Home Appliances Complaints
Home appliances or domestic appliances are the electrical/mechanical machines which help in household functions. They have now become a major component of our life. Domestic appliances such as washing machine, fans, air conditioners, microwave ovens are used every day in our day to day life. There are two ways of purchasing a home appliance you can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flip kart, Amazon, Snapdeal, Shopclues etc. The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under guarantee, however, the real hassle begins when it dosen’t. Almost every company will not accept a product if it slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repairing at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2 weeks. The leading home appliance companies in India are Whirpool, Samsung, Haier, LG, Godrej etc. The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately. However, if you still feel that your case is being neglected then you file a case at your nearest consumer forum. It is hassle free and more importantly does not require the intervention of lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 20 monthly home appliances complaint.
No service provided (Cloudtail India Private Limited) Open
We have purchased BPL TV on **.**.**** with a warranty of * months. Unfortunately, my T.V picture tube was not working. Then I complain to the customer care team on **.**.****. At the time technician came to my home and he certified panel (pict...
May 16, 2019 by Jaladi
Issue not resolved (Intex Led Tv) Open
I regret to inform you that I have bought an Intex Television Model No: LED-****FHD of **' Inches Full HD LED worth Rupees *****/- in August **** from Metro Cash & Carry, Kukatpally, Hyderabad. Since day one the remote has not been working and...
May 16, 2019 by Mohammed Abdul
Defective AC received (Lg) Open
I have purchased LG * stars ac: model no. Lg sac *.* ton *sinv ks q**gwzd; LG IDU *.*t *sinv ks_q**gwzd and serial no. Gm*_ ***nahf******iu on **/*/**** from Reliance Digital Pvt. Ltd, Gachibowli, Hyderabad. However, the cooling level of the ac...
May 15, 2019 by Dr. Anita Srivastava
AC is not working and still under warranty (Voltas Ac ) Closed
I have purchased an ac of voltas company from Akashdeep electronics, railway road, Aligarh. It is not working properly. The coil of the ac is damaged. Still, the company is not solving my problem. ...
May 15, 2019 by Akshay Goyal
Defective cooler delivered (Vaishnavi Kitchen Appliances) Open
We had bought a cooler on the *th of May. It started leaking on the very night we brought it home. We went to the store the next day morning and complained to them the same. They said they are gonna send the technician but haven’t sent any fo...
May 15, 2019 by Sruthi Lenka
Ac not repaired (Samsung) Open
I bought a Samsung AC a few months back. My Ac is in warranty period. A few days back when I switched on my Ac it was not working. I called the service centre for help as it was so hot in Kolkata. The Samsung service centre sends people twice a...
May 14, 2019 by Vikash singh
Damage product sold to me (EUREKA FORBES LIMITED) Open
Dr Aquaguard Magna HD RO+UV NXT: At the time of verifying about this product to purchase their sales team has said to us it will give **** litres of water consumption. Once they install it after that we have to change the filter and then again ...
May 14, 2019 by CHINNDURAI
Customer care not resolved the complaint (Inalsa) Open
I bought Inalsa robot inox **** hand blender from Amazon on **.**.**** having * yr warranty. Company instruction manual clearly stated that it will make chutney but it is not making chutney so false documentation from the company and cheating t...
May 14, 2019 by AVINASH KAKKAR
Under AMC air conditioner not attended (Godrej Appliances) Open
Godrej Split AC under AMC. On *th May'**, I logged the complaint. On a *th first visit for inspection (Gas problem). On *th supposed to visit for the Gas refill. On *th message received will attend on **th. On **th again message received will a...
May 14, 2019 by NITIN GUPTA
Warranty repair and replacement denied (Vijay sales and phillips India) Open
My **PUT**** Phillips TV is nonfunctional since**/*/** within the warranty period. Phillips diagnosed defect on **/* yet problem not resolved till today **/*. Both Vijay salesvscaredelhi@vijaysales.com vendor and Phillips customercare@vgmail.in...
May 13, 2019 by Daya Krishna Babuta
TV under warranty not repaired (Videocon) Closed
I purchased a **' LED TV Model No DDBTVVJU**FH**XKH on **.**.**** from Glory Sons, LG-*, */***, Swadeshi Bima Nagar, Soor Sadan Crossing, MG Road, AGRA-* under *-year warranty. The set has inbuilt D*H set top box which is not working since Feb...
May 13, 2019 by Vikas Chanchal
Damaged and wrong product (Bantia Furnitures) Open
I have ordered an L shaped sofa containing * different pieces. They have sent me a damaged sofa and each part of different sizes and colours. They orally agreed to replace my sofa but they are not replacing and asking me to pay **% of the sofa ...
May 13, 2019 by Sharath Alimi
Ac not working (Daikin) Closed
Our Daikin split ac is not working. We have been requesting their hopeless authorised service centre by the name of Lord services based at Malviya Nagar, Delhi. They visit on *th May **** and confirmed to come back the next day. Since then the...
May 13, 2019 by Rachit jain
Ac is not working properly (Voltas Inverter AC) Closed
I have been calling Voltas executives and customer care people but to no avail. Ac is not working properly showing an f* error. Also, it's a brand new AC....
May 12, 2019 by Mohammed Khan
Stabiliser not replaced (Stabilizer) Closed
I purchased stabilizer for AC. The stabilizer was out of order within * week of purchase but not replaced till date. Already * days passed by Jain Enterprises-Rayagada, **********. Without AC it is too much difficult for my family along with ne...
May 12, 2019 by Krishnangshu Das
TV display issue (Samsung) Open
I bought a TV on **-Nov-****. Initially two months it was fine. After that, it is showing a green screen. I complained to Samsung but they are not responding. Please help....
May 11, 2019 by Gulrez Akhtar Khan
Regarding the problem in AC (Mitsubishi Electric) Open
On **/*/**** I purchased Mitsubishi AC from Ahad cooling solutions, Vijayawada consists of one year warranty which is recently got the problem and unable to on the AC. Then I contacted Ahad solutions for servicing then he sent one technical per...
May 10, 2019 by Johnnasha.shaik
Display board problem in the TV (Sony TV) Open
On * January ****, I purchased a Sony TV (Model name: KD-**X****C, serial number: *******; Product *D No.: ********) at Vasanth and Co. for Rs. **,*** bill no. **************). I find horizontal lines on my TV before the completion of * years. ...
May 10, 2019 by T. Shyamala Mary
Defective article received (Godrej) Open
I bought a refrigerator for Godrej company last year. From that date, so many problems arise in that article. Please help....
May 10, 2019 by Sahil Mahajan
Missing part in the refrigerator (Whirlpool) Closed
I purchased one whirlpool refrigerator on **/**/**** from Sargam Electronics Showroom, Rajouri Garden, Delhi. After one I saw in whirlpool refrigerator one tray was missing and immediately I called to Sargam Electronics Showroom, Rajouri Garden...
May 10, 2019 by Yes
