ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Incorrect Product Deliver (Jiomart) ^Open

I have order Museli worth Rs*** on *Sep**. When I received my order I received Ragi Choco Bites MRP Rs***. I called customer care and logged a complain to replace the product. Executive gave me TAT **hrs after **hrs I called again then they aga...

Sep 23, 2020 by Disha Gupta

Refund not received even after complaining (Ajio) ^Open

First thing, Ajio is worst.So please don't buy anything at Ajio. Placed an order for * products on Aug **, ****, but only * were delivered. They cancelled them on Sep ** & till now they have not refunded the amount. After calling to their Care ...

Sep 23, 2020 by Santosh

Package not delivered (Coversdeal.com) ^Open

I ordered * Samsung A** Mobile cases on **st August.And Now I am not getting any update regarding the package. I mailed Coversdeal.com thrice. ...

Sep 23, 2020 by Arpita Pradhan

I paid money for red saree on sep but not yet i got delivary (Ontheshop fake compamy) ^Open

I Paid *** for red saree but my saree delivary not yet come .not even single message also from them .I complained on facebook account also but no reply from them .Here my order no.i am attaching Hi vidhi, thanks for your purchase of Rs. ***.*...

Sep 23, 2020 by Vidhi Sood

Old and wrong saree sent (Onthe shop saree) ^Open

My order number is *****. I received an old used saree which is completely different from what I had ordered, there is no customer care number that I can reach out too. These people are unreachable....

Sep 23, 2020 by Rituparna Dasgupta

No Delivery No refund (Touch Lcd House ) ^Open

I order LCD With Touch Screen For Sony Xperia Xz - Black Display Glass Combo Folder from the https://www.touchlcdhouse.com website on **-**-****, for which I have done Online payment through GooglePay App. The payment was successful, but when ...

Sep 23, 2020 by Amit Nagpure

Cake order not processed and No refund given (cakesportal com) ^Open

Order **** Order given by Jaini Joseph is not delivered and refund is not given. Amount ***/- needs to be refunded....

Sep 23, 2020 by jaini joseph

Amazon not refunding on return pickup order (Amazon.in) ^Open

I ordered Elica with order id ***-*******-******* on **th September **** , and initiated return item due to some issues. I initiated return on **th September **** . Almost * days got over , Amazon not sent any pickup to take there item back. ...

Sep 23, 2020 by Manjunath

Package not delivered and not providing the refund of it (Club factory ) ^Open

I have ordered a dress (gown) from club factory . Firstly they show that it will be delivered within a month but later on they are showing that the product is out of stock and they are not able to deliver that. So I want mine refund back as soo...

Sep 23, 2020 by Aryan Shukla

Return is on hold (Myntra) ^Open

i have ordered the shoes from Myntra not it comes a bigger size plus it was used. so delivery agent refused to take it. and put it on hold now there is no response. ...

Sep 23, 2020 by Anuj

Packaging nt delivered (Peltasis com) ^Open

Did not received d product n now nt able to open d website...

Sep 23, 2020 by reema lalwani

Flipkart is not giving full refund and killing time (Flipkart) ^Open

Flipkart was selling harpic bathroom cleaner which was more than mrp and after cancelling the order they gave only part refund and whenever I try to contact them via email they just extend the time limit by stating your issue will be resolved ...

Sep 23, 2020 by Mita Mukherjee

Package not delivered (Mivi duopods ) ^Open

I have placed my order on ** of July and I got the confirmation mail that it was successful n order will be delivered soon but it's been a more than * months. I am regularly trying to reach them by phone and email but it's not resolve yet so p...

Sep 23, 2020 by Animesh

Payment debited multiple times not refunded and not providing the refund transaction details (Myntra) ^Open

I ordered Armani Exchange watch on **th July for this multiple payments got debited. After waiting a period of * month i didn't received the amount when contacted to HDFC bank they asked to raise the dispute after mail conversations they asked ...

Sep 23, 2020 by Irfan Shaik

False promises and Untenable commitment (M3m India Private Limited) ^Open

I want to draw your attention to two unequivocal things that have lingered on for some time and I would request a closure on the same. *. The property purchased was on subvention and under *:** payment plan. I paid *% upfront and almost **% ...

Sep 23, 2020 by ashutosh jalali

Order not delivered (etees store) ^Open

I ordered * t-shirt from that store but it never goy delivered....

Sep 23, 2020 by abhay bansal

Package not delivered (Stylemarte ) ^Open

I order some items * weeks ago .. & they still not replied to any mails .. i want my refund...

Sep 23, 2020 by Pragati Medankar

Fake website label suit (Ruchita Agrawal) ^Open

Fake people..no refund..complete trap...

Sep 23, 2020 by Ruchita agrawal

Package not delivered and no reply back (The Cloth Ero) ^Open

i ordered from this site after seeing its ad on instgram and its been nore than ** days and they haven't replied back on my multiple mails and i haven't received my order yet....

Sep 23, 2020 by Rahul Modi

Product not delivered (Ninth Avenue com) ^Open

I had ordered a cream from Ninth Avenue The order number ************* with the CCAvenue Ref no - ( ************) on ****-**-** **:**:**.** amounting to Rs. ****.**. Till today **nd Sep **** I have not received my order nor my refund has be...

Sep 22, 2020 by srijana roka

Chilis has billed me twice (Texmex Cuisine India Private Limited) ^Closed

Visited Chilis on **.**.****. Paid through Eazy Diner. The server at Chilis said that they have not received the fund, and asked me to pay up. I had tried explaining to the server that I have paid via Eazy Diner, but he was adamant...

Sep 05, 2020 by Amitava Mallick

Website not refunding my money (https creditreport paisabazaar com) ^Closed

I have activated a service from the website to clear my outstanding loan with the HSBC bank, the reason behind to activate the service is to increase my credit score on CIBIL website, but after successful payment company refused to do anything...

Sep 03, 2020 by Sukhjinder Singh

Package not delivered since 2 months (styleuptogether ) ^Closed

I placed my original order on ** July with Harshna Suri from styleuptogether_ this is her Instagram page and she said the first order is with courier and got delayed which I understand. I spoke to her and she placed another order on **th Augus...

Sep 03, 2020 by Divya Kothari

Samsung estore (Ssmsung estore) ^Closed

I ordered a phone from Samsung eStore on *th August for *****/- and delivery was suppose to happen on **th August, when not received till **th I raised a request to cancel the order and refund the amount. Called customer care more than ** tim...

Sep 03, 2020 by Shanoob Nassar

Package not delivered (liveyourownstyle co in) ^Closed

I have ordered resistance band n watch * month back on liveyourownstyle.co.in website. They didn't deliver my package.Even they dont provide product tracking details.i lost my money:(...

Sep 02, 2020 by Manju Bhaskar

Package not delivered (eteesstore com ) ^Closed

Order not delivered. Status can not be tracked. Money just went into a sink hole ...

Sep 02, 2020 by Swapnil Lage

Package not received (Kanjivaram silk saree ) ^Closed

I paid Rs.*** but the saree was not received. ...

Sep 02, 2020 by Nagurotu Kusuma

Refund not received (Jeeves Consumer Services Private Limited) ^Closed

I have opted for refund from Jeeves. I have given all required information immediately. However I am still awaiting for my refund. Doing follow up on call and email continuously since ** Jun ****. I informed flipkart too however from every wher...

Sep 02, 2020 by Pankaj Suresh Joshi

False products delivery (Memaka Com) ^Closed

I got different order from what I orderd. I'm not being able to reach memaka no costumer care nothing. I want my order exchanged or my money back ...

Sep 02, 2020 by Chaitali vairate

I have ordered 2 items but i haven t delivered till to date (1 mini drone and 1 drone) ^Closed

i have ordered * items but i haven´t delivered till to date. i want my money to be refund or else serious actions will be taken......

Sep 02, 2020 by sri krishna

Products not delivered (Clothzen com) ^Closed

I ordered the products on **-**-*** but till the date not received ...

Sep 02, 2020 by Gautam

Pitambari sarees No response to return my package (pitambari sarees ) ^Closed

I have purchased an item (saree) from pitambari sarees on **th August ****,the item got delivered on *nd of September ****, unfortunately the item that was displayed to me at the time of purchase and the item that was delivered to me has no res...

Sep 02, 2020 by Sharmistha goswami

Fraud transaction (Club factory ) ^Closed

Hi team, I'm very frustrated with the support I received from club factory. The Phone number registered with my email account is not mine. Since I made a first purchase I have been trying to reach out to them to change the phone number r...

Sep 01, 2020 by Vishwa

Package not delivered (Dealsega) ^Closed

I,LL order a mini drone rs ***+** delivery charges but after payment they were send mee payment confirmation message in date **-*-** after few days I'll didn't get any shipping details or item details. I think dealsega was a frod website.if ref...

Sep 01, 2020 by Neelesh

Package not delivered (399 Shopie) ^Closed

I ordered three shirts worth Rs.*** on ** August. Company mentioned on its site that the product would be despatched with in * to ** days from there delivery location. Many time I mailed them for order status of my order no #****. Neither any m...

Sep 01, 2020 by Ds Rathore

Gift not delivered from gift my Emotions (Gift my emotions) ^Closed

I have ordered Cadbury's Rich Dry Fruit Box With DairyMilk Silk Chocolates, and it supposed to delivered by Aug **st, but no response from them and I don't have any option to cancel for a refund....

Sep 01, 2020 by ilaiyakavi

Not delivery of my order no 9973 (eteesstore com ) ^Closed

I'm physically challenged person I'm purchase * T-shirt from your website and paid amount rupees ***/- on **/**/**** but still I'm not received own my order. Please send me own my order in below address-FA-*** first floor Happinest Avadi, R....

Sep 01, 2020 by Ajit Kumar

Refund not processed after successful return (Myntra) ^Closed

# ********************* "eCraftIndia Set of * Multicoloured Parrots Canvas Wall Art" . I ordered a painting on myntra shopping app for Rs ****. it reached on *st august. i didnt like the quality of painting n I placed request for return. they...

Sep 01, 2020 by gaurav

FRAUD DEALSAGA (Deal Saga via Facebook) ^Closed

THIS IS THE FIRST TIME HAPPEN WITH ME THAT I ORDER ONE BEAN BAG SOFA AND I GOT THE TRACKING NUMBER OF BLUEDART BUT THIS TRACKING NUMBER IS INVALID AS PER BLUEDART AND STILL I DID NOT RECEIVE ANY DELIVERY YET....

Sep 01, 2020 by LALIT BOHRA

Quikr frauds (http www smartthinkinfolab com ) ^Closed

i got a message like work from home . They told to pay *** as registration charges, i paid I received data and I finished task to get salary they asked to send **** for Id generate process again paid after that you should pay **** for fill pro...

Sep 01, 2020 by S