E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Waste product sent (Herbalaxe) Open
We ordered product for Rs **** which they give warranty for return. The products were waste, no use, when asked for return they asked for another Rs **** first then Agreed for Rs **** to return the product and said they will return a total of R...
Jul 22, 2023 by Sayanti Sarkar
MALIGNMENT (Shri Ram Finance Corporation Private Limited) Open
Respected Sir, On date **-**-**** i visited in bank of baroda for a personal loan amount *******. while i check my cibil than i found that in my cibil is very poor due to pervious loan overdue, while i have not any loan. in my cibil account i...
Jul 22, 2023 by RAVI KUMAR
Missing grocery item refund not provided (Flipkart grocery) Open
Flipkart grocery order delivered ** July ****. Delivery agent behaviour not polite. Your agent deliver ** groceries items I'm order Flipkart grocery ** items. One item beans broad ** rupees missing. Flipkart grocery order id OD*****************...
Jul 22, 2023 by Manoj Guha
Colive refund scam (Colive Bangalore) Open
I paid **** as advance to book a pg which the sales person told will be refunded if pg is not liked by me . I went in person to check pg , there was no pg there in the location . The sales person gave me * more pg to look . I did not like them ...
Jul 21, 2023 by Adithya KM
Blinkit Fraud (Blinkit) Open
I ordered ** items from blinkit out of which few items are missing and incorrect. There is no response from chat support, the conversation is closed everytime without any resolution. I didn't get the toothbrush I ordered , instead of swee...
Jul 21, 2023 by Samir Tembulkar
Fire in the moving car due to manufacturing defect (Tata Motors) Open
TATA Safari Vehicle - XZA+, bearing chasis number MAT******NPC*****. This car was purchased on **.**.**** and is fully covered under warranty. On **.**.****, while being driven from my home to the office by my driver, we were apprised by...
Jul 21, 2023 by Sanadiip Gadh
Cheating of on instagram (Shadesinc ) Open
I have placed an order on *st July for a few dresses through a DM on an insta page, and then since * weeks, I am sending them DMs and emailed also, but no response. They are just ignoring all texts and not even order ID or any communication hap...
Jul 21, 2023 by srishti jenu
Reliance Digital Order is not being delivered and not cancelling the order (RELIANCE DIGITAL ) Open
I ordered Airpods Pro * from Reliance digital application on **th July **** with an option of express delivery and getting it delivered in * hours as per them but they are not delivering the order, or not even cancelling the same even after mul...
Jul 21, 2023 by Alankrit Sharma
Picked up exchanged product on flipkart platform it shows product not picked up (Flipkart) Open
Hey I have ordered one phone and placed an exchange of phone during the order. The delivery guy exchanged the product and took extra money for damaging product and I asked him if I can pay online through genuine method to flipkart he insisted m...
Jul 21, 2023 by Lalatendu Sahu
Apple iPhone 14 pro refund (Apple) Open
I have been trying contact Apple US, but no response from them for the past * month. Please find below the situation. Please note that this is online transaction happened from India to US. *. Initially there was debit made while I purchased th...
Jul 21, 2023 by Prithviraj
PVR Food Beverage (Pvr Inox Limited ) Open
Tickets and food & beverage purchase was done online with the booking ID - WMRCTSL. (The purchase details are attached) The popcorn weight says *** gm in the online purchase ticket. I was given a ** gm popcorn initially. (Receipt number **...
Jul 20, 2023 by Prashant Agarwal
Non Veg Item Delivered instead of VEG food (Swiggy) Open
Dear Concern , would like to bring into your kind notice a traumatic exp my family experienced today My wife was observing the FAST today on auspicious occasion of Thrusday. I have ordered MAKHAN & CASHWE for her from SWIGGY INSTAMART, to...
Jul 20, 2023 by Ankit Mishra
New balance india online store need refund (New Balance india online store) Open
i have ordered two pairs of shoes from new balance india online store, payment is successful but not received any update on the shoes ...
Jul 20, 2023 by Goutham Sanugoju
Broken Dining Table delivered (Nice Maple) Open
Ordered Dining table - https://www.nicemaple.com/collections/*-seater-dining-set/products/texo-luxury-*-seater-dining-table-in-beige on *th Feb and after that when it got delivered, they have given faulty product and their top marble was broken...
Jul 20, 2023 by Akash Kumar
Refund not credit (Flipkart) Open
Sir maine Flipkart cart se ek product parches kiya tha magar woh mujhe diliver Nahi huva magar Flipkart cart app par woh diliver bata raha hai maine customer ko kahi baar coll Kiya magar abhi unhone soll hall nahi kiya kafi deen guzar chuke hai...
Jul 20, 2023 by ABDUL WASIM
Delay in product delivery (Ajio) Open
I Ordered the product on *st june delivery date was *th july but till date is **th July still product is not deliver at my place today even after complaining so much no resolution is coming from ajio this order. Now from where did I get the...
Jul 20, 2023 by Sajid khan Pathan
Refund Scam (Swiggy) Open
On **th July at *:** PM, my wife ordered groceries from Swiggy Instamart. It promised ** mins delivery. After waiting for * hours we find out that the order status is "finding delivery partner". After initiating chat with customer support, I wa...
Jul 20, 2023 by Arka Roy
Damaged product delivered of Ac LG Air condition RS after no action taken (LG Electronics) Open
To The senior management, LG (P) Ltd, India. Dear sir, Sub: Damaged product delivered of Ac LG Air condition RS-Q**ENXE after no action taken On **rd jun **** I bought an Split LG Air Condition Model No RS-Q**ENXE from online brand ...
Jul 20, 2023 by Chetan Sharma
Security Amount not refunded (Colive) Open
As per the clause *.* of the official handbook of colive.com, refund of the security deposit will be processed on the **th of the subsequent calendar month post check-out & completion of all checkout formalities. So my vacating time was **th of...
Jul 20, 2023 by Omkar Amrutansu Dash
Wrong and cheap product delivered (The designer saree com) Open
I ordered a Maroon Embroidered designer wedding wear net lehenga choli from the designer saree.com my order number is #*****. The order received is completely different from the order we placed, we received an extremely cheap product and we are...
Jul 19, 2023 by Leena Rajan Katkar
Package not delivered (Football monk ) Closed
Order #***** was placed on August **, **** and is currently Processing. This has been showing since past one week no updates on the order.. I have ordered psg customized home kit I have called on there number but no response and also mailed...
Aug 25, 2021 by Abhay Yadav
Fraud in purchasing from Meesho (Meesho) Closed
Hi sir / madam. With due respect I want to say that I ordered an item from Meesho on *nd August ****. But I received wrong item which cost is ****. Leter i complaint many times to meesho Costomer Care Service regarding this item. Complaint no ...
Aug 25, 2021 by Saham Moheet
NOT delivered the item what i ordered I ordered a cake and indoor palnt but only cake delivered but (Myflowerapp) Closed
ORDER #********* Walnut Chocolate Cake MFA**** ₹***.** Ordered: * ₹***.** Pothos Plant In Best Dad Ever Mug MFA**** ₹***.** Ordered: * ₹***.** But delivered only cake but not plant...
Aug 24, 2021 by Bhargavi
Order not delivered (Pepperfry.com) Closed
I have ordered "Bradley King Sized bed with Hydraulic Storage in dark walnut colour by Evok" on pepperfry.com on ** July **** for Rs **,***. ***% payment was made upfront. The website tracking shows order has been delivered on ** Aug **** at **...
Aug 24, 2021 by Rahul Dasgupta
Package not delivered (Myflowerapp) Closed
I have ordered a cake for my brother's wedding anniversary. I paid for the cake **** including fixed time delivery also. I haven't received a NY email confirmation. I was a bit doubtful and called to customer service so many times, noone picked...
Aug 23, 2021 by Reshma Rajan
Ordered Jersey Paid No response (Football monk ) Closed
I ordered jersey from Football Monk on **th July amounting to Rs***.**. They told me that there is some issue with stock and it will arrive in a week or so. It's almost month now, no respone despite writing mails to them every week. I just w...
Aug 23, 2021 by Saksham Kaistha
Oneplus customer service (OnePlus) Closed
Hi. I got oneplus wireless Bluetooth earphones last year and this year its mic doesn't work properly. Due to lockdown the service centres were not opened. Then i contacted the customer care hundreds of time and then they told me to download the...
Aug 23, 2021 by Sumridhi gautam
Product is not delivered on time and refused to refund the amount (Myflowerapp) Closed
I have placed an order for Rakhi and chocolates on **nd August **** and the order I'd is *********. They promised to deliver it on the same day and I hava noticed that there is no change in the status of the order. I reached out to customer car...
Aug 22, 2021 by Udaya chinta
Shashwat trading fraud (Shashwat trading ) Closed
I had seen this page on instagram by the name trading_shashwat_. After one point they kept on asking for more money and when I checked today they had deleted the instagram profile today morning. Please help in recovering my money and help clos...
Aug 21, 2021 by Priyaank Bansal
Package not Delivered (Oneplus India) Closed
I have purchased oneplus extended warranty on *-Aug -****. My order no is M******************. I have complaint many times till now o have not received any response. My complaint no are ******-******, ******-******. Please solve this issue...
Aug 20, 2021 by Ashok
Nestaway Refund not received (Nestaway Technologies Private Limited) Closed
I rented a flat from nestaway in March **** and agreed to pay **** rent every month and ** days notice period and also paid * months rent as a security deposit . The agreement valid for ** months. I left the flat on October and during that time...
Aug 19, 2021 by Sourabh Chaurasia
It s been 1 month still I didn t recieve my prepaid order and they are not even responding to my ema (Fashchic 15) Closed
It's been * month still I didn't recieve my prepaid order from fashchic ** website and they are not even responding to my emails and messages .. I had prepaid ₹**** .. but there is no confirmation of receiving my parcel..I ordered it on **th...
Aug 18, 2021 by Gayathri Gopinath
Did not get refund (aacho com) Closed
I placed an order on August *th and cancelled on August *th because they had a very late delivery and there was a size issue. The next day they confirmed that they had cancelled and initiated the refund. Today after a week i.e. **th August when...
Aug 17, 2021 by Kanchan Mam
No response about replacing bed with manufacturing defect (Pepperfry furniture) Closed
No response about replacement or refund for bed with a manufacturing defect. The manufacturing defect was acknowledged by Pepperfry technicians....
Aug 17, 2021 by Saradindu Bhattacharya
Refund not inititated (Online legal India) Closed
I have registeted complaint on online legal india against zefo on **th august *pm .but nobody contacted me for further notice.today morning my refund is credited back from zefo.so i request online legal india without their intervention my refun...
Aug 16, 2021 by Megha saini
Refund not received yet (Meesho App) Closed
I am from Arunachal Pradesh, dist.- Namsai .My refund request was initiated on *rd August ****of Rs ***. So, I returned my order on *rd August **** of. The name of the product was 'Cpassy Fabulous Women Trousers'.Meesho assured me that it will ...
Aug 13, 2021 by Bhoomika Nath
Order not delivered (Myflowerapp com) Closed
I placed Order on *th August **** through online in myflowerapp.com but the product was not delivered yet. I tried to connect wit the company but there is no response...
Aug 13, 2021 by Anbaananthan
Flowers And Cake not delivered (Myflowerapp) Closed
I asked for a cake a flowers to be delivered for my mother's birthday. Placed the order * days before the date. Paid extra for the timed delivery as well. They missed the delivery time completely. I tried called them - the phone is forever busy...
Aug 13, 2021 by Arjun Kaushik
Refund not received (Jiomart) Closed
I had ordered some vegetables from Jiomart on **th July. The order was delivered on **th July. It was a cash on delivery order, hence upon receiving the order, I paid by scanning the QR code on the bill provided by Jiomart. The payment of Rs.**...
Aug 12, 2021 by Sachin Jalan
SCAM Alert Don t buy from https thesextoysindia com (thesextoysindia com) Closed
Ordered a product from https://thesextoysindia.com/. Received WhatsApp messages asking me to buy more products so company could send everything in one batch. Seller never sent anything and stopped responding to my requests for refund. Four mont...
Aug 11, 2021 by Preyas
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's