Postal complaint online - Local post office complaints

Postal Complaints

Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.

Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.

If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.

There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.

In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.

Famous Postal or Courier Companies in India

1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.

2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.

3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.

4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.

5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.

Types of Postal Complaints or Courier Complaints

With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.

Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.

1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.

2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.

3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.

4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.

5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.

6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.

7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.

How to file a complaint against the post office or the postman?

Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.

1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx

How to resolve courier complaints or postal complaints?

So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.

To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.

1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:

Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :

Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100

3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?

Step 1: Firstly, get a legal notice drafted by a lawyer.

Step 2: Check it properly and make sure it is signed by a lawyer.

Step 3: Keep a copy of it for future purposes.

Step 4: Send the legal notice to Courier company by registered post.

Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Package not delivered (Delhivery Courier Pvt Ltd ) ^Open

I have to done my package for company return but delhivery company still not refund and always change estimated time because of this my all works are pending because before i don't know here pending this for long time and after given many mails...

Jun 22, 2021 by Vikash Solanki

FULL REFUND (DTDC) ^Open

I HAVE NOT RECEIVED REFUND FROM LAST * MONTHS . TRACKINF ID IS T********...

Jun 21, 2021 by vishal garg

Refund not being issued since 80 days (Makruzz Logistics Pvt Ltd) ^Open

From **th March (cancellation date) till **th June today (Almost * months). I don't know why are they taking this long to refund the amount. They had confirmed on mail on **.**.**** also that within ** days the refund would be credited but desp...

Jun 16, 2021 by Mukul Ronak Das

Car not given to us (Reba Logistics Private Limited ) ^Open

We wanted to rent a self driven car to go from Gurgaon to Himachal Pradesh from **th June-**th June,****. We got his number from Justdial. He said that he will drop the car off at our society at *:** pm on **th June,****. He even sent his PAN C...

Jun 16, 2021 by Amrita Chatterjee

Package missing ( St Courier Pvt Ltd) ^Open

I have booked * boxes from Chennai to Bihar in the month of Aug **** and paid approx *k. after * months I started checking with a guy who took my parcel and he blocked me everywhere. I called multiple time to customer care but no proper respose...

Jun 09, 2021 by NIlesh Gupta

Broken Shipment Items (DTDC) ^Open

DTDC has broken my valuable items during transit. I have availed of their premium service for transporting a package from my friend at Ludhiana, Punjab to myself at Guwahati, Assam on the **th of May ****. It took them several days and many ema...

Jun 07, 2021 by Nandan Sarkar

Package not delivered (Ecom express courier service in kollegala) ^Open

Hi I am from Honaganahalli (Belakavadi), my parcel sent to ecom express Kollegala for delivery. But Delivery guy is not delivering parcel without coming here, and he is calling and he puts call on hold, returning parcel without delivering by me...

Jun 07, 2021 by Manu H N

Car and household item not delivered by packers and movers (Agarwal Packer & Movers) ^Open

I have booked * consignments from Mumbai to palakkad (Kerala) on **th may ****, under the commitment of it getting delivered in * days. I booked my car under consignment no. GCMUM********* and a keyboard under consignment no. GCMUM*********. Wh...

Jun 03, 2021 by Narayanan nambudiri

Package not delivered (DTDC) ^Open

I have shipped my courier on **th of may but till now my courier is not been delivered to destination. I have called customer care for more than **times I didn't get proper response and also they are not picking up my call by seeing my number. ...

May 31, 2021 by Pavankumar

Transportation assured cheated (Reba Logistic Privet Limited) ^Open

We had booked the Trucks to transfer the load from GJ to Tuticorin Port. The Person Name "Naven Agarwal" contacted us though Just dail portal & the discussed on the transporation cost. He asked to make the advance of Rs.***** for * Trucks. Lat...

May 24, 2021 by SRINIVASA K

Professional Courier is highly unprofessional behavior (Professional Courier) ^Open

I have been trying to reach for an update on my parcel delivery. It was sent on *th May from Rewari for Bangalore delivery. It's already ** days and I have not received it. When I am trying to reach your Rewari office they are asking me to reac...

May 19, 2021 by Nidhi Tulsi

Missing package and damaged package (Aims International Packers And Movers Mumbai) ^Open

I have moved my stuff from mumbai to bangalore . Booked for dispatch on *rd December ****. First delvery was supposed to happen within *-* days of dispatch it took more than ** days . And the response was pathetic . Later on i didn't recieve * ...

May 15, 2021 by Mohit Bansal

Refused Package Delivery (Trackon Courier Pvt Ltd) ^Open

I booked an order from onyxindia.com and they booked a shipment through Trackon Courier Pvt Ltd via consignment number ********** and order number ****. The courier reached my location office at Mathura and Deliver guy called me and told me tha...

May 07, 2021 by Dushyant Chaudhary

TDS neither sent to Income Tax Department nor refunded to the applicant (Post Office Chhoti Sadri) ^Open

TDS from the interest earned in the Senior Citizen Saving Scheme not deposited with the Income Tax Department as per rules.No refunds even after repeated requests....

May 06, 2021 by Prakash Acharya

Export shipment returned without any reason (Fedex Express Transportation And Supply Chain Services India Private Limited) ^Open

my international shipment from India to USA got returned back to india undelivered without any reason / information to shipper. booked on *th feb ****, reached USA destination on **th feb ****, on **th march it got returned without any reason/ ...

May 04, 2021 by Hardik Goel

Package not delivered (Global india express Pvt ltd ) ^Open

I had handed over my consignment to Global India express on **-**-**** from Delhi to Columbia, USA, they had promised to deliver the courier in *-** days, however there is no update regarding the whereabouts of my consignment. They have been ...

May 04, 2021 by Faiza naeem

Withholding of Information and Misleading Me (Pintcoservices) ^Open

I was sent a parcel which contained foreign currency. The Indian agent of the company did not fully disclose the total amount to be paid and asked me to pay one amount after another. They refused to send me receipts or the parcel for which I pa...

May 03, 2021 by CLARENCE THOMAS MARTIS

Requesting Strong Action against Mr Kapil Kirodiwali of DHL EXPRESS WORLDWIDE PACKERS AND MOVERS POO (DHL EXPRESS WORLDWIDE PACKERS MOVERS) ^Open

Dear Respected Sir, I am requesting through your good office to please initiate necessary action against Mr.Kapil Kirodiwal of DHL EXPRESS WORLDWIDE (PACKERS AND MOVERS), Poonamallee at Chennai for Tax Evasion to Government of India by runn...

Apr 26, 2021 by MAJHI SRAVAN KUMAR

Material Book through Train Parcel but not received to the Client (Indian Railways IRCTC INDIA ) ^Open

Parcel Book from Pune to Guwahati Station Through Train ,Not received Material Last ** Days , and Shipment Contains Live Plants , No Railway Staff Helping to find the Material , The Material Not received yet , I hope to get compensation from In...

Apr 26, 2021 by Shrenik Gautam Soni

Package not delivered (DTDC) ^Open

I have ordered my jabra headset in the month of Dec ****, and as per DTDC tracking it was delivered on **th Jan ****, but unfortunately I haven't received my headphones yet and I was chasing with the parent company ( jabra) and when they gave m...

Apr 21, 2021 by Richa Uthappa

Missing shipment (Ecom Delivery ) ^Closed

No package was approached to get delivered but status for the same shows delivered, even after repeated complaints and email in the past one and half month the missing package was not made to delivered....

Oct 11, 2020 by Shubham S

Cheated by a puppy shipping company (Met global logistics private limited) ^Closed

I have ordered for a puppy to a person and he shipped the puppy through a pet relocating company named "met global logistics" at first I was asked money for the shipment of the puppy ,then later on for several reasons like crate charges , vacci...

Oct 10, 2020 by Swetha

Package nor being delivered (Ecom Express) ^Closed

This is the *th order that is not being delivered by Ecom express. Every time I try reaching them they keep disconnecting my call. No resolution in spite of contacting them multiple times....

Oct 06, 2020 by Nithin Sreeroop. A

Product is not delivered which was ordered from mango people shop (Ecom Delivery ) ^Closed

I have ordered a slipper from mango people which was handled to ecomexpress for delivery on *th September **** but till now I didn't get that product and the status is showing as delivered from **th September. From one month I am struggling so ...

Oct 06, 2020 by Swagat mahapatra

Package not delivered on time (Post Office Poonamallee SO) ^Closed

I have sent my answer sheet to Kalai Bharathi B.Ed. College, Padmapuram, Pallipat Tk. Tiruvallur Dist on **.**.**** through Speed post from Poonamallee, Tiruvallur District, the parcel has not reached to the destination till **.**.****, which h...

Oct 03, 2020 by J LATHA

Package not delivered (Ecom Express) ^Closed

I ordered some masks from Allen Solley and the same were to be delivered on **th Sept. The Ecom executive called me on **th evening and requested in the order could be delivered next day as he was stuck in traffic. I said it was ok. I waited fo...

Sep 30, 2020 by Anjali Dhotre

Package not delivered (Ecom Express) ^Closed

I was supposed to receive my order on **rd september,the delivery agency just contacted me once and I couldnt answer the call.. I called back immediately and the number was not reachable, waited for * days- no response, so contacted ecom expres...

Sep 28, 2020 by Blessina P

Double Payment (Ecom Express Private Limited) ^Closed

This is regarding part of Ajio order no.FL********** and AWB(DNMX Checked Long Shirt with Buttoned Flap Pockets) delivered on */**/** and ***/- was paid by COD Method.(Google Pay) A double payment occured since the first payment via Google P...

Sep 24, 2020 by Risa Rasheed

Package not delivered (Ecom Express) ^Closed

My order with tracking ID ********** shows delivered but I didn't get it. I didn't get any calls from the courier or my neighbors didn't get the package either. I have already complained multiple times to ecom but there has been no response fro...

Sep 24, 2020 by Rehana

This company is a big fraud (Ecom Express) ^Closed

I ordered some medicine from *mg and it was supposed to deliver in District and Session court Padrauna, Gorakhpur. Address is well known place in while District so no one can say address in not traceable. The day when packet recieved to courier...

Sep 22, 2020 by Akhtar Ansari

Attitude of the delivery boy (Delhivery) ^Closed

I have a complaint to file against the delivery boy as he has no ethics and patience with his duty. Instead of doing his work like a normal delivery boy. He is shouting and showing tantrums to the customer and it’s not acceptable. It is under...

Sep 21, 2020 by Kunam gyamar

Product not delivered and Customer care not respond my call (DTDC) ^Closed

One of my Important products sent via DTDC courier service on the **th of September ****, on the **th of September it was showing that my product is out for delivery. but the product is not delivered yet(**-**-****). *st time I called them on t...

Sep 21, 2020 by Deepankar Saha

Prepaid Transaction Product was not delivered Not Refunding back (store mi com) ^Closed

On *th September I had placed an order from www.mi.com OrderId : **************** Under this OrderId, I had two SubOrderId SubOrderId_*: ****************** that contains "Mi Business Casual Backpack Black", blue dart tracking Id - *******...

Sep 19, 2020 by Mandela Mahato

Damaged and missed products (DTDC) ^Closed

I have sent * couriers of avacados through dtdc under consignment number, D********, D********, C********. They assured me about insurance too if it’s damaged or missed. Almost * packages I sent through them almost all r damaged but * package...

Sep 17, 2020 by Jenys maryana mathew

Goods damaged during movement by a logistics company (Pooja Packers Logistics) ^Closed

I had contacted Pooja Packers & Logistics in Yeshwanthpur Bangalore. They gave me a quotation of INR **** upon listening to the number of goods I have for movement from Bangalore to Kolkata. On **st July, ****, they came and packed my goods and...

Sep 17, 2020 by R Singh

Package not delivered saying internal issue (Ecom Express) ^Closed

Ecom Express is a fraud courier service. They take shipments and won't deliver and won't answer your calls. I lost **k money with this fraud company. Go to hell guys....

Sep 14, 2020 by Vishwanth reddy

Regarding missing of 3 boxes out of 4 box under awb no (Delhivery Courier Pvt Ltd ) ^Closed

I am a student of symbiosis institute of telecom management pune and on completion of my mba course. I had to leave the college campus instantly due to emergence of covid **. All my luggages (* boxes of total ** kg) were booked via shiprocket c...

Sep 14, 2020 by DEBRUP SARKAR

Money not refunded (Ecom Express Private Limited) ^Closed

The delivery executive got my cod order and asked me to pay and i paid money in phone pay to their office manager pratap's account bommanahalli, bangalore as i didn't have money handy and i returned the product due to wrong product delivered th...

Sep 08, 2020 by Deepak Kumar

Damaged my tv whiile relocation (DRS Agarwal packers and Movers) ^Closed

I have hired DRS Agarwal Packers and Movers for relocation of my TV from Howrah to Bangalore. I have also taken insurance for same. They said the TV will be done in wooden rack but taking Insurance is safe hence I took the same. When i received...

Sep 06, 2020 by Anil Mohata

I have not received my courier since may 2020 and very important documemts (Track On Courier) ^Closed

My courier has not received since may ****.i called to them and inquiry about this issue but they are giving mobile numbers to other people like next next to concern person. Even they are not at all replying properly. I have very valuable docum...

Sep 02, 2020 by P phani