E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Fitternity doing fraud activities (Fitternity) Open
I have taken fitternity onepass membership on *th jan. I booked session in a gym and they refused to accept the entry, then I booked session in another gym they also refused to accept the entry via onepass. Then i contacted almost ** gyms every...
Jan 06, 2021 by Gaurav Nautiyal
ChapterOneBookStores Unethical Behaviour (Chapterone Book Store) Open
Placed an order (#*********) on August **, **** worth INR *** for two books. Its January **** and I still haven't received the second book in the order (Women Don't Owe You Pretty - price INR ***). I have followed up multiple times with the cus...
Jan 06, 2021 by Kriti Sharma
Wrong item delivered low quality different size and colour (Yoshine high waist leggings) Open
Hi, I ordered high waist leggings set of * of XL size and received very low quality leggings only * numbers and of different colour and of medium size. Tried mailing them for return, their mail address is incorrect and no one receives call, i...
Jan 06, 2021 by Geethu
Wrong product received (Smytten) Open
No response from smytten and they have given wrong product, a nsil polodh instead of lipstick, there is even not any return tab on the app of smytten I want refund or replacement of the correct product...
Jan 06, 2021 by Nawaal
Package Not Delivered and Fake Signature on POD (Zainy Aftab Modi) Open
I ordered a dress online from Facebook through a sell called Zainy Aftab Modi on **-Dec-**** at **:** hours. The seller shared the shipping details with me and I was told that my shipment will be delivered in less than a week. DTDC updated the ...
Jan 06, 2021 by Alisha Bano
Payment not done (Easy Based) Open
I’ve been working in a company Easy Based(in saket , New Delhi) as a free lancer. At starting they took Rs *,***(*,*** as security and *,*** as maintenance charge) and given me the project of home based typing. They promised me to pay Rs **,*...
Jan 06, 2021 by Saurabh Mehanti
False commitment and information (Online legal India) Open
This is a complaint against Ms. Usha. She was given false information and commitment towards payment and the process of logo trademark. After complaining of her through the company website and complaint box, they are asking to submit more money...
Jan 06, 2021 by Kanchan Langal
Order Incomplete Received (Closet hues) Open
My order id is#***** I ordered a buttercup set xl in black color I paid **** . But I received only black color bottom not top. I daily emails and sent msg in your Instagram. Please reply me. Am very disappointed from your service. Please d...
Jan 05, 2021 by Preetika
Get apps error when i login for checkin coins the customer support also talking irresponsibly (Xiaomi India) Open
They replied as "due to lot of activity in ur acc. It was disabled, please keep it idle for few days" Its been ** days crossed they didn't come up with a solution. Even there is activity of only downloading apps and check in of coins. When ...
Jan 05, 2021 by Narasimha balla
Tenexe online scam and fraud (tenexe.com) Open
Hi, This is to bring to your attention the fraudulent practices of Mr. Vivek Sharma Attarey through this business VAS sports and tenexe.com. #*. He has fraudulently denying delivery of the ordered product Walther LG*** #*. He sent a wron...
Jan 05, 2021 by bidyut karmakar
Partial package delivered (Myntra) Open
I ordered * pairs of shoes on Myntra and just * of them have been delivered. When I requested for an investigation they told me they've investigated the matter thoroughly and they have sealed and packed it and have delivered the complete. I hav...
Jan 05, 2021 by Aditya
Promised cash back not delivered (reliance digital customer care ) Open
Order No: RDF******** (Lenovo M** FHD Plus) tablet Transaction reference no: VIN/RILDIGITAL/************/************ This has regards to my recent order placed with Reliance Digital on **th Sep ****. A Lenovo tabled was purchased for an ...
Jan 05, 2021 by Mark Richard
Wrong item received (Yo shine high waist soft warm leggings ) Open
I received a pack of * cheap quality leggings and then i mailed to yo shine customer care and they didnt answer and i want my money back because the items i recieved is not worth it ......
Jan 05, 2021 by Priyanka aswal
OnePlus Cashback not processed (OnePlus) Open
I placed an order on https://www.oneplus.in website for a OnePlus * Pro phone around **th October **:**am. This was in reference to the American Express Offer mentioned here https://oneplussupport.s*.amazonaws.com/AMEX+T%**C+from+**th+oct+to...
Jan 05, 2021 by Anirudh Mangipudi
Wrong items with horrible quality delivered (Yoshine high waist leggings) Open
I ordered * high waist leggings from yoshine. They delivered * horribly bad quality product. Not even worth ***rs. I want to get my refund.i called on **********. They are not ready to refund. I have recorded their phone call and also I have pi...
Jan 05, 2021 by Pranoti
No refund for over 3 months (ZoomCar) Open
I had rented a car from ZoomCar on my trip to Delhi in Aug ****. Car was dirty and unsensitized. In spite of that, ZoomCar refused to compensate for the lack of service. Even the viper wasn't working properly which caused problem during rain. A...
Jan 05, 2021 by Nikhil Gohain
4 out of 5 products missing (Roadster HRX Jockey) Open
I had ordered ** items from Myntra on **th December. The items were sent out to my address in groups. One of the package was supposed to have * products as mentioned in the email received. Out of those * products, only * product was received. ...
Jan 04, 2021 by Pratima Berawala
Fraud Byjus (Think Learn Private Limited Byjus ) Open
This is a case of pathetical cx service witch byjus has provided me I have purchased the byjus course for my kid for *,* std as promised by the counselor that if you dint like the product within ** days after delevery of the program you can can...
Jan 04, 2021 by Sharad Sharma
Dell Pathetic Service (Dell) Open
I bought Dell G* ** from Dell authorized store and after *-* days i am starting to get issues into it. day by day it getting increased and i am starting to get suffered. i have email support team to fix it. they do basic steps and as it not sor...
Jan 04, 2021 by dharmendra jha
Refund of Amount Paid (Edterra edventures Pvt Ltd) Open
I had booked the US NASA trip through Christchurch school Byculla Mumbai which was to be held in May June ****. Also paid ****** in two cheques with two months apart. But due to pandemic it did not happen. So instead of refund they are giving ...
Jan 04, 2021 by Aftab shaikh
Missing product received (Flipkart) Closed
I purchased inverter split air conditioner *.* ton of Daikin from Flipkart. It contains two units but I received only the outer unit and inner unit not received. I complained two times but no satisfactory response....
Apr 03, 2019 by Dinesh verma
Package is not delivered (polyesterprints.in) Closed
I booked * combo t-shirts on ** March with a payment of *** Rs. and paid through phone pe. My order is yet not delivered and also not showing any response. Details about my order are #*****....
Mar 31, 2019 by Pronay adhikari
Open product received (Shopclues ) Closed
I have ordered from shopclues for hair building fibre ** gm of the top-up brand but I have received none branded (brand name not mentioned) ** gm in the sealed open condition. I have requested for refund/ replacement but they refused by saying ...
Mar 11, 2019 by Sanjay Kumar
Services promised were false (exportersindia.com) Closed
I was promised a number of services before renewing my membership in this portal as the previous year membership expired. Though in the previous year, the company did many promises and failed to deliver. I was not willing to renew this year but...
Mar 09, 2019 by Adan Hossain
Amount wrongly debited by the company (Flipkart Internet Private Limited) Closed
On Dt. **/**/**, I tried to book an Air ticket from Mumbai to Cochin through Flipkart application. At the time of booking, amount of Rs.*,***/- got debited from my HDFC Bank Credit Card account, but air ticket was not booked. Since then, I'm fo...
Feb 27, 2019 by RAJESH LAXMAN SHETTY
Service Not delivered (exportersindia.com) Closed
Really Fraud company and all employees are very rude and cheater they are saying my profile and domain has been expired and i have to renew only in *-* months what a cheater guys all of are really fraud company. First They said give **** you...
Dec 05, 2018 by Anup Saini
Fraud (Selfcare india pvt Ltd) Closed
One of friend shantanu salunke contacted me after * years about this business call self care india pvt ltd. He told me total investment of ** lacs which will be on installment i can pay. He took one lac rupees from me as franchise deposit an...
Jul 01, 2018 by Ranjeeta Dwivedi
Falae statement about refund (Amazon) Closed
O have ordered a mobile phone on ** Dec **** through amazon.in its camera and charger is defective. But they are not providing refund according to their refund policy...
Jun 11, 2018 by rajiv
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's