D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Videocon recharge of for 28 days expire in 20 days (Videocon D2h Services ) ^Open

Recharge on *th july for **days amount rs ***. But its expire on **th july. Not working for full ** days. Fake description update on recharge. Location Hamirpur Himachal Pradesh...

Jul 30, 2020 by Mohan Lal

Service of a cable operator (Den Cable Operator Lucknow Sitapur Road Sanjay cable ) ^Open

I want to lodge a complaint against Sanjay Cable operator their service is very bad When ever they feel they cut our connection , They never use to come on time to collect charges of a month because of we our unable to continue watching. Th...

Jul 27, 2020 by Alok Saxena

Dish tv Dth payment done but installation is not uet done (Dish TV) ^Open

I made I online payment of rs **** through dish tv site for new connection. But installation not yet done. They are taking a complaint but issue not resolved. Every time when I called to customer care , I am getting reply that " Request forward...

Jul 16, 2020 by Rajesh Kamble

Days cuted from recharge (DishTV India ) ^Open

I have recharged dishtv for rs.*** my switch off date is **/**/**. But on **/**/** a message came that "Your switch off date is **/**/**." Why so? Please reply! ...

Jul 12, 2020 by Rajesh Dineshbhai Trivedi

Internet service provider not setting my connection (DEN) ^Open

I have made payment for my DEN payment connection on ** june ,****. A service provider name Dheeraj Singh is giving false claim that my internet connection will be set up today ,tomorrow but not answering my phone calls now....

Jun 22, 2020 by Muskan kalra

Videocon panel replacement long pending (Videocon) ^Open

I have a Videocon TV. Which was under warranty. I have raised complaint, technician visited, panel ordered, but it's not dispatched and I am following up with them since ** march. ****. Every time customer care person send an email to concern d...

Jun 20, 2020 by Ankit verma

Channels not visible (Videocon D2h) ^Open

I had made a recharge online through d*h app. When I tried to browse the package it showed me *** pack against my account no. So I made a payment after which I came to know that I am unable to view the channels so again made a recharge of *** w...

Jun 17, 2020 by Ravindra Sawant

Channels missing (DishTV India ) ^Open

I had subscribed to all Hindi music channels like Masti, SonyMix etc. For last somany days I am not getting them. They should be restored....

Jun 15, 2020 by P G M Nadagouda

Dth service is not resumed since last 22 days (Videocon Dth) ^Open

Since **th May, my Dth signal isn't coming due to Amphan. I have complained many times to the customer care, but I getting no response . My Videocon Dth customer ID is *********. My Dth account balance is reducing every day. ...

Jun 11, 2020 by Ramesh Chandra Rout

As per Promise made packaged not delivered (Airtel DTH) ^Open

I have purchased Airtel DTH connection on replacement of old Airtel dth connection on **/**/****.I have offered package of MH sports HD * months package of ****rs..After completing * months my package will be same only but package amount will b...

May 16, 2020 by Ninad hude

Switch off date is before the real date (Dish TV) ^Open

I recharged my account on **/**/**** According to which my swich off date must bo on **/**/**** but i got the massage that my dish tv will switch off on **/**/****.I tried many time to contact to customer care but they don't resolve my issue,I...

May 14, 2020 by Aryan verma

Wrong recharg (D2h Videocon) ^Open

I want to informed you that while recharging through d*h website online for my recharge.I have recharged wrongly to another customer id. I request you to kindly give credit of amount Rs. ****/- in my account immediately. ...

May 10, 2020 by VIJAYAKUMAR K

Set top box show wait date and time synchronises problem (D2h) ^Open

Show wait for date and time synchronises. Show only home channel. ...

May 07, 2020 by Jitender kumar

Less channels being giving and more money is demanded without any transparency The Provider is forc (Apna Cable Network Private Limited) ^Open

We have been using the network connection of Apna Cable since ages but recently the service team has been changed. The service is extremely irresponsible and only demands more money every time we raise a complaint. Initial when the new cable re...

Apr 26, 2020 by Neha Shetty

WRONGFUL CHARGES DEBITED ON MY DTH (Tata Sky DTH) ^Open

I have * set top boxes from TATA SKY (* primary and * secondary). On *th March ****, I requested to temporarily suspend my secondary box- but to my utter dismay - they did not do so and kept the request in pending without giving me any informat...

Apr 20, 2020 by HARSHVARDHAN Agarwal

Service active without information (Dishtv) ^Open

Ayushmaan ,Punjabi active channel and Indian cricket channel automatically activated without my information and after complaining to the service provider they tell that there is lock-in period of **days after that only it can be withdrawn......

Apr 20, 2020 by Ishu Madan

Misbehave by the service provider (Siti Cable Network) ^Open

It's very sad to say that service provided by your company on this type of pandemic situation is very bad. Not only from your local operator but from nodal officer as well as customer care also. Our connection is cut due to no payment where y...

Apr 12, 2020 by Jhasaketan naik

Videocon cheating customers (Videocon D2h) ^Open

Videocon d*h is charging customer for ** days cycle eventhough TRAI says charges per month. Eg. for the month of January, which have ** days, they will charge for one more day in addition to charges directed by TRAI as monthly charge. Also they...

Feb 26, 2020 by Deepesh A

Excess charge of Rsto my TATA Sky account (Tata Sky) ^Open

I am not satisfied with decision of Tata Sky nodal officer. My complaint is not addressed properly, without giving any logical or justifiable reason for change in my subscription plan and increase of my subscription amount without even informin...

Feb 20, 2020 by Manishaa Seksaria

My money debited (Sun Direct Dth) ^Open

**/**/**** bill payment I have make a reacharge to sundirect forth is *** I have done day mustakely I have typed **** but the sundirect provider receiver amount *** but my account is debited **** I have contacted sundirect thay are saying onl...

Feb 18, 2020 by Mohammad Mahaboob Subhani

DistvPoor Service Cheating (Dish TV) ^Closed

Due to change in Distv stellite signal change , they have stopped my tv paid channels from March *st **** and then they have stopped on March **nd ****. We have reached them and complained on March *th **** and then we have reached them some *...

Jul 13, 2020 by DileepKumar

Amount deducted (Videocon Services customer ID no ) ^Closed

Complaint number ********* still pending to be resolved. It been ** days now. First they charged me for faulty repair. Then again comlaint were raised for repair which was supposed to be free as this concern was raised within ** days of last se...

Jul 12, 2020 by Pancham Prasad

Cheating about service (Dish TV) ^Closed

Actually I have recharged for a month but after * or * days suddenly showing please subscribe the channel on every channel trying to watch ...I called to customer care they answered irresponsible to you have to buy a cable for we changed the an...

Jul 12, 2020 by K VENKATA RAMESH

Smart box not delivered fake commitment (Dish TV) ^Closed

Fake or wrong information or commitment by the staff and after that no one can talk. Too many times call to customer care. It's a harshment to the customer. Very very poor service....

Jul 11, 2020 by Pranjal rai

LED TV Reparing (Videocon) ^Closed

TV Reparing from Shop but after that it is not working properly . i tried to call him phone is showing switched off...

Jul 09, 2020 by Nishant Bajpai

Amoubt deducted (Videocon D2h) ^Closed

i have reacharged my d*h through google pay and amount was deducted from my acvount, but recharge was not successful and its showing failed ...

Jul 09, 2020 by lijithgopal

Wrong Deduction (Videocond2h) ^Closed

I live in Gorakhpur.I requested for a new remote and on **th July and person came from D*h and after tuning the remote wrongly deducted Rs *** and further asked for Rs *** and by rule of Videocon D*h only Rs *** is charged for new remote. Well,...

Jul 07, 2020 by Rishi Srivastav

Tata Sky giving false information to customer and simlly tskjng money from customers (Tata Sky DTH) ^Closed

Tata sky provided me Binge fire stick which was not working and due to the lockdown it was not collected by the mechanic nor it was installed. They charged me huge money and also amazon prime membership fee was also charged. Now the prime membe...

Jul 06, 2020 by A kamath

service are too bad (DEN) ^Closed

Since yesterday the dish is not working and only a few channels are there and with a lot of disturbance...

Jul 06, 2020 by Alok

New Smart kit not working (Dish TV) ^Closed

I bought a smart kit for dish tv. It's not working. Complained to dish tv. But they are not taking any action. Neither sending technician or change faulty kit. ...

Jul 04, 2020 by vijay Kr

Channel subscribe not showing (Dish TV) ^Closed

I have added channels on the dish tv and recharged accordingly however no new channel were added because the cost of the channel is low now they are saying for technical help and asking extra amount....

Jul 04, 2020 by Radhe shyam

Videocon tv not repair (Videocon) ^Closed

Videocon led tv pannel complaint has occurred in warranty period. . customer care send mechanic to to my house he said no spares are receiving so he cannot repair it .my complaint I'd no is Lp *************....

Jun 19, 2020 by N sridhara Rao

Balance in account yet showing insufficient balance (Videocon D2h) ^Closed

Balance sufficient in account showing last date */*/**** but no channel are in view & showing insufficient balance ...

Jun 19, 2020 by Lilendra kumar sahu

Not receiveng the call or working on the complaint (Dishtv) ^Closed

Signal not found is represented on many channels the customer care is not picking up the phone nor the dealer message is also not answerable this all is happening from past * months ...

Jun 18, 2020 by Sanjeev Mishra

DTH neither recharged nor recharge amount refunded (Tata Sky D2h) ^Closed

TV recharged on **/**/** through net banking (ac.no.xxx***)at *.**pm.Ref #IGAHVUIUU*.Bank statement as well as message in the mobile shows the transaction.Tata Sky denies of receiving the amount.Pls refund the amount immediately....

Jun 01, 2020 by Ram Chandra Mandal

Since 11 Days I am not Able to watch TV But I have Paid for Next 6 Month (Videocon D2h) ^Closed

Hi, My self sapan Kumar giri I have d*h connection with following registered mobile number. Registered mobile Number ********** Customer ID ********* If you want to talk to me please call on ********** I have requested customer ca...

Jun 01, 2020 by Sapan kumar giri

Cable TV services not resumed (Siti Digital) ^Closed

I made a payment of Rs.*** towards my cable TV services. It's been * days and the services are not being resumed, despite talking to customer care representatives several number of times....

May 14, 2020 by Upasana

Even showing 0 balance even after recharged (Videocon D2h Services ) ^Closed

I have recharged my d*h account on * may amount is deducted from my account but still showing * balance. ...

May 08, 2020 by Arvind mishra

Service not available after recharge also (Videocon Services customer ID no ) ^Closed

I have recharged my account on *th May but still services of videocon d*h are not resumed and I could not see any channel. In fact by recharge due date is **th May however, my services are suspended by videocon without any intimation. Custom...

May 07, 2020 by Sopan thube

Recharged full amount but channels are not coming (Videocon recharge) ^Closed

I had recharged account with ***Rs but since morning channels are not working and i am calling customer care in every * mins, but calls are always busy. Please start my service : Customer Id : ********* Name Dinesh Mehra...

May 07, 2020 by Kapil Kukreja