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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
RELIANCE DIGITAL - Defect product Open
Dear Sir/Madam, I have purchased a home product (Lifelong LLDI**, **** Watts, Dry Iron, Temperature Control, Blue & White) from Reliance Digital (*nd October ****) Product is under warranty (Product warranty is * years). On *th Marc...
Apr 09, 2024 by Neetu Kumari
RELIANCE DIGITAL - Defective Product Refund required Open
I purchased a Havells Cooler from Reliance Digitial website on ** Mar ****. Product deliver on * Apr ****, and it was dead on arrival. It was not working. I raised a complaint to Reliance on * Apr and asked for refund. Since then, I called them...
Apr 06, 2024 by Amit Kumar
RELIANCE DIGITAL - RECEIVED DEFECTIVE PRODUCT AND WANT REFUND Open
I purchased SAMSUNG S ** FE on *rd march **** from Reliance retail limited outlet of Moradabad Uttar Pradesh ****** CIN NO. U*****MH****PLC****** the phone is defective . Green lines are showing while playing and video on Youtube. Now the sales...
Mar 05, 2024 by Palak Choudhary
RELIANCE DIGITAL - Delivery Issue Open
Dear sir, I had ordered Iphone ** from Reliance digital on *rd march at *:** am on instant delivery option but I am still waiting for the delivery and delivery status update. not getting any useful information after so many calls and emails...
Mar 04, 2024 by Nitin Mohil
RELIANCE DIGITAL - Delivered Damaged product Closed
Recently I have brought a new DELL laptop in reliance digital store kamareddy Telangana. On **/**/**** i have made payment towards my new dell laptop(DELL **** i*/**Gen) Unfortunately the piece is out of stock in the store so the reliance digi...
Feb 21, 2024 by Arepally Ashrutha
RELIANCE DIGITAL - Refund not received Open
I purchased a laptop from Reliance Digital app on * Nov which was delivered to me on ** Nov. The laptop was faulty and had many problems So I filed a return and refund request on ** Nov, The laptop was picked up from my home on ** Nov and rea...
Dec 28, 2023 by Aman
RELIANCE DIGITAL - Payment unsuccessful Open
I ordered airpods pro, * days ago and the amount was deducted from the UPI but on the app it is showing payment unsuccessful and I contacted customer care but they are telling me to wait....
Nov 09, 2023 by Utkarsh Kumawat
RELIANCE DIGITAL - Faulty product received and not being replaced even after 5 days Closed
On **th August I purchased a New Whirlpool semi-automatic washing machine Ace XL ** on full payment from Elante Mall store, Chandigarh and got it delivered on **th. But found the product as defective. We got a engineer visit on **th who assure...
Sep 01, 2023 by Naresh Sharma
I bought a refrigerator from reliance digital at itanagar arunachal pradesh on ** July ****. Just after a few days it was not working properly and then I made a complaint about it. Then they send a mechanic and he repaired it. but again it's sh...
Sep 01, 2023 by pranjal pratim sharma
RELIANCE DIGITAL - Order Number Old Broken Wornout Product Received Open
Received an old broken headphone set of Lenovo **-July-**** and raised a request. More than * weeks no proper response....
Aug 09, 2023 by Anshul Raghav
RELIANCE DIGITAL - Reliance Digital Order is not being delivered and not cancelling the order Open
I ordered Airpods Pro * from Reliance digital application on **th July **** with an option of express delivery and getting it delivered in * hours as per them but they are not delivering the order, or not even cancelling the same even after mul...
Jul 21, 2023 by Alankrit Sharma
RELIANCE DIGITAL - AC broken during installation Closed
I received the AC on Apr ** - the air filters *.* micron were not installed at the time of installation called the technician who installed the ac and fixed it. Unfortunately during this fixture he knowingly unknowingly broke the latch of A...
Jul 18, 2023 by Niraj
RELIANCE DIGITAL - Package defected Closed
I ordered refrigerator from Reliance digital on **.*.****, I received the defected item and I replaced the product but again I received the defected product. From past ** days I am struggling to get my money back. I have been mentally harassed...
Jun 27, 2023 by Prashant Pandey
Dear Team, I purchased a LG Side by Side refrigerator from Reliance Digital Store Anantapur on **-May-****. They delivered on **-May-**** at *PM, installation done on **-May-****. But I received damaged product. So, I requested them for refun...
Jun 27, 2023 by Kiran Kumar
RELIANCE DIGITAL - Refund Issue Closed
Complaint No.: ********* Amount was deducted from my account and Reliance Digital didn't receive payment, so they asked me pay different mode of payment and other payment will be refunded within * working days. As of now I have not received re...
Jun 10, 2023 by Gajendra M N
RELIANCE DIGITAL - AC installation denial Closed
I, VALLALKANI.K N l, have purchased Samasung *.* ton AC at Reliance digital, Kattupakkam branch, Chennai, Tamilnadu on **.**.**. The product delivered on **.**.** and no one has come for installation till now, as it has been more than ** hours....
Jun 08, 2023 by VALLALKANI K N
RELIANCE DIGITAL - Service providing Closed
Took an Air Conditioner and also they offered special service scheme and took **** extra payment and now not responding for the service request and if request raised they are simply cancelling at their end with out resolving and not even contac...
Jun 01, 2023 by B Moses Anush Kumar
RELIANCE DIGITAL - Warranty denied Open
I had purchased Samsung air conditioner from Reliance digital retail store last year in April. They had sold me the same with an offer which mention * year warranty on various components including Gas recharge. The same was mentioned in the inv...
May 29, 2023 by Vinod KG
RELIANCE DIGITAL - Faulty installation of AC from Reliance digital Closed
I brought new AC-Daikin *.*T *SINV FTKM**U # Serial No ************** from Reliance digital seawood mall Navi Mumbai and delivered on **.**.**** Mr Girish from shop attended and assure services, but My friend beware me from purchaseing f...
May 29, 2023 by Sagar thakare
RELIANCE DIGITAL - PACKAGE DELIVERY ISSUE ASKING MONEY FOR DELIVERY Open
i have purchased an A/C Samsung with TAX INVOICE NO:T**************, PAYMENT REF NO: T****************** on **/may/**** worth Rs ***** from your Store at Kapoorthala Lucknow, which is not yet delivered yet.. Just Now i got a call from driver Mo...
May 26, 2023 by ABHA VERMA
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RELIANCE RETAIL LIMITED
3rd floor, Court House,
Lokmanya Tilak Marg,
Dhobi Talao, Mumbai 400002
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