ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Money not refunded (Jiomart) ^Open

It's already ** days my amount was deducted from my account ( order not placed ) but there was no refund yet. I mailed to jiomart customer care * times but there is a very poor response from them. UPI transaction I'd is ************....

Nov 24, 2020 by Balaji Vishnu Sai Vanapalli

Not ready to refund my money (Intellipaat ) ^Open

I have enrolled for a Full-stack web development course on **/**/****. Though they already have lots of free videos available on youtube. when Learning team has contacted me they told that paid course videos are different then what is availabl...

Nov 23, 2020 by Nikita chauhan

Received Defective Product (Flipkart) ^Open

I purchased this laptop from flipkart.com on ** october **** it delived to me on ** october ****, when i opened the box and checked keyboard was defective, then i called to asus customer care, customer support registered my complaint and asus s...

Nov 23, 2020 by DILIP KUMAR

Package didn t received (Bean bag theory) ^Open

Had ordered *Ft Bean Bag and has made a payment using Google Pay and it was told the package to be delivered by *-* days. But still no messages no proper page to track the product no email id. ...

Nov 23, 2020 by AKSHAY ANIL KUMAR KULSHRESTHA

Not refunded yet (Ajio.com) ^Open

It's been a long time i have returned items and refund has been initiated * months ago. But it hasn't reached me yet. Conveyed this issue through customercare.ajio.com several times. But nothing has been happening. ...

Nov 23, 2020 by Sneha Thomas

REFUND NOT RECEIVED FOR 5 MONTHS (LT Online Store) ^Open

I ordered a Wacom One (pen tablet) for Rs. ****.** on **/**/**** (for online class during Corona days). Although I got confirmation from LT Online Store that they initiated refund as they won't be able to deliver it within promised time I didn'...

Nov 23, 2020 by Sreekanth T

Smart Mojo Desk is not delivering my order after I ve paid for it (Smart Mojo Desk) ^Open

I placed order for a Sit and Stand desk with Smart Mojo desk, on Aug ** ****. They said it will be delivered in about a month or so. But still they have not delivered it. Also, they have stopped attending to my phone calls or responding to my e...

Nov 23, 2020 by Sridhar Muthrasanallur

Mobile phone problem (Samsung) ^Open

I have purchased a Samsung M** mobile on **.**.**** through Amazon , from the last week of September iam facing problem with my mobile handset, the problem which I have been facing is mobile auto restart . I have however approached local servic...

Nov 22, 2020 by ANVESH KUMAR GOTTIPATI

Zapvi in Order Not Processed after instant money payment (Zapvi) ^Open

I have ordered Customized Printed Back Cover for my mobile in Zapvi.in on **th November ****. But still the order is not processed and no reply through customer service contacts provided. The concern company is doing the same for lot of peop...

Nov 22, 2020 by Praveen

Zodokelite company fraud (Zodokelite ) ^Open

I ordered a product from zodokelite website on ** october **** but i have still not received it .i think this website is a scam .And this website has make enough revenue by fooling innocent coustomer because of which it will be hard to trust o...

Nov 22, 2020 by Kuldeep Dhuriya

Package not delivered (phone cover shop india) ^Open

I had ordered a phone cover on September **, ****. It has been more than * months now I have still not received my cover. I have paid full amount of Rs *** in advance. I am asking for tracking id continuously since more than *.* months. He/she...

Nov 22, 2020 by Jainam Doshi

Defective product sold (Pepperfry furniture) ^Open

I bought a queen size bed with storage. On getting it assembled , we realized that the bed doesn't have a bottom. Instead they have given a bunch of planks which have to be placed on the floor under the bed. This is not storage by any definitio...

Nov 21, 2020 by Pradnya vaidya

Provided me a already used coupon (mtcgame com) ^Open

I bought * **** diamonds gift card for mobile legends but the code I got recieved out of that one code already reddemed.when I contacted mobile legend customer support they informed me that the code was already reddemed from a different account...

Nov 21, 2020 by Subhajeet

Refund (Shulabha creative) ^Open

Ordered item thorough Shulabh Good Choice on ** october ****. My ordered details were Attractive white color Designer Gown Type Dress with order number #********. During the payment it showed Shulabh Creative and even received item from Address...

Nov 21, 2020 by Vinaya Vinod Kirloskar

Old and torn nike shoes (Amazon India) ^Open

I ordered Nike shoes for Rs. ****.** INR (Order ID (Friday, ** October, **** / ***-*******-*******) Instead, I received torn and old shoes. I ask for a return. Delivery boy came on **th Nov (today) but refused to pick up the defective shoes...

Nov 21, 2020 by Kiran Ramakant gore

Claim not settled (One assist ) ^Open

I have registered the claim for my broken laptop on **th of September and it got confirmed on **th of September. I was supposed to get my laptop picked up then repaired and then delivered back within ** days. The whole process was supposed to b...

Nov 21, 2020 by CHARCHIT GOYAL

Hacker railway online fraud (Hacker Railway) ^Open

I trusted this telegram since it has more than **k subscribera.There is hacker railway group in telegram who offer electronic goods for a very cheap rate.they show all users in the group got the product delivered..later after paying money they ...

Nov 21, 2020 by K Shashivardhan Reddy

Cashback not received (Amazon) ^Open

I've purchased a Lenovo IdeaPad S*** **th generation Intel core i* Thin display laptop through YONO SBI App which redirected me on Amazon page with an offer *% unlimited cashback in Amazon pay balance after ** days of successful purchase throug...

Nov 21, 2020 by Abhijit Baidya

Vu TV display stopped working (Jeeves Consumer Services Private Limited) ^Open

My TV display stopped working on OCT **th and I have registered a complaint for same . Technician visited to my house on **th of October and told that problem is with mother board and he requested for the new motherboard. It got approved on **...

Nov 21, 2020 by Sudheer Pappala

NOT DELIVERED (Max Fashion ) ^Open

MY ORDER NUMBER ********** .DATE **/**/****. CLICK AND COLLECT MAX FASHION ONLINE. ORDER TWO PRODUCTS RECEIVED ONLY ONE . SO MANY TIMES CALLED THE CUSTOMER CARE,NO RESPONSE AND MAILS NO REPLY. PLEASE DO NEEDFUL...

Nov 21, 2020 by SUBBARAO

Refund rejected (Flipkart) ^Closed

I have ordered an LG G*x mobile for Rs.**,***/- The first product I received was a defective one. The technician who had to come for verification said my area is not serviceable and I had to travel around **Kms back and forth to show him the is...

Nov 21, 2020 by Vignesh Manohar

Missing quantity of product (Flipkart) ^Closed

I ordered * hoodies of rupees *** each on **-Nov-****. One is pink color and other is maroon in color.. I received the parcel on **-Nov-****. I received only one hoodie (pink) in the price of two. The seller name on flipkart is Rakshita Collect...

Nov 20, 2020 by Kunal Gautam

Refund my mpl app added money (Mpl ) ^Closed

My *** rs add this on mpl. Pro add but pament is not done and cut my money from mu bank account please refund my money Please help me and refund my money in ** hours plz cooperate me...

Nov 19, 2020 by Sanket Dilip Chaudhari

Fraud website (Zenith in) ^Closed

**** Nov** I paid ₹*** for online purchase on zenith.in site... But till now no one response from that site.. pls solve my problem ...

Nov 13, 2020 by Lakshmanan

Misleading Offers and not providing the cashback (Amazon India Pvt Ltd) ^Closed

Hi, I had placed an order of Iphone ** in Amazon app on the first day of the great Indian festival on **th Oct **** for Prime members. My order # - ***-*******-******* During this sale there was an bank offer as mentioned below. Scre...

Nov 11, 2020 by Nithesh Jain

Amazon malpractice to earn extra from rejected exchange order (Amazon India) ^Closed

On *th November **** placed an exchange order No.ORDER # ***-*******-******* for my old TV with a new TV. For this exchange Rs. **** was deducted. Additionally Rs. *** was taken as pick up charge against separate order No.# ***-*******-*******....

Nov 10, 2020 by Sujit C

Product was half missing and return request is not accepting (Myntra) ^Closed

I ordered a Chicco Girls White & Navy Blue Printed Top with Leggings for kids. My product was missing half part(the blue leggings) when I received it. I tried to place return request several times yet it got rejected. I complained about it nume...

Nov 08, 2020 by Mohammed Minhaj

Not delivered (Licious) ^Closed

I have placed an order on licious today at *:** am. The delivery slot was between *:** pm to *:** pm.At *:**pm i got the message from licious that my order is out for delivery. I have waited till *:** pm but i have not recieved my order and i c...

Nov 08, 2020 by Aditya Bommareddy

Package not delivered (Meesho) ^Closed

I've ordered a saree worth of Rs. *** on **th OCTOBER **** and made a successful payment via online. But now i got a notification (Your order is delivered on ** NOVEMBER **** at **:** PM). Actually, i didn't receive anything from meesho yet. It...

Nov 04, 2020 by Veera Prathimanan

Refund (KFC) ^Closed

Money debited on ** rd Oct **** but order got cancelled.i didn't get my refund yet.its been ** days already.company doesn't have proper customer care number....

Nov 04, 2020 by Namrata Mukherjee

Package not delivered (Fbbonline) ^Closed

I bought a shirt on fbbonline.in at Rs. ***.** on ** September, it dispatched on the next day (** sep). On *th October the delivery guy called me and said he is going to deliver the package today (*th oct), but after * minutes he called me ...

Nov 04, 2020 by ADITYA KUMAR

Fraud by Myntra (Myntra) ^Closed

my order id for Myntra is ******* **************. I ordered SHUZ TOUCH Women Grey Solid Pumps and received different colour product. Then I raised the request for return stating that product does not match with description provided on website....

Nov 03, 2020 by Aarti

Cancellation and refund (Byju s) ^Closed

I have order an IAS course in BYJU'S on **nd october by paying ****₹ online and called them to cancel my order within **hrs. My order number: *********. They have told me that their senior manager will call back to me. But i did not receiv...

Oct 27, 2020 by Maddha diva vara prasad

Refund not done (Club Factory) ^Closed

I haven’t received my refund after I returned the item to club factory * months ago i got a text that they have received the item at their ware house.......

Oct 27, 2020 by Manoj kumar

Onshopdeals com Package not delivered more than 5 months (Onshopdeals.com) ^Closed

I placed the order on **th May **** for * products. After a lot of calls and follow up I got only one product delivered after *.* months on **th August ****. for second product they are assuring refund since **th August but still no refund. ...

Oct 27, 2020 by Vinayak Jain

Order not placed (Zopnow in) ^Closed

I placed an order on zopnow.in and it took me to the payment page. I paid the amount but received no confirmation on the order. However, the customer care no. Seems fake and doesn't work. Help if you can!...

Oct 26, 2020 by Arnab Barua

Flipkart not refunding my money (Flipkart) ^Closed

I have placed an order through flipkart on ** th october **** the amount was ***** and the very next day due to some crisis in my family i have cancelled the order and i had made the payment through sbi debit card. after cancellation which was ...

Oct 26, 2020 by Soumodiptya adhikari

Received defective product and they refuse to refund even after sending the product back (mivi collar neck band) ^Closed

Ordered mivi headphones on *rd Oct, received on *th Oct. One side was not working. So sent a mail requesting a refund and they replied on **th Oct saying product must be sent within * days after delivery. Some how sent the defective product now...

Oct 26, 2020 by Kishore Logu

Not Refunded Money (Flipkart) ^Closed

I placed an order for iPhone SE on **th October, **** and due to some reason I canceled the order same day. When I contacted flipkart from r the refund they said it has been processed already but it hasn't been credited to my account yet. I fol...

Oct 23, 2020 by Govind

Security deposit not refunded (Colive) ^Closed

I Have Vacated The Room In May After Serving Notice Period Of One Month. They Have Deducted One Month Rent As Lock-In Period Charges. The Remaining Rs. **,*** Was Not Even Reflecting In Their System As Security Deposit. After Multiple Calls Wit...

Oct 19, 2020 by SHEIK MOHAMMED DANISH