Postal Complaints
Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.
Most Common Issue Reported for Postal Complaints
Complaints
House hold goods were delivered with severely damaged (Hindustan Cargo Packers And Movers) Open
The household goods were shifted by Hindustan Cargo packers and movers on **/**/**** in Bangalore from Hyderabad with the most of items were severely damaged. I followed up with packers and movers & Liberty general insurance Company. There was ...
May 15, 2019 by Keshav Redddy G
Package not delivered (Vrl Logistics) Open
This is the second time in a month I am facing issues from VRL for a different complaint. Each time this disgusting logistics transport can't sleep without causing trouble to their customers. I had booked * parcels from Gujarat to Thalassery an...
May 15, 2019 by Muhammed
Package not delivered (Professional Couriers) Open
The sent packet has arrived in Sangli but the delivery service person in Sangli is not willing to deliver at the address. They want me to collect the packet from his office. I did complain to PAN office too but they mentioned that they will res...
May 15, 2019 by Muralidhar Chourashiya
Damage of the instrument (DTDC) Open
I have booked ** Veena (musical instrument) in a wooden box to the U.S through esteemed courier service DTDC. M.V.P. Colony Branch, Visakhapatnam on **.**.**** vide Invoice No. N******** by paying more than the cost of goods as transport charge...
May 14, 2019 by Mukku venkata bharadwaja lakshmi narasiha shama
Package not delivered (Electronic Custom Distribution) Open
This is regarding a telegram app guy named Arnav Pandey. He claims himself as a customs officer in Mumbai airport and sells products for the cheap price. His link is https://web.telegram.org/#/im?p=c**********_******************** His UPI id a...
May 12, 2019 by Ashokkumar
Fraud done by the company (Agarwal expert packers and movers chd) Open
I booked this Agarwal movers relocation for moving my goods and car from Pune to Nagpur. They gave me a quotation of Rs ***** for goods and **** for the car. For goods, they told insurance of *% whereas no one told us about insurance of the car...
May 12, 2019 by Ankita
Consignment missed by the company (Navata road transport) Open
On *.*.** sent *-boxes of shirt piece with the value of Rs. ***** from Navata Cherukupalle (CRKP) branch to Tiruchengodu (TRGC) branch. One box reached to Tiruchengode while the other one missed. I'm following with the Vijayawada Navata custome...
May 12, 2019 by PUNIDHA KUMAR
Packet not delivered since last 11 days (Overnite Express) Open
Origin: Bhubaneswar booking Date: Monday, April **, **** Destination: Kolkata Booking type: documents Activity date location activity Tuesday, April **, ****, Kolkata-hub dispatched to Bangalore-hub Tuesday, April **, ****, Kolkat...
May 11, 2019 by A K MOHAPATRA
Claim not settled (Agarwal Packer & Movers) Open
My home articles have dispatched from Bangalore to bally Howrah West Bengal-****** on end of October '**, when unpacked the cartoon valuable goods are damaged. So many phone calls & chasing with their Kolkata Office they agree to pay ****/- whi...
May 10, 2019 by Swarup chowdhury
Package delayed by six days (On Dot Courier Service) Open
I gave my documents parcel for delivery at Regine Canada on **.**.**** with Ondot courier service. Paid them Rs. ****. After my repeated requests I was given DHL AWB number on tracking. To my dismay, I found the packet just left Delhi on **.**....
May 10, 2019 by Jaspal Singh Garg
Package not delivered (DTDC) Open
We have given courier from Vijayawada to Hyderabad on *th of this month and till now (**th May ****) it was not reached. Courier cover contains a banker cheque which is intended for wages of employees. About ** employees are suffered from this ...
May 10, 2019 by Rajesh babu
Insurance amount not credited (Gati Safe Cargo Movers) Open
I have transferred my bike from Chennai to Calicut through Gati Safe Cargo for an amount of Rs ****. In that **** was the refund amount, which they told will get credited after the delivery. After the delivery, I called them but they keep on po...
May 10, 2019 by RITHIN
Package not delivered (Madhur Courier) Open
Document not delivered from the last ** days. Very bad behaviour and no response. Please help....
May 09, 2019 by Arvind jain
Fraud on the name of army (Indian army transport parcel department ) Open
Mery OLX par activa ka ad dekhne k bad ek bnde ne apna no share kia jo activa sale kar rha tha. Maine usey call kia to usne apna nam Sanjay Singh btaya. He said ke activa meri wife k nam hai. Aligarh ka no hai. Mera transfer Agra hora to mei vh...
May 09, 2019 by Megha Goswami
Package containing life saving medical equipment not delivered (Speed Post) Open
The goods are syringe infusion pump for delivering critical medicines to patients was dispatched through speed post on **/*/**** to Assam yet to be delivered. The speed post is very casual about the whole thing and not responding properly and r...
May 07, 2019 by MITI ELECTRONICS PVT LTD
Package delivered on wrong address (Dtdc Courier) Open
We had booked DTDC courier with Docket No. Z********, for address Khashra No.**/*/*(*-**) & **/**(*-**) Ground Floor, Village Tikri Kalan Delhi-******. However, the courier was delivered to address Khashra No.**/* & **/*/* Ground Floor, Villa...
May 07, 2019 by DINESH KUMAR GUPTA
Package not delivered (FedEx) Open
My parcel was supposed to be delivered on *rd May but it is *th May today and it has not been delivered till date. Despite my continuous follow-ups with FedEx they continued fooling me with all sorts of lame excuses. On *rd they gave me a reaso...
May 06, 2019 by Deepika Singh
Damage to household articles (Agarwal Packers And Movers Ltd) Open
My household goods were transported by M/S. APML on */*/** from Lucknow and delivered to me on **/*/** at given address but my articles were badly damaged which was promptly informed to their supervisor who took the photographs also. The matter...
May 06, 2019 by Mukesh
Package not delivered nor returned (Dtdc Courier) Open
On ** April ****, I went to Dtdc courier office and handed over my parcel to the person sitting there. He saw the packet, it was open because I had heard that courier companies want to examine the package. Then Dtdc guy only put tape all around...
May 06, 2019 by Amritanshu Mishra
Packet not delivered (Dtdc Courier Service ) Open
I courier a packet from Mohali to Ahmedabad on **th April **** at *:** pm through Dtdc international courier phase * Mohali branch and the charges paid for the fastest delivery that is Rs. ***. I got the assurance of delivery at the site on **t...
May 06, 2019 by Prashant Kumar
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