ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Excess money Charge (Amazon) ^Open

The company charged extra money of Rs ** which was not mentioned in the invoice for the order with details mentioned: order no: ***************** (* items) order date: ** March **** order delivery: ** March. I have raised the issue with com...

Apr 13, 2021 by Abdul Moohsin

FRAUD E COOMERCE SITE DKITCHENIN MYSHOPIFY COM (DKITCHENINN) ^Open

ON **/**/**** I HAVE VISITED dkitcheninn.myshopify.com Through FACEBOOK MARKET PLACE & purchased some kitchen Accessories & PAID ***.** to Mr. ASHISHGOPANI with RRN ************ , THIS website is complete fraud , no order no. , no customer suup...

Apr 13, 2021 by Garvit Singh

Neither they have delivered package nor they are refunding money (Redmi dual mobile ) ^Open

We have order REDMI *A *n dated **-**-**** under replacement Scheme at Amazon. after waiting long time they have not dispatch the packet we have cancelled the order but still we have not received the money after that we have talk several time t...

Apr 13, 2021 by sanjay kumar

Not giving refund (bpoprojectprovider com) ^Open

i have took up an online typing job.I have done it in just * days for which time was given for ** days.For doing the job they asked me to pay a *** percent refundable amount to get the project.The only misatke i made is i have given wrong subje...

Apr 13, 2021 by anudeep talasila

Not delivered the ordered dress (Mughal bazaar chandni chowk delhi) ^Open

I ordered lehanga on made to order basis with a few changes from the demo shown for **,*** and gave advance for **,*** on *th mar ****. They asked one month to make it ready. On *th April **** they said it's not ready and told me that they ll s...

Apr 12, 2021 by Megha Periwal

Product defective and return declined (Myntra) ^Open

I Have Received A Defective Product And When Applied For Return Request, My Request Has Been Put On Hold At First And Then Declined Later That Too Without Any Acknowledgement. I Opted For Further Investigation As Well But The Customer Care Keep...

Apr 12, 2021 by anketa jandyal

Samsung AC stopped working within 2 months of continuous running (Samsung) ^Open

Samsung Started manufacturing defective AC with poor quality cooling coil which don't even work atleast * months.I need Replacement/Return of my complete Ac unit rather than repairing. I recieved call from customer care and they said that we...

Apr 12, 2021 by Kamal

Cashback not received (Samsung) ^Open

On *rd August **** I had made a purchase of a Samsung Smartwatch (invoice attached) and there was a **% cashback offer on that which is clearly printed on the credit card charge slip (copy attached). The cashback was to have been received in **...

Apr 12, 2021 by Ramkumar Ramaswamy

Product Not delivered (zopnow in ) ^Open

I have ordered chicken biriyani cut pieces and other products on zopnow.in on *-*-**,i have paid the money through UPI.they mentioned next day delivery on their website.but i did not received the product yet.i have asked for money refund on ema...

Apr 12, 2021 by Rajesh Nair

Payment unsuccessful but amount debited (Reliance Digital) ^Open

I ordered apple watch from the reliance digital app worth Rs.***** on **th april ****. I did the payment through my credit card as I entered the otp i got the automated message from the bank that this mych money have been deducted from my credi...

Apr 12, 2021 by Ojasv srivastava

Pending Amount Not Refunding (Khatushyam Ayurveda Product And Sales Private Limited) ^Open

Khatushyam Ayurveda offered for distribution of their medicine product. Make registration with ***** security deposit on Jan ****. Afterword they shows some froud orders and insist me to make another ***** purchase. Two months passed but there ...

Apr 12, 2021 by Sanjay Mohite

Cheating website (escape now tv) ^Open

This website taking money for make you meet actress in video call but after so many days they are only promising today. Tomorrow... Now they are not refunding also...

Apr 12, 2021 by Somya Ranjan Singh

FACEBOOK NOT GIVING MY BUSINESS ACCOUNT BACK (Facebook) ^Open

I Have A Facebook Account From Which I was managing my stuffs like Accessing My Business Manager, Facebook Insatnt Articles, facebook pages And Facebook Ads Manager. i dont have any backup cause i dont need or Facebook never ask me to do it,...

Apr 12, 2021 by Lad Sachadil Swain

Wrong product delivered (Flipkart) ^Open

OD****************** i have received another product of titan raga watch..insted of refund ur replace ..the seller had rejected my refund,I am unable to cancel or replace my order My account has been blocked by saying by flipkart team that you...

Apr 12, 2021 by RAHUL KUMAR

I didn t get my refund (Kwabey ) ^Open

I have returned my product on **th march But till now i didn't get any refund, company is not responding. I have tried to call, messages and twitte but not any response has come. Please help me....

Apr 12, 2021 by Tarun meena

Laptop damaged my Lenovo Technician needs laptop replacement (Lenovo) ^Open

Due to COVID when all the education institute went online, my family put a lot of my savings to purchase a laptop for my studies. I brought Lenovo Ideapad in August ****. Within few days of the purchase, I realized that the front camera of the ...

Apr 11, 2021 by Nidhi Kalani

Amount deducted No booking confirmation from Agoda (Agoda Company Pte Ltd) ^Open

Hello, I have been using Agoda.com for hotel booking since long. And I used to trust this platform as I never faced any issue earlier. But recently my views towards this company have changed completely and sorry to say but I would never use ...

Apr 11, 2021 by Avinash Kumar

Wrong Item recieved (Navi Sheenu Store) ^Open

I ordered Printer on *th march but received a Mop on **th march. I informed and requested the return but today the return is not pickedup and I havenot got the refunds. Amazon s giving just false promises....

Apr 11, 2021 by Amit Kumar

Package not delivered (Chillshopmart) ^Open

I have ordered a set of nonstick cookware set on March **, **** and paid for it but still I have not received the product.......

Apr 11, 2021 by Karthick

Order not laced after successfull payment neither refund (Myntra) ^Open

Mobikwik — Payment not received to merchant S Saahil Alam Apr **, **** Mark as Resolved I placed an order on Myntra on * APRIL ****. I have done the payment through Mobiwik wallet the payment was successful and amount also deducted....

Apr 11, 2021 by SAAHIL ALAM

Return rejected which is unfair (Myntra) ^Closed

I have ordered * products from myntra. out of which * i liked and * i created return as there is fitting issue.I received shoes on **rd march and dresses on **th march. I have created return on **th for shoes, tights and t-shirt. i only got ref...

Mar 25, 2021 by Swetha M

Tv is switching off automatically (Mi pro tv) ^Closed

My led is switching off automatically again and again ...

Mar 25, 2021 by Rishabh jain

Gaming Chair Not delivered (PBLifestyle Elite Gaming Chair) ^Closed

Ordered gaming chair with order no PBLifestyle ORDER #***** its been *month have not received the amount ...

Mar 25, 2021 by Sudhir Kove

Crop top (Londhe in ) ^Closed

My crop top is to short I want to exchange that top...

Mar 25, 2021 by Anjali sharma

Delay in two wheeler service improper response (S S Yamaha ) ^Closed

I have give my bike for service on **th February ****. Almost one month over and still my bike not completed service work and also the service peoples not providing proper response. Without my bike the routines got affected. ...

Mar 25, 2021 by Ashok Kumar P

Fake product received (Vendexa products) ^Closed

i ordered a high quality airpods to which i received a fake product which is very cheap in quality its a totally different product and i am very angry at the firm please help me sue them ....

Mar 25, 2021 by Rajat Singh

Package not delivered (Fashcic 15) ^Closed

I have ordered my order on March *,**** Till now ( March **,****), the order has not been received. We have lost around ₹***. Either we want our order or our money should be refunded. If nothing has been done about it, we will report fashchic...

Mar 25, 2021 by Smitha Hariprasad

ORDER NOT DELIVERED (Teeslion com ) ^Closed

I ordered * shirts on *th february at teeslion.com and paid online payment. still order not dilivered and no information. no contact details....

Mar 25, 2021 by SHAIK MOYIN BABU

Package not delivered (Facebook Marketplace) ^Closed

I ordered ten sets of moon cactus plant on Facebook Marketplace. I paid Rs **** through Google pay to the concern person. After * days when I checked the Facebook messenger he re blocked me in fb and I checked in gpay he turn off the msg and he...

Mar 25, 2021 by Chaithra shetty

Order not delivered (Womensgarment store) ^Closed

I have made order last evening , but if we reach company customer care it was a wrong number..this company makes fraud website please take action on them...

Mar 25, 2021 by Pavithra

Refund not received (Ajio by Reliance trends) ^Closed

I had two orders which I returned and it's been over * months now, I did not get the refund My account is also blocked , I can't even access the orders anymore ...

Mar 25, 2021 by Anmol kukreja

Received defected product (Kajaria Bathware Private Limited) ^Closed

I recently bought a one-piece commode of "Kerovit by Kajaria" from a dealer here in Kanpur, Uttar Pradesh. The piece was bought and delivered on **/**/****. And there have been multiple issues since then. Firstly, the product was incompl...

Mar 25, 2021 by Ayush Shukla

I am unable to place any return for my product (Ethnicdoor) ^Closed

I could not return my order.pls help...

Mar 25, 2021 by Aditi Bhagat

Fraud Selling in Shopclues (Rabbta) ^Closed

I ordered for two items on shopclues but I only received one item but i had paid for two.. Such a fraud Shopclues.. Very much disappointed ...

Mar 24, 2021 by Shrawani

Recharge Amount Not Refunding (Jio Fiber) ^Closed

Dear Team,i have taken Jio new connection on Dec'** & using the same till **nd Mar'** uncertainly there was a technical glitch occurred from then its stopped working ,have kept following JIo care very frequently for resolution ended up with fru...

Mar 24, 2021 by Pradeep Kumar R

Refund Issue (Club factory ) ^Closed

I have received duplicate product against order no. SO************** Dated **/**/**** and the same was returned on **/**/**** but I have not received a refund on the source account as on date. I have already sent emails but not received any res...

Mar 24, 2021 by Bhavesh Champaneria

Margin Amount Not Received Till Now (Meesho) ^Closed

It has been more than a month till now I have not received my margin amount ( Rs. *****/- ). I called and mailed the support team so many times, But didn't get a proper response till date. I am so disappointed and sick with this. they have coll...

Mar 24, 2021 by Sheela J

Every wine shop taking price above MRP (All liquior shops in ranchi basically in Ashok nagar and Argora chowk wine shop) ^Closed

Dear sir, Each and every wine shop in ranchi taking ** to ** rs extra charge after MRP. When I asked then they simply teling lena hai to lo nai to jau... So plz if u want any clue plz go to ashok nagar wine shop.. They always charge above MRP...

Mar 24, 2021 by Ravi prakash singh

Meesho reseller verification failed (Meesho) ^Closed

Meesho blocked my account reseller verification failed show on app .... Pls help me .....

Mar 24, 2021 by Dhruv Sardar

Wrong product delivery (Alisha fashionable saree) ^Closed

We orderd saree but meesho send wrong products...

Mar 24, 2021 by Seema sharma