Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.
Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.
If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.
There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.
In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.
Famous Postal or Courier Companies in India
1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.
2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.
3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.
4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.
5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.
Types of Postal Complaints or Courier Complaints
With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.
Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.
1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.
2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.
3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.
4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.
5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.
6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.
7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.
How to file a complaint against the post office or the postman?
Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.
1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
How to resolve courier complaints or postal complaints?
So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.
To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.
1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:
Delhivery - www.delhivery.com firstname.lastname@example.org
FedEx - www.fedex.com email@example.com
DTDC - www.dtdc.in firstname.lastname@example.org
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com email@example.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :
Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100
3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.
Most Common Issue Reported for Postal Complaints
I booked * parcels from Delhi to Ranchi on **.**.****. Assured delivery date was on **.**.**** but one package has not been delivered yet. It has been misplaced or lost I don't know but I filed complaint on **.**.**** and since then I contacted...
Dec 05, 2020 by Deepak Kumar
My order is not yet being deliverd and i am shocked that while i am tracking my order its showing me delivered how can delhivery do this its a very renowned compangbplease help me my tracking id is ************* The thing i only got is a otp t...
Dec 04, 2020 by Sheetal tamang
So I don't think words will enough to explain the kind of low levels that FedEx has stooped to to dupe their customers. I paid roughly **k INR for a 'Priority Mail' shipment from China to India with AWB ************ which was to be delivered...
Dec 04, 2020 by ALI ASGAR TAMIM SUDANWALA
I am from Indore and I had purchased electronic items from an supplier in Delhi through online / phone mode and requested the supplier to deliver to Indore through courier. The supplier booked the parcel through Trackon couriers pvt ltd on **t...
Dec 03, 2020 by ANOOP DHOOT
I ought to receive a replacement product from Image marketing through Xpressbees. The product is showing "in transit" for quite some time and was struck in "Xpressbees Visakhapatnam hub". I have contacted Xpressbees and boat customer care servi...
Nov 22, 2020 by Ramesh N Appana
I send a courier by DTDC booked in ** Nov ** at approx **.** hrs.Guy booked informed it will be delivered tomorrow or max ** Nov **.asked for mode of transport he told me that by air ..But when I tracked it was by road ..Today ** Nov ** complet...
Nov 20, 2020 by Praveen kumar
Hi This is vignesh Gunasekaran I am rasing the complaint behalf of my dad Gunasekaran used DTDC courier on *.**.**** made a courier to destination From THIRUNELVELI To VIRUDHACHALM through ur courier as now the problem is my consignee d...
Nov 17, 2020 by Vignesh
I passed out from JNTU Hyderabad in ****, recently I took admission for my masters degree fun Tata institute of social sciences, Mumbai. So the university is asked to submit migration certificate. JNTU Hyderabad sent it through DTDC twice. It w...
Nov 13, 2020 by Kapil Kumar
Hi All, This is my Tracking number ***********. The product reached Karaikudi Delivery Hub by yesterday itself and the Delivery Head Velmurugan (+** ***** *****) refused to deliver this parcel because of ODA (my place is **km from the hub). ...
Nov 12, 2020 by AshwinKumarappan
I booked a consignment on **.**.****, of two laptops, one got delivered and other one untraceable by DTDC team. DTDC Case Number : ********, against DTDC Consignment number D******** I am following up with DTDC executives from the past * mon...
Nov 11, 2020 by Shashi Dhar
I have shipped a damaged product for which I have initiated a return process but Delhivery chirgaon UP office has cancelled all the pickup id generated & remarking false comment the order I'd is ***-*******-******* via amazon plateform & latest...
Nov 08, 2020 by Ashish kumar
I have booked one parcel containing artificial jwellery to be delivered to a pincode ******. When I try to book the parcel the pincode is showing deliverable but when Fedex took the parcel and after some days it is showing on Ship rocket's por...
Oct 31, 2020 by Amal barik
We have placed order for one number hydraulic press with Kailash Hydraulics, Ahmadabad with Rs. *****.** advance. Supplier has not supplied machine and not refunded balance Rs. *****.** advance. There was no mistake from our side. ...
Oct 30, 2020 by R B SHIRSAT
My son is a student of US university. Perusing his undergrad in Physics. Physics department of his university sent him laboratory apparatus to carry out lab session at home as all the sessions are on online platform and Currently he is taking h...
Oct 27, 2020 by Sheetal kunder
I had bought AX**** Water-Resistant Analogue Watch from AJIO on **th Oct'**. Instead of it, wrong item was delivered on **th Oct'**. I raised a return request immediately. The request went in the queue of Shadowfax couriers to pick up wrong ite...
Oct 26, 2020 by Kahekashan Anis Mushrif (Sayyed)
I have shipped my * items via sea though Universal Relocations vendor from US to India. At the time of delivery I have noticed that my I have lost valuable items as my baggage doesnt look the same way as it was packed initially. When I raised a...
Oct 20, 2020 by Sri P
Dear Respected Sir, Kindly requesting through your good office to take necessary action to ensure my goods are delivered at destination location at Rayagada,Odisha safely without any loss & damages and Mr.Kapil Kirodiwal (DHL EXPRESS WORLDWI...
Oct 17, 2020 by MAJHI SRAVAN KUMAR
My package is not delivered since * days its supposed to deliver on ** oct **** but there no attempt to deliver the product i had raised the complaint to costumer care also then also there is no use here is my tracking id ************* plea...
Oct 17, 2020 by Janardhanamt
I had sent my mobile phone through DTDC express delivery from HSR, Bangalore to Katihar, Bihar on September *st and got it insured. It was supposed to be delivered to my family within */* days. It has been more than * month. The tracking websit...
Oct 16, 2020 by Amit Kumar Singh
I chose this movers and packers to move my luggage from Electronic city Bangalore to Noida, U.P., but the guy sent my luggage to some other address and I got the luggage of someone else. Now he sent the luggage to wrong addresses and now he is ...
Oct 14, 2020 by Sahil jain
I moved a package containing * boxes using Homex Packers and Movers on **nd August **** from Bangalore to Guwahati. It has been * weeks since the items were picked up from my Bangalore residence, they promised to deliver the item within * da...
Oct 17, 2020 by Tanmay Kakati
Awb: ********* The shipment order was placed made on oct ** for return pickup from nagpur to pune hub of oneassist Shipment was picked up on oct **th, and the shipment is still in trnasit as on oct **. As per latest tracking update ...
Oct 15, 2020 by Vivek shegaonkar
I ordered product in flipkart. It was delivered by Ecom on **th. But Accidently cancel the product in flipkart. I got the Product by Ecom. But the Ecom delivery boy asking the product. Please return the product. Since no delivery updated in ...
Oct 13, 2020 by Magudesh
i bought the product from onlyssd.com. order id - (*****) Shipping via DTDC Tracking id - (M********), delivery Date October **. delay in delivery and wrong tracking update....
Oct 12, 2020 by Bhaswar Mandal
AWB - ********** They are stating the lord not deliver our package as it has been locked. I have been calling them for more than * days and everyone gives a different response. ...
Oct 12, 2020 by Adele Johnson
No package was approached to get delivered but status for the same shows delivered, even after repeated complaints and email in the past one and half month the missing package was not made to delivered....
Oct 11, 2020 by Shubham S
I have ordered for a puppy to a person and he shipped the puppy through a pet relocating company named "met global logistics" at first I was asked money for the shipment of the puppy ,then later on for several reasons like crate charges , vacci...
Oct 10, 2020 by Swetha
This is the *th order that is not being delivered by Ecom express. Every time I try reaching them they keep disconnecting my call. No resolution in spite of contacting them multiple times....
Oct 06, 2020 by Nithin Sreeroop. A
I have ordered a slipper from mango people which was handled to ecomexpress for delivery on *th September **** but till now I didn't get that product and the status is showing as delivered from **th September. From one month I am struggling so ...
Oct 06, 2020 by Swagat mahapatra
I have sent my answer sheet to Kalai Bharathi B.Ed. College, Padmapuram, Pallipat Tk. Tiruvallur Dist on **.**.**** through Speed post from Poonamallee, Tiruvallur District, the parcel has not reached to the destination till **.**.****, which h...
Oct 03, 2020 by J LATHA
I ordered some masks from Allen Solley and the same were to be delivered on **th Sept. The Ecom executive called me on **th evening and requested in the order could be delivered next day as he was stuck in traffic. I said it was ok. I waited fo...
Sep 30, 2020 by Anjali Dhotre
I was supposed to receive my order on **rd september,the delivery agency just contacted me once and I couldnt answer the call.. I called back immediately and the number was not reachable, waited for * days- no response, so contacted ecom expres...
Sep 28, 2020 by Blessina P
This is regarding part of Ajio order no.FL********** and AWB(DNMX Checked Long Shirt with Buttoned Flap Pockets) delivered on */**/** and ***/- was paid by COD Method.(Google Pay) A double payment occured since the first payment via Google P...
Sep 24, 2020 by Risa Rasheed
My order with tracking ID ********** shows delivered but I didn't get it. I didn't get any calls from the courier or my neighbors didn't get the package either. I have already complained multiple times to ecom but there has been no response fro...
Sep 24, 2020 by Rehana
I ordered some medicine from *mg and it was supposed to deliver in District and Session court Padrauna, Gorakhpur. Address is well known place in while District so no one can say address in not traceable. The day when packet recieved to courier...
Sep 22, 2020 by Akhtar Ansari
I have a complaint to file against the delivery boy as he has no ethics and patience with his duty. Instead of doing his work like a normal delivery boy. He is shouting and showing tantrums to the customer and it’s not acceptable. It is under...
Sep 21, 2020 by Kunam gyamar
One of my Important products sent via DTDC courier service on the **th of September ****, on the **th of September it was showing that my product is out for delivery. but the product is not delivered yet(**-**-****). *st time I called them on t...
Sep 21, 2020 by Deepankar Saha
On *th September I had placed an order from www.mi.com OrderId : **************** Under this OrderId, I had two SubOrderId SubOrderId_*: ****************** that contains "Mi Business Casual Backpack Black", blue dart tracking Id - *******...
Sep 19, 2020 by Mandela Mahato
I have sent * couriers of avacados through dtdc under consignment number, D********, D********, C********. They assured me about insurance too if it’s damaged or missed. Almost * packages I sent through them almost all r damaged but * package...
Sep 17, 2020 by Jenys maryana mathew
I had contacted Pooja Packers & Logistics in Yeshwanthpur Bangalore. They gave me a quotation of INR **** upon listening to the number of goods I have for movement from Bangalore to Kolkata. On **st July, ****, they came and packed my goods and...
Sep 17, 2020 by R Singh