E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.
Package not delivered after paying online (Flipkart) Open
I have ordered Redmi note * pro for exchange. Delivery guy denied to take my old phone and talking very rude. He told that he will return the phone, but I already paid the amount to the phone and ready to pay that exchange amount. But the agent...
Aug 15, 2019 by C M Vijay Kumar
Order not delivered (Grofers India Pvt Ltd) Open
I had placed a grocery order on August **. The order was scheduled to deliver on August **. The delivery team refused doorstep delivery saying you have ordered a lot of stuff and we can't deliver, so you have to collect from entry gate only. Wh...
Aug 15, 2019 by Jitender Kumar Bedi
Package not delivered (sshoppingclub.com) Open
On ** July ****, I ordered * pairs of shoes and I have prepaid for this order but still, I didn't receive my package. I have paid ****.** + ****.** = ****.** amount for this order because due to payment error payment was done two times from my ...
Aug 15, 2019 by Naveen Kumar
Package not delivered (Bootees.in) Open
I am from Betul district mp. On ** July ****, I ordered * pieces of t-shirts which total cost is ***.**. It was the prepaid amount but still, I didn't receive my package. Helpline number went switch off and they don't reply to my emails. Please...
Aug 15, 2019 by Naveen Kumar
SJRC z5 gps drone not received (Markroo.in) Open
Markroo.in says that "Imported products usually dispatched from the company within * – ** business day (Processing Time). Indian products usually despatched within * – * business day. It's Delivered within * – ** Business days all over In...
Aug 14, 2019 by Supratik Basu
The high priced product damaged within a week (Nike shoes) Open
I bought a Shoe from Nike store forum Fiza mall. Within * hours of use, the Nike shoe got damaged. Now the store and Nike team denied neither to replace nor repair. I paid Rs. **** and within short period product got damaged and nobody is there...
Aug 14, 2019 by Jet Rippa
Received wrong product (Dealsgram.in) Open
I had ordered my product on dealsgram nose earbuds and sony Bluetooth speakers. I don't know when I exact ordered but received at ** Aug **** I received a faulty product only a local Bluetooth speaker. They had frauded me of Rs **** and they d...
Aug 14, 2019 by Abhishek singh
Fraud case done (Sony) Open
I ordered Samsung level u headphone combo set but the wrong item received. I want my money back as soon as possible. I am submitting a bill with pdf format....
Aug 14, 2019 by Pallab Tripathy
Damaged product delivered (Flip Speakers ) Open
On **th August ****, the BlueDart delivery boy delivered my parcel from www.flipspeakers.com. It was cash on delivery. I paid him ₹****. He took the money even before handing the package to me. When I opened the package, I found a damaged cou...
Aug 14, 2019 by Swatej Harwande
Package not delivered (Winni.in) Open
Order is placed on *st Aug and till date, the order is not delivered. I keep calling to check and update and they say the same thing every day that product will be delivered today. They keep your call on hold and didn't come back. They gave tra...
Aug 14, 2019 by Ashish
Cheap quality dress received (Ziofy) Open
I have ordered Kurti combo for ***.** and I had got an old and cheap set of saree. No return option is available on your site and the contact no. which given on the order paper that no. is also fake. Try to solve my problem as quickly as possib...
Aug 14, 2019 by Prarthna Mhatre
Wrong product recieved (Zioffy) Open
I had ordered * Kurtis for Rs ****. I had received some cheap saree/ dress material instead of Kurti. Zioffy is a fake company I think just misleading the customer and earn money. I want my money back Zioffy doesn't have proper no. or even em...
Aug 13, 2019 by Avani Jigar saliya
Order not delivered after 3 months (The Jt Store) Open
I have purchased a chromecast from jtstore.com site on ** May ** but not delivered till date. Order showing confirmed. I called on their contact several times. They are not picking up. If picking they only inform that it will be delivered and c...
Aug 13, 2019 by Rs choudhury
Didn't receive what I ordered (Dealsgram.in) Open
I ordered a combo of sony Bluetooth speaker and bose wireless earbuds for the discount price of **** Rs in the website Dealsgram through Instagram. I received a fake speaker that too without any earbuds in the package. I want my products or a r...
Aug 13, 2019 by Saini Naidu
Mobile battery issue (Jaxtakart.com) Open
If you are in a position who can genuinely help the consumer then please help me out because later on, I get know that this company is a fraud and they are fooling and cheating customer. I have also become the victim of this. Please help me to ...
Aug 13, 2019 by MEHTAB ALAM
Refund not initiated (Rustorange) Open
I had ordered for Blue Sanganer Hand printed dress with heavy border some days ago from Rustorange website. Since the material was of poor quality I tried to return it on the very same day. After repeated requests, they finally picked up my ret...
Aug 13, 2019 by Sahita Nambiar
Wrong product delivered (Shopndealz.co.in) Open
I have ordered a combo of Nokia **** mobile and sony wireless headphone received the local product. Need to get a refund....
Aug 13, 2019 by Chakravarthy
Wishmaster cracked mobile screen while exchanging and refused to exchange (Flipkart) Open
I have issued a complaint to Flipkart against Wishmaster for cracking the screen of my device while exchanging on **/**/**** ORDER ID: OD****************** dated **/**/****. Flipkart assured me a solution within **/**/**** by callback but they ...
Aug 12, 2019 by Shubhendu Patra
Package not delivered (Drapino) Open
I ordered an Anarkali Suit on *th October **** from Drapino for which Order ID was PU************ but it was not delivered to me till date. I kept writing emails to them on their email id info.drapino@gmail.com but they never replied my mail. ...
Aug 12, 2019 by Piyush Sanghi
Wrong product delivered (Koovs.com) Open
Koovs delivered the wrong product. I ordered for Koovs slim fit trouser and they have delivered a black polo T-shirt. I have reported this incident to Koovs right after seeing the product but Koovs not taking any action. I want my money back in...
Aug 12, 2019 by Thangaperumal Nadar
