ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Rakhi delivery (Myflowerapp) ^Open

I have ordered a rakhi for my brother on dated * August and they don't delivered it on time also not delivering my order...They are not receiving any calls and emails...Such a rediculous behaviour. Please take action against this site. And plea...

Aug 03, 2020 by Priyanshi Tiwari

Missng product (Myntra) ^Open

I received my pack of * briefs on **st of June and there were * briefs missing in the Packet I tried contacting the Help care several times but all they said that My Complaint is declined then I reaised the concern with the manager and I was to...

Aug 02, 2020 by Ahmed Khan

Wrong product sent by Trimmo online (Trimmo Online https trimmo online ) ^Open

I have ordered trimmer in https://trimmo.online/ on ** July ****. But they sent me a toy looks like a trimmer. As described in their site I have to receive * items and one trimmer, But they sent me just toy. I want my money back or the item wha...

Aug 02, 2020 by mohammad azharuddin

Package not delivered (French connection fcuk) ^Open

I ordered a package from myntra, they were three items and it was cash on delivery. After few days I received one package but only one item was in the package which I didn't realise until i opened but I paid the money. After internal investiga...

Aug 02, 2020 by Pavan Nammi

Defective product (2gud.com) ^Open

I purchased a laptop from *gud and it stopped working within a month and it's been **-** days no precise response just escalating issue here and there.I don't know about what these guys sell me but they said it has:- *) ** quality checks by ex...

Aug 02, 2020 by Eric Casterville

Wrong item delivered replacement refused (Flipkart) ^Open

I bought a chimney from flipkart. The seller sent a different/cheaper model. The box mentions the correct model in it while the shipping label mentions the model I have paid for. The sellers's return conditions mention that they will replace wr...

Aug 02, 2020 by Sanal Cheruvathery

Defected and below standard products (Mivi) ^Open

Recieved defected and below standard cheap product...

Aug 02, 2020 by Ritesh Kumar

Package not delivered (InStyle here Com) ^Open

No details of order after payment made...

Aug 02, 2020 by Seema Chopra

Packaged not delivered (Live your own style LYOS ) ^Open

I ordered resistance band * pc set after seeing advertisement of lyos on FACEBOOK and paid the amount is Rs. ***.** online on ** July **** I got the confirmation that amount received but till date their is no whereabouts of my ordered goods. no...

Jul 31, 2020 by Pankaj

Cancellation of Replacement Complaint Without Intimating the Customer (Xiaomi India) ^Open

I had ordered two products from Xiaomi India. One was Redmi Power Bank and another was Mi City Backpack. Xiaomi India had dispatched all the products via ShadowFax Courier company. When I received both the products I saw that Mi City Back...

Jul 31, 2020 by Gaurav Naik

Vediksaree Fraud (https vediksaree com ) ^Open

Hi All, I ordered good saree worth of *** from https://vediksaree.com/ but looks like these guys are Fraud and cheating many people . I got very worse saree not even worth of ***RS..! Need some one help to register case on them,no reply...

Jul 31, 2020 by Ramaudaya

Lose of money (Synosoft tech) ^Open

They told it's work from home job and they asked ***rs at first to get the workload to download, after completing the work I submitted to their email and they said my work accuracy is too good and asked ****rs to give me my salary amount, they...

Jul 31, 2020 by Naresh

Issue with the refund (Dailyknots Com) ^Open

Refund issue , Irresponsible customer service I was keep on following them but the issue is still not resolved.... ...

Jul 31, 2020 by Manju Subramani

Not refund my money (Club Factory E Commerce ) ^Open

I have ordered *-* products . Now club factory app is not wo .. Read more at: Club factory customer care helpline number-**********///**********...

Jul 31, 2020 by binod bohra

Package not delivered (InStyle here Com) ^Open

I ordered few items from this website n paid ₹**** by net banking then i got a message and mail saying thanks for purchase then there was a link with this message & after a day I tried tracking my order bt it wasn’t showing anything there t...

Jul 31, 2020 by Priyanka Kumari

Not refund (Myntra) ^Open

On ** th july **** I have placed an order on myntra and I do transactions from my airtel payment wallet but myntra cancelled the order and never give my money back in my wallet they make fool of customers ...

Jul 31, 2020 by Niket sharma

Wrong item delivered (Amazonindia ) ^Open

I ordered for a Samsung Galaxy M ** mobile on June ** ****. On July *th I was delivered a amazefit watch instead of my phone. The packet was intact but I was neither sent a OTP nor did I sign for the delivery. I complained to customer care s...

Jul 31, 2020 by SANTHINI P BISHAL

Wrong product deleivered (Ruhela traders Smartshub https smartshub myshopify com ) ^Open

I had ordered noise company watch and earbuds combo ...but finally the thing which I have received is a sports company watch and a wire earphone ...

Jul 31, 2020 by Jaidev bhati

Package not deliver (Mivi duopods ) ^Open

I have ordered MIVI duopods M** on **nd july but still I dont have any update from company . I have tried to contact them but no response ...

Jul 31, 2020 by Shraddha Nikam

Package not getting picked up and Refund not Initiated (Flipkart) ^Open

We ordered Usha Sewing Machine from flipkart under profile name Ramesh Kumar, order ID *D******************,FROM FLIPKART and got delivered on **th June.In this few accessories are missing and also due to some bill claim issue, i requested to ...

Jul 31, 2020 by Ramesh Kumar

Payment debited but order not placed (Igp.com) ^Closed

I have ordered personalised gift to my friend and amount is debited but order not placed.customer care team not answering the call also there is no response for my mail.i want them to refund my amount...

Aug 01, 2020 by Aarti Mannurkar

Refund the money (Cadbury Dairymilk) ^Closed

I had placed an order on **rd July *.**pm in the website www.cadburygifting.in for chocolates and rs*** also deducted from my account but after transaction it was unsuccessfull.. I haven't received any update regarding the order. The company w...

Jul 30, 2020 by Pakku singh

I loss my for a fraud dealer ( mask) ^Closed

I lost my money ***** the wholesaller don't recieve my phone and product don't deliverd plz refund my money...

Jul 30, 2020 by Biki das

Sir my order no 3 item order but 1 item is delivered but not wrkg and 2 item not delivered what i (Sandisk) ^Closed

Sir my order no is so************** * item are order sandisk memory card *** GB ,one item is delivered but is not working and * item not delivered ,what is the reason for this time plz action and imedetialy ...

Jul 29, 2020 by RAJESH R R

ORDER NOT RECEIVED (Insasta.com) ^Closed

Order no. ******- * products ordered on * July, receipt received. No products delivered, phone number switched off. Sent * mails for changing delivery address, no reply, no confirmation, no information on when the products will be sent. Want t...

Jul 29, 2020 by Pramod Mane

Incorrect item delivered by Myntra (Myntra Company) ^Closed

I had ordered a H&M jeans from Myntra but they had delivered joggers for *-* year old kid. So, I had filed a complaint and demanded a refund plus return request on ** July ****. But they didn't respond and told me to wait till ** July ****. Sti...

Jul 28, 2020 by JASMINE SHARMA

Refund not received (Flipkart) ^Closed

I ordered for first time on flipkart and the product for which i placed ordered on flipkart was Acer swift * laptop for rs***** and Mivi collar earphone for rs****. I made order for this * products on **th june **** and it showed delivery date ...

Jul 28, 2020 by Tushar patil

Wrong Item received from Amazon (Amazon India) ^Closed

I reported same day within * hours when i received item vide order no. ***-*******-*******, that received wrong item which i not place order. the item is useless for me. But i not received any positive response from Amazon till date. nor cha...

Jul 28, 2020 by Debasis Bhaduri

Package not delivered (Amazon) ^Closed

I order a book. Without order delivery the status is updated to delivered but the book has not reached to me....

Jul 28, 2020 by R Santosh Reddy

Wrong Item Deliverd Delay in refund (Amazon India Pvt Ltd) ^Closed

I had ordered a Asus ** inch monitor, but Amazon has shipped a tripod stand. Once I called in the Amazon customer support, they asked me for the photos which I had promptly sent over. Once the photos are sent, they have given me a * day wait...

Jul 27, 2020 by Santanu Dey

Fraudulent Activity Received RIN SOAP IN PLACE OF IPHONE ORDER ID FROM OWNED BY FLIPKART (2GUD BY FLIPKART) ^Closed

Dear Sir/Team, I and my elder brother Animesh (from who's account the iphone was ordered) got a rin soap against my order ID - OD ****************** in which I was supposed to receive an iPhone *s. Take the matter on urgent basis, and proces...

Jul 27, 2020 by Rajit Mukherjee

Package not delivered (Myntra) ^Closed

I have ordered a cream color trouser brand name Roadster. Which is not delivered to me but still showing it as a delivered in my myntra account . Raised complaints to myntra regarding this * times . every time they just asked me to wait and the...

Jul 25, 2020 by Shraddha Rathod

Order pending but now the order i placed has erased from my order list (Flipkart) ^Closed

I have placed an order in flipkart on July **th and selected payment mode of net banking the amount has been deducted and in my orders it showed as 'order pending' after some time i again checked my orders and the order i placed was not there i...

Jul 25, 2020 by Bhuvana

Received defective product (Amazon) ^Closed

I have placed order for Global Keratin Moisturizing Shampoo and GK Color Protection Moisturizing Conditioner, ***ml on Saturday **th July and order is delivered on **th july when I opened my package the shampoo and conditioner seal was broken s...

Jul 24, 2020 by Suman v

Wrong parcel (St sarees) ^Closed

We have received the wrong parcel we have ordered one product and we got another one. ...

Jul 22, 2020 by Manasa Dasari

Wrong and cheap product sent instead of expensive product you ordered (https faisharamart com ) ^Closed

I had ordered for manual vegetable/fruit juicer as shown on their web portal, but they sent me totally different and cheap product. Not responding to e-mails also and no contact number given on the web-site...

Jul 22, 2020 by NIRIKSHA SHRIMALI

No status on order (Liveyourownstyle Co In) ^Closed

Below is the message which I have recieved after I have ordered resistant band Hi Sumit, thanks for your purchase of Rs. ***.** from liveownstyle! We'll notify you when it ships. View order (#*****): https://liveyourownstyle.co.in/********...

Jul 21, 2020 by Sumit Bansal

Refund not being provided (Amazon) ^Closed

The issue that I have experienced was: I brought Benq make projector costing ***** INR on **.**.**** on amazon, i made payment through ICICI bank credit card (* months-EMI basis). However i did not like the quality of the projector and returned...

Jul 21, 2020 by Ashwani Kumar

Colive deposit amount NOT refunded (Colive) ^Closed

I booked a property in Colive with reservation amount of Rs. *****. They promised to refund the deposit amount if I cannot move in. Then I couldn't move in because of lockdown and since then I have been trying to get in touch with the person wh...

Jul 21, 2020 by Aparajita Das

Refund NOT received (Tatacliq) ^Closed

I had ordered * pairs of shoes on the Tata CliQ app.. Initially, they showed, that all was in stock and accepted the payment. After * days, they send me a notification by email, stating that, one of the shoes is not in stock and that , that a...

Jul 21, 2020 by Dr. Sundararaman Balasubramaniam