Zomato
- Refund is not full and the partial refund is not credited to my card Open
Prasanth Yenamala filed this complaint against Zomato on Sep 01, 2019
I've received my order from Zomato in an absolutely filthy condition. The smell spread across the room as soon as I opened the package. I contacted the customer care and as soon as I sent the picture I got only one option to accept the refund. Why do we order on the app in the first place? Isn't it trust? The refund is not even full. I've paid *** and got ***, that too in the form of a promo my next order. Didn't want to accept that. But they did not even give me another option there. But to select the promo refund.
I also mentioned in the chat I want my refund back to my card and I told them I want the complete ***. The customer support says that the ** rupees were deducted as part of the delivery charges. The delivery charges on the order were ** and not **. So how can they even charge ** for delivery?
It's not about my ** rupees. How many **s like this are being looted every day? I want to put an end to this. Please help.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Zomato
Resolved
Frustrated? File a Complaint
Reliance Digital
"Very happy with the resolution of the issue. If I had not taken help from Voxya, I would not have gotten my refund."
Guru Magavi
Related Complaints
Zomato - Charge Extra amount nd didn t gave change Closed
Your delivery boy name Narayan take Extra charges and didn't gave change....
Jan 08, 2023 by Shruti Sharma
Zomato - Money debited from account but order not placed on Zomato Closed
I placed an order on zomato on */*/**, the money was deducted from my account but the order was not placed. ...
Jan 07, 2023 by Arundhuti Sinha
Zomato - Order Was Cancelled Without Any Refund Closed
Order Was Cancelled And Had Been Told That I Will Receive Refund Of Full Amount Of ***.** Frm Sunkari A Support Executive And Later On Frm Muskan Frm Zomato Escalation Team Told Me That I Will Receive A Refund Of ***.**...Both Told Me It Will B...
Jan 06, 2023 by Mohd Irfan
Zomato - Fraud in refunding Closed
Zomato customer care called me and told me they are issue with delivery partner and we will cancel order and will get full refund. And then they deducted **% of my money. They cancelled my order and they deducted the money. This is hopeles...
Jan 04, 2023 by Bhagawandas Shetty
Zomato - Missent order Closed
Sir, I live in Rajasthan Barmer I ordered one special thali from Raj hotel and fast food cafe and Zomato boy came his gave me one khofta sabji and I Kindly say replace my order but Zomato rider and Zomato head Vijay Singh contact number i...
Jan 04, 2023 by Rishabh singh