ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Customer Care Number Keveshop not answering my call (Keveshop) ^Open

Keveshop is fraud. I ordered * shirts but it is not delivered to me. Further when I tried to contact their Customer Care NUmber, they are not answering my call and even not answering my emails. Please help me....

Feb 25, 2020 by Shubham polekar

Money deducted and order not deliverd (https keveshop com) ^Open

I ordered from "https://keveshop.com" this site of worth Rs.***. Money got deducted and I got a number for customer support i.e. *********** and he send me a encrypted message for UPI payment from this number "**********". He asking me details ...

Feb 25, 2020 by Binay Kumar Mishra

Wrong package delivered (Smart Watch Foldable And Flexible) ^Open

The Shiv trading / Today Cart has delivered me a wrong watch i.e., I have ordered Smart fold able and flexible watch through some advertisement of worth Rs **** but I have received the analog low class local watch worth Rs ***- ***. ...

Feb 25, 2020 by AMIT M M

They are not accepting the return (Myntra) ^Open

I ordered sweatshirt which came in small size. i paid online fr it. now when i placed return. Delivery Executive took the dress and return it back to me after an hour telling it doesnot have price tag. Although it had brand tag but they need pr...

Feb 24, 2020 by Anamika

Less amount refund (Meesho Company) ^Open

I have received * return parcel in which I did not get my Product so my Product is lost but meesho only setled half amount so I got loss of ***** . I already mailed them that there is serious fraud is going on in which everytime in return I did...

Feb 24, 2020 by Paras Duggal

Paid to VIP Bharat but not received the Fancy number (Vip Bharat) ^Open

I , Nischal R B , choose Vip Number and want to buy it form VIP Bharat, I Paid Rs. ****.** for ********** this number, but after paying i try to contact many time , i get no response form them, when i check my order status, i found that payment...

Feb 24, 2020 by Nischal R B

Order not delivered and they are not refunding (AliExpress) ^Open

I ordered two products from AliExpress on * October **** of order no. ************** And **************. But these didn’t reached me yet. When I asked them for refund on **th January they took about * month to reach at resolution. Even they r...

Feb 24, 2020 by Bhawarpreet Singh

Package is not delivered I have paid the money (Fashion Panda India) ^Open

I saw the add in instagram and I ordered a bluetooth airpods of Rs ***.** and the order no. #EN***** and also I ordered a smart watch of Rs ***.** and the order no. #EN*****. They asked me to do online payment and I have done it. They informed ...

Feb 24, 2020 by Thapan Gowda B K

Refund (Naaptol online shopping) ^Open

I bought Kitchen Queen ** pcs Coloured Stainless steel Storage set of cost ****/- on ** Feb, **** .i placed a return request and want refund(in bank account given to naaptol) as I didnt like the quantity. Order was picked on ** Feb, **** .they ...

Feb 24, 2020 by Kunal Gautam

Refund not issued (Ajio com Reliance Retail Ltd ) ^Open

I have returned the product shipped to me. Now Ajio is saying it's an non-ajio product. This has come after the pickup which took place after proper checking of orginal tags and bar code in place. They are trying to rip of the customer fo...

Feb 23, 2020 by Karan Seth

Wrong pack delivered color texture and design of the product is different from the order (Ourstylezone com) ^Open

Dress is different from what i ordered...the color, texture and product is completely differwnt...waste of money...fraud product and fraud company...

Feb 23, 2020 by Kalki

Mobile phone blasted (Xiaomi mi ) ^Open

On **/*/**** I plugged in charger to my mobile, after ** minutes suddenly mobile was blasted, fire came out from mobile with huge smoke and smell was purely chemical. Mobile was blasted and shaped out. After that I complaint through xiaomi (mi)...

Feb 23, 2020 by T Pramod kumar

2 package not delivered (Fashion panda india) ^Open

I ordered * products worth Rs *** on **-**-****. The products were supposed to reach me in * days but today is **-**-**** and I haven’t received the package. My order numbers are #EN***** and #EN***** ...

Feb 23, 2020 by GAURAV PRATAP SINGH

Received poor quality saree (Pihu Collection Woosale Surat) ^Open

Hi have ordered saree in the online website pihu collection order no #***** I have received through delivery courier tracking I'd ************* I have I have ordered saree in white and pink color which is good quality showing in the website but...

Feb 23, 2020 by Sumanth Nb

WDHS MART TELESHOPING (WDHS MART) ^Open

I am complaining about WDHS mart, Pu-*, plot no ***, scheme no **, A.B road., Indore, Madhya Pradesh, India Wdhs mart, indore based ayurvedic medicine selling is fraud company. Boss kundan malakar and his wife bhakti and his team including Jy...

Feb 23, 2020 by Anil kumar

Refund issue of my brown leather watch (Club Factory) ^Open

Club factory is denying my order return and they are saying they haven't received, I have talked with delhivery agents they said they have sent the return to club factory, I'm attaching the proof of waybill Club factory is providing the wors...

Feb 22, 2020 by Imran Khan

Job Consultancy Fraud (Cvcareers.in) ^Open

I had registered under this organisation in the month of May ****. They promised me to help me get a job in the shipping industry. In the process they extracted ₹ ***** from me and I am still calling them for the refund since I haven't got an...

Feb 22, 2020 by Zohan Bhattacharya

Wrong Product Delivered (Gen 5 Nova Ecommerce Co Ltd ) ^Open

I'd ordered a wireless Earbuds with watch from this company Ordered no.****.Whose website name is https://gen*watches.myshopify.com/. After the order I got a call from ****-***-*** to verify the details. But when I goods got delivered is wa...

Feb 21, 2020 by Shubham gupta

Amazon in mishandled my refund (Amazon.in) ^Open

On Sept **th ****, a fraudster got hold of my HDFC credit card details (ending ****) and made an online purchase of Rs. ***,*** for Amazon.in gift card and Rs. *,**,*** for Flipkart gift card. I immediately called Amazon.in and Flipkart and mad...

Feb 21, 2020 by Riya Sebastian

Product not matching with the description in website (Elxstores com Ground Floor z12 45 Raja Garden Delhi West Delhi Delhi ) ^Open

I ordered an android watch based on the websites advertisement... I received the product which is of cheap quality and doesnt even match with what was offered in the website.... Please help to get refund for thism...

Feb 21, 2020 by Manikandan M

Wrong Product Shipped (Myntra Design Pvt Ltd) ^Closed

I ordered for an H&M Men Black Wool Tuxedo Jacket Skinny Fit (https://www.myntra.com/********) on *th of February **** with order number *******-*******-******* then when the product got delivered by an associate with number **********. I recei...

Feb 18, 2020 by Suraj.S

Package not delivered nor refunding the amount paid (Winni In) ^Closed

My order is ***********. ****/- inclusive of ***/- delivery charges. Now when tried reaching them *. phone is not working. *. Through chat they said as my location is not serviceable, then I requested them cancel and refund the paid amount. Eit...

Feb 15, 2020 by Arunachalam

Twice payment for same order (Zomato food delivery) ^Closed

My wife ordered Id ********** half veg Manchurian and one single egg double chicken roll from junction through online sbi net banking payment option but i didn't know that she paid already and afterall the delivery boy ganesh sharma reached to...

Feb 12, 2020 by SUMIT KUMAR SHIT

Packet not delivered (Themegamart Co In) ^Closed

I purchased * shirts of combo pack from themegamart through online on **/**/****. They said the packet will be deliver with in * to * working days. Unfortunately i didn't get the product till the date **/**/****. I tried to contact the company...

Feb 09, 2020 by Janif P

Return not accepted (Myntra) ^Closed

Dear Myntra, I Ordered An 'HERE&NOW Men Blue Slim Fit Mid-Rise Clean Look Stretchable Jeans' On **th Jan **** And Received It On **th Jan ****. The Colour Of Product Was Different. So I Returned The Product On **th Jan **** (Return No: *******...

Feb 08, 2020 by Hemraj buldak

Zcoins disappeared (Zivame) ^Closed

I was assigned *** zcoins after my first purchase with Ziwame. Today I was looking to place another order. I appled my zcoins and went to the payment but for some reason the transaction failed and I was redirected to the order screen. I checked...

Feb 07, 2020 by Riya Patel

Not delivery of package and took payment twice (Flaberry.com) ^Closed

I odered online flowers worth rs **** from flaberry.com on * Feb **** and then i paid whole amount online by sbi banking.payment was completed.then i again got a message from flaberry that my payment is unsuccessful then again they send me link...

Feb 07, 2020 by Brahmdeep singh

Wrong Product Received (Amazon .in) ^Closed

I have ordered an Ryzen * ****G desktop processor from Amazon website by seller named Shailron Technologies for ₹ **** on ** January ****. But received a rubic cube instead of Processor. Made many calls to Customer service of amazon India and...

Feb 06, 2020 by Rakesh Bobbati

Wrong product delivered (Myntra) ^Closed

Wrong product delivered. I ordered a jeans and they sent me a woollen skirt. I raised a complaint the same day Jan **th by calling there customer care and they informed me of an email that will be sent to me to attach the pictures. I waited for...

Feb 05, 2020 by Deepmala Manna

Substandard Product (Paytm mall shopping) ^Closed

We ordered * kg. Walnut giri from PayTM Mall. After it was delivered we found that it is blackish in color and tasted bitter. So we approached PayTM Mall customer care and they said please attach photos of the product and packaging etc. After a...

Feb 04, 2020 by Sandip Grover

Paid for the order but yet to recieve order confirmation (Elxstores com Ground Floor z12 45 Raja Garden Delhi West Delhi Delhi ) ^Closed

I have order an Hope android watch at ****rs... After the payment i have not received the order confirmation message.. Can you please help on this...

Feb 01, 2020 by Manikandan M

Fake product delivered (M4) ^Closed

I ordered a mi band * by seeing a add saying buy one and get one free for ₹****. The product was delivered within * days. Instead of mi band * i got some other cheap bands that isn't even working. The delivery was cash on delivery process. Pl...

Jan 31, 2020 by Shiva karthik

Issue not Resolved (Marq By Flipkart) ^Closed

I bought Marq washing machine just * months before. ** days before its stopped working so I raised complaint on **-Jan-****. But still the issue is not fixed even though doing regular follow up.Please do the needful....

Jan 31, 2020 by Padmanabhan

Smart watch not delivered (Digital shop 18) ^Closed

Dear I have ordered one wrist watch flexible gold u guys given me some other watch Nd no charger with watch how should I charge the watch Nd it is in switch off waste of time ordering in your company when u guys can't deliver the product why t...

Jan 31, 2020 by Mohammad ali

Unbranded speaker received (Ezeekart) ^Closed

I have ordered a product based on advertisement shon on the ezeekart website with sony Bluetooth speaker and ear buds combo was based on Rs 1439 Based on the above order i have placed the order nad recieved it to but i received some Dublicate ...

Jan 31, 2020 by Praveen

Wrong jacket delivered (Myntra) ^Closed

I ordered a Puma women jacket on **th of Jan **** worth INR **** , and i received Myntra package on **th Jan ****. However After opening the packet i found a used fake bad quality Armani jacket that was enclosed in a transparent puma packet wi...

Jan 31, 2020 by Pooja Tripathi

Amount paid online but no confirmation (Sugdeal.com) ^Closed

I ordered vivo v** mobile today and paid money online but there is no confirmation message is received although **** of amontillado is already transferred online via google pay...

Jan 31, 2020 by Nagarathna Shivakumar

Blazer not delivered (Amazon.in) ^Closed

I have order a Van Heusen Men's Notch Lapel Slim fit Blazer from Amzon.in, it i showing delivered but i have not recieved the product. i have complaint regarding this at the same time but their team is saying that at our end package has been de...

Jan 30, 2020 by Deepinder

Wrong shirt received (Shirtscombo.com) ^Closed

Got poor quality and wrong size of shirts of different designs as ordered. No means of contact except Gmail id and I got cheap quality shirts with different colours. this is big fraud to customer.. pkrc ********** Order id ******* Referenc...

Jan 30, 2020 by Sachin vetkar

Cashback not received (Freekaamaal.com) ^Closed

They get commission for customers purchase and further give cashback to customers. I had made some purchase through freekaamaaland get cashback of ****. But now they are not replying to mail. They have negative feedback on social media. There a...

Jan 30, 2020 by Chetan papneja