E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.
Most Common Issue Reported for E Commerce Complaints
Complaints
Money not refunded (Shein) Open
I withdrew money from the shein wallet which was around INR ***. They say it'll be transferred between *- * days, its been ** days now, not even a penny is transferred. I did the withdrawal on ** may **** ....
Jun 01, 2020 by Arya singh
Executive said refund request has accepted but after it showed me they rejected return request (Flipkart) Open
I have requested twice about the return and I have continued in chat explaining my problem. One of flipkart executive told me to contact flipkart as soon as *nd visit of the technician. Just after *mins of technician visit I've requested a call...
Jun 01, 2020 by SHASHI VARDHAN
Fake Product (Scissors Clothing) Open
I saw a saree on the Instagram page of Scissors Clothing that had embellished detailing and zari work and placed an order for the same. The order was delivered on the time but when I opened it, I was extremely disappointed. The product sent to ...
Jun 01, 2020 by Sidra Adil
Wrong product delivered (Flipkart) Open
I Ordered Realme * Pro (Lightning Blue, ** GB) mobile on ** may **** product is deliverd on ** may ****. Realme * (Comet white, ** GB) is in the delivered box. MRP of Realme * Pro is *****/- & MRP of Realme * is *****/- I placed return request ...
Jun 01, 2020 by Rohit Chani
I had ordered an mobile motherboard which has not been delivered (Turantorder.com) Open
Geetanjali Sharma Marketing Head & Team Member ( Spare Parts Provider) & ( Mobile Spare Parts Gaffar Market Karol Bagh ) Address - SCO *** Street No.*A/*B Gaffar Market Karol Bagh New Delhi PIN ****** Email - OnlineSparePartsProvider@g...
Jun 01, 2020 by Nitish Kumar g
Cancellation and refund required from Pepperfry (Pepperfry.com) Open
Order number: *********. Order place for a dining set and tea table however due to panademic we all got stuck.In the first place if Pepper fry can deliver then they should not have taken the order.No post taking the order they are not respondin...
Jun 01, 2020 by Avantika Agarwal
MOBILE INSURANCE (Jeeves consumer services) Open
Hi, I bought a mobile Redmi Note* pro of *****INR from flipkart with complete mobile insurance of ***INR. In feb**** I had some issue in mobile so gave it to insurance company "Jeeves consumer services" for insurance claim in feb****. They a...
Jun 01, 2020 by Prashant
Product not Delivered (Jaldifatafat.com) Open
Hello I have placed my order ********* for Redmi Note * pro Blue with *GB Ram *** GB Internal specifications on Jaldifatafat.com on **rd April **** and make payment through CCAvenue and CC Avenue Merchant number is ************. I have sent ema...
Jun 01, 2020 by Hareesh kumar
Product Damaged and Serial no mismatch with invoice (Amazon) Open
I ordered Mac mini from Amazon India of INR ******/- on ** May,****. The product came with a scratch damage and box also pressed from many areas not in good shape. There was also serial no. Mismatch ie serial no. Is different in invoice compa...
May 31, 2020 by Vaibhav Malik
Sterilizer ordered but not delivered (Amazon .in) Open
I have ordered Sterilizer for baby feeding bottle to order subscribed prime option but still not delivered yet and claiming hold due to payment issue....
May 31, 2020 by Prashant singh
Online job fraud (Adsmacro.com) Open
*** rs from me Submitted online first week daily work limit ***rs. ***rs was given from this, after that the daily limit was **rs. done. It was said earlier that the limit to withdraw money is ****rs. Then increase the limit to ****rs. done....
May 31, 2020 by Deepu kanojoya
Order not delivered (Jiomart) Open
Not recieved order no *****************M.I did not received my order placed on date **-**-**** **:**:**. The order expected delivery date was **-**-****.showing status as in-transit and refund initiated....
May 31, 2020 by Suresh bakalkar
Justdial company cheating me (Justdial Pvt Ltd) Open
Am doing the business inthe name of cellphone doctor, mobile service center in egmore. I got a daily followup from justdial marketing executive to take up a advertising plan to do better business. So am also decided to take a plan for * month, ...
May 31, 2020 by Earshath
Wrong item and delivered and not taking my complaint (Myntra fashion) Open
I have ordered a jeans on myntra , brand :- Flying Machine , Color :-Black . but i have received a wrong jeans Brand :- Roadster , now the delivery agents are not taking back product and on myntra they are not resolving my complaint and they ar...
May 31, 2020 by Shashank Upadhyay
Adsmacro com (Adsmacro fraud) Open
Iam Anandhu I was looking for a online dating entry job and then I got know about adsmacro.I paid initial fee ***Rs to register in this and then I started work around ****Rs after they reduced daily task limit. So i want my register fee and my ...
May 31, 2020 by Anandhu.A
Package not delivered dur to false reporting by courier company (Nykaa Nobel Exim Private Limited) Open
I ordered some cosmetics from nykaa, on **th of mar ****. The order was near to my home on **-*-**and I got a SMS of out for delivery as well. But, by the end of day, I got SMS of delivery failed, reason quoted: customer not reachable. Althou...
May 31, 2020 by Renu Arora
PACKAGE NOT DELEVERED (MONSTER FASHIONS) Open
Sir/Madam, I ordered combo shirts in monster fashions and done payment through net banking . I received any confirmation regarding my product they given watsup no i contacted them they said amount was not received. i raised a complaint in bank...
May 31, 2020 by NARESH GOKE
I paid money but package not received (Shopclues ) Open
I ordered kojic acid soap in shopclues. They promised me to deliver it on **th may and It was postpond to today (**st May) I paid my money via paytm. I cancelled the order today (because I saw so many complaints about them in Instagram claimin...
May 31, 2020 by Kadeeja nizra
Wrong product received (Coolwinks Technologies Private Limited) Open
I ordered a half rimmed eyeglass from the coolwinks.com but when the order was delivered to me I found a completely different product of full rimmed eyeglass. When I contacted them about this they told me to ship the product to their address an...
May 31, 2020 by Shubham Bansal
Received o default product (Goslay.in) Open
I have ordered the denim jacket.. But i have recieved two torn jeans of small childrens... I have been writting on their email but they are not responding... Order id: ***** placed on ** rd may ****...
May 31, 2020 by Dinesh bakkawad
AMAZON Order never delivered Missing parts Zero customer service False promises of delivery (Amazon.in) Closed
Dear Consumerhelpline. We had purchased * products from Amazon.in ecommerce shopping portal. ORDER # ***-*******-*******, amount paid: Rs. **** and ORDER # ***-*******-*******, amount paid: Rs. ****. One product: ( ORDER # ***-*******-*******) ...
May 28, 2020 by Piyali Pal
Undelivered product unresponsive customer care and no option to cancel the order (Royaloak Furniture) Closed
Order ID : ROY******* I had ordered a chair online on May **th, the ** hours delivery is fake. After that I have been trying to reach the customer care for more than two weeks now. Still no response. I need to cancel my order right away and ne...
May 25, 2020 by Sudarshan B S
Money paid not delivering product (choicefullonlinestore com) Closed
I asked for mobile from the website he company owner Aditya told to pay **** I paid he is saying order will be dispatched in same day but upto now not attending call and not responding me blocking my mobile number and not responding me and I as...
May 20, 2020 by Mahesh kumar s
No response for my order despite payment Being deducted (Jg Hoisery Pvt Limited) Closed
I ordered two innerwears from Zoiro.com on *th May,****. I made payment using the payu online method and the payment was successful but I haven't heard anything back from Zoiro regarding the order. I tried to contact the number on their website...
May 11, 2020 by Tarun
Taking money and not refunding (Swiggy) Closed
Daily taking money twice, and saying they will refund within *-* days. But not even a one rupee is refund for past * montha...
May 11, 2020 by Kaviarasan
Product Name Model Price ex tax Total ex tax 1 x Flawless Derma Plane Facial Exfoliator and Hair (Insaasta Com) Closed
Insasta.com - Order id ****** placed on *rd may of total rs *** till then i m just trying to reach the company on phone email but no response even phone are switched off i need support in the getting refund ....
May 11, 2020 by Jyoti jaiswal
Money deducted but order not confirmed (Tata Cliq) Closed
I placed the order of a laptop on *th May ****. The amount got deducted from my account but the order was not placed and it is still saying payment processing. It is my hard earned money and not for giving to them for nothing. I just want th...
May 10, 2020 by Tirtha Paul Chowdhury
Did not get what I was promised A set of JBL portable bluetooth speaker and ear headphone Ins (shinesummer) Closed
I had ordered a set of JBL portable BT speaker and Ear Head phones for an amount of ***/-..where as it stated the original price to be ****/-. Instead I just received a non branded portable BT speaker. On the pack also it's mentioned of both it...
May 10, 2020 by Anju Sodhani
Online site StyleSumo delivered defective product (Stylesumo.co.in) Closed
I bought * Casual Checked Shirts from StyleSumo Online on **.**.**** amounting Rs-****.** (https://stylesumo.co.in/***********/orders/*dafd***d*af****efe**fe***f**aff) . They delivered me the product on **.**.****. ORDER ID- STSU*****. That * s...
May 07, 2020 by Arindam Ghosh
Did not get uc after successful payment on website pubgtencent com fraud site (pubgtencent com) Closed
Sir i pay *** for ****uc on website pubgtencent.com but did not get uc and i mailed so many times but my problem get not sloved and also my money is not refunded . this site is tottaly fake and its all contents is fake. i want my refund...
May 07, 2020 by Rajeshwar Nath Raj
Order not delivered or refunded (Sangeetha mobiles) Closed
I placed an order (order no.SAN*************) with SANGEETHA MOBILES online ecommerce portal on **th of april. Now they have informed me that the product i ordered is out of stock and so shipping is impossible. So i asked them to cancel the...
May 07, 2020 by Gopika Aravind
NextraOne is Fraud Don t purchase from NextraOne (Nextraone.com) Closed
never used this type of third class services. I have purchased Lin-Advanced plan on *th April ****. Since the starting, I have faced a lot of problems. Every time I raised tickets for the solutions. The screenshot if attached with this review...
May 03, 2020 by Mukesh Patel
Package not delivered (Eloda.biz) Closed
I had ordered a mobile redmi note * pro from my facebook login through ekoda.biz site.when I visited the site the brand which I had ordered is not available in the site. The stated ekoda.biz site is also not responding to the customer griev...
Apr 26, 2020 by Kiran Kumar Gangavarapu
Cheated Rs 3812 (www artradco in) Closed
Placed a order for dry fruits on **nd March ,**** online and paid the amount through my debit card on the same time and date but till today I have not get the any information from them. I came to know that it is a fraud company and cheated us. ...
Apr 25, 2020 by Mohammad Mumtaz Ahmed
Taken money in the form of registration (Gm Infoservice) Closed
They told me to pay registration fee as ***/-. They mentioned as it is refundable but they are not refunding. The work which they provided is not valid at all. They are making fools everyone. I was trying to contact them they blocked my numbers...
Apr 23, 2020 by Varudhini
Refund not received (Chitki Mangalore) Closed
I have ordered few items on **th with the order no-***** worth Rs.****. The order was not delivered but after few follow ups I got an information that my order has been cancelled. But till now I have not received the refund amount....
Apr 21, 2020 by Priyanka
Money debited not reflecting in Milk Basket (Milk basket gurgaon) Closed
Through my net banking, I paid INR **** to CC Avenue (Milk Basket’s portal for finance). My bank account got debited with the amount but Milk Basket’s account is not showing the credit. Nobody is responding on Milk Basket’s Chat id. ...
Apr 20, 2020 by Shashank Verma
Order not delivered (Keve shop) Closed
I have ordered * shirts from your website on Feb **, ****. The order was supposed to be delivered within * to ** days. However, almost * months have passed and I am still waiting for the order to be delivered. The order id is #*****....
Apr 20, 2020 by Mubashshir Rasheed
Sir just 1 hour before I just redeemed some uc for cash to my friends account but it s been a hour (Pubg mobile) Closed
********** in this I'd the Money should me redeemed My phone number -********** Email-kk******@gmail.com ...
Apr 19, 2020 by KARAN KUMAR
Package not delivered and cancell (Flipkart.com) Closed
I have order laptop bag and becoze od covid ** its cancell your side.and recieved mag that my refund credit on **april which is not recieved as i have to show you my bank statement....
Apr 12, 2020 by Meenakshi
Lawyers & Advocates :
Consumer Forum :
Online Complaints :
Create Account :
File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.
Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
Complaint filed against: Swiggy