D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

DTH neither recharged nor recharge amount refunded (Tata Sky D2h) ^Open

TV recharged on **/**/** through net banking (ac.no.xxx***)at *.**pm.Ref #IGAHVUIUU*.Bank statement as well as message in the mobile shows the transaction.Tata Sky denies of receiving the amount.Pls refund the amount immediately....

Jun 01, 2020 by Ram Chandra Mandal

Since 11 Days I am not Able to watch TV But I have Paid for Next 6 Month (Videocon D2h) ^Open

Hi, My self sapan Kumar giri I have d*h connection with following registered mobile number. Registered mobile Number ********** Customer ID ********* If you want to talk to me please call on ********** I have requested customer ca...

Jun 01, 2020 by Sapan kumar giri

As per Promise made packaged not delivered (Airtel DTH) ^Open

I have purchased Airtel DTH connection on replacement of old Airtel dth connection on **/**/****.I have offered package of MH sports HD * months package of ****rs..After completing * months my package will be same only but package amount will b...

May 16, 2020 by Ninad hude

Cable TV services not resumed (Siti Digital) ^Open

I made a payment of Rs.*** towards my cable TV services. It's been * days and the services are not being resumed, despite talking to customer care representatives several number of times....

May 14, 2020 by Upasana

Switch off date is before the real date (Dish TV) ^Open

I recharged my account on **/**/**** According to which my swich off date must bo on **/**/**** but i got the massage that my dish tv will switch off on **/**/****.I tried many time to contact to customer care but they don't resolve my issue,I...

May 14, 2020 by Aryan verma

Wrong recharg (D2h Videocon) ^Open

I want to informed you that while recharging through d*h website online for my recharge.I have recharged wrongly to another customer id. I request you to kindly give credit of amount Rs. ****/- in my account immediately. ...

May 10, 2020 by VIJAYAKUMAR K

Set top box show wait date and time synchronises problem (D2h) ^Open

Show wait for date and time synchronises. Show only home channel. ...

May 07, 2020 by Jitender kumar

Less channels being giving and more money is demanded without any transparency The Provider is forc (Apna Cable Network Private Limited) ^Open

We have been using the network connection of Apna Cable since ages but recently the service team has been changed. The service is extremely irresponsible and only demands more money every time we raise a complaint. Initial when the new cable re...

Apr 26, 2020 by Neha Shetty

WRONGFUL CHARGES DEBITED ON MY DTH (Tata Sky DTH) ^Open

I have * set top boxes from TATA SKY (* primary and * secondary). On *th March ****, I requested to temporarily suspend my secondary box- but to my utter dismay - they did not do so and kept the request in pending without giving me any informat...

Apr 20, 2020 by HARSHVARDHAN Agarwal

Service active without information (Dishtv) ^Open

Ayushmaan ,Punjabi active channel and Indian cricket channel automatically activated without my information and after complaining to the service provider they tell that there is lock-in period of **days after that only it can be withdrawn......

Apr 20, 2020 by Ishu Madan

Misbehave by the service provider (Siti Cable Network) ^Open

It's very sad to say that service provided by your company on this type of pandemic situation is very bad. Not only from your local operator but from nodal officer as well as customer care also. Our connection is cut due to no payment where y...

Apr 12, 2020 by Jhasaketan naik

Videocon cheating customers (Videocon D2h) ^Open

Videocon d*h is charging customer for ** days cycle eventhough TRAI says charges per month. Eg. for the month of January, which have ** days, they will charge for one more day in addition to charges directed by TRAI as monthly charge. Also they...

Feb 26, 2020 by Deepesh A

Excess charge of Rsto my TATA Sky account (Tata Sky) ^Open

I am not satisfied with decision of Tata Sky nodal officer. My complaint is not addressed properly, without giving any logical or justifiable reason for change in my subscription plan and increase of my subscription amount without even informin...

Feb 20, 2020 by Manishaa Seksaria

My money debited (Sun Direct Dth) ^Open

**/**/**** bill payment I have make a reacharge to sundirect forth is *** I have done day mustakely I have typed **** but the sundirect provider receiver amount *** but my account is debited **** I have contacted sundirect thay are saying onl...

Feb 18, 2020 by Mohammad Mahaboob Subhani

Complaint against service engineer (Airtel Digital Tv) ^Open

Complain against Engineer name jitendra Kumar his phone no - **********.... He even doesn't know how to talk to customer.... Bcoz of these type of fake people's Airtel lost customers..... They do miss behaves.....in short he is theft..... In We...

Feb 06, 2020 by Priyanshu Garg

Not activation of subscribed plan (Airtel DTH) ^Open

I have purchased Airtel XStream Box on **rd January via the Online portal of Airtel. Being an Airtel Thanks Customer I got this deal in Rs. **** which includes charges for * year free Airtel TV OTT (Xtream) Content & *-month DTH services as wel...

Feb 04, 2020 by Ashirvad

Refund not received pending since last 3 month (Online DTH) ^Open

I have made a transaction of Rs **** on * th October **** with online dth for dish tv setup box installation but the installation doesn't take place . Dth customer service confirmed me of refund of the same with * to ** days but it's been m...

Jan 08, 2020 by Raju singh

Reliance Big TV DTH Booking not refunded (Reliance Ada Group Enterprises Private Limited) ^Open

I have booked Reliance big TV DTH on **th March **** vide booking id No ******** for * connections and paid Rs. *** for each connection i.e. paid total of Rs. ***. But no installation is done till date and even after multiple reminders for refu...

Dec 26, 2019 by Neeraj Singhal

Tata Sky Payment Issue (Tata Sky) ^Open

I tried to book the tata sky connection through their website using a credit card twice on the date (** Dec ****) but it didn't work because of the server issue on their side. Then I booked the connection via COD, Installation was done the next...

Dec 23, 2019 by Ranjith Udayakumar

Foul Play by Asianet Digital Cable in Kerala (Asianet Communication Digital Tv) ^Open

I was using Asianet cable TV (Kerala) since ****. Initially, I have paid one year subscription, then * year subscription, then * year subscription and there after yearly subscriptions. During Initial years, they used to give all channels for wh...

Oct 12, 2019 by Biju

Even showing 0 balance even after recharged (Videocon D2h Services ) ^Closed

I have recharged my d*h account on * may amount is deducted from my account but still showing * balance. ...

May 08, 2020 by Arvind mishra

Service not available after recharge also (Videocon Services customer ID no ) ^Closed

I have recharged my account on *th May but still services of videocon d*h are not resumed and I could not see any channel. In fact by recharge due date is **th May however, my services are suspended by videocon without any intimation. Custom...

May 07, 2020 by Sopan thube

Recharged full amount but channels are not coming (Videocon recharge) ^Closed

I had recharged account with ***Rs but since morning channels are not working and i am calling customer care in every * mins, but calls are always busy. Please start my service : Customer Id : ********* Name Dinesh Mehra...

May 07, 2020 by Kapil Kukreja

Recharge done but not reflected (Videocon recharge) ^Closed

Today, I was trying to recharge my d*h account number ********* with an amount of Rs. *** using the d*h infinity app. I used my PNB debit card. My account was successful debited with Rs. *** but recharge was no reflected. Several times I refres...

May 07, 2020 by Ishraque Ahmed Ansari

Nothing coming on tv (Videocon D2h) ^Closed

No channels are working and showing channels not subscribed although we have recharged the account and there is balance in th account. Their customer care services are the worst with zero solutions....

May 07, 2020 by Om naagar

channels are not working (D2h Videocon) ^Closed

May 07, 2020 by Asha

Channels are not showing up (Videocon D2h Services ) ^Closed

Channels are not showing up suddenly from today afternoon. Even though recharge is sufficient for this. ...

May 07, 2020 by Rohan Rokadia

Channels are added but not activated and I have recharged but not activated (Airtel DTH) ^Closed

I have changed my plan but only some channels are activated. I have recharged my account yesterday but it is still not activated. ...

Apr 12, 2020 by Amiksha

I have recharged my Airtel DTH account but it s couldn t show or not active my tv channels (Airtel DTH) ^Closed

My order ID is:-********...

Apr 02, 2020 by Neel Patel

Recharge issue (Videocon D2h Services ) ^Closed

I have recharged two times they are simply deducting my recharge amount in one day ...

Apr 02, 2020 by Nargis shaikh

Channels are not started (Dish TV) ^Closed

I have paid *** rs.. though channels are not started. Registered mobile number ********** VC no. ***********...

Apr 01, 2020 by Aniket Surwade

Recharge for Entire Year but Not Received the Sevices (Tata Sky India) ^Closed

I have recharge my Tata Sky account ********** for entire year in April, as per service contract they have to provide service for** months however now they have zero out my balance in January and need more money. I have raised complaint multip...

Jan 09, 2020 by Ashish Gupta

Not fixing the setup box problem (Tatasky) ^Closed

On **th Dev.**** I had recharged my Tatasky subscriber I.D. no.********** amounting to Rs.***/- and the system showed software is downloading with *% progress. In this regard i had contacted the customer service of tatasky the same day and they...

Jan 06, 2020 by Dipankar Rai

Complaint regarding malpractices followed by Videocon provider (Videocon D2h Services ) ^Closed

Dear Team, This is regarding unnecessary assigning channel to my Ala-carte pack for a fixed time period. As you can see in the attached screenshot the Videocon d*h provider purposely assigned "Star Bharat" channel to my user id "********". ...

Jan 05, 2020 by Shrikant Panda

Deducted amount of my account (D2h Videocon) ^Closed

Without my notice Rs. *** has been deducted from my D*H account towards engineer service though the engineer has not visited. When I ask to revert the amount to my account, they are always kept on going creating a new ticket and ignore the olde...

Jan 04, 2020 by Bhalchandra mangilal Chavan

Bad service and product (Videocon D2h Services ) ^Closed

From the past few months we are facing set top box restart issue and we keep on complaining about the issue but every day they use to say within * hours issue will be resolved but still no one visited. Once engineer visited for issue but did ...

Jan 02, 2020 by Syed Zulfikhar Ahmed

Multi tv converted to single tv (Dishtv) ^Closed

Hi Team, I have been victim of dth converted to single connect from multi tv connection. My mother use to watch aastha and other channel and they have stopped showing us channel saying it is converted to single connection. You need to recha...

Dec 03, 2019 by PUNEET GUPTA

Intentonal harassment by cutting off channels (Videocon Dth) ^Closed

Continious and frquent harassment by cutting off channels everyday from **th of this month....

Nov 29, 2019 by Anima Dash

TV has been suspended for more than 6 months (Independent tv dth operator) ^Closed

I purchased Independent TV this year, first, within a month my all HD channels were stopped and soon after that my complete services were disrupted. Its been more thank * months now....

Nov 29, 2019 by Amit Garg

Videocon dth harassing services (Videocon Dth Services) ^Closed

Continuous blockage of network purposely to extract money.Harassament...

Nov 27, 2019 by Anima Dash