ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Wrong Product Delivered and Refund Request Denied (Firstcry.com) ^Open

I ordered a product from FirstCry (Order ID: ********VQE****AEA). I purchased a ***-piece unicorn coloring set but received a completely different product — a console game — which is not similar in any way, and the prices don’t match eith...

Oct 01, 2024 by Sandhya Mahalingam

Refund not credited (Savana by Urbanic) ^Open

I had returned * items to Savana on **th September.. The products have reached to them on **th September.Yesterday that is **th September they are telling me that from * articles we have received only * item.When I’m asking them to show me a...

Oct 01, 2024 by Jayani

Inferior quality protein powder delivered by Nutrabay (Nutrabay ) ^Open

I had ordered protein powder from Nutrabay on *th August (I have been using their product from a year now). However, this time the powder was of inferiority quality - it was not mixing well and had a chalky aftertaste, indicating potential ...

Oct 01, 2024 by Divyam Gupta

Order no VSO 1025 dtdnot delivered yet nor refunding the amount Rs (VIKINTERIO Furniture Rakhi Enterprises ) ^Open

Order no.VSO -**** dtd.**.*.** for Rs.*****. not delivered yet nor refunding money ...

Sep 28, 2024 by Sanjeev Kumar

Meesho seize my balance (Meesho) ^Open

I ordered from meesho nd they send me * wrong cheap parcel totally nd save my money on meesho balance nd when I suppose to order after some days then my id blocked the app is not opening nd when I ask to give my money which is kept in meesho ba...

Sep 27, 2024 by Sweety gupta

Jeeves Consumer service neither returning device nor providing satifactory reply (Jeeves Consumer Services Private Limited and Flipkart) ^Open

My Moto Edge ** Pro device got into display problem. Display broken and cannot use the phone anymore. So I reached out to flipkart as I have opted for additional protection plan from Jeeves (Flipkart Group Company) while ordering the mobile. A...

Sep 27, 2024 by Atul Kumar Bhardwaj

Fake delivery (Flipkart and Meesho) ^Open

I was victim of a fake delivery when a delivery guy came on ** August **** and said a COD order of *** came. I thought somebody in our house must have ordered it so I gave the amount. Then after opening the packet a very old, used saree was fou...

Sep 27, 2024 by Anjali Tonday

Always sending unordered things (007 fashion hub gst surat Gujarat) ^Open

They are fraud and sending me black cloths . I am in fear . This is second time sending black clothes without order . I have never know this site and never ordered anything . Please help me . ...

Sep 27, 2024 by Sandhya

Fraudulent app experienced more number of losses (Olymp Trade Platform ) ^Open

I traded first with amount of **** I lossed And then **** I lossed and **** Iossed and *** lossed and **** lossed in a small difference they cheated me in this way they give some amount as profit but in return they loot all our amount they are...

Sep 27, 2024 by Ravi Nathan

Account balance frozen and confisticated (Junglee Games India Private Limited) ^Open

I have raised a complaint to junglee rummy regarding my account. And my withdrawal amount was seized and confisticated. Account was put under internal review. After review account was activated but all my withdrawal amount was confisticated. It...

Sep 26, 2024 by Atish vijay more

I have ordered an shirt it had been 3 months i have not received yet i have lost my money the scamme (Ninety Minutes) ^Open

i have ordered a shirt it has been * months i have not received my order . no refund , they scammed me my all money is gone , website name is : https://ninety-minutes.in/ pls help me ...

Sep 26, 2024 by sachatan

Bgmi seller seller (bgmi account seller teligram) ^Open

i got scammed by bgmi account seller he to told me after paying money he will give me account but after paying money he is asking me for more money and charges which was not told earlier then requested he to give my refund so is refusing....

Sep 26, 2024 by anshul sarade

No reaponse after payment (Jantacart) ^Open

The website requires to pay half the amount of total order and it promised a delivery in *-** days. It has been a month now with not wven a order confirmation messged. No response on any social media or mail. There is no other way to reach out ...

Sep 26, 2024 by Mohammed Ansar Sayani

No option showing for return on their website (Zeposhop con) ^Open

I ordered a battery for my K** Pro from your website. The image displayed on your site showed the original K** Pro battery. However, when I received the package and opened it, I found a battery from a different company. I have recorded a video ...

Sep 26, 2024 by Raja Owais Naik

Order Not Delivered (Houseofyounique ) ^Open

I had ordered two dresses on **th July and still not received....

Sep 24, 2024 by Pranshu Umale

Myntra Refusal to Accept Return for Under Armour Polo TShirt (Myntra) ^Open

I recently made a purchase on Myntra, ordering an Under Armour Performance *.* Polo Collar T-Shirt, size SM (S), priced at ₹ *,***. Upon receiving the item, I was dissatisfied with both the size and quality. I understand that Myntra’s retur...

Sep 23, 2024 by Vijay Krishna Asabe

Delivered Item is not the Item Ordered Return Refund declined (solkart in) ^Open

Ordered Multipurpose Kitchen Sink Swan Colander BUY * GET * FREE [ * PACK ] via Order ID: #******SK on ** Sep **. Item Delivered on ** Sep **. Paid Rs *** on delivery. Unfortunately, Item Delivered is not the Item Ordered. Raised a Return reque...

Sep 23, 2024 by S A SALEEM

Scamfraud with wrong contact details and no option for refundreplace (www.fashionmarts.in) ^Open

fake e-commerce website found through Instagram and placed order, delivered today : Delhivery service (COD) no option for prepaid . Can't reach seller fake contact details from Surat,Gujarat order id-FM41632...

Sep 23, 2024 by Mridul Saini

Package was found Empty from inside when we opened the parcel received from croma (Croma) ^Open

PRODUCT:JBL Tune ***NC Bluetooth Headphone with Adaptive Noise Cancellation (Pure Bass Sound, Over Ear, Black) ORDER ID:EC************ Date of order:**.**.**** Order value:**** Registered mobile no:********** Registered email id: launganih@indi...

Sep 22, 2024 by Hitesh Laungani

Package not delivered (Football Monk India) ^Open

Ordered * jerseys from the site on **rd August **** and only * of them has been delivered till date. There is no update on the other * jerseys....

Sep 21, 2024 by Deepak Prakash

Refund not provided for cancelled order (vlebazaar) ^Closed

I placed an order for the Epson EcoTank L**** printer at VLEBAZAAR.in on **/Jul/****, vide order no.*******. However, even after waiting for *-days, the product was not dispatched and I decided to cancel the order, anticipating some foul play. ...

Aug 01, 2024 by Vikram Batta

Delay in delivery (Shopsy by flipkart) ^Closed

OD****************** Flipkart delay in Delivery delivery agent not deliver my saman to home not response Flipkart...

Jul 31, 2024 by YOGENDRA

Package not delivered (Vle Bazaar) ^Closed

I ordered SONY NW-WS*** WATERPROOF AND DUSTPROOF WALKMAN from VLE Bazaar on **th July **** and paid ₹**** online. Order no #*******. The order has not been dispatched despite assurances from customer care. I have now read online the the c...

Jul 23, 2024 by Rohan Bhasin

Fraud company owner not picking calls (yourorganicsproduct) ^Closed

I placed order on ** July **** of Neem powder for plants from their website: https://www.yourorganicproducts.com/ This is a fraud company owner is not picking calls, not replying on whatsapp, rejecting my calls. It has been ** days but i have...

Jul 23, 2024 by Ishaan Rawal

Return issue (Myntra) ^Closed

I'm ordered red koskii saree ... delivered saree colour red but design is different...so I'm call Myntra and complain delivered product I'm attached saree images,tags, product box but my issue s not resolved... Myntra rejected my request......

Jul 16, 2024 by KRITY Singh

Return issue (Myntra) ^Closed

Maine koskii ki red colour ki saree order ki thi saree jo mujhe delivered hue wo red colour me hi hue but jaisa design dikha rha tha photo me waisa nii tha jb Maine return dala to mera return rejected kr diya gya ...

Jul 16, 2024 by KRITY Singh

Wrong product delivered (Mantra ) ^Closed

Maine koskii brand ki ek saree order ki thi but mujhe wrong product delivered hua hai aur Myntra return reject kr rha h Maine saree photos bhi submit ki lekin wo log approve nhi kr rhe h mera return aur matra * din ka return window hota h jo ki...

Jul 16, 2024 by KRITY Singh

Order not confirmed even after payment is deducted (Sirphire ) ^Closed

The payment for the order was deducted from my account, however, I have not received any communication confirming the order's processing either via email or in website. I have made several attempts to contact the company but I have not received...

Jul 15, 2024 by Anjana A

Refund Not Credited (RELIANCE DIGITAL ) ^Closed

I placed an order for Safe STB Vst ***d Stabilizer on **/**/****, which was automatically cancelled on **/**/****. I received a message stating that the refund was initiated and would reflect in a maximum of ** days. However, it has now been *...

Jul 10, 2024 by Tanzeem Akhter

Package not delivered (Shoppers Stop) ^Closed

I have ordered a Tissot watch worth rs *****, at that time it was showing that the watch will be delivered in *-* working days but still my watch is not delivered and when I checked with the courier service using tracking number they said that ...

Jul 10, 2024 by Pranjal Gupta

Refund not credited (Amazon India) ^Closed

I have returned the product and the same picked up successfully on ** june **** and at that time updates were shown to me that my return will get back to you till ** june and so my refund will be delivered till * july , and then after a couple ...

Jul 09, 2024 by sumit fagna

Iteam was missing from box and myntra refuse to give refund (Myntra) ^Closed

i have made order on myntra , iteam was missing in the box, package tempered very smartly . i have made complaint on myntra they said package delivered without tempered successfully so i can not issue refund. Order ID # ******* ************** ...

Jul 07, 2024 by Deepak Kumar

Missing iteam from package refuse to give refund (CMF BY NOTHING buds pro ) ^Closed

i have made order on myntra package was empty box, package tempred very smartly . Order ID # ******* ************** complain number IN********************...

Jul 07, 2024 by Deepak Kumar

Refund (Croma A Tata Product ) ^Closed

...

Jul 06, 2024 by Vrund shah

Package not delivered (Jiomart) ^Closed

Order placed on June **. Order Id *****************A. Around one week has passed, but order is not delivered. I have raised complaint to Jiomart with Ref ************ but to no avail. Hence filing complaint. Kindly help me to find a resol...

Jun 28, 2024 by Amlan Avijit Bardhan

Partial package received (Littlebox India Marketing Private Limited) ^Closed

I Placed Order #****** Of Rs**** On ** June But Have Only Received Partial Order. There No Updates Regarding The Remaining And They Are Not Resolving The Issue. The Company Has Horrible Customer Service And The WhatsApp Link On Their Website Is...

Jun 26, 2024 by Devyani Kodap

Taxspanner defrauded after taking payment and no response toward IT filing (Tax Spanner Advisors Private Limited) ^Closed

Hi I tried to do IT filing with Taxspanner and paid Rs. **** on **-Jun-**** as per their service plan for filing. But after the payment, I started recieving mails from multiple teams asking for multiple documents/details which I am aware as IR...

Jun 25, 2024 by s muthu

Order delivery denied and Refund denied (Bakingo) ^Closed

delivery person denied order delivery and bakingo denied refund. Annoying and frustrating I need my money back Order Id:*******...

Jun 15, 2024 by Suman kumar

Deposit late (Parimatch) ^Closed

Sir, One month *** rupees add but not received parimatch account. **.**.**** *** rupees add but not received parimatch account. Worst customer care service not replay Pls help sir ....

Jun 10, 2024 by Suriya

Package not delivered (Cstoreclothin) ^Closed

i bought a dress from Cstorelothin on **th April for **** rupees. They are ignoring my messages and not providing the tracking number for two months now. A month ago, when I asked about my order, they said that we would reship so I waited a...

Jun 10, 2024 by Shreya Pandey