ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Defective mobile received with scratch on screen (Croma A Tata Product ) ^Open

I ordered an Apple Iphone ** through ecommerce website croma (Order ID TC************) which was delivered to me on **.**.****. When I opened the packet there was a thin hairline scratch in upper half of its screen. I raised a support request (...

May 12, 2022 by Nitin Kumar Jain

Package Not Delivered (Flipkart) ^Open

I have ordered Mobile phone worth **,***/- on **/**/****, the delivery date was i got was **/**/****, but today is **/**/****, no postive response from flipkart and delivery partners, they just convincing me that u will get the product at the e...

May 12, 2022 by Prabhat Ganesh Patil

QUALITY ISSUE (Dell 3511) ^Open

I would like to inform you about my product which I had purchase from Tata Cliq, It is a Dell Inspiron **** laptop overall performance was very good from four & half month but quality & durability of the product is not good after four month hi...

May 12, 2022 by Shivam Sisodia

Flipkart is not generating refund for the product picked up (Flipkart) ^Open

Dear Voxya, Please help to take my money back from flipkart for the product which I have returned. I have ordered a Van huesan jeans from Flipkart under the order ID OD****************** on *st May. Due to some issue in its size, I created a ...

May 12, 2022 by SHIVANI VALECHA

Order ID Refund not processed by reliance digital from the last 20 days (Reliance Digital) ^Open

I’m writing this email to the resolver team after experencing a pathetic Customer Service experience from the reliance customer service team. I’ve been so patient over the last ** days, however I can’t bear it any longer with the kind...

May 12, 2022 by Chaitanya

Missing wrong Product (Amazon) ^Open

Ordered samsung galaxy M** *g mobile from Amazon when opened delivered package received "Surf Excel along with deck of cards" inside mobile box instead of mobile phone. Raised the issue to AmazonCC immediately then they took ** days for investi...

May 12, 2022 by Naim Adam Inamdar

Poor packers and movers Charged high but provided semiservice (NO BROKER PACKERS AND MOVERS) ^Open

Actually, I booked on **/**/**** for shifting services from BHEL, Old MIG, Hyderabad to Bonsai Arbour, Tellapur, Hyderabad (less than *Km) on **/**/**** through NO BROKER PACKERS AND MOVERS. As requested by the tele-caller, provided all invento...

May 11, 2022 by Vakkalagadda Sai Manikanta

Fraud company no track (Myshopify Com) ^Open

i ordered boat airpods *** anc from MYSHOPIFY and the amount was deducted to vinod enterprise and i did not received any confirmation mail or text regarding my order. and i am also not able to track the order from there . after i searched this ...

May 11, 2022 by yashika sharma

Refund not initiated (Jiomart) ^Open

I have purchase AC product on **-Mar-**** at jiomart online shopping and spent Rs: *****.**/- through CITIBANK Credit card and after so many following ups due to delay in delivery, finally on **-April-**** updated as Returned due to technical g...

May 11, 2022 by Bhujangarao Vasamalla

Not Working Device (Jio Company) ^Open

I purchased the JioExtender* AX**** WiFi * Mesh online. from Jio.com *. I called the customer service to Install the device *. They asked to contact the nearest Service Center. I took the device and gave to them. *. Service Engineer came...

May 11, 2022 by Sivakumar Padmanaban

Cooler not received (London Britches) ^Open

I ordered an Air cooler from the London Britches website by paying **** through Paytm on ** April **** which is charged under the name of "The Mrs Chef". But, later i understood from reviews of London Britches in other forums, that they are fak...

May 11, 2022 by Abhilash Jain

UNABLE TO ACCESS MY MOBILE PHONE (Flipkart) ^Open

I have purchased a mobile phone on **.**.**** in Flipkart's scheme called Smart Upgrade Plan and as per agreement I have to pay **% amount of the mobile at the time of purchase which I paid at that time and remaining **% amount before the date ...

May 11, 2022 by Amit Vyas

Deposit not returned (Colive Bangalore) ^Open

The Company Has Terminated Services At Colive Newark, As Per Your Notification Of December *, ****, And The Last Day Of Your Operations In The Property Is November **, ****, With No Notice Period. The Deposit Sum Would Also Be Given To The P...

May 11, 2022 by Rahul Badade

Improper maintenance and Negligence of Security Services at Spencer s Hypermarket Visakhapatnam (Spencers Retail Ltd) ^Open

On **th May **** at *:** PM myself and my husband went to Spencer's Store near address D.no. **-**-**, Resapuvanipalem, Behind Dr.L.B. College. ******, Visakhapatnam, Andhra Pradesh. India. We parked our car Skoda Rapid bearing no. AP**CY**** a...

May 11, 2022 by Neerukonda Kiranmayi

Withdraw Amount not credit in my account (Pokerbaazi) ^Open

Sir, I withdraw my amount ** april *****rs from pokerbaazi app I send all proof my side bank statement,bank coustmercare recording,bank reply mail but he is return my amount I complaint pokerbaazi co-founder-puneet singh on mail for my issue r...

May 10, 2022 by Kapil Rohilla

Bad quality picnic table (Pepperfry furniture) ^Open

The response I received from Pepperfry regarding the defected picnic table which showed cracks within * months of purchase. As per pepperfry "any defect as per terms and conditions laid out by the manufacturer. Your product seems to have been d...

May 10, 2022 by Shejal

NEET Registration cancellation and refund (Byjus) ^Open

I got my son registered in Jan **** for a * year NEET preparation program even though he was going to appear for Class X boards only in April-May ****. I did not need a loan, but the salesman somehow talked me into getting one from Fullerton (l...

May 10, 2022 by Mridul Bhardwaj

Account banned on bgmi (Battlegrounds Mobile India) ^Open

To Battlegrounds Mobile India , on (****/**/**) my Battlegrounds Mobile India game account ( ********** ) has been banned for ** years without any reason, i did not done anything wrong against the rules and policies of bgmi,the...

May 10, 2022 by JOMY T S

Package cancelled without consent and refund still pending (Flipkart) ^Open

I have ordered a Huami Amazfit GTS *e smartwatch on the **th April **** and it was supposed to be delivered on *nd May ****. After making the payment online and also after it was shipped to my nearest delivery hub, the product didn't go out fo...

May 10, 2022 by Naveen Reddy

Received Damaged product from orient Electric (Orient Electric Limited) ^Open

I purchased an Orient fan *** Blade ceiling electric fan from Flipkart on **th October ****. I have enclosed copies of my receipt and/or the warranty for your information. Since October the fan is faulty and is not working for which I have cont...

May 10, 2022 by Riddhi Parekh

3086 (Tatacliq) ^Closed

Not providing pick UP of the Product from * month ...

Apr 20, 2022 by Yoganand Tiwari

Not ready to cancel booking and give refund (Oyo) ^Closed

I've booked a room at New Ascot Hotel, Kochi, Kerala, India on **th April ****, for * days, and paid an amount of ₹****. After checking in to the room, I found that the room was very unhygienic & non-sanitized, with full of dust and torn-off ...

Apr 19, 2022 by ROSHIN A RAHMAN

HSRHP STICKER BOOKING CANCELLED 2 TIMES (Link Utsav Registration Plates Pvt Ltd HSRP Shanti Nagar Om Nagar Sector 11 Gurugram Haryana ) ^Closed

Dear Sir, I have an appointment for a sticker for my vehicle.*st time I entered my full chassis and engine number. Your agent said to enter the last * digits of the Chassis and Engine number. Another * times my order was cancelled. I don't un...

Apr 18, 2022 by MANISH SHARMA

Flipkart refusing to Refund Replace a defective damaged iPhone (Flipkart) ^Closed

I purchased an iPhone ** mini (Black, **GB) from flipkart. The seller is NGIVR RETAILS. I received a defective and damaged phone which doesn't work at all. Flipkart is refusing to return and refund the money. I am stuck with a phone that does n...

Apr 17, 2022 by Dyuman Aditya

Order not delivered from youniquestore Instagram page ( youniquestree ) ^Closed

_youniquestree_ or_youniquestore_ changing their Instagram page names frequently. owner name is simran manchada I had ordered * kurtis in November **** cost of **** rs after a severe follow ups and calling her daily sent only * kurti in april...

Apr 16, 2022 by Manasa Kumar

Fake product selling and not refunding money (Express mart) ^Closed

I have ordered Iphone ** refurbished from Express mart, New link road, Kandivali west Mumbai, Mob no : ********** but i got a copy of iphone. when I told to return it they just not receiving my call. ...

Apr 13, 2022 by suraj

Replacement of product (Boat) ^Closed

I have raised a complaint for product under warranty on ** Feb **** for replacement of boat airpods ***T and on ** Feb **** the product was collected for exchange but till ** Apr **** I have not received the replaced product many times i contac...

Apr 11, 2022 by Lakshya Agarwal

Refund not credited (Myntra) ^Closed

This is with reference to order id # ******* **************.I had placed an order request for IEEE and had placed the return request for the same on **th March.The product got picked i ** March and the pickup executive said that i would get th...

Apr 11, 2022 by Gurdeep Saluja

Package not delivered yet ( pari cloth Instagram account ) ^Closed

I have placed an order for dress and I already paid for it after that they don't reply for the same They are Fraud and scam please help me with the refund amount. ...

Apr 08, 2022 by Anuja Kadam

Online fraud (Online legal India) ^Closed

I have raised complaint in their portal i also make payment now they are not responding ...

Apr 08, 2022 by Keerthana

Payment deducted thrice (CRED Dreamplug Technologies Private Limited) ^Closed

I have paid my fastag bill of *** rs three times using cred with order ids N**P*PZPG*G* ZE*N*Z*DYP*Y E***E**Y*R** These all have same bbps ref id PU******ST*FCTRA**** But it is not possible to have same transaction id for three or...

Apr 07, 2022 by RAHUL HANS

Blocked contact after receiving payment (https redapplefashion in ) ^Closed

Made a purchase on the website. Waited for * days for any order details. Tried contacting via email today and no response. Hence contacted via whatsapp and after knowing that it is a client asking for refund they disconnected by whatsapp call a...

Apr 07, 2022 by Jithendra Babu

Appliance Damaged and No response (Urban Company formally Urban Clap) ^Closed

Had booked for AC repair as it was not cooling enough. Technician changed parts, filled gas and said that it was fully repaired and no problems will come for *-* years. But in * weeks it was not cooling again. Complained to UC, technician sent ...

Apr 07, 2022 by Pratap James

Deficiency in Service (iFix India) ^Closed

Hello Sir, I have taken a repair service from iFix. I replaced my iPhone ** display with you on **/**/**** (CORP-***). You assured me that it is an original Apple display and that due to technical issues and hardware limitations on your side...

Apr 07, 2022 by Veeresh RV

Second hand product delivered (Vlebazaar com) ^Closed

On **th of February, I had placed an order (order no *******) on VLE Bazaar for HP *** color printer. When I did not get a delivery by the promised date of **th Feb, I followed up with their customer service, who asked me to wait a few days. Af...

Apr 04, 2022 by Sanjay Rao

Refund not given and also not responding (Cellspare com) ^Closed

I ordered a product in cellspare.Com they didn't sent the item so I request them cancel the item give me refund..... But they didn't give me the refund till now and also not responding..... ...

Apr 04, 2022 by Ganesh pandi P

Dominos Secunderabad worst customer care (Dominos India) ^Closed

I had ordered pizzas from dominos Secunderabad. order no :*** on **-Apr-**** evening. the order delivered very late and almost took them *:** hours to deliver. and the pizzas are cold! I raised a concern for the same and made repeated calls ...

Apr 04, 2022 by Suresh kumar janipalli

Misleading image of chair on pepperfry (Pepperfry) ^Closed

Chair image on pepperfry didn't show any gap between back cushion and back support but in the chair received there is a *.* inch gap between the two which makes the chair completely unusable. We are unable to even properly sit on the chair. Com...

Apr 03, 2022 by Kirti Sahu

Payment Made But No Service Provided (Nobroker com) ^Closed

I purchased a Relax Plan from NoBroker.com on **th March. And as stated in the plan a RM will be assigned and he will contact to owners on my behalf. Although a RM was assigned to me, but he hardly calls me and even if I asked him to contact m...

Apr 03, 2022 by Nirbhay Chand Tiwary

Money deducted from my account but they took cod from me sbi officials also told the same that money (Mamaearth) ^Closed

Paid money to mamaearth through Google upi but they are not even responding and took cod from me...

Apr 02, 2022 by Anuhya