Swiggy
- Cancellation fee wrongly charged Closed
Sweta filed this complaint against Swiggy on May 01, 2019
I ordered Item A + B on swiggy and prepaid for the order. The delivery boy called me to inform that half of my order (Item A) is not available. He offered me to replace missing items of order with Item B only. If I would have wanted Item B, I would have ordered that. They should not display item on the menu if those are not available. I asked him to cancel the order in such case. He told me to go ahead and cancel the order. He never informed me that I will be charged with half of my refund amount in name of the cancellation fee.
When I contacted customer support, they refuse to call me and informed me that they won't refund my money completely. They charged me for services they can't even provide. It's like either I am forced to accept whatever order they will deliver or else I have to be ready to lose money.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Swiggy
Resolved
Frustrated? File a Complaint
OntheShop
"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."
Debalina Ghosh
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