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Pepperfry.com
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How to resolve Pepperfry.com complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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3. Start Social Campaign
4. Send Legal Notice
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Pepperfry.com?
If you are not satisfied with Pepperfry.com, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Pepperfry.com and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Pepperfry.com
But before filing a complaint, you should
a. Contact the customer support of Pepperfry.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Pepperfry.com
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Social Network
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Legal Network
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Pepperfry.com - Wrong almirah with False Commitment Sold to me Open
First of all I did not buy this Almirah online, it is a store purchase where I'm falsely advised about the Material of almirah. I haven't receieved what I've been committed hence this is a case of Fruad sale. Since I'm not getting any reso...
Apr 23, 2023 by Milind Singhal
Pepperfry.com - Defective product Closed
I bought a table last summer from Pepperfry online (Order ID-SKU ID : *********-FN*******-P-WH*****, Order Date: ** July ****) and it has been developing some white patches on the table top (attached pics). Request item to be serviced as it i...
Apr 22, 2023 by Pranav Audhkhasi
Pepperfry.com - Furniture is damaged and termitid within 9 months Open
I have made a complaint on **th March ****, Order ID ********* - Henfrey Solid Wood * Seater Dining Set in Rustic Teak Finish By Amberville....
Apr 06, 2023 by Rajani Rohan Rane
Pepperfry.com - Wrong item delivered Open
I have ordered * wardrobe (Joyce * Door Wardrobe in Classic Walnut Finish, By @home) Brand from pepperfry. In the picture width was mentioned as ** inch, but when i received that it was ** inch only. I have raised return request on **th and ca...
Mar 17, 2023 by Abhay Kumar
Pepperfry.com - Pathetic customer service and return policy Closed
ORDER NUMBER-*********/********* Since I have faced this problem i want to make everyone aware of the fact that pepperfry want their customers to totally rely on the picture of the website and buy the product because once you receive the produ...
Feb 02, 2023 by bhawna sharma
Pepperfry.com - Product not being replaced Closed
Ordered a wall painting … I have requested for a return and it’s been more than * days no action has been taken yet. When I called customer care was assured someone will call back but that has not happened either. ...
Jan 31, 2023 by Nidhi Sharma
Pepperfry.com - Getting no refund replacement from Pepperfry com Open
Hi Team, I bought an office chair online worth ****/- Rs from Pepperfry.com in Mar **** which had a * year warranty. The product has proved to be of poor quality and the back of the chair broke just within * months. I have tried reaching out t...
Nov 22, 2022 by Kartikay Patel
Pepperfry.com - Pepperfry delivered a sagging mattress and denied replacement or return and refund Open
We ordered a mattress on October **th, **** and it was delivered on **th October, ****. The mattress was delivered to us rolled up, with sagging more than * inches and with a yellow stain. Their website says it will be delivered Flat, and als...
Nov 07, 2022 by Rachana K P
Pepperfry.com - gmail com Open
They didn't provide the resolution of my sofa from last * month.They accept the problem that sofa is suppressed even though they are not resolving it. Order I'd : *********...
Sep 10, 2022 by Rahul Bhardwaj
Pepperfry.com - Poor Quality Product Replacement Refused Open
I bought a Daiki King Size Bed With Box Storage by Mintwud for Rs **,*** on ** July, ****. Within two months of purchase the product has been damaged twice. Earlier I availed a repair option (** July,****) but it seems the product is of sub par...
Sep 02, 2022 by Arun Kumar Singh
Pepperfry.com - Difference between item and image on website Open
The curtains that I recieved were very different from the images on the website. Both are pink, but the shade is completely different. Despite repeated requests to consider a return, Pepperfry completely refused to accept return and continues t...
Apr 08, 2022 by Shweta Luthra
Pepperfry.com - Damaged shoe rack and seating Closed
Im quite disappointed with this shoe rack from Pepperfry. I’m attaching the pics of the same. Quality is not as expected and definitely not what I saw on the Internet. Very poor quality and customer service. The whole shoe rack looks ver...
Feb 02, 2022 by Natasha
Pepperfry.com - Faulty product received from Pepperfry Open
Received Dining set from Pepperfry.com with poor finishing, cracks. Some chairs differ in height from other chairs. ...
Dec 21, 2021 by VIBHU KINGER
Pepperfry.com - Poor Services of Pepperfry Closed
I have ordered Zuri bed from pepperfry which of Brand home centre. After ** days of waiting, i finally receive the product but while looking at the product boxes invoices attached. They are showing names address of different customer. I contact...
Dec 14, 2021 by Sudhanshu
Pepperfry.com - Defective product delivered and refusal to replace Closed
I ordered an executive chair worth INR ***** from Pepperfry.com (order #*********). They delivered one with a broken leg. As soon as my aged parent sat on it, she fell and hurt her hip. I requested Pepperfry for a replacement. However, they hav...
Oct 21, 2021 by Satyaki Dutta
Pepperfry.com - Order not delivered Closed
I have ordered "Bradley King Sized bed with Hydraulic Storage in dark walnut colour by Evok" on pepperfry.com on ** July **** for Rs **,***. ***% payment was made upfront. The website tracking shows order has been delivered on ** Aug **** at **...
Aug 24, 2021 by Rahul Dasgupta
Pepperfry.com - Faulty product recieved need refund Open
Sir, Recently i bought a product from pepperfry.The product is karl solid wood tv console in rustic teak finish.The order date is **Th april ****. order id is *********. I purchased this product for around *****rs after discount.I receiv...
Aug 22, 2021 by shifas n a
Pepperfry.com - Dining table top is missing Open
This is regarding the order number *********. Supposed to deliver a dining table but only the legs of dining table has been delivered and the table top is missing. Reported to pepperfry and it looks they are not in a mood of providing solution....
Aug 18, 2021 by Rajesh Dandu
Pepperfry.com - Refund theft of Open
I ordered furniture from pepperfry worth *.* lacs and cancelled the orders within ** hrs. I got refund for it but there is a difference of **k. I understand there can be a penalty of *.*% which makes it to around *k. I was told that I used cash...
Aug 01, 2021 by Anisha Balani
Pepperfry.com - Defective queen bed from Pepperfry Open
We bought a new queen bed from Pepperfry.com last month. In a week or so after we started using it we found that its making lot of noises, pasting over the board is coming off and the entire back rest panel is bent. We immediately raised compla...
Jul 22, 2021 by Keya Maitra
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Questions about Pepperfry.com
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What is Pepperfry.com office address?
TrendSutra Platform Services Pvt. Ltd.,
301, B Wing, Commercial Complex,
Kohinoor City, Kirol Road,
Off LBS Marg, Kurla (West),
Mumbai 400070
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