ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Payment issue (Mostbet) ^Open

I pay ***** rupees in my mostbet account.but they are not showing in my gaming id i complaint too many times on that support chat every time they said it will be added as soon as possible but sir this enccedent heppend a on *st December **** . ...

Dec 07, 2022 by Alok Kumar Yadav

Poor Extended Warranty Support (Jeeves Consumer Services Private Limited) ^Open

We purchased a MI *x **-inch tv from Flipkart on **th Aug **** with two years extended warranty. Our extended warranty is valid from Aug **, ****, to Aug **, ****. Our tv stopped working on *th Sep ****, and * service requests have been create...

Dec 06, 2022 by Rizwan Khan

Long Delay in PNG Connection installation Activation (Indraprastha Gas Limited) ^Open

Hi There, I had applied for new PNG connection on *th Sept'**** along with paid connection & security deposits for my home in Munirka DDA Flats, New Delhi. However, without site survey they blindly gave me upto ** days timeline for feasibil...

Dec 06, 2022 by Tarun Bakshi

Refund not received (Oyo) ^Open

Oyo hasn't processed my refund , the refund was initiated on *th Nov **** and I'm still waiting. I've been calling and emailing them all this time . And now today ( *-**-****) i was told the refund is unprocessed ( by the customer care ) . Nobo...

Dec 06, 2022 by Manaan Mattoo

Package not Delivered (Handmadelovebytanya) ^Open

I ordered one product on November **, ****. No update from the company named Handmadelovebytanya...

Dec 06, 2022 by Yash Balkhande

MI TV not getting repaired (Mi) ^Open

Registered a complaint with MI customer care on *th November **** regarding TV display issue. It's been almost a month. No resolution yet. Every time I call just keep saying they are working on it. ...

Dec 06, 2022 by Charles Varghese

Amount debited from account but not credited to Astropay Wallet (Astropay ) ^Open

Added funds of INR****.** to Astropay Wallet via scanning the Astropay QR code. Amount debited from my HDFC BANK account on **th Nov ****. All related proof of payment was shared via email to Astropay team, but its more than a week now & there ...

Dec 06, 2022 by Sunil Chaudhari

Salary not received (Busybees Logistics Sol Pvt Ltd) ^Open

Salary not received August month and sept month till time so many calls and mails done but did not getting any reply or picking calls ...

Dec 06, 2022 by Vinod Kumar

Non Payment of November 2022 salary (Eon Clinics Private Limited Dentaleon Care Clinics Private Limited) ^Open

On November *th, I received an email asking to deliver the KT. Then I started doing the follow-up but after multiple follow-ups, I came to know the company has found a replacement. Later the HR of the company updated me November **th will be my...

Dec 06, 2022 by Abhishek Kumar

Price listed as per their wish (Ferns Petals) ^Open

We have ordered cosmetic hamper from them and they have priced it at ***** and after discount they gave it for ***** INR and when we recieved the product it was not even worth *K on MRP and package is as it as with me and they are not ready to ...

Dec 05, 2022 by RGG

Didn t got refund (Nykaa Fashion) ^Open

Hey , i paid two times for the same item , when delivery bhaiya came for the delivery that time i paid the money but the bhaiya said he didn't receive the money so he won't give unless it's ger transferred in his account, so he left the very ne...

Dec 05, 2022 by Dado sumku

Fraud of INRonvia order no (www goodereader com) ^Open

Respected Sir/Mam I ordered through website www.goodereader.com/blog a Sony digital stylus (Product name DPTA-RS*) via order no. ****** on dated **.**.****. I paid the amount including shipping charges ***.**$ (approximately INR **,***) throug...

Dec 05, 2022 by ravi kumar singh

Package not Delivered (Porter Courier Services) ^Open

Dear Sir/Madam, On *nd November i have used Portrer courier service to send items to my client, after * days i have called porter customer care why it is not delivered, as they promised it will be delivered shortly, on **th november i have s...

Dec 05, 2022 by AYAZ AHMED M M

NO RETURN PICKUP AND AMOUNT BEING DEBITED (FURLENCO) ^Open

I had rented out a ** inch LED haier tv in Aug ****.In sept ****, I raised a request for return of the product.The pickup was scheduled on **th sept ****.A mail and call was received confirming the same.However no one turned up. I sent an email...

Dec 05, 2022 by REVATHY R

Mental harrassment not giving refund (Flipkart) ^Open

Dear Sir Good Evening, I Hope You Are Doing Well Actually I Want To Lure Your Attention On One Issue That I Am Facing For * Months And I Believe U Will Surely Help Me, I Purchase The Table From Flipkart On * Oct At That Time Deliver...

Dec 05, 2022 by aradhana srivastava

Dead Red Ants in Domino s Choco Lava (Dominos Kalkaji) ^Open

Dear All, Today I ordered choco lava from Dominos for my kid who was at home alone and was craving for a sweet. The order was delivered on time, however when she opened the box, it was full of dead red(fire) ants. She reported the same to u...

Dec 05, 2022 by Vinay Kumar

Wrong product delivered (Snapmint Financial Services Pvt.ltd. ) ^Open

I've ordered a MI **T mobile phone for ***** rupees in emi in snapmint next day they sent a whatsapp msg ieproduct isn't available choose som other product in same cost I chose to cancel it and reorder it some days to refund and I ordered realm...

Dec 05, 2022 by Vinod Kumar C

Block my Zomato account but I am having my 480 in the account as zomato credits (Zomato) ^Open

Once I had cancelled an order but I had paid for *** rupees so that Zomato customer care had written my *** after trying for weeks I got my *** into their Zomato credits wallet but when I went to redeem my Zomato credits by ordering something t...

Dec 04, 2022 by Mohammed Sharaz

DELIVERED CANCELLED REFUND CANCELLED (NISHANT SAXENA) ^Open

I made an order on magicpin app with order ID ******** on */**/**** which was cancelled by the rider without even informing.when i called him he claimed that i had input wrong address ,which i didnt.i used the same address for a previous order ...

Dec 04, 2022 by NISHANT SAXENA

Fungus on the chocolate (Cadbury dairy milk) ^Open

I had ordered Cadbury dairy milk silk and when I opened it I was shocked to see fungus and it was spoiled to another level … I had to undergo through a lot of trauma because of that and I have to post this and warn everyone about this incide...

Dec 04, 2022 by Paramjeet patil

Paid Rend through Paytm from Credit Card but receiver not received yet (PayTM) ^Closed

I had paid my rent **** rupees through from paytm through credit card on **th November but amount is not received in receiver bank yet and money is detected form my CC even bill also generated. Tried to connect customer care they are asking mo...

Nov 29, 2022 by Rohit Sharma

Refund not credited (Ajio) ^Closed

I have ordered a product (#FN********** ) on *th Nov. and rejected the delivery as per customer care suggestions since we ordered the wrong one. The product didn't return to ajio and customer care asked me to wait until **rd, but I have tracked...

Nov 24, 2022 by Praveen Kumar

Dell Not providing refund complete replacement (Dell) ^Closed

I bought Dell inspiron ** **** from the Dell exclusive store, Koramangala,Bangalore on *Nov,****. I noticed for *-* days(before **Nov****) , hardly after two times of using that laptop held charge for around *hours only and charge animation sho...

Nov 21, 2022 by Shalini K

Return and refund not completed (Physics Wallah) ^Closed

Hey, I ordered the PW Yakeen Chemistry Pen Drive Course. The pen drive (APK running the pen drive course) showed an error, so I did apply for a return and refund on the same day. They arranged for reverse pickup of the pen drive on **/**/...

Nov 19, 2022 by vinay panwar

Byjus subcription cancellation (Byju Classes) ^Closed

We have opted for Byjus online classes for my child for classes * to ** th, they assured that we can go for cancellation within ** days of period after activation if we dont like the classes, and they have taken the complete payment of rs *****...

Nov 15, 2022 by Chandiswar pasunuri

Pretending to not have received the returned product (Lulu And Sky) ^Closed

I will start with giving a little background on Lulu and Sky. So, they're known for not refunding people's money after they return/cancel the product. I wasn't aware of this until I experienced this on my own. They always say that they haven't ...

Nov 14, 2022 by Aboli

Item not delivered (N D FURNITURE) ^Closed

In May ****, I was browsing through the internet to buy a set of wooden Swing in India I came across this company N&D Furniture located at No **/**, Arimuthu Maistry Street, Maistry Street Choolai Chennai ******.I called the contact mobile numb...

Nov 13, 2022 by PURUSHOTTAMAN

Refund not done by Byjus (Byju's Ed-tech company) ^Closed

I had taken a * year course for my son. We found the course unsatisfactory. The refund was approved in July and I have provided all details (including bank details and returned the course material). I have been following up with their helpdesk ...

Nov 12, 2022 by Jinu Jose

Refund not credited (Amazon .in) ^Closed

Respected sir I bought an smartwatch from amazon Order id ***-*******-******* But it is not connecting successfully with my phone so i request replacement for this but there is product is out of stock so the agent placed return for this item...

Nov 10, 2022 by Atul Sharma

They are not giving refund (Touch Lcd House ) ^Closed

I have order(******) LCD for my old LG G* Vs*** mobile on ** oct **** paid via Google pay(*** rupee) and they were not sending or updating my order so I cancelled it and after cancellation they are not returning my money back. I have wrote them...

Nov 10, 2022 by Sudhir Yadav

30056 (Flipkart) ^Closed

order id OD ****************** I ordered two quantity vivo t* **w mobile phone but received two empty box Flipkart company waiting everye time ** to **hrs but not refund my amount please refund my amount immediately now...

Nov 09, 2022 by Sandeep Kumar das

Refund not received (Ajio.com) ^Closed

An item with return ID RT******** was returned and accepted by Ajio, a refund for which was initiated on **th Oct **** to the source account (Paytm wallet). No amount was received, following which a complaint was filed on **st Oct **** with com...

Nov 08, 2022 by Deepika Sarin

Item paid for but not delivered by Dealer (GROHE INDIA PVT LTD ) ^Closed

Ordered Grohe F-SERIES MULTISHOWER ***MM WALL MOUNTED ******** and paid the full amount in advance through their dealer, Ashirvad Agencies, Vijayawada. The quotation had the correct product number however it seems the dealer ordered the wrong ...

Nov 06, 2022 by Veturi Srikanth

Wrong and cheap item delivered (taance Com makewayfab Com) ^Closed

I have ordered a salwar suit from taance online site but I received a very cheap jwellery set, which is horrible, what should I do? There is no notification, information, contact details regarding this, it's fake website....

Nov 03, 2022 by Vinita Arya

Refund not initiated past 10 days (Ajio) ^Closed

Recived a damage product from Ajio had put it for return Return took place the same day but it's more than ** days the refund is not yet initiated While talking to customer care no update is given only future dates are given Really fed-up ...

Nov 03, 2022 by Reenu

Interest charged on promised interest free EMI (Vedantu com) ^Closed

I had enrolled my daughter with Vedantu superreaders course. During the time of enrolment, I was informed that there is an interest free EMI option as well. The same was also displayed on vedantu website. I opted for the interest free EMI optio...

Nov 01, 2022 by Neha Nautiyal

Refund is not credited (Meesho) ^Closed

.*K&/ .H *M*>*M%@ -?*G A.>* I.*M* *(@ meesho.com G .>'M/. @ *G,*> *G *>!<@ (*!<>) &?(> * MB,* **** K *@&>*@ ?/> ?*K *M*K!M *M*>*M$ *K(G G ,>& *M*>*M%@ G &M*>*> *B*@ '(*>*? ...

Oct 31, 2022 by Abhishek

Account suspended (1mg) ^Closed

It was mentioned on website there is cash back so I demanded and share the details of website images but small disputed has been done now my account has been suspended my request to you please activate my account immediately, I am looking help,...

Oct 29, 2022 by Karan Lalchand Nagrani

Heaphone Zone scammed and damaged my headphones (Headphone Zone) ^Closed

Hi , i listed my * month old Sennheiser hd *** headphones at Headphone zone trade up programme. It trade up programme is a pre owned listing where you can sell you used headphones and they charge ** percent fee for their service. i listed my ...

Oct 28, 2022 by Anandjith V H

Different Product Received (Gonoise) ^Closed

I have placed an order of Smart watch with GoNoise order no. is *******. But the product i have received is totally different from the product that i have ordered. I requested many times for replacement but they have not given any responce....

Oct 27, 2022 by Gaurav Pathak