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Pepperfry.com
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How to resolve Pepperfry.com complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Pepperfry.com?
If you are not satisfied with Pepperfry.com, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Pepperfry.com and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Pepperfry.com
But before filing a complaint, you should
a. Contact the customer support of Pepperfry.com first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Pepperfry.com
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Social Network
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Legal Network
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Pepperfry.com - Getting no refund replacement from Pepperfry com Open
Hi Team, I bought an office chair online worth ****/- Rs from Pepperfry.com in Mar **** which had a * year warranty. The product has proved to be of poor quality and the back of the chair broke just within * months. I have tried reaching out t...
Nov 22, 2022 by Kartikay Patel
Pepperfry.com - Pepperfry delivered a sagging mattress and denied replacement or return and refund Open
We ordered a mattress on October **th, **** and it was delivered on **th October, ****. The mattress was delivered to us rolled up, with sagging more than * inches and with a yellow stain. Their website says it will be delivered Flat, and als...
Nov 07, 2022 by Rachana K P
Pepperfry.com - gmail com Open
They didn't provide the resolution of my sofa from last * month.They accept the problem that sofa is suppressed even though they are not resolving it. Order I'd : *********...
Sep 10, 2022 by Rahul Bhardwaj
Pepperfry.com - Poor Quality Product Replacement Refused Open
I bought a Daiki King Size Bed With Box Storage by Mintwud for Rs **,*** on ** July, ****. Within two months of purchase the product has been damaged twice. Earlier I availed a repair option (** July,****) but it seems the product is of sub par...
Sep 02, 2022 by Arun Kumar Singh
Pepperfry.com - Difference between item and image on website Open
The curtains that I recieved were very different from the images on the website. Both are pink, but the shade is completely different. Despite repeated requests to consider a return, Pepperfry completely refused to accept return and continues t...
Apr 08, 2022 by Shweta Luthra
Pepperfry.com - Damaged shoe rack and seating Closed
Im quite disappointed with this shoe rack from Pepperfry. I’m attaching the pics of the same. Quality is not as expected and definitely not what I saw on the Internet. Very poor quality and customer service. The whole shoe rack looks ver...
Feb 02, 2022 by Natasha
Pepperfry.com - Faulty product received from Pepperfry Open
Received Dining set from Pepperfry.com with poor finishing, cracks. Some chairs differ in height from other chairs. ...
Dec 21, 2021 by VIBHU KINGER
Pepperfry.com - Poor Services of Pepperfry Closed
I have ordered Zuri bed from pepperfry which of Brand home centre. After ** days of waiting, i finally receive the product but while looking at the product boxes invoices attached. They are showing names address of different customer. I contact...
Dec 14, 2021 by Sudhanshu
Pepperfry.com - Defective product delivered and refusal to replace Closed
I ordered an executive chair worth INR ***** from Pepperfry.com (order #*********). They delivered one with a broken leg. As soon as my aged parent sat on it, she fell and hurt her hip. I requested Pepperfry for a replacement. However, they hav...
Oct 21, 2021 by Satyaki Dutta
Pepperfry.com - Order not delivered Closed
I have ordered "Bradley King Sized bed with Hydraulic Storage in dark walnut colour by Evok" on pepperfry.com on ** July **** for Rs **,***. ***% payment was made upfront. The website tracking shows order has been delivered on ** Aug **** at **...
Aug 24, 2021 by Rahul Dasgupta
Pepperfry.com - Faulty product recieved need refund Open
Sir, Recently i bought a product from pepperfry.The product is karl solid wood tv console in rustic teak finish.The order date is **Th april ****. order id is *********. I purchased this product for around *****rs after discount.I receiv...
Aug 22, 2021 by shifas n a
Pepperfry.com - Dining table top is missing Open
This is regarding the order number *********. Supposed to deliver a dining table but only the legs of dining table has been delivered and the table top is missing. Reported to pepperfry and it looks they are not in a mood of providing solution....
Aug 18, 2021 by Rajesh Dandu
Pepperfry.com - Refund theft of Open
I ordered furniture from pepperfry worth *.* lacs and cancelled the orders within ** hrs. I got refund for it but there is a difference of **k. I understand there can be a penalty of *.*% which makes it to around *k. I was told that I used cash...
Aug 01, 2021 by Anisha Balani
Pepperfry.com - Defective queen bed from Pepperfry Open
We bought a new queen bed from Pepperfry.com last month. In a week or so after we started using it we found that its making lot of noises, pasting over the board is coming off and the entire back rest panel is bent. We immediately raised compla...
Jul 22, 2021 by Keya Maitra
Pepperfry.com - INFERIOR QUALITY OF BED Closed
I purchased a bunk bed from Pepperfy.com that came with one year manufacturers guarantee. The bed has completely collapsed...in just nine months.It could not take up the weight of a * yr old child. Horrible experience....... I have been w...
Jul 15, 2021 by D marwah
Pepperfry.com - Different Colour and inferior Window Curtains Delivered Open
I placed an Online Order to Perperfy vide Order No ********* dated **.**.**** for Window Curtain Linen Sheer * Feet Loop Top Curtain by My Gift Booth (SKU: FU*******-S-PM****) along with other items. Item was delivered on **.**.**** and it w...
Apr 27, 2021 by Shanmuga Moorthy T
Pepperfry.com - Pepperfry Bad Service Open
So I have purchased from Pepperfry app on **th Mar ** Wall art by crafter worth Rs. **** - Hand printed floor lamp with gold base amount of Rs ***** and Elton blue arm chair worth of Rs.***** – Total value of Rs.***** from pepperfry and what...
Apr 06, 2021 by Mangesh
Pepperfry.com - Denying Return for defective product Open
I ordered a chair from pepperfry. The product came defective and I raised a return request. They are denying return saying they can repair it and give. Moreover as per their policy if their product came with missing components I am eligible for...
Mar 23, 2021 by Iyan Karkuvel Rajan A
Pepperfry.com - AMOUNT NOT REFUNDED Open
I ordered a shoe rack and intimated the refund ..but amount has not been refunded to my paytm wallet...
Jan 16, 2021 by Shalini Gupta
Pepperfry.com - Ordered wrong size mattress because of wrong specifications mentioned Open
i have ordered a king size bed from pepperfry.com along with that only i have ordered mattress with the size of (*******inchs).They have mentioned the specifications as *******inchs, but they have not mentioned as * mattresses. but i have calcu...
Jan 07, 2021 by Anvesh
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Questions about Pepperfry.com
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What is Pepperfry.com office address?
TrendSutra Platform Services Pvt. Ltd.,
301, B Wing, Commercial Complex,
Kohinoor City, Kirol Road,
Off LBS Marg, Kurla (West),
Mumbai 400070
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