ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Website is missing product not delivered (Antgirl Collection) ^Open

I placed the order in Dec and it was supposed to be delivered by *nd week of January. However, I haven’t received any details from the company nor am I able to contact them. The website is also not available now. I had paid via UPI...

Jan 27, 2020 by Ankita singh

Glamego must refund my subscription as I have not received two months boxes (Glamego.com) ^Open

I had subscribed to the glamego beauty box for one year, and paid Rs.*,***.** for the same. My subscription was from January **** to December ****. The beauty boxes stopped arriving after October ****, and I have not received my November and De...

Jan 27, 2020 by Suprita Talnikar

Wrong item delivered (Brandedcover In) ^Open

Ordered a silicone case for iPhone ** Pro Max but received a wrong item. Tried to get in touch with the company but no proper reply. It looks like the have crated a fake website from another company calle brandedcovers.in. Have been sending em...

Jan 27, 2020 by Madhu sudhanan Padmavathy Venkataraghavan

Received different and cheap product (Vishva Boutique) ^Open

I have ordered sarees in watsapp from Vishva botique.they have shown silk sarees in the picture but they delivered *** rs saree and they took **** rs.while trying to return mobile number is swtchedoff ...

Jan 27, 2020 by Kusuma

Fake item received (Kreeva.com) ^Open

I ordered a "white embroidered suit" from kreeva.com worth Rs.****+shipping charges extra on the *th of January **** for the Function on the **th of January in my family. The dress I received on **th Jan was much bakwas Even Rs.*-* hundred a...

Jan 27, 2020 by Salman Rehan

Package not delivered (Risha Sundriyal Label Sanzkriti) ^Open

I ordered a lehenga on the **th december **** and still havent received it. I found her page on instagram and given the followers thought it would be trustable. Realised that was not the case. She promised the delivery of the item to be done by...

Jan 27, 2020 by Devika Kumar

Delivery of wrong item by fraudsters (MyOutFitShop) ^Open

I have seen a suggestion in FaceBook, an offer of * full sleeve cotton shirts at Rs.*,*** from an online shopping portal "https://theoutfitshop.co.in/". The product was delivered on Cash on Delivery method on **-**-****. When I opened it, I was...

Jan 26, 2020 by Anoop V Pai

Product not received (Kalpdeep Vastram) ^Open

I have ordered * dresses. I have been continually calling No one is responding. They gave me a what’s app number to communicate. Numerous times I sent messages on what’s app regarding my order. Still, no one is responding. I have already d...

Jan 26, 2020 by Netra Shah

About my refund from quikr (Quikr. Com) ^Open

Iam ordered one product on quikr with **** on **th Jan **** but that was cancelled by the seller ,the quikr agent called me informed me about cancellation yes iam also accepted and told refund my money to my account .the agent said sir it take...

Jan 25, 2020 by Vinay

Wrong Product Delivered (Myntra) ^Open

I have ordered Puma black sneakers of size * uk from Myntra but received Puma brown shoes small size. Raised complaint with Myntra for receiving wrong product and shared all pictures of product and box. Box was with right specifications but wro...

Jan 25, 2020 by ABHINAV SAREEN

Fake site Of Flipcart (Flipcartshop) ^Open

Google send a link of flipcart and get a mobile **% of price so I pay but dont any reply this site...

Jan 25, 2020 by Abhay Rathi

Fake Apple Watch (starskart com) ^Open

I placed order for Refurbished Apple Watch Series *. I received fake chinese watch which is named as Hi Watch. i paid ***** and got product worth only ***. please help me get my money back....

Jan 25, 2020 by Fazal

Package delivered with wrong product (Stone wood) ^Open

Hello, Tele callers from quality mobiles called and informed that they are providing Honor *X mobile at discounted price of ****. They sent the item through India post. After paying and receiving the product, noticed that there was no mobile ...

Jan 25, 2020 by Ramesh

Not delivered (Indian army transport parcel service) ^Open

Dear sir I was seeing olx for bike and I saw a bike splendor which amount is *****rs then I chat with seller his name is sahil kumar indian army soldier he give me his number ********** and I call him. He talk to me and he give me his adhar an...

Jan 25, 2020 by Abhishek tripathi

Empty paket delivered (Myntra Design Pvt Ltd, online shopping portal, AKR Tech Park, B block, Krishna Reddy Industrial Area, 7th Mile, Kudlu Gate, Bangalore 560068) ^Open

I have oredred JBL *** BT ANC headphone in white color on **-**-**. I opted cash on delivery as a payment option. My booked parcel deliver on **-**-**. During the receiving parcel, i paid **** rupees to delivery agent. After payment, i cut mynt...

Jan 24, 2020 by Ranjan Kumar

Amount deducted but order not placed and no refund (Flipkart) ^Open

I placed an order on **th Jan **** on FLIPKART of INR ****, amount deducted from my PAYTM PAYMENT BANK account but FLIPKART claims that they did not receive even though my bank - PAYTM PAYMENT BANK confirms that amount has been transferred to t...

Jan 24, 2020 by MD FIROZ

Wrong Item delivered (Desidesigner in) ^Open

This is to bring to your urgent notice with regard to the fraud activities being run by an online website having web address www.desidesigner.in. I have ordered a ladies suit on *th January **** with order id-******* of amount Rs ****. The pay...

Jan 24, 2020 by Karan Bansal

Wrong product delivered (Myntra) ^Open

I had placed an order for puma shoes on *rd jan' **** my Myntra account linked with my registered telephone number- *********** under the name- Akash Jain, I got a date for the order to be delivered on **th Jan. On **th I got a confirmation tha...

Jan 24, 2020 by Akash jain

PACKAGE NOT DELIVERED (www dslrdude com) ^Open

I had placed an order on *th january **** but till now they have not been able to deliver the product. Tried to contact many time but they are not responding positively. Because of such online shopping website many people hesitate on buying on...

Jan 24, 2020 by SANDIP NIROULA

Wrong item delivered (Ganpat Trading) ^Open

I have ordered a smartwatch but they delivered me a duplicate FastTrack watch and now I want my refund....

Jan 24, 2020 by Ashkar

Fake product delivered in the name of JBL (Flipspeakers.com) ^Closed

Flipspeakers has delivered a fake local product in the name of JBL speakers. I had ordered for jbl speakers but they delivered a fake product which is not even working and is of no use. I've paid Rs. **** for this. I want to return the product ...

Jan 02, 2020 by Aishwarya zakie

Package Not delivered (Aldrado.com) ^Closed

I orderd shoes from this site made payment through my paytm of 449 I received a msg for my order confirmation and package dispatched will deliver shortly but still no packet received I complain at support@aldrado but no revert from there si...

Jan 01, 2020 by Makarand Tattoo

Product not received (Adrado) ^Closed

I ordered shoes from aldrado but it do not received till now...

Jan 01, 2020 by Pawan

Order not delivered (Aldrado.com) ^Closed

I orderd shoes from this site made payment through my paytm I received a msg for my order confirmation and will deliver shortly but still no packet received I complain at support@aldrado but no revert from there side I think this is a fra...

Jan 01, 2020 by Anil kaushik

Refund not processed (Flipkart) ^Closed

I have ordered vaccum cleaner using Flipkart pay later option. Later I have paid the amount using phonepe and on the same day order got cancelled from their side. From then Iam contacting them and asking about the refund, they gave so many dead...

Jan 01, 2020 by Yuva Sri

Wrong product delivered (Boat) ^Closed

I have ordered boat wireless earphones worth rp **** but i have recieved sony earphone which are duplicate and damaged too There is no proper customer support for returning or refunding my money back they are not even replying to the mails i ...

Jan 01, 2020 by Zoya

Bad Quality of Repair service and Urbanclap executives not helping (Urbanclap) ^Closed

I booked an online repair service through urbanclap to repair my Samsung smart TV Display. But the the replaced screen was poor in quality and get blank within ** days of use. I contacted the service master regarding this and he said not to wor...

Dec 20, 2019 by Shivam Garg

Order Confirmation not received (Capes India) ^Closed

I made a payment to Capes India using a Rupay Debit card and the payment was deducted from my bank account but I wasn't given an order confirmation notice, now I lost the money and order I placed too ...

Dec 13, 2019 by Shreenath Rajesh Shinde

Product not delivered nor refund made (Apollo Pharmacy) ^Closed

********* is my order I'd which I have ordered on **/**/****. After several times called customer care I didn't get any positive remarks from them. It's a prepaid order. The refund is not made till date. No sms, no call from the company is not ...

Dec 13, 2019 by Ankur Roy

Refund issues by Quikr (Quikr) ^Closed

I purchased Brand New Apple iPhone X ***GB, Black with original Bill and warranty!!!! AD ID : ********* For Rs ₹ **,*** Transaction ID: ************ and Order Placed Sunday, Nov **, ****, and the same canceled on **th Nov ****. To dat...

Dec 10, 2019 by Amit langoo

Refund not received (Shein.in) ^Closed

I had ordered * items from shein of amount **** on *th of November and i received the order on **th of November ..i returned one of the product which was a skirt on **th of November and my order number is HAZ***** and i have not received my ref...

Dec 09, 2019 by Shabnam Chauhan

Complete order not received (Swiggy) ^Closed

I ordered half kg mutton biryani worth ****rs from a restaurant called ammavin adupangarayil situated near agaram , perambur through swiggy ..they delivered only */* plate biriyani which cost around ***rs .. I called and they said they will re...

Dec 08, 2019 by Bharath arun

Wrong fake product received (Queendesignstudio Com) ^Closed

Wrong and useless product ...

Dec 07, 2019 by Jain rekha

Package not delivered (Case It Up) ^Closed

I have ordered a psg Jordan last month from case it up form and then I asked them when will my package arrive but they don't reply to my Instagram msg my mails and their help line no is switched off or busy or unanswered so plz help me to get m...

Dec 07, 2019 by Aryan Awatare

My money is not crediting (Ludope com) ^Closed

There is a website ludo pe.where you purchase coin by rupees and play and when you win coins you convert this in rupees and send in the account. I redeemed **,*** coins =**,*** rupees Now they are not releasing my money and not returning. An...

Dec 06, 2019 by Denjil

Bad quality product (Ajio Reliance Retail Pvt Ltd) ^Closed

I purchased a jacket from Ajio, Removed the tags to use that then later I found that there are so many threads coming out of the stitching and some part of that are torn, when I rased complaint against the same then they said we will not accept...

Dec 04, 2019 by Paramveer Singh

Refund not received (Sugdeal.com) ^Closed

I Booking real me * pro in sugdeal .com I pay the money but not confirmation msg and no responds for sugdeal members so plz refund my money in my bank account ...

Dec 04, 2019 by Siva Reddy

Money deducted but not received (qsporty) ^Closed

I order an item on * novembe r.s *** and also my money cuted from my a.t.m it has become to late my order id is ****** please help me....

Dec 04, 2019 by Madhav mukherjee

Delivered wrong product (Smartcombo In) ^Closed

name is amarjeet from meerut. My mobile no is **********. I ordered a combo pack of wireless bluetooth over-ear headphones with touch screen smart watch. On the site there was picture of sony headphone and diesel watch. But deliver a JBL headp...

Dec 04, 2019 by Vivek soni

Wrong product delivered (JiyaSarees) ^Closed

The product delivered is completely different from the product ordered and no reponse from the customer care number or even to the mail. Its really waste to follow this JiyaSarees and it is fake where they make use of people trust....

Dec 04, 2019 by Divya