E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Coupon offered and not added to my account (Swiggy) Open
I've made an order on **th June , food was burnt , too spicy and too much masala. When I've complained swiggy support said they cannot help me, since it is restaurant fault. When I called to quit using swiggy account, they have offered me a cou...
Jul 26, 2023 by AK
Unauthorized Order Received and Payment Made Urgent Action Required (Venil creation Ring road Surat Gujarat ) Open
Subject: Unauthorized Order Received and Payment Made - Urgent Action Required Dear Shadowfax Customer Support Team, I hope this email finds you well. I am writing to bring a serious issue to your attention regarding an unauthorized order...
Jul 26, 2023 by Harika Juvvanapudi
Flipkart is cheating customers by cancelling the products without consent (Flipkart) Open
I need VOXYA's support on my recent order: OD****************** and tracking id: FMPP**********. This product was supposed to be delivered on **th July as a promised delivery date provided by Flipkart. But the product has not yet been attempted...
Jul 26, 2023 by Kishore Kumar Kasi
GOT BLOCKED BY PW APP (Physics wallah app) Open
I purchased sampurna *.*WITH PW, CA FOUDATION SAMPURNA *.* BATCH.... WHILE THE CLASS WAS GOING... I ONCE TRIED TO WRITE IN RAHUL BHUTANI SIR'S SIR - SIR I DONT USE INSTAGRAM HOW TO CONTACT YOU' - MARK MY WORDS THESE WERE THE LINES... BECAUSE S...
Jul 26, 2023 by SHRUTI CHAWLA
Not sending technician to resolve device issue (Wheelseye India Pvt ltd) Open
hi, i am Arun Mani Aswin. my registered number with wheelseye is **********. i have * devices under their account. out of that * is not working from April *th. i've already made several complaints to fix the same. sometimes they used to c...
Jul 26, 2023 by Arun Mani Aswin
Part of item missing (Amazon) Open
I had ordered a kurta set on Amazon on July **th and the dupatta was missing.contacted customer care so many times but there were not willing for refund or replacement ...
Jul 26, 2023 by Alisha
Pickup rejected wrongly (Flipboard through ecart logistics) Open
Sir, I shall be highly obliged if you kindly read my following complaint carefully: Name : Durjay Mondal Order from : Flipkart Order ID : OD****************** Order Date: **th July,**** Order from : Flipkart (Shopsy) Delivered on **.**....
Jul 26, 2023 by Durjay Mondal
Ordered my product but never recieved (Dreamy Designer ) Open
So i was scrolling through Instagram and this ad popped up and i checkout there website, the price was too good to be true but i trust these sites as they haven't failed me before so i selected a co-orded set of shorts and shirt which costed **...
Jul 25, 2023 by Pranjal Mishra
Cab charges were taken extra than the initial price (Ola cab delhi NCR) Open
There might be any bug in your system apx * year before same cases happened .after changing destination updated fare shown rs *** apx but amt taken by you ****rs apx,after lot of discussions & mail over mail you have return me ***rs . Now ag...
Jul 25, 2023 by Venkatesh Upadhyay
Bet incorrectly settled (Mostbet) Open
I placed * bets on India-West Indies Test match. But it was labelled under Canada Legends Cup. Which was a Mostbet error. All the markets under that India - West Indies tab were of Test match. Including * X * : where * was India Win, X wa...
Jul 25, 2023 by Shivam
Cheating by saying false promises (Insta transfer biz pvt ltd mumbai) Open
I taken a logistics franchise from insta transfer biz ltd mumbai, as third party to deliver flifkart parcels, initially company people told daily *** parcels and good earnings and i paid *lac and made agreement. When i start the buisness they ...
Jul 25, 2023 by Srinivas Y V
I want to refund my money (Teen Patti Club) Open
I played game in teen Patti club app and I loss approx. ******* lakh I loss every thing in my life no have option what I do. so I request to please solve my problem. my situation is so critical sir. I have all record of transaction. dear sir te...
Jul 25, 2023 by PRAVEEN KUMAR
Meesho Behaving Like GUNDAS and playing with seller money and not reimbursing for wrong returns (Meesho and Shadowfax Courier ) Open
I am a meesho seller. I keep on receiving all wrong return packets from Meesho *rd party courier service partner Shadowfax, for this, i have also complained to meesho many times by creating a ticket, but they rejected the request by saying that...
Jul 25, 2023 by SAGAR CHHABRA
Flipkart account blocked without any reason (Flipkart) Open
I was using Flipkart account with the no associated ********** , and it has been blocked all of sudden , which is very bad. I had almost more thn **** supercoins and so many purchases linednup. Which now I cannot replace or return. Complaint on...
Jul 25, 2023 by Pooja Namdeo Verma
Wrong item delivered and misbehaviour (Soft silk sarees) Open
Hi Sir/Mam, My name is Athira and i am residing in dubai. I have ordered a saree for my mother from the instagram page Softsilk_sarees for rs **** and i got a totally different color with poor quality saree. And when i am asking for a ret...
Jul 24, 2023 by Athira Mohan
Green Line on the phone display after software update (Oppo ) Open
After the recent security patch update on my Oppo Find X*, I have got this green line issue on my screen.. I was asked by the customer support to reach out to the service centre and ask them to make a job sheet, post which they would be able to...
Jul 24, 2023 by Sarabjit Singh Chadha
RayBan declining Return with false allegation on customer (Rayban) Open
I purchased a sunglass from Ray-ban India website. Order Id - *********, Model No - *RJ****S******* ( Frank Junior). Price was - **** INR. After receiving the product I found out It was not the right size for me. Hence, I contacted customer car...
Jul 24, 2023 by Deb Kumar Basu
Product not delivered yet even though crossed the promised delivery date (Flipkart) Open
I need the VOXYA's immediate support on my recent order: OD******************. This was supposed to be delivered on **th July as a promised delivery date. But the product is not yet attempted for delivery. I have contacted the customer care man...
Jul 24, 2023 by Kishore Kumar Kasi
Recieved defective airpods pro 2 Apple wont replace the unit (Apple) Open
Purchased airpods pro * from amazon . The left side was having slightly lower volume than the right. Amazon told that replacement can only be done by obtaining denial of service by apple. Apple refused to replace the AirPods and also refused t...
Jul 23, 2023 by Anandjith V H
Reward Points Not Reimbursed (Tata Neu App) Open
I wanted to make my Insurance payment of Rs ***** from Tata Neu app using my Tata Neu Infinity CC so as to earn reward points worth Rs ****. June ** , **** I wasn't able to make the payment using my CC to which I was told by Tata Neu that they ...
Jul 23, 2023 by Mayur Shellar
Replacement Refund of Laptop Adapter (Lenovo) Closed
On the **th of August, I gave my laptop adapter in for replacement because it stopped working. I was told by the service center that they have no idea when I will receive a replacement. The service center gave me the contact info of their super...
Sep 16, 2021 by Ishan Manchanda
Service not provided in time (Online legal India) Closed
*. I paid the service charge on **th August, Monday at around * PM for legal support regarding a faulty laptop that I purchased. *. As I did not got any response from the company, I sent an email on **st August morning. And still there was ...
Sep 16, 2021 by Sagar Sarkar
Order placed but not delivered still (pop it out) Closed
I had placed an order with PopItOut online and was order was expected to be delivered with in a week, its been over * weeks and i dont even have the details or status of the order. Initially when i followed up they used to give excuses and deni...
Sep 15, 2021 by Anwar Sakeena Naqvi
SWIGGY NON REFUNDING (Swiggy) Closed
I am raising this concern not to get my money back but to give a strict warning to these online apps , who are just focussing on earning. I have order food from WOW MOMOS who gave me rotten food , when told to swiggy they just shrugged the issu...
Sep 15, 2021 by Arpit Shrivastav
Incorrect products delivered (Mamaearth) Closed
This is the *nd time in a row where mamaearth has delivered incorrect products. The worst part is, they take minimum ** days to replace the items. This time I wrote an email and replied to them with the details they had asked for and yet I get ...
Sep 14, 2021 by Mahalakshmi Pawar
Payment Status Not updated (Nobrokerhood) Closed
I paid Rs. ****/- for advance payment of Society maintenance via phonepe through NoBroker Hood App. It is successful in phonepe but failed in the NoBrokerHood app. I complained on Twitter and sent an email, no response. Attached screenshots...
Sep 14, 2021 by Megha
Package not delivered (Happymaker) Closed
I have order two products from the website happymaker.in on **th July. They said that the product will be delivered within ** working days but I haven't received the parcel until now (**th September ). I have been asking then through coustomer ...
Sep 14, 2021 by Salana Ramu
Service not received (Dell) Closed
I bought Dell G* **** gaming laptop on on *st December **** from a retail Dell Store in Ratlam Madhya Pradesh. Since then it used to overheat a lot, I thought that was normal as I had no prior experience in using laptops. On **th August ****w...
Sep 11, 2021 by Shreya Tamra
Wrong product received and company not giving back refund (Myntra.com) Closed
Order ID # ******* ************** They delivered a wrong product to my address. Now they are not accepting return and not giving refund. I ordered a Black Tommy Hilfiger wallet and I received an entirely different product. It was a differe...
Sep 10, 2021 by Shubhi Asthana
Order not processed (Footballmonk) Closed
I ordered Barcelona jersey from footballMonk on **th of august but I haven’t got any information regarding it since then, when i track my order it says its still in processing but on the site they say it takes *-* days to dispatch....
Sep 08, 2021 by Chitrarth madan
Pickuper man rude behaviour (Lenskart) Closed
Pickuper man was very rude to me while calling ..... He used very bad tone....and all of a sudden disconnect the call while talking...
Sep 08, 2021 by Khushi sah
Refund not received from AJIO (Ajio) Closed
I have placed an order on Ajio on **th July ****, And the order Id is FL**********. I have returned the product named Adidas track pants of return ID RT******** and the refund was initiated on the **st of August of amount ****.*/- to my Mobikwi...
Sep 07, 2021 by Lohith
Refund Not Initiated (Carma Online Shop) Closed
On ** February **** I placed an order worth ₹***** which was a Sabyasachi belt on carmaonlineshop.com. It’s been six months since I placed the order and there is no proper response from their end.Therefore I requested to cancel the order an...
Sep 07, 2021 by Annie
Phone not repaired and refund not provided (Asus India) Closed
Sir, I have purchased Rog Phone * and got delivered on *nd May and after using it for hardly * months and few days I got a hardware problem and problem was that its hotspot and wifi weren't turning on and after complaining they told me to visit...
Sep 07, 2021 by Harsh Raj
Used product delivered (Fynd Online Shopping) Closed
Used product was delivered on **aug at **:**am I clicked pics at **:** searched for fynd customer care number but they don't have it so I filed a complaint on fynd chat ...
Sep 07, 2021 by Mahendra jat
Money not refunded (Football monk ) Closed
Order #***** Was Placed On August **, **** And Is Currently Cancelled, I have not got my refund yet, they say they have initiated the refund on ** August ,but today is * September. Pathetic company, pathetic service, don't trust these guys... M...
Sep 07, 2021 by Abhay Yadav
I want my refund (Myflowerapp) Closed
I have ordered a couple combo on **/**/****...I want to cancel my order...There is no response from the other side...my order id #*********....Please help me to get the refund back...
Sep 06, 2021 by Divianth
Refund not processed (Online legal India) Closed
I made payment on **th aug **** for divorce but it has been done twice from my side, first time it has reached to their account and second time it has been debited from my account and is processed by bank. So i requested them to get my payment...
Sep 05, 2021 by Shreya Singh
Refund from upgrad (Upgrad.com) Closed
I have applied for their course in August **** and they haven't mentioned about any documents to submit before the course and now they say that you are not eligible for the course and you cant be part of the course. Its just ** days that course...
Sep 02, 2021 by Nupura Chikhale
Refund not given for more than 2 months (Vle Bazaar) Closed
I had shopped on **th june on VLE Bazaar website for a cell phone. i have been writing to them since June for my refund for a cell phone which i had placed an order on **th June order no ****** for Rs. ****/- and then the company cancelled it. ...
Sep 02, 2021 by Albertina Glenda Cardoza
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's