ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (Pidge) ^Open

I have ordered a ghee from cred and if was being delivered from pidge company and they have not attempted the delivery single time and it is showing as delivered... This is a really pathetic service on there side even on cred app it is showin...

Oct 15, 2021 by Abhay Yadav

GOODS NOT DELIVERED (FORIDUL ISLAM SEKH) ^Open

I have a small ladies garment shop which is managed by my old mother. I gave **,*** rupees (forty thousand rupees) to Foridul Islam Sekh for the purchase of garment brand name tags, labels, and other packaging materials. He had contacted me aro...

Oct 15, 2021 by Hazra Sultan Shaikh

Money stuck with Flipkart (Flipkart) ^Open

Ordered Apple iPhone ** ***GB(RED) from Flipkart in the Big Billion Day offer for Rs *****/- and still not received the product, Ordered on *rd October **** and Today is **th October ****. Waited so log for the product and still not received an...

Oct 15, 2021 by Yusuf Nagpurwala

Didn t get refund (Rare Rabbit) ^Open

I ordered a shirt from company's website "the houseofrare.com" (Rare Rabbit owned by Radhamani Textiles Pvt.Ltd.) on COD payment mode. On **sept**** Delhivery courier guy delivered the product and i paid the amount Rs.****.** through UPI to Del...

Oct 15, 2021 by Salil jain

Refund for Missing Product (Flipkart) ^Open

Order ID - OD****************** It's understood that same tracking no. has been used for * no. Of items ordered from same supplier. Out of * items, the item which has got delivered is only one. Kindly find attached the images of item received ...

Oct 15, 2021 by Balaji

Youtuber paras singh did not return sponsored money (Youtuber) ^Open

We contacted YouTuber paras Singh aka paras official on youtube to sponsor our play store app lifeline VPN on his youtube channel. He was offered Rs **,*** to sponsor the app. He took the money but did not upload the sponsored video even after ...

Oct 14, 2021 by MERCY BORO

Order Nor Delivered but marked as delivered (Amazon) ^Open

Amazon order no ***-*******-******* placed on **nd Oct **** for delivery on *rd Oct ****. The item showing delivered on *rd Oct at ****. At **** I enquired with the security who said no delivery has taken place. I live in a * floor * flat build...

Oct 14, 2021 by BALRAM MENON

Package not delviered (Flipkart) ^Open

The product I ordered on *nd October **** which should be delviered on *th October **** . And they keep on moving the delivery date by giving the false promise. *th October to *th then **th then **th then **th now **th ****. I faced mental ...

Oct 14, 2021 by Abhishek Kumar Gupta

Due to mismanagement I lost my product (Flipkart) ^Open

I purchased my product on Monday *th oct'** by using flipkart mobile app. They shipped my product to instakart service in thripunithra which is more than **km from my home. Now they says that they cancelled my purchased product because they can...

Oct 14, 2021 by Ajay Baby

Two Packages wrong deliver (Meesho App) ^Open

Two packages wrong delivered *. Jivika refined semi stitched suits * .do not write what product is *. House no *** gali no. * b block uttrakhand Shastri park delhi ****** ...

Oct 14, 2021 by Mubashra malik

Non delivery of product and misbehaviour by Reliance Digital (RELIANCE DIGITAL ) ^Open

I have placed an order for Boat Smart Watch Storm RTL Active Black at INR ****.**. The order was placed on *th October **** and the delivery was scheduled on *th October **** within * hrs. However, still the order has not been delivered and the...

Oct 14, 2021 by Biman Chandra

Wrong food delivery (Swiggy) ^Open

I order Kung pao bowl from excellent dumpling .but send me wrong items itstead Kung poa bowl ..when I'm complain this issue to customer care .they refused for refund ...

Oct 13, 2021 by Anupam ajay pratap

Snapdeal Not Refunding the courier charges I paid nor replying over Email (Snapdeal) ^Open

I have ordered Gas Geyser which they sent faulty. When I Asked about Return, they told me to courier it and they will pay the courier charges. Now I have paid INR *** for courier and they have stopped responding over email and chat....

Oct 13, 2021 by Raksha Thakkar

Ordered Churidhar Recieved Sari Worst Quality one Trying to return No option there No contact number (aqsafahion myshopify com) ^Open

Ordered Churidhar,Recieved Sari, Worst Quality one, Trying to return, No option there.No contact number, Mail send. no response...

Oct 13, 2021 by Muhammed Basheer

Discrepancy in serial number of Sony Bravia on TV and Tax Invoice Warranty given by Flipkart Incide (Flipkart OmniTechRetail) ^Open

I had lodged a complaint with Flipkart regarding Discrepancy in serial number of Sony Bravia W***G (priced at Rs. **,***) on TV and Tax Invoice / Warranty given by Flipkart, on October **, ****, which is being handled by Flipkart ecsalation t...

Oct 12, 2021 by Vinay Chavan

Order status shows delivered but not received (Myntra) ^Open

I got a message saying that the item is delivered. But I haven't received it. When I called them they are saying the item is delivered after confirming otp. How can they verify it if it is not send my me at all. I want refund. ...

Oct 12, 2021 by Sruthi Varghese

Receiving fraud order from Ship rocket with cod (Shiprocket) ^Open

Hi Sir, Please be informed that Iam receiving a fraudulent parcel with COD . Yesterday (**th October ****) I received a parcel with COD of Rs *** , but as soon as I opened the package the parcel was a fraud order which none of my family ord...

Oct 12, 2021 by Neha Nayal

Fake package delivered (Messo) ^Open

On *th I ordered a gown - L size using Messo app. Today I received a package from Messo with different mobile number. In the package I got one old saree along with used Tshirt. ...

Oct 12, 2021 by Suprajit Dhar

Product not deliverd and neither the refund received for the product till date (Myflowerapp com) ^Open

I placed for an order for a birthday cake on *rd of October, **** through this website with Order ID - ********* but my order was never delivered and they informed me only at night when my order was about to be delivered that they cannot delive...

Oct 12, 2021 by Savinay Surbhik

Flipkart has cancelled my order without any prior notification (Flipkart) ^Open

Sir/mam my registered mobile number of flipkart is **********,and i have ordered a metronout jeans of rs *** with order id OD****************** And they have cancelled my order without any prior notification,i called the customer care they tol...

Oct 12, 2021 by Shubham gupta

Incorrect products delivered (Mamaearth) ^Closed

This is the *nd time in a row where mamaearth has delivered incorrect products. The worst part is, they take minimum ** days to replace the items. This time I wrote an email and replied to them with the details they had asked for and yet I get ...

Sep 14, 2021 by Mahalakshmi Pawar

Payment Status Not updated (Nobrokerhood) ^Closed

I paid Rs. ****/- for advance payment of Society maintenance via phonepe through NoBroker Hood App. It is successful in phonepe but failed in the NoBrokerHood app. I complained on Twitter and sent an email, no response. Attached screenshots...

Sep 14, 2021 by Megha

Package not delivered (Happymaker) ^Closed

I have order two products from the website happymaker.in on **th July. They said that the product will be delivered within ** working days but I haven't received the parcel until now (**th September ). I have been asking then through coustomer ...

Sep 14, 2021 by Salana Ramu

Service not received (Dell) ^Closed

I bought Dell G* **** gaming laptop on on *st December **** from a retail Dell Store in Ratlam Madhya Pradesh. Since then it used to overheat a lot, I thought that was normal as I had no prior experience in using laptops. On **th August ****w...

Sep 11, 2021 by Shreya Tamra

Wrong product received and company not giving back refund (Myntra.com) ^Closed

Order ID # ******* ************** They delivered a wrong product to my address. Now they are not accepting return and not giving refund. I ordered a Black Tommy Hilfiger wallet and I received an entirely different product. It was a differe...

Sep 10, 2021 by Shubhi Asthana

Order not processed (Footballmonk) ^Closed

I ordered Barcelona jersey from footballMonk on **th of august but I haven’t got any information regarding it since then, when i track my order it says its still in processing but on the site they say it takes *-* days to dispatch....

Sep 08, 2021 by Chitrarth madan

Pickuper man rude behaviour (Lenskart) ^Closed

Pickuper man was very rude to me while calling ..... He used very bad tone....and all of a sudden disconnect the call while talking...

Sep 08, 2021 by Khushi sah

Refund not received from AJIO (Ajio) ^Closed

I have placed an order on Ajio on **th July ****, And the order Id is FL**********. I have returned the product named Adidas track pants of return ID RT******** and the refund was initiated on the **st of August of amount ****.*/- to my Mobikwi...

Sep 07, 2021 by Lohith

Phone not repaired and refund not provided (Asus India) ^Closed

Sir, I have purchased Rog Phone * and got delivered on *nd May and after using it for hardly * months and few days I got a hardware problem and problem was that its hotspot and wifi weren't turning on and after complaining they told me to visit...

Sep 07, 2021 by Harsh Raj

Used product delivered (Fynd Online Shopping) ^Closed

Used product was delivered on **aug at **:**am I clicked pics at **:** searched for fynd customer care number but they don't have it so I filed a complaint on fynd chat ...

Sep 07, 2021 by Mahendra jat

Money not refunded (Football monk ) ^Closed

Order #***** Was Placed On August **, **** And Is Currently Cancelled, I have not got my refund yet, they say they have initiated the refund on ** August ,but today is * September. Pathetic company, pathetic service, don't trust these guys... M...

Sep 07, 2021 by Abhay Yadav

I want my refund (Myflowerapp) ^Closed

I have ordered a couple combo on **/**/****...I want to cancel my order...There is no response from the other side...my order id #*********....Please help me to get the refund back...

Sep 06, 2021 by Divianth

Refund from upgrad (Upgrad.com) ^Closed

I have applied for their course in August **** and they haven't mentioned about any documents to submit before the course and now they say that you are not eligible for the course and you cant be part of the course. Its just ** days that course...

Sep 02, 2021 by Nupura Chikhale

Refund not given for more than 2 months (Vle Bazaar) ^Closed

I had shopped on **th june on VLE Bazaar website for a cell phone. i have been writing to them since June for my refund for a cell phone which i had placed an order on **th June order no ****** for Rs. ****/- and then the company cancelled it. ...

Sep 02, 2021 by Albertina Glenda Cardoza

Allergic reaction after applying Mamaearth lotion (Mamaearth) ^Closed

Few days back I made purchase via flipkart, mamaerth lotion was also in my ordered list which I received today. Applied this on my face and within few minutes I felt burn and heat on my face with redness. At last I had to wash my face to get...

Sep 01, 2021 by Sana Alam

Damaged Product (Pepperfry furniture) ^Closed

Sofas legs are bad quality with delicate plastics and it should be wooden legs to withstand. Jeffy Perumpully, herself says I am the case manager and her decision is final, it crossed * days you can't able to provide the quality legs and need t...

Aug 31, 2021 by Santhosh Mahadevappa

Fake Product mismatch return cancellation (Retailnet) ^Closed

I ordered a Kamiliant by American Tourister Kam Triprism Sp Check-in Luggage - ** inch Black from Flipkart on **th August which was delivered on **th August. The seller was Retailnet. I raised a return request on **th August as for some person...

Aug 31, 2021 by Debarati Majumder

Product not received but Money deducted (Abuggy com) ^Closed

I Ordered A Sony Headphone With Order No. #****AY Worth RS **** And It Showed Will Be Delivered By *-* Days And Still I Have Not Received The Product And Also No Update. In The Website It's Showing Order Confirmed Only Till Date. I Tried Calli...

Aug 30, 2021 by Raushan Kumar Jha

No cancellation of Course (Byjus ias) ^Closed

I m a student purchased Byjus IAS programme for Clearing UPSC as my goal with some discussion with family. The material came all by the day after i paid **** registration fees and make documentary procedure. ( After the all material reached h...

Aug 30, 2021 by Ritik Zambre

Order didn t deliver (Myflowerapp com) ^Closed

Order a bouquet for my brother on his bday,they promised * hour delivery but that was only money trap, more than ** hrs and i got nothing not even an apology....

Aug 29, 2021 by Upasna