ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Wrong product is delivered (openwireless.in) ^Open

Sir me jo product online kiya oo nhi aaya wrong product deliverd huaa ...

Oct 10, 2020 by Satyam kumar

Package not delivered (Fordotstore) ^Open

Order is not delivered. #9523...

Oct 09, 2020 by Althaf shaik

Order not delivered and Refund not issued (Everglitz in) ^Open

I am from Coimbatore and I ordered a Asus Laptop through the ecommerce company Everglitz.in , Sangareddy, Telangana. I enquired regarding the availability and the delivery assurance of the laptop through the Chat app in website. Next day I rece...

Oct 09, 2020 by Rajesh N

Refund pending since a month (Ajio app) ^Open

I have already returned the product on **-** and AJIO is still sending people to pick it up and sent me a email a few days ago after I filed my first complaint that they have received an update stating that they have received my product it said...

Oct 09, 2020 by Pramila Kothari

the winning prize Money to me as early as possible (Adsmacro.com) ^Open

I am a registered member of your Esteemed Ads Macro. I have been completed the daily tasks given by you.I belongs to poor family and now I'm in a lot of financial trouble. so that please send me the winning prize Money to me as early as ...

Oct 09, 2020 by enagandulasanjeev

Wrong order (Savage wardrobe) ^Open

I ordered a black Jean through an AD on Facebook with the name of company being savage wardrobe and it redirected me to a website and I ordered the jean. I receive the order on ** October and it was a t-shirt of small kids not jeans ....I'm so...

Oct 09, 2020 by Lynso

Refused to exchanged (Nayan readymade garments kids specialist) ^Open

I have purchased a t-shirt for my son but the t-shirt was quite short in size and I went to the shop to exchange the t-shirt. But they refused to do. They said 'goods not exchange for coid-**'. I requested them but they refused to exchange. ...

Oct 09, 2020 by Soroj kumar Garain

Complaint againt JioMart Pune (Jio mart) ^Open

It is really sad to let you know that I have been following up with your team for my multiple complaints raised with your team. I am only told to wait for **hrs or * working days or they say I will get a call back. FYI: *.Complaint# ********...

Oct 09, 2020 by Vini Nair

Received broken product but seller can t give replacement or refund (Tiksha Enterprises) ^Open

I order whirlpool fredge bottle shelf but received broken product then i immediately reported issue to seller but seller not give any confirmation about my issue Seller website - https://www.tiksha.in...

Oct 09, 2020 by ASHISH KAMAL

Wrong missing items delivered (Flowerportal) ^Open

Incident details: I ordered a cake (*kg)+ flowers on **th sep. On that day around *:** pm I received that cake but when I saw it was not the cake which I ordered it was a totally different from what I ordered so I returned it after ...

Oct 09, 2020 by L. Chetan jain

Financial fraud (India 1 ATM solutions Pvt Ltd) ^Open

The company India first took money from me to go through the verification and didn't revert back money....

Oct 09, 2020 by Deepanshi Trivedi

Samsung smartphone AutoRestart and Hanging (Samsung) ^Open

Hello Sir, I'm using Samsung M**s smartphone and it is getting automatically restarted on frequently from the last ** days. I have visited a service center at Thrissur, Kerala (********** - TVS ELECTRONICS LIMITED) and they have checked t...

Oct 09, 2020 by Shifin C K

Order not delivered (For dot store) ^Open

I ordered * shirts and one t shirt from fordotstore.com never recieved the items. Please help me get my money back....

Oct 09, 2020 by Pujan Thakkar

Order confirmation not received (Nike Air Max) ^Open

I ordered a pair of Nike Air Max *** V* KPU White Royal Blue Men shoes on *th oct **** on Mahi Fab Facebook online shopping n i have made a full payment of Rs-*** through Razorpay app using my googlepay a/c as asked by the seller,at the time o...

Oct 09, 2020 by JATIN AHUJA

Honda amaze really bad car (Honda Cars India Limited) ^Open

I purchased honda amaze EMT- variant (petrol) on feb **** from paras honda jodhpur, registeration no RJ**CH**** Chassis no MAKDF**AAK******* Engine no L**B********. the car having serious issues like clutch pedal makes chur-chur noise, *nd an...

Oct 08, 2020 by sanju kansara

1 year completed and till now not received my wedding videos (Weddingz.in) ^Open

I booked my photography & videography from weddingz.in, my wedding was back in November **** but till date i have not received my photos and videos for the wedding. I have tried to reach them but they are not even answering my calls and i have...

Oct 08, 2020 by Rahul

Still not received my drone (Freecout.in) ^Open

I had paid rupees **** for drone years passed away but I Didnt got it .I want my money back....

Oct 08, 2020 by Akula E Reventh

Order not delivered Didn t even receive any message or mail (Liveownstyle) ^Open

On **th September i placed an order on Liveownstyle website for a Resistance band worth Rs. ***.**. I had done the online payment and only received confirmation about the payment done. Website: https://www.yourflashdeal.in/ Webpage name: BETT...

Oct 08, 2020 by Trevon D'souza

No payment confirmation or reply to my enquiries (The Shopper Clubs ) ^Open

I had ordered two dresses from their online site https://www.theshopperclubs.com/ on * October ****. My payment was completed through GPay and I received the entire payment receipt through my bank and GPay for the same. I then tried to track my...

Oct 08, 2020 by Yuri Sarma

OLVG Hospital Fraud doctor in the name of Dr Ahalya kumar (Dental Emergency Clinic Amsterdam In OLVG Hospital OosterparkAC Amsterdam) ^Open

Dear Sir/Mam, Few days back I got a marriage proposal request from bharatmatrimony (id K*******) in the name of Dr. Ahalya kumar and her number +** ***********. she said ,she is working in OLVG Hospital as a dentist and They wanted to come...

Oct 08, 2020 by Hrusikesh panda