Shree Krishna Industries
- Faulty machine delivered Open
Rahul Sah filed this complaint against Shree Krishna Industries on Oct 07, 2020
We ordered a cutting machine from Shree Krishna Industries, on **/**/**, bill no. **, which was delivered to us on time. We found some attachments for the machine missing. Talking with company of origin, they said it will be delivered later as they also have not received that attachment from the other company.
A service person also came for installation purpose. On the day of trial, the machine wasn't working properly, to which the service engineer claimed that the raw material being produced by us is inappropriate. We also believed him, but later on , we found that it was the fault of machine programming. For this reason we delayed the remaining payment.
When the machine was lying in our factory for more than * years, I personally started inspecting it. Shree Krishna Industries have set some password on its panel. Asking for the password few times, they told to release the payment, and that resulted in an unnecessary dispute.
We later on also bought some additional attachment from them, but they took the money in advance and that time also, didn't gave all our required attachments promised on Whatsapp Chat.
On **th of July, ****, they finally gave password. I checked but due to lack of knowledge found nothing.
Now whenever I ask them to correct the programming, they always ask for money.
I always told them, once they will correct it, I will release their payment.
But they aren't listening.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Shree Krishna Industries
Resolved
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