E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
One plus 43 inch tv display panel issue (One Plus ) Open
We have an issue with my tv & one plus support already takes * months & not resolving this issue. Their technician comes when they file a repair request on starting time & they said TV panel issue & if the panel is not arranged then the company...
Jul 14, 2023 by AMAN KUMAR
Booking cancelled but refund not received (Oyo) Open
I booked Oyo room twice and due to some disturbances I was unable to reach the hotel. I immediately informed the same thing to OYO assistant, but they didn't help me properly. Even money deducted and I have not received my booking id. Very bad ...
Jul 14, 2023 by Rashmiranjan Malla
Car sold by false cammitment by showroom (Kia) Open
Kia showroom exicutive sale me new car by saying all service parts awailable at Indore service center I suggest everyone Don't purchase KIA post service is worst gaadi k parts bhi nahi milte meri *day new car ke parts ka almost *month estimate...
Jul 14, 2023 by Ravi Verma
Used waste Cloths delivered My data privacy violated (Mesho app) Open
I have order pants in mesho through COD, product was delivered but was used waste old pants with dameges and bus tickets, i have placed compliant for this but they said the order was cancelled we not resiponsible for cancelled order you have ch...
Jul 14, 2023 by Yogesh
Wrong item received (Snitch Properties And Services Private Limited) Open
i received the wrong product and now when I am trying to talk to them , they don't answer , neither reply to my mails , nor my dms on insta The order I'd is *******. I have included a pdf consisting of what I ordered and what I got instead. Pl...
Jul 13, 2023 by Yuvraj Samrat
Fake products delivered (Stylekicks in) Open
I had ordered * items on **th june **** namely * T-Shirt, *jumper and * set of shoes, the website namely Stylekicks showed description of goods named as versace, Dolce Gabana adidas but all fake products different to the ones showed at website ...
Jul 13, 2023 by Shekhar Tomar
Flipkart refund (Flipkart) Open
For my cancelled order of Flipkart , I have not received the refund and it’s more than ** days already passed. Whenever I raise complain they are marking it resolved without resolving the issue . On calling customer support they are simply gi...
Jul 13, 2023 by Ujjwa kant
For return request rejected (Glowroad By Amazon ) Open
Iordered two products from Glowroad but I didn't fit me and returned it but after *nd day my return request rejected. i have complain customer care. but still product is not pickup.he gave me * working days. But even after * days did not come ...
Jul 13, 2023 by Jyoti rani
Rent not received no services provided as agreed (Nobroker) Open
I have opted for a flat maintenance service from Nobroker, they had informed me that the owner and tenant agreement will be made, also the tenants background check will be done, also the rent amount would be received from tenant and transferred...
Jul 13, 2023 by Ravi Nidagundi
Good shown as delivered but was not received (Myntra) Open
I had ordered the goods on *st of june , the goods were shown as delivered on *th june . I had filed a complaint the same day as the goods were not recieved, the delivery boy himself claimed that he had no orders to deliver that day and only h...
Jul 13, 2023 by Sakshi Thirani
Fraud in Building Commencement and Occupancy Certificate at Mohan Nano Estates by Mohan Lifespaces L (Mohan Lifespaces Llp) Open
Builder Mohan Lifespaces LLP have done fraud, malpractice in Building Commencement Certificate he has used single Commencement Certificate without any wing number on Commencement Certificate its mentioned stlit parking, * floor + ** floor and s...
Jul 12, 2023 by Palvinder Singh
Food not delivered and Support team is not ready to refund (Swiggy) Open
I have ordered food from Swiggy from KFC on June **. While tracking the order I noticed that they came closed to my area and suddenly it showed Delivered. I inquired with Security also but they told no Swiggy delivery came. Generally if any par...
Jul 12, 2023 by Anubhav Ritolia
Misleading advertisement fraud in an Online Course about Drop shipping by a person named Om Baraiya (dropshipuniversity in) Open
I recently clicked over an advertisement about a webinar on selling a "Dropshipping" course in Youtube.I registered for the webinar paying a sum of Rs.** on **st June and attended the same.It was a * hour webinar about how dropshipping works ...
Jul 12, 2023 by BISWARUP DEY
Missing item in packet (Flipkart (ekart)) Open
Hii I purchased a nothing ear * ..I received a missing product then I complaint many times phone call email but rejected my issue Flipkart ask me Open box delivery but product is already open courier boy is open the box product is already open ...
Jul 12, 2023 by Prince kumar
Security Deposit Refund not received even after 70 days (Netplus Broadband Private Limited) Open
Hi I disconnected my Netplus broadband connection in Mohali on *th May **** and the router was collected from my home. It has been around ** days now and I haven't received any refund for my security deposit of Rs. ****. I've been contacting n...
Jul 12, 2023 by Vipul Sharma
I Won a Dubai trip for 2 people in a contest organised on Dilsefoodie official youtube channel For p (Dilsefoodie Officail youtube channel 2 18 million subscribers and travel tides youtube channel 16 subscribers ) Open
Dilsefoodie official YouTube channel along with traveltides organised a FREE DUBAI TRIP CONTEST on Dilsefoodie YouTube channel in which they created a lots of videos which are uploaded on dilsefoodie official YouTube channel (most of these vi...
Jul 12, 2023 by Devanshu Agrawal
Damaged and Stale Cake Received (Swiggy) Open
I received my cake but by looking at it,seems its an old stale dismantled cake. And the cake was completely damaged during delivery as it was not pasted properly with the box resulting in movement of it. I immediately contacted support fo...
Jul 12, 2023 by Pratham Singhi
Not returned or replaced the item (Flipkart Internet Private Limited Bengaluru Karnataka India ) Open
Respected Sir/Mam , I ordered a Portable Air Conditioner Of Bluestar Brand on **th June the product was delivered on **th june , during delivery they didn't opened product and said this is non open box delivery product and gone. I opened it aft...
Jul 12, 2023 by Anubhav Singh
Electric vehicle battery issue (Okinawa Scooters) Open
My vehicle battery faced issue for the *rd time as while taking pickup vehicle was getting turned off automatically. My battery is with the company from last * months and no resolution got till date and battery is with them till date. I tried c...
Jul 12, 2023 by Kunal chainani
Package not delivered on time by Delhivery team (Delhivery) Open
On *nd of July **** I booked a parcel from Pune to Kolkata. The parcel reached Kolkata Delhivery hub at Dankuni on *th July early morning. Since that day the status remained same, no support from customer care despite sending ***s of email, soc...
Jul 11, 2023 by Ritabrata Chakraborty
Mobile Repair Shop damaged my phone and not ready to fix or compensate (iFix India) Closed
IFix India Kamanahalli branch, Bangalore - *. Damaged my iphone xr faceId and front camera when I gave my phone for front & back screen replacement. *. Suspect of stealing the original parts. *. They promised me on replacing the faceId/front...
Jul 27, 2021 by Keerthana Majeti
Weong product delivery (Mamaearth in) Closed
I have ordered bringhraj hair oil but receive baby body lotion and also I didn’t receive *** cashback on my account ...
Jul 26, 2021 by Purnima
Completely hair loss (Mama earth ) Closed
After using mama earth product completely my hair loss too much ...
Jul 25, 2021 by Prashanth Kumar
Product cancellation of byju s (Byjus learning app) Closed
Dear Sir, My name is Sangam Lal Prajapati and I am from Lucknow Uttar Pradesh. Sir I was subscribed byju's learning app for my son for grade * to * in the cost off *****/-. The total payment was made through credit card emi. Byju's counsellor ...
Jul 25, 2021 by Sangam Lal Prajapati
Overcharged against MRP (big bazaar (future retail ltd.)) Closed
I bought a * litre pack of Saffola Oil and its MRP was Rs **** but in the bill they charged me Rs ****. This is ** Rs extra. I usually don't even look but this time I noticed I found them cheating....
Jul 25, 2021 by Snehal Toppo
Refund not given (RELIANCE DIGITAL ) Closed
I had cancelled an order and the refund is not processed . The time they told me to wait has already passed and still they are telling to wait. I need my money urgently please give it back...
Jul 24, 2021 by Jagannathan pk
Not deleverd get of product (Mamaearth) Closed
I ordered some products from mama earth site, one product kid bathing bar is not delivered....
Jul 24, 2021 by Bajrang singh
Defective refrigerator (Haier Fridge) Closed
I had placed an order for Haier *** L * Star Direct cool Single Door Refrigerator (HRD-****SR-R/HRD-****S R-E, Burgundy Red) from online shopping site, Amazon on **.**.**** and got the fridge on **.**.****. The refrigerator has no good build up...
Jul 24, 2021 by Tina Mohapatra
Package not delivered (Mamaearth) Closed
I have ordered * products but i have received only * product and the status is showing delivered There is only a single order id and i am not able to track the status of my second order...
Jul 23, 2021 by Akriti Katiyar
ORDER ID NO to cellspare regarding Display folder of Moto force Order ID Date AddedPayment Method (CELLSPARE COM) Closed
ORDER ID NO ****** to cellspare regarding Display folder of Moto z* force..Order ID: ****** Date Added: **/**/**** Payment Method: Debit Card | Credit Card | Online Banking Shipping Method: Delivery Time: *-** days..IP Address: ****:****:*c**...
Jul 22, 2021 by Anurag Jain
Item defective and poor quality (Cadbury Dairymilk) Closed
I bought cadbury dairymilk minis pack from nearby store. The packaging is absolutely fine and the packaging date on the product is **/** but the product was not in edible form. The chocolate bar texture was grainy instead of a solid bar. Upon e...
Jul 22, 2021 by anketa jandyal
No refund from Driftdeals com (Drift Deals india) Closed
I ordered a JBl bluetooth speaker worth ₹****. How ever due to some circumstances I wasn’t able to receive it and I don’t need it anymore so I emailed the company for refund and returned the product. It has been more than **hrs of return ...
Jul 21, 2021 by PARTH PATEL
Refund not received from NoBroker (No Broker) Closed
I had booked Nobroker Packers and movers service for *th July, which they canceled and informed me just *day before. And I had paid ****/- amount in advance, of which they are yet to refund ****/- to me. Whenever I call their number, nobody pic...
Jul 20, 2021 by Samyak Nanda
Product Missing In This Package (Mamaearth) Closed
Mamaearth product missing in this package...plz refund my money plz help.....
Jul 20, 2021 by AbHiShEk SiNgH
DAMAGED PACKAGED RECEIVED (Nursery Live India) Closed
order id:NLV********** order date : may **, **** delivery date : jun **, **** the complaint was raised by my end on the same date. ie ** June. refund was initiate by them as per the chat on the portal but till date, I haven't received the r...
Jul 20, 2021 by AKASH GUPTA
Service not provided (Urban Company Ltd) Closed
There was a display problem with my TV. On first visit the technician diagnosed that the backlight strips are not working and needs to be replaced. So he replaced those strips after * days which was a very long wait and I was charged Rs. ****/-...
Jul 20, 2021 by Sonal S Yadav
Free 7 Days of Milk Not received as per offer (Supr Daily) Closed
There are * issues: * - As per the offer, I'm supposed to get FREE * days of Milk if I subscribe for * month. I placed the order for * month of Milk with coupon of * days free milk. However, SuprDaily is not ready to offer the * days of Free m...
Jul 20, 2021 by Javed K Aga
Delivered wrong damaged cell phone and charger (ShopMyMobile in Ghaziabad UP) Closed
On visiting their website saw their ad for Nefon Q** Ultra *G (Blue) *GB / ***GB, **MP Quad Camera, ****mAh, Lithium Ion Battery, *.**" with discount price of Rs*,***/-. Ordered same via online (only option available) on **th June, Order No.SH*...
Jul 20, 2021 by Jerald Mathew
Not delivering my package (Mamaearth) Closed
I ordered on *th of july but still my order hasn't been delivered. Two days before they asked me for ** hours and i said yes. But today when i called they were like give us more ** hours. They have been testing my patience since * week. My orde...
Jul 19, 2021 by Gurpreet kaur
My order is incomplete (Mamaearth) Closed
My order is incomplete. I pay online payment but only one product is coming and other two not...
Jul 19, 2021 by Akanksha sachan
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's