ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Online Froud with Telegram Channel (Telegram / channel / carding station) ^Open

A Person Named Sam Carder (TRUSTED) User info @Sam_Carders scamming people by talking money promising to order phone on cheap rates. He was cheated ***** with me on Phone pay and Phone Pay detail is ********** Rakesh Kumar (*****) , ********** ...

Sep 24, 2021 by Rajendra Prasad

Laptop Model Parts Altered (Sh Infosolutions) ^Open

Hi Team, I had purchased an Asus Vivobook Gaming Laptop from flipkart on **th June ****. Recently I had an issue with the laptop as it was not turning on, So I took it to the ASUS service center located in the S*-Hotel Debonair Complex, *nd...

Sep 24, 2021 by Ankit Shahi

WRONG PRODUCT RECEIVED (Myntra) ^Open

Wrong product received with Order ID # ******* **************. Purchase U S Polo Assn green and blue Striped polo tshirt with MRP ****/- and received product exact alike of the brand Ruggers with aMRP ***/- with differnt size , was purchased fo...

Sep 24, 2021 by SUDIPA GHATAK

Different Package Recieved (Myntra) ^Open

The product I ordered and the one is Received was completely different. The product I ordered was Athena Women Green Solid Blazer Dress with Puff Sleeves but I received a burgundy color Long dress completely different from the photo and product...

Sep 24, 2021 by Megh Shivalkar

Order not delivered (The Shoppings Empire) ^Open

Ordered a dress but not delivered. Now "the store is unavailable"is written on the website....

Sep 23, 2021 by Rahul kumar verma

Order is not delivered ( LongTail Procurement Solutions Pvt Ltd picknpack in ) ^Open

I am Gourab Saha from Siliguri, West Bengal. * days ago, on **th September, **** I have placed an order for Flipkart Printed Courier Bags *X* inch with POD Jacket (QTY. *** PCS) from www.picknpack.in website and made the payment through my SBI ...

Sep 23, 2021 by Gourab Saha

Received damaged mobile company is saying cant refund or replace (Flipkart) ^Open

I have order a poco x* pro *gd ram model on ** September got on ** September but the seller from is a fraud I saw at some review website there were saying he sell used phone damage phone the main thing is poco x* pro is made for gaming it's not...

Sep 23, 2021 by AMANCHERLA SHEELA DEVIL

IndiaMART and it s seller scammed me (Indiamart) ^Open

I recently made a purchase (**th September, ****) through IndiaMART.com using their "Pay with IndiaMART" or "IndiaMART Payment Protection" which provides ***% buyer protection to the customer. I was under the assumption that once I made the pay...

Sep 23, 2021 by Abdullah Mehmood

ONLINE FRAUD (THE WORK INDIA https theworkindia in ) ^Open

I got a call from a person (**********) for online data entry work at theworkindia.in/. They made me fill *** online forms in * days promising ***** INR. I worked day and night to finish it with accuracy but now they are saying it is **% accura...

Sep 23, 2021 by VINAY PRASAD

REFUND NOT GIVEN BY TRAVEL TRIANGLE (Travel Triangle ) ^Open

This grievance is regarding Holiday Triangle Travel Private Limited (AKA Travel Triangle), Address: Plot No - **, *rd & *th Floor, Dynamic House, Maruti Industrial Complex, Sector **, Gurugram -******, Haryana. Landline: **** *** ****. Email ID...

Sep 23, 2021 by M RAMESH KAMATH

Manufacturing complaint Laptop delivered when purchased through online (Lenovo) ^Open

Hi ir, I am brutally cheated by getting a Damaged or Refurbished Laptop through official site of Lenovo. Could not even use for Single Moment. When the packet opened at lenovo showroom for the installation of windows **, it is identified ...

Sep 23, 2021 by Devasia Augustine

Glams Trading Investment Cheating (Glams Group Of Companies) ^Open

I was offered job & regular income by Mr.Shijit / Glams Manager ( +** ***** *****) and I invested total amount Rs.** Lakhs in Glams Group of Companies transferring to their Bank account as below: *) ** lakhs transferred to : Bank Name :ICICI ...

Sep 22, 2021 by Sarafudheen Kadappadan

Refund has not credited to my account (Travelook) ^Open

I had initiated the flight booking from Bangalore to Pune on *th September. After booking I received a message to wait for ** min for confirmation of the booking. But then it got cancelled and received the mail for refund which would be in the...

Sep 22, 2021 by Anupam Kumar

Meesho Margin Not Recived (Meesho com) ^Open

i am a meesho reseller.My Many Meesho order margins are not given to me also my returned order money not given to me .they said many reasons many time. at first they dont tell me any thing why my margin not given. they cancelled my order autom...

Sep 22, 2021 by Soumyadeep Banerjee

Item delivered incorrect and no response for inquires (Shiprocket) ^Open

I had purchased a bluetooth head phone wireless on ** sep **** on shiprocket site and the same had been delivered to me on ** sep **** however, the item I was bought on site and delivered is different. Pic of the item which were delivered to me...

Sep 22, 2021 by Datta shinde

Myntra Item was returned pickedup but have not been given refund (Myntra) ^Open

A shirt was ordered via Myntra at Bulandshahar location and the item was returned due to size issues and unavailability of alternative. The item was returned almost a month back but Myntra says, they haven't received the product. I have given...

Sep 22, 2021 by Shristi

Order cancelled (Club Factory E Commerce ) ^Open

I had a refund for an order cancelled due to out of stock. The order no. is SO**************. This was last year around July ****. After the app was banned in India, no calls, messages or emails from the company. It's more than a year now....

Sep 21, 2021 by C K

Defective Product (Google) ^Open

I had bought Google pixel buds A from tatacliq. But i found the right bud was not working. Immediately i contacted tatacliq and asked them to replace/refund but they asked me the Job sheet from google . Then i contacted google and their technic...

Sep 21, 2021 by Sambit Parida

Nondelivery of product (The Comic Store Kolkata) ^Open

I placed an order with them for a wall hanging mosaic worth Rs ****/- on **th December, **** with order ID TCS*****. When I contacted them on Whatsapp and Email they replied that the order will take *-* months to be delivered, because of the pr...

Sep 21, 2021 by Rocktim Rajguru Phukan

Compensation not received (Indian Oil Corporation Limited) ^Open

I want to inform you that I booked a prepaid refill Indane domestic gas cylinder (Booking Reference Number: *-************) on **th August **** at **:**:** am under the Preferred Time LPG Delivery Scheme. I paid additional Rs. ** for delivery b...

Sep 21, 2021 by Diganta Pramanik

No replacement for defective product (Zapvi.in) ^Closed

I ordered two cases, the quality is pathetic of the product received i still kept one, the other one is unusable so i asked for replacement, they're just saying that the delivery is on the way it has been two weeks approx. At this point i just ...

Sep 18, 2021 by Anushka Silhi

Refund Issue Jiomart (Jiomart) ^Closed

Name - Kamal Singh My Order No - *****************A Shipment No - *****************A-** Order Date - ** Sep **** Order Amount - **** Hi, I have ordered grocery from Jiomart app and my payment was done and after payment my order declined...

Sep 18, 2021 by Kamal Singh

Fraud (Company name dont know) ^Closed

I ordered a mobile phone but got wrong product now they are not picking up for return and not refunding the money....

Sep 18, 2021 by Yashraj Sandhu

Wrong Item Delivered (Myntra) ^Closed

I had ordered Crocs Literide Men Blue White Clogs worth Rs *,*** /- on **th September **** from Myntra online. Instead I received Crocs Unisex Sliders worth Rs *,*** /- on **th September ****. As soon as I received the wrong product I placed a ...

Sep 17, 2021 by Tushar Langer

SWIGGY NON REFUNDING (Swiggy) ^Closed

I am raising this concern not to get my money back but to give a strict warning to these online apps , who are just focussing on earning. I have order food from WOW MOMOS who gave me rotten food , when told to swiggy they just shrugged the issu...

Sep 15, 2021 by Arpit Shrivastav

Incorrect products delivered (Mamaearth) ^Closed

This is the *nd time in a row where mamaearth has delivered incorrect products. The worst part is, they take minimum ** days to replace the items. This time I wrote an email and replied to them with the details they had asked for and yet I get ...

Sep 14, 2021 by Mahalakshmi Pawar

Payment Status Not updated (Nobrokerhood) ^Closed

I paid Rs. ****/- for advance payment of Society maintenance via phonepe through NoBroker Hood App. It is successful in phonepe but failed in the NoBrokerHood app. I complained on Twitter and sent an email, no response. Attached screenshots...

Sep 14, 2021 by Megha

Service not received (Dell) ^Closed

I bought Dell G* **** gaming laptop on on *st December **** from a retail Dell Store in Ratlam Madhya Pradesh. Since then it used to overheat a lot, I thought that was normal as I had no prior experience in using laptops. On **th August ****w...

Sep 11, 2021 by Shreya Tamra

Wrong product received and company not giving back refund (Myntra.com) ^Closed

Order ID # ******* ************** They delivered a wrong product to my address. Now they are not accepting return and not giving refund. I ordered a Black Tommy Hilfiger wallet and I received an entirely different product. It was a differe...

Sep 10, 2021 by Shubhi Asthana

Order not processed (Footballmonk) ^Closed

I ordered Barcelona jersey from footballMonk on **th of august but I haven’t got any information regarding it since then, when i track my order it says its still in processing but on the site they say it takes *-* days to dispatch....

Sep 08, 2021 by Chitrarth madan

Pickuper man rude behaviour (Lenskart) ^Closed

Pickuper man was very rude to me while calling ..... He used very bad tone....and all of a sudden disconnect the call while talking...

Sep 08, 2021 by Khushi sah

Refund not received from AJIO (Ajio) ^Closed

I have placed an order on Ajio on **th July ****, And the order Id is FL**********. I have returned the product named Adidas track pants of return ID RT******** and the refund was initiated on the **st of August of amount ****.*/- to my Mobikwi...

Sep 07, 2021 by Lohith

Used product delivered (Fynd Online Shopping) ^Closed

Used product was delivered on **aug at **:**am I clicked pics at **:** searched for fynd customer care number but they don't have it so I filed a complaint on fynd chat ...

Sep 07, 2021 by Mahendra jat

Money not refunded (Football monk ) ^Closed

Order #***** Was Placed On August **, **** And Is Currently Cancelled, I have not got my refund yet, they say they have initiated the refund on ** August ,but today is * September. Pathetic company, pathetic service, don't trust these guys... M...

Sep 07, 2021 by Abhay Yadav

I want my refund (Myflowerapp) ^Closed

I have ordered a couple combo on **/**/****...I want to cancel my order...There is no response from the other side...my order id #*********....Please help me to get the refund back...

Sep 06, 2021 by Divianth

Refund from upgrad (Upgrad.com) ^Closed

I have applied for their course in August **** and they haven't mentioned about any documents to submit before the course and now they say that you are not eligible for the course and you cant be part of the course. Its just ** days that course...

Sep 02, 2021 by Nupura Chikhale

Refund not given for more than 2 months (Vle Bazaar) ^Closed

I had shopped on **th june on VLE Bazaar website for a cell phone. i have been writing to them since June for my refund for a cell phone which i had placed an order on **th June order no ****** for Rs. ****/- and then the company cancelled it. ...

Sep 02, 2021 by Albertina Glenda Cardoza

Allergic reaction after applying Mamaearth lotion (Mamaearth) ^Closed

Few days back I made purchase via flipkart, mamaerth lotion was also in my ordered list which I received today. Applied this on my face and within few minutes I felt burn and heat on my face with redness. At last I had to wash my face to get...

Sep 01, 2021 by Sana Alam

Damaged Product (Pepperfry furniture) ^Closed

Sofas legs are bad quality with delicate plastics and it should be wooden legs to withstand. Jeffy Perumpully, herself says I am the case manager and her decision is final, it crossed * days you can't able to provide the quality legs and need t...

Aug 31, 2021 by Santhosh Mahadevappa

Fake Product mismatch return cancellation (Retailnet) ^Closed

I ordered a Kamiliant by American Tourister Kam Triprism Sp Check-in Luggage - ** inch Black from Flipkart on **th August which was delivered on **th August. The seller was Retailnet. I raised a return request on **th August as for some person...

Aug 31, 2021 by Debarati Majumder