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E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:

First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:

Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:

Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:

You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Complaints

Jaydeep jethva on Mar 17, 2025

Flipkart  – Formal Complaint Against Thomson QLED TV Misrepresentation and Unresolved Issue Since February 2025Closed

Purchased a Thomson TV marketed as QLED, but it doesn’t perform like one. Raised the issue in Feb ****—tons of emails, escalated twice, yet no inspection or fix. Company claims "open-box delivery" allowed verificati...

Mouli on Mar 12, 2025

Amazon India – refund not credited as promisedClosed

This is a follow-up to my previous communication and a formal escalation regarding the refund of Rs. **,*** for my mobile order. On February **rd, I spoke with a member of your Leadership Team and provided them with...

Nidhi Tulsi on Mar 11, 2025

Your Print Delhi – Wrong Commitment and No Solution Provided Closed

I ordered a customized sweatshirt specifically for my Disney trip before order I did check on the delivery timeline with specifically mentioning that I will need the product by **th March as I am travelling on **th ...

Bharath Kumar on Mar 10, 2025

Parimatch Bet App – 32 days is over but not credited to my account Closed

** days is over but not credited to my account is telling in no response is giving i need money

Raksha on Mar 7, 2025

Mygate – Refund not processed despite failure to deliver the agreedupon services Closed

I am writing to express my serious concerns regarding the recent lead generation campaign executed on the MyGate platform. They were incapable of delivering the leads as agreed, breaching the PO terms more th...

Ankit Agrawal on Mar 7, 2025

Amazon India  – amazon refund nahin kiya ja rahaClosed

mera naam Ankit Agrawal hai Mera order number***-*******-******* hai mere dwara order Kiya gaya tha Amazon mein jo mujhe * March **** ko timar Mila jo ki use Kiya hua aur Chal nahin raha hai jiski complaint mere dwa...

Satish KB on Mar 6, 2025

Homelane – Order delivery is delayed for more than 3 months and no proper resonseClosed

I have booked a interior project with Homelane RR nagar branch in the month of Feb ** and they took a ***** rs as a advance but due to high price and poor response from the designer u dropped the project but they sa...

Zora Shaikh on Mar 5, 2025

Amazon.in – Price difference within of ordering Closed

I ordered a laptop from Amazon and the price dropped within **hrs or ordering. I contacted amazon customer service and the agent promised compensation in the chat. I wasn't sure about their promises in chat or call...

Sai on Feb 28, 2025

GO WARRANTY SERVICES LLP – Refund Not Given from 6 monthsClosed

I have purchased a warranty plan for Mixer Grinder from them, On a unfortunate occasion, the mixer got fault, have raised a ticket with Go Warranty, they have asked for estimation, and they approved the estimation a...

Shreyansh Pattanaik on Feb 27, 2025

SNITCH APPARELS PVT LTD  – Refund Issued Instead of Exchange Unfair Price IncreaseClosed

I ordered a product from Snitch on **th February **** but had to request an exchange due to a size issue. However, the exchange process was mismanaged: Repeated Delays: The pickup was rescheduled multiple times o...

Reeti on Feb 21, 2025

Aqeedat  – Package not deliveredClosed

Www.aqeedat.co.in Aqeedat , they have a facebook page as well as a website. They deal in women ethnic wear. On **th feb i placed an order through their website but till now not recieved my order . When i enquired ...

Kanimozhi G on Feb 17, 2025

Vintage Closet Of Kamali – Package not delivered from Vintage Closet of KamaliClosed

I placed order on their website on January *, **** with online payment done. I had been following in Instagram DM and they said it will be dispatched after ** working days. Now its more than a month and every week i...

SUMIT KUMAR YADAV on Feb 14, 2025

Parimatch Best online betting company – Parimatch Withdrawal Rs not Credited yet nowClosed

Requested Sir, My name is Sumit Kumar Yadav having Parimatch account player id *********. I made withdrawal Rs ***** on ** January **** at *:** Pm and its get success withdrawal by Parimatch side on ** January ***...

Nitesh Nishad on Feb 13, 2025

Teen patti rush card  – Withdrawal is pending for last 4 days Closed

Why my withdrawal is not succeed? My withdrawal amount is pending for last * days. I want my withdrawal money . Withdrawal amount is **** rs .

Piyush chaudhary on Feb 11, 2025

Swiggy Bundl Technologies Pvt Ltd  –  refund request for order id 198082387129086Closed

I am writing to request a refund for my order (ID: ***************) from SFC Soya Chaap (Shalimar Bagh) that I placed through your platform on * February ****. Unfortunately, I received an incomplete and partially...

Dhavaseelan on Feb 3, 2025

Parimatch betting app – I deposited amount of 200 in parimatch but it still did not reflected in my account they asked time Closed

I need my money back or it should be reflected in my parimatch account

Rahul Chauhan on Feb 3, 2025

Lenovo – Order Cancellation and Refund related Closed

I am writing to formally request a refund for Order No. G*********, placed on January **, ****, through Lenovo’s official website. Despite my repeated attempts to seek resolution, my request for a cancellation and i...

Nishant Kumar on Feb 1, 2025

Monte Carlo Fashions Limited – no refund after returning productClosed

I had ordered Women Peach Printed Hooded Full Sleeve Sweatshirt in size S on **th Jan ****, received on **th Jan ****. I found out that it was a misfit and I needed size M. They do not had a exchange procedure so I...

Himani singh on Feb 1, 2025

Littlebox India Marketing Private Limited – partial product received Closed

I Placed Order #****** Of rs **** But Have Only Received Partial Order. There No Updates Regarding The Remaining And They Are Not Resolving The Issue. The Company Has Horrible Customer Service And The WhatsApp Link ...

Resolved

"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."

Ajay Masih

Complaint filed against: Byjus

Ajay Masih
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