ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Amazon in charged me prime membership without my knowledge (Amazon.in) ^Open

Amazon prime has charged me Rs *** for prime membership without my acknowledgement. Order # D**-************** This is a big fraud,truly speaking ot is a theft and i am filing a complai in the consumer court. ....

Oct 14, 2020 by Neeraj shetty

Wrong Product delivered No response thereafter (Infrill. Com) ^Open

I ordered for a Hawkeye SE *k action camera from Infrill.com. But they have sent me a different product...a ****p sports camera that has no comparison to that hawkeye camera...The specifications are worse. I tried to contact them via the chatbo...

Oct 14, 2020 by Sasanka Sarma

Replacement TV found to be defective (TCL) ^Open

I raised a complaint about my old TV which was having stripes. So after three months today I got the replacement Not the exact model. But I was given a tcl **p*e model and this is not working. We were asked to come to the service center to ge...

Oct 14, 2020 by Chittibabu Kasamsetty

Refund for investment in a flat past its delivery date (Mounthill Realty Pvt Ltd The RainForest ) ^Open

I purchased a *-bhk flat in "The Rainforest" proposed in Rajarhat, Kolkata (WB) in tower **, *rd floor in **** and have subsequently paid all the instalments requested as per schedule. The possession of the aforesaid flat was in December **** p...

Oct 14, 2020 by Nilay Priyadarshi

Received a wrong product (Myntra) ^Open

The issue that I have experienced was: I have ordered one black top from myntra. But they have sent different product which is maroon color and pattern is also different. I requested for return. And product was returned. Than I got message say...

Oct 14, 2020 by Krupanka k p

Refund not initiated for cancelled air ticket (Travolook in) ^Open

My wife booked an air ticket from Guwahati-Hyderabad route on *th October **** (travel date **/**/****) through Travolook (https://www.travolook.in/). Booking reference number is REF*********. I didn't get any reservation confirmation after ded...

Oct 13, 2020 by Abhijit Hazarika

SAMSUNG ELECTRONICS INDIA PRIVATE LIMITED Samsung Scam Galaxy Note 9 Display Discoloration After Ma (SAMSUNG ELECTRONICS INDIA PRIVATE LIMITED) ^Open

I had purchased Samsung Galaxy NOTE * model number SM-N***FZBHINS on **th May **** from CROMA Kharghar Navi Mumbai India. In April ****, I had updated the software patch and since then my phone started showing issues with discolouration of ...

Oct 13, 2020 by Sanjay Patil

Item is not working (Toolsvilla e service company ) ^Open

...

Oct 13, 2020 by Sanwar Mal Jat

Wrong product received (Myntra.com) ^Open

I ordered Flying Machine Jeans from Myntra but received a T-shirt of the same brand. I also reported the issue on the same day to Myntra customer service and they assured me return pick up. But the delivery guy next day rejected the product and...

Oct 13, 2020 by Harshit Chhajer

Product not delivered furniture (Deckup In) ^Open

I have ordered the furniture sofa set and study table on **th September ****. I got the mail confirmed and estimate delivery is *th October. I wait until the date and asked them through whatsapp number. Due to covid they said October *th ****...

Oct 13, 2020 by V Ruban Prasath

Wrong pair of shoes (New balance) ^Open

This is regarding a fraud happened with me by a New Balance store in Mumbai. I bought a pair of NB shoes from a New Balance store in Vatsala Mall, Mumbai during my trip to mumbai. When I came back home I saw that they packed me the same pair i....

Oct 13, 2020 by Kunwar Raj Singh

Dell Inspiron 5558 tag (Dell India ) ^Open

Dear Sir/Madam, I, Dr. Alok Jain, purchased Dell Inspiron **** laptop with tag number FRV*Z** and Express Service Code: *********** in September **** with an extended warranty till **th May **** (as attached). On *th May ****, I faced some i...

Oct 13, 2020 by Alok jain

Fraud transactions looted money (professional scouts) ^Open

It called to provide consultant service. Forced to make payments through their website https://www.professionalscouts.com/ ...

Oct 12, 2020 by Swapna

Wrong product delivered (Fabbazar) ^Open

I ordered a saree for my mother from my hard earned money and the delivery came just yesterday, but it was completely a different saree. When I wrote mail to them with the image of what I received, they shunned me saying it's the same product ...

Oct 12, 2020 by Anushree

Wrong and broken item received after so many complaint (vlebazaar) ^Open

Vlebazaar is fraud site.I have order refub Oneplus *T on *rd Oct. after so much complaintoday **Oct i received wrong item and broken product . display will come out and full body is damaged. i have raised return order but i dont feel they will...

Oct 12, 2020 by Sandhya Joseph

Wrong product (Juniors Sweet Bliss) ^Open

I have bought four different products and received one single piece of lingerie that looked used. I’m so frustrated even writing this down. I asked for juniors sweet bliss wrap top, meadows bound bralette, hipsters with lace waistband ...

Oct 12, 2020 by Nicola Lyndem

Humming sound in Aux mode for my boAt Avantee sound bar (Tech-connect Retail Private Limited ) ^Open

I bought boAt Aavante Bar **** **w sound on *th Oct ****. After * months I observed that it is having a humming sound coming out of the speaker in both Aux and bluetooth mode. Following are the complaints raised on the boAt complaint's page wit...

Oct 12, 2020 by Kasukurthy kishore

Order Refund not received or cancelled order (Fisheshop) ^Open

Order #***** I made online purchase at Fisheshop for RS ****, after multiple emails and msg they confirmed on *st oct that they are unable to deliver my order and refund will be done in *-* days , but I still did not receive any refund . ...

Oct 12, 2020 by Arun Panwar

Return items not picked and refund is pending (Ajio) ^Open

Ordered **k items frommAjio in February ****, i returned *items i dont require (Quanlity/Size issue), becoz of some reason they cancelled the pick up and .. now after so many complaints no action from Ajio. and returned *product and they alread...

Oct 12, 2020 by Mangala

Package not delivered (Famousfeets com) ^Open

I had ordered the material on **th September and still havent received the order. Nor are they are replying to my emails. Please help........

Oct 12, 2020 by Roopa Amin