Home Appliances - Home Appliances Complaints

Home Appliances Complaints

Can you imagine your life without your television? Or your fridge? Most people can’t imagine their life without these machines. Home appliances have become an integral part of our lives. Domestic appliances such as washing machines, fans, air conditioners, microwave ovens are used every day in our day to day life.

Even living a day without any of these can be a nightmare for many. They not only make the work a lot easier but have become a necessity than a luxury.

And if these appliances stop working then the day is ruined. And having bad customer support is the worst nightmare!

So to save yourself from all that trouble, we have come up with this article which will tell you:

- What are home-appliances complaints?
- What are some of the famous home-appliances companies in India?
- Types of home-appliances complaints. (Most common issues reported)
- How to resolve your home appliances complaints?

Yes, this article will solve these questions, so sit back, relax, and continue reading! So let’s start with the most basic question, What are home appliances complaints?

There are two ways of purchasing a home appliance. You can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flipkart, Amazon, Snapdeal, Shopclues etc.

The complaint against home-appliances defects is termed as home-appliances complaints.

Famous Home Appliances Companies of India

Indian home appliance market is filled with companies competing with each other to get a solid marketplace but not every company is known among the people so let’s see some of the top home-appliances companies in India.

The home appliances market is filled with brands in which a lot of them manufacture stunning products. Some of the best brands are mentioned below.

Philips:
Philips is a Dutch company founded in 1891. They are holding a legacy of 129 years and are the leaders in the home appliance space. Sound & Vision, Personal care, Mother & child care, Household products, Lighting, Automotive, and accessories are some of the major categories where Philips build their products. Having headquarters in Amsterdam in the Netherlands, their product lineup is extremely popular in India. They have 3 manufacturing facilities in India and they are Himachal Pradesh, Chennai, and Pune.

Whirlpool:
Whirlpool is an American company founded in 1911. They are holding a legacy of 109 years recently Yale appliance statistics termed whirlpool as the most reliable brand for home appliances. Air purifiers, water purifiers, washing machines, refrigerators, ovens, and dishwashers are some of their major products. But they are mostly famous for their refrigerators and washing machines. Having headquarters in Michigan, United States their products are being sold around the globe and India is one of their prominent markets.

Samsung:
Samsung is a South Korean company headquartered in Seoul. It was founded in 1938 and holds a legacy of 82 years. Yale lists Samsung as one of the top luxury brands of India. They are a technology giant and create a vast number of products. Samsung products are available in retail outlets as well as online stores. Their product lineup is always technologically advanced than its competitors and is sold worldwide.

LG:
LG is also a South Korean company with headquarters in Seoul. JD power report says that the LG ranks highest in appliance ratings for washers, dryers, dishwashers, oven ranges, French door refrigerators, and top-mount freezer-fridge setups. Founded in 1947, LG holds a legacy of 73 years and their product lineup sells all around the globe.

Haier:
Haier is another extremely popular home appliance company in India. It is a Chinese company and has its headquarters in Qingdao in China. It was founded in 1984 and has a legacy of 36 years. They are known for their innovation in technology and are popular in India as a premium brand. The company sells its product worldwide and has a good base of consumers in India.

Godrej:
Godrej is an Indian company founded in 1897 and holds a legacy of 123 years. Having headquarters in Mumbai, India they sell their products worldwide and are insanely popular among Indian consumers. They have products in all the categories including Home Care, Personal Wash, Air Care, and Hair Care Sectors, appliances, Confectionery, Beverages, and Grocery.

Bajaj:
Bajaj group is an Indian multinational company founded by Jamnlal Bajaj. Founded in 1926 they hold a legacy of 94 years. They provide a wide range of products in consumer products & appliances for Breakfast & Snacks, food preparation, cooking appliances, home comfort appliances. They even sell refrigerators, microwaves, and a lot of other appliances.

Yes, these were some of the most popular home appliances companies in India and I believe you may have probably come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Okay, let’s see some of the most frequent complaints in the home appliances space so below are some of the major home appliances complaints.

Most Common Issue Reported for Home Appliances Complaints

The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, repairs not done, service not provided etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under warranty, however, the real hassle begins when it doesn't.

Almost every company will not accept a product if it is slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repair at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2-3 weeks.

Lets see the commonly reported home appliances complaints by consumers:

Faulty Appliances:
This is one of the most common problems that people showcase. Lots of people have received deliveries of faulty appliances or in the start, the appliances worked fine but after a month or two they stopped working. Discolouring in Televisions, Refrigerator doors not working or AC not cooling are some of the common types of complaints.

Refused Replacement:
Imagine receiving your product and using it for some time. Not even a month has passed and it stops working! And to give you even more trouble the company doesn't reply with anything related to replacement of the product. This isn’t a fictional story but this is happening with thousands of people who have got faulty appliances and now when they are asking for replacements, their customer's support is playing hide and seek with them.

No customer support:
Hundreds of people on Voxya have raised their voice on how the customer support of their home appliance team is not responding to their problems. In case of a damaged product customer support of a lot of companies stops responding to the emails/messages/calls of the consumer. This not only creates outrage in the mind of the consumer but also heavily affects the brand identity.

Refund not received:
The most common issue seen is that the people don’t receive their refunds. Thousands of people have added a complaint on Voxya about how their home appliance company is not providing a refund in case of order cancellation.

In some cases, a lot of people are even not receiving the cashback that was promised to them.

No service or replacement under warranty:
What’s worse than not getting what was promised? Giving a warranty but not service. People on voxya have showcased how they have not received the service that they should have got because the product was in the warranty period. Even they did not receive any replacement of the product under warranty. The warranty is being refused to state some uncommon circumstances.

As we have seen the most possible disputes let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Home Appliances Complaints?

Step 1: File a formal complaint with your home appliance company:
The very first thing to start with is to file a complaint with the company’s customer support on a call or by email. You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately.

The customer care number of some of these leading home appliance companies are :

whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100

Step 2: Write to company:
If raising a support ticket doesn't sound serious enough to you then you can send a written complaint via post or email to your home appliance company with all the supporting documents that you have. The contact details of all these companies are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 3: Send Legal Notice:
Consumers can send legal notice to Home Appliance Company in case it is unable to resolve their complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to the Home Appliance Company?

1: Firstly, get a legal notice drafted by a lawyer.
2: Check it properly and make sure it is signed by a lawyer.
3: Keep a copy of it for future purposes.
4: Send the legal notice to the Home Appliance Company by registered post.
5: Keep the slip or delivery report for evidence.

Step 4: File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. Consumer court is usually the last option people take and before this option people usually prefer to constantly try the customer support of the team or try their hands on social media to get more attention.

If the Home Appliance Company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

1. Intimate the aggrieved party via legal notice.
2. Draft the consumer complaint
3. Attach all the relevant documents and proofs to support your complaint.
4. Select the appropriate court for filing the complaint.
5. Pay the prescribed court fee that is required to be paid along with the complaint.
6. Submit the case along with the affidavit & fees in the court.

It's Time For The Conclusion

Buying new stuff is always a good feeling and we surely don’t want that feeling to go away just because we haven't got what we were supposed to get. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are home appliance complaints? Famous home appliance companies in India, Types of home appliance complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service. We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Forget the hassle and all the trouble that you would have faced!
Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Home Appliances Complaints

No customer support

No installation service

Internet connectivity problem

Blocked paid channel

Faulty appliances

Refused replacement

No service under warranty

Service not done (Tatasky) ^Open

Since from **th May **** till *th June **** I lodged complaint several times regarding the DTH service I cannot enjoy on my television. But regarding my complaint they are not taking any action....

Jun 08, 2020 by Somendra lal Dasgupta

Airtel DTH service disrupted and signal issue not restored even after 89 days at Kolkata post Amphan (Airtel Digital Tv) ^Open

Hi Airtel DTH service disrupted and signal issue not restored even after *-* days at Patuli,Kolkata against the consumer no.********** Very surprisingly I am left with lots of service request number like ******** lodged on **.**.** and *******...

Jun 06, 2020 by Anik Misra

Complaint Against Shopkeeper (Alisba Cooler Traders) ^Open

I have purchased a cooler from a dealer (Alisba Cooler Traders) on ** Jun **** and he provided * year Grantee of cooler motor fan. But on ** june **** motor is damaged and i called him on ** june and asked to replace it. After my first call he ...

Jun 05, 2020 by Abid Khan

ISSUE WITH THE FRESH NEW AC s baught from LLOYDS (Lloyd) ^Open

We have baught three ACs from LLOYDS Below are the status for all of them *. Machanics who came for installation didn't install AC PROPERLY .first time we got the issue of water leakage once we filed the complaint machanic came to resolve the...

Jun 03, 2020 by Nainsy Agarwal

Complaint not addressed despite several reminders (Eureka Forbes) ^Open

I have done AMC for my water purifier 'Infinity' vide attached receipt number ******* dated **.**.****. There was problem of water drippage from nozzle even after the completion of maintenance on the same day. I was told by Mr. Sapan of Eureka ...

Jun 03, 2020 by Gurucharan Singh

Item not delivered (Reliance Digital) ^Open

I purchased a Microwave oven via Order No: RDF******** on ** May ****. But till date the item has not been delivered. I have made ample calls to the customer care but they say that it is from online department and hence they cant do anything. T...

Jun 01, 2020 by Partha Datta

AMC services not given (Hitachi Johnson control) ^Open

I have a Window Hitachi ac RAW***KUD under AMC from */**/** to */**/****. I had registered a complaint on **/**/**** for service for my AC. Dated **/** **** service attented by the company representative and said gas leakage problem. After pas...

Jun 01, 2020 by NARENDER KUMAR

New Daikin A C not cooling from the installation day itself january damaged indoor machine and sh (Daikin A C) ^Open

We have purchased the Daikin A.C from Balaji Mall, near payal talkies, mango, jamshedpur. It's not cooling from the beginning even in **℃ and the indoor is damaged as well. Many a times the A.C technicians have came but couldn't able to repa...

Jun 01, 2020 by AKHTAR

Refund my amount (Reliance Digital) ^Open

On **th may **** I was paid *****/- for purchase a refrigerator from reliance digital online platform...I paid through ICICI CREDIT CARD..my payment already SUCCESSFUL also I get EMI CONFERMATION FROM BANK...BUT TILL NOW RELIANCE DIGITAL ...

May 30, 2020 by Anupam Ghosh

Lloydhorrible support liars making false commitments don t buy lloyd product else you will suffer (Lloyd) ^Open

I HAD BOUGHT AN Lloyed (HAVELLS BRAND PRODUCT) SPLIT AC *.* TON ON **-MAY-**** BUT THEY GAVE ME DEFECTIVE AC. I PAID ADDITIONAL **** INR FOR INSTALLATION. BUT AFTER INSTALLATION AC DIDN'T START WORKING. I FILED A SERVICE REQUEST BY CALLING THEI...

May 29, 2020 by Chandan Kumar

RO Water filter damaged by technician and no response from customer care in 2 weeks inspite of daily (Urbanclap Technologies India Private Limited) ^Open

I had booked an appointment with urban clap to service my RO filter on **/*/****. My RO was working fine and I just wanted a routine service. The technician spent * hours on it and left without not only servicing it but leaving it unusable and...

May 28, 2020 by Suraj Chacko

Deficiency and Negligence in Service (Carrier Midea) ^Open

Greetings of the Day, This is to bring to your attention Midea team that a bonafide customer like me has to face a single issue numerous times. Kindly, check with your system that the water dripping issue was lodged with your customer care s...

May 26, 2020 by Suman Patra

Product quality poor (Bantia Furniture ) ^Open

They have whole year furniture sale. And item with less price are of poor quality. So if you want to buy any furniture from Bantia better buy from good sources furniture. Spong quality of my sofa is very poor. Within few month spong worn out....

May 24, 2020 by Girish Gurupad Kore

Mi Tv Got Broken Mi TV Pro 55 inch (Xiomi MI) ^Open

I Had Ordered A TV From Mi.com Agter * Days It Got Delivered To Me Due To COVID-** They Denied Me To Install It So I Unboxed The TV And My Product Was Damaged From Inside There Is No Physical Damage But Screen In Broken From Inside. After Askin...

May 19, 2020 by Abhishek Goyal

DAIKIN VRV AC not working (Daikin Airconditioning india pvt ltd ) ^Open

Dear sir, We have purchased an VRV system Daikin air conditioner to villa **, Lisaa Groves , Opp: Jayabheri peak , Hyderabad . Accordingly * invoices were raised for the total equipment supply in the name of M/S Taisun Infrastructure pvt....

May 17, 2020 by Sanjeeva kumar

Refund of product (Pepperfry) ^Open

I had placed on order on May *th on *.**pm and realized by mistakenly I had ordered a wrong furniture do sent an email for correction at *pm and on next day on **th May got a call from executive and they said the correction can be made and inst...

May 16, 2020 by Harigaran s

Package not received (SONY TVs and Redmi mobile) ^Open

Just got order confirmation by email. It's not mentioned about the delivery date. Toll number inactive. Kindly refund or deliver the products. Shocked to see so many complaints. Kindly resolve...

May 16, 2020 by SALAHUDDIN AKBAR

New Mi TV PRO 55 Display issue within warranty period and issue not fixed (Xiaomi Mi ) ^Open

I bought an Mi Tv spending ***** rupees and within * months the tv isn’t working since end of March. Due to lockdown I waited and then the customer service was very bad, I had to do many follow ups and be harsh to make the technician come hom...

May 15, 2020 by Kavita V

Got Broken Mi TV Pro 43 (Mi Tv ) ^Open

May 11, 2020 by Tarun Shukla

NONAVAILABILITY OF SERVICE FROM SAMSUNG (Samsung) ^Open

I HAD PURCHASE SAMSUNG A ** MOBILE PHONE on **.**.**** from FLIPKART.I HAD GONE TO YOUR SERVICE CENTRE AT KOLKATA -******, GARIA . THEY HAVE TOLD ME THAT MY DISPLAY SCREEN HAVE BROKEN & YOU HAVE TO PAY RS.****/- . THE MOBILE PHONE HAD NOT FALLE...

May 10, 2020 by SUJAN KUMAR DAS

Independent TV not working (Independent TV DISH) ^Closed

I booked Independent TV under an offer of * year free service by paying ₹*** as initial charges and then ₹**** as installation and wiring charges. It took them *months to just install the device. After installation, it worked for * months a...

Nov 12, 2019 by Adarsh Khubchandani

Defective Product Want Replacement (Xiaomi India) ^Closed

In This year March ** We bought Mi *C Pro **'' LED TV. We are so disappointed with their quality of the product. Because we face the same problem again and again. In the first time you guys are replaced the Display of my TV. Just only after t...

Nov 11, 2019 by Mohamed Fayasudeen

TCL Faulty LED 43 inch (TCL) ^Closed

Hi, I have purchased TCL ** inch LED from Amazon * months ago but the LED stop functioning after * months. Only blue screen is coming on the display. I raised a complaint to the customer care and one engineer visit at my place. He told me th...

Nov 06, 2019 by Puneet

Product not working properly (Eureka Forbes) ^Closed

Product: Vacuum cleaner Brand : eureka Forbes Purchase shop : Reliance Digital Location: Prozone mall - coimbatore Complaint : purchased product not working properly.They told me that they will not give replacement. We are waiting since *...

Sep 10, 2019 by Raajasundharam

Inverter AC PCB got faulty very poor service from Diakin (Diakin India Pvt Ltd) ^Closed

The Daikin inverter AC quality is very poor. I purchased * inverter AC in **** both are not running fine after * year only. First AC cooling coil has rusted within the first year only another AC PCB part got faulty. I booked a complaint on **th...

Sep 07, 2019 by Ashish Mathur

Pitaplilly edapally not providing after sales service (PITTAPILLY & BUTTERFLY) ^Closed

We bought one Butterfly gas stove it was a complaint. the company replaced with a new stove and new stove also complaint no seller or no technician attending the phone. we lost the trust in butterfly stove, we want **,***.** compensation and a ...

Sep 04, 2019 by Tony Thomas Palathingal

Defected stabilizer installed (Whirlpool) ^Closed

Whirlpool stabilizer purchased with *-year replacement guarantee * times replaced since I have purchased in * year still not working. PCB of my AC is fused due to this stabilizer. Complaint number LKO*********....

Sep 04, 2019 by Rajat Gupta

Regarding window cooler (Desert cooler) ^Closed

Cooler ki moter kharab ho gyi ** din phle shopkeeper ko complaint ki usne bola sir * din baad isko me dikhwata hun. To unhone check karaya to us time fan motor kharab nikli to wo bole mere pass abhi new motor nahi hai me is motor ko le jaa raha...

Sep 04, 2019 by Hemant kumar

Dryer is not working (IFB) ^Closed

Purchase dryer on *nd August through Amazon. Delivered the machine on *rd of Aug **. Installed on *the Aug-**. From *th August it is not working. They promised to replace and given replace ID No ********** on **-**-**. They are failed to replac...

Sep 03, 2019 by NAGABHUSHANAM VADDEPALLY

Complaint for prestige ires food processor (TTK Prestige ) ^Closed

I have purchased the mixer grinder of prestige company in the month of may **** and the same was *st time damaged in the month of June Company representative took *-**working day for repair The same was again damaged after *-* working day ...

Aug 31, 2019 by Shalinder Bhatia

Not replacing my 2 month old complaint godrej ac (Godrej) ^Closed

Since * days my godrej ac is showing EL ** error and the ac is only * months old .Since * days different service men are coming and wasting my whole day. They are changing the indoor board and the next day changing the outdoor board and full bo...

Aug 31, 2019 by Diana

Wrong service and destroyed my RO (Maxpure Ro Service) ^Closed

They sent a person to change my RO filters but they came and i don't know what they did but since then my RO stoped working and when i tried to compalin about it to them they said that they will send somebody but nobody came and then they stopp...

Aug 25, 2019 by Nikunj jain

20 days faulty TV not resolved under warranty (Thomson led tv) ^Closed

I bought Thomson Led Tv in May **** , now display is not working and contact customer service on *th of August but still they are saying it will take *week to get replacement. Today i called then again and they said it will take *weeks now. ...

Aug 24, 2019 by Neeraj Chamoli

Refund not received (BOSCH Home Appliances) ^Closed

A few months ago my BOSCH refrigerator stopped working automatically. I filed a complaint at BOSCH service centre and I got a replacement of the refrigerator after so much of harassment of **-** days after repeated calling without any satisfact...

Aug 17, 2019 by Narinder Sharma

TV issue not resolved (Micromax) ^Closed

I purchased Micromax TV: Micromax **cm (**) HD Ready LED TV with Sr. No. *****B*******B with *-year standard warranty & * years extended warranty (without any terms & condition of Installation) on **-**-**** from Flipkart with Invoice number FA...

Jul 24, 2019 by Kamalkishor kakade

TV not delivered even after 2 months (Ridaex) ^Closed

I have ordered Ridaex TV on April **th, **** and haven't received it even after * months. Every time I call the customer care, they will put you on hold for **-** minutes and disconnect the call and if you are lucky, they tell that I'll be ship...

Jun 26, 2019 by Sasi Kiran Reddy

Product not working (Jaquar Bath Fittings) ^Closed

I have purchased Jaquar Esco western comod but it's not working. On **th May I complain to jaquar customer care and service centre. They are not responding. I have a big family but only one bathroom. I have more problem. Jaquar is a national br...

Jun 16, 2019 by B Raju

I got cheated (Max Serve Solutions Pvt Ltd) ^Closed

The service executive (from Max Serve Solutions PVT. LTD. Authorized service partner of Whirlpool, Srikrishna, No ****, East End Main Road,*th lock Jayanagar, Bangalore - ******, e-mail: care@maxserve.co.in) forcefully sold me two additional pr...

Jun 15, 2019 by Purushothama N

Package received defective (Navrang Audio Video Pvt Ltd) ^Closed

The piece which they sent to me is defective. It's not cooling properly. I contact them many times but their deaf ears don't listen to my problem. I call on Navrang their shop but they didn't solve my problem. I am totally offended by their beh...

Jun 02, 2019 by Sanjeeev verma

Service contract for AMC of Air Conditioner not met (Air Cool Services) ^Closed

There is a fraud racquet run by certain people called Mohammad, Irshad, Kalim Ansari where cash is collected towards AMC of Air conditioners. Some fake bills are issued, some so-called substandard service is rendered one time to enable collecti...

Jun 02, 2019 by Priya Kashyap