ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Wrong products delivered (Tkameez) ^Open

I am Akshay Dhanwani from Jaipur, Rajasthan. I Ordered * T-shirts from Tkameez on **/**/**** (Order No. TK*******) The screenshot of the order is attached below for your reference. On **/**/****, I recieved the parcel. When I opened it, I fou...

Oct 12, 2020 by Akshay Dhanwani

Service Delayed (Tcl Iffalcon) ^Open

Raised a complaint regarding TV on *-Jul-**** to TCL Customer care. The very next day service engineer came to our house and mentioned panel was gone and he needs to raise a order for new panel as he can't repair it. After constant calls with c...

Oct 11, 2020 by Chittibabu Kasamsetty

Defective products and service (Transteel Seating Technologies Private Limited) ^Open

I have ordered a table and chair for my work from home setup. I received the order late. They came for the installation after more than ** days and found the table part was defective, but installed it anyway. I have mailed the customer support ...

Oct 11, 2020 by A. Jaya Surya Teja

Incorrect and substandard Item delivered by Instagram Seller (Shivli india limited megha pandey shop no 4 chowk bazar bhopal pin) ^Open

I had ordered a dress from the mentioned instagram seller: Shivli India and paid upfront an amount of ****/- via google pay (screenshot attached) on the promise that if the product is not up to the standard, it can be returned/exchanged (conv...

Oct 11, 2020 by Surbhi

Price Mismatch (Reliance Digital Iyyapanthangal) ^Open

I had purchased LG AC dtd **/**/**** product code: LG LS-Q**MNZA quoted me the price **,*** from the store. I've specifically asked them about the online price but they respond me back saying that this particular product will not come online an...

Oct 11, 2020 by Sumesh V S

Refund promised but not given (Myfoxdean) ^Open

Myfoxdean sent fake and broken watch. I returned the watch and they promised to refund my money but never did....

Oct 11, 2020 by Henrik Enckell

Service not providing (Jeeves Consumer Services Private Limited) ^Open

Myself Nandish Reddy , I purchased VU TV in flipkart on **/**/**** along with tv I purchased additional * years warranty from jeeves consumer service Pvt Ltd ,in August **** my TV started giving trouble like not getting on , so I requested to J...

Oct 11, 2020 by Nandish Reddy

Received completely different cheap quality product (Flipkart) ^Open

I have faced an issue with last shopping with Flipkart. I have ordered an "Fossil Gen * Juliana watch" from Flipkart on **th of Sept. I have received my product on **rd of September. On my surprise, I received shady and cheap quality product wh...

Oct 10, 2020 by Smit Modasiya

Order 7265 never delivered (Zemonza studio) ^Open

I have placed order on ** Sep for clothes of amount ****.** and the order id is #**** Since last ** days no update on order status and no delivery. I tried to contact customer care but no reply. Even send email to register email id however n...

Oct 10, 2020 by Mamta

Item received totally different (Style max club) ^Open

I ordered one item of joggers paint and received third class leggings ..Totally different from what I asked.This is totally cheating..How I will get refund....

Oct 10, 2020 by Alok srivastava

Cheater CoINSASTA COM (Insasta Enterprises) ^Open

I have made an online transaction with INSASTA ENTERPRISES, BHIWANDI,MUMBAI for * device of Chromecast & * earphone vide order no-****** dt-**.**.**** and paid same time online, but still after passing one month, this seller has dispatch the m...

Oct 10, 2020 by Dheeraj Kumar Sharma

REFUND NOT ISSUED BY NOBROKER COM (NO BROKER COM) ^Open

I am owner of a flat in SR Nagar and it is vacant in the month of June & July ****. Looking for a tenant. NoBroker.com (Service Provider in arranging tenants) has approached over phone and said that they will arrange tenants with a money back ...

Oct 10, 2020 by M SRIDHAR REDDY KRISHNA CHAITANYA

Company lying and denying service under warranty Fraud (Sony India PVT LTD) ^Open

I had a XB** speaker of which the mesh was unglued and came off. I wouldn't have bothered to send the speaker for replacement if I didn't fear that the water might go inside, but since the speaker is water proof fully, this is a serious issue. ...

Oct 10, 2020 by Kanak Shukrey

Facebook Business Page Shut Down by Facebook (Facebook) ^Open

My long running Facebook Business Page "Straight From a Movie" was suddenly removed by Facebook under the pretext of Violating Community Guidelines. I had worked really hard on it, spent a lot of money on promotions. The page had garnered more ...

Oct 10, 2020 by Prashant Singh

Telegram scam ( ASHxOR) ^Open

Sir telegram cheater add there gmail in my phone and wiped out my data . This all happen after my ***** transfer complete by upi I'd ...

Oct 10, 2020 by Mahendra mahi

Wrong item received and problem in return (https www tskhadi com ) ^Open

I have ordered one silk saree from the TSKADI site and it as delivered the day before yesterday. But the item which I have received is not the same as I have seen on that site. So I want to return the item. As per the return policy written I ha...

Oct 10, 2020 by Anulata Priyadarshini

Package not delivered and no update or any news (Combo Hunt) ^Open

I have ordered night suit combo from Combo Hunt and also got an order confirmation email from them. But there was no way to tract the order status neither in the email nor their website. No contact info other their their email id which is combo...

Oct 10, 2020 by D N Grace Kumari

Loss of article (Bajaao Music Private Limited) ^Open

I had ordered a Laney Mini *-Watt Battery Powered Desktop Portable Guitar Amplifier from bajaao.com on *th May, **** (worth Rs. **** including shipping). It arrived on June **th. The product was damaged and I applied for a refund/replacement. T...

Oct 10, 2020 by Siddharth Kutty

Asus Worst service support (computer world) ^Open

I Have Asus Notebook Model Number Asus A***lf-Xx***d Serial Number Fcn*cv**d****** I Logged A First Complain About Keyboard Not Working On **.July ****.But Till Now They Are Not Able Fix That Issue. Before * Month I Got Laptop With No Displa...

Oct 10, 2020 by Aamir

Fall payment done but received the delivery (Trendy website) ^Open

My order #TW**** placed on **th Sep **** of rupees ***/- using debit card. After lots of email to support, not getting any response. How can I get my money back? Need urgent help...

Oct 10, 2020 by Ankita kumari