ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Plot booking amount not refunding (Creastate Infrastructure Private Limited) ^Open

Promised plot was not giving so request him for refund they agreed and say with in ** days refund your full amount after the ** days he denied and telling part payment and paying only **% . Refund initiative mail i have done on * may **** alre...

Aug 11, 2022 by Jawala prasad singh

Refund against cancellation Byjus (Byjus) ^Open

Byjus is only supporting you till the time of payment. I paid the amount of Rs.***** to Byjus but when I want to cancel the Byjus course because of their bad services and the fake promises which they did at the time of taking the subscription, ...

Aug 11, 2022 by Sarfraj Shaikh

Capetown cost escalation delay in project (SUPERTEC CAPETOWN) ^Open

I had booked a flat in Supertech Capetown at NOIDA Sector ** in Nov ****. The possession of the dwelling Unit as per the allotment letter was Apr ****. I have so far made a payment of ** lakhs. However since the project was delayed & in view o...

Aug 11, 2022 by Pradeep Joshi

Refund (Flipkart) ^Open

...

Aug 11, 2022 by Sagar Sabale

Package was not delivered and the Delivery boy was arrogant (Amazon) ^Open

We've ordered * Step Ladder through Amazon, and I think that Amazon has routed the delivery service to Delihvery.com. As per the schedule, they should deliver the product to my home on **-AUG-****. But, they were telling that they could not rea...

Aug 11, 2022 by K Ashok Kumar

Refund not received (www travolook in) ^Open

I had made flight booking from www.travolook.in on **.**.** vide reference no: REF********* & REF********* for Rs.*,*** each but the booking was cancelled by website & i was told that refund would be processed within *-* working days. It has al...

Aug 11, 2022 by Pratik Sampat

IGP com Poor Service and Lack of Responsiveness (Igp.com) ^Open

I had ordered a surprise gift hamper for a business partner, on their Cafe Anniversary, to be delivered as a surprise the same day and it was confirmed by IGP.com website (Order #*******). I got a message at * PM saying it is out for delivery (...

Aug 11, 2022 by Rachna

Cheated in invest in trade (Invest with tirupati) ^Open

Good evening, My name is madhulatha, as i have some financial grudges thought to invest in trading and have seen page in instagram invest with tirupati, in thier bio they provided link to do conversation through watspp , i did the same, the tra...

Aug 10, 2022 by Madhulatha

Package not delivered (Flipkart) ^Open

We've ordered "UPSCALIO SURFACE package" through Flipkart, and I think that Flipkart has routed the delivery service to Delihvery.com. As per the schedule, they should deliver the product to my home yesterday, i.e. on **-AUG-****. But, they wer...

Aug 10, 2022 by K Ashok Kumar

Production of order has been stopped after paying amount (Wakefit Innovations Pvt Ltd) ^Open

Ordered on **th Jul, **** Wakefit Cliff Medium Back Office Chair (Black & Blue) x * MRP ₹*,*** Offer price : ₹*,*** **.**% OFF, Saved ₹*,*** Order status : Confirmed >>> On Hold After * weeks of ordering office chair from wakef...

Aug 09, 2022 by KANDALA SHASHIDHAR REDDY

Refund Request (Byju) ^Open

Rohan Shet (rohan.shet@byjus.com) visited my home at **:**PM on July **, **** and wasn't leaving till I make the payment. So I made initial payment at **:** then he left. He assured it will be refunded if I cancel at any time. Once he left I ch...

Aug 09, 2022 by Sathish

Namesake warranty of hitachi ac (Hitachi Ac) ^Open

I bought hitachi ac *.* ton window ac from amazon and after one month it was not woking properly...i complained many times but service provide by hitachi ac care center is just namesake... my product issue not resolved yet even thoug it is in ...

Aug 09, 2022 by Keshav aggarwal

Package not delivered (Flipkart) ^Open

I ordered BENQ **inch Monitor(EW****) on **st july from flipkart and it should be delivered by *th Aug but it is not delivered till and i dont see any hope they will delivered this package or not because whenever i call them they are saying t...

Aug 09, 2022 by Anurag Gautam

Scammer using false marketing and advertisement (Amazon .in) ^Open

Hi my order number is ***-*******-******* it's against Amazon website they are doing False Marketing of the product by giving wrong/incomplete information I ordered this product after seeing one day delivery option as per prime member but it's ...

Aug 09, 2022 by Roop Kumar Dehariya

Zomato Restaurant Promo code offer Cheating (Zomato) ^Open

My father is running a restaurant and it is partnered with Zomato. The person from Zomato came and approached my father for **% promo code offer for *-** days and he also misguided my father that in that **% discount zomato will bare **% of our...

Aug 08, 2022 by C.D.Gokulachselvan

LG 800 Litres GR Side By Side Refrigerator Defrost Issue (LG Electronics) ^Open

My parents bought LG *** Litres GR J***PGHV Side By Side Refrigerator on */*/**** from an authorized dealer (Ahuja world of electronics, Radha Krishna plaza, Gandhinagar Kolhapur ****** ) for ******/- rs. A few months back(now almost eight mont...

Aug 08, 2022 by Subhash Ramchandra Sawant

Fake job offer website Refund (globaltalentjobs com ) ^Open

Miss. Shilpa (Phone number: ***********) called me many times and gave me the guaranty to process for international placement and immigration. She Introduced me the www.globaltalaentjobs.com as consulting Company for the post of Professor Elect...

Aug 08, 2022 by Kantilal Pitambar Rane

58999 (Amazon India) ^Open

i am buy xiaomi ** pro mobile but my product is missing in package and *** calls and emails but amazon not helped please give my refund from amazon very poor service amazon order id-***-*******-*******...

Aug 08, 2022 by Ravi kumar

Package not delivered (Shadowfax) ^Open

Ordered a hoodie worth Rs.**** from Nobero.com on **-July-**** and it was supposed to be delivered on **-July-****. The seller is from Tiruppur district and place of delivery is in Namakkal district. But the shipping partner Shadowfax sent it t...

Aug 08, 2022 by Mohan Kumar

Order not placed but payment is deducted from my account (Meesho) ^Open

I have placed an order on meesho . They said waiting for payment confirmation. The next day it says payment not confirmed *** rupees is processed it will reflect in ur back account in *-* working days . Today is *th day and i have still not rec...

Aug 08, 2022 by Hemanth M

Refund not recvd order id (Geet creations ) ^Closed

I hv not received the refund of rs ***. I have attached the bank details and statement frm hdfc. Since ** April till date the refund is not received in my active account and meesho team says that they have processed the refund, now they can't d...

Aug 08, 2022 by Geeta Khanna

Cancellation of Order without Consent (Swiggy) ^Closed

Ordered food from swiggy on August *, ****, at *:** PM. The food was to be arrived by **:** PM but seeing that the item was not yet picked up from the hotel till **:** raised help option in swiggy, but the bot help promised the delivery by ...

Aug 05, 2022 by Vysakh V Menon

Extra amount of INRpaid for extra luggage not refunded (GOFIRST AIRLINES ) ^Closed

My husband recently travelled via your airline on July **th, **** via *:** AM flight G*- ***, with PNR number P*GRJB. At the time of check in, as he was carrying extra luggage, he had to pay an additional amount of INR *****/-. He made a cash p...

Aug 03, 2022 by Kimi Shrivastava

Money taken but no response Victim of fraud (Online legal India) ^Closed

Online legal India promised to take action against reseller on Olx. Made payment of *** on their website to avail service. Asked me to upload my Aadhar card and bill from reseller. Since then no response. I'm a victim of fraud while trying t...

Aug 02, 2022 by Avijeet Mohaptra

Beware of online course scammers (Jeetshahacademy) ^Closed

I was watching a YouTube video and a ad came as it usually does in that ad a young boy (Jeet shah)was selling a course for Instagram theme and I went ahead saw his video and enrolled for the course as soon as I paid the money via google pay Rs*...

Jul 30, 2022 by Rizwan Shaikh

I paid the amount but the track status not showing (Physics wallah module) ^Closed

I ordered physics wallah dropper JEE modules but I filled the wrong city in my address I send a mail to physics wallah but they replied after one day and said that address can only change on the same day as per their policies but I send a compl...

Jul 29, 2022 by Harsh Khaiwal

No Resolution for Broken Laptop (Flipkart) ^Closed

I Purchased a laptop from flipkart on **th June **** and it got delivered to me on **nd june ****, when I open the laptop and turn on, I see that the screen is broken and then I called customer care and said the same then they said that, It is ...

Jul 26, 2022 by Repala Nagaraju

Refund not received for cancellation of booking (Revolt motors) ^Closed

I've made Online booking of Revolt R*** bike on ** June **** and cancelled the next day (** June ****). On the time of cancellation they said amount will be refunded in a week. I contacted them after a week, and they said it would take **-** d...

Jul 25, 2022 by Imran Nazeer

Sir my order cancelled at 5 July we request complaint to flipkart customer care for our refund they (Flipkart) ^Closed

Sir my order cancelled at * July ..we request complaint to flipkart customer care for our refund ...they raise our complain and given a date after that when I call again ...they give me date and date only ...they don't gave any kind of solutio...

Jul 23, 2022 by Suneel bhardwaj

Order not received (Infinity Gadgetz) ^Closed

t's very unfortunate that I had trusted Infinitygadgetz.com and placed online order no ****. Dispite several followups by calls and emails, i do not get any response from the team even after promising they would revert in ** mins. Surprisingly ...

Jul 23, 2022 by Alluri Praneet Varma

MEDICAL NEGLIGENCE (Ampa Orthodontics Private Limited) ^Closed

I HAD BEEN APPROACHED BY TOOTHSIE FOR TREATMENT OF A PROBLEM OF MY JAW CALLED AS OVERBITE. THEY RECOMMENDED ALLIGNERS AND TOLD ME TO USE THAT FOR ** MONTHS OR SO. AFTER PAYING THEM ***** AS DOWNPAYMENT AND BALACE AMOUNT OF ***** HAS BEEN PAID B...

Jul 22, 2022 by Seema Jaiswal

Package not Delivered yet even though complete payment online (Mango People shop) ^Closed

I placed an order on **th July using online payment method but its not yet delivered also I am not able to track it as no calls and emails from the company. I have tried to connect through the given mail info@mangopeopleshop.com and contact nu...

Jul 22, 2022 by Aditya Bhadeshiya

Refund of rs501 not credited (Swiggy) ^Closed

Hi Team, Please be advised i have ordered food from Swiggy on *th July **** for...

Jul 21, 2022 by Akansha Srivastava

Refund not credits (Zomato food delivery) ^Closed

Name: kavan patel Complan again :zomato Order :two veg puff Payment using UPI Order number :********** Zomato registered email: kavanpatidar**@gmail.com Total pay money : **.** rupees Zomato app using order from kutchi king Gujarat patan ...

Jul 20, 2022 by kavan

Airtel Xstream Fiber connection neither installed nor refund processed (airtel xstream fiber) ^Closed

Hi, I had contacted Airtel for Airtel Xstream Fiber connection on **th Jun ****. After the call within few minutes I got a call from Jeevan(Airtel Representative) contact no +** **********....he came to my house in Kondapur, Hyderabad and said...

Jul 18, 2022 by Abhijit Das

Deficiency in services (Amazon) ^Closed

hello Order # ***-*******-******* i have ordered computer ram from AMAZON but seller intentionally printed his mobile number on the shipping label as buyer and seller that’s why it got rejected and now its returning to seller you can ch...

Jul 17, 2022 by Saikumar

Not solving issue (Reliance Jio Infocomm Limited) ^Closed

I am facing red light blinking issue in my Jio fiber router since ** th July and complaint to them many times but everytime they just give me an appointment and no one visited on that appointment time ....this has happened with me almost three ...

Jul 16, 2022 by Bhavya Samdani

Order not delivered but it is showing i received the order (Myntra) ^Closed

I have ordered a dress in Myntra and the day i was about to receive it the delivery told like my phone is not reachable so he told me i will get the order the next day. The next day when i called the myntra agent told like the person met with a...

Jul 15, 2022 by B.Vidyalatha

Package not delivered on time (Myflowerapp) ^Closed

I placed a order for birthday. I paid extra for on time delivery, it says order can't be delivered on time and will be delivered in *-* days. No use after the birthday ...

Jul 14, 2022 by Sujima

Wrong size delivered (Myntra) ^Closed

Within a month this is my *rd complain against Myntra . Recieved an order yesterday and it has a tag intact with it but the price tag was missing . As soon as i recieved the parcel i send the screenshot of the tag that wrong size delivered an...

Jul 14, 2022 by Reeti