Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Courier not delivered (Blue Dart Courier) ^Open

Blue Dart Courier WayBill no. ***********. I was not at home during the delivery time at *:** PM on **-Dec-** and I have requested to deliver the courier to my office address. New WayBill no. *********** was assigned and the courier was redire...

Dec 06, 2019 by Devarajan Manickamuthu

Missing parcel lyingVendorofLucknow someFrauddetected (Shree Tirupati Courier Service Pvt Ltd ) ^Open

A Vendor (S&Z Chikankari, Lucknow)has booked a parcel on behalf of Mona Manocha owner of WhatsApp group -RB Creation by your courier agency from Lucknow to Kota....Parcel has returned long back since *-* November...But the Vendor is making excu...

Dec 05, 2019 by Prachi

Package not delivered (TCI XPS Courier) ^Open

Expected delivery date is **th November, today is *nd December still waiting for the package. docket number is **********...

Dec 02, 2019 by Hemanthpenamakuri

Late delivery of the letter (Professional Couriers) ^Open

I have booked a letter containing the financial assistance format of my son through Professional courier, Ujire to Bengaluru office on **.**.****. Usually, it will take one to two days to reach offices at Bengaluru. However, it reached the offi...

Nov 14, 2019 by N R Ravi Prakash

Package not delivered (Professional Courier) ^Open

Hi, Consignment number CCU******** has been couriered on */**/**** from kolkata to Hyderabad.Not its already **th Nov today but still did not receive my package.I called so many times to custoer care but noe response....

Nov 12, 2019 by Tarun Kumar

Package Not Delivered and fake delivery status updated (Delhivery courier) ^Open

My order was is pending for delivery since **th october.everytime i get a message that item is out for delivery and by the end of the day another message that delivery was attempted. This has happened not just once but * times. Their customer c...

Nov 05, 2019 by Shrey Krishna

Non delivery of product (Delhivery Logistics) ^Open

I have placed an order in mi.com for mi tv **inch on **th oct and DELHIVERY is the courier partner assigned and from **th oct the company kept yhe delivery at the hub without any further processing of the order and i called both mi and Delhiver...

Oct 23, 2019 by HARISH SAI RAM

Package no delivered (DTDC) ^Open

One package was booked from Kolkata vide AWB D******** to deliver at Jamnagar Gujarat, but subject package was damaged through the mishandling of DTDC staff and the subject package was disposed off by DTDC at their won as per the mail from ...

Oct 19, 2019 by Rajib Dhar

Package Not Provided to Fedex (Kapish International) ^Open

This is regarding my package which I gave it to "Kapish International" person name Jitender contact number "**********" address J-*, Lajpat Nagar *, Lajpat Nagar *, Delhi - ******, Near Sanjivani Medical. He picked the package from me on **t...

Oct 17, 2019 by Preeti Gupta

DAMAGED ITEMS RECEIVED (DTDC COURIER CARGO LTD NAVAPURA SARNATH VARANASI U P ) ^Open

I have sent my household items vide receipt no D******** & ******** dt.**.**.**.& **.**.** and received here on **.**.** & **.**.**. While unpacked found that total * items were heavily damaged and unusuable condition.I have complained to the c...

Oct 15, 2019 by DEBASIS KUNDU

Courier not delivered (phenix data outsourcing ) ^Open

HI PHENIXJOBS NAME: RAMAKRISHNA CHAPPIDI I HAVE PAID REG FEES *,*** FOR MANUAL FORM FILLING JOB. BUT YOU SEND ME AGREEMENT ON **TH SEPTEMBER AND THEN I DIDN'T RECEIVE MY COURIER. SO YOU MENTIONED IT IS AN COURIER SIDE ISSUE. SO AS IT TOOK ...

Oct 03, 2019 by Chappidi Ramakrishna

Courier issue faced (Trackon Couriers Pvt. Ltd) ^Open

Mr Ajay Choubey (Phone number **********) owner of Trackon Courier office situated near Mundra hospital Mangal Chowk Bilaspur - ****** is forgery person. They never deliver courier at your doorstep and eventually update there portal with delive...

Sep 07, 2019 by Anshul Jain

Package not delivered (Delhivery courier) ^Open

************ AWB number. Today morning I got a message that the parcel is been delivered. But I have not received the parcel....

Sep 04, 2019 by Ramsha khaliq

Loss of consignments (Dtdc Courier) ^Open

I have booked * consignments through Dtdc on **th of August and it's already been a month where I have no track of my both consignments. I have also registered a complaint but they've already closed the case without informing me. Again I'm tryi...

Sep 04, 2019 by Akshara Varma

Package not delivered (Gmsworldwide) ^Open

Through GMSworldwide courier services booked parcel from Pune to Greater Noida UP on **/**/****. Now the same parcel is returning to Pune without any reasonable reason. Courier service provider arrogantly justifies the same....

Sep 03, 2019 by Jitesh kokate

Requested claim amount not offered (Drs Dilip Roadlines Pvt Limited) ^Open

Out of ** items that were transported from Chennai to Pune through DRS Dilip Roadlines Packers and Movers * items were either in damaged or repairable condition. Fortunately, I had insured all my items. First of all, they committed to deliver t...

Sep 03, 2019 by SATISH G

Package not delivered (Dtdc Courier) ^Open

I have sent a camera lens (approx price *****/- INR for repair to Madan camera service, Fazal complex, Near Anna statue, Mount road, Chennai -* from Nellore (Andhra Pradesh) on **/*/****. Till now the item not delivered to the repair centre. I ...

Sep 03, 2019 by Wilson P V

Product is not good (EKART) ^Open

I have ordered Saree price *** but I got Saree worth only ***. I want to return that. The Saree is not good quality and it is a cheap product. I want to return Saree and my money back....

Sep 03, 2019 by DHANESH KUMAR S

Pack not delivered by company (Xpressbees Courier ) ^Open

I ordered an item & the courier company is not delivered my item to my address. They excuse that the address was incomplete but my address is complete. I wait for delivery from last * days but still, no delivery was sent to me. I lost also my *...

Sep 02, 2019 by Gourav

Fraud was done (Kalptree Mart Teleshopping) ^Open

I am facing the loss of RS.***** some of people call me regarding logistics service in Mumbai and I am given the deposit of RS. ***** and that amount deposited in Rahul Gangwal and I am provide number of two person those are doing such type of ...

Aug 31, 2019 by Nitesh Pradip Fadiya

Courier not received (Trackon Couriers Pvt Ltd) ^Closed

...

Aug 28, 2019 by DINESH KUMAR

Breakage of television in transport (Agarwal Packer & Movers) ^Closed

In the month of march I have to sift from kolkata to patna,I took the service of agarwal packer and movers,they didnot mention to take the insurance for the goods.They didnot delivered the goods in time,after lots of querry they delivered my go...

Aug 28, 2019 by SUDHANSHU JHA

Package not delivered (Skyking Courier Service) ^Closed

One a important documents whose value is more than amount, since a long time after ** days courier has not been dispatched on his destination but arrived destination district...

Aug 27, 2019 by Bibhanshu Baibhav

Package not delivered (Delhivery courier) ^Closed

The package is marked delivered without my consent and the delivery boy is playing with me since last * days to get the product delivered...

Aug 26, 2019 by Soumya

Package not delivered (Delhivery courier) ^Closed

I’ve ordered * packages from * different places almost * weeks ago. I received one. The other shows that they’ve reached the office and out for delivery every day but never reach me. At the end of the day, they update that customer was unav...

Jul 18, 2019 by Sruthi Kodali

DTC worldwide packers and movers cheating (Dtc Worldwide Packers & Movers Bangalore) ^Closed

With a proper quotation, I agreed to move my things from Bangalore to Chennai by DTC Worldwide Packers & Movers Bengaluru. Even after one month of time they not giving an invoice for the paid amount. I have to submit it to my organization. On t...

Jul 18, 2019 by NambiRajan S

Package not delivered (Professional Couriers) ^Closed

I have not received order yet from one month. It showing in the same office. Please help with this....

Jul 18, 2019 by Venkata Kotaiah

Package not delivered (Dtc Movers And Packers) ^Closed

On **th May **** I shipped * suitcases and * cartons of household goods clothes, suits, memorabilia, expensive decorative items etc from Mumbai to Hyderabad. I was planning to reach Hyderabad after **nd Jun so asked them to deliver after that....

Jul 04, 2019 by Arvind Pandey

Higher charges for Part load (Patel Packers And Movers) ^Closed

With reference to Quotation No. **** dated */**/**** and Bill No.*** dated **/**/****, the below are the lapses and unprofessional services. The goods were packed at my home in Mumbai on *th June. An agreed amount of Rs. ***** was paid before...

Jun 30, 2019 by Shanmugasundaram

Package not delivered (FedEx) ^Closed

Please support. POD - ************ dated **.**.** Reached at Hyderabad Local FedEx facility on **.**.** Delivered on **.**.** (after a week) citing manpower issues & backlogs. Another courier: POD - ************ dated **.**.** Reached ...

Jun 07, 2019 by Preeti Suman

Package not delivered for 2 weeks (Fed Ex) ^Closed

I am supposed to get my package on **th May till date not delivered by FedEx team. Daily calling them repeating the same story again and again but no use. How very irresponsible to customers just saying a simple sentence our team following. Til...

Jun 02, 2019 by Preg

Shipment received in damaged condition (Woodlands Packers) ^Closed

Woodlands Packers from Chandivali Mumbai first quoted a price to transport a bike from Mumbai to Hyderabad. Once they picked the bike they called and asked for more money. When I said this is a fraud and I don't want their services they said ok...

May 13, 2019 by Priyanshu Rana

Wrong and substandard saree received (Ecom Express) ^Closed

I had ordered a red colour silk saree, but the saree that I have received is of an entirely different colour and extremely cheap cloth. I feel this is a fraud company and they are fooling innocent customers. The mob no ********** they have ment...

May 08, 2019 by Shashi Thapliyal

Package not delivered (Gati Cargo Movers) ^Closed

I gave the order on April **st ****. My order Dkt no: *********. My order no: ********* (Pigeon smart glass gas stove). Gati courier agent doing intentionally fraud delivery attempt. I asked with customer care about this. Again they provide ...

May 03, 2019 by K.eswarara rao

Courier not delivered (DTDC) ^Closed

The invoices valued *****₹ are courier to Mumbai address. The recipient did not receive the courier. Consignment no Z********....

Apr 29, 2019 by Kiran

Courier not delivered (Akash Ganga ) ^Closed

My article was couriered from Bandra Mumbai on **nd April with Shipment no. ********* through Akash Ganga courier. However, after * days there was no tracking update except " In transit". Frequent call made to Mumbai RO for Akash Ganga did not ...

Apr 27, 2019 by Shailendra

Bike not delivered on time (Gati Safe Cargo Movers) ^Closed

I sent my bike from Chennai to Gurgaon on March **th through Gati safe cargo movers. They have told me to pay **** on March **th. But the bike didn't deliver to Gurgaon yet. We tried calling and WhatsApp to them but they are not responding at a...

Apr 18, 2019 by Karthick kannan

My Courier has not arrived (Professional Couriers) ^Closed

My courier was dispatched from Mumbai on */*/**** and this had my passport. I was travelling to make a business deal worth of *******. But because my passport is stuck in the courier which I'm still waiting for it in Bangalore. I need sincere h...

Apr 17, 2019 by Muhammad Syed

Package not received (The Professional Couriers) ^Closed

My friend from Delhi sent a package to me (Bangalore) on *th April ****. The status shows in tracking app as delivered whereas I have not received the parcel yet. I don’t know where the parcel is. The courier boy didn't call me. I don’t kno...

Apr 15, 2019 by Arshiya fathima