ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Payment related issue (Cred App) ^Open

I made my half credit card payment on **st oct and I got success message from cred and after that on *st Nov I made remaining payment (*st Nov was last date to make payment). I didn't see *st payment reflected on my credit card and when I check...

Nov 26, 2021 by Suraj Yadav

Delayed delivery and no response (The clothing rack by Divya) ^Open

I ordered a skirt and top from the clothing rack on **th October ****. The expected date of delivery was **th November ****. I added an order for dupatta in **th November only after they told me it was available. I ordered it for a wedding wh...

Nov 26, 2021 by Gauri Kamat

Short Delivery of Order (Amazon India Private Limited) ^Open

We have purchase ** Pieces of Smokeless Indoor/ Outdoor Electric Grill through Amazon Business Account. However we have received only * Piece Delivery. After complaining to Amazon on this, they have informed that they have delivered the complet...

Nov 26, 2021 by Devashish Baranwal

Order Not delivered (Saraf Furniture ) ^Open

I made the transaction of ₹**,***.** on insaraf.com on *th September ****. But the product has still not been dispatched nor delivered It's been over * and half months today. I don't know the reason for the delay but the company looks like...

Nov 26, 2021 by Bhanu Pratap Singh Slathia

Amount taken but package not received (Glamour dailyfabInstagram page) ^Open

I ordered a dress from Glamour_dailyfab-intsgaram page and paid Rs **** to Greytex private limited A/c No ************.Seller said they had dispatched my product and I will receive it in *-* working days. After *-* working days I started follow...

Nov 26, 2021 by chhaya amrite

Package not delivered (Missfactory in) ^Open

I have ordered on **rd Nov @**:** pm from missfactory total of Rs ***. I have received mail stating that order is confirmed but neither received any shipping details nor order....

Nov 25, 2021 by Sheetal Pandarkar

Product not delivered Order no (Meesho) ^Open

I have order on **th nov **against order no #***********. Yesterday i have received sms from meesho thats my product will delivered but till now i can not received any product and payment already done through online....

Nov 25, 2021 by Tanmoy Das

Package not delivered (Smruti golabde) ^Open

Online shopping with marketplace Searched for baby designer frocks and. Selected one frock from the seller named Smruthi golabde Acc number: ************ Indusind bank Malad west Ifsc code : INDB******* ...

Nov 25, 2021 by Noah

REFUND DOESN'T CREDITED IN MY BANK ACCOUNT (Amazon IN DARSHITA ELECTRONICS) ^Open

I ORDERED A MOBILE REDMI ** PRIME WORTH OF *****, WITH AN EXCHANGE AND PAID **** RUPEES THROUGH BANK OF INDIA VISA DEBIT CARD .BUT MY PHONE GOT REJECTED IN EXCHANGE POLICY SO THE PHONE I ORDERED WAS RETURNED TO SELLER , ORDER ID IS ***-*******...

Nov 25, 2021 by HRISHIKESH Hazra

My payment is deducted from my side but my order is not confirmed (Snapdeal) ^Open

my payment is deducted from my side but my order is not confirmed please order confirmation de do ya mera refund krado...

Nov 25, 2021 by Neha Bhatia

Eligible Cashback Amount Denied (Amazon) ^Open

I had booked a flight ticket on Oct **, **** on which I was eligible for a **% cashback in * parts. *% - * business days; *% - * business days and *% - on my Amazon Pay CC. The *% cashback amount is not received until date. When asked from Amaz...

Nov 25, 2021 by Himanshu Aggrawal

Product not delivered nor refunded (Fisheshop Aqua Private Limited) ^Open

Hi, I had placed an order for Marine Aquarium lights and HOB filter on fisheshop.com after getting the confirmation that they will deliver in * to * days. It's been more than * weeks and the product has not been delivered nor refunded. They ...

Nov 24, 2021 by Geo Andrews

RECIEVED DEFECTIVE LAPTOP FROM DELL INDIA (Dell India ) ^Open

I have purchased dell inspiron **** laptop ** inch from dell official website. Unfortunately the laptop sent to me by dell is a defective. It has backlight bleeding issue in the display. Now its ** days since purchase but the whole unit replace...

Nov 24, 2021 by Samyak Sachin Satare

Not giving proper service not guiding properly (Gst Suvidha Kendra Noida Sector 63) ^Open

Sir/Mam I Purchased a of Gst Registration on ** Nov. **** from the till the date they makes changes in Rent Deed at least * to * times. Ever need a proper address meter recording, ever need a stamp, like these many more. Every time you query, r...

Nov 24, 2021 by GANGA RAM

Wrong Product Delivered (Amazon India) ^Open

I ordered a Battery Operated Car on **th September **** for my baby boy's first birthday. As per product brochure the shipping weight of the car is about **kgs and we received a small parcel having weight of **grams through Indian Post on **th ...

Nov 24, 2021 by Sambasiva Rao Nayak Jathavathu

Low Quality Old Stock Saree Was Sold (Kanchipuram Perumal Silks Rajahmundry) ^Open

A saree worth of INR **,***/- was bought from Kanchipuram perumal silks in Rajahmundry, Andhra Pradesh on Sep-** ****. With one single use the threads are coming out from the blouse & there are wrinkles all around the saree, eventually the ...

Nov 23, 2021 by Jaswanth Pappu

Furniture Fraud (Abrana Furnitures Sikanderpur Gurgaon) ^Open

I had purchased two beds from this vendor and within a months span the back rest of both the beds started tilting towards the front and it got cracks in-between. I have been following up with the owner from past one month now to replace it but...

Nov 23, 2021 by Promila David

Simplilearn Fraudulent Behaviour (Simplilearn) ^Open

Hi, Simplilearn still fails to do anything. Simplilearn simply claims EMI partner would cancel the loan in *-* business days without even sending cancellation request or foreclosure amount as they mentioned to me in previous emails. Propelld ...

Nov 22, 2021 by Abinaya

Misleading Listing (Netmeds ) ^Open

Product Name :Prohance D Issue : False advertisement The product is being listed by Netmeds showing that Shaker comes free along with the product.I have placed an order of the same product and have even mailed there CEO Mr.Pradeep to but the...

Nov 22, 2021 by Bhaavish Vasantrao Rajesh Kumar

I am looking for a refund (Online legal India) ^Open

I got a call from them they asked for payment, my husband paid the amount but requires services we didn't receive from them, I need a refund from them....

Nov 22, 2021 by Satayam Pandey

Lenskart cancelled order without my consent (Lenskart) ^Closed

I placed an order on **-Nov-**** with the order ID ********** which is supposed to be deliver by **-Nov-****. Now on **thNov'** when I contacted their customer support for delivery update then they told me that they are cancelling my order as i...

Nov 25, 2021 by Aamir Ansari

Service Not Rendered By Home Triangle Post Taking Full Payment (Hometriangle com) ^Closed

Hi Team, I had hired sarala enterprises as advised by home triangle for getting my house grouting work done and paid an exorbitant amount of **k for **** Square feet *bhk house as, I really needed trust worthy and reliable service but, this ...

Nov 25, 2021 by Riti Srivastava

Maxbhi Elcotek Telecom Order Defective product sent for moto plus (Maxbhi.com) ^Closed

I purchased a LCD with Touch Screen for Moto E* Plus - Black (display glass combo folder). maxbhi.com for sending me a defective touchscreen and your website's support page wasn't functional at all during the warranty period also your customer ...

Nov 22, 2021 by Pallavi

Package not delivered (Label by Leena ) ^Closed

I placed an order for a suit on Label by Leena on *th October and was told it would be delivered in *-* days ! It’s been more than a month and I haven’t received the outfit! When I ask for a refund they won’t reply to messages or say that...

Nov 21, 2021 by Gangothri

Refund amount yet not received (Lenskart) ^Closed

Refund amount yet not received, they told that ur refund amount with given on * November **....

Nov 18, 2021 by Deepak Chagan sonawane

Safety Hazard of Hyundai Venue in Night (HYUNDAI India Motors limited ) ^Closed

I have purchased Hyundai Venue Diesel SX version on Feb at Lakshmi Hyundai Visakhapatnam, The Car is Provided with an Infotainment system and in the Display Settings there are the following Options: *. Auto illumination - not working ...

Nov 16, 2021 by James WP moses

Package not delivered and another wrongly delivered (Sixteeninches com) ^Closed

Ordered * products from site but got delivery of only * products that too wrong and took around ** days, and another * products not yet delivered and asked for refund, sent a mail showing order cancellation. But no response till date It’s be...

Nov 12, 2021 by Thrilochan valupadasu

Refund for Misrepresentation Bad Quality Listed resort (Easemytrip.com) ^Closed

We have made a booking on **th November **** @ **.** pm of Byke Old Anchor Beach Resort (south goa) Travel Date was for **th November **** to **th November **** At the time of booking the cancellation policy of resort showed **th November ***...

Nov 11, 2021 by Rishabh Goyal

Wrong Item received Metal rack instead of a Laptop (Amazon India) ^Closed

I purchased a HP gaming laptop from amazon (MRP **,*** Rs) on *rd November. On *th November I received a Metal rack kinda thing (MRP *** rs. Max) instead of the laptop. When I complained to the customer service they said a replacement will be p...

Nov 10, 2021 by Anahad Kashyap

MY ORDER order id NOT RECEIVED TO MY SHIPPING ADDRESS IT WAS DELIVERED WRONG ADDRESS (Lenskart) ^Closed

Hi sir/ madam Sub: I am not received my order to my address from lens kart ( order id: **********) My lenskart order id is **********, I have ordered two powered eyeglasses on **th october **** in lenskart, On Nov *st **** i have received...

Nov 07, 2021 by ALAPARAJULA RAMAMOHAN YADAV

Defective product delivered and refused returned (Flipkart) ^Closed

Samsung Galaxy F** (Sky Blue) was purchased from Flipkart on *th Oct-****, bearing Order ID - OD ******************, and was delivered on *th Oct. However owing to (a) poor camera quality issue and (b) inability to connect to *G WIFI signals, a...

Nov 04, 2021 by Abhishek Roy

Defective Dunlop tyre Amazon (Amazon) ^Closed

***-*******-*******,recvd on *th Oct. Defective Dunlop Tyre received.Tubless tyre beading bent.Tyre cannot be fitted.Since * th Oct ,Amazon is harassing me,false assurances, no resolution still,no refund or replacement.pl intervene and help.em...

Oct 30, 2021 by SUNIL VYASA RAO

Swiggy agents fraud me (Swiggy) ^Closed

Swiggy agents eat my food and cancel my order...

Oct 30, 2021 by Vikram mahawar

Cheated by lenskart (Lenskart) ^Closed

I have ordered * computer glasses including frames from lenskart, from lenskart android app. Vide order number ********** on **th August ****, other one order number ********** on **th August **** and third one, order number ********** on **th ...

Oct 28, 2021 by Alphi Chugh

Amazon is doing unethical money holding and corrupt practices of misinformation (Amazon) ^Closed

Amazon sent wrong products twice and after returning the replacement product, they sent an email about getting the refund in my bank account and according to its executive i did the necessary steps to re-add my bank account in amazon but after ...

Oct 28, 2021 by Aditya Prasad Patra

Buy it forget any other service (Lenskart) ^Closed

Even though frame is out of warranty ,, check to accommodate my lens into suitable frame ? Iam ok to use current lens ,,but with replacement of Frame ,,,,,But unfortunately ,,they are mentioning the frame is out of stock ? iam not sure why Le...

Oct 27, 2021 by Dharmendra

Price given to me for the shifting of household items has been changed at the last moment (Nobroker) ^Closed

I had booked packer and movers service from No broker and they had given final price for shifting after visual inspection of my house. But at last movement (on the day of shifting) they increase the price telling the reason " that your househ...

Oct 21, 2021 by Sukhpreet Singh

Iphone 12 Red not Delivered (Flipkart) ^Closed

I ordered iPhone ** **GB on *nd Oct'** in Big Billion days Sale Order ID: OD******************. The delivery date was *nd Oct'** which got extended to *th Oct'** . Till *th Oct'** to **th Oct'**, I repeatedly mailed and called them to deliver m...

Oct 21, 2021 by Geethanjali Banoth

Defective product delivered and refusal to replace (Pepperfry.com) ^Closed

I ordered an executive chair worth INR ***** from Pepperfry.com (order #*********). They delivered one with a broken leg. As soon as my aged parent sat on it, she fell and hurt her hip. I requested Pepperfry for a replacement. However, they hav...

Oct 21, 2021 by Satyaki Dutta

Return item refund cash not recieved (Swatantra retail private limited ) ^Closed

I have ordered * sarees out if which * saree was to be returned . Their return policy either replaced the saree with another one of our choice in the same amount or issues a gift card of that amount . After many emails the item was picked up f...

Oct 21, 2021 by Mansi singh