ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Product not delivered (Amazon) ^Open

I had ordered a product, Philips Air Fryer on Amazon on **th Sep. Payment was done on the same day online. (Order and payment details and invoice attached, refer attachment-*) The delivery was supposed to happen on *st October but did not ha...

Oct 11, 2024 by Vinay Joshi

Received wrong product (Jexmo wear) ^Open

I ordered a I ordered a bucket knitted shoe of rupees ₹**** and i received a normal school show worth ₹***. They have clearly sent a wrong product it is a big scam. ...

Oct 10, 2024 by Rijo Simon

Refund not received (unique collection) ^Open

on oct*nd instagram i ordered *dresses kurti set ,they told to pay **** through whatsapp scanner i paid above amount ,they promised delivery on oct *th till now on oct **th *pm im not received dresses and i message in whatsapp and instagram com...

Oct 10, 2024 by Jayalakshmi Lakshmi

Order delivered in a bad shape and not as expected (RareYou) ^Open

Its about the instagram influencer Vishwa narwal who is running a business of macrame products. I ordered a macrame bouquet from her which she had presented in her instagram reel , I ordered the same on her website on *st october It was deliv...

Oct 10, 2024 by Sakshi Verma

Order returned back to the seller still refund not received (Meesho) ^Open

I have ordered from meesho, order did not delivered and refund is also not issued, after tracking in Ecom express it's showing delivery OFD lock revoked, Tracking ID: ********** | *****************_*_vie...

Oct 10, 2024 by Radhika

Amazon worst service in tambaram (Amazon India) ^Open

I have already placed multiple complaints for amazon worst service in chennai tambram.Today,*th october ****, my fifth order has been cancelled.I am placing orders as my amount is stuck in amazon pay .Which is the mistake i have done.I will sug...

Oct 09, 2024 by Sree Raj Nair

Recieved Wrong Defected Items (Myshopify com) ^Open

Dear Sir/Madam, I Recieved Wrong/Defected Items * Torn Jeans instead of * shirts of Rs. ****. Order ID CC******. Please approve my refund amount INR ****. Please Revert. Aamir Khan **********...

Oct 09, 2024 by Aamir Khan

Withdrawal not credited after 7 days (Parimatch Betting App India ) ^Open

I made withdrawals on *nd October **** , but till now amount not credited . I mailed them bank statement multiple times but not getting any positive response. My player id ********* . Please help me to get the money, I have medical emergency so...

Oct 09, 2024 by Shuvam Chatterjee

Worst ruthless service of amazon india in tambaram area pin code (Amazon Delhivery ) ^Open

Past * weeks continously iam placing an order to get a mobile.Each time amazon cancel it or pospone it.One of the orders delivery guys refused saying he doesnt know exchange process.I have placed more then ** complaint through customer care but...

Oct 08, 2024 by Sree Raj Nair

Iphone 16 Pro Max Fraud stock availability (Maplestore) ^Open

Sep **th on Maple online application iphone ** pro max was available in stock and fortunately it was my colour choice white Titanium with *** GB specifications. With all due respect to stock availability did place the order with complete paymen...

Oct 08, 2024 by Vaishak Murthy

Order Missing Item and Unresponsive Customer Support (Kreeva.com) ^Open

I placed an order on September **, **** (Order #*****), and received my package on September **, ****, with one item missing. Upon contacting Kreeva, I received an email stating that the missing item was permanently out of stock and was offered...

Oct 07, 2024 by Namrata Naman Solanki

Package was not delivered to me (Tira Beauty) ^Open

So I ordered a trimmer and a deodorant, and by the help of coupon i was getting a perfume free with the products. I ordered this on **th September ****. But in the portal of tira beauty it shows that it has been delivered to me on **th Septembe...

Oct 06, 2024 by Satwik Sanskar

Received product of wrong size (Footballmonk in) ^Open

I purchased a product (Player Version Germany World Cup Away **-**) jersey from this website size -L and received-m . In this website clear mentioned is that easy return is available but I try to contact them through Gmail and Instagram they...

Oct 06, 2024 by Naman Parganiha

Withdrawal not processed (Teen patti King ) ^Open

I played this game investing a lot of money for withdrawal purpose they are asking money to recharge become highest VIP** level customer to unlimited withdrawal transaction.. I made transactions and I became higher VIP** customer... after this ...

Oct 06, 2024 by KARRI MALLIKARJUN

Damage Product Delivered (Wakefit Innovations Pvt Ltd) ^Open

I have ordered One sofa cumbed from wakefit furniture they delivered me the Damaged product I ask them to change the product they denied it and told me that they will repair the product and again delivered it to me so told them refund my money ...

Oct 05, 2024 by Ashish Sonawane

Product not shipped seller not responding (Kibi Sports ) ^Open

Bought a tennis racket, paid online, got order confirmed and a WhatsApp message as well. However no response since last two weeks. Mail to customer support is bouncing. Phone calls are unanswered. WhatsApp support is unresponsive. ...

Oct 05, 2024 by Tarun Pandey

Package not delivered (Alankrita by Reshma Deepak ) ^Open

I am filing a formal consumer complaint against Alankrita by Reshma Deepak for the non-delivery of two dresses I ordered from their online store. The details of my orders are as follows: Order ID ****: Placed on **/**/**** Order ID ****: Plac...

Oct 03, 2024 by Antony Don

Item ordered and paid got auto cancelled on flipkart (Flipkart) ^Open

on **th September, I had ordered brooks adrenaline GTS ** running shoes for men at price of ****. As price was less and deal discount was good, I think the seller auto cancelled it. This is cheating. The order got cancelled on *st Oct with reas...

Oct 03, 2024 by KAPIL KARKELE

Received wrong product (Amazon) ^Open

I am filing this complaint due to a serious issue with Amazon regarding an incorrect product delivery. I ordered a MacBook Air M*, but instead received a non-functional Acer Aspire laptop. Despite providing clear evidence, including images, vid...

Oct 02, 2024 by Palak Goel

Scammed from indiafilings com (indiafilings.com) ^Open

I have gone through the Google for filing GST & Trade license. For trade license they are charged -**** & for GST -****. They have applied for the GST. But Trade license was not completed. They are asking to bear the government charges for tra...

Oct 02, 2024 by Harikrishna

Intentionally wrong product sent and even after having full unboxing video refund not given (Freeup) ^Closed

I ordered a laptop from free for which I paid **** but I know that the app did fraud to customers so I made a video of product unboxing when I received it and I get a book instead of laptop which I got all recorded in video after sending them t...

Sep 30, 2024 by Abhishek agrawal

Fraud donewrong product delivered (Shoppers Stop) ^Closed

I returned Adidas shoes worth *k as I didn't like the quality, however, they didn't refund my money for almost a year. Now they have sent back some other pathetic shoes saying I returned these other shoes and it didn't qualify quality check. Wh...

Sep 15, 2024 by Chandan Narang

Instamart not accepting the return request (Swiggy instamart) ^Closed

I ordered a pressure cooker from instamart. Later it was identified that the product is no longer of use for me. There was no return request option present in the app. So I initiated a chat with the customer support. They declined my request. I...

Sep 14, 2024 by Roshiny George

6m0 8g b 2 m08 (6M0@ * ) ^Closed

*M*@ * &M*>*> *M**>& ,A ?/> %> K *.G *>*M** .?*> $K ** *M**>& ++B&@ *@ *M**>& *M*>*M$ *A $ *> *M& *G *M& *.>'>( *G ...

Sep 14, 2024 by Bhupesh jaiswal

6m0 c7m m b 8g mkm85 0 9g 6m0 m50 m08 a g 2g 59 m08 9g 0 0 b 2 m0m 9a (6M0@ * ) ^Closed

*M*@ C*M# (M.-B.? *G (M.K$M** ** *.(G *M*@ * &M*>*> *M**>& ,A ? %G *G?( ** *M**>& *.G *>, * ++B&@ *@ *M*>*M$ *A ...

Sep 14, 2024 by Bhupesh jaiswal

Package not delivered (Footballmonk) ^Closed

I ordered a customised jersey and the estimate delivery date was showing approx * Aug - * Aug but today is ** Aug but my order is not even dispatched yet by order I'd was ****** ...

Sep 11, 2024 by Advait Sharma

Unprofessional Ater Sales service (Flipkart India Private Limited) ^Closed

I decided to buy this product based on the high reviews and moderate pricing when compared to other established players in the market. My Proven water purifier arrived on time and I connected with the company provided call centre for installati...

Sep 02, 2024 by Jeethu John

Want my refund (Shadowfax technology pvt ltd ) ^Closed

Hello, Today one order got delivered, but I didn't order anything in that website. I think it was my Flipkart order which was ordered by me * days ago. But when I opened it. The order was wrong & came from another website. Amount of Rs.*** has ...

Aug 29, 2024 by Shaik Mohammed Basha

Fraud (Yum brands ) ^Closed

They contacted me on telegram and give me free trial afterward they ask *****k for start then I complete the task then again ask for ***** i started working in between they again asking for money sometimes **k sometimes around *.*l and last the...

Aug 25, 2024 by Mamta garg

I didn t get the exchange product but on app it s updated to delivered status (Meesho) ^Closed

I ordered a shorts set of * , then after delivery it didn't quite fit so I requested for exchange of bigger size. Then on the exchange delivery date I was out of town so when the delivery agent called me I told him to come another day due to s...

Aug 24, 2024 by Sudeepa

Received wrong product (Zouk bags) ^Closed

My order id is #******. I received the order on **th August **** with a wrong item. I have ordered Mughal Motif Statement Office Bag but received a bag with some other design. I have been trying to get in contact with Zouk through whatsapp the ...

Aug 21, 2024 by Aboli Deshmukh

Nykaa not refunding my money (Nykaa beauty ) ^Closed

Nykaa send me defective piece i complain mt return got approved by return never got pickup .. i complain several time regarding this bt they keep asking **hrs window timeframe ..after not getting pickup for **days I again talk to their senior a...

Aug 20, 2024 by Nikita kumari

Package not delivered (My bags closet lawrence road amritsar) ^Closed

I ordered a handbag from this shop Paid online on number ********** I recieved a defective product different fron the image that the owner sent me. On raising the issue he asked me to deliver it to an address which i did. Now its been two m...

Aug 15, 2024 by Manisha

Warrenty essue (Boat lifestyle com) ^Closed

बोट का ब्लूटूथ एयरफोन लिया था अमेजोन से * महिने के भीतर ही खराब हो गया मैं दावा किया वही उत्पाद ...

Aug 13, 2024 by Rajneesh

Package not delivered (Royaloak) ^Closed

Have booked bed with Royaloak online on ** july. Estimate delivery date was **th august and installation date was **th aug. But have not received any response or update on the product status. When called local coimbatore Royal Oak they mentione...

Aug 12, 2024 by Padma

Pepperfry has sent defective and damaged items and is refusing to pick up (Pepperfry) ^Closed

I purchased two single beds, one bedside table and one sleepycat mattress from Pepperfry via order ID - *********. Problems with the beds were as follows: The site shows the breadth of the bed as ** inches, it measures less than ** inches...

Aug 09, 2024 by Shilpa

No refund or replacement provided (Flipkart) ^Closed

I ordered Ant Esports KM**** LED keyboard and mouse, it was a combo product on **th of July and paid full amount of ₹***. It was delivered on **rd of July. Order id OD******************. I opened the box and found only the keyboard and not th...

Aug 08, 2024 by Shairy Chowdhury

Neither refund nor replacement was given (Flipkart) ^Closed

I ordered Ant Esports KM**** LED keyboard and mouse, it was a combo product on **th of July and paid full amount of ...

Aug 08, 2024 by Shairy Chowdhury

Damaged product (Vintage Closet Of Kamali) ^Closed

I have ordered a dress from this page called vintage closet of kamali.. from the beginning these guys were not friendly they were lazy in replying... I had a confusion in size, I ordered from their website and asked for tracking information... ...

Aug 07, 2024 by Jeevitha

Item not installed (Jio mart) ^Closed

We ordered LED on ** July **** which is not yet installed so I want to return it but company is not giving me return by saying that it was to be returned within ** hours of order. Almost *-* times I asked company to install it and they said it ...

Aug 01, 2024 by