Home Appliances - Home Appliances Complaints

Home Appliances Complaints

Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.

Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.

And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!

So to save yourself from all that trouble, we have come up with this article which will tell you:

- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?

Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?

There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.

The complaint against home-appliances defects is termed as home-appliances complaints.

Famous Home Appliances Companies of India

Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.

The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.

Philips:
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.

Whirlpool:
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.

Samsung:
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.

LG:
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.

Haier:
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.

Godrej:
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.

Bajaj:
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.

Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.

Most Common Issue Reported for Home Appliances Complaints

The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.

Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.

Lets see the commonly reported home appliances complaints by consumers:

Faulty Appliances:
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.

Refused Replacement:
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.

No customer support:
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.

Refund not received:
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.

In some cases, a lot of people are even not receiving the cashback that was promised to them.

No service or replacement under warranty:
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.

As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Home Appliances Complaints?

Step 1: File a formal complaint with your home appliance company:
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.

The customer care number of some of these leading home appliance companies are :

whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100

Step 2: Write to company:
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 3: Send Legal Notice:
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?

1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.

Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.

If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.

It's Time For The Conclusion

Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Home Appliances Complaints

No customer support

No installation service

Internet connectivity problem

Blocked paid channel

Faulty appliances

Refused replacement

No service under warranty

Videocon led not working (Videocon) ^Open

I purchased a videocon LED in ****. It's under *-year warranty now it's not working I complaint in videocon. They are asking charges which they nowhere mentioned at the time of purchasing. They are cheating with fake offers. ...

Aug 27, 2019 by Varsha Manvani

Not providing warranted advantage of a refrigerator (Samsung) ^Open

I have purchased a Samson refrigerator from Raj Electronics, Satighat, Bankura, West Bengal on *st September, ****. Model of the refrigerator is Rr**n***yb* Samson refrigerator ***f*pak******z. Since after purchasing this model refrigerator fre...

Aug 26, 2019 by Somnath Ghosh

Complaint on display within warranty period (Videocon) ^Open

Videocon tv not power on. Before * months I have faced vertical lines on the screen. I complain to videocon service but still not done and after some days tv also not powered on. I again registered a complaint but still not done. Always says pa...

Aug 25, 2019 by Sebastian Francis

Aquaguard stopped working (Aqua Care) ^Open

I had raised a complaint of my aquaguard UV + ro to enhance water purifier not working so a to eureka Forbes. However, a person came to my house saying they are the third party from aquaguard to repair the machine. He then replaced the filters ...

Aug 25, 2019 by Abhinandan

Damaged fridge delivered (Mehta Automobiles Pvt Ltd) ^Open

I purchased an LG fridge from Mehta Automobiles Indore on **th Aug, but they delivered a damaged fridge. LG engineer suggested me to replace the item. I requested the dealer to replace the fridge. Unfortunately, the dealer's staff is too unprof...

Aug 25, 2019 by Afaque Zaidi

Regarding TV installation (Flipkart) ^Open

I have ordered Vu TV from Flipkart on *th August to my parents. Product is delivered on time that is on the **th of August. As mentioned in the company's policy the date for installation is **th August. But on **th of August evening, I recieved...

Aug 21, 2019 by Rahul Sirugudi

AC installation fault (Reliance Digital) ^Open

Purchased carrier split AC from Reliance. Purchase date * June ****. AC installation is done by reliance and AC stopped working on May **. I called carrier service centre multiple times to get it resolved but every time I was getting the respo...

Aug 21, 2019 by Kirandeep Singh Sandhu

Cheating housing interior works are not done as committed (Deejos Interiors) ^Open

On the promises and assurances of Mr Sundar Singh, business head of Deejos Interiors Pvt. Ltd. I gave the contract to design my new house’s interior located in Sonestaa iWoods, Behind Central Mall, Bellandur - ******. The company made fals...

Aug 20, 2019 by Nipun Mohan

Cashback not credited (Pepperfry furniture) ^Open

As I have been guaranteed the *% cashback on my bank account for the bulk order (worth Rs ****** dated **/**/****) by one of executive Miss Harpriya Juyal in one of the trailing emails. As per her request, I provided all my business details/Gst...

Aug 20, 2019 by Adil

Television display not resolved in 2 months (BPL) ^Open

I had purchased a BPL Stellar television *** CM BPL***E**SFC Full Hd Led Smart TV in October **** whose display is having blackness issue which was reported by Complaint Number ****L********* in the customer care of BPL. I am getting only promi...

Aug 17, 2019 by Vibhor Gaur

New AC not cooling (Whirlpool India) ^Open

Complaint number - HR********** I raised a complaint in whirlpool ** days back and their engineers came *-* times but issue not resolved and after ** days of experiment in the last I was told that ac will get replaced but after ** days of that...

Aug 17, 2019 by Danish hussain

Defective Samsung acs (Samsung India ) ^Open

I bought a Samsung Digital Inverter Split AC (Model AR**HV*NBWK) in Dec **** for Rs **,***.**. Due to multiple defects between Sep **** to Jun ****, Rs **,***.** (**% of cost price) was paid to Samsung on repairs. Almost all major parts includi...

Aug 17, 2019 by SIBA SANKAR MISHRA

Product not repaired or replaced under warranty period (Life Tech Next Generation Technology) ^Open

I purchased one glass top three-burner gas stove on AKAI Flame purchased from the dealer M/s Life Tech (Next Generation Technology) SA Road, Manorama Junction, Ernakulam, Kerala vide order form No *** dated ** September **** for Rs ****.**. The...

Aug 11, 2019 by BALARAMAN M

Post sale service denied (Reliance Digital) ^Open

I brought Panasonic water purifier with a *-year warranty (****). This product was defective since installation with multiple episodes of the water leak. Reliance digital denied repair stating that it due to mechanical damage (due to high water...

Aug 10, 2019 by Dayananda Lingegowda

Faulty smart TV (Samsung) ^Open

I bought one smart TV of Samsung brand of **' on *st Dec ****. Now on *th august ****, the screen is totally in black condition even in on position and when I logged in the complaint with the Samsung service centre, they replied me that the com...

Aug 09, 2019 by Rajeev Kumar

No service after the sales (Sony India PVT LTD) ^Open

I purchased sony tv on ** May ****. The first time my tv got repaired in the month of October. Again it got repaired in the month of March. I gave a complaint on ** March **** complaint number ********. I have extended warranty till ** May ****...

Aug 09, 2019 by Veera reddy

Product is defective (Bantia Furniture ) ^Open

We ordered * dining table chairs from Bantia Jubilee hills branch. They said it will take ** days for manufacturing. We ordered on **th July. From then it's raining heavily in Hyderabad. After * days we got a call from the showroom that the cha...

Aug 04, 2019 by Srinivas Reddy

IFB dishwasher not repaired (IFB) ^Open

Our dishwasher that was under warranty needed to be repaired. It's been nearly a month the issue has not been resolved. They took the dishwasher to their service centre but have not returned it and not provided any information on how or when th...

Aug 04, 2019 by Deepa Mani

Service not delivered (Indu Interiors) ^Open

We've ordered a TV unit three months earlier and transferred **,*** as the advance amount. He requested for purchasing the raw material. After that, we have called him nearly *** times. Out of which he barely responded five to six times that to...

Aug 03, 2019 by Phani Kiran Bulusu

Water filter not working from last 8 months (Kent Ro Water Purifier) ^Open

I bought the kent water filter in August ****. Just after a few days of installation, it started giving regular issues like water leakage, bad water taste, high TDS, unfiltered water etc and still continuing till date for the last *-** months. ...

Jul 28, 2019 by Abhishek Garg