How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
DTH or Direct-to-home is defined as the reception of satellite programs with a personal dish antenna in every individual home. It is quite different from cable TV, as the broadcaster directly connects to the user and there is no involvement of mediators like cable operators as in the case of cable TV.
Moreover, the quality displayed is much more clearer than the normal cable TV. The most commonly used DTH operators in India include:
- Airtel Digital TV
- Dish TV
- Tata Sky
- Reliance Digital TV
- Videocon D2H etc.
Commonly Reported DTH Complaints in India?
The most commonly reported D2H complaints by customers include:
- Poor TV signal
- Channel not added in pack
- Recharge not done
- No customer support
- Inappropriate charges etc.
So what can you do if you have complaint against your DTH provider?
How to resolve DTH Complaints in India?
1. Contact DTH Company
First and foremost you should raise your concern at the DTH customer care number. As there is stiff competition among DTH operators they try their best to retain customers and thus resolve issues at the very first stage. The customer care number of some of leading DTH companies in India are :
Airtel Digital TV Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Dish TV Customer Care Number - 1800 258 3474
Independent TV (Formerly Reliance Digital TV) Customer Care Number - 1800 200 9001
Tata Sky Dish TV Customer Care Number - 1860 500 6633
Videocon D2H Customer Care Number - 091156 91156
Sun Direct Customer Care Number - 1800 123 7575
2. Report to TRAI
However, many times the customer care executives refuse to help the customer much to the shock of the customer. So what can the consumer do in this case? It is to be noted that according to a new rule by TRAI, if the consumers witness bad/abusive behaviour by their DTH service provider, then they can report the incident to TRAI.
You can call TRAI at 0120-6898689 or mail them at email@example.com. Telecom Regulatory Authority of India (TRAI) is the regulatory government body of telecommunications in India.
3. Send a Legal Notice
If you still feel helpless, the next best option would be approaching your nearest consumer forum. But before approaching Consumer forum, you first need to send Legal Notice to the opposite party. Hire an advocate to send a professionally drafted legal notice to TH company.
4. File a Consumer Forum case
The consumer forum is user friendly and is the least expensive option among others. More importantly anyone can file a complaint at the consumer forum without a lawyer. We at Voxya help in approaching the consumer forum by preparing the case documents. If you do not want to take legal action yourself then File a complaint today to get started.
Not providing service (Dish TV) Open
i do not know what type of company is dishtv , last time I filed complain against him to do not change my pack, when this month i recharged again paid channel are gone, i do not know why you all doing this thing. VC number- ***********...
Aug 28, 2022 by praveen singh
Refund not credited (Jio Fiber) Open
A connection of Jio Fiber on trial basis on my jio number ********** as per detail SMS "Payment of Rs. ****.** for your JioFiber connection having JioFixedVoice Number +************ through UPI Payments has been received on **-Jul-**." was take...
Aug 14, 2022 by Akhtar Aleem Ansari
Package issue (Dish TV) Open
Hello, I have dish tv connection with registered mobile number - **********, today I took new pack after removing all old previous pack. my issue is regarding old pack. the service which I do not want was activated on my tv like dance active ...
Aug 06, 2022 by praveen singh
I have dish tv connection with registered mobile number - **********, today I took new pack after removing all old previous pack. my issue is regarding old pack that in past the service which I do not want was activated on my tv like dance acti...
Aug 06, 2022 by praveen singh
Both my Xstream tvs are not working after the visit of servce engineer (Airtel DTH) Open
On **nd December I have raised the problem of Zee channels not coming in one TV. The Service engineer attended next day and during the servicing both the TVs arer down sayng no cannel is available. The service Engineer informed that therre is s...
Dec 25, 2021 by Ganti Lakshmi
Channel not show (D2h) Open
i have connection of D*h. and every day many times they show of signal not available and i am trying to connected of call center but they only trying to avoided to this. i am attached screen shot of this please consider it. ...
Oct 05, 2021 by paresh maheshwari
Hi my name is himanshu I have purchased premium subscription from zee* to watch a show but the video is not playing properly with wi-fi and hotspot and then I missed the show I thot that my money has been wasted *** that time then I deleted the...
May 27, 2021 by Himanshu verma
account recharge debited to bank accounton April 21 but service stoppedt (Videocon D2h) Open
I recharged my D*h account through INFINITY App on *th Apr for ***/-… Since my account was not updated I again recharged Rs.***/-+ Rs.*** on *th April.**. Though my bank account stands debuted my D*h services not updated and services stopped ...
Apr 09, 2021 by Mohan R
Recharge Issue (Sun Direct Dth) Open
I recharged on ** th Dec , **** on Sun direct website through phone pe app. Amount got deducted from my account but not deposited into my account. So many i called sun direct but i didnt get any response from thier side always asking us to wait...
Jan 28, 2021 by Ravi Shankar
No signal since 3 days (Videocon D2h) Open
I have registered complaint of not getting signal on **.**.****...no any response or Engineer visited for resolution of complaint till date...now * days are completed for complaint...when Engineer will come then I have to pay ***/- as service c...
Aug 24, 2020 by SANDEEP SUTAR
Bill Not Provided (Tata Sky Broad Band) Open
Hi Team, This is to let you know that Tata Sky BroadBand is now not able to handle its customer and the request from Customer. I simply asked my bill for month of June from last one month but people are so careless there that they are not prov...
Aug 19, 2020 by Agam Gupta
South Indian channels are not getting (Dish TV) Open
DISH Tv stopped to provide many channels eventhough they took money for the same. If searching for the channel which I have already paid ie, manorama news, mathrubhumi news etc ..many times I have complained but response is very very bad.....
Aug 16, 2020 by Abey varughese
Pathetic recharge issue (Dish TV) Open
No response from any senior or junior employee . Every year recharge mein , they do fraud in adjusting the money .No asssistance provided. Bas recharge karaate raho .Zabardasti paise khatam kar dete hain . No explanation .Going to switch to sm ...
Aug 11, 2020 by shalini singhal
Extra Money deducted for cable while relocation request without intimation (Tata Sky DTH) Open
I purchased a tata sky DTH connection in **** at around ****/- in Pune, I was only provided setofbox, remote and didn't provide dish and cable as there was centralised dish with cable was already provided in our building. So I confirmed from Ta...
Aug 09, 2020 by Vaibhav Kale
Due to infinity app of videocon app recharged with insteadand starving for refund since july 2020 (Videocon D2h) Open
Complaint - Client I- ********- Upendra Modi - mistakenly recharged with Rs ***** instead of Rs. ***.** Complaint no : ********* this happened due to no decimal considered at infinity app level for recharge the account...
Aug 07, 2020 by Upendra Ambalal Modi
Days cuted from recharge (DishTV India ) Open
I have recharged dishtv for rs.*** my switch off date is **/**/**. But on **/**/** a message came that "Your switch off date is **/**/**." Why so? Please reply! ...
Jul 12, 2020 by Rajesh Dineshbhai Trivedi
Internet service provider not setting my connection (DEN) Open
I have made payment for my DEN payment connection on ** june ,****. A service provider name Dheeraj Singh is giving false claim that my internet connection will be set up today ,tomorrow but not answering my phone calls now....
Jun 22, 2020 by Muskan kalra
Videocon panel replacement long pending (Videocon) Open
I have a Videocon TV. Which was under warranty. I have raised complaint, technician visited, panel ordered, but it's not dispatched and I am following up with them since ** march. ****. Every time customer care person send an email to concern d...
Jun 20, 2020 by Ankit verma
Channels not visible (Videocon D2h) Open
I had made a recharge online through d*h app. When I tried to browse the package it showed me *** pack against my account no. So I made a payment after which I came to know that I am unable to view the channels so again made a recharge of *** w...
Jun 17, 2020 by Ravindra Sawant
Channels missing (DishTV India ) Open
I had subscribed to all Hindi music channels like Masti, SonyMix etc. For last somany days I am not getting them. They should be restored....
Jun 15, 2020 by P G M Nadagouda
Non receipt of premium web series movies (Zee5) Closed
I subscribed for zee* for Rs***/- which was in offer for a year inclusive of premium movies/ web series. But unfortunately I am not getting the premium contents. I want to get this resolved.. My subscription is upto March ****....
Jul 08, 2021 by Prabir kumar Das
Not Get Refunds and Worst behavior (D2h Videocon) Closed
My complaint is open at videocon d*h from almost past * months when I will get resolution ...
Oct 05, 2020 by Nehal Parvez
Aastha Channel not coming and suddenly debit of Rs 200 (D2h Videocon) Closed
On my Email Request for Aastha Channel not coming , Please confirm following *. Was there email revert ,saying there will be chargeable Mechanic Visit ------ NO *.Did Service Centre Incharge Mr.Amol or Mechanic laxman did tell me on pho...
Oct 03, 2020 by Nimesh Joshi
Not telecasting free to air channel TSAT channel in telangana (Vedeocon d2h) Closed
I am subscriber of vedeocon d*h since * years. its very shame to tell that free to air channel TSAT is not telecasting to watch online classes in TELANGANA. But local cables operaters telecasting TSAT. Below poverty line children getting so...
Sep 23, 2020 by sagari aravind
Denied to get service on under warranty TV (Videocon) Closed
I had purchased Videocon **inch tv from Vijay sales goregaon, mumbai outlet. My tv gets the panel problem. I mailed Vijay sales and filed a complaint. (M****-*******) now videocon serviceman said to me your tv part is not available form our st...
Aug 20, 2020 by Yogesh Gaonkar
Not refund my money (videocone d2h) Closed
i called engineer for repair my d*h and i paid whatever he said of amount but after i did payment comoany deduct my balance from my account these is very worst ...
Aug 18, 2020 by shivdatta A Jaan
Zing digital connetion (Dish TV) Closed
* വർഷം മുൻപ് zing digital എടുത്തു. ഇപ്പോൾ ചാനൽ കിട്ടുന്നില്ല അന്വേഷിച്ചപ്പോൾ zing videocorn ആയിട്ട് ലയിച്ചു ...
Aug 18, 2020 by Unnikrishnan S
Recharge not reflected (D2h Videocon) Closed
I have Recharged my D*H Account today i.e,**-Aug-**** through d*h website and the payment mode as PAYTM . The transaction is successful but my d*h account did not get reflected.I Spoke with customer care multiple times but no response for the...
Aug 15, 2020 by Venkatesh
Set top box not power on (D2h Videocon) Closed
my set top box is not powering on since **.**.****. i have launched complaint on **.**.**** but it was closed without any action. i have d*h's **** gb set top box worth Rs. ****. they are providing me hd set top box in replacement of the same w...
Aug 14, 2020 by nileshkumar patel
I would like to lodge a complaint against my cable TV operator (World View Jorhat) Closed
I am an old consumer of World View Cable TV services, Jorhat. But off late every month I have been facing gross negligence from their side. Every time I recharge for their services and once I'm done with the payment, they keep the service disco...
Aug 13, 2020 by Peenaz Rahman
215 Mbps speed on 100 Mbps fiber optics broadband (Tata Sky Broadband Private Ltd) Closed
Purchased Tata Sky fiber optics broadband connection on *Aug** with *** Mbps *** GB monthly plan and pre-paid Rs ****. Actual download speed obtained is *-** Mbps after *:** pm. Raised the problem with Tata Sky Customer care vis ticket no C****...
Aug 12, 2020 by Vishal Kumar
Sufficient balance but disconnected service (Videocon D2h) Closed
my customer id is ******** i have more than rs*** balance but the service is not activated.. Recharge of Rs.*** for ******** (Order ID - FCDA***************) is successful. ...
Aug 12, 2020 by Priyaranjan Mishra
Refund not issued (Dth connect) Closed
I have made payment for a dish tv connection on Mar **,**** and cancelled . Till now i have not received the refund...
Aug 10, 2020 by Vishnu Raj
Company lost the package (Lulu Sky) Closed
My parcel has been lost by the company and I also raised complaints about it but no action is being taken by the company and not even paying my money back. ...
Aug 06, 2020 by Nikita Shivaji Mhaske
Incorrect Debit in my account (Videocon D2h) Closed
I have recharged my account on **th July **** for *** rupees. They have incorrectly debited my account and it is showing a negative balance. Please help...
Aug 06, 2020 by Krishnan SM
Videocon recharge of for 28 days expire in 20 days (Videocon D2h Services ) Closed
Recharge on *th july for **days amount rs ***. But its expire on **th july. Not working for full ** days. Fake description update on recharge. Location Hamirpur Himachal Pradesh...
Jul 30, 2020 by Mohan Lal
Service of a cable operator (Den Cable Operator Lucknow Sitapur Road Sanjay cable ) Closed
I want to lodge a complaint against Sanjay Cable operator their service is very bad When ever they feel they cut our connection , They never use to come on time to collect charges of a month because of we our unable to continue watching. Th...
Jul 27, 2020 by Alok Saxena
Dish tv Dth payment done but installation is not uet done (Dish TV) Closed
I made I online payment of rs **** through dish tv site for new connection. But installation not yet done. They are taking a complaint but issue not resolved. Every time when I called to customer care , I am getting reply that " Request forward...
Jul 16, 2020 by Rajesh Kamble
DistvPoor Service Cheating (Dish TV) Closed
Due to change in Distv stellite signal change , they have stopped my tv paid channels from March *st **** and then they have stopped on March **nd ****. We have reached them and complained on March *th **** and then we have reached them some *...
Jul 13, 2020 by DileepKumar
Amount deducted (Videocon Services customer ID no ) Closed
Complaint number ********* still pending to be resolved. It been ** days now. First they charged me for faulty repair. Then again comlaint were raised for repair which was supposed to be free as this concern was raised within ** days of last se...
Jul 12, 2020 by Pancham Prasad
How to file a complaint against Company?
"Thank you Voxya Team for the quick action on my complaint. Due to the legal notice, Kurlon has replaced the mattress with a new one. Hope this will be of a better quality!"
Complaint filed against: Kurlon Mattress