ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fraud by prepayment task (Ignite media group limited ) ^Open

They asked me to pay ****rs forcing me to pay to get ****rs again to withdraw thus amount they asked to pay ***** and then later to with draw ***** to pay around *lakhs and then suspected as it's fraud and requested them to return back my payme...

Nov 28, 2023 by Gurram Pavitra

9900 (Nykaa Man) ^Open

I purchased Versace perfume for men worth ****rs but i want to return it but they are refusing it but i need refund from no proper response from them worst company...

Nov 28, 2023 by reeshma gani

Product changed (Express bees) ^Open

I applied warranty claim for my smart watch (boat storm pro call charcoal black) in boat company which was picked up by expressbees courier company after picking up my smart watch and before reaching boat company for claiming my warranty before...

Nov 28, 2023 by Aadil

NON SUPPLY OF MEESHO PRODUCT (Meesho) ^Open

I ordered a Trendy Women's winter coat costing Rs ****/- vide ID ************ on **th of November and paid amount online on the same day. The product not supplied phisically but MEESHO saying that the product supplied on **th of November based ...

Nov 27, 2023 by Sathian kk

Gas Oven Malfunctioning after buying (Kutchina) ^Open

The right burner of the oven stops working suddenly. There is smell of gas but it does not light up using auto or manual ignition. We have complained twice and both times same repair person Bappaditya Mukherjee came and did some temporary repai...

Nov 27, 2023 by Setanjan Roy

Partiality Favouritism Unfair Decision and Negligence causing Inconvenience to the Customer (Phoenix Mills) ^Open

The 'Gold Bar Challenge' Contest was conducted by Phoenix Marketcity Mall (Phoenix Mills Ltd.) from **th October, **** to **th November, **** daily from **** Hrs to **** Hrs. The Eligibility to Participate in this Contest was that the Particip...

Nov 27, 2023 by Sunny Dubey

Deficient Service (Panasonic life solutions IndiA Pvt Ltd) ^Open

I, the above deponent do hereby solemnly aﬃrm and declare as under:- *. That I am the Petitioner in the above case, thoroughly conversant with the facts and circumstances of the present case and am competent to swear this aﬃdavit. *. That...

Nov 27, 2023 by Ragini Singh Dwivedi

MGL meter installation not done in 90 days (MAHANAGAR GAS LIMITED) ^Open

I had cleared all the payments to the MGL in month of Aug-**. Then i requested MGL to do the meter installation but i am always getting false commitment that we are working on your request, your request has been escalated to department etc. but...

Nov 27, 2023 by Kiran Tamhane

Delivered display damage monitor (Flipkart India Private Limited) ^Open

I Got This Order Delivered By Flipkart On **th October ****. Box Was Opened By Flipkart Delivery Person And All Items Were There And No Physical Damages Found. The Monitor Was Installed Same Day And Found That There Is No Display On The Screen ...

Nov 27, 2023 by B MOHAMED RIYAZULLA

Fraud by Gomechanics (Gomechanic) ^Open

Today i availed a service for battery change and was charged Rs **** for a battery which at market is selling at Rs ****, surprised to see such high prices of yours. One can expect that due to the huge setup cost(as the company is in loss) plu...

Nov 25, 2023 by saurabh thukral

Defective Product received denied refund for return (Cellbell) ^Open

I received chair with defective hydraulic, tilted seat, missing parts and a faulty hydraulic cover. Despite numerous interactions with customer support, the proposed solutions involve a **% refund deduction or a partial replacement. They took *...

Nov 25, 2023 by Abhiraj Sinha

Wrong item received from customer return shipment (meesho seller app) ^Open

I am an online seller of men's clothes, I sold a NY jackets but the customer returned it and the courier partner express bees handed over the wrong item to me in exchange of the jacket which is a tea cup, as per the video and photo. Complained ...

Nov 25, 2023 by Minikesh Pandey

Package missing but money taken (Myntra) ^Open

I have received the package stating that the product is inside but the package was empty. I had ordered fossil watch...

Nov 25, 2023 by Nikita Kharade

Unnecessary charges being levied (Colive) ^Open

I booked a room with colive in their property cairo A&B in Electronics city phase *, Bengaluru. I checked in on **/**/**. I paid rs ***** as deposit and agreed to pay rs ***** as monthly rent. I was involved in a road accident and the medical a...

Nov 24, 2023 by Santosh Kumar Modak

Delivered wrong product and not returning back (Karlaa Flames) ^Open

Upon receiving the package on **-**-****, it became evident that the contents did not match the product I had ordered. Instead of the [matt blue zippo fuel lighter], I received [shiny blue zippo fuel lighter]. This error has not only inconvenie...

Nov 24, 2023 by Lalit Sharma

No response after recieving 100 amount (Airster Techno World Private Limited) ^Open

We paid ₹**,***.** as per terms mentioned in the quotation on **st September, **** and then they stopped receiving our calls and attending to our messages. Moreover our order was also cancelled from our client due to delay....

Nov 24, 2023 by Aliasgar Godhrawala

BYJUS not responding to refund request (Byjus) ^Open

I did registration of my * year old son with Byju in last month on **th oct. During registration we been told that we will receive everything within ** working days on my London address but nothing worked like that. I paid all the course fee of...

Nov 23, 2023 by Rohit Gaikwad

No refund after cancellation (Byju s) ^Open

Hi, We were tricked by byjus on buying the * year subscription for my kid as they mentioned you can cancel the subscription within ** days without any questions asked. Thinking of the trial period I paid rupees **,*** on **rd Sep ****. With...

Nov 23, 2023 by Satish Sreenivasa

Torn old cutting cloth delivered (Meesho App) ^Open

i order anarkali kurta but delivered torn, old, cutting cloth from delivery boy, when initiated return product delivery boy did not received the old product, plz help and resolve the problem and refund back money, paid by online by me...

Nov 23, 2023 by SUPRITEE GUCHAIT

Product return (Arizonatoys.in) ^Open

I placed order for double layer realistic silicone dildo but you sent me hollow with dildo which I could not place order and it very cheap quality product. You cheated me by sending me such wrong product. After seeing it, I sacked and I strongl...

Nov 23, 2023 by Gangadharaiah

AMOUNT NOT REFUNDED (Just herbs ) ^Closed

I ORDERED A SHAMPOO FROM JUST HERBS WEBSITE PAID VIA CRED. ORDERED CONFIRMED ON OCT **ND. AFTER CONFIRMATION THERE IS NO UPDATED FROM JUST HERBS. ON NOV **TH THEY SENT AN EMAIL OF ORDERED WAS CANCELLED BY THE COMPANY. AMOUNT WAS NOT REFUNDED. C...

Nov 23, 2023 by Hajara Suhaina

Deposit replacement (Olymp Trade app) ^Closed

Many times deposit successfully done but not appeared in there....

Nov 22, 2023 by Chaithra Jayan C

Concerns Regard Order (Swiggy) ^Closed

Hi, I ordered sandwiches from Subway on Nov *th for dinner. I didn't receive my full order from Subway. I ordered *. * Quantity Foot Long Sandwiches Aloo Patty ** CM *. * Quantity Aloo Patty Cheese Pull ** CM *. * Quantity Crunchy Mex...

Nov 21, 2023 by Sarvesh Devi

Not giving refund (Myntra) ^Closed

they have picked up my product and delivery agent took the product but in myntra app they created next pickup but i have no product because they have already took product from me ...

Nov 20, 2023 by Rajkumar yadav

PARTIALLY REFUNDED (Fashor ) ^Closed

On October **,****, I placed an order (worth INR ****) with Fashor.com for three dresses each amounting to INR ****, **** & **** respectively. On Oct **,**** I placed return request for all three and on OCT **st it was picked up for return. But...

Nov 16, 2023 by SINDHU NAGARAJAN

Exchange Return defective product (Myntra) ^Closed

The product that was ordered arrived damaged and covered with stains and black dots. I initiated an exchange for the same item, but the status of the swapped goods was changed to exchange on hold after it was sent out for delivery. I called cus...

Nov 15, 2023 by Aniket Jadhav

Urgent Unacceptable Service Experience with Order (Swiggy) ^Closed

Subject: Urgent: Unacceptable Service Experience with Order #*************** Dear @swiggyindia, I'm extremely disappointed with the service I received on my recent order (#***************). Not only did I receive the wrong items from Subw...

Nov 11, 2023 by Laveena Tharani

PACKAGE NOT DELIVERED (Cilory.Com) ^Closed

I have placed an order in CILORY worth Rs.**** on **th October,****. And from the tracking details, it seems they have shipped my order on Oct **,**** through DTDC courier with the tracking number *X*******. The address I've given on CILORY and...

Nov 06, 2023 by SINDHU NAGARAJAN

Imposed cancellation charges for an item not made payment (Swiggy) ^Closed

Swiggy is trying to exploit money from the customers. We tried to book an order on Swiggy app through Sodexo card but later on changed our mind and didn't make payment. But intentionally Swiggy has confirmed the order as Cash On Delivery withou...

Nov 04, 2023 by MURALI KRISHNA

Package not delivered (Wakefit) ^Closed

Hi, I Purchased three products from Wakefit on **th October ****. I have been waiting for the delivery since then. I have raised complaints several times. No response from Wakefit nor the Xpressbees team. I think they are scammers. Even after...

Nov 04, 2023 by Sruti Panicker

Order cancelled without any reason (Cashify) ^Closed

I planned to sell my ipad *th generation through...

Nov 04, 2023 by Saurabh Jain

FOREIGN TOUR PACAKGE SHORTCOMINGS (JOY N CREW VACATIONS LLP) ^Closed

Pls find below detailed gist of our complaints/failure on yr part to provide services as promised Almaty Guide Kate was new to Almaty n was a visitor herself for her visa renewal.and was *st time visiting Almaty. Driver Jane English knowledg...

Oct 30, 2023 by YUSUF M PARDIWALLA

Returnrefund issue fraud (Xiaomi) ^Closed

it's Xiaomi email noreply@in.passport.xiaomi.com Service.in@xiaomi.com order id **************** transaction no ************ date of purchase **th September **** they accept their mistake but not ready to refund my amount please refund my amo...

Oct 30, 2023 by Srinivas

Order placed no confirmation seen money deducted (pohunch) ^Closed

Placed order for surf excel * kg. Please confirm the order. Paid the amount details attached. Order placed on the name of Mamatha Vardhi. Address : ***/* parekh building, near amber society talegaon dabhade, pune ****** ...

Oct 29, 2023 by mamatha vardhi

FRAUD SERVICE BY NROBROKER FOR RENT PAYMENT (Nobroker) ^Closed

I am using their Platform first time for making Rent Payment for my rented property in Noida and I am using PayZapp gateway and using my credit card to make the payment. However, for last September month, NOBROKER IS HARASSING like ANYTHING an...

Oct 23, 2023 by GAURAV KUMAR SINGH

Wrong item delivered (Amazon India) ^Closed

delivered wrong item. I ordered a fossil watch and paid rs.****.** but I was delivered a fake toy watch worth rs.***.. Amazon cheated me. please refund my money...

Oct 22, 2023 by Vikash Sharma

Deliberately not delivering discounted product as promised in sell (Flipkart) ^Closed

.*K&/ .G*G &M*>*> * MB,* K +M*?*>*M @ ,? ,?*@/( *G* *G *H! * G(*G*( ***** *A* .G *@&> /> ?*> *M!* (,* OD**** ** **** ******** *H ?*K ** *M*H* K !?*@** *K(> %> **$A !?*@** (*@ ?/> /> ?*@ *?>/$ .G*G &M*>*> (G*(* M...

Oct 21, 2023 by Humayu Khan

Refusal to Refund Payment Made for Undelivered Product (Imbesharam Com) ^Closed

I had ordered a product worth * lakh INR from https://in.imbesharam.com The estimated time for delivery of the product was * month. However, ** months have gone by, but the product has still not been delivered. The product (imported from US)...

Oct 21, 2023 by Harish Mavila

Ordered a pricey bag got a stale tshirt instead Disappointed (Myntra) ^Closed

Ordered a bag on October *th worth ₹****. Upon opening it, I found a used shirt and immediately initiated a return request. I called the Myntra team and was asked to wait for ** hours, but despite creating numerous return requests, no one cam...

Oct 21, 2023 by Naina dwivedi

Deposit not credited to account (Parimatch) ^Closed

I have made a deposit on Oct *nd **** at **:** IST. The amount have not been credited to my betting account or neither returned back to my bank account as of now. I have been contacting them on a regular basis for this to be resolved but onl...

Oct 19, 2023 by Sidhil Azad