Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.
Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.
If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.
There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.
In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.
Famous Postal or Courier Companies in India
1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.
2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.
3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.
4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.
5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.
Types of Postal Complaints or Courier Complaints
With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.
Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.
1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.
2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.
3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.
4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.
5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.
6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.
7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.
How to file a complaint against the post office or the postman?
Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.
1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
How to resolve courier complaints or postal complaints?
So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.
To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.
1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:
Delhivery - www.delhivery.com email@example.com
FedEx - www.fedex.com firstname.lastname@example.org
DTDC - www.dtdc.in email@example.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :
Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100
3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.
Most Common Issue Reported for Postal Complaints
Firstly addresssing to bluedart i need to say that do value the statement" India's most awarded logistics company".My deep concern towards the delivery of the shipment is at the top.The estimated delivery date is ** June **** and i also do un...
Jun 30, 2020 by Sudip pati
Hi I had registered for online job and had paid **** advance. They had sent the courier via professional couriers on **th June. I am unable to track the order and it's not yet delivered.Please help me. Tracking ID VPL*********. Nothing is updat...
Jun 28, 2020 by Sayantika Dasgupta
Jun 28, 2020 by Brijesh Kumar Patel
Package not delivered and not able to track the package. The package contains legal documents....
Jun 28, 2020 by Misbah Ullah Khan
I open account in ups.com to send parcels in outside india. I signed rate for the usa as around *** rs per kg. I send * parcels to isa and it delivered nicely and also i paid the invoices for that. I send one courier to the canada. He didn'...
Jun 27, 2020 by Dharmesh Maniya
Fedex's unfair business practices. Below are chain of event in short. (*) Fedex failed to advise any amount of duty/taxes when asked for KYC document. This is for CCTV Kit that I ordered from overseas. (*) Incorrect Invoice - HSN code and inc...
Jun 24, 2020 by Vivek Singhal
The ekartlogist dehradun guy came very late to my house And he didn't know how to verify the exchange mobile phone, he called his boss and the boss replied him tomorrow other guy will deliver after checking my phone. I complained to customer...
Jun 23, 2020 by Navin thapa
****** ***** Lady call me in Indian number and said your parcel arrived in Mumbai , pls pay ***** amt for custom clearance . After that receive individual person account details to transfer money . I asked him why are you giving the account d...
Jun 23, 2020 by Nisha
Way No. HRD******** Its beeb * months now but my courier is not yet delivered, one is reachable on phone from Professional couriers. Worst company i have ever seen.. I should have selected Blueddart instead of Professional...
Jun 21, 2020 by Tauseef Ahmed Khan
I transported my * parcel from trivandrum to jamshedpur from * june . It was supposed to reach its destination On **th june **** . But there no updates of my parcel after reaching jamshedpur on **th June . I called custumer care and visted the...
Jun 21, 2020 by Manish kumar
My earphones ( skullcandy)worth RS.**** had been sent on **/**/**** from Devarakonda ( nalgonda district , Telangana) via indian postal service ( speed post ) by my father .i have received it on **/**/**** .At the time of sending the product it...
Jun 21, 2020 by Prasanna kumar
I have been following up with the courier company and the seller from Bhopal. Courier people are delaying intentionally and within Bangalore, they have delayed for * days now, but still not delivered yet. Seller stopped responding to me and giv...
Jun 20, 2020 by Shailesh Dyade
On **june i booked a pickup service from delhivery they i had already paid the charges and the pickup date was given by them was ** june but no one contacted me on that day. I think it will be done on ** june but on ** no one contacted me and w...
Jun 19, 2020 by Raushan Kumar
We have Purchased goods from jaipur , supplier booked it through Delhivery Courier Pvt.Ltd on *rd june ****. Package reached Lucknow hub on *th June ****. we have not been contacted by courier people , nor anyone came to deliver . we have comp...
Jun 18, 2020 by Rakhi Srivastava
I ordered computer parts from an online website. The website shipped the package with Fedex India courier service on **/**/****. Scheduled delivery date given by Fedex was **/**/*****. Today is **/**/**** but the parcel is not delivered. T...
Jun 18, 2020 by Abhishek bhal
How can your service guy return my product without consulting me? I needed my shipment very urgently when i call the courier guy and asked about it he says that it was auto returned service guy named ajay singh delhivery office chunar,Mirzapur ...
Jun 18, 2020 by Rajat singh
I received damged product .. and box was all wet.. it was filled with water inside...
Jun 16, 2020 by Srishti Jain
Sir I am Loknath Tripathi, Sir I booked household and goods to Reba logistic from Amritsar Punjab to Kanpur for a sum of Rs ***** and pay advance to Reba Company for a sum of Rs *****/- through person of Reba Logistic Mr Naveen in Amritsar cont...
Jun 16, 2020 by Loknath Tripathi
We sent a courier through On Dot Courier & Express Cargo company on **.**.** with gst bill. Waybill No : ***********. Parcel was intra-city from New lajpat Rai market, Delhi, to Lajpat Nagar, Delhi. It was supposed to reach in * day. We kept r...
Jun 15, 2020 by Sahib Deol
I had ordered this on march **,approximately * months back,and i waited for long due to covid,the aliexpress team rejected my dispute stating it had arrived,it was a registered mode of transportation,but it had even reached india,it was going t...
Jun 13, 2020 by HARI R
Have a urgent parcel from Chennai which reached Hyd on **st Nov; ** at Banjara Hills, sorting centre. But still now not being delivered. Service Persons from Banjara Hills say have not received at their centre. And Ammerpet branch people say...
Nov 26, 2019 by Tapan Sahoo
I had booked an article on **th Oct which was to be delivered to Thane Mumbai. The consignment no is Z********. Today is **th Nov and the article is still untraceable. I have been given to understand that the complete package is missing. ...
Nov 25, 2019 by BHAVESH KUMAR
My parcel was sent from Kolathur by my friend on ** September **** to me. It has been more than * months but I still have not received my parcel. My parcel was worth Rs.**** and this has caused me a huge loss. I really hope you solve my problem...
Nov 22, 2019 by Nemika Shungkho
My order no C******** isn't delivered yet and online it shows a status of delivered ..i request you to look into this matter and provide me the details of receipent if its really delivered to someone....
Nov 20, 2019 by Reshu singh
I had placed an order from Samsung for a fridge which was supposed to be delivered on the **th of November. Since then it's been * days and everytime I call the customer support I get the same scripted response saying it will be delivered today...
Nov 16, 2019 by Mriganka
Due to delay in PAN card delivery PF team is not accepting the returns form **st oct delivered to Chennai Ambattur branch received on **th Oct & **th Nov it was delivered but as of **th nov Backend team called and informed they are checking...
Nov 15, 2019 by Rakesh
*- I sent a product at Bangalore address on ** October **** from Allahabad. *- Due to some important reasons, I asked the DTDC customer care to stop the delivery at the address mentioned in it. *- They did the needful. RTO i.e. Return To Ori...
Nov 08, 2019 by Pritpal Kaur Tripathi
My order was supposed to be delivered on * Nov **** but it hasn't been delivered yet on * Nov ****. The courier boy is also not responding...
Nov 06, 2019 by AYUSH
This complaint is against Blue dart courier service. My daughter Mili M D was applied for a visa to Gorgia for studying medicine .The agency was V F S Global service Delhi.Visa stamped by embassy and send to my daughter Mili through Blue Dart...
Nov 02, 2019 by Dileep kumar M J
We despatched stickers to Bangalore on **/**/** under consignment No. ********** and the same is at Mallashweram from **/**/** onwards from the delivery place is very nearby. But as on the date they have not yet delivered the same. We contacted...
Sep 04, 2019 by Shyam Kumar V P
I gave my activa to be transported from Chennai to Rohtak. It's been more than * month now but the lady over the phone keeps on saying that it's in Pune. Moreover, she is asking me to pay **** more to release the bike. Big time fraud guys. We s...
Sep 03, 2019 by Rohan saharan
Letter with cheque sent on **st August **** and returned undelivered on **nd August **** to their hub in Mumbai.Cheque sent for dues vide consignment no.M******** dated **st August ****....
Aug 29, 2019 by Deepak Aldangadi
In the month of march I have to sift from kolkata to patna,I took the service of agarwal packer and movers,they didnot mention to take the insurance for the goods.They didnot delivered the goods in time,after lots of querry they delivered my go...
Aug 28, 2019 by SUDHANSHU JHA
I made an order through paytm mall. A watch and a slipper on **th Aug ****. Delivery through Xpressbees. On **th Watch arrived at location hub ernakulam and in paytn app order shows which is delivered. And it's **th till now order no lt deliv...
Aug 28, 2019 by Vishnu V
One a important documents whose value is more than amount, since a long time after ** days courier has not been dispatched on his destination but arrived destination district...
Aug 27, 2019 by Bibhanshu Baibhav
The package is marked delivered without my consent and the delivery boy is playing with me since last * days to get the product delivered...
Aug 26, 2019 by Soumya
I’ve ordered * packages from * different places almost * weeks ago. I received one. The other shows that they’ve reached the office and out for delivery every day but never reach me. At the end of the day, they update that customer was unav...
Jul 18, 2019 by Sruthi Kodali
With a proper quotation, I agreed to move my things from Bangalore to Chennai by DTC Worldwide Packers & Movers Bengaluru. Even after one month of time they not giving an invoice for the paid amount. I have to submit it to my organization. On t...
Jul 18, 2019 by NambiRajan S