E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Regarding returning and refunding of product (Ethnikmall) Open
I have purchased a product from ethnicmall with online payment. The product was of worst quality and has no resemblance with the displayed picture other than colour. The received product is not at all worthy for the amount I paid. I tried a lo...
Apr 14, 2019 by Divya Pooja
Fraud done by the company (Dealmyntra.in) Open
Dealmyntra.in website is fraud phone no. and mail id also. I had ordered Redmi Note * Pro ** GB mobile, order id : #*****] (April **, ****) on, [protected] Dealmyntra.in. I did payment through UPI P**********************. The amount ***** got d...
Apr 14, 2019 by Sunita
Doesn't refund money (Mobiclues.com) Open
I ordered a product from this website on ** March ****. After some days I received a message that "Your order from Mobiclues has been cancelled and you've been refunded Rs. ***.** by Mobiclues for Order #****". Your order has been cancelled. B...
Apr 13, 2019 by Abhash Mittal
Proper services not provided (Flipkart) Open
Flipkart offers Flipkart Pay Later service to their selected customers. I've been one of them. So I had been using FPL for my shopping from Flipkart and at the end of the month, I pay the bills. Due to the excessive number of returns, Flipkart...
Apr 13, 2019 by Shweta Pandey
Fake advertisement done (Amazon shop5) Open
Due to a fake advertisement for a sale, I paid money in a hurry but there was no such confirmation message on my contact number and email also. ...
Apr 13, 2019 by Upakar
Refund not received (Mobiclues) Open
Order No #**** I ordered Real me * Pro (**GB *GB) mobile. Still, my order not delivered. Kindly help me in getting my refund amount of Rs. ****. I contact Mobiclues many times but not get a proper response from them. ...
Apr 13, 2019 by Mahesh G
Package not delivered (Dealmyntra.in) Open
I have purchased Samsung galaxy M** mobile on dealmyntra.in on *th April **** payment by google pay order number *****. But till date, I have not received the shipment and customer care also not responding. Two mobile number of dealmyntra fraud...
Apr 13, 2019 by Devilal Jain
Fake commitment done (Just Dial Ltd) Open
I called at just dial customer care and they said that we will send agent at your home place which explains you everything. It was also told by customer care that due to closing time we are offering great discounts as only **** you will be gett...
Apr 13, 2019 by Apoorva shukla
Package not delivered (Dealmyntra.in) Open
I ordered Redmi Note* pro * GB *** ram on * April. I did not get it so far. They sent messages for * days stating that it is in the state hub....
Apr 13, 2019 by Mathews k. George
Online fraud done (Olx Seller ) Open
I bought a mobile from Olx from Sahil Kumar. I paid him **** advance by paytm in **********. Then the courier service asks for security money Rs. ****. I paytm it at **********. He forces me to give it on * separate bills again **** and ****. T...
Apr 13, 2019 by Bijaita Bhattacharya
Package not delivered (Dealmyntra.in) Open
I ordered Redmi Note* pro on * April. My order no is *****. But till now I didn't get my product....
Apr 13, 2019 by Mathews k. George
Fake website delivering fake products (Deal2k19) Open
I have ordered the beats pill *.* Bluetooth speaker and a Bose sound sport free Bluetooth headset. Instead, they delivered me a low-quality fake Bluetooth speaker. Please help me....
Apr 13, 2019 by Vignesh.R
Package not delivered (Shopupi) Open
I have booked Redmi Note * Pro on **/**/**** and did payment of Rs.**,***/- by phonepe. After payment, I got order Id ******** by message to my mobile and then I called the customer care No.****-***-**** (Spoke to Mr Rohit). They told me that a...
Apr 13, 2019 by Raghavendra Rao BP
Package not delivered (Dealmyntra.in) Open
I have ordered a phone (Samsung M**) from dealmyntra.in on April *, ****. The order number is #*****. I have not received the phone to date (April **, ****). I have tried to contact them through their *) Online chat which they never responded. ...
Apr 13, 2019 by Rakesh Koti
Fraud done by the company (Dealmyntra.in) Open
This is a website that is selling phones etc. They have put Redmi Note* Pro on sale and I tried ordering on **th Apr ****. After providing basic information I was asked to pay *****. I made a payment of ***** through BHIM application to purchas...
Apr 13, 2019 by Manjunath KN
Mobile not received (www.dealmyntra.in) Open
I have booked a mobile Redmi note * pro * GB *** GB on **.**.****. The amount paid Rs ***** by Google pay which was confirmed by the website and I also received an email. I am still waiting for the parcel. There is no reply of mail send to them...
Apr 13, 2019 by Virendra Kumar Soni
Wrong product received (Jubliworld ) Open
I ordered a Music Playback Video Calling *.* inch Smart Watch Phone but when I open the box I got a Samsung Bluetooth. I have already cancelled my product and complained but my problem is not solved yet. Please help me....
Apr 13, 2019 by Mukesh Trivedi
Damaged and duplicate products delivered (Factorysales.biz) Open
I order an MI plus * Band with free Bluetooth headphone. They are doing fraud. The products which I received is just duplicate and damaged too. ...
Apr 13, 2019 by Mayur khan
Order not delivered (Shopupi.com) Open
I have ordered Mi Note * Pro through shopupi.in website and made a payment of Rs.*****/- on **/**/****. My order was confirmed and I got an order number ******** with a confirmation that the same will be delivered in *-* days time. After * days...
Apr 13, 2019 by S MANOJ
Package not delivered (Vistaclothes.com) Open
I placed an order for clothes on vista clothes online on *st April ****. Payment was also made to them online. The next day I got a call from a number in Gujarat that the order has been placed. Since then there has been no response. The custome...
Apr 13, 2019 by Priti Mangrulkar
"Thanks a lot Voxya, I was able to downgrade and get a refund. Voxya is revolutionary in bridging the gap between the Brands and Consumers in resolving issues. Appreciate your efforts! "
Sibi
Complaint filed against: No Broker