Swiggy
- Cancellation fee wrongly charged Closed
Sweta filed this complaint against Swiggy on May 01, 2019
I ordered Item A + B on swiggy and prepaid for the order. The delivery boy called me to inform that half of my order (Item A) is not available. He offered me to replace missing items of order with Item B only. If I would have wanted Item B, I would have ordered that. They should not display item on the menu if those are not available. I asked him to cancel the order in such case. He told me to go ahead and cancel the order. He never informed me that I will be charged with half of my refund amount in name of the cancellation fee.
When I contacted customer support, they refuse to call me and informed me that they won't refund my money completely. They charged me for services they can't even provide. It's like either I am forced to accept whatever order they will deliver or else I have to be ready to lose money.
Are you brand?
Are you Lawyer?
Resolution Demanded:
An apology letter from company official
Get refund or credit for your purchase
Swiggy
Frustrated? File a Complaint
Hathway Broadband Internet
"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"
Sushil Mathew
Related Complaints
Swiggy - Rotten food benzys hotel Bombay through swiggy Closed
I have ordered Thigadi and * appam from benzys restaurant at south Bombay. I have got a rotten chicken and appam was unpalatable.when I called customer service of swiggy,they told its not possible to give refund.I really suspect that these hot...
Jun 21, 2019 by Appu Jose
Swiggy - Misbehaving and rude delivery guy abused me Closed
This is regarding order no. *********** I order * Chicken biryanis from Biryani And Kabab Mahal Restaurant, Muzaffarpur. And because of some offer ordered something else from Zomato also as there was a party in my house. The delivery ex...
Jun 19, 2019 by AAYUSH THAKUR
Swiggy - Damaged goods delivered Closed
I had packaging n spillage issue with d food delivered to me also d bag in which food was packed was torn n damaged. After waiting for ** mins they delivered the me such kind of unsafe food with underage delivery boys one of them was wearing SW...
Jun 08, 2019 by Kokila
Swiggy - Order not placed but amount got deducted Closed
On *th June **** while placing an order, the bill amount got deducted from my account but the order did not reflect in the app and it directed me again to the payment gateway page. The transaction history is also unavailable in the Swiggy app....
Jun 06, 2019 by Ketan Keni
Swiggy - Package not delivered to me and status on the swiggy app is delivered _ simply cheating Closed
I have ordered food from swiggy. Order number is ***********. The delivery boy did not deliver the order to me but status is mentioned as delivered. Even the customer care respond was too slow that we can not make the new order. Now they are as...
Jun 04, 2019 by Rahul
