ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

My Tademark Issue just because they are relectant (IndiaFilings ) ^Open

Hello, I Registered a trademark on December mid-week with IndiaFilings. The trademark was objected in the month of January but they did not get back about it or inform me anything about it and I found about it in the month of August. They are ...

Sep 17, 2020 by Sai Krishna

Fraud advertisment and No Refund and poor customer support (Codequest In) ^Open

I took an Machine learning and Artifical intelligence course in codequest.in . When I started my course , I didn't like the teacher way of teaching and asked for a refund and they said that they will change my group with a new instructor and th...

Sep 17, 2020 by Sri harsh munipally

Against Dell Laptop (Dell) ^Open

I have purchased Dell laptop on ** Feb **** from Paytm Mall Because i have heard the Positive reviews about Dell Product. So this laptop Delievered to me and i had Started it so i Got very disappointed by Dell Services Because the System was r...

Sep 17, 2020 by Ahbab Zameer

No action on Return request (Tata Cliq) ^Open

I have following up on my return request for the product since last couple of days. Order ID: ********* We faced a lot of issues starting from the delivery till the installation ( which is not done yet). *. We asked the delivery boy to ...

Sep 17, 2020 by Mohit Relwani

Lcd display issue after service done through phixman (Phixmam) ^Open

I have given a mobile device for service due to lcd issues to phixman showroom, they said we will do service and warranty of three months will also be given as additional insured terms per phixman policy and they had taken long duration to serv...

Sep 17, 2020 by Sivasubramanian

Advance given but not delivering material and not returning advance also (Indo German Wire Screen Co) ^Open

We have paid advance payment for the supply material, in spite of continuous followup suppler is not taking phone and not giving material and not returning advance also....

Sep 17, 2020 by R B SHIRSAT

Missing items from one order and another not delivered (Jiomart) ^Open

*. I and my friend Loveeza khan ordered from Jiomart (My order ID: *****************M), (Loveeza's order ID: *****************A). *. When I received my package I saw that many items are missing from it. I immediately called customer care but...

Sep 17, 2020 by Vidit goyal

Wrong Sized Product Received (Flipkart) ^Open

Sold By: Tech-Connect Retail Private Limited Order ID: OD****************** Order Date: **-**-**** Invoice Date: **-**-**** Invoice Number # FAC*TA********** Puma PUMA Flex Essential Running Shoes For Men Bill To - Swapnananda Jena ...

Sep 17, 2020 by Swapnananda Jena

Refund delay too long (IndustryBuying) ^Open

I purchased two item on june **, **** which was *) Powerhouse *hp air compressor **litre PH**** which cost ₹**** in total, and *) Amy H-***-**k ***ml spraygun kit which cost ₹**** in total , which was not delivered in time. I have not recei...

Sep 17, 2020 by Rodinsanga

Original Product not delivered (Broadmall) ^Open

I Ordered veet sensitive trimmer price of *** + *** rupees delivery charges total *** rupees,but I got duplicate damaged sweet trimmer (duplicate), So i tried to return so there is no returning option purposely invalid, no any customer care no....

Sep 17, 2020 by Nagappa Talawar

Missing item in order (Myntra) ^Open

I have ordered * products in Myntra and it was my first order in Myntra. One product was delivered on *nd September and the remaining three of them were supposed to be delivered in a single package. The package got delivered on *th September...

Sep 16, 2020 by Nagarjuna Nampalli

Advance amount not refunded after Vacating Rental House (Nestaway Technologies Private Limited) ^Open

I left my rental house on **th May'****. I have still not received my Advance amount paid to Nestaway. When I left the house, Area manager confirmed complete refund as no damage done and also confirmed same by Nestaway representative too. But N...

Sep 16, 2020 by Nikhil Sinha

Material not sending (N S Coating Mumbai) ^Open

My name is Tanmay Agrawal. i am working as a Manager in TK Printing Material Supplier in Aurangabad Dt. PIN : XXXXXX. i ordered to digital wallpaper media *ft roll - * Rolls from N S Coating, Mumbai, through whatsapp. He give his account detail...

Sep 16, 2020 by Tanmay Agrawal

Wrong product delivered yet return request declined (Myntra) ^Open

I had ordered a Tommy hilfiger shirt from Myntra worth Inr **** on **th Aug'****. Upon receiving and opening the package a few days later I found that the product received was a wrong product of some other brand. The tags and barcodes were also...

Sep 16, 2020 by Vivek Parikh

Fraudulent (Samsung) ^Open

Dear sir, I had purchased a samsung fridge in **** from khosla electronics kolkata priced at Rs.*****/-. That fridge was faulty and after filing a case the company didnt refund me my moneh rather issued me a coupon forcing me to buy another s...

Sep 16, 2020 by Ruma Chaudhury

Cash paid product not received (Mm Bulk) ^Open

Hi Am aysha, On **/**/****, I ordered a hoodie.The hoodie has still not been delivered. Under the Consumer Rights Act you they are required to deliver the hoodie to me at the agreed time. As I have still not received hoodie and it is past th...

Sep 16, 2020 by Aysha

Return on hold (Myntra) ^Open

Return id:- ********** On **th of sept, i receive my myntra package. When i open the box i see the product is fresh/ Unused/ All tags along, But a bit dirty from innerside.. ** times a place a call request but i didn't get call from myntra. An...

Sep 16, 2020 by Tahir Ahmad Bhat

Order discrepancy and refund issues (Peltasis ) ^Open

I ordered the first time and after making the payment the page showed an error without confirming the order. I refreshed the page and it again asked me if to pay. I assumed that the payment did not go through hence I paid again for the same ord...

Sep 16, 2020 by BUSHRA JAWADWALLA

Problem with Whirlpool washing machine (Whirlpool) ^Open

We bought a Whirlpool top load washing machine in December, ****. On first week of February, ****, we lodged a complaint to the company that spin function of our machine is not working. They sent some mechanics who after *-* trials failed to re...

Sep 16, 2020 by Anindita Maity

No responsibility of the seller for delivering wrong product (Amazon .in) ^Open

I bought a printer from amazon hp *** all in one printer. i got it delivered on *rd of september. It was received by my father as i was out of station. I returned back on *th & as i unboxed the box i saw it wasn't the printer i ordered & unfort...

Sep 16, 2020 by Hassan Farhaz

REFUND NOT INITIATED (Tata Cliq) ^Closed

Respected Sir/madam, On **/**/****, I have booked a voltas split ac for Rs.**,*** through Tata cliq vide order no.********* and made payment online. when I have gone through reviews in Tata cliq, I found that though it is a premium model ac, it...

Sep 16, 2020 by CH VENKATA RAMANA

PAN Card not delivered (Velex logistics pvt ltd) ^Closed

I had requested for a reprint of PAN Card through NSDL and the new PAN Card was shipped on **th August **** and the same has reached the destination city i.e. Lucknow on **st August **** but till now they have not delivered my important documen...

Sep 16, 2020 by Lakshya Dembla

Package not delivered (undefined) ^Closed

I ordered a jersey of FC Barcelona last month but till date I did not receive it. There is no response from their side. They are not even replying to my mails and whatsapp messages. Kindly do something regarding this as I'm seeking a complete r...

Sep 14, 2020 by Shwetansh Suman

Refund Not Done (Hp india HewlettPackard Software company Laptop) ^Closed

I ordered a Hp laptop model no. **s du****tu from HP official store site on **/*/**. [ order number *************** ]. I paid an amount of Rs **,***/- through debit card payment after checking & confirming my location delivery using pincode ...

Sep 12, 2020 by Gisha S Das

Item not shipped ( com) ^Closed

Seller: Bazar** Place : Kolkata I paid him Rs. *** via BHIM QR on **.**.**** to supply ** pcs Schmetz Sewing Needles Size **. He confirmed receipt of amount as well and said item will be shipped. But he is no longer responding over phone or ...

Sep 12, 2020 by Manzil Ardeshna

Refused Replacement and refund for my phone in flipkart in return period itself (Flipkart) ^Closed

Order ID - OD****************** My Phone Mi a* is getting turn off frequently. (Doesn't turn on itself).That too while using. Even if I turns on, after few minutes it goes, the process repeats so. If I connect charger and turns on, eventual...

Sep 08, 2020 by SAHID P

Refund not initiated (One assist ) ^Closed

I opted for One Assist Membership last year(****-July) for an year. The plan got auto-renewed this year on **th July,**** without any prior intimation. I contacted their customer support regarding cancelling my membership and for refund. I got ...

Sep 08, 2020 by Manoj Preveen V

Picked wrong item in return (Amazon India Pvt Ltd) ^Closed

From AMAZON, I bought Oneplus Nord *g phone(ordered on **/**/****, delivered on **/**/****) and also screen protection virtual plan(ordered on **/**/****) for the phone. The phone had physical damage when delivered(they provided a troubleshooti...

Sep 08, 2020 by Sebin Thomas

Defective product delivered (Tata Cliq) ^Closed

Received the product on **th Night,and accordingly kept on charge as mentioned in guidelines and later on tried pairing through my mobile which was not pairing and neither the blue or red light was blinking,tried multiple times,but when i'm try...

Sep 07, 2020 by SHAHNAWAZ ALAM

Wrong Product delivered (Myntra) ^Closed

I had ordered * tshirts order number *******-*******-*******. this order got delivered on **/**/**** and i had paid Rs **** for it online. however when i opened the parcel i received * shirts of small kids sealed in a transparent packet. that m...

Sep 06, 2020 by Charandeep Singh Dhingra

Product not delivered (DEV Hand Printers Avani Handloom ) ^Closed

Hi, The seller DEV hand printers (sub-business name Avani Handloom), is based bagru, jaipir. The seller named santosh chippa, DM in Instagram and said he does both retail and wholesale business and said will send the latest collections every d...

Sep 06, 2020 by Sowmya.P

Chilis has billed me twice (Texmex Cuisine India Private Limited) ^Closed

Visited Chilis on **.**.****. Paid through Eazy Diner. The server at Chilis said that they have not received the fund, and asked me to pay up. I had tried explaining to the server that I have paid via Eazy Diner, but he was adamant...

Sep 05, 2020 by Amitava Mallick

Package not delivered since 2 months (styleuptogether ) ^Closed

I placed my original order on ** July with Harshna Suri from styleuptogether_ this is her Instagram page and she said the first order is with courier and got delayed which I understand. I spoke to her and she placed another order on **th Augus...

Sep 03, 2020 by Divya Kothari

Samsung estore (Ssmsung estore) ^Closed

I ordered a phone from Samsung eStore on *th August for *****/- and delivery was suppose to happen on **th August, when not received till **th I raised a request to cancel the order and refund the amount. Called customer care more than ** tim...

Sep 03, 2020 by Shanoob Nassar

Refund not received (Jeeves Consumer Services Private Limited) ^Closed

I have opted for refund from Jeeves. I have given all required information immediately. However I am still awaiting for my refund. Doing follow up on call and email continuously since ** Jun ****. I informed flipkart too however from every wher...

Sep 02, 2020 by Pankaj Suresh Joshi

Order not delivered (Tata Cliq) ^Closed

I placed the order on **th August and m still to receive my oder, the shipment is in Bangalore and not reaching me...

Sep 01, 2020 by Manjula C

Amount is deducted from my account but the order wasn t confirmed (Ajio) ^Closed

Today ie **st August **** i placed an order on ajio and made the payment through google pay but i did not get any order ID but the amount of ****.** is deducted from my account. The customer care is also not replying to my query....

Aug 31, 2020 by Sonal sharma

Samsung Galaxy not delivered but showing Delivered (Amazon India) ^Closed

I have ordered Galaxy M**s during amazon prime days on *th Sep **** and lenovo Legion Y*** on *th Sep ****, they send me the * products with single tracking id on **th I got the notification that my products will get delivered today but provide...

Aug 31, 2020 by Kumar Pratikchit

Item not delivered (Sareeclubs) ^Closed

Sir **** aug ** I have ordered and paid ₹*** for my online purchase on sareeclubs.com Till now i didn’t get any update for my order.. I doubted about that site they are trying to cheat me.. pls help sir...

Aug 30, 2020 by Lakshmanan

My order not delivered (399 Shopie) ^Closed

my order no **** ** shirts are not delivered today **th day when my given to *** shopie...

Aug 29, 2020 by hardik kundar