severe network issue and its consequences like disruption in...

Sep 04, 2020 by D. Mahalakshmi

UPC code for Port of my number is not generating (Vodafone India LimitedMaharastra circle) ^Open

I have a Vodafone postpaid sim in mseb** plan. I want to port this number. I have paid all the dues up-to-date. Requested to their customer care/appellate to look into the matter through email many times. But instead of giving me UPC code for P...

Sep 03, 2020 by Parshwanath Bhupal Shete

Airtel poor network speed not resolved (Airtel ) ^Open

I got airtel both prepaid and postpaid. The data speed on my postpaid sim is maximum ***kbps and prepaid is ***kbps. I've complaining to airtel regarding this but there no one to reslove the problem. I've been trying to contact the customer sup...

Sep 02, 2020 by Rounak Deogharia

Network provider issue (Reliance jio) ^Open

In my case I have a internet connection problem and network problem in my area with Reliance Jio . Because of this issue I have called so many times to their IVR and when I have selected Telugu language they connected it to bhojpuri or Hindi s...

Sep 01, 2020 by Venkata Satya Ram Prasad Maddipati

Amount deduction without any approval (Vodafone) ^Open

Guys- What the hell is going on with Vodafone. Two days back I raised complaint for secondary balance disappearing. Yesterday they deducted amount from my main balance without my approval and intimation for some pack. Also I received SMS ...

Sep 01, 2020 by mohd

Poor Internet Service (Youbroadband powered by Vodafone) ^Open

I live in Ahmedabad. My internet connection is not working from **.**.****. I have called on ***** ***** and made several complaints. However, nobody has bothered to return my call. I have also written two emails to Nodal Officer Ahmedabad on *...

Aug 29, 2020 by Shivangi Rana

Already paid the bill payment new bill generated with due (Airtel ) ^Open

I am having One airtel account(postpaid, broadband), I have done my whole bill payment for the month of July bill, the postpaid payment is reflecting in their system, not the broadband. I have raised complaint almost ** days back, still, no re...

Aug 28, 2020 by Lakshmi Kavya Kasha

Airtel Wallet Money Was Not Added (Airtel ) ^Open

I Have Load ***rs in Airtel Wallet Through Google Pay But It's not reflect in Airtel Wallet What Can I Do ...

Aug 28, 2020 by Abdul Razak

Insulting behavior (Airtel ) ^Open

Hello, I am writing to complain about the insulting behavior of the airtel company's customer center at Saket Mandap, Durga Kund, Varanasi, UP. The incident happened today (**/**/****).The executives there, particular a specific person GAURAV...

Aug 27, 2020 by Shivanshu Shrivastava

Airtel Broadband Bad response (Airtel ) ^Closed

Hi, I shifted my home and raised shift connection request number ********* for airtel broadband to new home address on **.sep.**** but still now today **-**-**** network connection not given to new home location (no.* Thirumurugan street, Bala...

Sep 16, 2020 by Balaji Singh Lal

Porting of Idea to Airtel Zero customer support (Airtel ) ^Closed

I have ported my ** years old idea no. to airtel recently & after the number got activated, i did the first ever recharge to test if the everything was fine. Money got deducted & I received a text saying a recharge has been initiated along with...

Aug 28, 2020 by Abhinit Dwivedi

Broadband amount refund (Airtel ) ^Closed

I had requested for new broadband connect and the person came to me and informed that ** mbps speed is available at the location which i had given to him. On same day another AIRTEL employee called me and informed that i will get only ** - ** ...

Aug 27, 2020 by Himavarthanrao Bolineni

Change of plan without my notice and high bill (Vodafone) ^Closed

Vodafone has changed the plan of my three numbers making a double rental, overcharged me, and deactivated all numbers. As per the instructions, I have paid the said amount but, didn't get waive off on numbers as per their commitment and reversa...

Aug 27, 2020 by Lalitukmar Ramesh Bonde

Network issue not resolved (Airtel ) ^Closed

I have been raising multiple complaint regarding internet speed and they are not getting resolved. I have raised a new incident as I was getting only *g speed and when the ticket is been in progress for a week and now I am facing network issues...

Aug 27, 2020 by Ebin Ipe

Issue with Vodafone Idea Network and Bill (Vodafone Idea Limited) ^Closed

I have been charged with Rs ***/- for * months postpaid bill even though there is no network at all of vodafone in my area. I have raised this complaint many times but they did not bother to look into this. And when i took it to twitter they as...

Aug 27, 2020 by YASHODHAN YADAV

Blackmailling For bill payment (Vodafone Idea Limited) ^Closed

I was using a Vodafone postpaid SIM. At, the end of the month, I texted for porting on **** but my messages were blocked and was unable to port out to other operator, I continuously called customer care and they didnt provide me satisfactory so...

Aug 27, 2020 by Rohit Sharma

Fastags not delivered even after 40 days (airtel payment bank wallet) ^Closed

I ordered * fastags but I didn't get them even after ** days still iam waiting fr those fastags but now I need my money back ...

Aug 27, 2020 by Sharath

Pathetic service by Airtel ground team no connection from past 24 hours (Airtel ) ^Closed

I got new airtel connection installed on **nd July. Within ** days of installation, i lost connection for ** hours. After numerous calls, it was resolved. Again since **rd Aug, there is no internet connection at my home. I have written mail at ...

Aug 24, 2020 by Brajesh Kumar

Justice (Airtel ) ^Closed

Mjhe nahi pata yeh id apki hai ya nahi magar mai mail kar rahi hu ... Mera naam sonia hai pathankot punjab se hu ... Mjhe airtel ka store mila tha jalandhar ..civil line ka .. Meri joining ** feb ko hui ... Uske baad training ko mai .....

Aug 24, 2020 by Sonia kumari

Amount deducted but recharge not processed on MyBsnlApp (Bsnl Bharat Sanchar Nigam Limited) ^Closed

Hi, I have recharged amount *** yesterday and the amount is deducted but the recharge is not processed. Please refund the amount or process the recharge as soon as possible, please....

Aug 22, 2020 by Nishant Kumar

The stole data (Airtel ) ^Closed

I recharged my airtel sim before the pack expired but they did not give the * gb data along with it for the day saying i had already used it whereas i just recharged it...

Aug 19, 2020 by Shubham Pant

Internet is not working speed idmb s (Airtel ) ^Closed

What happens to Airtel, when I purchased a new Airtel card the internet speed was good enough and now from last month it is a very unreliable internet speed what to do? The so-called 'services' of airtel are nothing but a big giant fraud that a...

Aug 18, 2020 by Ankita Kashid

Very slow wifi speed (Airtel ) ^Closed

airtel my wifi hotspot device is giving the speed of **KBPS it is not sufficient speed of internet they are promising for at list *mbps bt its **kbps...

Aug 18, 2020 by Het Patel

Amount deducted but recharge not done (Jio) ^Closed

My money got deducted but the recharge was not done. It say attempt was unsuccessful .what does that mean.you guys should work on this . ...

Aug 15, 2020 by Ashish

Bad internet service (Vodafone) ^Closed

Respected Sir/Madam With due respect, I am writing this letter to inform you that the internet connection is down from the last few days. As you know I am a university student and most of my work is done online and for that, I need a proper...

Aug 15, 2020 by Manas Das

No action taken about postpaid to prepaid (Vodaphone Mobile) ^Closed

I am five year post paid plan customer of vodaphone . I have post paid plan for * no.But there is problem of network &mobile data.hence because of network we can't work properly.so i request to there team to change postpaid to prepaid .But no o...

Aug 13, 2020 by Dattatray hanmant desai

Airtel my wifi speed issues (Airtel ) ^Closed

I had purchase an airtel my wifi device on **.**.**** on assurance of speed of ** mbps. The device can barely give a speed of *.* mbps. Kindly refund the amount and take back the device....

Aug 13, 2020 by Nithil Girish

Airtel DishTv account suspended even after recharge (Airtel Dish TV) ^Closed

I recharged my account online and it said that the payment was successful and even though my account balance has not been updated and account shows suspended. I waited for more than an hour. It's still the same. Also, the amount has been debite...

Aug 12, 2020 by Sameer Chakke

Recharge not done (Airtel prepaid madhya pradesh) ^Closed

I did addon recharge of Rs **, it is not reflected in my airtel account...

Aug 12, 2020 by Kuldeep Kumar