E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.
Snapdeal Hyderabad fraudulent service (Snapdeal Online Shopping ) Open
I ordered a Titan watch. I received the product after a month. I opened the package. Product is fake and not working as well. I initiated the return. Return accepted. It's been a month not yet collected. They messaged me with pick up delivery e...
Aug 23, 2019 by Venu
Refund not received (Flipkart Internet Private Limited) Open
I have purchased a mobile from * gud website using Flipkart log in details. Later I wanted to returned it back as I do not want to use the mobile. But every time I return it they replacing it but not refunding it. They are forcing me to take th...
Aug 23, 2019 by Ajay Jijjivarapu
Order not delivered (Smokehouse.co.in and shop101.com) Open
I had placed an order with smokehouse.co.in on the *th of July **** and have made full payment online. I have received the order acknowledgement on the same day itself. The order ID is **********. I received a shipment notice on the *th of July...
Aug 20, 2019 by Radhakrishnan Ramdas
Refused return and replacement of laptop (Refurbished.com) Open
I have ordered a refurbished laptop from refurbix.in on * **. Paid Rs ****/- as advance through an online payment. I paid full product amount. I found that the laptop was not in good condition and not according to the configuration I ordered. ...
Aug 20, 2019 by Ujjwal gondane
Package not delivered (Shoes_you_desire) Open
I ordered * shoes from the Instagram page: https://instagram.com/shoes_you_desire?igshid=*k*o*nms*wjnt Page: shoes_you_desire Owner of this page: Saksham Gupta and Chandrakant Dubey They are from Indore(MP) It’s been more than a month no...
Aug 19, 2019 by Ashish Pandey
Mobile Phone Samsung J7 max not delivered (Dealstuff.com) Open
I had booked a Samsung J* Max mobile phone for my marriage anniversary to gift it to my wife on the *th of August ****. Till today as on the **th of August, I am waiting for the phone to be delivered from dealsstuff.com. However, after repeated...
Aug 18, 2019 by PROSENJIT BASU
No refund given (Gizcart.in) Open
I received the delivery on **.**.**** but a wrong item was sent to me. I ordered fit pods and I've been received i* wireless music earphone which is only * piece, unlike fit pods which are * pieces. I also paid Rs. *,***/- for the fit pods and ...
Aug 17, 2019 by Jehan Fulwadiwala
Lenskart payment not initiated (Lenskart) Open
I ordered the lens from lenkskart.com on **th August ****. I ordered two glasses of worth Rs ****. I paid through PayPal to Lenskart on the same day through online but still, in Lenskart site they are mentioning as payment pending. It has been ...
Aug 16, 2019 by Saravanan
Wrong product delivered (Offersnyou) Open
I got a different product of cheap quality delivered. A product which I purchased was not the one I got. Product name HBQ I** TWS BLUETOOTH EARPHONE which I got is i*s tws. ...
Aug 16, 2019 by Pradeep
Refund not credit from pickup date 11 days (Myntra Online Shoping ) Open
My order no-*********************. Purchased on date-**/**/****, Satrani suit, price ***.**/-. It delivers my home on **/**/**** but did not good looking. I requested to return pickup for Myntra. My product pickup via Ecom express at **/**/****...
Aug 16, 2019 by Rajlaxmi
Product not as described scam (Insta.worl_) Open
Saw an Instagram ad at insta.worl_ for wireless earphones that cost ****. Contacted on WhatsApp on ** July. He sent me the pictures and photos and I agreed for cash on delivery. The package arrived containing a trash blue box that was not at as...
Aug 16, 2019 by Abdullah Ahmad
Prepaid order cancelled by flipkart on justified grounds (Flipkart) Open
On ** August ****, I ordered Vivo z* pro mobile from Flipkart (the order I'd OD** ****************) by prepaid payment method. They accepted and approved my order and dispatched my courtier with their logistic partner. On the last day of delive...
Aug 16, 2019 by Sajan sharma
Wrong totally different product delivery than ordered (Great Indian Saree) Open
I ordered a silk saree having maroon colour as shown in the great Indian saree website. First of all, they took a very long time since from I ordered the product and after that they delivered the cheap and very bad product i.e saree and having ...
Aug 16, 2019 by Amarjeet
Fake product received (Mumbai Factory Stock Sale) Open
They sent me a fake pair of AIR shoe. I ordered Nike branded running, sports and casual shoe on the date */*/**** MRP ****/- INR. I received the order on **/*/****. It was a completely different product. My order ID MFSS********....
Aug 16, 2019 by Rajan Singh
I have ordered an jeans from Fashionmonkindia order has been cancelled (Fashionmonkindia) Open
I have ordered a jeans order no #***** from Fashionmonkindia wearitloud.in company. My order was placed on **/**/** and it was cancelled on **/**/**. I have paid online and didn't get my money refunded. Please help to give my money refund from ...
Aug 16, 2019 by Robin John Sadaphule
Wrong item was sent instead of ordered (Infrill.com) Open
I have ordered Cisco Jumper * Pro *G smartwatch on **-*-**** vide order No. *****. On receipt of the item, I opened the package and found a wrong item was sent to me. On the same day, I made a return request. I also pursued return request so ma...
Aug 16, 2019 by SANGAMESWARARAO DHUPAM
Amount not refunded from Thrillophilia (Thrillophilia) Closed
The mail is regarding the issue of refund from Thrillophilia- online tour booking site. I have booked Trekking package for * members on **th July **** for the date of trekking **th August ****. On August **th **** after we call multiple times t...
Aug 16, 2019 by Ravi
Refund my security (Shoptelezon ) Open
I am from Gurgaon and have come in contact with a company named Shoptelezon through social media. They have taken Rs ***** as franchise fee and informed that a particular dealer panel will be opened and then orders will be given for delivery. N...
Aug 16, 2019 by Pulkit
Refund not getting (Club Factory) Open
I transferred payment using BHIM app on ** June ****. Transaction ID: ************ But I cancel my order in a few minutes and refund amount not get to my account and they said refund process complied to your account and send me a screenshot of...
Aug 16, 2019 by Abhilesh Gedam
Refund not received (Flipkart) Open
I cancelled two orders on Flipkart but still, money did not come to my account. Please do the needful....
Aug 16, 2019 by Abhilesh Gedam
