E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Processing charges levied but no transaction processed (Nobroker pay) Open
I used nobroker pay for depositing security deposit to the flat owner on ** July *pm. The transaction was rejected but processing charges of ~**** were levied. ...
Jul 23, 2023 by sahil garg
Broken Samsung tv delivered but Flipkart support team not accepted return request (Flipkart) Open
Name of company - flipkart product - TV order no - OD****************** date of purchase - **-**-**** amount - *****/- reg mobile no - **********.....********** reg email id - dmadhava********@gmail.com complain no - not provide problem - consu...
Jul 23, 2023 by Madhavaswami boddu
Amazon Delivered FAKE Product (Amazon) Open
Prime Day Sale Scam Fake product delivered. Ordered iPhone-**, *** GB on **th July **** supposed to be delivered on **th July ****, but delivery boy intentionally marked customer not available, then I continuously in contact with Amazon custom...
Jul 23, 2023 by Apoorv Saxena
Refund not received by Amazon (Amazon) Open
company - amazon product - alexa eco . *th generation order id - ***************** order date - **-**-**** amount paid - **** rupees registered no.-********** reg. mail id- rajshukla****@gmail.com problem details - consumer had returned his pro...
Jul 23, 2023 by RAj Shukla
Casecues com Product no delivered (Casecues) Open
I have ordered iPhone ** super thin case × * from casecues.com following advertisement on Instagram on **th July **** While ordering i had made payment through UPI and immediately received confirmation mail from (support@casecues.com) N...
Jul 22, 2023 by Mohit Verma
Nykaa rejected my return request of damaged products (Nykaa ) Open
I ordered two lipsticks from Nykaa, both premium brands. * MAC and * Charlette Tilbury lipstick that amounts to above **** rupees. When I received the parcel, I opened both and the Mac lipstick was completely uprooted from the container and the...
Jul 22, 2023 by Sneha Singh
Waste product sent (Herbalaxe) Open
We ordered product for Rs **** which they give warranty for return. The products were waste, no use, when asked for return they asked for another Rs **** first then Agreed for Rs **** to return the product and said they will return a total of R...
Jul 22, 2023 by Sayanti Sarkar
MALIGNMENT (Shri Ram Finance Corporation Private Limited) Open
Respected Sir, On date **-**-**** i visited in bank of baroda for a personal loan amount *******. while i check my cibil than i found that in my cibil is very poor due to pervious loan overdue, while i have not any loan. in my cibil account i...
Jul 22, 2023 by RAVI KUMAR
Missing grocery item refund not provided (Flipkart grocery) Open
Flipkart grocery order delivered ** July ****. Delivery agent behaviour not polite. Your agent deliver ** groceries items I'm order Flipkart grocery ** items. One item beans broad ** rupees missing. Flipkart grocery order id OD*****************...
Jul 22, 2023 by Manoj Guha
Colive refund scam (Colive Bangalore) Open
I paid **** as advance to book a pg which the sales person told will be refunded if pg is not liked by me . I went in person to check pg , there was no pg there in the location . The sales person gave me * more pg to look . I did not like them ...
Jul 21, 2023 by Adithya KM
Blinkit Fraud (Blinkit) Open
I ordered ** items from blinkit out of which few items are missing and incorrect. There is no response from chat support, the conversation is closed everytime without any resolution. I didn't get the toothbrush I ordered , instead of swee...
Jul 21, 2023 by Samir Tembulkar
Fire in the moving car due to manufacturing defect (Tata Motors) Open
TATA Safari Vehicle - XZA+, bearing chasis number MAT******NPC*****. This car was purchased on **.**.**** and is fully covered under warranty. On **.**.****, while being driven from my home to the office by my driver, we were apprised by...
Jul 21, 2023 by Sanadiip Gadh
Cheating of on instagram (Shadesinc ) Open
I have placed an order on *st July for a few dresses through a DM on an insta page, and then since * weeks, I am sending them DMs and emailed also, but no response. They are just ignoring all texts and not even order ID or any communication hap...
Jul 21, 2023 by srishti jenu
Reliance Digital Order is not being delivered and not cancelling the order (RELIANCE DIGITAL ) Open
I ordered Airpods Pro * from Reliance digital application on **th July **** with an option of express delivery and getting it delivered in * hours as per them but they are not delivering the order, or not even cancelling the same even after mul...
Jul 21, 2023 by Alankrit Sharma
Picked up exchanged product on flipkart platform it shows product not picked up (Flipkart) Open
Hey I have ordered one phone and placed an exchange of phone during the order. The delivery guy exchanged the product and took extra money for damaging product and I asked him if I can pay online through genuine method to flipkart he insisted m...
Jul 21, 2023 by Lalatendu Sahu
Apple iPhone 14 pro refund (Apple) Open
I have been trying contact Apple US, but no response from them for the past * month. Please find below the situation. Please note that this is online transaction happened from India to US. *. Initially there was debit made while I purchased th...
Jul 21, 2023 by Prithviraj
PVR Food Beverage (Pvr Inox Limited ) Open
Tickets and food & beverage purchase was done online with the booking ID - WMRCTSL. (The purchase details are attached) The popcorn weight says *** gm in the online purchase ticket. I was given a ** gm popcorn initially. (Receipt number **...
Jul 20, 2023 by Prashant Agarwal
Non Veg Item Delivered instead of VEG food (Swiggy) Open
Dear Concern , would like to bring into your kind notice a traumatic exp my family experienced today My wife was observing the FAST today on auspicious occasion of Thrusday. I have ordered MAKHAN & CASHWE for her from SWIGGY INSTAMART, to...
Jul 20, 2023 by Ankit Mishra
New balance india online store need refund (New Balance india online store) Open
i have ordered two pairs of shoes from new balance india online store, payment is successful but not received any update on the shoes ...
Jul 20, 2023 by Goutham Sanugoju
Broken Dining Table delivered (Nice Maple) Open
Ordered Dining table - https://www.nicemaple.com/collections/*-seater-dining-set/products/texo-luxury-*-seater-dining-table-in-beige on *th Feb and after that when it got delivered, they have given faulty product and their top marble was broken...
Jul 20, 2023 by Akash Kumar
Damaged Product (Pepperfry furniture) Closed
Sofas legs are bad quality with delicate plastics and it should be wooden legs to withstand. Jeffy Perumpully, herself says I am the case manager and her decision is final, it crossed * days you can't able to provide the quality legs and need t...
Aug 31, 2021 by Santhosh Mahadevappa
Fake Product mismatch return cancellation (Retailnet) Closed
I ordered a Kamiliant by American Tourister Kam Triprism Sp Check-in Luggage - ** inch Black from Flipkart on **th August which was delivered on **th August. The seller was Retailnet. I raised a return request on **th August as for some person...
Aug 31, 2021 by Debarati Majumder
Refund not done (Budgetair.in) Closed
I had booked a ticket for my family (* members) with budgetair.in for Spicejet Airlines. Since the fight was cancelled the airlines refunded the full amount to budgetair.in on **/**/****. After several follow up I received a mail from budgetair...
Aug 31, 2021 by Abhisek Sunam
Car ownership not transferring (Cars 24) Closed
I have sold my car to cars** on February **** but still now car ownership not transferred and still now it's on my name....
Aug 30, 2021 by Debabrata
Product not received but Money deducted (Abuggy com) Closed
I Ordered A Sony Headphone With Order No. #****AY Worth RS **** And It Showed Will Be Delivered By *-* Days And Still I Have Not Received The Product And Also No Update. In The Website It's Showing Order Confirmed Only Till Date. I Tried Calli...
Aug 30, 2021 by Raushan Kumar Jha
No cancellation of Course (Byjus ias) Closed
I m a student purchased Byjus IAS programme for Clearing UPSC as my goal with some discussion with family. The material came all by the day after i paid **** registration fees and make documentary procedure. ( After the all material reached h...
Aug 30, 2021 by Ritik Zambre
Order didn t deliver (Myflowerapp com) Closed
Order a bouquet for my brother on his bday,they promised * hour delivery but that was only money trap, more than ** hrs and i got nothing not even an apology....
Aug 29, 2021 by Upasna
Refund not initiated (Meesho App) Closed
Hello sir, I am Vaishali Verma, from Uttar Pradesh. I ordered Wia Fashion Attractive Fancy Kaftan worth of *** with Order #********** . I initiated return request and on ** June **** item picked up on ** July **** and till now I didn't ge...
Aug 29, 2021 by Vaishali Verma
Flipkart Order On Hold (Flipkart) Closed
I had placed an order of Apple Laptop on **th and I was asked to upload the PAN Card since the value was more than * lakhs. I also uploaded it and I was asked to wait for **-** hours so that the product will get dispatched. Till now it’s been...
Aug 29, 2021 by Jishnu Prasad H R
Policy Not Updated on Mparivahan (Policy Bazar) Closed
- I purchased a policy for my car from National Insurance through policy Bazar app on **st July ****. - My policy is not updated yet on M-parivahan. - I contacted Policy Bazar several times for the same through email and phone, Registered com...
Aug 27, 2021 by Nemchand Daas
Rotten Food Delivered by Zomato (Zomato) Closed
I ordered a mutton and a chicken biryani from 'Hello Hungers' and got a rotten potato in the mutton biryani. The order no is **********. While eating the chicken biryani I found that potato to also be rotten. I had to throw it all away. The Zom...
Aug 27, 2021 by Anwesha Chakraborty
Jeeves cheating in the name of Extended Warranty (Jeeves Consumer Services Private Limited and Flipkart) Closed
March **** - Purchased TCL IFFalcon ** inches TV through Flipkart at Chennai While installation purchased extended warranty for * years from Jeeves. Total expense - ***** Dec **** - The TV Panel started flickering with red shade on all * corn...
Aug 26, 2021 by Bhuvaneswari
Books package not delivered (undefined) Closed
I had ordered books worth ****/- from ***bookstore. I received an order on **th August in which there were only * copy of * books each. The books were torn/damaged. I immediately contacted Mr. Karthik BM (the concerned person) and informed him ...
Aug 26, 2021 by Pragnya Pavan Prasad
Damage product (Lenskart Solutions Private Limited) Closed
Repeatedly getting damage not fine products and damage with in two months and customer service is worsted . yerragudiharshavardhanreddy@gmail.com...
Aug 26, 2021 by Yarragudiharshavardhanreddy
Refund not received (Football monk ) Closed
Order #***** Was Placed On August **, **** And Is Currently cancelled I Have Called On There Number But No Response And Also Mailed Them But No Response There Too... I will now initiate the complaint to the consumer forum and court if don't g...
Aug 26, 2021 by Abhay Yadav
Premium of Policy Paid But Not Yet Renewed and Got Expired (Bajaj Finserv Private Limited) Closed
I am Sainathan Ganesh Iyer from Pune. My father took the Mediclaim Policy through Bajaj Finserv through EMI Account (***GIPGC******) for me. The policy was "Manipal Cigna Pro Health Group Insurance Policy". The policy expired was supposed to ex...
Aug 26, 2021 by Sainathan Ganesh Iyer
Refund issue (Woovly India Private Limited) Closed
My name is fathima ,,i have given order in woovly on ** August and the time was **:** pm then exactly by **:** pm means within ** minutes i have cancelled the order.. From then i have contacting the customer care number also i have sent an ema...
Aug 26, 2021 by Shaik fathima
Package not delivered (Ferns N Petals (INDIA) Private Limited) Closed
I paid for an international delivery to my sister in UK by **th Aug. The package is not yet delivered by the company. They are saying that I have provided wrong address and asked me to share address proof. I shared all documents and they are st...
Aug 26, 2021 by Tanuj Sharma
Package not delivered (Football monk ) Closed
Order #***** was placed on August **, **** and is currently Processing. This has been showing since past one week no updates on the order.. I have ordered psg customized home kit I have called on there number but no response and also mailed...
Aug 25, 2021 by Abhay Yadav
Fraud in purchasing from Meesho (Meesho) Closed
Hi sir / madam. With due respect I want to say that I ordered an item from Meesho on *nd August ****. But I received wrong item which cost is ****. Leter i complaint many times to meesho Costomer Care Service regarding this item. Complaint no ...
Aug 25, 2021 by Saham Moheet
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's