ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

OMG BURSE MONEY NOT WITHDRAWL IN MY ACCOUNT (Omg burse app) ^Open

Dear Sir, I am Anuj Kumar Gupta S/O Shri Rakesh Kumar Gupta. It was total Rupees paid ***** Through Debit Visa card Payment Gateway to OMG burse website. Sir OMG Burse My Subscriber Member ID LV* ********. and Registered Mobile No ********** ...

Jan 21, 2021 by ANUJ KUMAR GUPTA

Flipkart Travel is not refunding the amount even after promising on mail and call (Flipkart travel) ^Open

Didn't receive the refund for a canceled flight for booking number -->FF************* (Flight canceled by the airline on March month) This has been now * months of continuous reminders and *** of mail communication, but even after agreeing to r...

Jan 21, 2021 by Suneel Kumar

Fraudulent practices by India s biggest gaming website (Rummycircle com) ^Open

Rummycircle gaming website(formerly games **/) has loads of testimonials and "certificates" boasting its fairplay practices and no foulplay. i bought into this hype and i been playing there for more than ** years. so imagine my shock when i n...

Jan 21, 2021 by Bonio Dcruz

Reimbursement issue for inventory lost by Amazon fulfillment centre (Amazon Seller Services Private Limited) ^Open

I write this email to inform you that your DEL * FC team has lost three shipments bearing following IDs sent by us (through our carrier SAFEX) to Amazon DEL * FC in October ****. FBA**D***K*W FBA**D***X*L FBA**D**BGX* Following Case IDs for...

Jan 21, 2021 by Parnika Malhotra

Refund not processed (Tatacliq.com) ^Open

order not delivered. recieved email sorry not able to deliver refund within *-* days ** days over still no refund...

Jan 20, 2021 by RAJEEV SAGWARIA

Reluctance and delay in Refund and complete mental torture (Ritu Kumar) ^Open

*. I am a serving Army Officer currently posted in the North East. I had ordered a lehenga set with the order number ************ The product received was old and in bad shape which was accepted by customer care team after seeing the photos a...

Jan 20, 2021 by Jyoti Yadav

CHEATED BY KATHUSHYAM AYURVEDA (KATHUSHYAM AYURVEDA PRODUCTS AND SALES PVT LTD ) ^Open

KATHUSHYAM AYURVEDA PRODUCTS AND SALES PVT LTD is a great FRAUD COMPANY. The persons named KAVITA, NITYA and ANKIT SHARMA called me and told me to take dealership of their company and they said that I will only have to deliver their products to...

Jan 20, 2021 by Animesh Dey

Package not delivered (Beautify yourself) ^Open

I had ordered two tops from Beautify yourself on January *th ****. While one of the two tops was delivered on ** January ****, the other one was not. But the package they delivered mentions names of both the items. I received message statin...

Jan 20, 2021 by Aparna Sankaran

IDFC did not pay Infrastructure bond redemption amount (IDFC first bank) ^Open

I bought IDFC bonds on November ** , ****. They have matured now and I want the maturity amount to be credited to the provided bank account. Bond Details: Folio No: IDA******* Bond Holder: Anila Vinod Godre Application No: ******** Ben...

Jan 20, 2021 by ABHISHEK VINOD GODRE

Delivery wrong product and not refund money (Whatsapp) ^Open

I saw a iphone in olx after i was contact with her she share her mobile number to contact in whatsapp.She told all about the iphone and also tol* DAYS RETURN AND ** DAYS REPLACEMENT policy avilable then i ordered this phone but when i received ...

Jan 19, 2021 by Anirudha das

Refund for defective TV under extended warranty is not received from Jeeves (Jeeves Extended Warranty) ^Open

I had purchased iffalcon **inch TV from Flipkart site with * years extended warranty in Oct'****. Extended Warranty is valid until Oct'****. TV is not working since Aug'**** and I was told by Jeeves company Technician that the motherboard is de...

Jan 19, 2021 by Vijay Phalke

Package not delivered and store is unresponsive (Chapterone Book Store) ^Open

I ordered two books from them on *th December ****. It even mentioned a *day delivery on their website. I still haven’t received the books and their customer service just stopped replying to my emails. I've requested a cancelation but they cl...

Jan 19, 2021 by Carina Miranda

Delivered product totally different from the image shown (Wear your glamour) ^Open

I ordered a lehanga for costing Rs. **** from an instagram store on cash on delivery basis for which they charged me Rs. *** extra. This order i placed was from an instagram store @Wear_your_glamour. They sent me a dress which is altogether a d...

Jan 19, 2021 by Prateeksha Jain

Fake Passport India Website (Passport India) ^Open

I had applied and paid **** via a consultant website 'passportindia.org.in' which was the first that was available on google. It's been ** days and I have not received any update. After reviewing, I see that they are duping people by ads to fav...

Jan 19, 2021 by Vian Assisi

Replacement not provided by MI for a defective product (Mi) ^Open

I purchased a MI Smart Water Purifier from mi.com but it is a defective product. I created a complaint with mi.com on *th Jan ****. But as of now company is not providing any solution or replacement of the product. Please help....

Jan 19, 2021 by Kishore Kumar Kasi

Found garbage instead of ordered product (Flipkart) ^Open

Found garbage instead of my ordered product.nd I lodge a complaint for refund nd return that garbage to flipkart.flpkqrt blocked me. Even I am a plus member they are replying me on email as I can't be no longer able to login to my account.this ...

Jan 19, 2021 by RAVI shankar

Defective product (lenovo ideapad ) ^Open

I purchased new Lenovo laptop in July **** and i have one year warranty and guarantee. Within * months from the time of purchase, there had been hardware issues * times. First time my screen's glue was coming out and got cracks after * weeks of...

Jan 18, 2021 by keith girkar

Amount not refunded yet but the product has been delivered to the seller (Trypich) ^Open

My sister has ordered a dress material for her the product that. Delivered is not shown as in the image and the quality was too poor so we somehow we contacted customer support they told that return the product then they process the refund but ...

Jan 18, 2021 by Mahesh

Fraud by 70 trades (70 Trades) ^Open

I had invested *** amount with ** trades as opening amount in October. They convinced me to deposit * times the initial amount with the example that I will not be able to do any kind of transactions with initial amount. The account manager who ...

Jan 18, 2021 by Harshada Patil

Defective Dining Table Delivered (Royaloak) ^Open

Defective table was delivered with two chairs had cracks in legs. Its been two months continuous follow up but they have not resolved the compliant...

Jan 18, 2021 by Sachin

Refund not received for five returned orders (Myntra) ^Closed

I haven't yet received the Refund for the below orders returned. It's more than ** days today than the time money was supposed to get refunded back into my account,ie, Debit Card. I have followed up with Myntra Help center on their App, their t...

Jan 21, 2021 by Prithee Saha

Order not delivered even after 14 days (Bata India Limited) ^Closed

I placed an order on Jan *st. They took my money and never received a full confirmation on the order as the web status still showed "Payment unsuccessful". I had to even call up their Payment company to make sure that they have received the pay...

Jan 15, 2021 by Aiswarya Jayachandran

Fraud and Disrespectful behavior By Jai Guru Motor Training School (Joy Guru Motor Training School ) ^Closed

Sanjay Thapa has charged *.*k for training and DL Delivery before *months,after taking the amount he denied giving scheduled classes on time. Every time I had to request him for my classes and then he hardly provided training for **mint in each...

Jan 13, 2021 by Sathi Dey

Return request rejected (Myntra) ^Closed

Hi, This is regarding the order which I placed on **th January **,recieved, product is in bad condition tan brown varsity jacket cost is Rs *,*** which is not worthy/not meet as per product description .in this price we get leather jackets o...

Jan 12, 2021 by Gaurav Singh

Package not delivered (Paytm and ecom) ^Closed

Package includee gas stove not delivered after * week by paytm mall and ecom courier.Everyday they show a new delivery boy name....

Jan 10, 2021 by Megha saini

Delivery cancelled and customer service abuse (Amazon) ^Closed

My delivery was cancelled as I was unable to pick up the call , instead of attempting delivery again as per policies of amazon they stated that I rejected the order. When contacted the customer service the first agent was trying to patronize me...

Jan 09, 2021 by talla Shashidhar

Refund not initiated (Puma India) ^Closed

I had ordered shoes from Puma.com on **th December, received them on **rd. The quality was very poor so I returned them. On **th-**th they took the shoes from home. They have not initiated the refund. I complained on their mail to which they sa...

Jan 07, 2021 by Kratika

Order not delivered in time and now i have opted for cancellation not accepting the cancellation (Tagg Digital) ^Closed

I have ordered the product on *Dec **** they said it will be delivered by **Dec **** but hadn't received again said that it'll be received on **Dec **** ,but the product recieved on **Dec ****, mean while i have orders another product from anot...

Jan 06, 2021 by Uma sravani

Samsung Active 2 Watch Defective (Samsung) ^Closed

I have purchased samsung galaxy active watch * *g lte variant. service center has given me three times replacement which had same defect of heating while making lte calls, i had shown them evidences and they have accepted it as well. now its be...

Jan 06, 2021 by Manish R

Refund not provided since 2 months (Amazon) ^Closed

Dear Sir it brings me to contact you for non refund of returned product i.e, Syska Trimmer (Order No ***-*******-******* ) purchased on **th of November ****. Sir i received the product on **th of November but it was not in working condition s...

Jan 06, 2021 by Rahul R Borade

Product sold without bill and product return not respected (Reliance Digital) ^Closed

I have purchased a product UBL *.* speaker on **th Dec.****. I'm attaching the bill for the same, the service guy came for installation of the device insisted that the product needs a stabilizer - which he had brought it along with him. The sta...

Jan 04, 2021 by Santosh

Not responding my emails (Myflowerapp) ^Closed

I ordered a bouquet of flower to be delivered at a certain address and also paid the required amount. They haven't yet confirmed my order, but have deducted money. Now I want to cancel my order and want to get my money back. I have also sent th...

Jan 03, 2021 by Manisha Bhoi

Wrong product delivered by Amazon India (Amazon India) ^Closed

I ordered the Lego Boost toy for my son as a Chirstmas gift on Dec **th but I was delivered a wrong product on Dec **rd. The product has a ** days return policy but Amazon India is not allowing me to return the wrong product and I am not even a...

Jan 02, 2021 by Senthil Kumar S

Defective item Customer service in complete denial (Winni ) ^Closed

I ordered a Moon Love Lamp. Instead of **th December as promised, the delivery came on *nd January. The lamp glowed an ugly RED colour instead of yellow. I complained to the customer service. He said please send the photo. He said "We ...

Jan 02, 2021 by ANUPAMA ROY

Order not delivered and no refund (Myflowerapp) ^Closed

I have placed an order, Order Id: *********, They have not delivered the order nor they have refunded the amount....

Dec 31, 2020 by Tulika Jaiswal

My package wasn t delivered (Myflowerapp) ^Closed

I ordered a cake which was to be delivered at Kohima. It was a Christmas gift. I ordered it on **/**/**** and the approximate time of delivery was till ** pm,but it was not delivered. It was a prepaid order. I felt very humiliated as it was a g...

Dec 30, 2020 by Chandan

Money was not refunded by amazon in (Amazon.in) ^Closed

I ordered Mivi roam * Speaker on ** December ****. But for some reason I canceled on December **, **** **:** pm. Even after five-six days of canceling, my money was not returned to my account. I also talked to Amazon Customer. But he said t...

Dec 29, 2020 by Amar Soren

Did not receive refund amount (Myflowerapp com) ^Closed

I have ordered cake (OrderID:*********) on **th Dec ****, and was waiting till **th evening. They were keep on dragging at the end they said they wont deliver items. I have asked them to refund, not even did that also . once i ask about refund,...

Dec 28, 2020 by Deepika

Money deducted but no subscription (altbalaji com) ^Closed

I had paid Rs ***/- for * year subscription but they are not adding my account. They also dont respond to any query. It seems they have done this with a lot of customer. I have used amazon pay linked with altbalaji to make payment. I regularly ...

Dec 27, 2020 by Bikashjyoti Das

Payment made no order id received (Ajio) ^Closed

I made a payment of ₹**** on AJIO for purchasing * kurta sets on **th Dec **** . But no order id has been received. So mailed to Ajio Customer care asking for refund. It's been more than * week and my money is not yet refunded. *. ...

Dec 26, 2020 by Sisira K