Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Package not delivered (SURJIT TRANSPORT) ^Open

I booked bilty from Surjit transport Ludhiana to Garhshankar on dated **-**-****. It was the cosmetic material for the shop but my package did not deliver at Garhshnkar. No person takes the responsibility where is my package lost. I had purchas...

May 01, 2019 by Parminder kumar

Charged money without informing (Soni Cargo Movers) ^Open

I booked Soni Packers and Movers to transfer my luggage from Greater Noida to Hyderabad. This deal was a door to door pick up and drop. I paid as per the agreement but when my luggage reached Hyderabad transport, I received a call from another ...

Apr 30, 2019 by Ankita khandelwal

Package not delivered (Dtdc Courier) ^Open

I booked a shipment on **th April from Katpadi (Vellore)-****** to Varanasi-****** my house. On **th April, a person from Dtdc Varanasi contacted me on phone and misbehaved with me and rudely refused to deliver my parcel to my house. Although, ...

Apr 30, 2019 by Abhinav Srivastav

Package not delivered (ST Courier) ^Open

The package with medical bills was booked in the Ramanathapuram ST courier on **-Apr-**** to Kolkata. The bills were supposed to be submitted on **-Apr-**** but as I write this complaint the package is not yet delivered. The bills are worth **k...

Apr 30, 2019 by Ramkumar Pitchai

Document not delivered (Professional Couriers) ^Open

I have not received my documents to date. Those documents are related to my father medical report which I had to submit in my office for reimbursement. Now, who will pay my ***** Rs? I have spent almost good * to * hour in the nearby store to f...

Apr 30, 2019 by Pranik garg

Package not delivered (Dtdc Courier) ^Open

DTDC Andheri East Tracking No. M********. I booked a parcel for the Pataudi (Haryana) on April **, ****, with DTDC. I specifically confirmed with the booking office that makes sure this address is serviceable and he ensured me that there would...

Apr 27, 2019 by MANISH KUMAR

Package not delivered (Ecom Express) ^Open

This is regarding not delivering the package by Ecom express. The package reached at the destination on time still not delivered for the next ** days and eventually went back to the company (Nykaa). This is for the second time I have experience...

Apr 27, 2019 by Shrutika Suryawanshi

Package not delivered (DTDC) ^Open

DTDC courier company not delivered my document on committed time. Still, the consignment is not able to track. Please do the needful....

Apr 26, 2019 by KunDan Kumar Jha

Package not delivered (Delhivery courier) ^Open

The parcel with AWB no.************ is not being delivered despite many requests & complaints made. They are now returning the parcel without any delivery attempt. This is charging me both the shipping charge & return shipping charge. The recei...

Apr 26, 2019 by Sama fatima

Package not delivered (Bangalore logistic) ^Open

I sent my parcel from Bangalore to Gangtok on January and packers and movers company didn't take my * helmets and they didn't parcel that. On requesting they told that they will need **** extra money to parcel that to me again. They even have t...

Apr 24, 2019 by Rajiv Pradhan

Package not delivered (Professional Couriers) ^Open

I have sent courier containing medicines of Rs. ****/-. It is issued as on **.**.**** but still not reach to Kudal. I am constantly complaining about the same for the last * months but not received a single positive response from their end whic...

Apr 24, 2019 by Sonali C Samant

Package not delivered (Overnight Express limited) ^Open

I purchased one product in safe and secure online marketing Pvt Ltd through online in Delhi. Company send the product Delhi to Hyderabad via courier. Courier came in Hyderabad via overnight express limited. Still, right now no one delivered it....

Apr 23, 2019 by Yallamelli mohan rao

Furniture got damaged (Aggarwal Packers And Movers) ^Open

Furniture damaged and faced mental trauma. We used services of Agarwal Packers and Movers DRS Dilip Roadlines Pvt. Ltd. They are running a fraud and loot in the business. We trusted their brand and used their services for moving our household i...

Apr 22, 2019 by Mithun

Package not delivered (Gati Kwe) ^Open

I had booked a shipment of return product from Gati Kwe on ** April and assured delivery date was ** April. The parcel reached in destination city on ** April but from then * days passed and nothing is happening. I contacted customer care and t...

Apr 22, 2019 by Deepak Kumar

Damage and lost the material (Agarwal Packer & Movers) ^Open

This is regarding the complaint against the M/S Agarwal Packer & Movers (DRS Group) Reg office: ***, Kabra complex, ** MG road Secunderabad – ******. I shifted my household item & Car from Jaipur to Guwahati with Agarwal packer & movers (DRS...

Apr 20, 2019 by Hemant Kumar Bhatnagar

My parcel is delivered to someone else (Dtdc Courier) ^Open

My parcel received at local delivery centre is delivered to someone without collecting proper identification. I want to recollect the item or refund for the lost money. ...

Apr 20, 2019 by SUNEL KUMAR

Package undelivered yet (BlueDart courier) ^Open

I am a **% disabled person. BlueDart courier misbehaving me with using vulgar language. Actually, I have to receive an item from sbimf having awb no *********** but they are not delivering it to me. They are telling that nobody was there in my ...

Apr 18, 2019 by SANJOY KUMAR MOHANTY

Package not delivered (Professional Couriers) ^Open

The consignment (DEL*********) has not been delivered to the party till date and was handed over to Professional courier office in the month of Mar'**. Now since the packet seems to be lost, I claim the refund amount of **** (* ladies handbags...

Apr 18, 2019 by Inderpreet Kaur

Speed post is not delivered (Indian Postal Service) ^Open

I am travelling on ** of April **** and my father sends my passport through Indian postal service via speed post on *nd of April ****. Since I bought my air ticket, booked hotels and everything is planned but my passport has not reached yet. I ...

Apr 17, 2019 by BISWA RANJAN KHORA

Cheated by the company (Agarwal Packers And Movers Ltd) ^Open

We gave our my luggage to Agarwal Packers and movers. They cheated me. They are not giving proper reply even they did not receive my call also. All my goods damaged by them. When I asked for the insurance they did not respond to this also. I wa...

Apr 17, 2019 by Krishna gouru