Postal complaint online - Local post office complaints

Postal Complaints

Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.

Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.

If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.

There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.

In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.

Famous Postal or Courier Companies in India

1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.

2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.

3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.

4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.

5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.

Types of Postal Complaints or Courier Complaints

With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.

Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.

1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.

2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.

3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.

4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.

5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.

6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.

7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.

How to file a complaint against the post office or the postman?

Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.

1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx

How to resolve courier complaints or postal complaints?

So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.

To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.

1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:

Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :

Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100

3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?

Step 1: Firstly, get a legal notice drafted by a lawyer.

Step 2: Check it properly and make sure it is signed by a lawyer.

Step 3: Keep a copy of it for future purposes.

Step 4: Send the legal notice to Courier company by registered post.

Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Service Mis selling Denying to adhere to refund policy customer care repeatedly lying (Happylocate) ^Open

Summary: Company caused the following issues *. Service mis selling. Paid for one service and given something different. *. Company is denying to adhere to refund policy mentioned in the agreement. *. Customer associates lied everyday causi...

Sep 20, 2022 by Sai Dileep Munugoti

mrp 8g m 0a 2gg g 8m g (India Post Department) ^Open

.*K&/ .H ** *A* > *K*M* *M!* *K*M +?* &**?***>/ *G *@&> ?*.G * *A* ** *H*G .@*( *?> %> A* ** *A* ** *H*G *G(> >*? %> *G?( .A*G ** *A* *?/G > **G *H *?>/$ *(G ** ,K*> /> ? $(> *@ *G> -@ $ ?*@ (G *@ *A(*> (*@ @ ...

Sep 16, 2022 by Subhesh Kumar Sharma

Payment failed but money deducted (Delhivery) ^Open

I ordered whey protein from Nutrabay worth Rs.**** by cod. I got my order on * Sept, ****. So delivery guy sent me a delhivery payment link and when I tried to do the payment it failed and money deducted. Just after that I got a message from de...

Sep 11, 2022 by Shivam Kumar

Extra amount charge (ECOMEXPRESS COURIER) ^Open

I have paid an extra amount for product on ** Aug to delivery boy by upi id Sub order id - ************_* Awb no. - ********** Transaction id - S******** Id * - S********...

Sep 09, 2022 by Mohd sohaib

Package not delivered (Delhivery) ^Open

Package was delivered to wrong address. Manager misbehaved severely and refused to acknowledge the mistake. The delhivery boy was untrained and was actually a office staff not trained for the job as confessed by him...

Sep 06, 2022 by Priyansha Chatterjee

lost package (Delhivery) ^Open

I Shipped One Of My Parcels Containing Apparel Using Delhivery Courier On **th April . It Was Supposed To Be Delivered To Mau In Uttar Pradesh ,The Packaged Reached The Nearest Delivery Station Where It Always Reaches When Package Is Supposed T...

Aug 31, 2022 by Devesh singh

Courier company is not giving back the Products (Bhargav Logistics) ^Open

The pick-up service was scheduled to deliver the Activa scooty from Sirsa to Bangalore at **** in * days. Pramod and Sunil from the courier are now harassing us saying they will charge **,*** else they won't give back the scooty. Company Web...

Aug 22, 2022 by Anshu Singla

Shipment not received (Delhivery) ^Open

I have ordered a machine from Rajkot to be delivered in Chennai during the last week of July ****. The website says, the shipment has arrived in Chennai on *th August and it will get delivered today. But till date the shipment is not delivered....

Aug 22, 2022 by Venkatesh RP

Get damaged and wet parcel (Trackon Courier Pvt Ltd) ^Open

Our TV came broken and wet through the Trackon Courier Pvt Ltd....

Aug 17, 2022 by Sanya

Lost boxes and damaged furniture (Agarwal packers and movers limited APML ) ^Open

* cartons of mine are missing in transit and * articles of furniture have arrived in a significantly damaged form....

Aug 13, 2022 by nitish verghese

Courier service not delivering my package (DTDC) ^Open

Hi there I have purchased an item online and courier service which they have choosed by the seller unfortunately is dtdc (+** ***** *****) . The courier department franchise in kottayam athirampuzha kerala area has a unprofessional way of app...

Aug 12, 2022 by Jithin mohan

Loss of Employment (Optum Global Solutions (INDIA) Private Limited) ^Open

I was working at TCS. I interviewed at Optum for an open SWE position, selection was confirmed on Feb. ** **** during HR discussion. The following day, got an email confirmation for the same along with CTC details and was asked to complete resi...

Aug 04, 2022 by TEELAK RAJ SAHU

Package not delivered (Bharat PostDesh ka courier Mall Mr VK Maurya support bharatpost org ) ^Open

I book a courier service from Bharat post-desh ka service mall on **th of june ****. They have picked a package (** Kg of mangoes) on **th June from Varanasi to Pune. My package is still not delived. I call Mr V K Maurya but he did not repl...

Jul 11, 2022 by Pankaj Tripathi

Non Late delivery of the parcel (Digital Relocation Packers Movers) ^Open

I had booked the above mentioned packers and movers for shifting things from Kolkata (******) to Tirunelveli ( ******) on June *th. I am attaching the bills and invoices for your reference. Mithun (***** *****) has been in contact with us, eve...

Jul 05, 2022 by Manoj Kumar M S

Package not delivered (DTDC) ^Open

Dear sir/mam, THE PARCEL B******** WAS VALUABLE TO ME AND WAS BOOKED ON ** JUN **. I HAVE BEEN PLEADING FOR ABOUT ** TIMES SINCE WEEKS AND ITS WAS PAST THEIR PROMISED MAXIMUM DELIVERY TIME OF ** DAYS. DTDC'S CUSTOMER TEAM IS CONVENIENTLY JUST...

Jul 01, 2022 by Ankit Singh

Package intentionally not delivered (Professional Courier) ^Open

My father courired me the dress which zinwas supposed to return for refund or exchange. He sent the courier on **/**/** from Belgaum - ****** to Pune - ******. All courier services take * to *days to deliver. Today is **/**/** almost ** days a...

Jun 27, 2022 by Vijay kumar Kadli

Household goods missing or damaged on delivery (Agarwal Packers and Movers) ^Open

Agarwal Packers and Movers ( https://www.agarwalpackers.in/ ) have delivered * BHK household goods to Nagpur address on *th June ****. I have paid them Rs. *.** Lac for keeping Rs. ** Lac worth of household goods for "Hyderabad Storage and mo...

Jun 23, 2022 by Sandeep Chandrakar

Delhivery lost my box (Delhivery) ^Open

DELHIVERY LOST MY BOX I had shipped five boxes from Kolkata on **th March ****. Delhivery delivered only four boxes after a month and made me wait another month for the fifth and last box. It is June **th as I'm writing this complaint today an...

Jun 18, 2022 by Aditya Negi

Package Missed by Meghna Packer n Movers Company (Meghna Packer and Movers) ^Open

I took service from Meghna Packer n Movers for shifting * Sofas (* seater + single seater+single seater) from bangalore to Gandhidham. I paid INR ***** for shifting charges to Meghna Packer and Movers for this. On Arrival, we found that one ...

Jun 16, 2022 by Gautam Kumar

Pakages delivered damaged (delhivery com) ^Open

https://www.delhivery.com/ AWB - ************* This shipment was delivered damaged and Broken ,when contacted support they examined the proof and promised refund of **** towards damages and full refund of courier charges ,its been ** days the...

Jun 15, 2022 by Kaustubh vijay masurkar

AWB NO shipment not delivered and lost (Shiprocket eCommerce and logistics solution) ^Closed

Dear Sir, Courier Shipment were booked to be delivered to Kashmir address details Mentioned below INVOICE NO. : Retail***** INVOICE DATE: **/**/**** ORDER NO. : ********** ORDER DATE: **/**/**** CHANNEL : Winterfresh SHIPPED BY: Delhivery Su...

Jun 07, 2022 by Kaustubh vijay masurkar

Incorrect product (Shiprocket) ^Closed

I placed an order for * Hublot watches but I only received a G-Shock watch. The delivery guy told me both of the watches were inside the box but after payment I found out it was only a G-Shock watch. ...

May 25, 2022 by Alex Panti

All Parcel Shipment Delivery Issue (Shiprocket eCommerce and logistics solution) ^Closed

I booked a parcel whose AWB is ************** the customer refused to recieve the parcel because he went out of station due to some emergency the parcel then Ready for RTO now is been * days since its showing RTO Delivered but i haven't reciev...

May 23, 2022 by Fawad Azfar

Fake Delivery Attempt and Undelivered Package (Shiprocket eCommerce and logistics solution) ^Closed

The company is a logistic company i am an individual seller just put my foot in cod i have sent cod parcel through them, there are two parcel case in which i bear mental harrasment from them *. In this case i've sent a display to customer, the...

May 21, 2022 by Fawad Azfar

Return (Shiprocket courier ) ^Closed

Return my order Pants shirt was ordered and sent the sheet...

May 21, 2022 by Anuj Singh

CPMC is not delivering my house hold thins which I had kept at their storage (Cpmc Relocation & Logistics Private Limited) ^Closed

Last year **** march I had kept my house hold tings in the storage of "CPMC Relocation & Logistics Private Limited" packers and movers . For packing and transport they have charged **** from my old house( Marathahalli) to warehouse and every...

May 19, 2022 by Saroj kumar nayak

Package not delivered (Ecom Express) ^Closed

********** shipment is not delivered by delivery boy. only one attempt is made and then he said to pickup from courier office.behaviour of delivery boy was also rude....

May 15, 2022 by Priyank Amipara

Bad quality product (Shiprocekt co) ^Closed

Quality of underwear is very bad and. There mention * pcs but i get only * . So i want to refund my money. Totally money waste product ...

May 03, 2022 by Manohar Singh Khatri

Shipping fraud (Shiprocket) ^Closed

I was a seller on shiprocket buy on ** April **** shiprocket sent me a freight invoice rupees *****.** of fake weight discrepancy thats why I want to file a complaint against shiprocket ...

May 03, 2022 by Gaurang Verma

Misbehave of courier boy (Ecom Express) ^Closed

I have booked a consignment from Snapdeal who have sent thru ecom express vide AWB**********. Yesterday I got a call from the courier boy asking me to collect the consignment from their warehouse as he is unable to deliver the item coz he has m...

Mar 20, 2022 by Kesavan

Online (HERBAL RESEARCH CENTRE ) ^Closed

*G*> .G *.M,(M'?$ '?>*@ (?*G&( /* *G ? .G*G *>* !> *G *@ !M*> /> *H *K **@ *H /> *$ *@ >(>*@ &Gd * *$ *H $K *.M,?'$ G ?*>+ >*M**> *G *@ $? C*> *K@ ...

Mar 04, 2022 by SATYAPRAKASH

Package not delivered (Ecom Express) ^Closed

...

Feb 18, 2022 by Amisha Sushil C

Bad Delivery service in India Unsecure and make you in loss (Ecom Express) ^Closed

My Order is coming from Ecom. On ** Feb, Delivery boy call me and Asked me for entry in society. I was allowed. But after **-**min he called again me on phone and told that he forgot to carry my parcel so he will deliver next day. But till toda...

Feb 13, 2022 by Vikash Kumar

Delhivery TRACKING ID Delhivery Delaying delivery by shifting the estimated date of delivery (Delhivery) ^Closed

TRACKING ID- ************* (Delhivery) (Pickrr eCommerce aggregator) The courier partner seems to be shifting the estimated delivery date day by day. I have been requesting them to deliver early but no action is taken. It's already *-* days ...

Feb 04, 2022 by Pallavi

Package not delivered (Dunzo delivery) ^Closed

Hello mam,sir I ordered *kg vijetha whole wheat aata * Jan **** .I ordered *st time form your dunzo app .I have already paid . I saw the dunzo app .I saw the image of my item and suddenly the review page come and am not going to back so I g...

Jan 12, 2022 by Swati Jain

Package not delivered by DELHIVERY AWB (Delhivery) ^Closed

AWB: ************* (DELHIVERY) This package hasn't been delivered to the destination the package seems to have reached the final city but is still not out for delivery. The estimated delivery date was * Dec **** and it has been already passed....

Jan 05, 2022 by Pallavi

Package not delivered (Delhivery) ^Closed

We ordered customised Buddha Statue made out of Vietnam marble through India Mart with sculptor "Rajasthan Vidhya Moorti Bhandar". The package has been shipped on Dec *, **** through Delhivery, attaching the delivery receipt from seller. The s...

Dec 20, 2021 by Goutham R

Package not delivered (DTDC) ^Closed

My package was not delivered; reason stated as wrong address but the given address is very much correct. The delivery boy did not even called on the given mobile number. Please help me as package contains very important document. ...

Nov 26, 2021 by AJAY SINGH

Pick up complicated but it canceled the awb number also refund cancelled (Ecom Express) ^Closed

Dear sir, I'm miss Subhashree swain i have ordered a parcel from meesho and due to quality issue i was put return option which awb number is **********..i was returned the product ** October one of ecom express delivery egent Mr. Bikash rout bu...

Nov 19, 2021 by Subhashree swain

Salary (Ecom) ^Closed

Sir I have working Ecom ecom express in delivery boy , in * day's in September month sir and after I have some problem I can leave that job sir Today November ** but my oll bill , salary, in account credite no sir So request for my Money pl...

Nov 14, 2021 by Talaari Mahesh Babu