ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Not getting refund from www careerwithus in job search company (www careerwithus in) ^Open

I am searching software job opportunities. I got a call from this website team - www.caeerwithus.in. They said they will charge only Rs.**** (including GST) and provide me with more job opportunities for lifetime without charging any other extr...

Sep 21, 2023 by k shashanka

Bonito tweaked quotation in the name of discount (Bonito Designs Pvt Ltd ) ^Open

I visited Bonito office on *th August and they told me to pay **k as initial amount (refundable if not agree with the quotation) which I paid. After few day they came up with design and gives me final quotation of **lac. I was not agree with th...

Sep 21, 2023 by Sumit mangal

Order returned but money not received (The shoe marchant ) ^Open

I ordered * pair of shoes from the shoe marchant even received properly but out of these * were not of my size nd I returned them instantly were they promised to return the money but now it's been * or * months and still I haven't received any ...

Sep 21, 2023 by Simran chandila

Refund not received after returning the products (Shopper Space Enterprises (OPC) Private Limited) ^Open

The total loss of the order I placed with Shoppers stop online app - is **,*** I had placed * orders - of * products. I only the received the refund of * product. The remaining amount I have not received. This order was placed by me on *st...

Sep 21, 2023 by Jerusha mendes

Damaged product delivered No update on return request (Pepperfry furniture) ^Open

I had purchased the bed on **th Sep **** from Pepperfry Studio DLF mall India outlet. The bed delivered is different from the color shown on the website. The carpenter had visited my place and when he opened the box, I could see a different col...

Sep 21, 2023 by Shrey Krishna

Defective fridge customer care not ready to accept the issue (Whirlpool India) ^Open

Bought a * door Whirlpool refrigerator online via Amazon. The freezer section is cooling fine. The refrigerator section is not cooling. The temperature in the refrigerator section is ** degree Celsius. The Whirlpool customer service techni...

Sep 21, 2023 by Amogh Garg

Sri Garuda Engg Order Cancelled but refund not initiated (Sri Garuda Engg ) ^Open

Company Details: - SRI GARUDA ENGINEERING, */***K, Sri Chakra Gardens, Pattanam, Coimbatore *** *** Ph: +** ***** *****, ***** *****, ***** *****, ***** ***** Email ID: smartext.engg@gmail.com www.smartext.co.in Product: Oil extract M...

Sep 21, 2023 by Manjula

Cancelled item delivered and return refund not initiated by Myntra (Myntra) ^Open

My elderly mom had placed an order for stone studded bangle - set ( * no.s) on Myntra app without knowing about size for Rs. *** COD. immediately the order was cancelled and same reflected on the Mynta app. however within few days the bangle wa...

Sep 21, 2023 by karthik S

Order never delivered and now not providing refund (IndiaCake com) ^Open

On *th Sept, I placed an order with order number #********, which was accompanied by an additional payment for expedited delivery. Your representatives assured me that despite the initial delay, the order would be delivered promptly on the agre...

Sep 20, 2023 by Jerrin Sam Mathews

Wrong Product delivered (Flipkart) ^Open

Order id:- OD******************. Subject :- Received totally different product and ekart pickup man rejected to take product back. Description:- On ** August **** I have ordered stainless steel cooker from flipkart, and it got deliver...

Sep 20, 2023 by Rahul Dangwal

Received wrong product (Glamtrend In) ^Open

I have placed COD order Res Lotus dress from Glamtrend.In and received it on *th September but I received some cheap quality saree instead of dress. I tried to contact them through Gmail and phone but no response from there end....

Sep 20, 2023 by Madhavi Chirra

Returned Laptop Still not received refund (Acer) ^Open

I have placed the laptop on **-Aug-****. I have requested them to cancel the laptop on the following day but they have refused and when I have spoken with the customer care they have suggested me to not accept the order. On the *-Sep-****. I ha...

Sep 20, 2023 by Sai Krishna Koppula

Cashback Not Received (Eyemyeye Private Limited) ^Open

Hello Sir, On **th July ****, I purchased Two eye glasses from EYEMYEYE portal (Order ID : EY************* & EY*************). That time they have one offer of ***% cashback upto **** rs. there were few Conditions, Which I followed all. Attache...

Sep 19, 2023 by Bharat Singla

Incorrect invoice (Mp Consol India Pvt Ltd Chennai) ^Open

I had a shipment (my household goods) transferred from U.K. to Bangalore, India by sea freight in July ****. The shipping line directly appointed MP Consol India pVt Ltd in Chennai as agent at port of destination. MP consol India Pvt Ltd, Chenn...

Sep 19, 2023 by V G

Severe Service Issues and Miscommunication Avanish suzuki chandra layout (Avanish Suzuki) ^Open

I am writing to express my deep disappointment and frustration with my recent experience at the Avanish Suzuki service center, located at Chandra layout. Pathetic Service: The quality of service provided was abysmal. Not only was the service i...

Sep 19, 2023 by Rakesha

Ordered not delivered and refund not issued (Tata Cliq luxury) ^Open

I ordered * shoes and they haven’t delivered and even after repeatedly calling them they are unwilling to issue a refund...

Sep 19, 2023 by Pranav singhal

Flipkart Delivers Fake product (Flipkart) ^Open

I have ordered Herballife Afresh from Flipkart, but I received fake product. I complained to customer care , they did not initiate return request as product does not have return policy. I don't want to drink fake "Afresh" and make my health bad...

Sep 19, 2023 by Alok Dhawal

Fake promises irresponsible pg owners (PG ) ^Open

The pg is situation in c*** Lajpat Nagar * Kumar medicos south Delhi . The pg owners took money but they are not providing anything the food quality they serve is poor , there is no backup electricity it’s been * hrs they are not even pickin...

Sep 19, 2023 by Naincy

Cadbury silk bad quality (Cadbury dairy milk) ^Open

Very bad quality of dairy milk silk received when i purchased from sweets shop from Udaipur Rajasthan very poor smell and taste also poor...

Sep 19, 2023 by Kunal bhanawat

Cancellation of JEE online classes (Byjus) ^Open

Respected Madam /Sir, I, Mr C V N S DEEPAK father of Miss CHODIMELLA LAKSHMI SRIJITHA SAMANVI residing at Door No **-***, Plot no.***, *th layout, SATYANAGAR, CHINAMUSHIDIWADA, Visakhapatnam-******, Andhra, Pradesh), who joined the course of...

Sep 18, 2023 by Chodimella V N S DEEPAK

Refund policy (Flipkarts) ^Closed

Orders profile Name Mohd saber Mohammed Abdul zaffar ********** ********** Order ID - OD****************** Mi X Pro *** cm (** inch) Ultra HD (*K) LED Smart My order placed on sat **Aug ****- **.**pm i will choose my payment method is...

Sep 15, 2023 by Mohammed Abdul zaffar

Fake product recevied (perfumejunction in) ^Closed

I had ordered Giorgio Armani Acqua Di Gio Pour Homme (*** ml) from this website on *th September, ****. I received the product on *th September, **** and paid via Cash on Delivery. The product is absolutely fake. The logo on the bottle is poorl...

Sep 09, 2023 by Jashandeep Singh

Did not processed Refund after cancelling order (OnePlus) ^Closed

I had ordered a Nord * *G device from Oneplus on **st July. I cancelled the order on *nd August due to change of promised delivery date *th to *th august. I waited for * days for refund and contacted customer service. They asked me to wait for ...

Sep 05, 2023 by Debartha Chakraborty

Complaint regarding XUV 300 Mahindra (Mahindra & Mahindra) ^Closed

I have bought XUV *** in January. Now the car is giving problem and the company is saying it's manufacturing defect . And will be resolved when we will receive that part . And I have sent mail on ** August to GM of indraprastha automobile servi...

Sep 01, 2023 by Vivek malik

Cant pick up my product (MEESHO PAYMENTS PRIVATE LIMITED) ^Closed

[Devank Rajput] [Your Contact Information] [**/September/****] Customer Support Team Meshoo Application [Village-Ranawali,post-Raja ka tajpur, district- bijnor ] [Bijnor, Uttar pradesh, ******] Subject: Complaint Regarding Product Return Issu...

Sep 01, 2023 by DEVANK RAJPUT

I made a deposit of INR to my astropay wallet via gpay UPI but it still hasn t credited to my wallet (Astropay ) ^Closed

I made a deposit of INR ***** to my astropay wallet via gpay UPI but it still hasn't credited to my wallet while the amount has already been deducted from my bank account. I have emailed astropay support team sent them payment receipts and bank...

Aug 31, 2023 by Saravanan

Received spoiled product (supertails.com) ^Closed

I have received spoiled cat food items,the item i ordered was tuna in jelly and i received thick paste form and also smells very bad. I am not able to feed my cat at all. The agent told me to send the photo after opening it but now they are den...

Aug 31, 2023 by Skalzang Dawa

Missing products (supertails.com) ^Closed

Received missing products, i ordered ** packets of Kennel kitchen cat food but only received ** packets on **th via Ekart shipment. Kindly deliver the rest of my products supertails.com order id ST***********...

Aug 30, 2023 by Skalzang Dawa

Refund is not getting initiated (Myntra) ^Closed

I returned a watch of Tommy Hilfiger of Amount Rs. **** ordered from Myntra on **nd of August and on **rd they initiated a refund but it was failed after that I complained several times and they asked me for my bank details * times but they are...

Aug 28, 2023 by Priya Choubey

Money not received in bank account (Teen patti royal) ^Closed

I did the withdrawal on **/**/**** after ** hours it returns to my game account than again I did withdrawal on **/**/**** but not received in bank account and after talking with customers care they didn't respond me and after mail they told me...

Aug 25, 2023 by Rajpalsinh vaghela

Shiprocket Fake Products delivered (Shiproceket ) ^Closed

My order, dated August **, ****, on https://vapevibe.in/, was dispatched using Shiprocket under Order No. #****. The associated Delhivery Tracking code is **************. Shipping took place on August ** at **:** AM, and the package was success...

Aug 24, 2023 by Sai Nagendra

Loan amount not credited (Cashe Loan App) ^Closed

I applied personal loan of ***** since **.**.**** and the loan also approved. But the loan amount still not credited. I mailed company email adress also but still the issue not resolved. Please kindly do the needful....

Aug 23, 2023 by Sathishkumar rajasekar

Cake order Not delivered (Myflowerapp com) ^Closed

I had placed an order for cake and card delivery on ** aug **** thru myflowerapp and also paid extra charges as it was to be delivered at a particular time( **am-**pm) . the company has not delivered the cake and also my order is still in o...

Aug 22, 2023 by Kavita mahesekar

Refund is not received even after 16 days of cancellation (Myflowerapp) ^Closed

I had booked an order from Myflowerapp on *-Aug-****. They cancelled it from their side on *-Aug-**** saying that address is not deliverable and refund is initiated. But I have not received the refund amount till today even after ** days. It's ...

Aug 22, 2023 by Snigdha Samantaray

Swiggy cheating customers (Swiggy) ^Closed

Hi I have tried to order food from restaurant called panchakattu dosa through Swiggy , what I observed is the dosa cost is *** and idly cost is ** , delivery time was late so I thought I would send my maid to bring the food instead ordering o...

Aug 21, 2023 by Abhinay

Bad quality anjeer dry fruits received (Flipkart) ^Closed

Dear Voxya, I had ordered Organic grocery anjeer dry fruit from Flipkart. They delivered very bad quality anjeer which is full of insects and bitter in taste. I requested for return of this substandard inedible products and they refused for re...

Aug 21, 2023 by Shivani Valecha

Service not provided (Myflowerapp) ^Closed

I opted myflowerapp to send flowers to a colleague upon request by my manager, and after payment confirmation, they call me to inform that they don't service in that area and that my amount will be refunded in *-* days. Today, it's ** days sinc...

Aug 21, 2023 by Ashisb

Refund Settlement Delayed and not Yet received even after multiple follow up s (Colive Athens) ^Closed

I have stayed in co live Athens, white-field Brach Code:*** Date of checkout: **-**-**** Today it is **-**-**** still i have not received my Refund Settlement amount. No one is responding to mails and calls. I have tried all the possible ways...

Aug 21, 2023 by Pavan Kumar

I ordered something I got totally different (Star fashion 74) ^Closed

I ordered *sarees with stitched blouse but I got totally different and in WhatsApp they are kept in keshavi collections please help me ...

Aug 20, 2023 by N.sailaja

Item Not Delivered Refusal of Delivery (Zomato) ^Closed

Zomato offers various deals and combos that seem cost effective to the user. I ordered a combo from Burger King which had the primary item - burger I was interested in and bought it as a combo since other items were a part of the deal and I wou...

Aug 19, 2023 by Anant Kumar