ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refund not received after returning the products (Shopper Space Enterprises (OPC) Private Limited) ^Open

The total loss of the order I placed with Shoppers stop online app - is **,*** I had placed * orders - of * products. I only the received the refund of * product. The remaining amount I have not received. This order was placed by me on *st...

Sep 21, 2023 by Jerusha mendes

Damaged product delivered No update on return request (Pepperfry furniture) ^Open

I had purchased the bed on **th Sep **** from Pepperfry Studio DLF mall India outlet. The bed delivered is different from the color shown on the website. The carpenter had visited my place and when he opened the box, I could see a different col...

Sep 21, 2023 by Shrey Krishna

Defective fridge customer care not ready to accept the issue (Whirlpool India) ^Open

Bought a * door Whirlpool refrigerator online via Amazon. The freezer section is cooling fine. The refrigerator section is not cooling. The temperature in the refrigerator section is ** degree Celsius. The Whirlpool customer service techni...

Sep 21, 2023 by Amogh Garg

Sri Garuda Engg Order Cancelled but refund not initiated (Sri Garuda Engg ) ^Open

Company Details: - SRI GARUDA ENGINEERING, */***K, Sri Chakra Gardens, Pattanam, Coimbatore *** *** Ph: +** ***** *****, ***** *****, ***** *****, ***** ***** Email ID: smartext.engg@gmail.com www.smartext.co.in Product: Oil extract M...

Sep 21, 2023 by Manjula

Cancelled item delivered and return refund not initiated by Myntra (Myntra) ^Open

My elderly mom had placed an order for stone studded bangle - set ( * no.s) on Myntra app without knowing about size for Rs. *** COD. immediately the order was cancelled and same reflected on the Mynta app. however within few days the bangle wa...

Sep 21, 2023 by karthik S

Order never delivered and now not providing refund (IndiaCake com) ^Open

On *th Sept, I placed an order with order number #********, which was accompanied by an additional payment for expedited delivery. Your representatives assured me that despite the initial delay, the order would be delivered promptly on the agre...

Sep 20, 2023 by Jerrin Sam Mathews

Wrong Product delivered (Flipkart) ^Open

Order id:- OD******************. Subject :- Received totally different product and ekart pickup man rejected to take product back. Description:- On ** August **** I have ordered stainless steel cooker from flipkart, and it got deliver...

Sep 20, 2023 by Rahul Dangwal

Received wrong product (Glamtrend In) ^Open

I have placed COD order Res Lotus dress from Glamtrend.In and received it on *th September but I received some cheap quality saree instead of dress. I tried to contact them through Gmail and phone but no response from there end....

Sep 20, 2023 by Madhavi Chirra

Returned Laptop Still not received refund (Acer) ^Open

I have placed the laptop on **-Aug-****. I have requested them to cancel the laptop on the following day but they have refused and when I have spoken with the customer care they have suggested me to not accept the order. On the *-Sep-****. I ha...

Sep 20, 2023 by Sai Krishna Koppula

Cashback Not Received (Eyemyeye Private Limited) ^Open

Hello Sir, On **th July ****, I purchased Two eye glasses from EYEMYEYE portal (Order ID : EY************* & EY*************). That time they have one offer of ***% cashback upto **** rs. there were few Conditions, Which I followed all. Attache...

Sep 19, 2023 by Bharat Singla

Incorrect invoice (Mp Consol India Pvt Ltd Chennai) ^Open

I had a shipment (my household goods) transferred from U.K. to Bangalore, India by sea freight in July ****. The shipping line directly appointed MP Consol India pVt Ltd in Chennai as agent at port of destination. MP consol India Pvt Ltd, Chenn...

Sep 19, 2023 by V G

Severe Service Issues and Miscommunication Avanish suzuki chandra layout (Avanish Suzuki) ^Open

I am writing to express my deep disappointment and frustration with my recent experience at the Avanish Suzuki service center, located at Chandra layout. Pathetic Service: The quality of service provided was abysmal. Not only was the service i...

Sep 19, 2023 by Rakesha

Ordered not delivered and refund not issued (Tata Cliq luxury) ^Open

I ordered * shoes and they haven’t delivered and even after repeatedly calling them they are unwilling to issue a refund...

Sep 19, 2023 by Pranav singhal

Flipkart Delivers Fake product (Flipkart) ^Open

I have ordered Herballife Afresh from Flipkart, but I received fake product. I complained to customer care , they did not initiate return request as product does not have return policy. I don't want to drink fake "Afresh" and make my health bad...

Sep 19, 2023 by Alok Dhawal

Fake promises irresponsible pg owners (PG ) ^Open

The pg is situation in c*** Lajpat Nagar * Kumar medicos south Delhi . The pg owners took money but they are not providing anything the food quality they serve is poor , there is no backup electricity it’s been * hrs they are not even pickin...

Sep 19, 2023 by Naincy

Cadbury silk bad quality (Cadbury dairy milk) ^Open

Very bad quality of dairy milk silk received when i purchased from sweets shop from Udaipur Rajasthan very poor smell and taste also poor...

Sep 19, 2023 by Kunal bhanawat

Cancellation of JEE online classes (Byjus) ^Open

Respected Madam /Sir, I, Mr C V N S DEEPAK father of Miss CHODIMELLA LAKSHMI SRIJITHA SAMANVI residing at Door No **-***, Plot no.***, *th layout, SATYANAGAR, CHINAMUSHIDIWADA, Visakhapatnam-******, Andhra, Pradesh), who joined the course of...

Sep 18, 2023 by Chodimella V N S DEEPAK

Money refund (NIOS) ^Open

I got admission in Nios last year September and I'm literally regretting for it because I didn't receive any of the information and the books etc.The tutor who made admission for me had changed her number and if I report to the higher level of ...

Sep 18, 2023 by Kiara Gabriella

Refund against broken defective substandard products (Nice Maple) ^Open

I have placed order for supply of * nos.centre tables order no.**** on **th july and * bed vide order no.**** on **th july.By emails they confirmed delivery on *th August.On **th August we received both the consignments by DTDC in broken and da...

Sep 18, 2023 by Dr.Raju Dakhane

Order Cancelled and Account Blocked (BigBasket) ^Open

I had been a customer of Bigbasket for * Years. I used to place order for grocery for one to two month for my home. Usually my invoice was around INR ***** and sometimes it exceeds INR ***** as well. On *th September **** I placed a order of ar...

Sep 18, 2023 by Sontosh Bebarta

Refund Settlement Delayed and not Yet received even after multiple follow up s (Colive Athens) ^Closed

I have stayed in co live Athens, white-field Brach Code:*** Date of checkout: **-**-**** Today it is **-**-**** still i have not received my Refund Settlement amount. No one is responding to mails and calls. I have tried all the possible ways...

Aug 21, 2023 by Pavan Kumar

I ordered something I got totally different (Star fashion 74) ^Closed

I ordered *sarees with stitched blouse but I got totally different and in WhatsApp they are kept in keshavi collections please help me ...

Aug 20, 2023 by N.sailaja

Item Not Delivered Refusal of Delivery (Zomato) ^Closed

Zomato offers various deals and combos that seem cost effective to the user. I ordered a combo from Burger King which had the primary item - burger I was interested in and bought it as a combo since other items were a part of the deal and I wou...

Aug 19, 2023 by Anant Kumar

Defect in product and not exchanging (Lenskart) ^Closed

Hello there, On *st August ****, I ordered my Transparent Full Rim rectangle glasses from lenskart, it arrived on *th August. And within *-* days i faced several issues with that glasses :- *. My severe headaches due to new glasses *....

Aug 18, 2023 by Swapnil Shrivastava

No Broker Worst Service harassing customer (No Broker) ^Closed

Had taken the Complete Buyer Assist package from NO Broker on **th July by making a payment through phone pe with Trxn ID T**********************. But their service is very pathetic. So I want to cancel my package through customer care, but nob...

Aug 17, 2023 by BISWANATH BARIK

Byju s is not cancelling the my sons online classes (Byju) ^Closed

I registered Online Classes from Byju's for my sons for Grade * @ Rs *****/- On **.**.**** (Rs ***** deposited Instantly and remaining amount Rs *****/- Considered As Loan From Byju's.) Monthly Deduction Of Rs ****/- Started From My Saving Acco...

Aug 16, 2023 by Ramachal Vishwakarma

Return accepted pickup failed return unilaterally cancelled without consent (Flipkart) ^Closed

I ordered a standmixer from Flipkart on **th july. I received the product around *:** PM on **th July and after opening that package I found that the product was damaged. I filed for the return at *:** PM on **th July. On **th July at *:** PM I...

Aug 13, 2023 by Rahul Gaikwad

Xpressbees Courier and there Delivery boy both are fraud (Xpressbees Courier ) ^Closed

My Adidas order is not delivered yet. Instead I received this message on *.**.**** "Our delivery representative made an attempt to deliver your package with AWB ___________________, but unfortunately, it was unsuccessful as you were not availab...

Aug 09, 2023 by Kumar Ayush

Broken product received (Vijay Sales India Pvt Limited) ^Closed

Ordered Philips epilator online on Vijay sales on **/**/****. Received the product on **/**/****. The product was received defective. Raised complain on mail, received ticket number ************. Called multiple times on their toll-free. No res...

Aug 09, 2023 by Rajesh Choudhury

Shine learning cheating (Shine learning com) ^Closed

I received a call from a guy from shine team on **-**-****, told about the job opportunities and asked me to register for the subscription, as I am seeking for a new job I aggred and paid **** rs, that guy again called me and told that I will b...

Aug 08, 2023 by Donthamshetti Lohith

Refund of cancelled petition fee (Online legal India) ^Closed

Online Legal India Helped Me Send Notice To Y-Axis. However, Within * Days Of The Notice Delivered They Collected Fee Of $*,*** For Filing Petition On **/*/**** which was Sunday And I Didn't Get The Call Back Until */*/****. Whereas, As Per The...

Aug 08, 2023 by Theresa

Wrong items (Comfys in) ^Closed

I ordered Slippers online from comfys.in Order#CF***** I ordered * pairs which includes *.Size * Olive green *.Size * Grey *.Size * Pink But only one size is correct rest are not. So i dropped mail at care@comfys.in on Aug *th as per pr...

Aug 08, 2023 by Harsimar ingh

Wrong Item Delivery (Amazon India) ^Closed

I want to raise complaint as i have received wrong item from Amazon India. Ordered dell laptop & received flooring tile instead of laptop....

Aug 06, 2023 by Sagar Shashikant Hawal

No rent or service provided by Nobroker (Nobroker) ^Closed

I have engaged Nobroker Property Management service (CPMUM****) for my flat in Thane, Maharashtra. Nobroker has stopped crediting me the rent for the last * months (from Jan ****) just mentioning that the tenant has stopped receiving their cal...

Aug 05, 2023 by Jayendra Patil

Refund of cancelled petition fee (Online legal India) ^Closed

Online Legal India helped me send notice to Y-Axis. However, just within * days of the notice delivered they collected fee of $*,*** for filing petition on **/*/**** and I didn't get the call back until today i.e. */*/****. Whereas, as per the ...

Aug 02, 2023 by Theresa

Refund not received for car booked on ZoomCar which was never provided (ZoomCar) ^Closed

Hi, I booked a car TUV *** with booking id JPSNCBW*U on **/**/****. But I didn't receive the car as the host of the car stated that the car is not available, hence I had to cancel the booking and did the same on **/**/****. After that I raised ...

Aug 02, 2023 by Akshay Ashok Nar

Freedom plan is not working for me (No Broker) ^Closed

I have taken freedom plan from no broker * days back, But I am unable to use those services which is there in freedom plan. I spoke to customer team they are telling some issue from no broker side. So I told him please refund my money. They ar...

Aug 01, 2023 by Shubham Jain

Complaint Against BGMI for Unjust Account Ban and Refund Request (Krafton BGMI) ^Closed

BGMI Account Ban Complaint Default (GPT-*.*) User Write an compliant against BGMI to consumer forum for banning my account without any reason. After sending several emails i have not received any resolution from Krafton/BGMI support tea...

Jul 31, 2023 by Ranjit Kumar

Not refund money (Myflowerapp com) ^Closed

I order the gift from my flower app on ** July . Order was not deliver. Then I contacted them. So on message they said we can only initiate refund in their wallet. After long argument. They initiated the refund into my original mode of payment...

Jul 30, 2023 by Poonam

Hi sir completed different colour and product (Meesho App) ^Closed

Address Raut nagar Ambad Maharashtra,****** mo ********** Product saree hi sir ji sarre hamne order ki thi vo nhi mili or ab meesho vale hamari return request cancel kr rahe hai please help me...

Jul 30, 2023 by Sangita Ankush Gaikwad