ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Return of 2 door wardrobe purchased online from Pepperfry (Pepperfry) ^Open

Hi Team, I purchased a * door wardrobe online with Pepperfry at INR **** as the wardrobe was looking pretty decent one in the images shown on the website and dimensions for the ply wasn't mentioned anywhere in the product details. After the...

Feb 16, 2020 by Abhishek Karaiya

My money was taken by a person from a fake website https hire com contact html (Hacker4-hire.com) ^Open

Today i contact a website for hacking my boyfren whatsapp account as i thought he is cheating on me. The website is https://hacker*-hire.com/contact.html. I pinged to their watspp no +*** **** ****. He told me the service charge is ***$ and it ...

Feb 16, 2020 by Laishram Robina Devi

Product not in a proper usage form (Viha Online) ^Open

Purchased a cream from Viha online run by mrs.anitha Kuppuswamy. Cream is not actually creamy looks like a wax.its is hard such that not ease to apply on face. They are not responding calls /messages. It’s costs **gm *** rs Gst and shopping ...

Feb 16, 2020 by Krithika

Wrong billing and missguide to consumer (Globus Stores Private Limited) ^Open

On **-**-**** I purchased clothes from globus store in ludhiana at westend mall.my total amount was ₹**** something.The man on billing counter and salesman both told me to complete ₹**** amount and get a trolly bag free.I asked him both two...

Feb 16, 2020 by Prince Shrivastava

Fraudulent use of debit card via closed netflix subscriptionaccount (netflix) ^Open

I enrolled for Netflix trial subscription which I cancelled within trial period. But The netflix continued charging me for next * months which I didn't notice, as I expected account closure But when I noticed my bank account statement there is...

Feb 15, 2020 by Sriram Bhamidipati

I want to cancel the product but no way to do it (Infrill. Com) ^Open

I ordered a zeblaze Thor * watch on infrill.com and paid rs. **** by Paytm and later read that they are a fraud company so wanted to cancel the product and get my money back. But there seems no contact and no way to cancel. There is no way to c...

Feb 15, 2020 by Deepika Kothari

Product missing (ollozi.com) ^Open

I am ordered DSRL DS-**** Camera but I received Samsung power banks order ID OL**-*******-*****...

Feb 15, 2020 by Veera manikanta

Wong product delivery (Pepperfry.com) ^Open

I bought a sofa and it has been delivered with wrong fabric and colour. Now they are saying they will not return or replace. ...

Feb 15, 2020 by Shalini Kumari

Order not delivered and they said that they attempted to deliver but not a single phone call came (Myflowertree.com ) ^Open

I ordered cake and bamboo but order was not delivered.they didn't gave any call but they mentioned that they tried to deliver.when iam calling then no one is answering,my order was for Ranchi Jharkhand state...

Feb 15, 2020 by Raushan Raj

Policy cancellation (Policy Bazaar) ^Open

My name is milin. My health is not fine. I need amount for medical services. But Right now i don't have means. So i want to cancel the my policy so i can take the medical services. I want to withdraw my amount. But company not taking any furthe...

Feb 14, 2020 by Milind kumar

Product not delivered (Nafa.in) ^Open

Hi my name is siva, few days back i'm looking for purchased to book my show gift card. In that process, i've seen nafa.in website. At the time of looking that website, I believed it's a genuine website. Till now I didn't face any issues in the ...

Feb 14, 2020 by S KRISHNA REDDY VANIPENTA

Order PlacedNot deliveryed (vdaygifts in) ^Open

Hi Team, I have placed an order on your website. Not able to reach your helpdesk. Please reachout to me as soon as possible. Order No:********* Contact Number:********** Regards, Shumsuddin Shaik Message failure: Mail Delivery Sys...

Feb 14, 2020 by Shumsuddin Shaik

Package not delivered and no communication is possible (Myflowertree.com ) ^Open

I ordered flowers on **th Feb **** at around * pm and they showed same day delivery possible and so I ordered the flowers and paid for it. Then I was tracking the order the whole time and the out for delivery stage of the order never arrived ...

Feb 14, 2020 by Akash pal

PERSONAL LEGAL LETTER DUE TO THE WOODLAND SHOES CHAPPAL DAMAGE WITHIN WARRANTY PERIOD (Woodland shoes) ^Open

To, Customer care department, Woodland India. India and Aero club woodland store, Shop No S***. Thrissur - ******. Kerala. India. Phone : ****-****** From, Sunil K Madam, Kerala, India Mobile : *******...

Feb 13, 2020 by Sunil

Fake goods delivered (Www Saribox Com) ^Open

Made an online order of a saree and was sent a curtain like cloth full of ink marks. Later saw that many consumers on Google have complained about this website. Saribox has been duping people for a while....

Feb 13, 2020 by Shweta mulki

AMAZON WEBSITE MISLEADING ABOUT PRODUCT (Amazon .in) ^Open

Sir, we purchased back brace from Amazon website, it is showing that back brace will fit for ** intchs waist but for ** intchs waist it is too tight, during purchase time in website it is clearly shown that ** day replacement is there but now t...

Feb 13, 2020 by K manoj siva kumar

Package not delivered (Goslay) ^Open

I had ordered a 'Black Solid retro denim jacket' from Goslay.in on **th Jan'** with an order #*****. I made a payment of Rs. ***/- through my credit card. However the order isn't delivered to the shipping address which I mentioned while placing...

Feb 12, 2020 by Yash Jay Shah

Wrong fake product delivered (Ezeekart) ^Open

Hello, I have ordered online wrist watches but one get one offer MI brand M* model health wrist watch. I have paid to Ezeekart online thru Paytm on *th Feb **. Today I have received the consignment. After opened I found * Chinese useless...

Feb 12, 2020 by Subhransu Sekhar sahu

Wrong Items Delivered (Themaxfashion com) ^Open

I order * Kurtis with pants from the websites, during the time of delivery instead of receiving Kurtis i received two men shirts, when i went to file a complain, i couldn't find any proper information apart from there email, which i actually se...

Feb 12, 2020 by Upasana

Empty Package Received (Amazon .in) ^Open

I placed order from Amazon but received empty box, seal opened and torn out box...

Feb 12, 2020 by Aamir Khan

Refund not provided for defective product (Digicartz) ^Closed

This is jagadeesh kushalappa here. I'm a very regular online shopper in amazon, flipkart, jabong, Aliexpress etc. I was searching for noise cancellation ear buds and found that its available in www.digicarts.com and ordered it. But when the pro...

Jan 28, 2020 by Jagadeesh kushalappa

Wrong product given (Amazon.in) ^Closed

I have ordered a product on amazon of a price for a specific company but they have charged me same for different company product with bad quality.. so i have been cheated.. and i want to file an FIR AGAINST THEM..THANK YOU...

Jan 28, 2020 by Ketan solanki

Jacket and Wireless earbuds not delivered (Fashion Panda) ^Closed

I have ordered Denim jacket and wireless earbuds from wear it out instagram page of this fashion panda india site And payment was successful and further details i haven't received ...

Jan 28, 2020 by Parmar Parthkumar

Package not delivered (Thepocket.com) ^Closed

I Oder last **st dec ****. but no response from their side ...

Jan 28, 2020 by Jay Singh

Wrong product delivered (MyOutFitShop) ^Closed

I ordered cotton casual shirt for men full sleeves from https://theoutfitshop.co.in/, but I got different kind of shirts, that was totally different from ordered one. There is no way to communicate with this company. Only way of communication i...

Jan 28, 2020 by Awadhesh Gupta

Package is not being delivered for last 27 days (Myntra) ^Closed

Had called up their customer service from the day of delay that is *th Jan. To this day they ask for ** more hours. ...

Jan 28, 2020 by Anurag Dash

Package not delivered (Antgirl Collection) ^Closed

I have ordered for a casual shirt and the order was suppose to b deliver on **th jan but its been **th its still jot delivered to me ...

Jan 27, 2020 by Vaishali nandu dhavale

Wrong item delivered (Brandedcover.in) ^Closed

Ordered a silicone case for iPhone ** Pro Max but received a wrong item. Tried to get in touch with the company but no proper reply. It looks like the have crated a fake website from another company calle brandedcovers.in. Have been sending em...

Jan 27, 2020 by Madhu sudhanan Padmavathy Venkataraghavan

Damaged product received (Simasilk.com ) ^Closed

Parcel is damage...

Jan 27, 2020 by Shahadat hussain

Defective product received (Jiofab.com) ^Closed

Initiated return request for one of the sarees in Jiofab. I bought * sarees online on Jan *th **** and received them by Jan**th. Immediately I received the product I checked the saree and came to see the embroidery works are unfinished and the ...

Jan 27, 2020 by Sandhiya

Package not delivered (Anti girl collection) ^Closed

Package not deliverd...

Jan 27, 2020 by Baby

Product not delivered (Amazon.in) ^Closed

Product missing or replcement not deliverd...

Jan 27, 2020 by Hasmukhbhai shah

Package not delivered (Fabgallery.in) ^Closed

Prepaid order was placed on *th jan ..I was informed it will be delivered by **th.on **th I could connect with them where they told they shall dispatch the order soon n I should get it on **th. As I had requested them to have early dispatch as ...

Jan 27, 2020 by Mansi thakkar

Poor quality product (Myntra) ^Closed

I purchased a Flying machine sweatshirt from myntra on ** dec ****. I only washed the product for a single time and the sweatshirt color which was blue left and white patches appeared. The return period is over and i can't return the product no...

Jan 27, 2020 by Nagaraju B P

Cancellation option not available (Elexstore.com) ^Closed

I have purchase the order by mistake and their is no option to cancel the order I have written the mail also but no reply from their side...

Jan 27, 2020 by Bharat vyas

Return not accepted (Myntra) ^Closed

THE PRODUCT WAS SENT BY Myntra NOT WITH PRICE TAG AND THe product is also wrong but the DECLINED MY return REQUEST. I DIDN'T use it.. It is in same condition. They are saying that the product was sent with price tag.. without price...

Jan 27, 2020 by NEHA KHAM

Fake promises by company (Soundmonks.in) ^Closed

This is so shitty ppl take advantage of online shopping if this continues people will lose confidence on online shopping. I just want my hard earnt money back asking as possible else I'm going to police and file FIR. ...

Jan 27, 2020 by Uday

Product not received (sugdeal) ^Closed

I am shop Realme * Pro is Sugdeal.Com is RS.**** Rupees But Order is not recived and my Rupees is not refund i*nh my account ...

Jan 27, 2020 by DINESH KUMAR

Order not received (Antgirl Collection) ^Closed

I have placed an order on **jan and havent received any update frim the team apart from the order no. Pls help to refund my amount....

Jan 27, 2020 by Elizabeth Suhasini

Order not delivered (Antgirl Collection) ^Closed

I had ordered a couple of dresses. Also, the ad came up at Facebook. There was free return and exchange too. Now they are not delivering my package, can't see the website and there is no one to reach out to. This is a fraud company!!...

Jan 27, 2020 by Durga Kavimandan