E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
![ecommerce complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
NOt received my refund after cancellation of my order (Sangeetha Mobiles Private Limited) Open
I ordered an iPhone ** Plus from Sangeetha Mobiles on June **, ****. They guaranteed delivery within * hours, but I waited ** hours. When I contacted them, they said they only had one person in the store and couldn’t deliver the phone. Unders...
Jul 25, 2024 by Bhanu Pratap Singh
Worst customer service at Trends Rukmini gaon Guwahati (Reliance Trends) Open
With due respect, I went to buy some clothes for my daughter as it was her Birthday. At the billing time, I was asked for mobile number. I said that I don't want to give my mobile no at all. But, the man at the billing counter started arguing w...
Jul 23, 2024 by Chandan Dutta
False promises for laptop specs (Amazon) Open
Hi Team, I ordered this laptop via amazon from appario as seller which is "Dell ** Thin & Light Laptop, Intel Core i*-****U Processor/**GB DDR*/***GB SSD| B*BQJ*WR*R ( B*BQJ*WR*R ) HSN:********" and on amazon product specification page it is...
Jul 22, 2024 by Gagan Garg
Money Not Refunded After Order Cancellation (Nice Maple) Open
I am writing to bring to your attention an ongoing issue regarding my refund for Order ID ****. Despite multiple follow-ups, my refund of Rs. **,***/- has not been processed as promised. On **.**.****, I canceled my order and requested a ref...
Jul 22, 2024 by Kalyani Kulkarni
Received wrong product from Myntra and now company refusing refund (Myntra) Open
I ordered Louis Philippe Jeans from Myntra for Rs**** but received an old piece of cloth(I don't think Myntra is selling that) having rust strains on it and it is without a tag but has a bill for LP jeans which I ordered. I have a video in fron...
Jul 22, 2024 by Himanshu
Wakefit is not refunding my money though they have received there product back to Hosur location via (Wakefit Innovations Pvt Ltd) Open
I have ordered Wakefit mattress but the product was not fitted correctly so I requested to return and they have arrange thr pick up via blue drat courier on **/**/** blue drat did reverse pickup and they delivered the product at Hosur location ...
Jul 22, 2024 by Hitesh Rao
Refund not received (AND) Open
I recently had a frustrating experience with an online order from Shoppers Stop. Ordered a product on June **st, but due to some delivery issues, it was marked RTO on July *th and returned to their warehouse on July **th. Unfortunately, till ...
Jul 20, 2024 by Upasana Padhi
Product not delivered after paying full amount (Vikinterio Furniture) Open
Saw an online advertisement about Vikinterio Furniture . After enquiring about the products over their customer care number +** **********. I have decided to buy a * seater dining table after negotiating for ***** INR. The date of payment: Jul...
Jul 20, 2024 by Meenakshisundaram Thiyagarajan
My product was not received back (Blaupunkt) Open
Please note that I have purchased a brand new Blaupunkt party speaker Rock & Roll PS*** through Amazon, seller Appario retail private ltd on **.**.****. Payment was initiated through credit card (one card) by way of EMI, Rs ****.** for * month...
Jul 20, 2024 by Anson Mathew C
Refund for undelivered shipment (Shoppersstop) Open
Hi - I had placed an order with shopperstop which was partially delivered and the remaining order came late and I rejected it due to late delivery attempt. After rejecting the shipment I have not received the refund for this order that was not ...
Jul 19, 2024 by Syed Sameer ahmed
Scam fraud (Myntra Mall Online Job) Open
They have said that they will provide job pr after placing order we will get money at very first it happens but after they will keep asking for more money which I wasn't able to pay after some time and they denied to refund that money back to u...
Jul 18, 2024 by Shravni
Package not delivered and damaged goods (Shopper Stop) Open
Hi I placed order for * items on shopper stop and have recieved only * till date out of which an item thats non returnable was damaged in transit. Upon raising the issue I have not received any resolution. * items are showing delivered in the...
Jul 18, 2024 by Deepak Murudappanavara
Big frod (Amezon online shopping) Open
Name of The Company - Amazon , Product - Atta chakki , Order id - ***************** , Date of Purchase - **-**-**** , Amount paid - **,***/- , Reg Mobile no - ********** , Reg email id - sagarsale***@gmail.com , Complaint no - Company did not p...
Jul 18, 2024 by Aarav
Return issue (Myntra) Open
I'm ordered red koskii saree ... delivered saree colour red but design is different...so I'm call Myntra and complain delivered product I'm attached saree images,tags, product box but my issue s not resolved... Myntra rejected my request......
Jul 16, 2024 by KRITY Singh
Return issue (Myntra) Open
Maine koskii ki red colour ki saree order ki thi saree jo mujhe delivered hue wo red colour me hi hue but jaisa design dikha rha tha photo me waisa nii tha jb Maine return dala to mera return rejected kr diya gya ...
Jul 16, 2024 by KRITY Singh
Wrong product delivered (Mantra ) Open
Maine koskii brand ki ek saree order ki thi but mujhe wrong product delivered hua hai aur Myntra return reject kr rha h Maine saree photos bhi submit ki lekin wo log approve nhi kr rhe h mera return aur matra * din ka return window hota h jo ki...
Jul 16, 2024 by KRITY Singh
Package was not delivered (Sirphire ) Open
I had ordered two phone cases on Sirphire website on *th of May and till this date there has been no response from them. The Order id is #******. I would like to get refund for it because the product was not delivered....
Jul 15, 2024 by Rohith E S
Refund fraud (Decathlon ) Open
Hello, My name is Ajay Mishra and I bought a few items from the Decathlon App online. I returned the item after delivery due to the fit and size issue. As per policy they raised a refund on *rd July **** and since then I'm tracking my ref...
Jul 15, 2024 by Ajay Mishra
Fake Product Recived (Vle Bazaar) Open
Mobile Number: ********** Order id: ******* Ordered Redgear Grim V* Wired Gaming RGB Keyboard. However, I received an RPM Euro Games Wired Keyboard. I don't want/accept this product. Take it back and refund my money in the original payment m...
Jul 15, 2024 by Hirak Misra
Replacement Refund not provided (Flipkart) Open
I have ordered a monitor from Flipkart on with order id OD****************** on *th June**** and have requested for replacement on **th June ****. However since then the Flipkart team is faking all the order details and not replacing the produc...
Jul 14, 2024 by Fauziah
Package not delivered (Vle Bazaar) Closed
I ordered SONY NW-WS*** WATERPROOF AND DUSTPROOF WALKMAN from VLE Bazaar on **th July **** and paid ₹**** online. Order no #*******. The order has not been dispatched despite assurances from customer care. I have now read online the the c...
Jul 23, 2024 by Rohan Bhasin
Fraud company owner not picking calls (yourorganicsproduct) Closed
I placed order on ** July **** of Neem powder for plants from their website: https://www.yourorganicproducts.com/ This is a fraud company owner is not picking calls, not replying on whatsapp, rejecting my calls. It has been ** days but i have...
Jul 23, 2024 by Ishaan Rawal
Order not confirmed even after payment is deducted (Sirphire ) Closed
The payment for the order was deducted from my account, however, I have not received any communication confirming the order's processing either via email or in website. I have made several attempts to contact the company but I have not received...
Jul 15, 2024 by Anjana A
Refund Not Credited (RELIANCE DIGITAL ) Closed
I placed an order for Safe STB Vst ***d Stabilizer on **/**/****, which was automatically cancelled on **/**/****. I received a message stating that the refund was initiated and would reflect in a maximum of ** days. However, it has now been *...
Jul 10, 2024 by Tanzeem Akhter
Package not delivered (Shoppers Stop) Closed
I have ordered a Tissot watch worth rs *****, at that time it was showing that the watch will be delivered in *-* working days but still my watch is not delivered and when I checked with the courier service using tracking number they said that ...
Jul 10, 2024 by Pranjal Gupta
Refund not credited (Amazon India) Closed
I have returned the product and the same picked up successfully on ** june **** and at that time updates were shown to me that my return will get back to you till ** june and so my refund will be delivered till * july , and then after a couple ...
Jul 09, 2024 by sumit fagna
Missing iteam from package refuse to give refund (CMF BY NOTHING buds pro ) Closed
i have made order on myntra package was empty box, package tempred very smartly . Order ID # ******* ************** complain number IN********************...
Jul 07, 2024 by Deepak Kumar
Package not delivered (Jiomart) Closed
Order placed on June **. Order Id *****************A. Around one week has passed, but order is not delivered. I have raised complaint to Jiomart with Ref ************ but to no avail. Hence filing complaint. Kindly help me to find a resol...
Jun 28, 2024 by Amlan Avijit Bardhan
Partial package received (Littlebox India Marketing Private Limited) Closed
I Placed Order #****** Of Rs**** On ** June But Have Only Received Partial Order. There No Updates Regarding The Remaining And They Are Not Resolving The Issue. The Company Has Horrible Customer Service And The WhatsApp Link On Their Website Is...
Jun 26, 2024 by Devyani Kodap
Taxspanner defrauded after taking payment and no response toward IT filing (Tax Spanner Advisors Private Limited) Closed
Hi I tried to do IT filing with Taxspanner and paid Rs. **** on **-Jun-**** as per their service plan for filing. But after the payment, I started recieving mails from multiple teams asking for multiple documents/details which I am aware as IR...
Jun 25, 2024 by s muthu
Deposit late (Parimatch) Closed
Sir, One month *** rupees add but not received parimatch account. **.**.**** *** rupees add but not received parimatch account. Worst customer care service not replay Pls help sir ....
Jun 10, 2024 by Suriya
Gps not working fake product (Flipkart) Closed
Flipkart se **/ **/ **** fire Bolt Oracle watch purchase kiya tha, Jo mere pass delivery hui thi ** /**/ **** ko raat mei watch ko dusre din Maine check kiya GPS work nahin kar raha tha, Fir Maine Flipkart ke customer care se baat Kiya Flipkart...
Jun 08, 2024 by ajay kumar
Problem in claiming warranty in lenskart (Lenskart) Closed
Dear voxya, I ordered a pair of glasses from lenskart on **rd September **** under the order ID **********. I am attaching the images of eyeglasses which are completely broken proving how bad quality of frame you have delivered to me. Further,...
Jun 08, 2024 by SHIVANI VALECHA
Deposite issue (Pari Match Betting App) Closed
Maine **** rupee deposite kiye pari match app par ** may ko subh *.** am par or vo mere account se to cut ho gye or na vo parimatch bet app ke game main aye na mere bank account main refund hue ,,pari match ke customer care mujhe * din se pagal...
Jun 01, 2024 by Aakash rathee
Insect in Dal (Bharatdal) Closed
I have purchased last month * Kg Bharat Dal from Reliance Smart Point. That mfg date is **/**/** and Use by date is **/**/** whereas opening **/**/** the pack is insect. ...
May 27, 2024 by A MAHALAKSHMI
Amount has been frozen and asking for more deposit (Myntra mall as they say) Closed
I applied for work from home job at myntra mall she asked me to invest in it I was sucess for first time. But for second task it is asking for more amount to deposit which iam not abel to do. I ask for the frozen amount but they are denying un...
May 27, 2024 by Prajakta Bapusaheb Patil
Need refund of my deposit (Myntra Mall Online Job) Closed
On the **th of may..a guy asked for my contact details,bank details and my personal info..At first I thought it was a scam..but when I asked him he said that it's legit and the they would be punished by the law if it's a scam and that they stil...
May 25, 2024 by Babie Tochhong
Anarkalion not able to return (Anarkalion) Closed
I have ordered one saree and it received on time also, they have called me order and address confirmation but when I have received that product it was was worst quality and not as per picture shown in the photo or on site. I have decided to ret...
May 22, 2024 by shilpa Dhiraj sonawane
Refund not given for return pickeup product (Myntra) Closed
I purchased ** bottles of Vaseline Original Pure Skin Jelly ** g Size: **-** ML from Myntra on **May **** worth Rs *** with Order ID # ******* ************** On receiving the delivery on **May ****, I found that the bottles are more than half ...
May 22, 2024 by Shalini K
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's