ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refund not received (Nykaa Fashion) ^Open

Didn't get my refund from Nykaa fashion after the date is crossed. Contacted customer care but still no response. ...

Oct 03, 2022 by Asha Bs

FAULTY LAPTOP (Samsung) ^Open

Dear recipient writing to voice my displeasure with a laptop I purchased from Samsung directly a month ago. Details of the laptop purchase are Invoice date : **.**.**** Order No. : ********** Det...

Oct 03, 2022 by RAJESH SUKHANI

Confirmed order cancelled after 10 days (Flipkart) ^Open

I ordered iphone ** ***GB at flipkart on **nd Sept **** vide Order id No OD******************.Flipkart changed my delivery dates two times and at last cancelled my order by saying that we have cancelled your order because unable to deliver.That...

Oct 03, 2022 by Radha Krishan

Order cancelled without informing (Amazon, and their delivery partner "Delhivery") ^Open

I had ordered **inch LED Acer TV on **nd September, very first day of Amazon sale at discounted price of around Rs **** but didn't get any update after **th September and on the day of delivery **th sep they rescheduled delivery by their own...

Oct 03, 2022 by Chaudhary Anurag

Seller intentionally cancelled order after the BBD sales and increased the price (Flipkart) ^Open

I've ordered a TV(offered price by the seller - **,***.** rupees) on Flipkart during Big Billion day sales on **th of September. The order took * days for packing and finally, there was an update of shipping and promised delivery date was **th ...

Oct 03, 2022 by Manikiran Garela

Payment done Package not delivered (https meswondful meshopstore com ) ^Open

Booked folding boxes and payment is done. Followed up for delivery however no response. Emails are checked however not responded. ...

Oct 03, 2022 by Kaustubh

Asking for inappropriate dues (Ola Money ola Cab) ^Open

Hi I am Priyanka from Delhi. I would like to raise an issue about the torture that ola executives have been giving me. From last ** days I have been getting calls that my ola money postpaid bill is pending. I have already told the team that th...

Oct 03, 2022 by Priyanka

Cashless medical claim denied by STAR Health Allied Insurance Company (STAR Health Allied Insurance Company) ^Open

I would like to bring to your kind notice the fraudulent practices followed by STAR Health and Allied Insurance Company Ltd. The following part narrates my complaint against STAR Health: In fact, my son Aradhya Sharma was admitted in the em...

Oct 03, 2022 by Anil Sharma

Wrong Different product delivered (Meesho Exotica fashion ) ^Open

They Delivered Raincoat instead of dress and while picking exchange delivery boy was at first refused to pick besides complaining and call centre They don't inform and no assurance It's clear how to believe any app for shopping ...

Oct 02, 2022 by BHAVNA NAGPAL

Misbehaviour abusive language physicallife threatening violence by your delivery executive md athar (Shadowfax) ^Open

Today Shadowfax Delivery executive Md Athar Hussain, with phone Number +************,came to pickup my Order with AWB R********FPL.However,the reason was correct,and the online shopping site Meesho already approved the pickup didn't picked the...

Oct 02, 2022 by Kirti Anand

Charged twice for same report (Apollo 24 7) ^Open

I regularly book lab tests through the Apollo ** * app. Last time, I tried to book four tests from the app, including RFT/KFT and Cretenine serum. The RFT test already includes the creatinine serum. However, the app is unable to identify it. As...

Oct 01, 2022 by LAVANYA

Car not delivered (Dulichand Motors Pvt Ltd ) ^Open

I visit the showroom at **th August and had conversation that if they able to deliver the car before durga pujo only then I am going to purchase. The agree on that and told after downpayment it will take *-** days max to deliver it. I made the ...

Oct 01, 2022 by Rubel Debnath

BYJU S not cooperating with customers and leaking customer s phone numbers (Think and learn Private Limited Byjus) ^Open

I had taken BYJU'S classes for rs ***** with rs **** advance payment for * years. But because i had financial problems, i decided to cancel the BYJU'S classes. I called the BYJU'S team for cancel it, but they didn't respond. I called them hundr...

Oct 01, 2022 by Gayatri Kirtonia

Received the damaged product (Nykaa ) ^Open

I ordered expensive product from nykaa worth rupees **** and when I received the product the outer packaging was damaged and was torn now when I showed them the pictures they are forcing me to keep the product and not sending proofs from their ...

Oct 01, 2022 by Anupama Gupta

I will go wherever i have to go against flipkart for my rights (Flipkart Big Billion Days Sale) ^Open

Flipkart has started cheating with its customers. I bought an iPhone ** on the night of **nd, when Flipkart's Big Billion Days sale started, in which it was written that this phone will be delivered to you on the **rd. And today is **th Septemb...

Oct 01, 2022 by Vimal Yadav

Amount is not refunded (Urbanic) ^Open

The order from online shop, Urbanic , worth Rs ***** had been cancelled by me on **st August ****, immediately after the payment, noticing certain mistakes in my order so that they didn't even have to process or dispatch the order. Since then I...

Oct 01, 2022 by RAJALEKSHMY

Refund not received even after 2 months (Bata India Limited) ^Open

Product delivered from Bata Online order was not up to the mark. Product seemed used / old hence they were returned due to quality issues. Initially Bata as like always had a glitch in their system and was not ready to show order as delivered e...

Oct 01, 2022 by Javed K Aga

Did not get my winning as well as my own money (Betway) ^Open

I had made a withdrawal on **st of september and i usually get it in * to * days but this time it get ** days and more but stille i did not get my money back and they are also not telling tge reason behind the delay and also their support is no...

Sep 30, 2022 by Rahul sharma

My Live videos being deleted by Facebook (Facebook) ^Open

My live videos from my page https://www.facebook.com/santiniketankathastitch have been removed or deleted by facebook from **th September **** till *th July ****. I have spent huge amount on "boosting of events" as well as on each live videos...

Sep 30, 2022 by Rajlaxmi Chakraborty

OnePlus Y Series Full HD LED Smart Android TV Black is not working last 69 days after compalint (One Plus ) ^Open

Complaint registered as on Date **/**/****. Till now no solution. They are saying the spare part is not available. This is not my concern. ONE PLUS Case ID: ******-******...

Sep 30, 2022 by SUJIT VERMA

Froud product (Meesho App) ^Closed

.H(G A*M$@ .*>/> %> ?*G ,&*G .AG >*@ ,IM* -G> /> ?*.G A ?&@/ *>, *!<K @ *>/@ /@...

Oct 02, 2022 by Shruti

Hotel Booking Fraud (Happy Easy Go) ^Closed

I have booked a room with Shradda Saburi, Shirdi. I was told by the hotel that they dont have a tie up with Happy Easy Go and the hotel has condemned receiving any bookings through this site....

Oct 01, 2022 by Sindhuja Reddy

Complain against HG World i e happy gaming world Ankit Agrawal (Happy Gaming World) ^Closed

On the date of ** Dec ****, I ordered Sony ps* from Happy Gaming World which costed ₹**,***/-. I also made a payment of ₹**,***/- in advance through Debit card emi on ** Dec ****. But, since I am physically challenged boy also and also has ...

Sep 27, 2022 by Deepraj Nath

Fake invoice issued (Flipkart) ^Closed

Fake invoice issued - fraud. There is no serial number mentioned on invoice issued by Flipkart for Nokia Laptop Order ID: OD******************. My return got rejected because of this. Also, since there is no serial number on invoice I won't be ...

Sep 25, 2022 by Naveen

No refund provided for defective product (Flipkart) ^Closed

I ordered a Nokia PureBook S** Core i* **th Gen - (** GB/***GB SSD/Windows ** Home) Thin and Light Laptop on ** Sep ****. I received the product on ** Sep ****. I found the product defective as there were issues with camera and few keyboard key...

Sep 25, 2022 by Naveen

Return my money (Forever Living Products) ^Closed

First they make you fool like you dont have to give a single penny and say to join buisness but then they will slow slowly tale too much money like first *** ruppees and then **** and then **,*** first they make interest you have to do only one...

Sep 24, 2022 by Yash mittal

Refund amount (Junglee Rummy) ^Closed

I created an account in junglee rummy **/**/**** and I deposited totally rs approx. ***** I won nearly *****. First i completed kyc then i requested withdrawal *st *** *nd ***** *rd approx **** . First ***rs withdrawal successful **/**/**** whi...

Sep 17, 2022 by Ravindra Shivahari Gatkul

Wrong item send but not return or refund the product and also blocked the account (Flipkart) ^Closed

I am purchase a puma shoes on **/***** And after received the shoes the shoes was wrong does not match with description and image they send me a local shoes I am complain many time and talk to Flipkart agents they assured me they refund my m...

Sep 09, 2022 by Rituparna adhya

Money not returned (Flipkart) ^Closed

I made a purchase of safari suitcase on aug ** but when I received the item their was size fit issue so I decided to return the item. I made a return request on ** aug which was under ** days return policy. But after that nobody comes to pickup...

Sep 08, 2022 by Raghav Gupta

Cheating (Magic Pin) ^Closed

I order chicken kaleji fry chicken kheema fry * paratha and egg roll from kheema king Chinchwad. I recieved only kheema fry and * paratha. Kaleji fry and egg roll were missing First they gave me partial refund for kaleji fry Then I said my ...

Sep 03, 2022 by Parag Pagnis

Items missing (Magic Pin) ^Closed

I ordered from kheema king. * special kheema fry and kaleji fry with * Paratha. I also ordered egg roll. I received only kheema fry and Paratha but Kaleji fry and egg roll were missing. I complained to customer support to which they said I ...

Sep 03, 2022 by Parag Pagnis

Made online payment for a good which was never delivered (Gona Kart) ^Closed

Made online payment for a good which was never delivered to gona kart (https://www.gonakart.in/)...

Aug 31, 2022 by Shaleen Jain

gmail com (Asus India) ^Closed

Hi, I registered on https://www.asuspromo.in/ to avail extended warranty for my newly purchased ASUS gaming laptop within their offer period. This request was rejected, stating the registration was not done in ** days from the date of invoice....

Aug 30, 2022 by Nikhil Mohan Satam

Policybazaar Policybazaar Refund is not received (Policy Bazaar) ^Closed

I have recently purchased a TATA AIA Life Insurance Sampoorna Raksha Supreme premium using policy bazaar. I have made a payment of **,*** rupees. Unfortunately, I haven't received my tax id from the German government yet. I am still an Indian r...

Aug 25, 2022 by Tushar Gupta

Return pickup failed multiple times (Amazon India) ^Closed

have order laptop for which return pickup is schedule * times but no one comes for pickup and my refund is on hold due that...

Aug 25, 2022 by Himanshu

Refund not credit (Flipkart) ^Closed

i had ordered led tv by using Flipkart pay later and cancelled that product. i didn't get my refund ...

Aug 24, 2022 by sudhanshu ishwar

Refund not credited back to credit card (RELIANCE DIGITAL ) ^Closed

i ordered iphone ** on *th aug **** using HDFC credit card. Later due to some reasons i cancelled it on *th aug ****.I did a call to customer support team and asked them for refund after * working dates i.e Aug **th ****. Still they said they ...

Aug 24, 2022 by Sameer Sri Vishnu

Phone (Amazon .in) ^Closed

Maine ek phn order kiya tha or ek charger amazon ne duplicate product bheja h Maine return k liya bola but Wo ni kr rahe ...

Aug 21, 2022 by Neelam Singh

Discount cashback not return (Flipkart India) ^Closed

I have purchased t rex pro watch from Flipkart and there was a ** % instant discount on that watch but still I have not yet received the amount after been called customer care so many times & also the problem is not resolved so request you to k...

Aug 18, 2022 by Dipak More

Metalkart order not delivered (Metalkart In Punam Metalcrafts ) ^Closed

Ordered wall art from metalkart.in on **th Jul, **** and made a payment of ₹**** online. Didn't receive the product till date and there is no update on mail or call. I've been trying to call them on +**-********** almost everyday since I plac...

Aug 15, 2022 by Prashanth Gonti