E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.
Snapdeal Hyderabad fraudulent service (Snapdeal Online Shopping ) Open
I ordered a Titan watch. I received the product after a month. I opened the package. Product is fake and not working as well. I initiated the return. Return accepted. It's been a month not yet collected. They messaged me with pick up delivery e...
Aug 23, 2019 by Venu
Refund not received (Flipkart Internet Private Limited) Open
I have purchased a mobile from * gud website using Flipkart log in details. Later I wanted to returned it back as I do not want to use the mobile. But every time I return it they replacing it but not refunding it. They are forcing me to take th...
Aug 23, 2019 by Ajay Jijjivarapu
Order not delivered (Smokehouse.co.in and shop101.com) Open
I had placed an order with smokehouse.co.in on the *th of July **** and have made full payment online. I have received the order acknowledgement on the same day itself. The order ID is **********. I received a shipment notice on the *th of July...
Aug 20, 2019 by Radhakrishnan Ramdas
Refused return and replacement of laptop (Refurbished.com) Open
I have ordered a refurbished laptop from refurbix.in on * **. Paid Rs ****/- as advance through an online payment. I paid full product amount. I found that the laptop was not in good condition and not according to the configuration I ordered. ...
Aug 20, 2019 by Ujjwal gondane
Package not delivered (Shoes_you_desire) Open
I ordered * shoes from the Instagram page: https://instagram.com/shoes_you_desire?igshid=*k*o*nms*wjnt Page: shoes_you_desire Owner of this page: Saksham Gupta and Chandrakant Dubey They are from Indore(MP) It’s been more than a month no...
Aug 19, 2019 by Ashish Pandey
Mobile Phone Samsung J7 max not delivered (Dealstuff.com) Open
I had booked a Samsung J* Max mobile phone for my marriage anniversary to gift it to my wife on the *th of August ****. Till today as on the **th of August, I am waiting for the phone to be delivered from dealsstuff.com. However, after repeated...
Aug 18, 2019 by PROSENJIT BASU
No refund given (Gizcart.in) Open
I received the delivery on **.**.**** but a wrong item was sent to me. I ordered fit pods and I've been received i* wireless music earphone which is only * piece, unlike fit pods which are * pieces. I also paid Rs. *,***/- for the fit pods and ...
Aug 17, 2019 by Jehan Fulwadiwala
I have ordered an jeans from Fashionmonkindia order has been cancelled (Fashionmonkindia) Open
I have ordered a jeans order no #***** from Fashionmonkindia wearitloud.in company. My order was placed on **/**/** and it was cancelled on **/**/**. I have paid online and didn't get my money refunded. Please help to give my money refund from ...
Aug 16, 2019 by Robin John Sadaphule
Wrong item was sent instead of ordered (Infrill.com) Open
I have ordered Cisco Jumper * Pro *G smartwatch on **-*-**** vide order No. *****. On receipt of the item, I opened the package and found a wrong item was sent to me. On the same day, I made a return request. I also pursued return request so ma...
Aug 16, 2019 by SANGAMESWARARAO DHUPAM
Amount not refunded from Thrillophilia (Thrillophilia) Open
The mail is regarding the issue of refund from Thrillophilia- online tour booking site. I have booked Trekking package for * members on **th July **** for the date of trekking **th August ****. On August **th **** after we call multiple times t...
Aug 16, 2019 by Ravi
Refund my security (Shoptelezon ) Open
I am from Gurgaon and have come in contact with a company named Shoptelezon through social media. They have taken Rs ***** as franchise fee and informed that a particular dealer panel will be opened and then orders will be given for delivery. N...
Aug 16, 2019 by Pulkit
Refund not getting (Club Factory) Open
I transferred payment using BHIM app on ** June ****. Transaction ID: ************ But I cancel my order in a few minutes and refund amount not get to my account and they said refund process complied to your account and send me a screenshot of...
Aug 16, 2019 by Abhilesh Gedam
Refund not received (Flipkart) Open
I cancelled two orders on Flipkart but still, money did not come to my account. Please do the needful....
Aug 16, 2019 by Abhilesh Gedam
Package not delivered after paying online (Flipkart) Open
I have ordered Redmi note * pro for exchange. Delivery guy denied to take my old phone and talking very rude. He told that he will return the phone, but I already paid the amount to the phone and ready to pay that exchange amount. But the agent...
Aug 15, 2019 by C M Vijay Kumar
Order not delivered (Grofers India Pvt Ltd) Open
I had placed a grocery order on August **. The order was scheduled to deliver on August **. The delivery team refused doorstep delivery saying you have ordered a lot of stuff and we can't deliver, so you have to collect from entry gate only. Wh...
Aug 15, 2019 by Jitender Kumar Bedi
Package not delivered (sshoppingclub.com) Open
On ** July ****, I ordered * pairs of shoes and I have prepaid for this order but still, I didn't receive my package. I have paid ****.** + ****.** = ****.** amount for this order because due to payment error payment was done two times from my ...
Aug 15, 2019 by Naveen Kumar
Package not delivered (Bootees.in) Open
I am from Betul district mp. On ** July ****, I ordered * pieces of t-shirts which total cost is ***.**. It was the prepaid amount but still, I didn't receive my package. Helpline number went switch off and they don't reply to my emails. Please...
Aug 15, 2019 by Naveen Kumar
SJRC z5 gps drone not received (Markroo.in) Open
Markroo.in says that "Imported products usually dispatched from the company within * – ** business day (Processing Time). Indian products usually despatched within * – * business day. It's Delivered within * – ** Business days all over In...
Aug 14, 2019 by Supratik Basu
The high priced product damaged within a week (Nike shoes) Open
I bought a Shoe from Nike store forum Fiza mall. Within * hours of use, the Nike shoe got damaged. Now the store and Nike team denied neither to replace nor repair. I paid Rs. **** and within short period product got damaged and nobody is there...
Aug 14, 2019 by Jet Rippa
Received wrong product (Dealsgram.in) Open
I had ordered my product on dealsgram nose earbuds and sony Bluetooth speakers. I don't know when I exact ordered but received at ** Aug **** I received a faulty product only a local Bluetooth speaker. They had frauded me of Rs **** and they d...
Aug 14, 2019 by Abhishek singh
