ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Club Factory Not refunding (Club Factory) ^Open

I returned the shoe ordered against order no. SO********* due to small size. Return was picked up on Sunday ** Mar and was delivered to Warehouse on ** Mar. On ** Mar return was rejected due to Quality check fail "defective/damaged item". ...

Mar 23, 2020 by Gaurav Varshney

My Server Down For 4 Days Not Resolved yet (Milesweb) ^Open

HI, Iam customer of milesweb Hosting company.Now the Server down for * days and not yet resolved. I have around ** Domains in server and my customers asking compensation. Customers not getting emails and website , so complete business not wor...

Mar 23, 2020 by Shinoj Kattisseri

They just permanently locked my account (Myntra Company) ^Open

I was a loyal customer of myntra from since ages, three days back I gotta know that they have locked my account stating I haven't complied to their user rules, their customer care I tell you is THE worst. I recently had alot of returns made and...

Mar 22, 2020 by Anjana Sidharthan

Wrong product Delivery (Paytm Mall) ^Open

I buy Redmi Y* but i recived Redmi note *S Paytm mall froud with me wrong product delivery by Xpressbees delivery service AWB no ************...

Mar 22, 2020 by Sachin Kumawat

Delivered fake product and no option for refund (Themaxfashion) ^Open

Order #******** I have ordered * dresses in * plus * offer from a website named 'themaxfashion.com'. but i got cheated by them. they send one shirt instead of the ordered product. there is no refund or return option too. i thought the we...

Mar 22, 2020 by Janaki S

Delivered wrong lehenga (Mahiyaranfab Com) ^Open

I ordered black and peach colour lehenga... But they deliver me parrot green and red colour lehenga.. N the quality of that lehenga was worst.. ...

Mar 22, 2020 by Khyati Shrivastava

Exorbitant Prices during crisis (Milkbasket) ^Open

We are going through a crisis situation known as 'Corona Virus'. We cannot move out of our houses and are totally dependent on services like Milkbasket. But suddenly I see Milkbasket is charging exorbitant prices for grocery items like vegeta...

Mar 21, 2020 by Neha Jain

Refund not received (Myntra) ^Open

I returned my Ether denim flared trouser (Return no.-**********) ordered from myntra due to some fitting issue. Its been * days yet i have not received the refund amount.. Whenever i try to contact them they always have different stories. Last...

Mar 21, 2020 by Minakshi Kumar

Package not delivered (Keveshoop Fashion Store ) ^Open

I ordered charcoal denim shirt on *rd March until today i didn't get my order..They said ** days and time period completed..I sent mails for them,they are not responding....

Mar 21, 2020 by Sree Datta

I was reveived another product (Westernwears) ^Open

I was boked laengha choli set but i was received saree very bad product and i was called so many times they are not answering blocked my call...

Mar 20, 2020 by Mondi satish

Online Fraud (shoppingbiz4u.com) ^Open

At first they called force to order me anything. Then they told me for gst tax ....

Mar 20, 2020 by Subrata Bhunia

Refund not received from Flipkart (Flipkart) ^Open

I had ordered a mobile phone on date **-**-****, the mobile is canceled the next day and its refund is not yet...

Mar 20, 2020 by Meet Singh

Item not delivered no response from company (Vip Bharat) ^Open

I purchased a number from vip bharat of ₹***** and did the payment online via payumoney but now their is no response from the company about my sim delivery and they are not replying my mails payment id done via payumoney is *********...

Mar 20, 2020 by Akash chauhan

Claim refund and COMPENSATION for my losses (Paytm Mall) ^Open

My ordar id:- *********** Produdt:- Iphone XS max **gb gold color (refurbished -Like new condition) Claim amount:- ***** Payment:- HDFC credit card on ** months emi EMI AMOUNT:-****/ MONTH for ** months Credit card intrest:-**% of billing amoun...

Mar 19, 2020 by Sameer Chauhan

Https styleinside in Package is delivered but it is not that product i ordered and also product is (styleinside) ^Open

I ordered combo pack of shirt and package is received but product is not that I ordered and received product is very very bad quality product (less than ***rs) and I want to return the product but nothing is showing in the site...please help o...

Mar 19, 2020 by Ashok V

No return and refund (Myntra.com) ^Open

I have purchased a louis philippe white shirt with order no-*******-*******-******* at *nd march . I got damaged product ( plastic stick on right shoulder ) bad quality so i contacted to customer care but they locked my account instead of solvi...

Mar 19, 2020 by Umesh yadav

Claim refund compensation for losses (Paytm Mall) ^Open

Mar 19, 2020 by Sameer Chauhan

Package not delivered (Wearitloud com) ^Open

I had ordered goods on wearitloud.com on **/**/**. The website said that the products will be delivered within *-* days and now it has almost been * days since I have ordered the products and I still haven't received it. I sent a mail to the co...

Mar 18, 2020 by Pranav

LAPTOP RELETED (Flipkart) ^Open

Sir, I had to get a window laptop from Flipkart, but I got a Linux order by mistake and I spoke to the company in this regard, there was no correct answer from their side, I asked for a laptop to read but there will be no software running in Li...

Mar 18, 2020 by Shruti dwivedi

Package not delivered (Three Dot Store) ^Open

I ordered a pair of shoes on *th March till now I didn't get my shipment my order no is TWS**** .so yesterday I contacted to their customer service no. Which I got in Google so their executive said that your order has been cancelled because of ...

Mar 18, 2020 by Sandeep negi

Zcoins disappeared (Zivame) ^Closed

I was assigned *** zcoins after my first purchase with Ziwame. Today I was looking to place another order. I appled my zcoins and went to the payment but for some reason the transaction failed and I was redirected to the order screen. I checked...

Feb 07, 2020 by Riya Patel

Not delivery of package and took payment twice (Flaberry.com) ^Closed

I odered online flowers worth rs **** from flaberry.com on * Feb **** and then i paid whole amount online by sbi banking.payment was completed.then i again got a message from flaberry that my payment is unsuccessful then again they send me link...

Feb 07, 2020 by Brahmdeep singh

Paid online money for flowers delivery and now no one is responding (arena flowers gurgaon) ^Closed

I booked flowers from the website https://www.arenaflowers.co.in/gurgaon-send-flowers-delivery.html which claims same day delivery in gurgaon but after paying the money the numbers are unresponsive and they are not replying at all. there is no ...

Feb 07, 2020 by Vikash sharma

Wrong Product Received (Amazon .in) ^Closed

I have ordered an Ryzen * ****G desktop processor from Amazon website by seller named Shailron Technologies for ₹ **** on ** January ****. But received a rubic cube instead of Processor. Made many calls to Customer service of amazon India and...

Feb 06, 2020 by Rakesh Bobbati

Wrong product delivered (Myntra) ^Closed

Wrong product delivered. I ordered a jeans and they sent me a woollen skirt. I raised a complaint the same day Jan **th by calling there customer care and they informed me of an email that will be sent to me to attach the pictures. I waited for...

Feb 05, 2020 by Deepmala Manna

Substandard Product (Paytm mall shopping) ^Closed

We ordered * kg. Walnut giri from PayTM Mall. After it was delivered we found that it is blackish in color and tasted bitter. So we approached PayTM Mall customer care and they said please attach photos of the product and packaging etc. After a...

Feb 04, 2020 by Sandip Grover

Paid for the order but yet to recieve order confirmation (Elxstores com Ground Floor z12 45 Raja Garden Delhi West Delhi Delhi ) ^Closed

I have order an Hope android watch at ****rs... After the payment i have not received the order confirmation message.. Can you please help on this...

Feb 01, 2020 by Manikandan M

Fake product delivered (M4) ^Closed

I ordered a mi band * by seeing a add saying buy one and get one free for ₹****. The product was delivered within * days. Instead of mi band * i got some other cheap bands that isn't even working. The delivery was cash on delivery process. Pl...

Jan 31, 2020 by Shiva karthik

Issue not Resolved (Marq By Flipkart) ^Closed

I bought Marq washing machine just * months before. ** days before its stopped working so I raised complaint on **-Jan-****. But still the issue is not fixed even though doing regular follow up.Please do the needful....

Jan 31, 2020 by Padmanabhan

Smart watch not delivered (Digital shop 18) ^Closed

Dear I have ordered one wrist watch flexible gold u guys given me some other watch Nd no charger with watch how should I charge the watch Nd it is in switch off waste of time ordering in your company when u guys can't deliver the product why t...

Jan 31, 2020 by Mohammad ali

Unbranded speaker received (Ezeekart) ^Closed

I have ordered a product based on advertisement shon on the ezeekart website with sony Bluetooth speaker and ear buds combo was based on Rs 1439 Based on the above order i have placed the order nad recieved it to but i received some Dublicate ...

Jan 31, 2020 by Praveen

Wrong jacket delivered (Myntra) ^Closed

I ordered a Puma women jacket on **th of Jan **** worth INR **** , and i received Myntra package on **th Jan ****. However After opening the packet i found a used fake bad quality Armani jacket that was enclosed in a transparent puma packet wi...

Jan 31, 2020 by Pooja Tripathi

Amount paid online but no confirmation (Sugdeal.com) ^Closed

I ordered vivo v** mobile today and paid money online but there is no confirmation message is received although **** of amontillado is already transferred online via google pay...

Jan 31, 2020 by Nagarathna Shivakumar

Blazer not delivered (Amazon.in) ^Closed

I have order a Van Heusen Men's Notch Lapel Slim fit Blazer from Amzon.in, it i showing delivered but i have not recieved the product. i have complaint regarding this at the same time but their team is saying that at our end package has been de...

Jan 30, 2020 by Deepinder

Wrong shirt received (Shirtscombo.com) ^Closed

Got poor quality and wrong size of shirts of different designs as ordered. No means of contact except Gmail id and I got cheap quality shirts with different colours. this is big fraud to customer.. pkrc ********** Order id ******* Referenc...

Jan 30, 2020 by Sachin vetkar

Cashback not received (Freekaamaal.com) ^Closed

They get commission for customers purchase and further give cashback to customers. I had made some purchase through freekaamaaland get cashback of ****. But now they are not replying to mail. They have negative feedback on social media. There a...

Jan 30, 2020 by Chetan papneja

Replaced item is refurbished instead of brand new (Amazon.in) ^Closed

I asked for replacement but there are not accepting..it's older product that they send to me...

Jan 29, 2020 by Mayur Popatlal Chavda

Worng item delivered (Ashleyclothingstore.com) ^Closed

Hello sir, I bought the * shirt from the ashleyclothigstore.com site for ***. When the pakaywas delivered and I opened it, the completely different shirts in there. I actually tried to contact them with the phone number and email, they didn...

Jan 29, 2020 by Sureshbhai Patel

The quality of product is very bad (Jiofab.com) ^Closed

The quality of the dress is very bad comparison to the price ...

Jan 29, 2020 by AFSIN ARIF

Transaction fraud by Turantorder.com (Turantorder.com) ^Closed

I have sone a payment for my product and not received a receipt from the merchant amount gets deducted but not yet confirmed by the merchant even I complained about my payment to the service provider through which I have done a payment they hav...

Jan 29, 2020 by Wasi Ahmed