ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

ThePerfectshop in (Preeti mixer grinder in perfectshop in ) ^Open

Bought Preethi Mixer grinder in The Perfectshop.in, received message with a link,later site is not working.please help...

Oct 05, 2020 by Sandhya

Package not delivered (Stylishfeb) ^Open

I ordered a product on **th sep, din received it and shop is also not available now.i received the message that its been shipped.This is the site address https://stylishfeb.com/collections...

Oct 05, 2020 by Himani Dua

Hi Vinaya thanks for your purchase of Rsfrom Ontheshop Saree We ll notify you when it ships View ord (Ontheshop) ^Open

Hi Vinaya, thanks for your purchase of Rs. *,***.** from Ontheshop Saree! We'll notify you when it ships. View order (#*****): https://ontheshop.in/***********/orders/******dda*******c***e****bbf*c**/authenticate?key=f**c*ea*******c*fc***b**a**...

Oct 04, 2020 by SUBHASHINI

Amount paid but package not delivered (Fordotstore) ^Open

I ordered form the site by seeing an ad in Instagram. It's been * weeks since I ordered. I do have the confirmation mail, but the site seems to have closed. I don't know what to do. All they provided for contacting was email and I've been maili...

Oct 04, 2020 by Ashik

Online Mobile Fraud (Cellpoint ) ^Open

Cellpoint Mumbai/ Pune is delivering duplicate/clone mobile with false promises. If you visit their site - cellpoint.store, they are displaying original products. Even when you connect with the so called fake team, they will tell you the produc...

Oct 04, 2020 by Ankit Sharma

Received empty box instead of watch (Myntra) ^Open

I had ordered a Daniel Klein watch from Myntra. After delivery on *nd Oct when i opened the packet the inside box was all open and there was no watch inside. I must have opened the pack in * -** mins of receiving the parcel and i immediately ca...

Oct 04, 2020 by Alna Kurian

Since when mobiles start damaging due to sweat (Samsung) ^Open

On **aug **** I bought Samsung m** from Amazon India. After **days there were glitches and hanging issue, which I ignored. On sep ** I was on a call for **min and simultaneously working. After the call ended there was my sweat on my phone. I wi...

Oct 04, 2020 by Mitanshi Rathore

Order not received (Fashinyia) ^Open

I have ordered the dress from this site and I didn't received the product yet so I want my money back...

Oct 04, 2020 by Ashwini Maurya

Need refund from Fraudulant seller (Zareen nx nagar Ved Darwaja Surat ) ^Open

I was delivered cheap product not matching the pictures. The Seller has disappeared after promising that I will be refunded full.amount incase of dissatisfaction....

Oct 04, 2020 by Sharmila Rao talpady

Refund from vlcc for package not availed (VLCC) ^Open

Vlcc Andheri East manipulated me into buying beauty services by calling me "ugly" they forced me into buying a package of Rs***** which included peels and derma roller and needling my skin.... The doctors were under trained or lacked knowledge ...

Oct 03, 2020 by supriya sawant

Failed Transaction on www myntra com (Myntra) ^Open

While booking an item of Rs.****/- the transaction was failed twice and the amount is deducted from my Bank account but the item was not booked....

Oct 03, 2020 by Dinesh Chandra Yadav

Package is not delivered (For dot store) ^Open

I order maroon polo collar t shirt on **/**/**** order id #***** and i received confirmation mail about my order.I also got the shipping status of my order through mail on *oct.But now when i check the website is not opening,it shows the websit...

Oct 03, 2020 by Chittaranjan Pallai

Package not delivered (Zoollu com) ^Open

I placed my order on the **th September after seeing their Instagram ad. I spoke to the consumer service on whatsapp asking about the return policy and after that I placed my order. After I was done placing my order, the so called customer supp...

Oct 03, 2020 by Latika mariwalla

New balance india shoe order (New Balance india online store) ^Open

I have ordered a shoe from new balance india but haven't received any updates regarding my order via mail or anything and my order status is still pending since ** days. Now, it seems like a fraud to me....

Oct 03, 2020 by kanishk goyal

Product damaged (Not original) ^Open

I orderd power bank But they not supplied correct product shown in their advertising And also this product was DAMAGED ...

Oct 03, 2020 by Murugesan

Package not recieved after completion of payment (Indianethniconline com) ^Open

I had ordered twice in Sep **, one for **** rs and one for **** rs and haven't recieved any shipment yet. This is atrocious. Need a refund pl. Regards Srividhya...

Oct 03, 2020 by Srividhya B

Rs 600 has been deducted from my account with the reason fair play violation I am not getting which (Dream11) ^Open

Rs -*** has been deducted from my account with the reason fair play violation. I am not getting which fair play is voilated...

Oct 03, 2020 by satish

Package not delivered (For dot store) ^Open

Not getting package. The site domain is seen for sale. What should we do in that case....

Oct 03, 2020 by Shrenik Gugale

Not refunding my money back FLIPKART (Flipkart) ^Open

I booked a flight from delhi to patna for ** august ****. That flight was cancelled by the airline and I got a mail from the airline that I will get full refund for the cancelled flight, as the flight was cancelled by the airline. The airline s...

Oct 03, 2020 by Kumar satyam

Did not got conformation of order (Apna mm bulk) ^Open

I ordered a hoodie and paid the money through net banking. I did not got any confirmation. I come to know that Apna MM bulk is a fraud site. ...

Oct 03, 2020 by Nitya Sai Charishma Senapati