Postal complaint online - Local post office complaints

Postal Complaints

Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.

Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.

If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.

There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.

In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.

Famous Postal or Courier Companies in India

1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.

2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.

3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.

4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.

5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.

Types of Postal Complaints or Courier Complaints

With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.

Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.

1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.

2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.

3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.

4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.

5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.

6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.

7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.

How to file a complaint against the post office or the postman?

Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.

1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx

How to resolve courier complaints or postal complaints?

So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.

To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.

1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:

Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :

Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100

3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?

Step 1: Firstly, get a legal notice drafted by a lawyer.

Step 2: Check it properly and make sure it is signed by a lawyer.

Step 3: Keep a copy of it for future purposes.

Step 4: Send the legal notice to Courier company by registered post.

Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Lost Shipment Refund (Pickrr Technologies) ^Open

I Am A Client Of This Courier Aggregator Company Pickrr I Send A Parcel Thru This Company To My Buyers One Of The Shipment I Shipped In **/*/** The Shipment Marked As LOST In **/*/** And I Raised A Ticket In PIckrr On **/*/** That My Shipment I...

Jun 10, 2022 by Daarul Kitab

Service not provided (Drivezy) ^Open

Hi, I booked a Bike Honda XBlade from *rd June'** *AM to **th June'** *AM and paid Rs **** from Amazon Pay for the booking. And the money was paid successfully and on drivezy screen it was showing payment successful. But further I didn't got an...

Jun 02, 2022 by Pushker Nath Sahay

Transfer of Claim Amount (Delhivery Private Limited) ^Open

I booked house hold item on ** Nov **** through DELHIVERY private Ltd(Billa Logistics,Fatehpur,UP) to shift from Sheopur , Madhya Pradesh to Bangalore.These items were insured by ICICI LOMBARD through Billa Logistics. Items were delivered to Ba...

May 27, 2022 by Ramesh Kumar Chaurasia

International Package not Delivered (FedEx) ^Open

On **th March ****, a shipment from Poole, GB, arrived at the Destination Country, New Delhi, India. The package was shipped using FedEx International Priority Shipping Service, which was supposed to deliver by **st March ****. But that day, it...

May 14, 2022 by Anmol Gupta

Package not delivered (The Professional Courier) ^Open

I have booked a parcel of food items for onward delivery to Bangalore at their Tanuku office vide consignment no TNK***** ON **-**-****. Expected delivery date was **-**-****. Today is **-**-****. The parcel is lying in their Benagaluru- south ...

May 14, 2022 by Suryanarayanamurthy kolluri

Xpressbees Nondelivery of consignment but showing delivered False order history generation (Xpress Bees) ^Open

On **th April ****, Mr Ajay Jumani, owner of Shree Krishna Crystals, Mumbai, despatched crystal products worth around Rs. **** to my residence at Patna through Xpressbees. Shipping Id: **************. I never received the consignment. Upon ...

May 11, 2022 by GUNJIKA VISHWANATH MISRA

Package not delivered (Delhivery) ^Open

Delhivery AWB No. ************** Package booked on **-Apr-** at Ratlam to be send to Bangalore. Package was containing my bike, with household item boxes and few important documents. Booking person shared estimated delivery date **-** Apr, del...

Apr 29, 2022 by Abhishek Bhatt

Product not delivered shipped (Silky Hanger silkyhenger com ) ^Open

I placed an order online after I saw an ad on Instagram on April **, ****. Later, when I realised that the merchant has not shipped the products, I tried reaching out to them. It was then I realised that they don't have any helpline number or c...

Apr 22, 2022 by Shilpa Dubey

Damaged shipment (Gati kwe india) ^Open

I received my consignment with docket no. ********* which had a stone sculpture Lord Krishna. The consignment was received on damaged condition due to mishandling by courier boys. The parts have broken beyond repair and almost in bits and piece...

Apr 15, 2022 by Dimpy Modak

Freight amount taken but no service provided (Safexpress Private Limited) ^Open

We requested cargo pickup from Safexpress and it was picked up from our address in Sec-**, Faridabad by a Safexpress employee on **th April ****, and the cargo was booked on **th April ****. We paid the freight in full at the time of pickup as ...

Apr 14, 2022 by Sahil Dhiman

Package picked up but didn t update on site (Xpressbees Logistics) ^Open

XPRESSBEES bees courier partner picked up my product for replacement but he didn't Update it so that my product didn't reach on hub and i complaint about it but till now my issue not solved ...

Apr 12, 2022 by Jay Kumar Sharma

Delayed delivery by courier company (DTDC) ^Open

I sent very important parcel via dtdc from Pune to Vadodara. I asked on **th march by calling Pune branch of dtdc about whether it could be delivered the next day as it was very urgent. The respondent girl convinced that if you do air courier b...

Apr 03, 2022 by Yagnik Nadir

Package stuck in customs for days and fedex not taking any action or updating anything for more than (Fedex Courier Company) ^Open

My shipment booked through fedex is stuck in customs in bangalore for more than * days. fedex is not doing anything even after so many calls. Where as my other percel from dhl got cleared in a day. ...

Apr 02, 2022 by Sarbartha Sengupta

Package not delivered (Vrl Logistics Packers And Movers) ^Open

Hello actually my friend booked a parcel from Dharmapuri Tamilnadu to Nowrozabad in Madhya Pradesh on *th of March From VRL LOGISTICS after waiting for pleasant * days on **th I got a call from so-called "VRL Jabalpur" that your parcel came pl...

Mar 16, 2022 by G MANISH RAO

Mistaken Delivery Delhivery Courier Company (Delhivery) ^Open

Delhivery has delivered someone else's package, whose name is same as my father's name. I have been enduring a lot to get this corrected. Right from calling back the delivery executive immediately, to meeting the executive, to following his ins...

Mar 12, 2022 by Mohammad Asad Ahmed

Damaged delivery of shipment (Pikkol packers and movers Bangalore) ^Open

We used this company's service to move our household items from Bangalore to Siliguri in June ****. Our shipment arrived in Siliguri through a *rd company called Leo's. There was no representative from Pikkol to hand over our shipment. The stat...

Mar 12, 2022 by Sarita Ngarden

Package not delivered (Delhivery) ^Open

, I am Idhaya Devan from Tamil Nadu. TrueOverseas glass company sent one package for me on *th February but I didn't receive the package till now. I can't track my package also. Lorry Receipt no - *********. Sender Company name - Trueoverease...

Mar 10, 2022 by Idhaya Devan

Charged for express delivery and not delivered on time (BloomsVilla) ^Open

I had placed an order for birthday cake and flowers. While placing delivery, it provided an option of express delivery with extra charges. I paid for the same, expecting it will be done as promised. However, they did not deliver on time even af...

Mar 05, 2022 by Sumedh Nitnaware

Courier Package not being processed for long time (Express World Hub Courier Agency in Thrissur Kerala Near Swaraj round ) ^Open

I am having an extremely painful experience with this courier service over last * weeks in trying to send some parcels from Thrissur to USA. My experience: *. My parcel was picked up on Jan ** ****. Before pickup when enquiring about servi...

Feb 25, 2022 by C P Govindan

FALSE DELIVERY ATTEMPT (Delhivery) ^Open

HELLO DELHIVERY, AWB ************* THIS IS TO FURTHER HIGHLY ESCALATE THIS MATTER TO THE SENIOR MANAGEMENT AND THE MATTER IS HIGHLY ESCALATED TO SOCIAL MEDIA AS WELL FOR THE FOLLOWING REASON *. THE DELIVERY GUY SUBHADIP (**********) GA...

Feb 20, 2022 by Subhodeep Ganguly

Ecom express cancelled my flipkart order with out delivery attempt or my consern (ECOM EXPRESS AND FLIPKART) ^Closed

I have ordered Pigeon Favourite IC **** W Induction Cooktop flipkart (OD******************), and they sent it throught ecom express courier service(AwB **********). The package reached my near by office and they haven't delivered to me. when i...

Oct 09, 2022 by Vishnu S

Package not delivered (delhivery com) ^Closed

I ordered a galaxy tab s*+ from samsung online shop which was pre-paid using a credit card on **th Sept. The estimated delivery date was ** but it took longer and reached my destination hub in Pune at *th Oct. The product arrived from Gujarat w...

Oct 09, 2022 by Ja Ne

Package not delivered (Shiprocket) ^Closed

I run a small business and that’s my only source of income. I shipped a package that was supposed to reach on a respective date. It’s been * days over the due delivery date and the package’s tracking status is the same. After calling the ...

Sep 22, 2022 by Shivangi Verma

Delivery boy is fraud (Ecom Express) ^Closed

This complaint is regarding order no ********** Delivery executive came to deliver and my sister made payment through upi for rs***/- But it was in processing so she gave cash of rs ***/-...and delivery boy assured that he will return cash if...

Sep 21, 2022 by Shashank Verma

Wron product recieved in return (Shiprocket) ^Closed

We used shiprocket to deliver our products.the product not delivered to customer and returned to us.we missed our product and recieved waste papers and old waste clothes...

Sep 20, 2022 by Sabeel

Refund did not adding photo (Meesho ecom express) ^Closed

I ordered zeniksh shiva statues * pieces.. but only one piece is arrived to the total amount.. now i refund the money that app showing add photo.. but that option is not working.. didn't adding photo.. how can i refund my money? how to ret...

Sep 19, 2022 by Prasanna kumari

Extra amount charge (ECOMEXPRESS COURIER) ^Closed

I had paid the extra amount to delivery partner. Of the rs .*** At the time of delivery which they don't respond to any complaint olive resister. Order id --************_* Awb no. **********. ...

Sep 07, 2022 by Mohd sohaib

I didn t get that product which i ordered its tottally disappointed (Shiprocket) ^Closed

I ordered * bra panty set bt when I got my order this is not same which I saw and ordered. so I Want to return but there is no any option where I can return it...

Sep 03, 2022 by Amreen Mustafa

Delivered package not received (Shiprocket) ^Closed

AWB: ************ Order #: ********** Using shiprocket app, I created a shipment on *th August for Hyderabad location and on *th August received message that the shipment has been delivered but in actual it's not delivered. I checked with the...

Aug 25, 2022 by Shefali Agrawal

Cheap product recived return product pls (Shiprocekt) ^Closed

Bhut jyada Ganda product recived hua hai plz return karna hai plz ...

Aug 20, 2022 by Kajal

Package not delivered (Shiprocket) ^Closed

On tracking it shows delivered but I didn't receive the item ST***********...

Aug 15, 2022 by Bhavesh Jagad

Mene ek prodact manga to uski badle Galt de diya mere pese bapis karo (E Com Express) ^Closed

PESA bapis karo...

Aug 13, 2022 by Rakesh

Fake attempt many times (Shiprocket) ^Closed

Everytime the do fake attempt.I complaint many times with audio proof of customer ...

Aug 09, 2022 by SAURABH CHAUDHARY

Fake product (Shiprocket) ^Closed

Booked digital watch with ear pods but the watch was of plastic one and no didn't received any of the ear pods in the box. Totally fake product...

Aug 07, 2022 by Mohammed abdul samad

Partial shipment missing (Shiprocket) ^Closed

Dear Team, I have booked a parcel via shiprocket Order # - ********** AWB # - ************ on **th June **** and it did reached the destination (partial shipment) on dated – **th June ****. However, I have raised a query on **th June'** (C...

Jul 20, 2022 by Aniket Paul

Packers and movers damaged and lost transit material and denied to settle claim charged extra money (Shiv Durga Agarwal Packers And Movers) ^Closed

I shifted my household goods from kolkata to guwahati by a packers and movers company .First they had quoted me an amount before finalize information the deal with full truck load direct vehicle but after pick up I have seen that it was not a d...

Jul 20, 2022 by Madhav ch Nath

Wallet Money was not transferred to my Back (Shiprocket eCommerce and logistics solution) ^Closed

Firstly, I booked a shipment and it's such a shame that my pick-up was delayed by * days and the courier person never arrived but shared with the team that my package wasn't ready. I reached out to the customer service agents, the grievance tea...

Jul 16, 2022 by Aarushi Tiku

Package not Delivered (Shiprocket) ^Closed

Https://shiprocket.co/tracking/************ above is the link to the tracking page. It hasnt been updated since **th June. I have contacted their customer service team numerous times. They assure me that they will provide me with a solution ...

Jul 12, 2022 by Samar Farooqui

Nykaa order is not delivering by Delhivery (Delhivery Hub Hyderabad ) ^Closed

I have ordered in nykaa ** jun Wednesday and they have shipped it on same day and package received at delhivery hub **rd jun and they've weighed the package as well.From that day onwards DELHIVERY team is not delivering my package putting statu...

Jun 29, 2022 by Manasa Kumar

Product changed (Shiprocket) ^Closed

Product change panni delivery panni irukanga. Naa order panna silk saree but avanga delivery pannadhu ordinary worth less saree i loss my amount ₹600 ...

Jun 15, 2022 by Malathi