Postal complaint online - Local post office complaints

Postal Complaints

Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.

Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.

If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.

There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.

In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.

Famous Postal or Courier Companies in India

1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.

2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.

3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.

4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.

5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.

Types of Postal Complaints or Courier Complaints

With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.

Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.

1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.

2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.

3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.

4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.

5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.

6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.

7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.

How to file a complaint against the post office or the postman?

Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.

1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx

How to resolve courier complaints or postal complaints?

So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.

To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.

1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:

Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :

Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100

3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?

Step 1: Firstly, get a legal notice drafted by a lawyer.

Step 2: Check it properly and make sure it is signed by a lawyer.

Step 3: Keep a copy of it for future purposes.

Step 4: Send the legal notice to Courier company by registered post.

Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Advance payment done but service not provided (Reba Logistic) ^Open

I was searching for the transportation service to pick my household items from sadabad UP to talwandi bhai, punjab. I was planning to transport the above mentioned item on Friday **.**.****. I don't know from where my mobile number was catched ...

Aug 06, 2021 by Sunil kumar

Full payment done but service not provided (Reba Logistic) ^Open

Aug 05, 2021 by Sunil kumar

Customised Product Not Delivered Fake Delivery Remarks (Shiprocket) ^Open

I have booked a parcel on Shiprocket for shipping an order through Delhivery (AWB *************). This was a customised product that was specially made-to-order for the buyer. Delhivery updated on **nd July that customer refused the deliver...

Aug 04, 2021 by Nooruddin Hussain

Package not delivered (Leo Packers And Movers India) ^Open

I contracted Leo Packers and Movers India Private Limited on **-September-**** via Invoice No H ***** for packing my household goods from Hyderabad, safe storage, and then transport to my residence in Bangalore. As part of the quotation I also ...

Aug 04, 2021 by Tom Jose

Insured Laptop delivered physically damaged (dtdc courier delhi) ^Open

Hi, I did booked an insured courier(Laptop) through DTDC Mahaveer enclave, Delhi outlet on **nd July **** from Delhi to Mumbai, on the DTDC outlet laptop was inspected thoroughly before packing it and no issues were identified. On **th Ju...

Aug 02, 2021 by Shubham Tiwari

Package not Delivered (Prasad International Courier) ^Open

My Parents has sent a courier to Germany as a gift through Prasad International Courier Chittoor branch in Dec-****. Till now it was not received by the receiver or sent back to the sender. Still they are telling that they are working on it and...

Aug 02, 2021 by Bindulatha Donadula

Gati Product delivered was damaged (Gati Packers and Movers) ^Open

I transported my product planetary mixer MRP Rs.***** and OTG oven **ltr MRP Rs. *****. However, the planetary mixer was dislocated at the back and the paint and thin layers were scrapped. The OTG on the other hand had a dent. The package clear...

Jul 29, 2021 by Anjali

Electronic Items and Household Goods Delivered in Badly Damaged condition despite paying for Insuran (Gati Kwe) ^Open

On **th April **** i had booked Gati Kwe to pack and transport all my household items from Bangalore to Siliguri. The Gati Team (which i may add included very young boys less then ** years old) came and packed everything and loaded my items on ...

Jul 28, 2021 by Stefan Erasmus

Express delivery not reached as said (st courier chennai) ^Open

I paid *** extra cost for express delivery but the parcel didnt reached as said. I reached after * days like normal delivery. When i asked them they regret to return my money back and No answer....

Jul 27, 2021 by Yeswanth

Refund of Customs duty paid due to the negligence of Turkish Airlines (Turkish cargo) ^Open

We imported one consignment from Wood Mizer , Poland through Turkish Cargo (AWB ***- ********) . The shipment was booked **.**.**** against AWB ***-******** from Poland and the same has been arrived on **.**.****. But Turkish Cargo team in Indi...

Jul 21, 2021 by Biswas G

No support and incorrect weight disputes and no clarity (Shiprocket) ^Open

This Is On Behalf Of Kali Traders An MSME Manufacturing Unit In Delhi And I Am Using Shiprocket Services From Past * Months. I Have Been Manufacturing And Shipping One Design Of Stand Which Is Just * Inch Broad Hollow Iron Pipe With *ft Le...

Jul 15, 2021 by Dhruvica Agrawal

One box was undelivered out of entire consignment (Goodrich Packers And Movers) ^Open

We have booked consignment of ** boxes + refrigerator and bike for transport from Bangalore to Ajmer, but when we received it was only ** boxes + refrigerator and fuel injection set of bike was also broken. Missing details * box and bike bro...

Jul 15, 2021 by Ichchhansh jetley

Prepaid Order not delivered but showing as delivered (Xpressbees) ^Open

The delivery person is ignoring my call. He has not delivered my prepaid order and says he has delivered m when I confronted he started ignoring my calls. The number of delivery person is **********. He has either misplaced my package or delive...

Jul 10, 2021 by Archana iyer

Package not delivered (Fedex Courier Company) ^Open

Tracking number #************, reached Patna on *nd July, today is *th July ****, no one came for the delivery, not even a phone call or a text message about the shipment. Finally I went to the FedEx office in Patna where they said the item is ...

Jul 09, 2021 by Sunil Prakash

Fraud done by RK movers and packers fake bill stolen items badly damaged all appliances and furnitur (RK packers and movers https www rkpackersandmovers com ) ^Open

Company name- RK packers and movers Name of person - Mohan sharma(Not sure) Phone no - ********** Company address - Plot No. *-**/**C, Vallabh Nagar, Old Bowenpally , Secunderabad, Hyderabad, Telangana ****** I transported my belongings f...

Jul 09, 2021 by Anil kumar vishwakarma

Package not delivered (DTDC) ^Open

My food package (consignment no- D********) was sent from Lucknow on **th of June ****. It was supposed to be delivered to me on **rd of June. Till now it’s status is “in transit”. From **rd to **th it is in transit. My family sent me thi...

Jun 29, 2021 by Arti Udainiya

Item damaged in transit (Shiprocket) ^Open

I have been a victim of Shiprocket shipping services company. My order AWB *************** with Xpressbees was delivered on **th June ****. I had * items inside the package. Out of which one item was damaged. My customer came back and shared pi...

Jun 28, 2021 by Abhishek Dey

Damaged Courier delivered (DTDC EXPRESS LIMITED) ^Open

Consignment no. K********. My relative had booked(Dtd.**th Mar'**) courier through DTDC(Enclosed Consignment Slip) from Gopalganj Bihar to Sohna Haryana. After many complaints my courier was delivered on *th April'**. My courier was damaged/unp...

Jun 28, 2021 by Mohammad Jaiki Hussain

Prepaid package not delivered damaged in transit (undefined) ^Open

Order No ********** Status shows my prepaid ORDER NO ********** has been returned but still with you. (Check attachments).The reason for return said poor packaging & damage. The package was properly packed and accepted by you, for transit -& a...

Jun 25, 2021 by surendra R Phadke

Package not delivered (Delhivery Courier Pvt Ltd ) ^Open

I have to done my package for company return but delhivery company still not refund and always change estimated time because of this my all works are pending because before i don't know here pending this for long time and after given many mails...

Jun 22, 2021 by Vikash Solanki

Package not delivered to seller (Ecom Express Private Limited) ^Closed

AWB: **********, the product was picked up on **th Dec. There is no tracking information available on their website post January *st. When I called customer service they do not have any clue where the package is. It's been more than ** days now...

Jan 07, 2021 by Deepmala Manna

Package not received (Ecom Express) ^Closed

ordered products from smytten on ** Dec **** and it was dispatched through ECOM EXPRESS on ** Dec **** those products reach to deliver center,the delivery boy refused to deliver the product at given address. AWB NO. is **********. Now its ...

Jan 06, 2021 by Shivani Jindal

Package not delivered to right address (Ecom Express) ^Closed

Ecom was supposed to deliver shoes that I ordered on aldo website. Ecom delivery person called and said he is leaving my box with guard and took OTP. Have been calling them repeatedly and they are not attending to my complaint. The pod ha...

Dec 12, 2020 by Amisha Singal

Package not delivered (Ecom Express) ^Closed

My parcel is not delivered kitne din ho gye pagal bnate Huey roj bolte h Kl kr dege or Aata hi nhi h kya Natak h yrrr...

Nov 29, 2020 by Kanika Chauhan

Medicines undelivered (Ecom Express) ^Closed

No status update since **th nov.. They are not delivering my medicines.. I don't have any medicines to eat.. Damage to my health and peace of mind. ...

Nov 26, 2020 by Kundan kumar

MY ITEM WAS NOT DELIVERED BUT THE DELIVERY WEBSITE SHOWING THE ITEM WAS DELIVERED (Ecom Express) ^Closed

I placed an order in Reliance Digital website on **rd September, **** and the item details are : Jbl T***BLK Wired earphone, black Mrp : *** and it was couriered by Ecom express vide Awb no : ********** and the item was not delivered to me til...

Nov 16, 2020 by K SRINIVASARAO

Product not delivered (Ecom Express) ^Closed

I have ordered the Turk by khadim's Men's Brown Outdoor safari trekking and hiking boots from the Amazon Website. ordered Date: ** th Oct **** Order I'd: ***-*******-*******. The Order Shipment through the ECom Express.The Order Status Shows th...

Nov 10, 2020 by MadhavaRao

Not deliverd my packet (Ecom Express) ^Closed

I order a wristwatch from TATACLIq but Ecom Express not deliverd my packet not only that they are lying with me.I have contact with them severl tine biti they could not help....

Nov 10, 2020 by Partha Sarathi Sain

Handled ill mannered by the delivery person (Ecom Express) ^Closed

My item is brought to me when I was not at my place and i told them to keep it in the office. The next day i went to them to get the package and then they told me that they cannot find the package for me. Again the next day i went to the delive...

Nov 09, 2020 by Aadesh Biswakarma

Didn t delivered my parcel and updated it as delivered (Ecom Express) ^Closed

My package was to be delivered on **th October but it wasn't delivered and I received a message as product being delivered. I've complained in customer service and they told to resolve this matter in ** hours but they didn't. In one week I've c...

Nov 03, 2020 by Babli Rehana Parbeen

Not received the order but the status shows delivered (Ecom Express) ^Closed

I didn't get the parcel the Awb no is **********. The status shows delivered.but i didn't get the order the delivery agent called and asked my number after that the status changed to delivered. When i tried to call back the delivery agent the c...

Oct 30, 2020 by Shahina T S

Package not delivered Yet (Kaswan logistics Packers and movers) ^Closed

I have booked shippment pf * packages from Hyderabad to Trivandrum on **th Oct,I have been told it was dipatched on Tuesday the **th. I have received my package yet, it's almost a week. They have provided me with the docket no , as per the do...

Oct 26, 2020 by Prashant Nair

Shipment not deliverd (Ecom Express Private Limited) ^Closed

Iam writing this email for the poor service that I received from your ecom express,my AWB # ********** I have been contacting one of the executive since the day I received message from ecom express that my shipment will be delivered on **...

Oct 20, 2020 by Mahaadevkartthyck

Fraud by feild executive (E Com Express) ^Closed

The field executive who came for delivered he took extra *** rupees but order amount is *** he too *** the awb number **********...

Oct 18, 2020 by Reshma

Ecom Express Product delivery not marked as delivered (Ecom Express) ^Closed

Tracking ID **********. I ordered product in flipkart. Product delivered by Ecom. But i received msg like ACTION REQUIRED! The delivery attempt for your shipment with Tracking ID ********** has failed. To confirm delivery or to cancel th...

Oct 18, 2020 by Magudesh

Order not delivered (Ecom Express) ^Closed

I ordered from Amazon via ecom express . I received the call from ecom express delivery person he said I can't deliver your parcel due to the address is not under ecom express. I called both customer care Amazon and ecom express customer serv...

Oct 17, 2020 by Shakur surve

Package not delivered (Homex Packers And Movers) ^Closed

I moved a package containing * boxes using Homex Packers and Movers on **nd August **** from Bangalore to Guwahati. It has been * weeks since the items were picked up from my Bangalore residence, they promised to deliver the item within * da...

Oct 17, 2020 by Tanmay Kakati

Delay in delivering the package (Ecom Express) ^Closed

Awb: ********* The shipment order was placed made on oct ** for return pickup from nagpur to pune hub of oneassist Shipment was picked up on oct **th, and the shipment is still in trnasit as on oct **. As per latest tracking update ...

Oct 15, 2020 by Vivek shegaonkar

Package delivered but not mentioned as delivered (Ecom Express) ^Closed

I ordered product in flipkart. It was delivered by Ecom on **th. But Accidently cancel the product in flipkart. I got the Product by Ecom. But the Ecom delivery boy asking the product. Please return the product. Since no delivery updated in ...

Oct 13, 2020 by Magudesh

Package Not Delivered (Dtdc Courier) ^Closed

i bought the product from onlyssd.com. order id - (*****) Shipping via DTDC Tracking id - (M********), delivery Date October **. delay in delivery and wrong tracking update....

Oct 12, 2020 by Bhaswar Mandal