ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refund not credited (Naaptol India ) ^Open

refund not credited in my account By Naaptol Company I have returned product * round neck T shirt in October month ...

Nov 20, 2024 by Ashutosh Shrivastava

Refund Not processed (Ajio) ^Open

Order id FN********** was placed on **th Nov, Ajio has cancelled the order from their end without intimation and have not processed refund, when checked on Platfom "X" and their customer support, they cannot provide an acknowledgement and are j...

Nov 19, 2024 by Shashank

Compliant against Zaav io Online Store (Swify Portable Fan) ^Open

I have ordered Swify Portable Fan on Zaavio. Order ID: ************* dated **th Nov ****. I have received the product on **th Nov ****. However the quality of the product was very poor. The description of the product given in the website is als...

Nov 19, 2024 by Ramakrishna

Account is closed (Dafa sports ) ^Open

My account is closed My tried so many time to contact dafasports they don't reply me . My issue is my money in dafa sports but they are telling in your account don't having money Please withdraw my money...

Nov 18, 2024 by Bhuthanapalli eshwar

Refund not received (Meesho) ^Open

They are not providing refund utr Number....

Nov 16, 2024 by Hrishabh Raj

I have ordered klf coconad desiccated powder 15 quantity and received 13 quantity (Amazon India) ^Open

i have ordered KLF coconad desiccated powder ** quantities and received ** quantity. I called customer support and they told me to wait for * days after * days when I called them and they denied my refund for missing pieces. Ordered no. - ***-*...

Nov 15, 2024 by Pankaj Porwal

H8g 8 9 2g 9h (Naaptol) ^Open

.H(G Naaptol *G &?(> **/**/**** K * Round neck T-Shirt ?*> order no ********* (*@ -G> *@ * &B**> ptoduct -G> %> ?*K .H(G ,>** * &?/> ?*> H*?* no ******** *H .AG (> .G*> product -G> *H ( .G*> *H*> refund ?/> *H AWB no ...

Nov 14, 2024 by Ashutosh Shrivastava

Voucher not redeemed (gyfter) ^Open

I have bought Malabar gift coupons from Gyfter and these coupons were not acceptable at store and i had to pay cash to Malabar also wheras the gyfter website clearly mentioned that it is acceptable across pan India. Now after reaching out to t...

Nov 14, 2024 by Neeraj Pandey

Delayed installation and damaged product after installation and now not providing replacement or ref (Wakefit) ^Open

I had purchased wakefit wardrobe from flipkart on **th September **** and the product was delivered on *st October **** and then no installation was done till **th October and on **th oct when installation was done, multiple parts were damaged ...

Nov 14, 2024 by Mohamed Fahad

Cheat and services not provided as mentioned (Digitalkhushiofficial Instagram ) ^Open

The person khushi is social media manager who charged in advance for her services and when I decided to end the services and ask for some refund. She stopped responding and deleted my content from drives(without even notice) which was valuable ...

Nov 14, 2024 by Zubair Hussain

Incorrect invoice provided by flipkart (Flipkart) ^Open

While buying the laptop i had specifically opted for GST bill in the name of my office (as the laptop amount was supposed to be reimbursed to me after the purchase), but Flipkart provided a bill which mentions my name first. Due to this the bil...

Nov 14, 2024 by Tapesh Singh

Late Delivery of Product and Refusal to Return it (Firstcry.com) ^Open

I purchased a product from FirstCry.com on **st October for Rs.****. It was a jacket for my son. I needed it for my holiday for which i was travelling on **th October (attached proof) until **th Nov (can share proof but unable to upload docu...

Nov 12, 2024 by Shabnam

Low quality filthy smelling sarees were delivered (Archit Enterprise ) ^Open

From: Tanukri International Pvt Ltd, GST: **AAKCT****C*ZS Compliant against: ARCHIT ENTERPRISE SHOP NO-**** , SHREE KUBERJI WORLD surat, Gujarat India - ****** M: ********** EMAIL: GSTN: **BLTPG****P*Z* Sub: Wrong, Low quality an...

Nov 12, 2024 by Thuyavan Ganesan

Advance taken and goods not delivered (Artful Home) ^Open

This company took a **% advance payment for bamboo blinds on ** October. They claimed it would take *-** days. Were initially very prompt and responsive. Around **th Oct, claimed items ready for dispatch. After that nothing. Do not respond to t...

Nov 12, 2024 by Shahana C

FRAUD (Mayntra ) ^Open

Invoice Number: I****AF********* Order Number: *******-*******-******* Ekart Traking ID: MYSP********** On **th October ****, I ordered a jacket for my mother as a gift. However, after a few days when enquired the status on Myntra app. I sur...

Nov 11, 2024 by Rohani Gajraj

Italian Vega replacement item not received yet (Italian Vega) ^Open

I placed an order of gurkha pants which was * size smaller so i requested for the replacement. My order was picked from my home and I was informed that I will receive the replacement item in * business days however its more then a week I have n...

Nov 11, 2024 by Chirag Surti

Delivery delayed (NYKA) ^Open

Myself sweetygiri.this nyka company harassing me badly with my delivery product if delay ..I need a strict action against this company as I raised a ticket if complaint more than * times for delayed delivery hence even I told them that delivery...

Nov 09, 2024 by Sweetygiri

Refund not issued (Tata Cliq luxury) ^Open

received a damaged product so I returned it immediately after receiving the product, on the same day itself it was collected back by the courier. After two days I received a message that the product failed quality check. I contacted the custom...

Nov 09, 2024 by Rahul deva

Package not delivered (Ninety Minutes) ^Open

Basically I ordered an "AC MILAN RETRO SHIRT" from Ninety minutes store which has an instagram handle @prime_sports_india. After getting no updates from their mail n dm I researched about them or their company n found out that they r a fraud n...

Nov 08, 2024 by PRIYANSHU NEGI

Deposit amount not credited (Parimatch Betting App India ) ^Open

I have deposited the money ** hours ago which is ***** which never got credited but they are keep asking me to wait and not doing my work ...

Nov 07, 2024 by Anurag

Package not delivered Fraud profile No response (Anogii by Vanshika Khanna Mob ) ^Closed

I had ordered dresses for my friend's birthday. I usually do it from small businesses from Instagram. I have not been scammed like this. But this bitch Vanshika Khanna. Even after so many reports and complaints I dont understand how she can be ...

Nov 19, 2024 by Zainab Muskaan A

Package not delivered (99rpm.com) ^Closed

Dear Team I am not getting Any response From You regarding my Order which i have placed on *th november but order insteed of delivering me order is return to origin. Please Revert on this message atleast tell me what happened why my order i...

Nov 16, 2024 by Praful Pandey

Package not dispatched and refund is not issued against cancellation (Amazon) ^Closed

My order dated * Nov **** was to be delivered on ** Nov ****. After multiple assurance from amazon, I didn't receive the order and I had to cancel the order on ** Nov ****. Now after one whole day, the order is still not cancelled by amazon and...

Nov 15, 2024 by Chandranshu

Less products delievered than ordered (Smytten) ^Closed

I've ordered * products from smytten and I've only received * of them along with the other products I've ordered When i raised a ticket on the app itself they told me to wait and on keeping me waiting they said today that there was no error f...

Nov 14, 2024 by Shweta Singh

Package not received (Flipkart) ^Closed

I have ordered an almirah from flipkart on **.**.****. The package is not delivered to me till now. I have been following up with flipkart for **-** days. They have marked the package as delivered yesterday on their app. I have again raised a c...

Nov 06, 2024 by Mohit kumar

Replacement of phone not giving (Flipkart) ^Closed

on **th September I bought moto edge ** pro *G on Flipkart. From day ist phones speakers produces recracking sound on calls and while watching videos. first I thought that it will be software problem I checked all but everything was alright exc...

Oct 31, 2024 by Meer Emran

Warranty not honoured (Amazon) ^Closed

I purchased Darson A* pressure washer from Amazon but it stopped working immediately. It is still under warranty. DARSON by Shakti Technology is not responding and Amazon is saying I have to contact the seller ...

Oct 28, 2024 by Rakesh Gupta

Refund issue (GNCIndia) ^Closed

I ordered some supplements from GNC INDIA app for **** RUPEES which i prepaid through GOOGLE PAY on *th of October **** and they made so much delay in sending me the product so I cancelled the order on *th of October **** and I asked asked for...

Oct 26, 2024 by Praveen

Diffectiv product not pickup (Amazon.in) ^Closed

.H(G .GI( *G @*@ *M!* ?/> K ? .AG !?+GM?* .?*> * .GI( @ @. .G*G * *M*K!M K *?*M( (*@ * **@ *H...

Oct 25, 2024 by RAJESH KUMAR

Package not received (Metalxprints) ^Closed

Ordered placed on *st Sep ****. However, not received delivery yet. No response provided by the company on the multiple follow -up emails....

Oct 17, 2024 by Abhijeet Raj

Saheli Fashion Point Online Fraud (Saheli Fashion Point) ^Closed

I have ordered one saree amounting ****/- INR from saheli fashion point. the payment processed on the same day. upon payment, they have been blocked in whats app. Sahel fashion point is a fake & fraud online clothing platform. i have seen oth...

Oct 16, 2024 by santhosh chandran

NOT DELIVERED EVEN AFTER 3 MONTHS (Insaraf Furniture) ^Closed

Terrible Experience with Saraf Furniture – Consistent Delays and Poor Customer Service I am writing this review to share my extremely disappointing experience with Saraf Furniture and to caution others who might be considering making a pur...

Oct 14, 2024 by shashi vadana reddy

Package not delivered by Amazon (Amazon) ^Closed

Hi, I am bringing this to your notice that I have been scammed by amazon and their employees The product (Order # ***-*******-*******) has been marked delivered without delivering the product. Upon reaching out to customer they are not hel...

Oct 12, 2024 by Suman kumar

Order returned back to the seller still refund not received (Meesho) ^Closed

I have ordered from meesho, order did not delivered and refund is also not issued, after tracking in Ecom express it's showing delivery OFD lock revoked, Tracking ID: ********** | *****************_*_vie...

Oct 10, 2024 by Radhika

Order Missing Item and Unresponsive Customer Support (Kreeva.com) ^Closed

I placed an order on September **, **** (Order #*****), and received my package on September **, ****, with one item missing. Upon contacting Kreeva, I received an email stating that the missing item was permanently out of stock and was offered...

Oct 07, 2024 by Namrata Naman Solanki

Intentionally wrong product sent and even after having full unboxing video refund not given (Freeup) ^Closed

I ordered a laptop from free for which I paid **** but I know that the app did fraud to customers so I made a video of product unboxing when I received it and I get a book instead of laptop which I got all recorded in video after sending them t...

Sep 30, 2024 by Abhishek agrawal

Meesho seize my balance (Meesho) ^Closed

I ordered from meesho nd they send me * wrong cheap parcel totally nd save my money on meesho balance nd when I suppose to order after some days then my id blocked the app is not opening nd when I ask to give my money which is kept in meesho ba...

Sep 27, 2024 by Sweety gupta

Always sending unordered things (007 fashion hub gst surat Gujarat) ^Closed

They are fraud and sending me black cloths . I am in fear . This is second time sending black clothes without order . I have never know this site and never ordered anything . Please help me . ...

Sep 27, 2024 by Sandhya

Scamfraud with wrong contact details and no option for refundreplace (www.fashionmarts.in) ^Closed

fake e-commerce website found through Instagram and placed order, delivered today : Delhivery service (COD) no option for prepaid . Can't reach seller fake contact details from Surat,Gujarat order id-FM41632...

Sep 23, 2024 by Mridul Saini

Fraud donewrong product delivered (Shoppers Stop) ^Closed

I returned Adidas shoes worth *k as I didn't like the quality, however, they didn't refund my money for almost a year. Now they have sent back some other pathetic shoes saying I returned these other shoes and it didn't qualify quality check. Wh...

Sep 15, 2024 by Chandan Narang