E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Complaint Regarding Defective Acer Nitro 5 Laptop and Unsatisfactory Customer Service (Flipkart) Open
I hope this letter finds you well. I am writing to register a formal complaint regarding a recent purchase made on the Flipkart platform, which has resulted in significant dissatisfaction and disappointment due to issues with the product qualit...
Jul 19, 2023 by RAHUL ABANDE
Payment deduct but order not delivered (Boult audio) Open
i was made a payment to boult audio on june *nd but still my order is not delivered. already talk to customer care *** times by call & mails, always they said wait we highlight your case and wait for **-** hours. but still im waiting....
Jul 19, 2023 by Amit Sharma
Don t order anything through VLEbazaar They never deliver the product (Vle Bazaar Gurgaon) Open
I have placed order through VLEBazaar (Order ID: #*******) through their online portal on **-Jun-****. There promise was *-* days dispatch and till date it is not been dispatched and now my number is blocked by them and not able to reach. I ...
Jul 18, 2023 by SonyP Krishna
Sulekha allowing Fake Scam Agencies in their platform (BRS Maid Service) Open
BRS Maid Service Agency is conning people by providing fake promises of Maid Services. This agency has taken advance money and failed to provide any services. This was reported to Sulekha and they sent email about blocking this agency. however ...
Jul 18, 2023 by Harish Alwar
PRODUCT DAMAGED AND NEARLEY EXPIREY (Jiomart) Open
I ORDERD ON JUN ** **** AND I GOT DEILIEVERY ON ** JUN **** AND WHEN I GOT DEILIEVERY THAT AFTER ** MIN I SAW OPEN PRODUCTS AND THAT DAMAED * AND NEAREY EXPIRY IN ** DAYS SO I COMPLAINED TO ON THE SPOT JIO MART HELPLINE NUM ON *********** THER...
Jul 18, 2023 by DIPAK CHOUDHARY
OVERHEATING PROBLEM (Skoda Auto) Open
There is a overheating issue in my car SKODA KODIAQ STYLE-AT(***KW TDI CR) since SEPTEMBER **** it has been almost * years and still i am going through same issue, Every time service centre promises that problem will now not occur and fortunate...
Jul 18, 2023 by PARMOD KUMAR
Bharat Matrimony misleading and false information provided (Bharat Matrimony) Open
I opened an Assisted Service profile on **/**/**** from Kolkata. Before opting for it I did set my criterion. The sales manager there, Debashish assured me that there are many profiles according to my criteria. I did ask him to show me few of t...
Jul 17, 2023 by Antara Sen Sarma
False Commitment and not refunding the money (vakilsearch.com) Open
I have inquired about Partnership firm Income tax Return for FY ****-** and they quoted me Rs. ****/- fee for the same and I paid on **th June ****, but now after ** days they are asking me for Rs. ****/- more to file the return. When i denied ...
Jul 17, 2023 by Bhawani Singh
Spoiled food delivered and deny to refund and replace (Swiggy) Open
I am sharing one of my bad experiences with #swiggy . I have ordered a cake from swiggy with order no -"************" but i received it in a very bad condition. I contacted the swiggy customer care but they refused to replace it even though t...
Jul 17, 2023 by Gaurav Sharma
Course not activated and false information is provided by the counselor just to make me applied for (buyjus) Open
Dear sir/madam, I am writing to file an official complaint regarding a significant issue I have encountered with BuyJu's, an online learning platform. I am a student who purchased a CAT course extension from BuyJu's, and I have faced multip...
Jul 17, 2023 by hritik tanta
Sofa cum bed defective fraud (Seventh Heaven) Open
Consumer ordered product - SEVENTH HEAVEN * SEATER SOFA CUM BED through amazon but after * months consumer is facing issue - the convert part of sofa to bed is got defective . and removed regarding this consumer raised complaint in amazon and t...
Jul 17, 2023 by Samridhi Aggarwal
Jewlery shop cheated me with silver thali (Pasupunoori Jewellers) Open
The incident is of Dhanteras day of ****. I purchased a silver thali on **th November ****. This shop owner somehow manipulated weight machine , and showed me *** gms Thali. After * year usage of thali, it started showing copper color stains a...
Jul 16, 2023 by Suresh c
Too late delivery (La pinoz pizza) Open
I have order at *:** pm thought what could be better than a pizza and my order was delivered at **:**pm pasta was overcooked and cold.....pizza cheese were feeling like rubber it got totally cold bread became like a naan This is my order numb...
Jul 15, 2023 by Shuaib Chaudhary
1 hour date delivery from donimo s restaurant (Domino's India) Open
I order the pizza from your dominos (ballabhgarh) restaurant. My order no is ** and **. The order no ** is off amount of *** and the order ** is off ***.Both the order is delayed by * hour. The restaurant is not picking up the call. Your restau...
Jul 15, 2023 by Sachin kumar
Missing and damaged house hold goods by Packers Movers (Agarwal Packers Movers Drs Group ) Open
*. That the respondent has contacted to the complainant at his mobile number ********** and disclosed to him that he is a renowned company for arranging the Transportation of House Hold Goods also given assurance to the complainant that they wi...
Jul 15, 2023 by Tarsem Singh
Abused by delivery guy and asked to receive the order (Zomato) Open
I was abused by the delivery partner and threaten. when i asked him to go few meters as he was away from home. He started shouting and i told the company that i wont take the order as it was * A.M. I have ordered since two years from zomato and...
Jul 15, 2023 by Rishabh Shrivastava
Fraud transaction of UPI I d (Florex.com) Open
My money was debited through in UPI I'D transaction of phone pay and Google pay in **.**.**.Total amount is Rs**,***/-.I had debited to florex.com.She says profit your amount in few minutes after that she was not refund my money.She says ,tha...
Jul 15, 2023 by Sasmita Nayak
Prebook and buys Realme (Realme) Open
Prebook and buys Realme **Pro *G. At the time of prebook shop owner said to me is that realme has given offer to prebooking customers (realme wireless neo *) so i Prebook the mobile and buys *month ago but i dont get any gift from your side. Ar...
Jul 15, 2023 by Jayakrishnan
Not received the salary (Vikramas ) Open
As we had been hired as Business Development manager and had worked for *month as they have not paid a single ruppee and when we are asking they are not responding so I need justice ...
Jul 14, 2023 by Mohamed sadiq A chapparband
Colive deposit fraud (Colive Bangalore) Open
I had vacated colive after giving proper one month notice. Now they are threatning me with a legal case. kindly help...
Jul 14, 2023 by Himani Rana
Late incomplete and misbehaving customer service (Lenskart) Closed
I ordered two lens on **th of July , my order was created and processing the next day I got a call from lenskart executive asking me to select a different lens because the power couldn't not be added in one of my lens then I made a new order fo...
Aug 11, 2021 by Bikash Chaurasia
Wrong Item Delivered (Flipkart) Closed
I've purchased one Bluetooth earphone (Realme buds wireless *) from Flipkart but unfortunately I got Sony wired earphone. I went to customer support/care and they refused to provide refund and said this product doesn't come under the refund pol...
Aug 10, 2021 by Mitesh Surti
Refund not yet received (Mamaearth) Closed
I made a purchase order and cancelled as ingit better deals somewhere else. Mama earth sys it has initiated refund but I have not received them from so many days...
Aug 10, 2021 by Ramya
Order not received (MAMAEARH) Closed
My order was supposed to be delivered on *th August but i haven't received it till today and its current location is Raipur...
Aug 10, 2021 by Neha Singla
Refund replacement not given (Seminole Electronics Pvt Ltd Mivi Electronics ) Closed
I ordered an earphone in June. I received a defective product. Upon contacting Mivi, they asked me to choose between refund and replacement. I chose replacement and they replaced the product in MORE than ** DAYS. But I got an EVEN MORE defectiv...
Aug 09, 2021 by Somya
Less stock delivered (Mamaearth) Closed
I ordered four items from MAMAEARTH but received only three, one product Anti Mosquito Fabric Roll On is missing and i gifted it to someone else. Invoice Code: M**/****/****** dated **nd Jul,**** Order no. *********** dated **.**.**** Total ...
Aug 09, 2021 by ISHA MONGA
AMAZON ACCOUNT CLOSED MONEY ROBBED BY AMAZON (Amazon.in) Closed
Amazon Closed My Account Without Any Prior Information Giving Reason For Returning The Back But I Didn't Returned Anything Back To Amazon And Didn't Told For Refund Also Since My Account Is Closed By Amazon My Money Had Been Stolen By Amazon A ...
Aug 09, 2021 by Samarth Goyal
Product delivered without tags wrong size not accepting return ( Myntra ) Closed
Date of Incident - */* Aug **** Order ID # ********************* Product - Roadster (Men Brown Solid Leather Mid-Top Flat Desert Boots) I had ordered Roadster Boots for Size *, on ** Aug **** and immediately I took the package and just to ...
Aug 06, 2021 by Sonu
Not giving laptop replacement (Electronics Bazaar) Closed
**rd April **: Laptop purchased from ElectronicBazaar (EB) *th July Raised the complaint EB********_**** as laptop is not working properly **th July Technical person visited to check. He opened complete laptop checked but he was not able to sol...
Aug 06, 2021 by Sushilkumar Wagh
Worked opposite (Mama earth ) Closed
I used the hair product and my hair starter falling too much now the condition is this i need to take the medicine...
Aug 06, 2021 by Tejus
Refund not processed (Sporto Flexiwear) Closed
Hi Team , I have ordered * items from sporto online on **th july **** , Order id - #**** On *nd August i got a mail stating that my Order has been cancelled , But i haven't received any mail for my refund of rs.****. I have tried sen...
Aug 06, 2021 by Arpit Shrivastav
Not accepting return (Myntra) Closed
I had ordered a pair of Nike shoes on **th July. I received them in a "myntra" box rather than a "nike" box. It just had a barcode of the product and no price tag. Now, these shoes don't fit, and they aren't accepting exchange/return because th...
Aug 05, 2021 by Kunal Khetan
Cheated me by switching wrong product (Reliance Digital Coimbatore) Closed
I ordered a Whirlpool *.* KG washing machine with hotwash. But the sales person switched product to Whirlpool *.*kg washing machine with Deepsoak option. They delivered the wrong product and not ready to refund or replacement. The sales person ...
Aug 04, 2021 by Arun Prasanth
Not received refund (Amazon) Closed
Hi , I ordered a product from Amazon on ** July. I received the item on ** July and I placed a return request on the same day. And my item got picked on next day. I returned the same item I received but when I contacted amazon customer service...
Aug 03, 2021 by Vishal
Fake iPhone delivered by Flipkart (Flipkart) Closed
I had purchased an iPhone ** from Flipkart on **th July in exchange for my iphone *, and on **th July I received the product, which was fake. I knew it was fake, as it did not ask for any setup and iCloud log in and the camera was not functioni...
Aug 03, 2021 by Nandita Goswami
Order not fulfilled and refund not issued (Football monk ) Closed
I ordered a atletico madrid jersey from footballmonk.in on **th July/**** and paid online. They did not dispatch the order even after a week. After nine days, on July **st, they tell me that the chosen size is not available and if I wanted any ...
Aug 02, 2021 by Adarsh Jaiswal
Order not delivered (Bisleri) Closed
I didn’t receive my order . These guys duggal enterprises never deliver my order and from past ** days he has been lying to me that he will deliver it today.Monu Duggal +************ He is running a scam in katwaria sarai , not deliveri...
Jul 29, 2021 by Suman kumar
Products cancelled but no refund even after 1 month (Amazon) Closed
I ordered a product on **rd June ** and cancelled the same day as the delivery date changed to * months which wasn't shown while buying it. Since then I been calling Amazon escalated as well still I was asked to be patient even after * month ie...
Jul 28, 2021 by Anjali
Delay in booking amount refund (Jeep Compass FCA Group HDFC Ergo Insurance Company) Closed
Its been over ** days since when i requested dealer to return my booking amount since i did'nt like the vehicle after test drive. while paying booking amount i was told it is ***% refundable no question ask. now dealer is making excuse after e...
Jul 28, 2021 by karan capoor
Fraudelent and money holding (Lenskart) Closed
My order date is **th July. I have provided all the necessary information including Eye-Power Prescription. It was supposed to be delivered by **th July. I contacted lenskart to look why it is not delivered. In return I get this bizarre expla...
Jul 28, 2021 by Nagendra
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's