E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
New Thomson led tv from Flipkart Delay for TV repair (Thomson TV from Flipkart) Open
I bought a Thomson TV from Flipkart, delivered on ** March ****, Installed on ** March ****, display gone on ** March ****. There was option to replace the TV but Flipkart didn't allow, redirected to Service Center, SPPL. Customer Care number d...
Apr 11, 2024 by KRUTARTHA BAG
Amount not being settled (Razorpay) Open
So, I use Razorpay rarely, only when the client demands a payment link, otherwise they do a bank transfer or pay through UPI. Recently one of my clients asked for it, and we used razorpay to create a payment link and the gateway accepted the pa...
Apr 11, 2024 by Gunjan Jain
Package not delivered (Meesho aap ) Open
I was out for work and there was nobody at home. A delivery boy came with my product and asked me for OTP, as he promised me to keep the delivery with my neighbour I shared with him the OTP. Its been * days that I'm looking for my product and y...
Apr 11, 2024 by Namrata Singh
Financial Fraud on Telegram (Telegram) Open
Telegram is allowing people to operate in the application who are committing financial fraud. I have been scammed. I have filed FIR but my investigation officer has not done anything till date. I have written to Telegram Support team as well to...
Apr 10, 2024 by Vishakha S
Refund not received (vlebazaar in) Open
vlebazaar.in is a fraud website for buying electronics items. I have ordered for Coolpad Mega * tripple sim mobile vide vlebazaar.in order ID-******* but I have receive MI Redmi *A dual sim mobile. I have requested to return the item and refund...
Apr 09, 2024 by UMA SHANKAR MALLIK
Ac not delivered and money not refunded (Flipkart) Open
I ordered AC on Flipkart on **th March with exchange of old AC where they mentioned delivery date is **th March and installation date is *nd April. Their guy come to uninstall AC on **, delivery guy come on **th and said I have not carry anythi...
Apr 07, 2024 by Mahesh Sharma
Fabindia exchange of the item (Fabindia) Open
On ** March **** ,**:** I have purchased a casual pant from fabindia ,Jamnagar (Gujarat). I have purchased it on offer. I paid for it by cash Bill No : TXBPg*********** Cashier: **E***** But when it is not go well with. I get back t...
Apr 06, 2024 by Mayur Gusai
Consumercomplaints info scammed by saying they resolve online fraud case (Consumercomplaints.info) Open
Hello Team, I registed in consumercomplaints.info for a matrimonial online money fraud case and I got reply from RathodPratiksha as soon as I registered like they have a process to follow up and resolve the case with ***% refund of lost amoun...
Apr 05, 2024 by Jareena
New Thomson led tv from Flipkart Delay for TV repair (Thomson TV from Flipkart) Open
I bought a Thomson TV from Flipkart, delivered on ** March ****, Installed on ** March ****, display gone on ** March ****. There was option to replace the TV but Flipkart didn't allow, redirected to Service Center, SPPL. Customer Care number d...
Apr 05, 2024 by KRUTARTHA BAG
Bank account cash back (Talkcharge wallet) Open
He is providing every month cash back on deposit, *st month not credit , he said wait ** to ** days , till now not credit no response from support team ...
Apr 05, 2024 by PRASANNA KUMAR
Incomplete Order Delivered (Nykaa ) Open
I had placed an order with ** items and received only a very small part of my order. the customer service is awful and extremely unwilling to help. they first said they would refund me and then kept opening my case and increasing the timeline t...
Apr 04, 2024 by Pooja James
Sent used products which is underwear dirty and have objectionable item on it (Ajio Reliance Retail Ltd ) Open
Hi, I Am Writing To File A Formal Grievance Against AJIO (Reliance Retail Ltd) Regarding A Recent Purchase I Made Which Has Caused Me Significant Distress And Embarrassment. I Have Purchased * Product From AJIO (Reliance Retail Ltd) On *th Marc...
Apr 03, 2024 by Mayank Gupta
Broken Seal Product Delivered (Jio mart) Open
i ordered a boat immortal **** wireless headphones from jio mart but when i received it the boat seal on brand box was already removed on top of that the product is defective as while playing games the audio is bugged. i asked jio mart for retu...
Apr 03, 2024 by Anuj Kuhar
Refund not issued since December 2023 (Nice Maple) Open
I had placed order for sofa set with nice maple on **th Nov **** which was estimated to b delivered within **-** days, as I did not receive any update from Nice Maple on my order I contacted them various time in the end only to be told that th...
Apr 03, 2024 by Jelecy Ferrao
Order not delivered (Cradlehut com) Open
This company has been advertising regularly on Social Media (Instagram, Facebook). One of the products being showcased, Cycling Helmet, caught my fancy and I ordered it, prepaid (as that was the only option) on **.**.****. I received a confirma...
Apr 03, 2024 by Vishal Chowdhary
Flipkart fraud and harassment (Flipkart) Open
I had ordered a *x* feet * cushions * seater double foam fold out sofa cum bed from Flipkart on February **th and had received it on March *nd. Upon checking, we found that the sofa was unworthy of usage as it was very hard and uncomfortable. F...
Apr 01, 2024 by Atreyee Chakrabarti
Ordered iPad and received Lenovo Tab (Flipkart) Open
Sir ipad pro order kiye thyy leh keen kuch aur hee Mila Lenovo ka tab hain aur jiska address tha woh sports shop ka address tha adarsh Singh naam hain aur product Open box delivery mein tha leh keen courier boy product open kr keh nhi diya only...
Apr 01, 2024 by Manoj kumar
Packet not received (Meesho) Open
i have book order no. ************_* on messho, they send msg that this order is delivered. **.**.**** i chat with messho customer care that this order is not delivered to me not received any call from delivery boy not received any OTP. How can...
Apr 01, 2024 by Priti Sharma
Flipkart intentionally not processing refund (Flipkart) Open
I had bought a sofa cum bed from Flipkart for **** rupees. The product was labeled as "Returnable within ** days" on Flipkart. But even after applying for a return and refund, they are intentionally delaying the process and it has been ** days ...
Apr 01, 2024 by Ritabroto Ganguly
Did not deliver the order (vlebazaar in) Open
I ve order a wireless keyboard mouse combo on **th of March **** from Vlebazaar.in ecommerece site amounting to Rs. ****/-. From **th March to till now the order has not been shipped yet, when I am trying to talk to their customer executives th...
Apr 01, 2024 by Niladri Ghosh
Dream 11 points has been not updated correctly (Dream11 Fantasy Private Limited) Closed
One of the player point has been not updated correctly and also declared my opponent player as winner. Also I have raised request but no proper response. ...
Jan 18, 2024 by Palanimurugan S
Fake Promises Need Refund (Next Innovate Techno Solutions) Closed
I am writing to bring to your attention a matter of dispute with Next Innovate Techno Solutions regarding the refund of money paid for a placement process. My associate, Srujana Kollu, and I engaged in the placement services offered by this ...
Jan 17, 2024 by Adiseshu Moka
Goggle Received Broken (Titan Eye Plus) Closed
I Received courier on **/**/**** for Goggle. After opening I found goggle was broken at one of the Nose Guard was broken. I immediately e-mail the incident by email to titan Eye plus on **/**/****. I also talked to customer care and they told t...
Jan 17, 2024 by Gaurav Sonar
Service by Reliance Digital (Relaince digital Reliance ResQ) Closed
No service made since * days and more they are stating ETA without even looking at the product. ...
Jan 16, 2024 by Santosh
Refund issue (Decathlon India private limited ) Closed
I returned a product on January *rd, **** and opted for a voucher refund, which the website said would be immediate. I received the voucher on January *th. When I tried to use the voucher at a store, the employee said the voucher details were i...
Jan 11, 2024 by Sundramurthi R Devendra
Typing job regarding (Drashti Publishers and printers ) Closed
the company commited to give job and take moneys for registration and i also done job for but they are not giving me my payout ...
Jan 11, 2024 by Tanushree Darbeshwar
My Developer account got banned (Google play ) Closed
I have made an open-source privacy-centric expense tracker application, which I have given for review in the Play Store for closed testing. They have an issue that one screen they are unable to access, so they rejected the application I have gi...
Jan 10, 2024 by Indranil Bhuin
Motor is not working (hero optima) Closed
Motor is not working under warranty period Its been * months since I claimed warranty in service centre they have taken the motor but they are not replacing it.I have tried to contact them so many times in this three months but they are just mi...
Jan 08, 2024 by Ram Nagina Dubey
Package not deliveried (Amazon) Closed
I Ordered NCERT Biology Textbook For Class - ** Latest Edition as per NCERT/CBSE from a shopping site known as Amazon . As Told by the amazon delivery of the product was to be done by *th JAN-****. As I can track my product it was at Kolkata...
Jan 07, 2024 by Rushikesh Nandkumar Jakapure
Swiggy instamart not refunding for rotten items (Swiggy) Closed
Hello, I have ordered today Order:#*************** from Swiggy instamart. They have delivered rotten oranges as seen in the pic. I reported issue to Swiggy with video proof in app requesting refund value of item: Rs **. App didnt issue refun...
Jan 07, 2024 by Shalini K
Order Cancelled By Not received Complaint (PUMA) Closed
Due to pumas website issue I placed two order at **dec then next day I recieved a email that both orders are placed. But after mailing them my order number - ********* was cancelled and I was assured that Refund will be processed within **-** d...
Jan 06, 2024 by Abbas Ali
Credit note not activated in my coupon (Street Style Store) Closed
so I have ordered boots =b few month ago when I received it , it was too small so I returned it & they said will not refund the money & they also told that they will activated credit note in my coupon but still its not done ...
Jan 02, 2024 by Esha
Royal moonlight Resort membership fraud (Royal moonlight resort goa ) Closed
We were forced to bought a resort membership by fooling is with false commitment, they told us we will get all these details over mail after a week. Many points which were committed to us by your sales executives "Manohar & Sandhya" in Goa o...
Dec 30, 2023 by sumit mittal
Refund not credited (Shopper's Stop Services (INDIA) Limited) Closed
I hd ordered a dress from the shoppers stop online app for Rs ****, returned the dress without opening the package and waiting for the refund since then. they are saying that the product is damaged I told them that I didn't open the product how...
Dec 23, 2023 by parveen kumar
Received a wrong product (Myntra India) Closed
I've a received a wrong product of JC collection from Myntra shopping app India. And now the delivery agent is refusing to return the product. ...
Dec 23, 2023 by Jingngam
I want to return the perfume worth ****rs but they are denying it so I want to return it n refund asap...
Dec 20, 2023 by reeshma gani
Worst Service Guarented com (https www guarented com ) Closed
I ordered double bed mattress for * month rent while booking the delivery date was shown as **th Dec and the process shown was post payment I will need to upload or send supporting documents over email. I paid and sent documents via email on sa...
Dec 19, 2023 by Nidhi Tulsi
Not got my refund (Boat lifestyle) Closed
I have placed a order of boat immortal blade katana earbuds for rs.****.** on prepaid payment **th November ****. It was out for delivery and the delivery agent came but I refused it to take and told him to cancel the order and the delivery ...
Dec 18, 2023 by Madhavan .S
Products not delivered (Constflick Technologies Limited) Closed
I had ordered products from the above said company having website https://www.electronicscomp.com/ on **th November ****. The order status shows confirmed till date. Despite of calling them multiple times and emailing them, they have not shippe...
Dec 17, 2023 by Janesh Joshi
Product not returned by Amazon (Amazon) Closed
i ordered a product (realme buds air * neo) on * December ****. After some days i realised that the colour of the product is not good enough so i decided to replace my item, replacement policy was available for *days and i requested before the ...
Dec 16, 2023 by Tarun meena
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's