ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package delivered with a fake copy of product on website (Dress Seller Instagram ) ^Open

I ordered this dress on Instagram after looking at the wonderful picture they posted. The package I received has the same colour copy of the dress but nothing in design or fabric matches. I ordered a small size and received an XL size with stit...

Apr 18, 2021 by Sufia Javed

Ajio Amount got deducted but order did not get placed (Ajio) ^Open

it is very sorry to say that AJIO deducted my money of Rs *****/-for my orders but no orders placed for the same ,upon reaching to their customer call service no service is being received. Kindly update me wether i m going to receive my produc...

Apr 18, 2021 by sourav jain

Misleading Advertisement Defective Product (Agasvi Designs Pvt Ltd) ^Open

The table they delivered is built differently from the image advertised. It's wobbly/shaky. Once I complained they tried to fix it, but could not as it is an inherent design defect. When I asked for refund they started acting arrogant and aggre...

Apr 18, 2021 by Anand

Delievered Fault Product (Tata Cliq luxury) ^Open

Hi team, I purchased canon sx***hs from tata cliq app. When I opened the box and did a initial test and checks, I found that camera's lcd is not good so I registered a return request on the same day. Now they are asking me to go to canon servi...

Apr 17, 2021 by Gautam Johar

Fraud meesho (Meesho) ^Open

Fed up ..earlier loss my **** this time my margin of rs ***.delivery boy marked cancelled and then delivered to me.it is their fault.ehy I am suffering.i gave share all the details.his number also. Everytime I face the same inconvenience.no re...

Apr 17, 2021 by Aradhana Saluja

Service not provided and now not refunding money (Cleansify) ^Open

I have taken package of Rs,.*** to clean my car every day but they did not provide service, They are saying the closed service in Hinjewadi, So I ask him to refund and they denied. cleansify.in ...

Apr 17, 2021 by Nitin Sharma

Jeeves Complete Mobile Protection Return without repair not giving any claim (Jeeves Complete Mobile Protection) ^Open

I purchased an iPhone on ** May **** with Jeeves Complete Mobile Protection * Year. My Policy Number: JPPOFFK*******. This march my phone slipped by my hand and back screen got damaged. I asked the Jeeves customer care for a claim. He said ...

Apr 17, 2021 by Kirpal

Zivame refund for order number (Zivame) ^Open

I retuned the items and completed their return form. They never refunded my money and now they are claiming following "Re: [#*******] Re: Zivame: Your refund has been processed! Inbox Umme Shaziya via freshdesk.com *:** PM (** minutes ago...

Apr 16, 2021 by Sana Kausar

Refund Money not yet done (touchlcdhouse) ^Open

Sir, My name is Ayush Aryan, Hajipur Bihar. I ordered nokia n** flex keyboard and my ID is ****** dated ** March ****. Two days later it shows out of stock. I told them that my deducted money refund in my account. They not respond during...

Apr 16, 2021 by Ayush Aryan

Order not yet received (Fisheshop) ^Open

Place above mentioned order on **th March **** worth INR ****, wherein they agreed to deliver the consignment at door step but later they disagreed to deliver the order at door step and till date I haven't received my order neither my money is ...

Apr 16, 2021 by Satish Poojari

Refund of money (dalalstreets com) ^Open

I have paid *****.** to dalalstreets.com. of Rupa Solitaire Mahape, Navi Mumbai for their service for getting share markets trading signal . But after First trial ,I got all the wrong signal which put me in financial loss ,and they are refusin...

Apr 16, 2021 by Vijay Singh

Fake offer letter (Resource Management) ^Open

I was searching for job on nokri.com and i got acall from some number and give me address "B */* , opposite Kotak Mohindra Bank paschim vihar" and asked me for money in tbe name of job and give me offer letter which is fake and tell me we will ...

Apr 16, 2021 by Yasir mushtaq Lone

Refund amount (Gleam Global Services India Private Limited) ^Open

Gleam global services has created a fake website in name of www.consumercomplaints.info On **/*/**, i paid Rs.***.** with payment Id No ********* for this services.Later found no response for my grievance even after few days. so please help me...

Apr 16, 2021 by Maram Sridhar Reddy

Wrong item delivered (Lehengacholionline in) ^Open

I had ordered a Woman Sneakers of Nike on *th April from lehengacholionline.in of **** (****+***) on CoD. When it arrived on **th April, I found a black Men's Slipper inside a Nike box. I am unable to contact on the number provided on the Websi...

Apr 16, 2021 by Adnan Ur Rahman

Order not placed but money got deducted (Myntra) ^Open

I tried to place an order of ₹**** on **th April **** between **.**AM and **.** AM using debit card and payment from my end was successful but Myntra didn't approved it and order wasn't placed. So order number was not generated BUT MONEY GOT ...

Apr 15, 2021 by Anjali Muraleedharan

Late delivery misleading advertisement prolonged adversarial consumer experience (Takk Studio Pvt Ltd Takk In) ^Open

Desk ordered in December. Delivered in March after requested false assurances about delivery time and after requesting cancellation. Upon arrival it turned out it had several defects and the finishing was not as advertised. Even after daily ...

Apr 15, 2021 by Anand

Re Need replacement tcl 108 cm ultra HD android smart led tv (TCL) ^Open

I bought TCL *K UHD LED Android Smart tv on **th November **** from amazo.in O found some problem in mother board and some flashing in the screen while changing the channels.or seeing camera videos I put up the complaint Some engineers has v...

Apr 15, 2021 by Ankur Sharma

Wrongfully charging (Nestway Technologies) ^Open

I am living in a flat rented by nestaway. all other girls have moved out and I am only remaining.nestway charged each one of them for cleaning charges and did not provide the cleaning of the house, when my last flatmet left,they charged me **...

Apr 15, 2021 by pooja

Fake return policy (Myntra Design Pvt Ltd) ^Open

I placed order on **-**-**** and order no. ********************* . I received wrong product on **-**-**** . I created request on same date but they denied to accept this return request . And I also some photo or unboxing video but they denied ...

Apr 15, 2021 by Neha yadav

Table Fan (OPTIMA TABLE FAN FN 30) ^Open

*. Was double charged for the fan when it was a prepaid order; *. The fan delivered was found defective and from very old stock (Carton was flithy) *. Defective fan collected back but no acknowledgement provided till date *. No refund of the...

Apr 15, 2021 by Chandrasekhar Ramamurthy

Fraud by technician and company (Eureka Forbes Aquaguard ) ^Closed

I had purchased * years annual maintenance contract of Aquaguard RO Enhance for rupees ****. * months are still left for the completion of AMC. For last ** days my RO is not working and also there is no positive response from customer care exec...

Apr 14, 2021 by Kamlesh Singh

Order got cancelled and i did payment online i didnt got money back or product (Tagg Digital) ^Closed

I ordered tagg bass hunter -* on **th april and my order got cancelled automatically on **th april . I called them . Their calls always come busy . I need my money back or i want my product please help me . I was saving money from long time pl...

Apr 12, 2021 by Garv kataria

Velbazaar in Money not refunded (Vlebazaar in) ^Closed

Order id: ****** Product: Sennheiser CX *** S In -Ear Universal Mobile Headphone With Mic (Black) I order the above product from vlebazaar.in ( twitter: @vlebazaar_in) on **/**/****. I have received the old used product and returned the produ...

Apr 05, 2021 by Swapnil bharshankar

Package Not Delivered (Bombay trooper ) ^Closed

I have placed an order from Bombay Troopers on March **, ****. It was expected to be delivered by March **, ****. I mailed them multiple times to know the status of the order but haven't got any reply. I tried on Whatsapp or phone number not no...

Apr 03, 2021 by Pulkit Goyal

Return on Hold even Product pickup next day (Myntra) ^Closed

I bought a product in myntra and after recieving i tried and it was one size less than i put return request same day and product was pickup next day and aftee one week it showing return on hold Quality check failed , how can it be possible. The...

Apr 01, 2021 by Mehtab Yousaf

Https www reshamdhaga in Not processing return (reshamdhaga in) ^Closed

I ordered a product from https://www.reshamdhaga.in/. The product did not match what was shown in the image. I tried returning the item but the website has stopped responding. I have sent numerous mails but no response. Highly unprofessional. ...

Mar 31, 2021 by ANIMESH MISHRA

Zoom Car refund delayed for months (Zoom Car) ^Closed

I had booked a zoom car In Bangalore on Nov ** ****. After few days, the zoom car people said that car is not available and I had to cancel the booking. Till date, I have not received the refund amount...

Mar 31, 2021 by Raghu E S

Not received my refund even after product is picked up (Meesho App) ^Closed

I received a defective product and returned it to the company but I have not received my payment back and in delivery status returned cancelled is showing...

Mar 31, 2021 by Vandana

For return of products and refund not initiated (RECONNECT RELIANCE DIGITAL ) ^Closed

Within ** hrs of booked reconnect cooler product, placed for its return since the same is not meet our expectations as the product is very poor from all the angle and the cooling capacity is not at all good. But even subsequent discussion with...

Mar 30, 2021 by R B Dash

Refund not received 30 days (H M Hennes Mauritz Retail Private Limited) ^Closed

Order ID:*********** ; UPI Payment failed for such order on **.**.**** and filed complaint with H&M India (email: customerservice.in@hm.com) and also my bank (ICICI) and ICICI had confirmed successful credit of such amount to H&M on **.**.***...

Mar 30, 2021 by Manzil Ardeshna

Money deducted from my bank account twice but no confirmation from agoda on reservation (Agoda) ^Closed

I was trying to make an reservation from agoda but unfortunately the amount got deducted from my bank account and i did not receive any confirmation from agoda. I thought there might be some network congestion on my end so I again tried making...

Mar 30, 2021 by Pourush Gupta

Package not delivered and refund not issued (Myflowerapp com) ^Closed

I had ordered a cake and flowers for my friends birthday on February **th. They took the order but did not deliver. When I called them, they said they wouldn't deliver to that pincode. It's been more than a month and yet they havent refunded me...

Mar 30, 2021 by Krutika Subramanian

Hi I ve ordered an cookware item on 11 th March and transaction ID but till now the product is not (Ajoofab Customer Care Number) ^Closed

Hello sir I ve ordered a cookware set which I saw for *** and ordered on **th March...AJOOFAB on ********** TransactionID *********** Till today I didn't receive any product.there s no proper mail ID please help me...

Mar 29, 2021 by Beulah Jasmine

Refund not initiated against online order GMD 7336 of GOMECHANIC SPARES application (Gomechanic Spares) ^Closed

I have ordered two car spare parts from online application name GOMECHANIC SPARES download from Google playstore. The invoice was generated on **.**.**** and i have received the order on **.**.** approx. After unboxing the delivered box it was ...

Mar 29, 2021 by Kartik Kalita

Package not delivered (Amazon) ^Closed

I ordered a study table from amazon on **th march **** and the delivery date assigned was **th march. But on the night of **th march(after * pm) they extended the delivery date to **th march. I tried to contact the customer support but I got n...

Mar 27, 2021 by Ankit Kumar Singh

They always cancel my product without my consent (Nykka cosmetics ) ^Closed

They always cancel my product especially when i put COD .. im facing this problem from past *year .. this time i placed order of too faced palette and got *freebies ..and after that they cancelled them i talked to customer care firstly service ...

Mar 27, 2021 by Anmolsaggu

Fraud by Myntra (Myntra) ^Closed

I had ordered a dress Miss Chase Women Maroon Solid Sheath Dress from Myntra. In Myntra website it is showing red in colour but the dress I received was Blue in colour and completely different. I had raised the return request in Myntra due to ...

Mar 26, 2021 by SAYANTANA JOARDER

No action taken despite of regular calls (Amazon) ^Closed

I had ordered a Samsung mobile(Galaxy M**) on *th February(Order# ***-*******-*******), which I had to return due to performance issues. Amazon straightaway denied the return and instead offered a replacement. I availed their replacement offer,...

Mar 26, 2021 by Abhinav Verma

Return refund expire (Myntra) ^Closed

My return refund expired without giving me any expirey date notification....due to corona period i m unble to order any stuff and...now they expired my refund during corona period......

Mar 26, 2021 by Pooja

Big Cheat (Football monk ) ^Closed

I had ordered * sets of Jerseys and shorts... Load in full but received only * jersey without shorts... The jersey received is also oversized... Have emailed them but no response received.....

Mar 26, 2021 by Akansha Kothari