ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

AC service not done properly (Nobroker) ^Open

I have booked a AC service complaint and the technician came to my place to repair the AC and after repairing it was working fine, later in a week of time it stopped working , i tried to call the Technician but he did not respond and blocked my...

Mar 14, 2023 by Rakesh

Device damaged during repair (Samsung mobile india) ^Open

I have a Samsung Galaxy S** Ultra mobile(**GB/***GB Variant). I purchased this mobile phone online on April *,**** from Samsung India website. For the past month I have been facing a battery quick discharge issue. The battery of the mobile phon...

Mar 14, 2023 by Hitesh Kaushik

Neither order delivered nor refund processed (Toffee Coffee Roasters ) ^Open

Order #***** for Tanzania & Blonde Caramel Coffee pending for **+ days with no response to email, WhatsApp or calls. No coffee delivered, neither the refund processed. Fraudulent company with unprofessional ethics. ...

Mar 14, 2023 by Raghav Sethi

Gas cancellation refund not received (Indane Gas ) ^Open

Have ordered an gas cylinder on *th march **** through google pay and canceled on the particular day itself as the order was placed by mistake and I got a message thath money will be credited to my account within * days but I haven’t receive...

Mar 14, 2023 by Thanzim

Refund not credited (My Raymond ) ^Open

i returned my product more than ** days ago from today onwards also not credited my money ...

Mar 13, 2023 by suresh

Defective Dell Laptop Battery (Dell) ^Open

I purchased my Dell **** Notebook in Delhi on **-Jun-** for the sum of Rs. *,**,***/- (Rupees One Lakh Two Thousand Only). Within only * months of purchase, my laptop battery started malfunctioning, causing my laptop to heat up, and draining...

Mar 13, 2023 by Sounak Sarkar

Grexter living Grexter Living Regarding deposit return and theft case (Grexter living ) ^Open

Regarding deposit refund: Grexter is fraud. I left their premises on in Mar **** and they still haven’t returned my security deposit. They keep delaying it every time and there is no way to contact them other than their whatsapp support. T...

Mar 13, 2023 by Shreerath Nair

Package not delivered (Handmadelovebytanya com) ^Open

I ordered something from this website and paid the order amount online via phonepay. I ordered it on **/**/**** and then keep trying to reach them out on all social media and calls but i hardly get connected to them and if got connected they al...

Mar 13, 2023 by Sayyam Sugandhi

Fraud Commitments by Indiamart Agent Manager (Indiamart) ^Open

as our company registered with Indiamart in October, **** in Indiamart Advantage Program in which they promise to gave us *** non lapsable Buyleads and those conversation are on mail also but know they disagree for there commitment....

Mar 13, 2023 by Shivam Mittal

Refund not coming from nike (Nike air force) ^Open

On **th of January, I ordered Nike air one from nike.com. Order was not placed but money was deducted. Upon complaining nike, they acknowledged me that you will get your refund in * days. On *rd of February, I got a proof of refund from nike. B...

Mar 12, 2023 by Jay prakash

Cancellation and resund issue (Byju s) ^Open

I purchased a course from byjus but I canceled so they demand me to pay ***** rs for load cancellation and they promised me that your loan will be canceled in **-** days but even after ** days my loand did not cancel.money is deducting from my ...

Mar 11, 2023 by Manoj Pal

Poor workmanship product (Reliance Jewels) ^Open

As per attached bill we purchased gold chain on **.**.**** from Reliance Jewels VADODARA Gujarat. We kept it in locker. As soon as we opened box on *.*.** for use we found * ring came out of chain and chain was in * piece. Then immediately ...

Mar 11, 2023 by Yogesh Jambusaria

Faulty laptop neither getting picked up for return or refund (Flipkart) ^Open

I purchased a lenovo laptop from flipkart, and it was delivered on the **th of Feb. Since it has charging issues, I raised a replacement complaint on **th Feb. Until March *st, they postponed several times and finally canceled the replacement s...

Mar 11, 2023 by jaishree k

Package not delivered (Lenskart) ^Open

My order id is#**********. I have placed the order on *st march **** at lenskart store,Diamond Plaza mall,nagerbazar and paid Rs.****/- for two spectacles. In the lenskart app the package is expected to be delivered by *th March but today is ...

Mar 11, 2023 by Avisek chaudhury

NoBroker not refunding my token amount after cancellation (Nobroker) ^Open

I have shortlisted a property (NB-*******, * BHK Flat In Platinum Pleasant For Sale In Nizampet) through NoBroker team and agreed to buy then paid the token amount of Rs. *****/-.on Sun, ** Feb, ****. Later on I cancelled that property due to w...

Mar 11, 2023 by Krishna Kaarola

Myntra not picking up product (Myntra) ^Open

I had ordered one jeans from Myntra app with Order ID # ******* **************. This jeans is very large and substandard quality product. It looks like used and dirty. So I requested it's return. But nobody came for pickup. I waited for three d...

Mar 11, 2023 by SHIVANI VALECHA

Refund not delivered (Amazon) ^Open

Hello Sir, Mene * March **** ko, Woodland Men's Dubai Khaki Ankle Boot-* Kids UK (GB *******) order no. ***-*******-******* Amazon se purchase kiye. * March ko vo delivered hote hai. Vo ghar pe family members ne open kia to paya used or old p...

Mar 11, 2023 by Sanyu kuntal

Wrong Product Received from Flipkart (POCO Xiaomi ) ^Open

I ordered POCO M* *G phone from Flipkart on **th February**** but I received a defective iphone ** on March *, **** . I provided them screenshot and asked for replacement but it was rejected. I didnot received any message from flipkart support...

Mar 10, 2023 by Kanav Raina

Late delivery i want to cancel order but they charge full (Swiggy) ^Open

Yesterday I ordered pizza at *.** pm first delivery time shows ** min than they told me ** min after that I want to cancel ordered because I know that they don't delivery it in ** min so they are going to charge me full so I didn't cancel the o...

Mar 10, 2023 by Vishwas Nigam

No broadband connection for Airtel Black (Airtel ) ^Open

No internet connection provided after switching to Airtel Black, even after paying the advance. No response to mails and no update to complaint filed on call since last many days. Field agent is unreachable. Kindly refer to mails from RM******...

Mar 10, 2023 by Rishabh Mittal

Delay in Delivery of Brezza ZXI Magma grey (Maruti Suzuki) ^Closed

I'm extremely frustrated with the unacceptable delay in delivering my Maruti Suzuki Brezza ZXI *AT (magma grey) even after multiple follow-ups with the dealer and Maruti Suzuki customer care (complaint no: **********). Despite being promised a ...

Feb 08, 2023 by Binoy

Wrong Glasses Power Given (Lenskart) ^Closed

I Purchased Glasses from Lenskart, and the test they did failed, as the power they gave was wrong. I tried contacting them but they told me window is closed and can't do anything about it, I got my power checked yesterday again and I Was right,...

Feb 07, 2023 by Nikhil

Furniture not delivered (Furny) ^Closed

I had placed an order for a * seater sofa from the furny website on **th of Jan. They sent me order confirmation email and invoice but since then there's been no response. I've tried reaching out to them on email and phone but haven't received ...

Feb 06, 2023 by Aswin G

Package not delivered (Nirbani India ) ^Closed

I ordered * items worth **k on January **th and **th i.e after their office hours. Since the processing time was * month which I did not have to spare I called them on January **th asking to cancel the order and since work had not been started ...

Feb 06, 2023 by Yukta R

Return of a product (Ajio) ^Closed

I purchased a sweetshirt from Marks & Spencer through Aijo. Since the size was large, I asked for a return. The return date was set for February * but no delivery agent showed up, therefore it was moved to February * but no delivery agent show...

Feb 06, 2023 by Rohan

Defective product delivered (Flipkart) ^Closed

Received a defective product from day one and return request was rejected thrice even after being in the policy norms....

Feb 05, 2023 by Bhadresh Chandura

Football shoes worth Rs 2500 lasted for 2 months (Viralto) ^Closed

I had purchased football shoes Viralto worth Rs. **** for my son in Nov **** and by Jan **** the right shoe had torn. When I contacted their Sarjapur Road outlet for the same, their staff was very rude about this matter and simply refused ...

Feb 04, 2023 by Deepak Kumar

NOT REFUND BY COMPANY OF MISSING ITEM (MORE Store) ^Closed

I would like to inform you that we was ordered on through more app order id no is….#****** and material not deliver full quantity and the same time dt **.*.**** I was raised the issue and I, have shared the material pics to your customer care...

Feb 01, 2023 by DEEPANKER SINGHAL

Electric Vehicle battery Not repaired Replaced in warranty period even after 30 days (PURE EV ) ^Closed

The Vehicle Epluto*g started getting battery problem, I raised a ticket (D****-Jan **) in the company website on *nd Jan. I got a call after couple of days from the service representative and asked me to visit service center. hence I took it to...

Feb 01, 2023 by Anikethan

Order not deliver (capablehubprottonme myshopify com) ^Closed

have odered a denim jacket via online page of capable-hub-protton-me.myshopify.com.but there are not respond yet for any update or deliver date.and i am check the page but that will be unavialable now.and i paid amount for that product. ...

Feb 01, 2023 by Sahil mukri

No Refund Recieved (Lenskart John Jacobs) ^Closed

I had returned the product on **th January at their store which i did not like. And They said we will refund the amount within *-* days. Its been like ** days now and yet i am told to wait for another *-* days. And this is happening since last ...

Jan 31, 2023 by Ashish Dhamu

Replacement is not delivered and no update after complaining so manh times (Meesho aap ) ^Closed

I have applied for replacement, parcel picked up by shadowfax on **th Jan **** but not updated on meesho app. Its been more thn * days i m continuously complaining on their help center and getting mad, people asking to hold the calls for more t...

Jan 30, 2023 by Pooja Namdeo Verma

Fake and Damaged Product Delivered (Flipkart) ^Closed

I ordered the said product from Flipkart on **-**-****. The product was delivered on **/**/****. It was a generic box without any brand packaging. As soon as i opened the box, the product was cracked and damaged from * places. I raised a replac...

Jan 27, 2023 by Aditya Minocha

Lenskart sold me two Gold Membership and denied to refund one on my request (Lenskart) ^Closed

Hello Team, I am Sathya Murthy Gururajan (+************)and have recently placed two orders on Lenskart, one directly at the store and one via Lenskart application. The order numbers are ********** & ********** and the Gold Membership was ap...

Jan 24, 2023 by SATHYA MURTHY GURURAJAN

Package was broken (LG T V) ^Closed

It was so sad my TV has broken, I paid more money to take care of it but they delivered broken TV....

Jan 23, 2023 by Saveen Kumar

Pending Final Settlement and Harassment (INFINITYQUEST IT SERVICES PRIVATE LIMITED) ^Closed

I worked for UK clients for a company Infinity Quest (http://infinityquest.co.uk) , so our timings were from **:** to **:**, we were not provided with any basic security like Security Guard, CCTV, even no Corridor lights, No power Backup in th...

Jan 23, 2023 by Niharikhaa K N R

Deposited Money but still not received (Olymp Trade) ^Closed

i have Deposited Money but they cancelled my transaction and i have lost my money...

Jan 22, 2023 by NAVEEN V

Product not received (Face book marketplace) ^Closed

Product in facebook marketplace bought was not delivered and their phone is switched off...

Jan 21, 2023 by Kaarthic

Pls make my order cancel in Kurtideals in I don t want to place order but honestly I want to check w (Kurtideals) ^Closed

See actually u guys asked about amount of loss and I mentioned ***/-. It means possibility of loss in my case.Be coz I already mentioned above why I want to cancel my order.I just shook when "Kurtideals.in" confirms my order w/o asking any paym...

Jan 21, 2023 by Jyothi

Micromax IN Note 2 Oak 64 GB (Micromax india) ^Closed

We bought Micromax Note * phone **-**-**** online. A few days later the fingerprint problem came. At that time we M/s Lakshmi Communication in Tirupathi **-**-***/***, Shop No: ***,*ST Floor Central Park, Tilak Road, Tirupathi Contact Number ...

Jan 17, 2023 by SK GOUSE BASHA