Zomato
- Refund is not full and the partial refund is not credited to my card Open
Prasanth Yenamala filed this complaint against Zomato on Sep 01, 2019
I've received my order from Zomato in an absolutely filthy condition. The smell spread across the room as soon as I opened the package. I contacted the customer care and as soon as I sent the picture I got only one option to accept the refund. Why do we order on the app in the first place? Isn't it trust? The refund is not even full. I've paid *** and got ***, that too in the form of a promo my next order. Didn't want to accept that. But they did not even give me another option there. But to select the promo refund.
I also mentioned in the chat I want my refund back to my card and I told them I want the complete ***. The customer support says that the ** rupees were deducted as part of the delivery charges. The delivery charges on the order were ** and not **. So how can they even charge ** for delivery?
It's not about my ** rupees. How many **s like this are being looted every day? I want to put an end to this. Please help.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Zomato
Resolved
Frustrated? File a Complaint
Profit Aim Research
"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Vasanthkumar K
Related Complaints
Zomato - Zomato payment failed money deducted Closed
I placed an order worth rs. ***.** on Zomato. I made the payment using Google pay. The payment was failed but the money was deducted from my account...
May 07, 2020 by Gautam Sharma
Zomato - Item not delivered nor money refunded Closed
I had ordered a list of items from zomato of which few where not delivered... Now zomato is stating it wont refund the money ...
May 02, 2020 by Kamlesh
Zomato - Without order My money got deducted Closed
The first time I installed the Zomato application and am not even order the food but while adding my card details to the payment option. My money got deducted by Rs.***.** rupees. Also, I showed my order history to the Zomato team through mail....
Apr 22, 2020 by sivakumar
Zomato - Zomato Zomato order failed but money deducted Closed
I ordered food from zomato app but order failed and money deducted from my account. Date of transaction: Date of Transaction - **th April**** Location: Pune Order - Biriyani...
Apr 18, 2020 by Srinivasan
Zomato - Not delivered and cancelled later Closed
I ordered the food at *:** and till *:** no update. I contacted the ZOMATO gold support and they couldn't connect to delivery boy too. After awhile they cancelled my order. What kind of behavior is this? They made me wait for * hour for the fo...
Apr 02, 2020 by Himanshu
