E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong item delivered (Myntra) Open
I ordered vinca blue Dyson Airwrap Multistyler from Myntra, item scheduled to be delivered on **th July. Prepaid **,***.** But shockingly on **th July, instead of Dyson , a blue bird statue was delivered! Inside the box the invoice no. & name ...
Aug 03, 2023 by Pretty Brahma
Got defected item (MET STYLE BUSINESS ) Open
Hello I have ordered boAt wireless ear buds but got defected item And now it is not returning and they are not even responding on email I have sent emails too I just want to return it and get my refund I am from Hyderabad Telangana and ...
Aug 03, 2023 by Jalal razzak
Inverter battery not working No response from Company (Exide Batteries) Open
Hi Team I have purchased an inverter battery (A*G*E******) from Exide dealer and was provided with ** months of replacement warranty. From past * months i have started facing related to inverter battery as not giving back up of more than an h...
Aug 02, 2023 by Manish
Package not delivered (Wholesalecosmeticzone on Instagram ) Open
Ordered Mac strobe cream worth **** on ** July **** from their Instagram account. Now they refuse to reply anymore....
Aug 02, 2023 by Amitoj kaur
FLIPKART cancelled my order without my consent (Flipkart) Open
I otdered an office chair which was **** rs and i got a card and supercoins discount and the final price was ****. They cancelled saying there was a price error but the price is still the same. It's **** rs. The card and supercoins discou...
Aug 02, 2023 by Rashmi Ranjan Moharana
Course not cancelled and refund not processed (Byjus) Open
I have obtained BYJUS online classes for Std X for my daughter in June-**, but after ** days trail, I have requested for cancellation of course and immediately the next day online classes were disabled and byjus tablet stopped working. Lat...
Aug 02, 2023 by Fareed khan
Not giving warranty claim (Flipkart) Open
I am deeply disappointed by the complete lack of customer service and support I have experienced throughout this ordeal. It is distressing to witness how a company that prides itself on its warranty policy and customer satisfaction can treat a...
Aug 01, 2023 by Vimlesh
Pathetic Customer support delay in work and charged for wrong items installed (Nobroker Interiors ) Open
I have given my interior project for my first house to nobroker interior service. According to contract the project should be completed on (took * months)**th july **** but still now *st August the major part of the work is pending. They have...
Aug 01, 2023 by Mitesh Jain
OnePlus Pink line issue (OnePlus) Open
My OnePlus * got pink line out of nowhere, when I visited OnePlus store they refused to resolve my issue Even though it has been *.* years from purchase date...
Aug 01, 2023 by Nikhil
Damaged product received (Shyam Krupa Enterprise) Open
i ordered a product from SHYAM KRUPA ENTERPRISE they sent me damaged product when i asked for a refund or return they denied for any service and kept ignoring my messages...
Jul 31, 2023 by parth sharma
Deficiency of service (Flipkart) Open
Flipkart took the gift card and the money from me to sell iphone ** to me on its platform however it blamed me stating the seller did not receive the money. ...
Jul 31, 2023 by Vinayak Bhat
Fraud claim of warranty lapsed by BOAT (Boat) Open
I purchased boat headphones in nov **. after * months It starts malfunction. I raised issue with boat and their service partner came to home. He verified that issue is genuine and it does not have physical damage. So he picks up the headphone. ...
Jul 31, 2023 by Ashish Maheshbhai Dhroliya
Withdraw my admission and refund my amount (UpGrad abroad ) Open
UpGrad abroad team Simmi Juyal and Aman raj Keshari had scam with me and my family UpGrad played with my feeling and emotions I was enrolling for the program with UpGrad so I clearly said to aman and Simmi that you can do loan process so I wan...
Jul 30, 2023 by Prayas kumar
Refund or replacement (Flipkart Internet Private Limited) Open
I have placed an order of Baidhyanath cow ghee *L, Quantity-* on Flipkart on ** June'**** and paid the amount of Rs****. Order ID is OD****************** On *July'**** Ekart ( Flipkart delivery partner) delivered a packet in which there we...
Jul 30, 2023 by Rajendra Singh Rawat
Security refund not processed (Stanza Living Dijon House) Open
I have joined in a PG called stanza living dijon and I made an agreement for the tenure of NOV **** to ** JULY ****.and paid a security deposit of rs **** recently we renewed to stay for another year by paying **** but as the services are bad w...
Jul 30, 2023 by kokkula bhargav
Low quality keyboard sold by Keychron India (Keychron India Private Limited) Open
I am wanting to bring to your attention a grievance I have against Keychron, the manufacturer of the Keychron K* Version * keyboard, which I purchased on **/**/**** through their online portal. The Keychron K* Version * keyboard is advertise...
Jul 30, 2023 by Santosh Nair
Faulty product delivered (Croma) Open
I have received faulty product and even after raising issue at the croma store and customer care, the product has not been replaced or returned. There is no single point of source to contact. Everytime new person contacts and tells a new sto...
Jul 30, 2023 by Anchit
UpGrad abroad is not Cancel my admission and not refund my paym also harassment by bank side (Upgradabroad Com) Open
Academic advisor of UpGrad abroad Miss Simmi Juyal and finance Aman raj keshari had made with me fake promises and commitment for taking the course both of them had convinced me and for study with UpGrad and also Aman and Simmi had done all t...
Jul 29, 2023 by Prayas kumar
Car not delivered on time (Mahindra & Mahindra) Open
i booked my new scorpio classic S** black side facing seats on **th December **** and as per the official waiting period it was to be delivered in **-** weeks. Total booking Amount i piad is **,*** rs/. its been * months and my car is not deliv...
Jul 29, 2023 by Sukhdev singh sandhu
Display got damaged due to their new official update (Samsung) Open
I am using a Samsung S** Plus mobile which I bought in October ****. Recently I updated my mobile to the latest security patch which was officially released and after that update, my mobile display started getting vertical colour lines. I took ...
Jul 29, 2023 by Sai Pavan Kalyan
Funds not appearing in fyers account (Fyers Investment Advisors Private Limited) Closed
I have transferred money from Citibank to Fyers on **th Sept, amount is Rs.*****/- so far it has not appeared in fyers. I have raised a complaint , ticket no. ****** and spoke to them multiple times - they still argue the funds are reversed whe...
Oct 06, 2021 by Santosh
Product cancellation (Byjus) Closed
With due respect I Sayeed Anwar Resident of Rz ****/**b, Tuglakabad extension wants to state that I have enrolled my Nephew Ehsaan Khan Class *rd in Byjus Tablet learning program costing Rs **k and had paid the Downpayment of Rs **k. And got ...
Oct 05, 2021 by Sayeed Anwar
Wrong product receive (Flipkart.com) Closed
Respected sir I ordered philips ** watt bulb from Flipkart, order number on **th August **** OD****************** and when this parcel came to my house **august ****, when I opened this parcel, i found a * watt bulb of Philips when I ordered p...
Oct 05, 2021 by RAJESH KUMAR
Not delivering on time and no response (Myflowerapp com) Closed
I ordered birthday cake and flower for my friend and they charge extra of *** rs for midnight delivery and promised delevery will be by **:** to **:** of *th oct **. Later they called my friend and informed flower not avaliable and delivery wi...
Oct 05, 2021 by Abhilash thomas
Teckpot Order not dispatch even payment already deducted (Teckpot) Closed
I order the mi camera from teckpot portal....after receiving my payment parcel not dispatch and thease people even not respond over mail or phone....after passing *month I am writing this complaint....
Oct 04, 2021 by Gaurav Kumar
Mental Harrassment and Pathetic Service (Nissan) Closed
I sent my Nissan car with Registration number - UP ** BV **** for service at Neo Nissan during last quarter of **** with problem of alignment. Service team informed me that they would need to change some parts including disc brake to ensure ...
Oct 02, 2021 by Mukesh Dhanjani
Package Not Deliverd (Flipkart) Closed
I have ordered a product from flipkart they show me it delivered to me on or before **h September. The product was out for delivery from **th september. But yet i didn't receive any product. I have chat with their support team and also talked ...
Oct 01, 2021 by Mallikarjuna Rao G
ORDER DTDNOT DELIVERED (Shoppon ) Closed
I paid full amount on **july **** but the packet is not delivered. I sent three emails but there is no response. Telephoned to customer care six times once every week. Every time response was "we will despatch within one or two days". I am st...
Oct 01, 2021 by ALAPATI SUDHAKARA BABU
Global Talent Jobs Refund (Global Talent Jobs) Closed
They offered fake job offer in Dubai & collected money for Registration, identity and documents check, NOC.. They conducted fake Skype audio call interview & demanded money for job in Dubai. Later I came to know that the person who conducted Sk...
Sep 28, 2021 by Stanley Anthony
Hassasment calls from Byju s Mr Rajeev (Byjus) Closed
I want to know did we make a mistake if we have downloaded the app of Byjus. What kind of staff Byju's is hiring, is it without checking background? unprofessional people are talking rubbish to the kids and parents... is this kind of services B...
Sep 25, 2021 by Pooja Malhotra
Package delivered in worst condition Damaged plant (Nurserylive.com) Closed
I had ordered a plant from nurserylive.com few days back. However, I am shocked to have received the product today in damaged form. Unfortunately after the product was delivered and when i opened the package for checking the product, i found i...
Sep 24, 2021 by Asish Behera
Cyber Crime Froud (Khatushyam Ayurveda Product And Sales Private Limited) Closed
Dear Sir / Madam I Uday Kumar Parida Here I inform You Khatushyam Ayurveda Products and Sales Company Witch GST Number **AAHCK****H*Z* Based in Address: *** GC, Slice -*, *nd Floor, Scheme no -**, Aranya Nagar...
Sep 24, 2021 by UDAY KUMAR PARIDA
IndiaMART and it s seller scammed me (Indiamart) Closed
I recently made a purchase (**th September, ****) through IndiaMART.com using their "Pay with IndiaMART" or "IndiaMART Payment Protection" which provides ***% buyer protection to the customer. I was under the assumption that once I made the pay...
Sep 23, 2021 by Abdullah Mehmood
Myntra refund fraud (Myntra) Closed
This is regarding the anticipation of the amount Rs. *****.** from Myntra to be credited to Citi Bank credit card. Following is the series of events that happened related to the case. I ordered * items from Myntra detailed : Date : **th Ap...
Sep 22, 2021 by Shalini Gupta
Not getting the product given in warranty 2 5 months ago (mivi duo pods ) Closed
Purchase mivi duo pods in jan ** which works properly just for *-* months so give it warranty *.* months ago later contacted them for the ear pods, which they reply that it is in testing process from last *.* months and now they have stop respo...
Sep 19, 2021 by Vikas Gupta
No replacement for defective product (Zapvi.in) Closed
I ordered two cases, the quality is pathetic of the product received i still kept one, the other one is unusable so i asked for replacement, they're just saying that the delivery is on the way it has been two weeks approx. At this point i just ...
Sep 18, 2021 by Anushka Silhi
Refund Issue Jiomart (Jiomart) Closed
Name - Kamal Singh My Order No - *****************A Shipment No - *****************A-** Order Date - ** Sep **** Order Amount - **** Hi, I have ordered grocery from Jiomart app and my payment was done and after payment my order declined...
Sep 18, 2021 by Kamal Singh
Fraud (Company name dont know) Closed
I ordered a mobile phone but got wrong product now they are not picking up for return and not refunding the money....
Sep 18, 2021 by Yashraj Sandhu
Wrong Item Delivered (Myntra) Closed
I had ordered Crocs Literide Men Blue White Clogs worth Rs *,*** /- on **th September **** from Myntra online. Instead I received Crocs Unisex Sliders worth Rs *,*** /- on **th September ****. As soon as I received the wrong product I placed a ...
Sep 17, 2021 by Tushar Langer
Food not delivered but zomato is not refunding my money (Zomato) Closed
I booked a food delivery from zomato app. It was a liquid food "hot chocalate". It costed around ***rs and I paid through paytm beforehand. It was a contactless delivery due to covid. The delivery boy has kept the package tilted outside my door...
Sep 17, 2021 by Vidhya g
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's