Life Insurance Complaints
Insurance is a means of protection from financial loss. It is a form of risk management primarily used to hedge against the risk of a contingent or uncertain loss.
It’s one of the most prominent things that ensures the user that they will be saved from a major burden. 472 million people in India have health insurance. Source
Insurance is usually brought as it gives peace to the mind of the holders. There are two types of insurance namely life insurance and general insurance. The life insurance offers compensation in case of death or disability whereas general insurance offers compensation in scenarios other than death.
Life insurance can be divided into term life, pension plans, money-back policy and unit-linked insurance plans. General insurance can be divided into motor insurance, home insurance, health insurance and fire insurance.
But no one knows what will happen next and what if you get trapped in an insurance scam? Or you are not happy with your insurance company?
Many people don’t know the exact route to file a complaint against their insurance company and often get confused about consumer rights but this article will tell you:
- What are the insurance complaints?
- Famous insurance companies in India
- Types of Insurance complaints
- How to resolve the complaints?
Yes, this article will answer all your questions. Let’s start with what exactly an insurance complaint is?
The 2017 notification on the protection of policyholders defined ‘insurance complaints’ as a written expression of dissatisfaction made by the complaint against an entity like the insurer, agent or broker.
The complaint can be about an action or lack of action, the standard of service, or deficiency of service.
Now let’s see some of the famous insurance companies in India.
Famous Insurance Companies In India
India has 57 insurance companies out of which 24 are life insurance. The following are the top 10 companies in India.
1. LIC:
2. ICICI Prudential Life Insurance:
3. HDFC Standard Life Insurance:
4. Max Life Insurance:
Banks, individual agents, brokers, and corporate agents are some of Max Life's distribution channels. It provides linked participating and non-participating products. It also covers health, pension, and annuity. Child, protection, retirement, savings, and growth plans are offered to individuals and groups.
5. SBI Life Insurance:
6. Bajaj Allianz General Insurance:
7. Tata AIA Life Insurance:
8. Reliance Nippon Life Insurance:
9. Bharti AXA General Insurance:
10. Aditya Birla General Insurance:
Yes, all these were some of the most famous insurance companies in India but everything’s famous is not always good! Is it? There could be thousands of arising problems and you can be unhappy with an insurance company for various reasons.
So let’s see some of the major types of insurance complaints that are seen among the people.
Types of Insurance Complaints
1. Policy maturity issues:
2. False commitments:
3. Delays:
4. Unsatisfactory claim settlement:
5. Wrong Treatment:
6. Negligence:
As we have seen the most possible insurance disputes let’s see how you can resolve them.
How to Resolve Insurance Complaints?
Step 1: File a formal complaint with your Insurer
LIC Customer Care Number - 022 6827 6827
ICICI Prudential Life Insurance Customer Care Number - 1860 266 7766
Reliance Life Insurance Customer Care Number - 022 4882 7000
Bajaj Allianz Customer Care Number - 1800 209 5858
Birla Sun Life Customer Care Number - 1800 270 7000
SBI Life Insurance Customer Care Number - 1800 267 9090
Max Life Insurance Customer Care Number - 1860 120 5577
HDFC Standard Life Customer Care Number - 1800 22 7227
Tata AIA Life Insurance Customer Care Number - 080676 03700
The Insurance company should address your issue in 15 days, in case of not getting the issue resolved or if you are not satisfied with the solution, you can complain to the IRDA.
Step 2: Register a complaint with IGMS (Integrated Grievance Management System) of IRDA
Step 3: Contact an Ombudsman
The official demands evidence and all the necessary information to understand the case better and see it from the eyes of both parties. They do a full assessment and give their final assessment.
Step 4: Take legal action against your Insurance company
Check below to know how to send a legal notice to the insurance company?
i) Firstly, get a legal notice drafted by a lawyer.
ii) Check it properly and make sure it is signed by a lawyer.
iii) Keep a copy of it for future purposes.
iv) Send the legal notice to the insurance company by registered post.
v) Keep the slip or delivery report for evidence.
Step 5: File consumer forum case
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
Points to Remember:
The IGMS system allows the policyholder to amend his complaint midway.
If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve insurance disputes on your behalf.
Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.
We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.
So why take so much trouble, if you have the solution just some clicks away!
Get your complaint resolved. File your Insurance Complaint at Voxya now!
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
