E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
I didn t receive the deposit (Parimatch Batting app) Open
I did deposit ...
Apr 25, 2024 by Raghava Yv
Haven t received Product Paid Online for a website (paylessprice in) Open
Good Morning Sir/Madam I purchased a watch in paylessprice.in website and i have paid **** INR for it after placing a order i just got mail that order is placed it says Ordered from shopifyemail.com but no response about my order yet i have...
Apr 24, 2024 by R Samuel Prasad
Received an empty box (Fitbit) Open
I ordered fitbit luxe which is cost *****/- But received an empty box ...
Apr 24, 2024 by Sravya Palavalasa
Missing item in package (Myntra) Open
I paid Rs **** for a package which consisted of * bed sheets and * pillow covers. I only got one set instead of two. After raising this complaint with the consumer helpline, they told me that they investigated the matter and according to them "...
Apr 23, 2024 by Rakesh Dubey
TV Installation not done and no customer support (Amazon) Open
This is with reference to a TV purchased from Amazon on **th April ****. I was promised a call back for TV installation within ** hours and install in ** hours. Its already more than * days still no one contacted to install TV. amazon custom...
Apr 22, 2024 by Rishabh Mittal
Cheap Chinese product at high cost (https www kaamastra com ) Open
I was suspicious about the website and wanted to see how this company operates and handles customer privacy. I ordered some products only to find that they are made of cheap plastic with no manufacturing details on the packages. Some of the pro...
Apr 22, 2024 by Hrishikesh Mishra
Refund not received (Reliance Smart Bazaar) Open
On March **th, ****, I did a shopping of INR **** in Reliance Smart Bazaar of Vaishali's Mahagun Metro Mall. During payment process, a server issue happened at Reliance Smart Bazaar. I had made a payment of INR **** through UPI but due to this ...
Apr 21, 2024 by Prabhat Singh
Money not Refunded (Flipkart) Open
I had purchased an AC from flipkart and due to some reasons had to cancel but flipkart has still not refunded the money. Summary Below- April **-Order Placed April-**-Tried to cancel the order but wasn't able to to cancel .Called custome...
Apr 21, 2024 by Siddharth koli
Smart coins not credited (Meesho) Open
I have ordered a product on meesho and it was delivered on *th April. According to the meesho policy, customer will revieve smart coins after * days of delivery but i don't received them yet. Order costs me double the actual cost as smartcoin...
Apr 20, 2024 by Kajal Gupta
Flipkart Customer Service No Refund No Action (Flipkart) Open
Bought AC from Flipkart, installed by Flipkart personnel, not cooling from the day *. Submitted complaint to Flipkart, they mentioned it is escalated. But it has been ** days and no action plan to fix the issue. Please help....
Apr 19, 2024 by Ambika Prasad Ray
My myntra account is deactivated with pending orders ans returns (Myntra) Open
Today when I tries to login my myntra account , I couldnt log in as it mentioned that my account is deactivated for security reasons while Many of the orders are still in shipment. Also, I have a return created wlrth Rs. ****. Upon contacting ...
Apr 19, 2024 by Megha gurung
Amazon worst delivery (Amazon Delivery) Open
Amazon india is taking amount from customer for prime .Amazon prime is a feature where the customer gets a delivery in *-* days for which he needs to pay *** per month.We have paid same amount every month but we are struggling to get the produc...
Apr 18, 2024 by Sree Raj Nair
Withdrawal issue (Dafabet ) Open
My username is Ankit*** in dafabet. I provide all documents but they can't give my withdrawal before * months ...
Apr 17, 2024 by Ankit
Diposit issue (Dafabet ) Open
My username is lala****. I open a account dafabet and I diposit ***** but fund is not credited in my dafabet account. I provide all proofs also ...
Apr 17, 2024 by Himanshu
Poor services from myntra team (Myntra) Open
Hi Team, I have ordered the product of Nike Quest * textured running shoes. It delivered on *th April however it is updated as delivery failed. I raised complaint on **th April however since then it is still pending from customer service & e...
Apr 17, 2024 by Shivam Sharma
Deposit and Withdrawal amount is not processed (Parimatch app) Open
*. I made a withdrawal of ***** on **/**/**** which is not received in Parimatch acc or my bank. *. On **/**/**** I made a deposit of ***** which not received in Parimatch acc or my bank. *.On **/**/**** There was another deposit of ***** not...
Apr 16, 2024 by Chethan L S
Withdrawal issue (Dafabet ) Open
My username is kapil****. I provide my all documents but they can't give my just only *** tus withdrawal. Pls help ...
Apr 16, 2024 by Kapil Sethi
Money scam (Eqwires Research Analyst) Open
A telegram channel name Eqwires Research analyst is a fraud totally scam . I came to know this after i lost **k first they tell me to join their watsapp and pay *k there the amount i want to invest and promise me to return profit of ** k after...
Apr 16, 2024 by Neha Bhattacharjee
Amazon Delivered Selling a Used Apple Imac (Amazon india pvt ltd) Open
On March **, ****, we placed an order for an Apple iMac (**.*-inch, *GB RAM, *.*GHz dual-core *th-generation Intel Core i* processor, ***GB SSD storage - Silver) from Amazon, with an order value of INR **,***. The product listing did not indi...
Apr 16, 2024 by Vinay Krishnan
Mental Financial Harassment (SOBI FURNITURE INTERIORS) Open
I hired these guys to do my Interior. The Original time was ** days, but got completed within ** - ** days. The date of handover was decided as **th January, after so much of request. I use to stay ** kms away from the new flat. On the day of t...
Apr 15, 2024 by Soumya Mishra
Payment diposit confirmation not receive (Dafabet ) Closed
I diposit ***** this amount to dafabet transfer is successful but dafabet not credited in my dafabet account ...
Apr 10, 2024 by Kapil sethi
Package not delivered no reply from seller nor courier (Football monk ) Closed
Made and order for * jerseys totaling to Rs **** on **th March ****, It is currently the *th of April and I have recieved * update regarding delivery or tracking. Shiprocket did send me and email saying the product is packed but the tracking in...
Apr 04, 2024 by Jayden Monserrate
Payment Issue (Dafabet ) Closed
Payment transfered not conirmed buy dafabet...
Apr 02, 2024 by Banty
Problem in withdrawal (Parimatch) Closed
Hello I downloaded parimatch app, then paid ***rs and deposited ***rs, no one paid any attention to us. But at the time of withdrawal, I won ****rs due to errors in the account, I am a student. please help me ...
Mar 30, 2024 by Abhishek Singh bhadoriya
One item received short i e GAS saver burner stans one for Rs 340 only (HVG TRADERS) Closed
I received the box/ carton containing only two gas saver burners stand instead of three as I had ordered vide date **.**.**** and order no ***-*******-******* .l received the carton in damaged condition....
Mar 27, 2024 by Binesh kumar Chauhan
Amazon cheats members stating genuine reason to return a non returnable item (Amazon) Closed
Hi, my call was transferred to * different people regarding returning an item that is a door hanger with hanging hooks. The top part of the hook is made for hanging on the door and it doesn't allow to close the door at all. Amazon told me to se...
Mar 23, 2024 by Alan Abraham
The quality of the product is very bad and refund option is not available (Flipkar) Closed
I am writing to express my disappointment regarding a recent purchase I made from your platform. On [Date of Purchase], I ordered a portable fan (Order No. [Your Order Number]) expecting it to meet the specifications and quality as advertised o...
Mar 19, 2024 by Bharath A S
Mera oder return nhi ho raha hai aap issue aaraha hai verification failed bata raha hai please mera (Messho Aap) Closed
mere pass * oder aaya hai or mujhe wo nhi chahiye or wo return bhi nhi ho raha hai aap issue bata raha ahi please mera oder return karwa do please =O...
Mar 18, 2024 by Farhan
SBI MOPS UPI PAYMENT (SBI MOPS) Closed
I had payment of PTRC of Rs. *** on **/**/**** with UPI REF. No. ************. However, I am unable to generate challan receipt. The money was debited from my account but the site said it was no success. Please help me with the CIN of the trans...
Mar 13, 2024 by PRANALI WAGHMARE
Deposit declined and not refunded yet (Parimatch) Closed
Declined deposit of ***** Rs on **.**.**** with UTR no. ************ at **:** hrs on the name of SR Enterprise the same amount debited from my account but not credited to casino account. given all supporting documents but not received the money...
Mar 12, 2024 by Prashant Mehta
Urgent Complaint Flipkart s Negligence and False Claims Regarding Expired Medicine (Flipkart) Closed
Hi, I am writing to bring to your attention a grave issue I’ve encountered with Flipkart, concerning a recent purchase of mine. On March *th, ****, I placed an order (Order ID: OD******************) for Nature Made Postnatal medicine throu...
Mar 06, 2024 by Charu Saxena
Faulty TV (Thomson TV from Flipkart) Closed
I have purchased Thomson TV on April -**** which is still under warranty.. TV stopped working in October-****. I raised a compliant for TV repair, there was no proper response they could not resolve the issue but last month they agreed to repla...
Mar 05, 2024 by Pradeepkumar
Employee take an item from my purchase (Zudio Ambattur) Closed
I purchase things for about *,*** And one of my t shirt isnt there When i get back home And this is not my first time At first they take my slipper which I purchased two...
Mar 04, 2024 by Sweety elangbam
Refund not credited (QNET World & QNet India (Vihaan Direct Selling India Pvt Ltd) Closed
This is to bring to your kind attention that I was misguided by QNET World & India (Vihaan Direct Selling India Pvt Ltd) IRs (Ritwika Patra in name of TAPATI PATRA (Qnet IR IM******), and her QNET SCAM GROUP Niloy Roy, Somnath Dey, Sutanu] In ...
Feb 22, 2024 by Supriya Pal
WRONG PRODUCT DELIVERED AND IS NOT BEING RETURNED (Nykaa Fashion) Closed
I had ordered a scarlet red Kurti from Nykaa Fashion based on the product description. The actual product received is completely different than what is shown on the app and is of maroon colour. Moreover, there are no label/tags attached to it ...
Feb 15, 2024 by Prasanna Gorai
Lenskart deducted money from my Credit card and wallet but order is not placed and money is not refu (Lenskart) Closed
I visited lenskart store at Mini Square mall Kolkata on **th Feb **** at **:**PM. I selected few frames and then made the payment. My Lenskart wallet had *** and From my Axis Bank credit card I paid ****/- in total **** for my order. Afte...
Feb 15, 2024 by Gantantra kumar
Received a Power Bank instead of a Samsung FE (Amazon India) Closed
Amazon India - Fraud Alert! I ordered a Samsung S** FE for my mother’s birthday and received a broken power bank inside the box. Until this time I had only heard about such frauds. This needs to be escalated at another level. Who on ear...
Feb 02, 2024 by Aritra Kabiraj
Got scammed (Snugclothing com) Closed
On January ** **** I ordered * jumpers from snugclothing worth **** on ** of January **** I received a cheap blanket instead .I have tried to reach out them several times through email but got no response.i need them to get their product back ...
Jan 22, 2024 by Fathima fidha
Received totally wrong and used product (Meesho) Closed
.H(G .@*K * *G *H!* *M!* ?/> %> ?*@ @.$ *** %@, .AG *M> *>*M** ** (**@ K .?*>, , .H(G *G K*> $K .H(G &G> ? K $M*>& .AG &?/> /> ** *B*@ $** *G *$ %> * *M$G.>* ?/> /> $M*>& %>, ( ? ** K .H(G *M!* ?/> %>, **?...
Jan 21, 2024 by Bhumika Shivhare
DRY CLEANING DAMAGE OF ARTICLE (Tumbledry Solutions Pvt Ltd) Closed
Recently i visited first time tumble dry in udaipur rajasthan on trust basis as the company is renowned and i would like to say that they did FRAUD with me a big fraud loss of ***** During a routine dry cleaning of my *-piece suit, my shirt was...
Jan 18, 2024 by Samarth Goyal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's