Postal Complaints
Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.
Most Common Issue Reported for Postal Complaints
Complaints
Credit card not delivered (Delhivery) Open
I have received a message from Delhivery (probably a courier company) on **.*.**** at **.** am that my credit has been delivered to me. This was fabricated and wrong information as neither I was contacted nor my credit card delivered to me. I ...
May 27, 2019 by Kamal Ram Meena
Package not delivered (Mahabali Express Pvt Ltd) Open
Package not delivered since it was booked to courier on ** Apr ** but there is no report of the box which I couriered. We have a full doubt that courier company has stolen the product. It is already nearing one month. There is no response from ...
May 26, 2019 by Himanshu
Package not delivered (Blue Dart Courier) Open
Mera April aur May ka item kisi aur ko de diya gya aur delivery status dikha rhe hai delivered. Customer care bhi yhi bol rha hai ki aap ka item delivered ho chuka hai....
May 25, 2019 by Suman surendra chaurasiya
My Order not delivered (The Professional Couriers) Open
My order not delivered to my address. I get calls from Panruti courier service they say they didn't deliver to that address and say it is not deliverable. But in professional courier website, ****** pin code is deliverable village name Oraiyur....
May 23, 2019 by Prabhu k
Damaged shipment got (Gati Kwe) Open
This is regarding the damage and loss of my goods (docket no. *********) in the hands of Gati Courier Services. I hired them on *th March **** to send two hardwood boxes (not plywood) and a wooden temple from Karimganj, Assam to Pune, Maharasht...
May 20, 2019 by Mahua Chakrabarthy
Refund not given (Overnight Express) Open
On **/**/****, I have seen an ad in OLX for mobile there was for Rs. *****. I called in the afternoon to the person. He spoke in Hindi and said he is in army works in Amritsar airport in passport checking department. He sent bike photos, his pa...
May 20, 2019 by Hans Raj Singh
Courier not delivered (First Flight Courier Service) Open
It has been more than one week since we made a courier within Chennai and the courier has not reached the customer yet. All the customer service phone numbers of flight couriers are not attended by anyone both locally and regionally. When we we...
May 19, 2019 by B SUGUNADAYABARAN
Deduction in closure amount of Postal N.S.S. account (Department of Posts, India) Open
I deposited Rs. ***** in N.S.S. account bearing A/c no.- ******* in Ghatsila P.O. on **/**/**** with an interest rate of **% p.a. I continued the account and every year sent the passbook for interest updating. Hereafter I applied for the closer...
May 18, 2019 by SUKHARI SINGH
Package not delivered (Aleppey Parcel Service) Open
I work as a contractor for HPCL petrol bunks ceiling and canopy works. On **th May ****, I sent a consignment from Angamali, Ernakulam to Ponkunnam, Kottayam via Aleppey Parcel service. They promised me ** hrs delivery and has not been delivere...
May 18, 2019 by Augustine C.R
Package not delivered (Dtdc Courier) Open
Consignment No. is "H********". The DTDC courier Warangal super franchise does not deliver the package and says to collect it from their office. The executive who spoke was very rude and pathetic. They say the area is not serviceable. But I see...
May 17, 2019 by Govil Alok
Lost of registered parcel (India Post Department) Open
Registered parcel No. cw********* is sent through India post on **st Dec ****. So far parcel did not deliver. I made online complaint No.*********** and pg portal grievance complaint registration No. Dpost/E/****/*****. But problem yet not solv...
May 17, 2019 by Mhonbeni ngullie
Damaged goods delivered (Surakshit Relocation Services) Open
I had shifted my household items from Gurgaon To Bhubaneswar. But all the costly and major items are damaged by packers while transporting to destination. All the valuable items are badly damaged which costs more than Rs * Lakhs. When I contact...
May 16, 2019 by Sunil Kumar Mohanty
Boxes are theft at transport (Om Transport) Open
I got a zonal transfer. During shifting my transporter has misplaced. My two boxes some important thing kept inside. That cost approx *****. Om transport makes damages also the photos I am attaching with this mail....
May 15, 2019 by Girish m kasale
House hold goods were delivered with severely damaged (Hindustan Cargo Packers And Movers) Open
The household goods were shifted by Hindustan Cargo packers and movers on **/**/**** in Bangalore from Hyderabad with the most of items were severely damaged. I followed up with packers and movers & Liberty general insurance Company. There was ...
May 15, 2019 by Keshav Redddy G
Package not delivered (Vrl Logistics) Open
This is the second time in a month I am facing issues from VRL for a different complaint. Each time this disgusting logistics transport can't sleep without causing trouble to their customers. I had booked * parcels from Gujarat to Thalassery an...
May 15, 2019 by Muhammed
Package not delivered (Professional Couriers) Open
The sent packet has arrived in Sangli but the delivery service person in Sangli is not willing to deliver at the address. They want me to collect the packet from his office. I did complain to PAN office too but they mentioned that they will res...
May 15, 2019 by Muralidhar Chourashiya
Damage of the instrument (DTDC) Open
I have booked ** Veena (musical instrument) in a wooden box to the U.S through esteemed courier service DTDC. M.V.P. Colony Branch, Visakhapatnam on **.**.**** vide Invoice No. N******** by paying more than the cost of goods as transport charge...
May 14, 2019 by Mukku venkata bharadwaja lakshmi narasiha shama
Package not delivered (Electronic Custom Distribution) Open
This is regarding a telegram app guy named Arnav Pandey. He claims himself as a customs officer in Mumbai airport and sells products for the cheap price. His link is https://web.telegram.org/#/im?p=c**********_******************** His UPI id a...
May 12, 2019 by Ashokkumar
Fraud done by the company (Agarwal expert packers and movers chd) Open
I booked this Agarwal movers relocation for moving my goods and car from Pune to Nagpur. They gave me a quotation of Rs ***** for goods and **** for the car. For goods, they told insurance of *% whereas no one told us about insurance of the car...
May 12, 2019 by Ankita
Consignment missed by the company (Navata road transport) Open
On *.*.** sent *-boxes of shirt piece with the value of Rs. ***** from Navata Cherukupalle (CRKP) branch to Tiruchengodu (TRGC) branch. One box reached to Tiruchengode while the other one missed. I'm following with the Vijayawada Navata custome...
May 12, 2019 by PUNIDHA KUMAR
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