E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Providing fake job offers (Amazon) Open
A company named Amazon is offering part time and full time work from home jobs and I wanted to work as part time. So, I gave my mobile number to the person who gave the details. He/She said that there will be * rounds of interviews and need to ...
Oct 06, 2020 by Kedari Srikanth
Seller is not responding Order Money both stuck (Rees52) Open
I ordered some goods at the online store www.REES**.com on ** September ****. As of today (* October ****), I have not received any update, confirmation or information regarding my order. The seller doesn't reply on his What'sApp support numb...
Oct 06, 2020 by Vivek Yogi
Product not delivered (Shivam Enterprises Private Limited) Open
The owner is a fraud. I purchased a Mannequin from him via online transfer after discussing with him over a phone call. After that though he is active on WhatsApp there is no response or answer to calls and neither has the product been delivere...
Oct 06, 2020 by Tavleen Duggal
Orient 47 mm blades break and sound in motor after one month (Orient Electric) Open
Respected sir My name is Amarjeet Singh i am from Village and post-Dumeria Thana Sahatwar District Ballia pin ****** Uttar Pradesh . I purchased a fan of orient electric ** mm on **/**/****, after one month on **/**/****,the blades were breake...
Oct 06, 2020 by AMARJEET SINGH
Package with cheap quality material small size (Labelsuits) Open
I ordered * suits on **th September. The products I received was of cheap material & it's not as its shown n the picture.i ordered size XL & I Received M size.i called them & asked for refund.They replied that they won't refund the money back....
Oct 06, 2020 by K Shanmuga priya
Dream 11 stole my winning money (Dream 11) Open
Hey , yesterday I played a private contest with my friend and I won the contest, I played a ₹*** contest and winner get ₹***. I have already *** in my account but when I withdrawal of ₹***. When they don't proceed my withdrawal request t...
Oct 06, 2020 by Pushpendra Choudhary
Delivered a damaged mobile (vivo) Open
A PERSON WHO FROM BOMBAY BOUGHT MONEY FOR A MOBILE (ONLINE PURCHASE) NOW THE PERSON WHO GOT THE MONEY SEND ME A DAMAGED MOBILE AND NOW HE CHEATED ME RS.***** AND HIS ADDRESS IS MOBILE NUMBER IS +** ***** *****...
Oct 06, 2020 by Abishek
Package damaged (Arctic air) Open
Hi Team, There is fraud and cheating at seller end, where the website has been removed and in my package there are two types of rates that have been displayed with different locations by the same seller. KIndly please stop paying the amou...
Oct 05, 2020 by Ramanandam
Cheating in case of non payment of dues (SPECULAR SERVICE LLP) Open
I had entered into an agreement with this company whereby i offer my services for Freelance Data Transcription. The contract was for * month whereby they had sent *** pages of data which i had to complete by * month and send through email and i...
Oct 05, 2020 by SUPREED VISWANATHAN
Mivi warranty claimed haven t received the product replacement (Mivi Thunder Beats wireless earphones ) Open
ticket ID ****** I claimed for warranty against the mivithunderbeats and its been more than ** days and still the company haven't replaced the product they haven't updated me whether the product was received by them or not . This was created ...
Oct 05, 2020 by Sanika Tambat
Host emi Online fraud site (Host emi) Open
I had placed an order on **th Sep **** for the mobile model Oneplus * Core with the Express delivery . First of all I had paid ****/- Rs as shown than one of the executive(Manoj) call me than he said that you had to pay min. ****/- than you did...
Oct 05, 2020 by Gaurav kiran Walopkar
Fake product (Veet sensitive trim) Open
I ordered veet trimmer and got sweet trimmer..... after that I can't get return option nor the customer care number is connecting...... it's fraud..... the actual price of fake trimmer is *** and they are selling it in the name of veet for *** ...
Oct 05, 2020 by Amit Ram
Package not Delivered (Myfoxdean.com) Open
Recently on **th Sep ****, I had ordered Nillikin Qin Series flip cover for Samsung S* Edge from www.myfoxdean.com, I had paid them UPI through Instamoja., they did not deliver me the Cover nor dispatch it!...
Oct 05, 2020 by K.Jeeva Rathina Raj
No replacement issued (Flipkart) Open
I requested a replacement of the product(Motorola one fusion+, it was delivered to me on **th of September,Hyderabad) but they never processed it and they only rejected with no proper explanation. I called them more than ** times but they(Flipk...
Oct 05, 2020 by Katla Sunmithra
Fake products (Jinglejojo Com) Open
I've bought * diy tv ambilight, but the product shown on page and delivered item are not same, ther is no usb option to connect tv. So I'm not satisfied with the product. That's not ambilight original product....
Oct 05, 2020 by Ilyas eriyat
Package not delivered (Stylemarte com) Open
Ordered * items in August. Haven't recieved them yet and there is no way to generate refund as website is down. Bo customer care number or email working...
Oct 05, 2020 by Shivani Agarwal
Refund not received (Myntra) Open
It's been more than a month approx ** days, I haven't recieved the refund. Asking me * days * days and so on by telling this they have passed more than a month. I need my refund. I need my money....
Oct 05, 2020 by Chitra
No response regards to Wrong product delivery since 2 months (Ajio Com) Open
I have purchased a sherwani from Ajio. The sent it patiala missing so I created a exchange, the same happened next time. I booked a complaint on ** sept. **** and its been ** days no response from them nor do I get call back....
Oct 05, 2020 by Mohammed abrar
Not delivered (Thiagarajan) Open
Dear sir, I ordered **th September, order number ****, value Rs.****/- **th September I received a mail from fordot store, After I cannot receive any mails. Till not received my order. Cheated me ...
Oct 05, 2020 by Thiagarajan Rajan
Product received is not what i ordered (2gud.com subsidiary of Flipkart Internet Company Limited) Open
Last month i ordered a noise colorfit pro smart watch from *gud since i saw it for an offer price of *** rs.After one week i received the package and it contained a cheap watch from another company.Then i applied for refund and the customer exe...
Oct 05, 2020 by Jeen M Joy
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Complaint filed against: Byjus