Home Appliances Complaints
Home appliances or domestic appliances are the electrical/mechanical machines which help in household functions. They have now become a major component of our life. Domestic appliances such as washing machine, fans, air conditioners, microwave ovens are used every day in our day to day life. There are two ways of purchasing a home appliance you can either go to a store and shop from there or follow the recent trend of ordering online. Ordering online saves time and most importantly the product is delivered to your doorstep. Most home appliances in India are ordered from E-commerce websites namely Flip kart, Amazon, Snapdeal, Shopclues etc. The most common domestic appliance complaints as reported by consumers include product not functioning properly, defective piece sold, receipt not received etc. If you have ordered online it is much more easier to get a replacement. You can either call at their customer care number and ask for replacement or you can do it yourself through their mobile app. It is very easy to get a replacement for a defective home appliance if your product comes under guarantee, however, the real hassle begins when it dosen’t. Almost every company will not accept a product if it slightly scratched or broken as this comes under physical damage, which is not covered in either the guarantee or warranty. Your best bet in this case would be to send it for repairing at a local shop or their authorized service center. Almost every well known home appliance company has a service center in every city. This process usually takes around 2 weeks. The leading home appliance companies in India are Whirpool, Samsung, Haier, LG, Godrej etc. The customer care number of some of these leading home appliance companies are :
whirlpool customer care - 1800 208 1800
samsung customer care - 1800 407 267 864
haier customer care – 1800-102-9999
lg customer care - 1800 315 9999
godrej customer care – 1800-2095511
voltas customer care - 1800 266 0100
You can call at their customer care number and voice your grievance. As there is high competition for home appliances, therefore they will try to resolve your case almost immediately. However, if you still feel that your case is being neglected then you file a case at your nearest consumer forum. It is hassle free and more importantly does not require the intervention of lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 20 monthly home appliances complaint.
Most Common Issue Reported for Home Appliances Complaints
Complaints
Voltas ac not working (Voltas split ac) Open
I purchased Voltas split *.*-ton ac. This ac not working properly I wrote the complaint many times but not provided the solution. When I call the Voltas service centre number then give the answer today is engineer visit but last five days goes ...
Jun 06, 2019 by Pramod kumar
Warranty not given (Sansui India) Open
I bought a Sansui ** UHD tv from Sapra sales Nagpur Maharashtra with *+* year penal warranty on ** September **** invoice no ***** serial no ****************** but on *th of April **** tv blinks in live streaming. So that I complain about the s...
Jun 04, 2019 by VINAY VAKHARIA
No after sales service (Blue Star India) Open
I had purchased this water purifier from Flipkart on **/*/****. The product was sold by consulting rooms private ltd. The product was delivered on **/*/**. The product installation was already delayed by the company & it was installed on **/*/*...
Jun 04, 2019 by SHADAB ILIYAS MAHAT
Under warranty LED TV not repaired from last 1 year (Videocon) Open
I have logged a ticket with Videocon in October ****. The call was attended by a dealer on **th November ****. Ordered panel CNA and still, we are waiting for the same. Almost from last one year, we are unable to see pictures even product under...
Jun 03, 2019 by Rakesh Ghare
AMC breach of contract (IFB) Open
AMC is valid till **** Feb. Still, the company is not providing service for top load washing machine....
Jun 03, 2019 by Manoj kumar sharma
Incense stick making machine not delivered (jb enterprises raghunathpur pati) Open
I purchased a machine and after * weeks return back. But the machine cost still not get. I purchase from one dealer his name Ranjeet Chaturvedi (Mantu) from Raghunathpurpati. I purchase a machine ****** Rs. I want to get ****** Rs....
Jun 02, 2019 by Dharmendra Kumar Giri
Samsung TV panel (Samsung) Open
Bought TV * months back. After two months facing panel issue. Showing green colour in display. No one is listening or responding from Samsung. I am disappointed. Please inquire before buying Samsung TV....
Jun 02, 2019 by Gulrez Akhtar Khan
Ac not working (Godrej Appliances) Open
I have purchased Godrej Ac (**/*/****). It's in the warranty period but it is not cooling. I have complained many times to Godrej through e-mail, customer care, dealer but they are not giving any positive response to us. So its a humble request...
Jun 02, 2019 by Shivani kaushal
Furniture not delivered (The Home Choice Furniture Studio) Open
We have purchased and placed an order for wardrobe and double bed and order was placed in **th April ****. The delivery date was **th May **** but to date, we haven't received any furniture. Full payment has been done and the dealer is also not...
Jun 02, 2019 by Gaurav lalwani
Defective product received (Whirlpool India) Open
Ordered for an air conditioner but the product was defective not working and it took more than * months for the company to replace the product due to which we suffered a lot. The product replaced was again defective and the product had a differ...
Jun 02, 2019 by Pawan kumar
Cashback not received (Coolwinks.com ) Open
Purchased a pair of glasses from Coolwinks during the summer sale ***% cashback offer which was stated that it will be credited post ** days of delivery. I haven't applied any promo code or Coolcash which makes me eligible for the cashback as c...
Jun 02, 2019 by Gokul A S
Microwave servicing and repair warranty was not fulfilled (Bengal Home Services) Open
My wife hired a service of repairing from Bengal Home Services for an LG Microwave on April *, ****, with a Booking ID ******. After only two days of the service provision, the microwave broke down. My wife registered a complaint again to Benga...
Jun 01, 2019 by Suman Poddar
Free service of ac (Carrier Air Conditioners) Open
The due service was not done in time. I received SMS regarding the appointment of service on ** May ****. I reached the customer care they informed me that my free service period is over. I further attached screenshots of SMS received on ** Ma...
Jun 01, 2019 by Ashok Barman
Defective product received (Reliance Digital) Open
On Saturday, May **, I purchased a Symphony Touch** Air Cooler from Reliance Digital store at Inorbit, Hyderabad. The product was delivered to me the very next day on Sunday. As soon as the product was unwrapped I noticed scratch marks, dust on...
May 30, 2019 by Naveen Kumar
Defective product received (Reliance Digital) Open
On Saturday, May **, I purchased a Symphony Touch** Air Cooler from Reliance Digital store at Inorbit, Hyderabad. The product was delivered to me the very next day, Sunday. As soon as the product was unwrapped I noticed scratch marks, dust on i...
May 30, 2019 by Naveen Kumar
Service request TV replacement pending (Lloyd) Open
The TV service request is pending for the last two months. I received the message as: Your "Breakdown" request has been registered with reference number "************". After two months they are offering smaller size than current TV and ask...
May 29, 2019 by Ramakrishnan
Defective AC supplied (O General) Open
I have purchased one O General Split Inverter AC (Model *.* t ** JCC) from M/s Goyal Radios, Sangrur (Authorized dealers of ETA General Pvt., Ltd) vide bill no. **** dated **/**/****. From day one I am feeling that said AC is not giving proper...
May 29, 2019 by Manoj Goyal
Immediate replacement of the defective air conditioner and due compensation for delay/harassment (LG Electronics) Open
I bought an AC (please see the product, dealer and installation details in the attachment) on **st Mar ****. At the time of delivery, I found that the serial number is written on the carton and the serial no on the invoice are not matching. I r...
May 29, 2019 by Kshirod Kumar Samantara
Sent a damage furniture (Mp Furniture) Open
Yesterday I bought an Almira from MP furniture Rajnandgaon, Chhattisgarh. Today **th May,** they delivered a directive, Almira. During the delivery time, we noticed this Almira is broken. I called the owner. He misbehaves with me and refused to...
May 28, 2019 by SHIPRA DAS
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