D2H Complaint, TRAI complaints, DTH Complaints

D2h Complaints

DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV. Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include Airtel Digital TV, Dish TV, Tata Sky, Reliance Digital TV, Videocon D2H etc. The most commonly reported D2H complaint by customers include poor TV signal, channel not added, recharge related issue etc. So what can you do if you have complaint against your DTH provider? First and foremost you should raise your concern at the customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :

Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575

However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI. You can call TRAI's at 0120-6898689 or mail them at das@trai.gov.in. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India. If you still feel helpless, the next best option would be approaching your nearest consumer forum. The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. We generally receive about 40 monthly d2h complaints.

Multi tv converted to single tv (Dishtv) ^Open

Hi Team, I have been victim of dth converted to single connect from multi tv connection. My mother use to watch aastha and other channel and they have stopped showing us channel saying it is converted to single connection. You need to recha...

Dec 03, 2019 by PUNEET GUPTA

Foul Play by Asianet Digital Cable in Kerala (Asianet Communication Digital Tv) ^Open

I was using Asianet cable TV (Kerala) since ****. Initially, I have paid one year subscription, then * year subscription, then * year subscription and there after yearly subscriptions. During Initial years, they used to give all channels for wh...

Oct 12, 2019 by Biju

Videocon TV complaint not being attended for 5 months (Videocon) ^Open

I have a Videocon smart TV under * years warranty. It has several problems including slowness, frequent android app crash. I have launched a complaint in April ****. Technician has taken *** rs. as a service charge even if the warranty is valid...

Sep 28, 2019 by Mahesh Kolambekar

Refund of ₹1500 of subscription after discontinuing connection (Videocond2h) ^Open

Due to totally unsatisfactory service we requested discontinuing services & refund subscription. in *st week September '**....

Sep 10, 2019 by B V S BALIGA

Package not delivered accurately (simran cable network) ^Open

Cable operator never provides the channels we take in the package and charged for all channels. Please do the needful....

Sep 07, 2019 by Ashish Bagde

Fraud done by independent TV connection (Independent Tv) ^Open

I booked an Independent tv connection on ** March ****. Their customer care after four months continuously told me that it will be connected within a week. But after * months waiting they installed the connection. Still, from last Jan month, th...

Sep 03, 2019 by Amit verma

Dth service not resumed since 3 months (Independent Tv) ^Open

The services of this dth provider are stopped form July **, ****, and till date. Between this time period provider promised * to * time for the resumption of their service but failed. Lastly, he gave a date of ** Aug but still it is same no cus...

Sep 03, 2019 by Suraj raj

Tata Binge service not deactivated (Tata Sky D2h) ^Open

I had given request for de-activation of trial pack of Tata Sky Binge on **-**-**. It has still not been de-activated and I am being charged for the same. I have contacted customer service a number of times as per complaint number *L**UBH* but ...

Sep 02, 2019 by Saluzino Dsa

Harassment & fraud by Airtel DTH company (Airtel DTH) ^Open

*. Airtel set-top box (so-called upgraded) is not getting connected to wi-fi broadband internet wherein from the same location my other gadgets are getting connected ie. Led smart tv, digital camera, laptop, mobiles. *. The video screen hangs ...

Aug 30, 2019 by ARJUN RAWAT

Regarding relocation issue (Tatasky) ^Open

My account is linked with RMN i.e ********** and my alternative no. Is **********.. I have raised a reallocation request on *-*-****, since that to till date there is no response from your side.. My call history for the request are as fol...

Aug 29, 2019 by DHEERAJ Chunduri

Regarding independent TV services (Independent Tv) ^Open

Dear Concern I have a connection of independent tv from **/**/**** which is bookedonline in **/**/**** and i got this connection after ** months approx. After getting connection i have faced many problems like firstly HD channels are not av...

Aug 29, 2019 by Vaibhav verma

Add on channels not activated on my SunDTH (Sun Direct) ^Open

I use Sun Dth and I have subscribed to HD Pack and few channels are not available in my pack so I opt for Add ons, Similarly I activated Sony Six on *rd and Sony Ten on *th of August and till date those channels are yet to be activated, I...

Aug 26, 2019 by Hemanth

Regarding recharge d2h (D2h Videocon) ^Open

My d*h id is ********* but customer care call me my recharge id is ******** but after done my recharge customer care call me this is not your id and I will solve your problem in ** hours but now customer care no reply....

Aug 21, 2019 by Manoj

Pathetic customer support (Videocon D2h) ^Open

I requested an engineer visit to solve no signal issue on **th Aug and was promised that the engineer will visit in ** hrs. I stayed back home to attend the engineer for a full day and then follows up the engineer, he just rudely said call him ...

Aug 14, 2019 by Santos Sundaray

Service get disconnected (Videocon D2h) ^Open

I complained my D*h is showing the signal not available problem on *-Aug-****. They sent one person to fix that issue. I paid the amount of Rs. *** cash to that person. After a few days in my d*h account, they deducted money Rs. *** for that se...

Aug 13, 2019 by Dharmalingam

HD channels disconnected (Independent Tv) ^Open

I was a customer of Reliance big Tv and subscribed to one year HD channels with the offer released on May **, ****. After this Independent TV came and gave the connection in October **** and the channels were coming until March ****. After this...

Aug 12, 2019 by Sharanabasavaraj

Den cable operator not providing free to air channels (Den Cable Operator ) ^Open

I have subscribed sony buqet, zee buqet and other channels. But my cable operator not providing all the free to air channels despite complained many times. Whenever I go to complain they are insisting to subscribe their channels pack. What to d...

Aug 08, 2019 by Dipak

Poor response and behaviour (D2h) ^Open

I have recharged my d*h tv setup box at **:** hrs today and till that I have spoken **-** times to customer care and also lodged a complaint but there is no response from there side. Every time they say the service will activate within ** minut...

Aug 05, 2019 by Balwant

Without my knowledge Airtel DTH change my plan (Airtel DTH) ^Open

I booked a new Airtel DTH connection with a one-year subscription on ** /**/**. On */*/** my subscription plan has been changed without my knowledge and consent to the higher monthly subscription. When enquired the customer care blames TRAI rul...

Aug 03, 2019 by V b govindaraju

Disconnected service due to billing issues (Asianet Communication Digital Tv) ^Open

As per the new TRAI rule, Asianet Digital TV provided the facility to subscribe channels through their portal. As a first step, I chose an Ala Carte set of channels from their portal and when I got the notification to recharge due to insufficie...

Aug 01, 2019 by Dilip C

Refund not provided (Dth connect) ^Closed

I hv book dish tv dth by paying ****.but I cancelled this due to not in time installed. I want my refund money but till now they are not credit. ...

Nov 12, 2019 by PRIYABRATA SAHOO

Tata sky fraud case (Tata Sky D2h) ^Closed

Recharge the tata sky pack and not activate the TV pack.Amt is debited from my account and recharge is not done ,balance showing in nil.Customer care also not resolving issue continue harassing me....

Nov 11, 2019 by Rekha Suthar

DTH SERVICE ISSUE (Airtel DTH) ^Closed

Since yesterday many subscribed channels are not playing. Called up ***-******** just prior to this complaint. They insist for service charge to check and fix the problem. When i am paying rental every month for the equipment is not their job ...

Nov 09, 2019 by Amutha.v

Videocon DTH charges 25 per day (Videocon D2h Services ) ^Closed

* months ago i called customer care and activated basic plan (*** rupees). i recharged for *** and now within ** days balance is nill . They said base plan will not work for ** days . And the customer care executive disrespect me for not re...

Nov 05, 2019 by Rakesh

Not proper service (Videocon D2h Services ) ^Closed

Remote was not working so asked to cone and resolve it has been * days nobody had came neither they responded properly When i call they just tell me ** hours * hours etc...

Nov 05, 2019 by Mahesheswari

New connection is not installed (Dish TV) ^Closed

I have paid rs.*** for the installation of multiconnection dish tv connection online last saturday.But till date neither technician has visited nor my money is refunded although dish tv disclaims intallation within ** hours. Please resolve my i...

Nov 03, 2019 by Rakesh kumar

NOT RECEIVING SIGNAL (Tata Sky) ^Closed

सिग्नल न मिलने के मूल कारण को खोजे बिना, गैर तकनीकी तकनीशियन ने सेट टॉप बॉक्स को **.**.**** चेंज कर दि...

Nov 02, 2019 by Surender Kumar

Fraud by Tata Sky (Tata Sky D2h) ^Closed

फ्रोड करके पैसा गबन करना...

Nov 02, 2019 by Bideo kumar

More than 20 days no broadband service (Excitel) ^Closed

I Ramakulai.P having excitel broadband service connection but more than ** days i haven't service. I raised ticket in the first day of disconnection and send mail to customer help & called many times to customer care and informed to local techn...

Oct 14, 2019 by Ramakulai papannagari

Worst cable service (Sbbv) ^Closed

The coordinator is not at all responding. Thus offering the worst cable service. Please help....

Sep 07, 2019 by Vaishali Rajan Wankhede

Pending refund not received (Independent Tv) ^Closed

We had order Independent TV dish service about a year back and they were incapable of providing the connection. Now it has more than ** months since I have been asking for the refund and there has been no response from the head of the departmen...

Sep 07, 2019 by Kirti Singh

Independent Tv DTH service suspended (Independent Tv) ^Closed

I have installed the Independent TV DTH box on March **. From May ** so on service is interrupted. Tried to call customer care but provided number was wrong. No reply of mail query....

Sep 07, 2019 by Amit Kumar

Reduced validity of recharge done (Videocon D2h) ^Closed

This is the *th time I have been facing the problem. Whenever I do recharge in the d*h they show me the actual day of the next recharge date but afterwards, they reduce it by * to * days every time. They are doing this again and again please so...

Sep 03, 2019 by Khushbu Mishra

Account is not activated inspite of abundant balance (Tata Sky) ^Closed

Tata sky customer service is not working. They can't resolve a simple software issue even after * days of the complaint....

Sep 01, 2019 by T.Suresh

Set top box is not working (Videocon D2h) ^Closed

Complaint no. *********. My set-top is not working. I have raised complaint about that on date **/**/**** but every day my complaint got closed by fake comments. Till now no one visits to resolve the problem. In my family, everyone is waiting t...

Sep 01, 2019 by Arvind Sharma

I have pay full payment for dish tv pack 319 but they stop my channel (Dish TV) ^Closed

I have paid full payment for my super family pack rs *** but now they stop my channel which is already in my pack and tell me that pay rs *** extra for service visit then your problem is resolved what can I do...

Aug 29, 2019 by Ravi kant sharma

Poor service received (Videocon D2h) ^Closed

Videocon service is poor from last Saturday my box is off but no problem solve till date I have call customer care many time. I m really fedup now I m going to consumer forum. ...

Aug 28, 2019 by Anami Prasad satsangi

Dth service closed (Independent Tv) ^Closed

Due to the company's due or dispute between antrix and independent tv antrix close the signal of independent dth TV..the consumers pay for annual pack .last ** days they can't see tv due to non payment of dues to antrix while the consumer are ...

Aug 27, 2019 by Nishant Yadav

Set up box not working (Videocon D2h) ^Closed

I recharged after * monthwith ****/- but the set up box is not working Now they r asking me for ****/- rs to change the set up box I don't want to use the service and now i want my recharge refund done on **th August ...

Aug 27, 2019 by Ankit Srivastava

DTH connection is not provided (Airtel DTH) ^Closed

I have ordered Airtel HD DTH connection via airtel app installed on my mobile last Friday. As per message one customer ID is assigned to my connection. However, Still I didn't get any call for deliver and install the product. Whenever I called...

Aug 26, 2019 by Debaprasad Sasmal