ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Jeeves not repairing TV even though I have complete protection (Jeeves complete laptop protection plan) ^Open

Hi. I have bought iffalcon TV from Flipkart in Nov**** and during installation of TV at my home, I have bought * years Jeeves complete protection plan through the technician during installation. As per this plan, physical damage is also covered...

Jun 23, 2021 by Yogesh Goyal

Service Mobile App not delivered Business Incurring Huge Loss (Maestros Infotech Ruparna Technologies) ^Open

*. No Delivery till date *. Deadlines not being met *. Huge loss due to non delivery *. Always extending the delivery dates *. No Replies being received on time *. Accusing us for changing the design whereas the designs were way back commu...

Jun 23, 2021 by FreshBox FreshFood LLP

Hidden Installation Charges and rude staff (Sony) ^Open

I have purchased one home theater system from Sony Center – Goel Bros SCO ***, Sector **, Chandigarh for Rs **,***/-. I have paid Rs **,***/- through the digital payment system (UPI). Person in charge confirmed to me that they will refund ...

Jun 22, 2021 by Pulkit Bindlish

Flipkart cheating the customers (Flipkart) ^Open

I've ordered Whirlpool * Kg Fully Automatic Top Load grey washing machine via Flipkart and Delivered on *nd June ****, Still the Installation was not happened, I've contacted Flipkart many times but no solution provided and closing my complaint...

Jun 22, 2021 by MADHAVARAO MUTAKANI

Part of package not delivered (Stylish Drapes Instagram) ^Open

I had booked * lehengas from stylish drapes for a wedding. But only * were delivered and out of which * is of wrong size. The order was placed on *th May and till date (** June) one of the package is not delivered. Continuous followups I have t...

Jun 22, 2021 by Richa Panchal

Package not delivered (Rajdhani Tools) ^Open

I have purchased a "Brother Black Ink Tank Printer *** V DCP-T***DW" on June **th, **** from a website named "www.rajdhanitools.com". At the time of placing order, i have paid INR ***** as cost of printer. I have received the confirmation on my...

Jun 22, 2021 by Manisha Bansal

Product pickup but refund not received (Amazon) ^Open

Dear sir I was return symphony cloud cooler on **th may But Amazon blocked my account without any reason as well as I did not received refund amount of ₹***** Tracking id of pickup--************ Order id- ***-*******-*******...

Jun 22, 2021 by Rohit s

Package undelivered (DTDC) ^Open

My package R******** was sent from Thrissur on the **th of this month. It was supposed to be delivered to me by **th. Till now it's status is "in transit". From **th it is in transit? How is it possible? When will I get my parcel?...

Jun 22, 2021 by Abhishek Roy

Wrong items delivered and refund denied (Dunzo) ^Open

My order number is - ccc*ee**-*e**-***c-b***-f*abb**e**** - I order a certain fish on **th June **** morning for Rs.***, and received the product. But on checking it I realized that the product delivered is different. When I raised a complain, ...

Jun 21, 2021 by Ritam Biswas

Item not delivered (OnePlus) ^Open

I bought Refurbished Onepluse Nord from spacecart.com on ** May **** After successful payment I received call from spacecart.com he tell me your order is cancel your payment will be refund within ** day, but till today I can't receive any paym...

Jun 21, 2021 by Manish Patel

Package Not Delivered (Ajio) ^Open

I have placed an order for *gms Gold coin of * quantity on **rd April with order ID : FL********** and as till may **th they have not provided tracking link I keep on following them and shocked to see that item says delivered on April **th itse...

Jun 21, 2021 by Kaushik Thallam

Package not yet shiped (Loom Solar) ^Open

I have purchased two solar panel along with Mppt cahrge controller,Dc wire,and Mc* connector * week bofore(**/**/****).They are clearly mention that They will deliver almost all pincodes in india and they will shiped with in * days.When i check...

Jun 21, 2021 by Jittu varghese M

Received Empty Parcel (Mynta) ^Open

I ordered a giordano women's watch worth ****rs on ** june. Myntra delivered it on ** June but It was an empty box of watch and nothing was there in it. The packet was tapped with Cello tape from below at one corner as someone steal the product...

Jun 21, 2021 by Anshul Jain

Product Came as defective after using 18 days (Mi mobile) ^Open

Order ID : **************** Purchased From : Mi Store Product : Mi **x Order Date : **-**-**** Received Date : **-**-**** Defect Description : Screen yellowish Changed all setting as advised by Customer Care Chat Support Still I am Fa...

Jun 21, 2021 by Siva M

Fraud delivery (Glowroad) ^Open

We had ordered two sarees using GlowRoad app. Fake products were delivered. The company is not returning the product and refunding money...

Jun 21, 2021 by Suvendu

Refund not received from past 4 months (Drivezy) ^Open

I booked a WagonR on **th Feb **** from Drivezy for a day. I prepaid the complete amount. But when I reached the location to pick the car. The station guy asked for ****/- more for security purpose in case the car gets damaged. I understood tha...

Jun 21, 2021 by Nichit Bodhak Goel

Fraus Misleading promises and information to close their sale (Poorvika) ^Open

*. Before buying i had asked how i can buy the extended warranty. Mr. vijay karthik told me when i buy i will be able to login from the laptop and buy it from the site. After buying there isnt such an option at all and i was duped. I have to pa...

Jun 21, 2021 by Ashutosh Jha

They cheated and I want my moneyback (Service Force Tech Solutions Private Limited) ^Open

My took **** for easiest assignment work in data entry typing and I've completed the work on time and they said wait for Accuracy report and they delayed nearly for ** days and blocked me and his number is +** ***** ***** pls find his address ...

Jun 20, 2021 by Akhilesh G

Requested Simplilearn to confirm cancellation of loan to liquiloans disbursed for Full Stack Java De (Simplilearn) ^Open

NAME OF STUDENT- KUMAR ABHISHEK email id registered- kumar.abhishek****@gmail.com sir, I am Kumar Abhishek a student of SIMPLILEARN want to “unenroll (Discontinue) from the full stack Java developer master’s program” course which I h...

Jun 20, 2021 by Abhishek

FAULTY LAPTOP (Dell) ^Open

Dell Laptop Issue - Service Tag Number - DB*LZZ* - frequent repairs - request for immediate replacement The said Dell equipment was purchased in Aug **** - It was a gift for my son for his online studies as he was joining engineering. In the...

Jun 20, 2021 by VAMSI MOHAN

Received junk pieces of glass instead of electronic item (Amazon) ^Closed

I received junk instead of the actual product! *. Ordered Ecovacs deebot *** robotic vacuum on *th June for INR **,***. Seller Navadia House from Surat *. Received multiple packages with multiple other orders on **th June *. Opened within ** mi...

Jun 21, 2021 by Pooja Sood

Service not provided (Bhojraj Angalwar) ^Closed

On */**/**, aqua filter was changed, from last week leakage of water from filter. But concerned person was not receive my call. You can check the phone call more *** time called to him he was not answered. As per copy of bill he committed * yea...

Jun 15, 2021 by Devendra Vijay Nerkar

Refund not received (Boodmo Spare Parts Expert (Boodmo.com)) ^Closed

Sir, I Have Placed Order Number ****/********-* on *th June. I Have Cancelled The Same Order On *th June but they updated in mobile app on June **th. I Didn’t Receive The Refund Yet....

Jun 15, 2021 by Nandula Vamsi Krishna

Package not delivered also refund not provided (Myflowerapp) ^Closed

I have ordered gift compo on **st May **** but not delivered on time , still refund not providing to me. Also, not responding me. ...

Jun 15, 2021 by DINESHKUMAR SUBRAMANI

Refund not received (Boodmo Spare Parts Expert (Boodmo.com)) ^Closed

Sir, I have placed order number ****/********-* on *th June. Tracking number:************** I have cancelled the same order on *th June. I didn’t receive the refund yet. Tracking history is showing ‘Out for pickup- Bangalore ‘ on *...

Jun 14, 2021 by Nandula Vamsi Krishna

One out of 3 item delivered (Footballmonk in) ^Closed

I received the package on **th April Order no.#*****. However * jersey and * short is missing from my order. I have called your customer care (**********/**********) and mail (contact@footballmonk.in) multiple times, no answer. Missing items...

Jun 14, 2021 by Shreyansh Dubey

Money deducted but order not placed (Meesho App) ^Closed

I have ordered and have done a online payment on ** June **** at **:** but it is not reflecting in the app. I have also got a mail of my payment by mesho .But my order is not reflecting on the app. ...

Jun 13, 2021 by Ujjwal Pathak

NOT REFUNDING MY STORE CREDIT EVEN AFTER 10 DAYS PASSED BY AND CONTACTED THEM 1000 TIMES (Lenskart) ^Closed

NOT REFUNDING MY STORE CREDIT EVEN AFTER ** DAYS PASSED BY AND CONTACTED THEM **** TIMES WANT IMMEDIATE ACTION AS WELL AS CALL FROM THEM NOW...

Jun 12, 2021 by VINAYAK SAINI

Package not delivered (Roadgods) ^Closed

I placed my order on Roadgods official site on **th May ****. The order was supposed to be delivered by **th May ****. I went to the courier office multiple times to pick up the order but the delivery center guys told me that the ordered item i...

Jun 09, 2021 by SAI SHAKIL REDDY BHIMAVARAPU

Money not refunded (Myflowerapp) ^Closed

I ordered a cake and a bouquet on a specific date on May. I paid the required amount, but then they said that they can't deliver due to lock down. Then they said me to choose a gift from their site, I didn't want to buy any gift and told the...

Jun 07, 2021 by Manisha Bhoi

Payment done but cake not delivered Refusing for refund (Myflowerapp) ^Closed

I have ordered truffle cake on **.**.**** from myflowerapp. They had taken the order and i got the confirmation also with order id - ********* but they refused to deliver and not refunding the amount. I had tried many tines to call them but the...

Jun 07, 2021 by Heena

Not delivered (Myflowerapp) ^Closed

I had ordered a sugarless cake for my father's birthday, order id-********* and it hasn't been delivered. Service is so poor that ppl don't even respond on calls to tell order status. Looks like a fake company. ...

Jun 06, 2021 by Mrigya Bisaria

Wrong product delivered (Ajio.com) ^Closed

I have purchased Rayban sunglass Model **** ***/**** on *st may **** and was delivered to me on **th may. To my surprise when opened the box i totally got different Rayban model **** which is totally fraud. I have unboxing video record proof of...

Jun 04, 2021 by Ansumai Basumatary

Didn t get the delivery (Myflowerapp) ^Closed

We planned to surprise our mom for her birthday. We ordered cake in Myflowerapp at a fixed time. They didn't delivered yet. Order ID : *********...

Jun 04, 2021 by Manikandaprabu Velmurugan

Lenkart delay in delivery (Lenskart) ^Closed

I am following up for my order consecutively for * days and same update i am receiving from your end is highly unprofessional seriously not appreciated. After * days i come to know that due to technical issue my order was not picked. There is ...

Jun 02, 2021 by Neha Sharma

Booked appointment but lenskart agent did not turn up (Lenskart) ^Closed

I would like to bring to your notice that I have been not answered my queries and issues at lens kart even after many attempts to the customer care. I would like to inform you firstly I had received a call from lens kart team regarding home...

Jun 02, 2021 by Mur Zeeshan Ali

Package not delivered and they treat their customers as a garbage (Lenskart) ^Closed

I purchased two eyeglasses from lenskart on **th of May'**** and paid the price online. As of today(*nd June'****) I have not received any message regarding my order. And when I track my order it has been visible since the day I placed the orde...

Jun 02, 2021 by Balmiki Das

Package Not Delivered (Myflowerapp com) ^Closed

Order ID :*********, I was order Cake for **th May **** It was not delivered on that day. so i called to customer care and they said we are not able to deliver the cake due to lock down. and i request them refund my money to my account they sa...

Jun 01, 2021 by Harsha

Delivered me a cheap cake instead of the cake which I have ordered (Myflowerapp) ^Closed

I ordered a birthday cake of worth Rs. *** and paid Rs. *** for fixed time delivery. Totally I have paid Rs. *** from my account. But when the order was delivered I was totally disappointed for the cheap cake which they have sent to me. I need ...

Jun 01, 2021 by Jeno

Package not delivered (Capes India) ^Closed

I have ordered ipad pro **** skins from capes india and recieved a damaged product, so I asked for exchange with in ** hours and they accepted via email. After that they took the damaged skins and there after not responding anymore tho my queri...

Jun 01, 2021 by Devaprasad Reddy