E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.
DOA bag picked up but didn t got any sms e t c and i ve no info about my replacement customer care i (realme XT ) Open
Ordered realme xt from realme official site on *th oct **** , phone got deliverd to me on **th , gradually i noticed the problem with indisplay fingerprint sensor i.e it was unlocking with every finger except the registered finger then i though...
Oct 22, 2019 by Akshay Mishra
Cheated by Pepperfry com in the name of cash back with hidden conditions (Pepperfry.com) Open
Order ID : ********* I have placed an order on **.**.** for a Sectional Sofa through Pepperfry App. I availed the 'Furniture Mania' Sales and applied coupon code MANIA to get the discount and cash back. After two days on **.**.** I receiv...
Oct 22, 2019 by Ravi S Srivastava
Package not delivered (Flipkart) Open
I oredered Realme XT from flipkart on *th oct and they promise me to deliver it by **th oct the product reaches to my nearest hub by *th oct and they didn't deliver it to me on **th oct the product was sent back to motherhub i waited till **th ...
Oct 22, 2019 by Vivek singh
Price Tag was missing for the product (Myntra) Open
Myntra sent a product without a price tag. The product clearly has the brand label removed(check the attached pics). When I raised for a return, Myntra customer care gets back to me saying that their investigation says that the product was deli...
Oct 20, 2019 by Naveen Dandiprolu
Product not Delivered to me (Myntra) Open
Hi.. Team, Please help from my issue.. This is to much cheating from Myntra. Product not Delivered to me but as per Myntra Delivery Boy its delivered and status updated like its Delivered. My Myntra Order ID: *******-*...
Oct 20, 2019 by Venkat
Package not delivered (Fashion panda india) Open
I want to complain about online shopping website wearitloud.in I got reference through Instagram direct story between frnds stories views. I surfing on it and I ordered * sport shoes and * joggers from it. I pay money through debit card which m...
Oct 20, 2019 by RAJSINH DABHI
Flipkart Product Delivered No Installation Done yet after two committments (FLIPKART COM AO SMITH) Open
I bought a AO Smith Z* ** L RO Water Purifier from Flipkart on **th September **** for a School, where small children are studying. They delivered the product on **th October **** and they committed the installation will be done by **th of ...
Oct 20, 2019 by Midhlaj shakoor
Package not delivered from (100kmph.com) Open
Placed order online for tshirt, got email after ** days saying they have issues with website and order will be delivered after in next ** days, its been more than month and order is still not delivered nor they are replying to any of my emails....
Oct 19, 2019 by Pavan Sharma
Package not delivered and delivery centre report fake report (Myntra) Open
I bought * sweatshirts on a offer price of ****. * delivered and second delivered after * days on the date of out of delivery with poor quality, *rd out of delivery on ** th Oct but not come and on ** th Oct, i received a message that we are un...
Oct 19, 2019 by Tanveer Ansari
Package not delivered (Myntra) Open
On ** sept.****,i had placed and order on myntra,the prodict is "RG DESIGNER MEN BROWN SHIRT"worth *** which inpay through Paypl,till * oct the product not shipped,than i talmke follw up for that i had call to customer support for * time till *...
Oct 19, 2019 by Ravi
Ordered Package not delivered (Starzzbrand) Open
I ordered * shirts + one hoodie shirt, but the company sent only *shirts. I didn't received hoodie shirt + among those * shirts, one shirt I got is different from what I ordered. When I asked for exchange the company didn't agree and said th...
Oct 19, 2019 by Kiran kg
Defective Product Account Blocked when complained (Flipkart) Open
I ordered JBL BAR** Dolby Digital DTS with Wireless Speakers and subwoofer & *k Surround Sound Bluetooth Soundbar from Flipkart on * October ****, which was delivered at my residence in Greater Noida West on * October ****. When I reached home ...
Oct 19, 2019 by Deepak Bisht
Fake product delivered (Amazon .in/Delivery Courier) Open
I ordered an HP Laserjet Printer from Amazon on **th Sept. On **th Sept, a fake old Canon printer was delivered in the box. I immediately called the customer care. **th Sept - Consumer care said, they will start investigation and let know of th...
Oct 18, 2019 by Akshansh Choudhary
Misbehaviour by Amazon and delivery associates (Amazon .in) Open
***-*******-*******. To concerned, The delivery team of Amazon has gone to such an extent, that when the item is heavy they refuse to deliver the items at doorstep. The order of Plantex Stainless steel was refused for the same reason. Either,...
Oct 18, 2019 by Suman Patra
Package not delivered (Flipkart) Open
My order id is OD******************. I order redmi note * pro phone on *rd oct **** but it did not delivered yet(**th oct) and i called several times (more than ** to ** times) . Every time ask me to wait for next day and they do not say valid ...
Oct 18, 2019 by AVINASH KUMAR
Furniture no delivered and no response (Royaloak Furniture) Open
I have purchased a bed from Royaloak with a promise of delivery on **th October, on their website the order status is Pending till date and when we are trying to call or email they are not responding. We have paid our EMI towards the bed but ha...
Oct 18, 2019 by Raksha Sharma
Used product with no price tags (Myntra) Open
Received what seemed like USED with NO PRICE TAGS tights earlier this month, so requested for a return through a series of mails as the PROCEED option for returns was unavailable even though the purchase date has not crossed **days (**days for ...
Oct 16, 2019 by Naimisha yelamarty
Bought Men s Jeans Nor Replace Return (Big Bazar) Open
I Bought ** Sep,**** one Men's Jeans for Denim Brand (Buffalo) BIG Bazar Orderly Bazar, Shop. then Jeans used only *st time and Jeans are rough/Damaged (Clothing Burst) some area reason and a change the shop but shop member says bill but me not...
Oct 16, 2019 by Rahul Vishwakarma
Wrong product delivered (Amazon.in) Open
I had purchased a Mobile phone "Samsung Galaxy M**s (Opal Black, *GB RAM, Super AMOLED Display, ***GB Storage, ****mAH Battery) Ordered on **th September **** Order #***-*******-*******.with my register mobile no. through amazon App. The same o...
Oct 16, 2019 by Ramesh Bandaru
Order cancelled without my consent (Flipkart) Open
I had placed order for Honor Band * (Order ID - OD******************) on *st October, ****. I was supposed to get the order by *th October ****. I want to add further that the order came to my nearest courier facility i.e., Kolkata on *th Oc...
Oct 15, 2019 by Rohit Agarwal
