D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

No signal since 3 days (Videocon D2h) ^Open

I have registered complaint of not getting signal on **.**.****...no any response or Engineer visited for resolution of complaint till date...now * days are completed for complaint...when Engineer will come then I have to pay ***/- as service c...

Aug 24, 2020 by SANDEEP SUTAR

Bill Not Provided (Tata Sky Broad Band) ^Open

Hi Team, This is to let you know that Tata Sky BroadBand is now not able to handle its customer and the request from Customer. I simply asked my bill for month of June from last one month but people are so careless there that they are not prov...

Aug 19, 2020 by Agam Gupta

South Indian channels are not getting (Dish TV) ^Open

DISH Tv stopped to provide many channels eventhough they took money for the same. If searching for the channel which I have already paid ie, manorama news, mathrubhumi news etc ..many times I have complained but response is very very bad.....

Aug 16, 2020 by Abey varughese

Pathetic recharge issue (Dish TV) ^Open

No response from any senior or junior employee . Every year recharge mein , they do fraud in adjusting the money .No asssistance provided. Bas recharge karaate raho .Zabardasti paise khatam kar dete hain . No explanation .Going to switch to sm ...

Aug 11, 2020 by shalini singhal

Extra Money deducted for cable while relocation request without intimation (Tata Sky DTH) ^Open

I purchased a tata sky DTH connection in **** at around ****/- in Pune, I was only provided setofbox, remote and didn't provide dish and cable as there was centralised dish with cable was already provided in our building. So I confirmed from Ta...

Aug 09, 2020 by Vaibhav Kale

Due to infinity app of videocon app recharged with insteadand starving for refund since july 2020 (Videocon D2h) ^Open

Complaint - Client I- ********- Upendra Modi - mistakenly recharged with Rs ***** instead of Rs. ***.** Complaint no : ********* this happened due to no decimal considered at infinity app level for recharge the account...

Aug 07, 2020 by Upendra Ambalal Modi

Days cuted from recharge (DishTV India ) ^Open

I have recharged dishtv for rs.*** my switch off date is **/**/**. But on **/**/** a message came that "Your switch off date is **/**/**." Why so? Please reply! ...

Jul 12, 2020 by Rajesh Dineshbhai Trivedi

Internet service provider not setting my connection (DEN) ^Open

I have made payment for my DEN payment connection on ** june ,****. A service provider name Dheeraj Singh is giving false claim that my internet connection will be set up today ,tomorrow but not answering my phone calls now....

Jun 22, 2020 by Muskan kalra

Videocon panel replacement long pending (Videocon) ^Open

I have a Videocon TV. Which was under warranty. I have raised complaint, technician visited, panel ordered, but it's not dispatched and I am following up with them since ** march. ****. Every time customer care person send an email to concern d...

Jun 20, 2020 by Ankit verma

Channels not visible (Videocon D2h) ^Open

I had made a recharge online through d*h app. When I tried to browse the package it showed me *** pack against my account no. So I made a payment after which I came to know that I am unable to view the channels so again made a recharge of *** w...

Jun 17, 2020 by Ravindra Sawant

Channels missing (DishTV India ) ^Open

I had subscribed to all Hindi music channels like Masti, SonyMix etc. For last somany days I am not getting them. They should be restored....

Jun 15, 2020 by P G M Nadagouda

Dth service is not resumed since last 22 days (Videocon Dth) ^Open

Since **th May, my Dth signal isn't coming due to Amphan. I have complained many times to the customer care, but I getting no response . My Videocon Dth customer ID is *********. My Dth account balance is reducing every day. ...

Jun 11, 2020 by Ramesh Chandra Rout

As per Promise made packaged not delivered (Airtel DTH) ^Open

I have purchased Airtel DTH connection on replacement of old Airtel dth connection on **/**/****.I have offered package of MH sports HD * months package of ****rs..After completing * months my package will be same only but package amount will b...

May 16, 2020 by Ninad hude

Switch off date is before the real date (Dish TV) ^Open

I recharged my account on **/**/**** According to which my swich off date must bo on **/**/**** but i got the massage that my dish tv will switch off on **/**/****.I tried many time to contact to customer care but they don't resolve my issue,I...

May 14, 2020 by Aryan verma

Wrong recharg (D2h Videocon) ^Open

I want to informed you that while recharging through d*h website online for my recharge.I have recharged wrongly to another customer id. I request you to kindly give credit of amount Rs. ****/- in my account immediately. ...

May 10, 2020 by VIJAYAKUMAR K

Set top box show wait date and time synchronises problem (D2h) ^Open

Show wait for date and time synchronises. Show only home channel. ...

May 07, 2020 by Jitender kumar

Less channels being giving and more money is demanded without any transparency The Provider is forc (Apna Cable Network Private Limited) ^Open

We have been using the network connection of Apna Cable since ages but recently the service team has been changed. The service is extremely irresponsible and only demands more money every time we raise a complaint. Initial when the new cable re...

Apr 26, 2020 by Neha Shetty

WRONGFUL CHARGES DEBITED ON MY DTH (Tata Sky DTH) ^Open

I have * set top boxes from TATA SKY (* primary and * secondary). On *th March ****, I requested to temporarily suspend my secondary box- but to my utter dismay - they did not do so and kept the request in pending without giving me any informat...

Apr 20, 2020 by HARSHVARDHAN Agarwal

Service active without information (Dishtv) ^Open

Ayushmaan ,Punjabi active channel and Indian cricket channel automatically activated without my information and after complaining to the service provider they tell that there is lock-in period of **days after that only it can be withdrawn......

Apr 20, 2020 by Ishu Madan

Misbehave by the service provider (Siti Cable Network) ^Open

It's very sad to say that service provided by your company on this type of pandemic situation is very bad. Not only from your local operator but from nodal officer as well as customer care also. Our connection is cut due to no payment where y...

Apr 12, 2020 by Jhasaketan naik

Denied to get service on under warranty TV (Videocon) ^Closed

I had purchased Videocon **inch tv from Vijay sales goregaon, mumbai outlet. My tv gets the panel problem. I mailed Vijay sales and filed a complaint. (M****-*******) now videocon serviceman said to me your tv part is not available form our st...

Aug 20, 2020 by Yogesh Gaonkar

Not refund my money (videocone d2h) ^Closed

i called engineer for repair my d*h and i paid whatever he said of amount but after i did payment comoany deduct my balance from my account these is very worst ...

Aug 18, 2020 by shivdatta A Jaan

Zing digital connetion (Dish TV) ^Closed

* വർഷം മുൻപ് zing digital എടുത്തു. ഇപ്പോൾ ചാനൽ കിട്ടുന്നില്ല അന്വേഷിച്ചപ്പോൾ zing videocorn ആയിട്ട് ലയിച്ചു ...

Aug 18, 2020 by Unnikrishnan S

Recharge not reflected (D2h Videocon) ^Closed

I have Recharged my D*H Account today i.e,**-Aug-**** through d*h website and the payment mode as PAYTM . The transaction is successful but my d*h account did not get reflected.I Spoke with customer care multiple times but no response for the...

Aug 15, 2020 by Venkatesh

Set top box not power on (D2h Videocon) ^Closed

my set top box is not powering on since **.**.****. i have launched complaint on **.**.**** but it was closed without any action. i have d*h's **** gb set top box worth Rs. ****. they are providing me hd set top box in replacement of the same w...

Aug 14, 2020 by nileshkumar patel

I would like to lodge a complaint against my cable TV operator (World View Jorhat) ^Closed

I am an old consumer of World View Cable TV services, Jorhat. But off late every month I have been facing gross negligence from their side. Every time I recharge for their services and once I'm done with the payment, they keep the service disco...

Aug 13, 2020 by Peenaz Rahman

215 Mbps speed on 100 Mbps fiber optics broadband (Tata Sky Broadband Private Ltd) ^Closed

Purchased Tata Sky fiber optics broadband connection on *Aug** with *** Mbps *** GB monthly plan and pre-paid Rs ****. Actual download speed obtained is *-** Mbps after *:** pm. Raised the problem with Tata Sky Customer care vis ticket no C****...

Aug 12, 2020 by Vishal Kumar

Sufficient balance but disconnected service (Videocon D2h) ^Closed

my customer id is ******** i have more than rs*** balance but the service is not activated.. Recharge of Rs.*** for ******** (Order ID - FCDA***************) is successful. ...

Aug 12, 2020 by Priyaranjan Mishra

Refund not issued (Dth connect) ^Closed

I have made payment for a dish tv connection on Mar **,**** and cancelled . Till now i have not received the refund...

Aug 10, 2020 by Vishnu Raj

Company lost the package (Lulu Sky) ^Closed

My parcel has been lost by the company and I also raised complaints about it but no action is being taken by the company and not even paying my money back. ...

Aug 06, 2020 by Nikita Shivaji Mhaske

Incorrect Debit in my account (Videocon D2h) ^Closed

I have recharged my account on **th July **** for *** rupees. They have incorrectly debited my account and it is showing a negative balance. Please help...

Aug 06, 2020 by Krishnan SM

Videocon recharge of for 28 days expire in 20 days (Videocon D2h Services ) ^Closed

Recharge on *th july for **days amount rs ***. But its expire on **th july. Not working for full ** days. Fake description update on recharge. Location Hamirpur Himachal Pradesh...

Jul 30, 2020 by Mohan Lal

Service of a cable operator (Den Cable Operator Lucknow Sitapur Road Sanjay cable ) ^Closed

I want to lodge a complaint against Sanjay Cable operator their service is very bad When ever they feel they cut our connection , They never use to come on time to collect charges of a month because of we our unable to continue watching. Th...

Jul 27, 2020 by Alok Saxena

Dish tv Dth payment done but installation is not uet done (Dish TV) ^Closed

I made I online payment of rs **** through dish tv site for new connection. But installation not yet done. They are taking a complaint but issue not resolved. Every time when I called to customer care , I am getting reply that " Request forward...

Jul 16, 2020 by Rajesh Kamble

DistvPoor Service Cheating (Dish TV) ^Closed

Due to change in Distv stellite signal change , they have stopped my tv paid channels from March *st **** and then they have stopped on March **nd ****. We have reached them and complained on March *th **** and then we have reached them some *...

Jul 13, 2020 by DileepKumar

Amount deducted (Videocon Services customer ID no ) ^Closed

Complaint number ********* still pending to be resolved. It been ** days now. First they charged me for faulty repair. Then again comlaint were raised for repair which was supposed to be free as this concern was raised within ** days of last se...

Jul 12, 2020 by Pancham Prasad

Cheating about service (Dish TV) ^Closed

Actually I have recharged for a month but after * or * days suddenly showing please subscribe the channel on every channel trying to watch ...I called to customer care they answered irresponsible to you have to buy a cable for we changed the an...

Jul 12, 2020 by K VENKATA RAMESH

Smart box not delivered fake commitment (Dish TV) ^Closed

Fake or wrong information or commitment by the staff and after that no one can talk. Too many times call to customer care. It's a harshment to the customer. Very very poor service....

Jul 11, 2020 by Pranjal rai

LED TV Reparing (Videocon) ^Closed

TV Reparing from Shop but after that it is not working properly . i tried to call him phone is showing switched off...

Jul 09, 2020 by Nishant Bajpai

Amoubt deducted (Videocon D2h) ^Closed

i have reacharged my d*h through google pay and amount was deducted from my acvount, but recharge was not successful and its showing failed ...

Jul 09, 2020 by lijithgopal