ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refundexchange (Flipkart) ^Open

respected sir, I am asmit kushwaha. I am requesting flipkart company to exchange my damaged product...

Mar 29, 2023 by asmit kushwaha

Refund not credited (Fireboltt Bluetooth calling smartwatch ) ^Open

I bought a watch from this company it was defective i initiated return i got call it will be returned buy by their mistake they have replaced it i call them they said sorry i returned it too its about *month i still haven't received any refund ...

Mar 28, 2023 by Harsh Tripathi

Refund not credited (Amazon) ^Open

Sir last year Amazon se Mi ki smart watch mangayee thi jism battry issue hone ki vjh se return krdi thi..uska refund aj tk nai aya... customer care pr call krnay k bd muj pr he allegation lga diye fake product dene k.. mere pas aj b dlvry boy k...

Mar 28, 2023 by Manish

Payment made but service not delivered (Titan Company Limited) ^Open

Payment made but service not delivered yet my money was deducted from my account but I have not received the service yet ...

Mar 26, 2023 by GAJA ram

No services is provided or refunding the amount (Nobroker com) ^Open

When I was searching for the properties, the No broker sales team called and suggested that they provided the best services to choose the property according to my search criteria. They have shared the payment link and I have done the payment....

Mar 26, 2023 by Koushik KP

Refusal to Deliver Vehicle Without Additional Purchases Complaint (Toyota India) ^Open

I have booked a new Toyota Hycross VX Model * seater Pearl White Color with Globe Toyota Ambala. My Booking No is : ORD********* Dated **/**/****. During the time of delivery, I was informed that I would have to pay an additional amount for acc...

Mar 26, 2023 by Sukhdeep Singh

TV and bycikal (Indian army courier service) ^Open

** March **** morning i seen a advertisement urgent sale so many products and contact number +************ he told he was a Indian army officer and show ID by what's app than i told send your products original bill he sent than he told pay mone...

Mar 26, 2023 by SandipanDutta

I received wrong item and got scammed (Some Chinese product ) ^Open

I have ordered boat stone **** wireless bluetooth speaker and combo with boat airdopes *** RCB edition from a page called shoppyingdeals.com appeared in Instagram which cost **** rs and I have received the product which is a local wired Chinese...

Mar 26, 2023 by Surya R

Fraud Flipkart delivered defective laptop (Flipkart HP Victus) ^Open

Ordered hp victus from flipkart on **th march. Delivery date promised was **th but actual delivery evening **th March. I checked content and warranty and found following issues: *. Warranty of product was already running from August **** checke...

Mar 26, 2023 by Abhilash Vinod Jaiswal

Not got my refund of returned item (Decathlon India private limited ) ^Open

I am very dissatisfied with the service. I ordered a trekking jacket ( order no -********) and returned due to large size on *th march. Today its **th march still i didnt got my refund of Rs.****. I emailed and also contacted to the support bu...

Mar 26, 2023 by Ayush onkar chitmalwar

Order delayed cancelled (Swiggy) ^Open

my order was delayed & cancelled by swiggy after waiting for more than *.* hr. later rescheduled new order. I'm asking for full refund & compensate for my delayed order...

Mar 26, 2023 by pramod c

Money not refunded (https firstcopyshoe com ) ^Open

I am writing this letter to file a complaint regarding the non-refund of my money for the order of * pairs of shoes that I had placed on website on **th March. I am highly disappointed with the way I have been treated by company. I have ordered...

Mar 26, 2023 by Shivam Bhatnagar

Meesho and XPRESSBEES Shadowfax Courier and Ecom Express Delivery boy picked up my 3 products but t (Meeso ) ^Open

I ordered a dress and * red bridal dupattas from Meesho on ** & ** Jan, ****. I received my order on ** Jan and ** Jan, ****. But I received the bad quality products for which I entered the return request and then on ** Jan, **** my parcel was ...

Mar 26, 2023 by Pratibha

Wrong item delivered (Radhin crew) ^Open

I ordered a suit but received saree which is very poor quality and wrong item delivered ...

Mar 25, 2023 by Mehnaz parween

Refund Not Received after pickup (Meeso online shopping app) ^Open

I have returned all * products but didn't get refund. After returning all products, it's showing return cancelled. But I have already returned all products. I have called customer care but no resolution till now. I have returned products on **t...

Mar 25, 2023 by Pratibha

30 min Guarantee delivery in domino s (Dominos Kalkaji) ^Open

The delivery person arrived at *:** P. M and was * mins late, I ordered at *:** P. M. According to dominos if the order is not delivered in ** mins I get *** wallet points or the value of my order whichever is lesser. As to avail the service I...

Mar 25, 2023 by Hridyotraj Nath

Return rejected and delayed by flipkart (Flipkart) ^Open

I ordered crystal furnitech's bed from Flipkart on *nd March ****.The product got delivered on **th March.I waited for installation, on **th March installation agent arrived teared up some box for getting the installation details.He left our h...

Mar 25, 2023 by Aswin Prem R

Refund Not Received Of rs From (Flipkart) ^Open

Im Vinay Vinay, Ordered Product on **th Jan ****, as they didnot Delivered by the Mentioned date so i Cancled The Product on **th Feb ****. From then They didnot even Initiaed the refung amount of rs *****/- .....

Mar 25, 2023 by vinay

Received wrong product (Kristel bra) ^Open

I have order wireless supportive bra form Kristel bra but received two leggings and one cream ...

Mar 25, 2023 by Monal balyan

Withdrawal issues (Mostbet india) ^Open

Hello, I've requested for a withdrawal on Mostbet india and haven't received any credit, it's been ** days still struggling. Everytime I contact support through various medium I get the response "You're money is safe, please be patient. We ...

Mar 24, 2023 by Varun Victor

They are not refunding money (Adidas ) ^Closed

I have ordered a tshirt on *th March ****, received on *th March **** and they filed return on same day. I returned the item on **th March **** and it got returned to their warehouse successfully on ** March **** and i filled online bank detail...

Mar 23, 2023 by Lalit Sharma

Croma excitative hrast me and take my watch (Croma A Tata Product ) ^Closed

Croma Excitative Hrast me and take my watch and I paid my bill please help me to get return or refund And I want Companion ...

Mar 23, 2023 by Shivraj Pande

Not taking pickup for return of mobile due to overheating problem and not refunding (Flipkart) ^Closed

Flipkart is not taking pickup of my even my return is approved by their technician visit for camera and overheating problem in mobile. They are delaying picking and also not refunding me. Return approved on ** march. they have given me time of...

Mar 22, 2023 by VINAY PRAKASH VERMA

Refund not credited (Flipkart) ^Closed

I've ordered the product worth rs. **** and cancelled while on the shipment itself still after a month also my amount is not refunded to my credit card account, complained several times to the customer care but they are least bothered about the...

Mar 17, 2023 by Chiranjeevi A

AC service not done properly (Nobroker) ^Closed

I have booked a AC service complaint and the technician came to my place to repair the AC and after repairing it was working fine, later in a week of time it stopped working , i tried to call the Technician but he did not respond and blocked my...

Mar 14, 2023 by Rakesh

Poor workmanship product (Reliance Jewels) ^Closed

As per attached bill we purchased gold chain on **.**.**** from Reliance Jewels VADODARA Gujarat. We kept it in locker. As soon as we opened box on *.*.** for use we found * ring came out of chain and chain was in * piece. Then immediately ...

Mar 11, 2023 by Yogesh Jambusaria

Package not delivered (Athocx) ^Closed

I ordered Athocx original & Athocx black and white mid-calf length Grip socks (pair of *) on the *nd of March **** at around *:** pm. My package is still not delivered yet. I have tried customer support, but they have not replied. I tried track...

Mar 11, 2023 by Gaurav Sood

I have already done my payment but I did not receive any product till now the date of delivery was (Mamaearth) ^Closed

I want to purchase a mamaearth carnation nude lipstick I order it from mamaearth website on *.**.**** The expected delivery date was **.**.****. But it has not been received yet (**.**.****) ...

Mar 09, 2023 by Muni khatun

Didn t give service as promised (Mayur Valves System Private Limited) ^Closed

They offered global seller on a condition that **% advance to be paid upfront and balance once you get busines, then they forced me to pay full payment and told that we will provide same service for * years at no extra cost, all the inquiries g...

Mar 08, 2023 by Shalin K Patel

Not refund the money and not cancelling emi (Planetspark) ^Closed

I have enrolled my son for this course on *st Feb ****.Due to some personal issues I decided to cancel enrollment on *th. I talked to councilor Ankita Mishra and asked her to cancel enrollment. I called Mr Sannan Ahmed but he did not respond to...

Mar 08, 2023 by Pradeep Godse

Hello sir my order faild but money debit my account please refund my money (Titan Company Limited Tanishq ) ^Closed

hello sir my order faild but money debit my account please refund my money original payment pleasem ...

Mar 06, 2023 by Ashok Saran

Fraud on debiting the EMI (Propelld) ^Closed

My online course with Great Learning for Full stack got closed in between due to health issues on December-**** for which Loan Partner was Propelled. Since I was unwell and was going medical treatment did not check my account. I have an unautho...

Mar 06, 2023 by Vinay Kumar Kulkarni M

A damaged product stuck in return status for 37 days (Amazon) ^Closed

Hello Let's start this email with a few points. *. I'm a genuine Amazon Buyer. *. I have NEVER returned an amazon product. *. I have been a loyal customer and my trust is now finally broken. I'm writing this email after numerous t...

Mar 04, 2023 by Ashish Gurbani

Online course refund (codingninjas) ^Closed

I have paid ***** credit card payment and **** phone pay on ** January **** to the online course on Coding ninjas. It is mentioned for the course that we can ask them for refund of the course if we not satisfied or any reason. I have waited f...

Mar 02, 2023 by Farooqui Owaise Khalilahmed

Refund not credited (STATIONERY BAZAAR) ^Closed

I have ordered a stationary items in a website Stationerybazaar.com on January **, **** for Rs.***/-. The package was dispatched but delivery not happened & on Jan **rd the package has returned to the seller. Its been more than ** days I didn't...

Mar 02, 2023 by Anil Kumar S

Refund issue (Byjus) ^Closed

I enrolled my son for coaching classes in Byjus on *st Feb. I was told that there will be ** days trial period which will start after orientation and once i get Tab, nothing will be charged to me on cancellation and all money will be refunded. ...

Mar 02, 2023 by Nilesh

Package not delivered (Mayflower app ) ^Closed

I had ordered cake (Order no.*********) for my friend who is staying in other city. I booked the order * days in advance. On particular day when I tracked the order it was showing out for delivery, but not delivered to destination. I have mail...

Mar 01, 2023 by Mahendra Shresta

Refund delay by 25 days (Flipkart) ^Closed

Hi, INSTA ART Makrana Marble Chakla with Wooden Belan Rolling Pin & Board Green,Multicolor Seller: anandempire ₹*** I have placed an order in which part of the order was missing at time of delivery have placed **-** times to retur...

Feb 26, 2023 by Nashra Siddiqui

Fampay Money not received (Fampay) ^Closed

Money was debited from my brother's account but not credited to my fampay account ....

Feb 26, 2023 by Hanif Ahmed Barbhuiya

Refund not recevied (Cashify) ^Closed

Hello sir/mam I ordered Xiaomi redmi note * *+*** on **/**/**** ORDER #SR***** and that order was cancelled and ****.**rs refund is not received to me i talk cashify app executives they every time said refund is success please talk to bank ...

Feb 24, 2023 by Jatin Bhatia