ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

DINESH SHARMA OF UNISON CAR TRANSPORT COMPANY IS FRAUD CHEATED ME (Unison Car Transport Company) ^Open

I with My family was moving to Kolkata for a few months. I wanted to send my Car through road transport. I inquired on Google and mentioned my contact number. Some DINESH SHARMA called and introduced himself as an owner of UNISON CAR TRANSPO...

Jan 15, 2021 by SHYAMANAND JHA

Return requests rejection by Myntra (Myntra) ^Open

I had to return two Celio Bomber Jackets. The medium size which i have purchased had stains on it, threads were coming out of jacket (please check attached pictures) and the Large size jacket was too loose. I have placed return requests for abo...

Jan 15, 2021 by Manisha Sriramoju

Ordered on 16 Nov 2020 still no delivery of Philips Viva Collection 10 450W Hand MixerPurple White (FAVOBLISS) ^Open

Order ID: #**** I have ordered Philips Viva Collection HR****/** ***-W Hand Mixer-Purple/White on **th Nov **** worth rs ****. Its been * months now but I have not received any courier/order/refund from them. I dialed phone number mentione do...

Jan 15, 2021 by Nilesh Badgujar

Order not delivered even after 14 days (Bata India Limited) ^Open

I placed an order on Jan *st. They took my money and never received a full confirmation on the order as the web status still showed "Payment unsuccessful". I had to even call up their Payment company to make sure that they have received the pay...

Jan 15, 2021 by Aiswarya Jayachandran

OLX online victim of fraud (Olx) ^Open

Dear Sir, Dated **.Jan.** I have been cheated from the online fraudster who claims to be a Army BSF personnel named Maqbool Ahmed (phone number: **********) who posted a ad of selling Maruthi Swift Dezire . However since his BSF id, Aadhaar ...

Jan 15, 2021 by SACHIN BHARADWAJ K

Return of product (Paytm Mall) ^Open

i ordered monte carlo jacket from paytm mall on ** December but the product was damaged it had two holes, so I placed return within * days and on ** januray they automatically cancelled my return request and till date there is no contact from ...

Jan 14, 2021 by Harshit Garg

Brand New O LED TV faulty (Sony India PVT LTD) ^Open

Sony Brand New O led TV , operated only for ** hrs , found the screen faulty , there is a vertical line appearing on screen , damaged screen , quality issue...

Jan 14, 2021 by Dayanand M Kotyal

Security deposit not recieved (Colive Barwon ) ^Open

I raised my notice period in may and left the property in June but they didn't update my check out status and i was charged with July month rent. I kept raising tickets on there website and they told me to ignore the July month rent. Now they a...

Jan 14, 2021 by Parag Khabiya

PACKAGE NOT DELIVERED (Fabkur) ^Open

I have placed order on fabkur. I also received their mail saying my order is on its way. But its been more than month now I havent received my package....

Jan 14, 2021 by Venktesh Marda

Poor quality bed broked within 45 days of usage (Hindware Home Retail Pvt Ltd ) ^Open

I purchased this bed for my two cousins aged * and * and within **-** days of usage it is broked..I need refund for this poor quality bed Sales Order no ********* Po no ******** My details; Order Number : ******** Order Date : **-Nov-***...

Jan 14, 2021 by Aditi Shende

Packaged not delivered (stayathome co in) ^Open

i had order product from stayathome, product name is "sellerbuy-A!rtel~*G~Hotspot~–~E****Cs-***~Portable~W!-F!~Data~Dev!ce~(Wh!te) " [Order #********] on **/**/****. they mentioned that they told shipping will be delayed. i was continously ...

Jan 14, 2021 by Vinaya Dudumkar

(Strionline By fbcothea in) ^Open

...

Jan 13, 2021 by Darshana

New balance india No trace of products after full payment (New Balance india online store) ^Open

Order date */*/**** Order information #**b***-**** Order amount *****.** Order status (*/*/****) Payment success TradeNo:WR****************|| OrderNo:*XZ-aa****-gs*** Website used http://www.newbalanceindiastore.in/index.php? I had made a...

Jan 13, 2021 by Jordan Namgyal

Refusing to send my refund (Eassymall com) ^Open

I had cancelled my order but Eassymall.com is refusing to give my refund of Rs. 426. ...

Jan 13, 2021 by Rohini Sharma

Damaged furniture delivered (Wooden street furniture pvt ltd) ^Open

Damaged furniture delivered on ** November ****. Dropped an email to Mr Garvit on ** November **** and the same has been addressed within a week. After a month of use the wooden furniture failed durability standards and fell down on ground havi...

Jan 13, 2021 by Ramkumar

Preorder fraudulently cancelled (Reliance Digital) ^Open

Reliance Digital Took a pre-order for PS* and sent success SMS and mail. After a day, they wilfully cancelled my pre-order and sent me an SMS that I requested the cancellation. I stopped ordering from other sites in this limited time pre-order ...

Jan 13, 2021 by Suvid Anand

Fake shoes delivered (Myntra) ^Open

i ordered the nike shoes(white) on **/**/**** and they came on **/**/**** at *:** pm. After the delievery we opened the package and found that product was a fake nike and of black colour too. We have approached the company for resolution of the...

Jan 13, 2021 by Rohit Joshi

Financial fraud (Fashchic 15) ^Open

Financial fraud from bank account. Kindly help...

Jan 13, 2021 by Riya Agrawal

Dell Brand New 3593 Laptop Poor Performance Slow Speed (Dell) ^Open

I have recently Purchased Dell Inspirion **** Laptop. This is used for day to day activity of Web surfing & Zoom meeting only. Even for such simple task Laptop speed is Pathetic Slow,gets Hanged when shift from one window to other, takes huge t...

Jan 13, 2021 by Sunil Wagh

Bad Customer Support (southindiansarees com) ^Open

Good Afternoon ! I have ordered a lehenga on southindiansarees.com . The order we recieved is not as shown in the picture . I tried to approach them through call but couldn't connect . I mailed them they replied in the begginning but once aske...

Jan 13, 2021 by Roshni

Just one out of two items delivered (Paytm Mall) ^Closed

I ordered two Bajaj flashy room heaters for Rs**** (*** each) on paytm mall through app Order I D was same for both the heaters Cash back was received separately for the two (Rs *** each.) The parcel delivered had only one heater but the inv...

Dec 25, 2020 by Anmol Sharma

Item not delivered (Assamclicks Com) ^Closed

I had ordered a toss muga mekhla chadar on **th of November **** & paid the amount including the delivery charges through my debit card & received the confirmation immediately. But till date I've not received the product & it cannot be tracked ...

Dec 25, 2020 by Dina Pal

Package not delivered (Myntra) ^Closed

Myntra app shows my package delivered even though I did not recieve it and had cancelled it before. I had ordered H&M women pink and purple jersey crpe dress from Myntra on **nd December ****. I tried cancelling the product from **rd December ...

Dec 25, 2020 by Mrittika Chakraborty

Didn t receive refund (Boat Basshead 100) ^Closed

I've placed my order on **th december fron boat-lifestlyle.com they didn't provide me any expected date for delivery ...even after two days my order wasn't shipped so I cancelled my order on **th December ....they didn't give me my refund even...

Dec 23, 2020 by Shivam Singh

Package not delivered no contact (Sportokart) ^Closed

I ordered a Man Utd full sleeves jersey **/**, After payment I didn’t receive any confirmation from their end nor did I receive the item. When I tried contacting them through customer care service, it to was a dead end. Now I am fed up and...

Dec 21, 2020 by Abdul Hannan

Returns not Picked Up (Myntra and Ekart Logistics) ^Closed

I had ordered some garments in Myntra and out of those I found three items having the following problem: *. One Product (Campus Sutra shirt) I had ordered a Full sleeve Tshirt but received a different item which was a short sleeved T shirt *....

Dec 19, 2020 by Smriti Dihingia

Account is blocked without any reason (Ajio) ^Closed

My ajio account was blocked last month... Without any prior information. I have around *k to *k in my wallet including some refund was pending. Account access denied whenever I try to log in....

Dec 18, 2020 by Kinjal gohel

Flipkart Rejected a Refund Requesst after sending me Wrong Product (Flipkart) ^Closed

I bought a Kingston HyperX *GB DDR* RAM from Flipkart. The Seller listed was"LAPTOPSTORESS". Price **** Rupees. However instead of the product I ordered I received a Generic DDR* RAM that too of *GB and only **** MHz. I complained as soon as th...

Dec 17, 2020 by Subhranil Biswas

Refund not provided for failed transaction (Mfine) ^Closed

I had booked a comprehensive full body checkup for my mother for Sat **th morning *.** to *.** AM slot. I also paid the amount using paytm.I received a error message after payment. But amount has been debited from account but I have not receive...

Dec 17, 2020 by Kishore Kumar Kasi

Request for Admission Cancellation but not cancel from their side (Byjus Learning Online Products) ^Closed

Chaitali Dilip Ghogare Registration No - ********* Contact no - ********** / ********** Dear Sir/Mam, We requested for cancel the service of BYJU'S Ias table course from their company. The course was started from Sep ****....

Dec 15, 2020 by Vishal Dilip Ghogare

Package not delivered (Nykaa ) ^Closed

I purchased stuffs from nykaa during pink Friday sale on Nov ** **** for amount ₹ **** and * among * items was not dispatched so I cancelled that item and got refund of ₹***.** and remaining * items were dispatched on ** Nov **** , but it'...

Dec 14, 2020 by Della Mariyam sunny

Payment deducted but no order placed (Wrogn) ^Closed

Ive ordered a tshirt from uspl after payment there was no update when contacted they are cheating by telling youll get the refund.Please help me get back my money.Customer service is worst....

Dec 14, 2020 by Sandeep Kumar S

Denied Exchange (Ajio) ^Closed

Ajio denied my exchange due to some EAN issue I gave them the exact packaging that was delivered if there is no EAN it is not my fault and as I have seem there are lot of people with same EAN issues it seems like AJIO is denying every exchange ...

Dec 14, 2020 by Shriram Dharmadhikari

No Delivery Money not refunded (Myflowerapp) ^Closed

I ordered for delivery on a special occasion, they DID NOT deliver, I asked them to refund the amount to my bank account, they DID NOT initiated refund. They told me that I will receive a coupon code so that I can order again, I HAVEN'T receive...

Dec 14, 2020 by Venkat Mohith Pathipati

Case against refund (Fitmantra) ^Closed

My compaint is against the company Fitmantra based in Mumbai. I had received a call from the company regarding health program and after a brief discussion i took their one session paying **** rupees. As mentioned by the sales executive, it was ...

Dec 13, 2020 by Supriya

EXCESS BILLING (Joister Infoserve Pvt Ltd Andheri East Mumbai) ^Closed

On **/**/**** I had renewed and upgraded my annual subscription plan from ** Mbps unlimited to annual ** Mbps unlimited plan, by paying Rs **** through company's android app. Same got activated and came into force with immediate effect. After a...

Dec 11, 2020 by NASIR AHMED DONGRI

Money not refunding neither giving service (Byju ias) ^Closed

I bought a tablet for IAS COURSES. Initially theirs sales person lied about courses staring as it is in offer but it is not instade given incomplete course having no optional guidance and smaller tablet that stop working within * monthes and...

Dec 10, 2020 by SANJAY TIWARI

I have ordered 1 x high quality Internal Replacement Battery For iPod Touch Generation 4 touch (https www insasta com returnspolicy html) ^Closed

I have ordered * x high quality Internal Replacement Battery For iPod Touch *th Generation * *g touch. Order date :- **/**/****, so far no updates. I'm doing follow up with them through chat but no use. always they say will send within * to ...

Dec 10, 2020 by Vijay Reddy

Lenskart not initiated my replacement query (Lenskart) ^Closed

At */**/**** i purchased one specs from lenskart show room.it was not fit for my face.so i planed to replace my product as per lenskart **days no question replace/return policy. But lenskart side no response for my replace/return querry....

Dec 08, 2020 by Jabalal A

Defective supplement received (Flipkart) ^Closed

I ordered AS-IT-IS Nutrition Whey Protein Concentrate **% (USA Made) Unflavored - *kg Whey Protein with order ID OD******************. The order was delivered on ** Nov and i received a Torn outer package. After unboxing my main product that's...

Dec 05, 2020 by Sunita Devi