ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Order not delivered (Webfxdigital com ) ^Open

Place Order No ******** dated **/*/**** of * nos shirts and * nos T-shirts for amount of Rs ***/- but till the date it's not received. ...

Oct 08, 2020 by Ashok Kumar

No order details received after payment and no tracking details through sms or email (Mahi Fab) ^Open

I have ordered a Saree of worth *** rs for my mom which I want to gift on her birthday. After payment I haven't received any order details through sms or email. Even checked in the website by logging in its reflecting as no orders placed. Amoun...

Oct 07, 2020 by Heena Yasmeen

Wallet money not transferred to my bank account (Shiprocket) ^Open

I wanted to transfer my shiprocket wallet balance to my bank account, as per the transaction UTR number given by ShipRoccket they says that amount is already been transferred on **th sept, but the amount is not reflected in my bank amount. I ...

Oct 07, 2020 by Swesh

Refund not provided (cakes portal) ^Open

I made a transaction on cakesportal.com on dated **.**.**** for the purchase of a cake and delivery in Lucknow. They neither delivered the cake nor refunded the money. When i tried to contact them i found they have not provided any contact no....

Oct 07, 2020 by Tabish Jawed

Package not delivered Ask extra money (Dipali enterprises ) ^Open

Order ***** rupees. A* sheet paper purchase. Includes GST and transportation. From Assam to tamilnadu. I pay **%(*****) already. Balance need to pay after delivery in**-**-****.but now they inform me customs hold the courier ask ***** for insur...

Oct 07, 2020 by S. Sudalaimuthu

Shipping charges not refunded (Amazon) ^Open

I purchased a SPORTO FITNESS *-in-* Multi-Purpose Weight Home Gym Exercise Bench Press from a seller on Amazon. I received defective product, I requested for refund and Amazon said I have to spend my own money and ship the product. Multiple Ama...

Oct 07, 2020 by bharath budda

Faulty machine delivered (Shree Krishna Industries) ^Open

We ordered a cutting machine from Shree Krishna Industries, on **/**/**, bill no. **, which was delivered to us on time. We found some attachments for the machine missing. Talking with company of origin, they said it will be delivered later as ...

Oct 07, 2020 by Rahul Sah

Package not Delivered (webfxdigitel com) ^Open

Material not Received after online order and payment on **/**/****...

Oct 07, 2020 by DEBRAJ BANERJEE

Order is not confirmed after the successful payment (Ajio) ^Open

On *-**-** , I have made the payment of ****.** using UPI on AJIO shopping site. After the successful payment message from google pay, the order is not confirmed by AJIO. My orders are not updated on the orders sections. There is an issue on t...

Oct 07, 2020 by Ranjita Naik

Security deposit (Zoomcar India Private Limited) ^Open

My name is Ankit Sharma. My booking ID is...JPS*NDSWP I've booked a car from zoomcar.com and they asked me to deposit Rs.**** as a refundable security deposit amount. In terms and conditions, there is mentioned that the security amount will b...

Oct 07, 2020 by Ankit sharma

I have ordered three shirts of Rs 600 on order Order is not yet delivered (eteesstore com ) ^Open

I have ordered three shirts of Rs *** on order # *****. Order is not yet delivered. Order was on the name of Robert Dass. Paid Rs*** online. I want either refund or my order....

Oct 07, 2020 by Shalini Patarya

Wrong product delivery (Myntra and nike) ^Open

@jagograhakjago @myntra @mygovindia Dear Sir/ Madam, Online fraud has been done with me by myntra online shopping company. I have bought the Nike shoes from Myntra wroth Rs.**** after receiving the product when I open the box ,I saw wrong pr...

Oct 07, 2020 by Manish Sharma

Package not delivered and they are responding to my calls emails (Mivi) ^Open

I'm not able to track my product and not sure if I will receive it or not. They are not responding to my calls or emails and the courier service is not showing any records for the tracking number of my product which "mivi.in" provided me throug...

Oct 07, 2020 by Rushil Zala

Package not received Loan processed and no customer care number (Vle Bazaar) ^Open

I have ordered Refurbished OnePlus *T @rs ***** on *rd october from online shopping site vlebazaar. amount is dducted from my card and loan also processed and showing in my internet banking. My order is still in process not recieved and Iam ex...

Oct 07, 2020 by Sandhya Joseph

Reliance Digital Blue star Split AC Water Leakage from Indoor unit since last 4 months (Reliance Digital) ^Open

I had opted for Blue Star Split AC * yrb RCP Plan with PRODUCT SERIAL NO.: ******, on **/**/**** hence effective from **/**/****, *st year after company warranty. Register Number is ********** Contact Number is ********** *) My biggest i...

Oct 07, 2020 by Sharvin Patel

Item not available and no refund provided (FOX CIGARS INC ) ^Open

I have placed an order for * boxes of Davidoff Long Panettellas on behalf of my relative who's was asked to get this for his boss in UAE. Since this was the first time I'm purchasing through Fox Cigars I have placed an order for Cash on Deliver...

Oct 07, 2020 by Najish Muhammed

Phoneiva no details of my order (Phoneiva) ^Open

I have ordered mobiflee s*notch smart phone I got a message that I have ordered successfully but no reply from them like shipment tracking and my account is not logging in to the website ...

Oct 07, 2020 by Radhika Amanchi

Wrong Commitment (Samsung) ^Open

This is the mail sent to Samsung on July **nd. I am following up with them since then, they are saying that they will get back shortly. But I don't know what shortly means in their dictionary. Hello, This is Priyanka Arora from New De...

Oct 07, 2020 by Priyanka Arora

Package not delivered (Makemyhobby.com) ^Open

Hi On **/**/**** i have placed an oder for dragon stones for my aquarium in makemyhobby.com. I have paid the amount and has sent them the payment confirmation in whatsapp just as they have requested. The package has not been sent till date. I ...

Oct 06, 2020 by Abraham simon

Package not delivered (sathiaa com) ^Open

I have ordered * tops from sathiaa.com on **/**/****. It was worth *** rs. and it has been more than ** days since it was ordered. There were no responses from their side for queries portraying their ignorance and lack of maintaining a customer...

Oct 06, 2020 by Ameeta Kamicheril