ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Wrong info on Site (Nokia) ^Open

Bought Nokia *.* just * days ago, I had to charge the phone three times a day in regular use. But on the Nokia site, its mentioned that we can use it for two days after a full charge....

Jul 10, 2020 by Brij Bandhu Singh

Order not delivered worth (Luxury Junction Lj Team ) ^Open

I had ordered * shoes worth ****rs october **** , but got only * shoes both of wrong sizes , after texting , mailing and calling several time they said that they are out of stock and I will have to ship the wrong order back to them and reorder ...

Jul 10, 2020 by Aditi

REFUND NOT ISSUED (Zivame) ^Open

I ordered from zivame and due to size issues I returned it and the return is successful but still I haven't got zcoins in my account ...

Jul 10, 2020 by Tanvi Bamugade

The status is delivered ssuccessfully but I didn t received my parcel (Snapdeal) ^Open

July * I have an cal from ecom express unfortunately I didn't attend the call within ** minutes I have an message from ecom express delivered ssuccessfully but I didn't received my parcel...

Jul 10, 2020 by Priyadharshini

Didn t receive my order and refund required (Stylofebric in) ^Open

I have ordered a dress (long gown) on **th June **** and paid money through online. I received a message from you that my order will be delivered at *th July ****. Till date I have not yet received any order or any further details from you. ...

Jul 10, 2020 by Roselin

Laptop dead since 1 3 months No support by thier hand (Acer Engineer Private Limited) ^Open

Dont buy acer ...

Jul 10, 2020 by Pulkit

Refund not credited even after 20 days (mednear.com) ^Open

I have placed order for medicine on **th June as those medicines were showing in stock. After placing the order my order remained in awaiting confirmation state. On **th June, after * days of follow up, mednear finally cancelled the order stat...

Jul 10, 2020 by Aditya Singh

NO EMAIL OR MSG FOR ORDER DELIVERY ( MM BULK ) ^Open

I have ordered * hoodies From MM BULK site but I have not received any mail or order tracking number for the item. Now I search that site but it shows its fraud site. Please help me for return my money. ...

Jul 10, 2020 by Sheebangee swain

Paid order still pending without refund (Rolls Mania) ^Open

I have ordered on Rolls Mania site and paid in advance so i can get contact less delivery. Order hasn't been accepted yet and no refund initiated from them. Their mobile is not reachable and no option for refund or cancel. Customer support is ...

Jul 10, 2020 by Denish Patel

Fraud company nothing is been delivered yet nor anyone picks up the calls (Stylofebric in ) ^Open

I had placed order for * dresses on *rd ofJuly **** but no update is been there so far nor anyone picks up the call there. There is absolutely no update from their side nor their site is visible with the dress details now. Please help me out o...

Jul 10, 2020 by Shubhangi Patil

Defective Voltas AC (Voltas Inverter AC) ^Open

I have purchased ac on **th May **** and after ** days i observed water leakage and cooling was stopped. It started working after one day automatically and then again the same problem occurred in *-** days and again in *-** days. I reported thi...

Jul 10, 2020 by Sanjiv Singh

Order not recieved nor any refund (Stylofebric in) ^Open

I ordered an item from there website and received a confirmation mail. Now after more than * weeks there is no response from them, no order tracking service. I called on a supporting number where he said that my order got cancelled, I asked him...

Jul 10, 2020 by Surbhi Yadav

Return request is rejected and not returning the product too (Club Factory E Commerce ) ^Open

I have ordered running shoe and in image it looks like good quality but once i received it seems used product and quality is not good but after some days i found the attached message that return request is rejected and we will not return the pr...

Jul 10, 2020 by Mirza Maruf Baig

Aircon and furniture not delivered (Indian army parcel department ) ^Open

We have seen an add of olx ,we contacted the seller ,we spoke to him on phone ,the deal was done for **,*** ,aircon and furniture's second hand, as the seller told us that he is an Army person and he has been transferred to some other place an...

Jul 10, 2020 by Imran khan H

Package not delivered (Shein.com) ^Open

I ordered two item on ** June, **** from Shein.com which was a prepaid transaction. They are neither updating the tracking details nor replying to the communication channel i.e. call, mails etc. I need to cancel the items and want my refund. ...

Jul 10, 2020 by Anshuman

Money deducted order not placed (Ajio) ^Open

I placed an order on Ajio and paid the amount online though G-pay. The money has been deducted but no order has been placed. I’ve called on this helpline number multiple times but nobody is answering. I’ve sent them a mail also but no reply...

Jul 10, 2020 by Nandini Sharma

Faulty Mobile delivered not take return and refund the money (Flipkart) ^Open

On **th June **** . i had purchased Micromax infinity N** mobile phone but phone has many issue like network connectivity and WiFi with total lag and not responding in between. so i requested to flipkart for return & refund the amount but fli...

Jul 10, 2020 by snehal faujdar yadav

Order not delivered (Stylo febric) ^Open

Complete fraud website. I purchased * clothes here and now they are not even responding. My order is about a month old. No response to mails and no delivery...

Jul 10, 2020 by Kaumudi Amin

Myntra is not refunding my money myntra sucks (Myntra) ^Open

On ** june **** I have order a pair of puma shoe i have done my payment from googlepay. The transaction was successful but order didn't get placed. I called Myntra immediately they said its a technical fault and they will refund my money but it...

Jul 10, 2020 by Neehal Gurung

Not able to use GiftCard which is generated from Myntra (Myntra) ^Open

I have purchased * gift card from myntra of amount **** on *th october ****. Order no: *******-*******-*******, I am not able to use this gift card and i have raised concern or complaint with myntra on **th june but till i m not getting any ...

Jul 10, 2020 by Richa Singhal

Return not available (Ajio) ^Closed

I ordered a product in ajio and my size doesn't fit's so I request for return but they are showing I have to do self shipping I felt bad about their service than also I try to do self shipping but the given phone number by them was wrong and...

Jun 21, 2020 by Shan

Order Cancelled (Flipkart) ^Closed

I ordered phones from flipkart, and they cancelled it after shipping....

Jun 21, 2020 by Ayush Sanodia

Product not delivered to my address (Mynta) ^Closed

I was ordered a highlender shirt from myntra at ** march. on my app status shows it delivered by **march but it not reached to my address. i have complained against it at ** march and also file a return. still i continuously contacting myntra...

Jun 21, 2020 by Manish verma

Different Product Delivered (Football Central in ) ^Closed

I had ordered a pair of football boots through a Seller on Instagram, by the Account name Football Central .in , He sent me a different package and now is not even responding to my messages. ...

Jun 21, 2020 by Linson Peter

Didn t received my Refund (Shein.in) ^Closed

On ** April **** I have place an order on shein having order id*************,but due to lockdown I didn't received my order till **rd of May ****,so i contacted shein customer care regarding this issue. They told me due to lockdown we are not a...

Jun 21, 2020 by Uday Singh

Received different laptop from what was ordered replacement not allowed even though item is in stoc (Appario Retail Pvt Ltd ) ^Closed

I ordered: Lenevo Legion Y*** - i* processer - RTX **** graphics - **GB RAM - ***Hz refresh rate screen but I got: - i* processer - GTX **** graphics - *GB RAM - **Hz refresh rate screen I contacted Amazon for a replacement, but ...

Jun 21, 2020 by Manas Kale

Payment deducted but order not placed (Jiomart) ^Closed

I have ordered grocery in jiomart. Payment got deducted from upi app but order not placed. No response from jiomart customer service...

Jun 21, 2020 by Arun Kumar

VERY POOR RESPONSE AFTER SALES HITACHI AC (HITACHI A.C) ^Closed

I had register the complaint on dated **th june regarding window ac servicing & some noise in working time. same day we have received the confirmation & executive contact no. Next date on dated ** june **** executive call me & confirmed he i...

Jun 21, 2020 by DEEPAK RANA

Shirt not delivered (Keveshop fashion store) ^Closed

I orderd shirt on this site *rd march **** and oaid *** inr but product still not deliver and website also closed its fake and cheater want to file case in consumer court aganist him ....

Jun 21, 2020 by Rajesh prajapat

Package not delivered (What to wear india) ^Closed

I ordered over ear siri Google assistant headphones on * june and didn't got till now ...

Jun 21, 2020 by Rahul kannojiya

Package not delivered no tracking status (LYOS Live your own style ) ^Closed

I ordered for lyos set of handbags on **th April ****.My order number is *****. I didn't receive my order. Whenever I track my order, I receive the message that it is not shipped. I want to know the status....

Jun 21, 2020 by Priyamvatha G

Replaced unit not delivered (Boat 225 ) ^Closed

The pickup for my boat Bassheads *** was done a month before. And till now I've not received the replacement product. Its one side wasn't working and now my earphones are gone. I need the refund or the replaced unit...

Jun 21, 2020 by Ayushi Agarwal

Oder details (Insasta.com) ^Closed

Recently i ordered chromecast payment also done but till now i didn't get any update regarding oder .please cancel my order and refund my amount.....

Jun 21, 2020 by Manindarnth Steaven

Uc not recieved (Midasbuy Pubg Mobile) ^Closed

The payment i made was successful. But I didn’t received the uc . Payment was made through paytm coda . Amount is deducted from my account but uc are not delivered. Pubg id - *********...

Jun 21, 2020 by Varun jain

Refund not done yet (Nykaa.com) ^Closed

I ordered mCaffeine product on ** june **** and did the payment using a debit card and then the same night due to some personal issues i cancelled the product . They told that the refund has been initiated and it will reflect in the account wit...

Jun 21, 2020 by Jinal Tandel

Price reduction and customer dissatisfaction (Amazon .in) ^Closed

I purchased samsung galaxy note ** lite bearing order ID:***-*******-******* on **.**.** via Amazon.in, after not even a day of receiving the order (less than a week from placing the order) when I came across the product page I noticed a huge p...

Jun 21, 2020 by A S Infra

I didn t get my refund (Club Factory) ^Closed

I cancelled my order but I didn't get my refund it taken almost ** days ...

Jun 21, 2020 by Irfan

Order not received (mm bulk) ^Closed

I had order a hoodie from mm.bulk website . They had confirm my order but not delivered yet...

Jun 21, 2020 by Mohini tongale

Product is not delivered (LYOS Live your own style ) ^Closed

Dear Sir/ Madam, LYOS, I saw the Health Fitness Band, which I booked, but my order status is not received and not any SMS in my phone. My product has not yet arrived, nor has any information been received. ...

Jun 21, 2020 by MD SHADAB

Package not delivered (Ajio) ^Closed

I have ordered * track pant from Ajio app, delivery date is ** june and today is ** june my order is not delivered yet.ajio says your order is delayed but this is too much time gone but order is not delivered....

Jun 21, 2020 by Prasenjeet Ghodeswar