Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.
Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.
If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.
There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.
In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.
Famous Postal or Courier Companies in India
1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.
2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.
3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.
4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.
5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.
Types of Postal Complaints or Courier Complaints
With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.
Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.
1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.
2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.
3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.
4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.
5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.
6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.
7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.
How to file a complaint against the post office or the postman?
Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.
1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
How to resolve courier complaints or postal complaints?
So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.
To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.
1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:
Delhivery - www.delhivery.com email@example.com
FedEx - www.fedex.com firstname.lastname@example.org
DTDC - www.dtdc.in email@example.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :
Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100
3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.
Most Common Issue Reported for Postal Complaints
I sent a bag of books from kavadiguda, hyderabad to sattenapalli through SRMT transport on ** june **** Even after * months package was undelivered and agents of transporter are answer less. ...
Aug 27, 2020 by Gvsaikumar
On **st july my percel was pickup from Guwahati E and the estimated delivery date was *rd August but after pickup after the end of everyday the estimated delivery date get extend by * day each and every day from *rd August to *th August the del...
Aug 26, 2020 by Nabajit mandal
I ordered a machine for my business purpose on **th August. The supplier shipped it on **th August via Delhivery. It reached their bhiwandi hub on **th August. Since then there is no update on delivery. When I tried calling their customer servi...
Aug 26, 2020 by Shrikant Murhekar
My pet's life is at stack because of this delivery company. I ordered alfa alfa hay on *th of August but I didn't receive my parcel yet. My doe is going to have babies and she is not eating anything else except hay. I don't have any hay with me...
Aug 25, 2020 by Anushri Bhattacharyya
I placed an order with the e-commerce site called Bonkers corner and they put the delivery through Delhivery. I was given a code to give to the delivery man but he never came and the website showed that the parcel had been delivered. I contacte...
Aug 25, 2020 by ANUKRITI YADAV
My parcel was expected to deliver from USA to Mumbai on Monday **th August ****. It has arrived in Mumbai on Sunday August **th ****. I had given my authorization to FedEx for custom clearance on Friday August ** itself to ronald.pereira@fedex....
Aug 25, 2020 by Nirav Lodaya
My parcel was sent from Ludhiana ** days back and Delhivery courier services are not delivering my parcel and not providing contact details for me to pick it up also. It is the worst customer service...
Aug 25, 2020 by Ganesh Prasad
On */**/**** they collected my goods from palava city Mumbai to relocate my good , it was supposed to be delivered in kolkata ****** poddar vihar complex , for which they gave the commitment of approx **-**days. After ** days when I started enq...
Aug 25, 2020 by Ankit Chowdhury
DTDC : X******** Complaint Number : ******** raised on **th Aug a>The delivery boy did not contact , gave invalid information about incorrect address. b>The delivery boy contact number did not have incoming call facility c>Instead...
Aug 24, 2020 by Arvind Kumar Jha
I paid to ecomexpress through google pay and the amount was debited but the ecomexpress refused to give the package and it was returned. Later i try to contact the Ecomexpress and Ajio but i did not get any response from both side and my money ...
Aug 21, 2020 by Smita
The below are the packet details Packet book date **-Aug-**** Packet Items - Sweets box (*Nos) Kurnool - ******. DTDC Consignment no - B******** Im NOT satisfied with this DTDC service,Since it is a * day's now the packet is NOT deliver...
Aug 19, 2020 by Vishwanath Korekar
Ruby Cargo , a Packing and Removal company which has offices in Kochi and United Arab Emirates, collected my cargo worth INR *******(INR * Lakhs) from my residence in UAE on the condition that it will be delivered at the door of my residence in...
Aug 19, 2020 by Arun Vasudevan
I have couirerd few important documents from Bhilwara to Mumbai on **nd July ****. Till dat it has not been delivered and no one is reverting from the Company side. ...
Aug 18, 2020 by Giriraj
Dear sir I want to send some important documents in a limited time duration. One of my friend suggests me to send the documents from this courier, i beleave that my documents will be sent on the right time,but ** days gone i my trying to track...
Aug 18, 2020 by Sunil verma
Order number: ************* Order not delivered since * weeks. Stuck in their location for * weeks. No help after repeated followups from customer care. They also have no idea about the package. Order was picked up on **th July ****....
Aug 18, 2020 by Naman Lahoty
I have booked almirah and * bags for relocation from Hyderabad to Lucknow. I have paid **k as insurance amount for the same. The almirah delivered is completely damaged. There is no response from the company on compensation...
Aug 17, 2020 by shivangi saxena
My Parcel with AWB:************* was sent on by me to my family on **th of July ****, first delhivery's people was not updating the status clearly and on **th agust they cancelled my oder on their own. Now the status is showing returned.They ta...
Aug 17, 2020 by Vishal Jha
I have deposited ****** in kulip real Tradex private limited on * Sep **** in Chapra, saran , Bihar. But when I went to take my money from the company it has ran away from that place and When few people like me went to Kolkata they told that if...
Aug 17, 2020 by Pradeep kumar
I purchased tv with additional warranty from jeeves. Now its in warranty and products not working. I registered claim with them and tech visit done after * weeks times. Now After visit more tham * weeks passed and they keep saying me that part ...
Aug 17, 2020 by Dnyanesh Sambhaji Kurhade
Attention Sir/Madam The TV and the play station sent to Gwalior on **th of August from Chennai reached in damaged condition. Reference nos D********. Play station Please compensate for the damage to the TV and play station. We re...
Aug 15, 2020 by G Karthikeyan
I've booked a truck they offered best package. I was delighted and accepted offer then I was asked to make advance. I told them I'll pay after getting truck then I got truck and I paid amount. After sometime I got call from another number askin...
Aug 06, 2020 by Royan
I have ordered a package on **,July,**** and to be delivered on *th August but it is marked as delivered without my consent and I didn't get any refund or the package. They are not even replying for complaints and emails....
Aug 05, 2020 by Tejendra
Parcel(*kg) been booked on **th July **** from Bareilly, but not yet received to my location chennai. No proper response from Cust care....
Aug 05, 2020 by Aravind Madhanagopal
Dear sir this AWB number ************* for generated for the delhivery courier the pick up schedule for ** July **** and fake attempted trangastions on ** July and **/**/**** Mr Mukesh Meena is DC head for sawai madhopur this man is mad and ...
Aug 05, 2020 by Parag
This is to inform you all that Reba Logistics Delhi is a fraud logistic company. I asked Just.Dial to give me some Logistics Company detail some ** days back in the month.of July ****. Then Mr Piku Singh from Delhi contacted me on phone and tol...
Aug 04, 2020 by Prem Vazirani
Ratnamson fountain pen of Rs. **** is missing from the parcel delivered to my security gate. Received the parcel with clear signs of tampering and pen has been removed / stolen. Complaint has also been lodged with India Post....
Aug 03, 2020 by Vinod Rajan
I have booked a consignment vide GC number -******* from Kolkata to Hyderabad booked from Kolkata as on **/**/****. On unpacking it is found that the new LED TV, Microwave ,OTG and crockeries have been damaged severely. I have tried to contact...
Jul 31, 2020 by Debmalya chowdhury
I have contacted DTDC phone support * times for a status update. Everytime I called I get a response that "we have registered a complaint & escalated to concerned department, they will respond with the exact status of shipment". But for past * ...
Jul 31, 2020 by Avik Bhattacharjee
Hi Team, I have sent courier with DTC on **th July. My Shipment with tracking ID B******** is still in Hubli while its suppose to get deliver to Gadag (Pin code ******) Tracking the same on DTDC portal shows no update since **th July. A s ...
Jul 30, 2020 by Sunil N
I have ordered through online shopping site Club factory before it was banned and my package has reached for delivery in my area, that was the time triple lockdown was initiated in our area. And without my consent the courier service has return...
Jul 30, 2020 by Aleena Justin
My AWD no ********** i have not received the package yet it is almost one month and the package is in delivery center...
Jul 29, 2020 by Nazar
AWB number- ********** The tracking site shows it is been delivered to the customer but the customer has not received it. When asked the executive who has received it they say family member how does the delivery boy know if its a family member...
Jul 28, 2020 by Invalid Number
I booked a transport for moving noida to jabalpur on ** july ****, and travel date was ** july ****, after paying advance payment of *****/-INR the denied to come and load luggage . they also promised to return amount , but now their phone is...
Jul 28, 2020 by shailendra haldkar
Tracking No. Z******** This parcel was send from Lucknow, UP to Mumbai, Maharashtra on *nd July **** and was supposed to be delivered in * days for which I paid Rs***/- But still after more than ** days it has not been delivered to me.. I've...
Jul 28, 2020 by Abhishek Bhowmick
on **/july/**** purchased portable air conditioner from driftdeals.com. i received a damaged, leaking and not charging product. Called ***********(NO RESPOnse). emailed email@example.com (NO RESPONSE, emailed firstname.lastname@example.org (bounce back....
Jul 28, 2020 by Emmanuel Thompson
Booked * luggage with gati from Ranchi to Bhopal. * got delivered and * misplaced by gati. After * months of followup , Gati customer support told baggage is lost and no claim will be given ....
Jul 28, 2020 by Garima Nagar
My AWB NO- ************* , i had booked order in the morning , but noone has contacted me in regard to the picking up of the order , how will my order reach on time in this manner , i feel helpless , this is a very bad policy , noone contacte...
Jul 28, 2020 by Ajuni
My item was supposed to deliver to nizamabad telangana from madurai. But the item is at dtdc hyd hub from June **th ****,its nearly **days.even I spoke to dtdc customer care. make sure to send the item. Reference number is D********...
Jul 27, 2020 by Ramya
I have ordered screen guard from Amazon that was to be delivered by Ecom Express. The parcel at their branch and I've got msg that it is out for delivery with no contact of courier guy. I waited for call, I didn't received any call from Ecom E...
Jul 25, 2020 by Rakesh Patil
Have shipped my unsealed package from my hyderabad (on **nd July ****) to Bangalore. Package has reached the last dispatch center within * days as per the tracking. After that no update at all. Customer care support says that they lost the pack...
Jul 25, 2020 by Deepak Munisami