- Fire in the moving car due to manufacturing defect ^Open

Sanadiip Gadh filed this complaint against Tata Motors on Jul 21, 2023

TATA Safari Vehicle - XZA+, bearing chasis number MAT******NPC*****.

This car was purchased on **.**.**** and is fully covered under warranty.

On **.**.****, while being driven from my home to the office by my driver, we were apprised by another car passenger that our car was on fire from under the front chassis.

We immediately stopped the car on the side, came out of the car, and saw flames coming out of our vehicle. At that very instant, my driver removed drinking water bottles from the car, got under, and diffused the fire. Thereafter, he opened the bonnet and poured more water from the top, helped by the bystanders and passers by.

This was immediately reported to the TATA helpline number ***********.

The vehicle being near SAB Motors, supposedly, one of the TATA dealers, was taken there by the company.

All this while, I have had several communications with Mr. Ankur Sharma (+************) and Mr. Shwetansh Mishra (+************) and also today (**.**.****) a personal visit to SAB Motors, wherein their GM, Mr. Pandey told me a vague excuse that there is no manufacturing defect and that they are not able to decide what caused the fire in the running vehicle.

I have made several calls to TATA Motors to have them address this issue seriously, do due diligence, make whatever repairs are required and return my vehicle, duly repaired and worthy of being driven on the road with safety standards as advertised by their company along with a certificate from the Company that the car is fit and good for use.
Mine, my driver's, and the passer-by's lives were saved by God's grace. If you don't take action, I will ensure that it is done from my end.
It has been more than * days and there is no response from TATA Motors.

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