ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Diffective product not return (Flipkart) ^Open

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Sep 28, 2022 by RAJESH KUMAR

Parcel not delivered (Myntra) ^Open

My all orders except on are cancelled without my permission I want my all orders as soon as possible....

Sep 28, 2022 by Rahul Manjhi

Misleading Titles Defective Display of OnePlus Nord Supplied No reply is being given (touchlcdhouse) ^Open

I had Bought Display for my OnePlus Nord from Touchlcddisplay.com on **/**/**** and they had send me display after that was totally defective. They said that they would refund me when I return the display. However after receiving the display, f...

Sep 28, 2022 by Arjun Kataria

Tv repair is not done even after 3 months (One Plus Televiosn 50 inch) ^Open

Sandeep Dimri here, and I complained on July *th ****, about my TV (** U*S) not working or having linings over the entire screen. After a day or two, an engineer arrived and said that the issue was with the panel. It will be changed in *–** d...

Sep 28, 2022 by Sandeep Dimri

Received the production which is not ordered (Mitali Traders) ^Open

Today ** September **** I got a message that I will receive a package with * pieces of push up bra. I hadn't ordered it. The address mentioned for delivery is my husband's workplace. He received the package thinking it was ordered by me. When w...

Sep 27, 2022 by Tshering Wangmu Bhutia

Complain against HG World i e happy gaming world Ankit Agrawal (Happy Gaming World) ^Open

On the date of ** Dec ****, I ordered Sony ps* from Happy Gaming World which costed ₹**,***/-. I also made a payment of ₹**,***/- in advance through Debit card emi on ** Dec ****. But, since I am physically challenged boy also and also has ...

Sep 27, 2022 by Deepraj Nath

The product delivered is different from the one that I ordered and they are not refunding Nir are th (NIRBANI clothing) ^Open

I ordered a suit set from Nirbani and it got delivered today, but it is very different from the product listed online. The seller is very rude and arrogant. Do not provide shipping details nor do they provide their address. When I told them to ...

Sep 27, 2022 by Saima Naz

Exorbiatant amount charged for mechanical defect (Ford India) ^Open

I am using a **** model Ford Ecosport Reg No. WB**-AD-****) Last week I faced the problem of the Reverse gear (R) not working. The front gears (D,S) were working. I contacted the service center (Kaikan Ford). They picked up the car. Now they h...

Sep 27, 2022 by Moshiar Rahman Mollah

Display replcaement (one plus serive center Mobile fix 10 Vijayanagar stage Mysuru ) ^Open

i have requested for new one plus * phone display on *nd August **** at Mobile fix (#**, Vijayanagar, *rd stage Mysuru-******), one plus service center, Mysuru, India. After * month * days, the replaced display found to be defective and verifie...

Sep 27, 2022 by Veeresh B Toragall

Failed payment not reverted back (Cred App) ^Open

I made a policy renewal payment of *****/- for my Reliance Nippon Life Insurance policy via CRED app on Aug *nd. But, the payment failed and was reverted back by the policy team on Aug *th. However, I didn't receive the money back in my bank ac...

Sep 27, 2022 by Dishank Agrawal

BYJU S I want to cancel my byjus LKG to 1 standard subscription (BYJU'S) ^Open

Respected Sir, With due respect I beg to state that I had taken Byjus subscription at Rs.**** on **-**-** and the educational supporting materials reached my home through courier on **-**-**. As per the terms and conditions I write a mail to c...

Sep 27, 2022 by Renuka

SECURITY DEPOSIT NOT REFUNDED (Colive Bangalore) ^Open

I checked in at Colive Kingston, Bellandur, Bengaluru on **th May **** after payment of advance and a security deposit of Rs, **,***/-(Rs. Fifteen thousand only). Raised a notice on **th May, **** for vacating my room and premises by end of Ju...

Sep 27, 2022 by NEHA SINHA

Defective Vehicle (HYUNDAI) ^Open

Vehicle abnormal Jerking Issue while driving. Multiple Part replacements are done but the vehicle is still not running normally. ...

Sep 27, 2022 by Sanjay Jaiswal

Faulty Battery Delivered No support in return refund (Zeposhop com) ^Open

I ordered a battery for my Motorola mobile Moto-Z Play. The delivered battery was faulty and unusable. I am unable to return it as no option on website and no one picking customer care no and not getting any reply on email. ...

Sep 27, 2022 by Munindra Goswami

Received counterfeit product but not taking return (Appario Retail Private Ltd ) ^Open

I am writing to you regarding a counterfeit product sold to me by "Appario Retail Private Ltd" via Amazon India. I am attaching pictures of the product with defects proving that it is counterfeit compared to a genuine one. I have visited the...

Sep 27, 2022 by Adithya S

Return cancelled without picking up package Need my refund (Ajio Reliance Trend) ^Open

please refer to the subject cited above in this regard it is to inform you that i have received my order from AJIO reliance trends bearing ORDER ID- FN********** in which i have received items not as specification. I have also tried to exchange...

Sep 26, 2022 by Sudhir

Not accepting return (Md Computers) ^Open

I bought a Graphic card from md computers and they sent me a gpu with no seal and I requested for a return they accused me for replacing the seal with ordinary tape and they are not accepting the return. After and a long and frustrating di...

Sep 26, 2022 by Vikram Reddy

Wrong product delivered (Ajio) ^Open

Hii. I am gaurav Kumar chourdhry. I am mentally frustrated from my jio.com. I order a adidas ultra boost shoes but received a different brand and different colour fully different brand name is (nautica). I raised a request request for this wr...

Sep 25, 2022 by Gaurav Kumar Choudhary

My product was not delivered at the ordered price and now the price went up (Flipkart) ^Open

I ordered i phone ** product red at price **,*** in big billion days sale **** and it was prepaid later on Flipkart itself cancelled my order and when i asked customer care executive they refused to give me replacement and ask me to place new...

Sep 25, 2022 by Sanskar

Boat not return my headphones boat 255 pro (Boat) ^Open

Mene ek product liyatha boat ki website se lekin usme error aane se mene use warenty claim ke liye diyatha lekin ab boat wale wo product wapas muje send nahi kar rahe he bol rahe he ** hours me aajayega lekin unki taraf se koi mail nahi aata he...

Sep 24, 2022 by Tushar baridun

I ordered 6 item but i only get 5 items (Meesho) ^Closed

I ordered * item but I only get * items instead of * and they also take money from us for * items ...

Aug 06, 2022 by Jyoti

Cancellation of Order without Consent (Swiggy) ^Closed

Ordered food from swiggy on August *, ****, at *:** PM. The food was to be arrived by **:** PM but seeing that the item was not yet picked up from the hotel till **:** raised help option in swiggy, but the bot help promised the delivery by ...

Aug 05, 2022 by Vysakh V Menon

Extra amount of INRpaid for extra luggage not refunded (GOFIRST AIRLINES ) ^Closed

My husband recently travelled via your airline on July **th, **** via *:** AM flight G*- ***, with PNR number P*GRJB. At the time of check in, as he was carrying extra luggage, he had to pay an additional amount of INR *****/-. He made a cash p...

Aug 03, 2022 by Kimi Shrivastava

Money taken but no response Victim of fraud (Online legal India) ^Closed

Online legal India promised to take action against reseller on Olx. Made payment of *** on their website to avail service. Asked me to upload my Aadhar card and bill from reseller. Since then no response. I'm a victim of fraud while trying t...

Aug 02, 2022 by Avijeet Mohaptra

Byjus not refunding amount (Byjus) ^Closed

I have purchased the Byjus early learning program for class* and * for *****. I have not liked the course and requested for refund after * days. Its been more than ** days now i am keep chasing them for my refund but they not resolving it and b...

Aug 01, 2022 by vaibhav agarwal

Regarding Complaint of Byjus Classes for not processing my Cancellation request of Byjus Course (Byjus) ^Closed

Respected Sir/Ma'am, With reference to the above subject, I would like to lodge a Complaint against BYJUs Company Bangalore, for not being ready to process the refund amount of five years of subscriptions upon giving the cancellation request w...

Aug 01, 2022 by Nitin

Debuting money from my account (byjus tablet) ^Closed

Hello team, This is Anushka’s parent , who have been interested on byjus once and getting so much of depressed right now. I have took Byjus course for my daughter last year for Rs.**,*** for * years course. Procedure , I made w...

Jul 31, 2022 by Renuga Nagarajan

Beware of online course scammers (Jeetshahacademy) ^Closed

I was watching a YouTube video and a ad came as it usually does in that ad a young boy (Jeet shah)was selling a course for Instagram theme and I went ahead saw his video and enrolled for the course as soon as I paid the money via google pay Rs*...

Jul 30, 2022 by Rizwan Shaikh

I paid the amount but the track status not showing (Physics wallah module) ^Closed

I ordered physics wallah dropper JEE modules but I filled the wrong city in my address I send a mail to physics wallah but they replied after one day and said that address can only change on the same day as per their policies but I send a compl...

Jul 29, 2022 by Harsh Khaiwal

No Resolution for Broken Laptop (Flipkart) ^Closed

I Purchased a laptop from flipkart on **th June **** and it got delivered to me on **nd june ****, when I open the laptop and turn on, I see that the screen is broken and then I called customer care and said the same then they said that, It is ...

Jul 26, 2022 by Repala Nagaraju

Refund not received for cancellation of booking (Revolt motors) ^Closed

I've made Online booking of Revolt R*** bike on ** June **** and cancelled the next day (** June ****). On the time of cancellation they said amount will be refunded in a week. I contacted them after a week, and they said it would take **-** d...

Jul 25, 2022 by Imran Nazeer

Sir my order cancelled at 5 July we request complaint to flipkart customer care for our refund they (Flipkart) ^Closed

Sir my order cancelled at * July ..we request complaint to flipkart customer care for our refund ...they raise our complain and given a date after that when I call again ...they give me date and date only ...they don't gave any kind of solutio...

Jul 23, 2022 by Suneel bhardwaj

Order not received (Infinity Gadgetz) ^Closed

t's very unfortunate that I had trusted Infinitygadgetz.com and placed online order no ****. Dispite several followups by calls and emails, i do not get any response from the team even after promising they would revert in ** mins. Surprisingly ...

Jul 23, 2022 by Alluri Praneet Varma

MEDICAL NEGLIGENCE (Ampa Orthodontics Private Limited) ^Closed

I HAD BEEN APPROACHED BY TOOTHSIE FOR TREATMENT OF A PROBLEM OF MY JAW CALLED AS OVERBITE. THEY RECOMMENDED ALLIGNERS AND TOLD ME TO USE THAT FOR ** MONTHS OR SO. AFTER PAYING THEM ***** AS DOWNPAYMENT AND BALACE AMOUNT OF ***** HAS BEEN PAID B...

Jul 22, 2022 by Seema Jaiswal

Package not Delivered yet even though complete payment online (Mango People shop) ^Closed

I placed an order on **th July using online payment method but its not yet delivered also I am not able to track it as no calls and emails from the company. I have tried to connect through the given mail info@mangopeopleshop.com and contact nu...

Jul 22, 2022 by Aditya Bhadeshiya

Refund of rs501 not credited (Swiggy) ^Closed

Hi Team, Please be advised i have ordered food from Swiggy on *th July **** for...

Jul 21, 2022 by Akansha Srivastava

Refund not credits (Zomato food delivery) ^Closed

Name: kavan patel Complan again :zomato Order :two veg puff Payment using UPI Order number :********** Zomato registered email: kavanpatidar**@gmail.com Total pay money : **.** rupees Zomato app using order from kutchi king Gujarat patan ...

Jul 20, 2022 by kavan

Airtel Xstream Fiber connection neither installed nor refund processed (airtel xstream fiber) ^Closed

Hi, I had contacted Airtel for Airtel Xstream Fiber connection on **th Jun ****. After the call within few minutes I got a call from Jeevan(Airtel Representative) contact no +** **********....he came to my house in Kondapur, Hyderabad and said...

Jul 18, 2022 by Abhijit Das

Deficiency in services (Amazon) ^Closed

hello Order # ***-*******-******* i have ordered computer ram from AMAZON but seller intentionally printed his mobile number on the shipping label as buyer and seller that’s why it got rejected and now its returning to seller you can ch...

Jul 17, 2022 by Saikumar

Not solving issue (Reliance Jio Infocomm Limited) ^Closed

I am facing red light blinking issue in my Jio fiber router since ** th July and complaint to them many times but everytime they just give me an appointment and no one visited on that appointment time ....this has happened with me almost three ...

Jul 16, 2022 by Bhavya Samdani