Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Package not delivered (DTC Packers and Movers) ^Open

I have a courier from DTDC with track number H********. But they did not deliver. Many times I called to DTDC Chandanagar and DTDC head office. But they are not solving the issue. The actual delivery date was **th March **** but still **th Apri...

Apr 13, 2019 by TUMATI SRIKANTH

Package never delivered and returned (Professional Couriers) ^Open

I couriered my package from Noida to Pune on **-**-****. It should have reached the destination in *-* days but reached Pune only on **th. But then the facility at Pune has never delivered nor returned the package. They keep on changing the sta...

Apr 13, 2019 by Rakesh Kumar Tripathi

Package not delivered (Dtdc Courier) ^Open

Dtdc courier worst courier ever I saw. It's been ** days my package did not deliver yet. Also, customer care did not respond well....

Apr 12, 2019 by Ruchi verma

Goods not delivered and no proper care in numbering (Navata road transport) ^Open

An iron folding cot booked in Eluru to Warangal. It was not pasted on some other wooden box which has to go to Hyderabad (they told). This was identified on * or * April. They told within * days our goods will be delivered. Till today it was no...

Apr 12, 2019 by Gss bhavanarayana

Package not delivered (India Post ) ^Open

My register letter is booked on **/**/**** from BPC UTI Konkan Bhavan. At the day my item bagged to Villupuram RMS I asked the Konkan Bhavan. They said that we have sent the item. So you can ask Villupuram RMS to inquire about the status. But V...

Apr 11, 2019 by SANTHOSHKUMAR K

Loss and damage of household articles during transit (Agarwal Packers and Movers) ^Open

I booked my household luggage through Agarwal Worldwide Packers And Movers on **-**-**** from Kaushambi (Ghaziabad) to Mulund (Mumbai). The delivery was given on **-**-**** at my residence in Mulund, Mumbai. When the company representative open...

Apr 11, 2019 by Surendra Kumar

Package not delivered (FedEx) ^Open

We ordered a parcel from China for our business use through FedEx courier. According to the delivery schedule, the parcel has to be reached on *th April ****. Now our parcel is in Bangalore in transit for clearance. We have submitted all our c...

Apr 09, 2019 by Raghu

Fraud Insurance issued and company is not giving me claim amount for damaged item (Supreme Packers And Movers) ^Open

I had booked service from Supreme Packers and movers to move dining table from Bangalore to Dharwad. I had requested for moving a dining table from Bangalore to Dharwad and he broke the table and a chair. The service provider bluffed me. First,...

Apr 01, 2019 by Laxmi P Bhoomannavar

Missing of goods by transport company (Avinash cargo pvt ltd ) ^Open

The company purchased material by Bharat insulation company India Pvt Ltd from Aurangabad Waluj. This material was transported by Avinash Cargo Pvt Ltd. By this transporter, the material was given of short quantity which is not given yet....

Mar 28, 2019 by Arjun yashwant jadhav

My consignment received in bad condition regd. (Agarwal Packers And Movers Drs) ^Open

i was sent my car kl ** aa **** from kozhencherry to nagpur vide your gc. no. ******* on **.**.**** and the same was arrived at nagpur on **.**.****. Sir, it is very sorry to say that I have collected the same on **.**.**** in following bad co...

Dec 28, 2018 by varghese mathew

Package not delivered - fake courier tracking number (Tata Cliq) ^Open

HI, I ordered LG **UJ***T *** cm (**") Smart *K Ultra hd led tv (Black) from tatacliq.com. They provided delivery date between **-**-**** AND **-**-****. but , not delivered as promised date and provided me with fake blue dart tracking number...

May 28, 2018 by anilkumar ghanta

Package not delivered (Shoponn) ^Open

Order dispatched **/**/** Tracking no invalid and still not delivered till now and phone number on website is probably fake .. sent an email to contactus@shoponn.in but no reply...

May 03, 2018 by Chris

Book not Delivered (First Flight Couriers Ltd.) ^Open

I ordered Pratiyogita Darpan Series-* Current Events Round-up (Vol *) **** on **th of April. As per the company's information docx. the thing may take up maximum * days to get delivered. But It still hasn't. I called up the company, they say th...

Apr 30, 2018 by Ujjwala Gaur

Package not delivered (First Flight Couriers Ltd.) ^Open

Package not delivered I have to recived my package within **-**-** but it has been not delivered yet the courier is booked on *-**-** from mumbai to agartala ...

Apr 25, 2018 by Bikash show

Amount deducted from refund of current order for the non receipt of return 5 month old order (First Cry) ^Open

i placed an order of t-shirt on ** sep **** from firstcry and product received to me was smaller in size so i raised an return request and first cry refunded my amount and failed to pickup my product as courier person has come to collect in mor...

Feb 06, 2018 by mohit bajaj