How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.
Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.
If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.
There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.
In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.
Famous Postal or Courier Companies in India
1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.
2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.
3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.
4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.
5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.
Types of Postal Complaints or Courier Complaints
With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.
Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.
1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.
2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.
3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.
4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.
5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.
6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.
7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.
How to file a complaint against the post office or the postman?
Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.
1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
How to resolve courier complaints or postal complaints?
So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.
To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.
1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:
Delhivery - www.delhivery.com firstname.lastname@example.org
FedEx - www.fedex.com email@example.com
DTDC - www.dtdc.in firstname.lastname@example.org
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com email@example.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :
Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100
3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.
I booked a parcel whose AWB is ************** the customer refused to recieve the parcel because he went out of station due to some emergency the parcel then Ready for RTO now is been * days since its showing RTO Delivered but i haven't reciev...
May 23, 2022 by Fawad Azfar
Last year **** march I had kept my house hold tings in the storage of "CPMC Relocation & Logistics Private Limited" packers and movers . For packing and transport they have charged **** from my old house( Marathahalli) to warehouse and every...
May 19, 2022 by Saroj kumar nayak
On **th March ****, a shipment from Poole, GB, arrived at the Destination Country, New Delhi, India. The package was shipped using FedEx International Priority Shipping Service, which was supposed to deliver by **st March ****. But that day, it...
May 14, 2022 by Anmol Gupta
I have booked a parcel of food items for onward delivery to Bangalore at their Tanuku office vide consignment no TNK***** ON **-**-****. Expected delivery date was **-**-****. Today is **-**-****. The parcel is lying in their Benagaluru- south ...
May 14, 2022 by Suryanarayanamurthy kolluri
On **th April ****, Mr Ajay Jumani, owner of Shree Krishna Crystals, Mumbai, despatched crystal products worth around Rs. **** to my residence at Patna through Xpressbees. Shipping Id: **************. I never received the consignment. Upon ...
May 11, 2022 by GUNJIKA VISHWANATH MISRA
Delhivery AWB No. ************** Package booked on **-Apr-** at Ratlam to be send to Bangalore. Package was containing my bike, with household item boxes and few important documents. Booking person shared estimated delivery date **-** Apr, del...
Apr 29, 2022 by Abhishek Bhatt
I placed an order online after I saw an ad on Instagram on April **, ****. Later, when I realised that the merchant has not shipped the products, I tried reaching out to them. It was then I realised that they don't have any helpline number or c...
Apr 22, 2022 by Shilpa Dubey
I received my consignment with docket no. ********* which had a stone sculpture Lord Krishna. The consignment was received on damaged condition due to mishandling by courier boys. The parts have broken beyond repair and almost in bits and piece...
Apr 15, 2022 by Dimpy Modak
We requested cargo pickup from Safexpress and it was picked up from our address in Sec-**, Faridabad by a Safexpress employee on **th April ****, and the cargo was booked on **th April ****. We paid the freight in full at the time of pickup as ...
Apr 14, 2022 by Sahil Dhiman
XPRESSBEES bees courier partner picked up my product for replacement but he didn't Update it so that my product didn't reach on hub and i complaint about it but till now my issue not solved ...
Apr 12, 2022 by Jay Kumar Sharma
I sent very important parcel via dtdc from Pune to Vadodara. I asked on **th march by calling Pune branch of dtdc about whether it could be delivered the next day as it was very urgent. The respondent girl convinced that if you do air courier b...
Apr 03, 2022 by Yagnik Nadir
My shipment booked through fedex is stuck in customs in bangalore for more than * days. fedex is not doing anything even after so many calls. Where as my other percel from dhl got cleared in a day. ...
Apr 02, 2022 by Sarbartha Sengupta
Hello actually my friend booked a parcel from Dharmapuri Tamilnadu to Nowrozabad in Madhya Pradesh on *th of March From VRL LOGISTICS after waiting for pleasant * days on **th I got a call from so-called "VRL Jabalpur" that your parcel came pl...
Mar 16, 2022 by G MANISH RAO
Delhivery has delivered someone else's package, whose name is same as my father's name. I have been enduring a lot to get this corrected. Right from calling back the delivery executive immediately, to meeting the executive, to following his ins...
Mar 12, 2022 by Mohammad Asad Ahmed
We used this company's service to move our household items from Bangalore to Siliguri in June ****. Our shipment arrived in Siliguri through a *rd company called Leo's. There was no representative from Pikkol to hand over our shipment. The stat...
Mar 12, 2022 by Sarita Ngarden
, I am Idhaya Devan from Tamil Nadu. TrueOverseas glass company sent one package for me on *th February but I didn't receive the package till now. I can't track my package also. Lorry Receipt no - *********. Sender Company name - Trueoverease...
Mar 10, 2022 by Idhaya Devan
I had placed an order for birthday cake and flowers. While placing delivery, it provided an option of express delivery with extra charges. I paid for the same, expecting it will be done as promised. However, they did not deliver on time even af...
Mar 05, 2022 by Sumedh Nitnaware
I am having an extremely painful experience with this courier service over last * weeks in trying to send some parcels from Thrissur to USA. My experience: *. My parcel was picked up on Jan ** ****. Before pickup when enquiring about servi...
Feb 25, 2022 by C P Govindan
HELLO DELHIVERY, AWB ************* THIS IS TO FURTHER HIGHLY ESCALATE THIS MATTER TO THE SENIOR MANAGEMENT AND THE MATTER IS HIGHLY ESCALATED TO SOCIAL MEDIA AS WELL FOR THE FOLLOWING REASON *. THE DELIVERY GUY SUBHADIP (**********) GA...
Feb 20, 2022 by Subhodeep Ganguly
I got a keyboard from Amazon US, value of Keyboard is Rs **,***. Fedex India has charged me a customs of Rs *,***. Customs duty on keyboard is **% and HSN code is ****-****. So customs should be Rs ****.**. It has been ** days I have bee...
Feb 19, 2022 by Ryan Bakshi
********** shipment is not delivered by delivery boy. only one attempt is made and then he said to pickup from courier office.behaviour of delivery boy was also rude....
May 15, 2022 by Priyank Amipara
I have booked a consignment from Snapdeal who have sent thru ecom express vide AWB**********. Yesterday I got a call from the courier boy asking me to collect the consignment from their warehouse as he is unable to deliver the item coz he has m...
Mar 20, 2022 by Kesavan
*G*> .G *.M,(M'?$ '?>*@ (?*G&( /* *G ? .G*G *>* !> *G *@ !M*> /> *H *K **@ *H /> *$ *@ >(>*@ &Gd * *$ *H $K *.M,?'$ G ?*>+ >*M**> *G *@ $? C*> *K@ ...
Mar 04, 2022 by SATYAPRAKASH
My Order is coming from Ecom. On ** Feb, Delivery boy call me and Asked me for entry in society. I was allowed. But after **-**min he called again me on phone and told that he forgot to carry my parcel so he will deliver next day. But till toda...
Feb 13, 2022 by Vikash Kumar
TRACKING ID- ************* (Delhivery) (Pickrr eCommerce aggregator) The courier partner seems to be shifting the estimated delivery date day by day. I have been requesting them to deliver early but no action is taken. It's already *-* days ...
Feb 04, 2022 by Pallavi
Hello mam,sir I ordered *kg vijetha whole wheat aata * Jan **** .I ordered *st time form your dunzo app .I have already paid . I saw the dunzo app .I saw the image of my item and suddenly the review page come and am not going to back so I g...
Jan 12, 2022 by Swati Jain
AWB: ************* (DELHIVERY) This package hasn't been delivered to the destination the package seems to have reached the final city but is still not out for delivery. The estimated delivery date was * Dec **** and it has been already passed....
Jan 05, 2022 by Pallavi
We ordered customised Buddha Statue made out of Vietnam marble through India Mart with sculptor "Rajasthan Vidhya Moorti Bhandar". The package has been shipped on Dec *, **** through Delhivery, attaching the delivery receipt from seller. The s...
Dec 20, 2021 by Goutham R
My package was not delivered; reason stated as wrong address but the given address is very much correct. The delivery boy did not even called on the given mobile number. Please help me as package contains very important document. ...
Nov 26, 2021 by AJAY SINGH
Dear sir, I'm miss Subhashree swain i have ordered a parcel from meesho and due to quality issue i was put return option which awb number is **********..i was returned the product ** October one of ecom express delivery egent Mr. Bikash rout bu...
Nov 19, 2021 by Subhashree swain
Sir I have working Ecom ecom express in delivery boy , in * day's in September month sir and after I have some problem I can leave that job sir Today November ** but my oll bill , salary, in account credite no sir So request for my Money pl...
Nov 14, 2021 by Talaari Mahesh Babu
Why is my package with AWB no. ********** not yet delivered ? ...
Oct 27, 2021 by Anju khundrakpam
Wrong product delivered and now company didn't pick up the call...
Oct 12, 2021 by Simran Puri
Actually I want return the order but Ecomexpress agents didn't respond I received a wrong package...
Oct 12, 2021 by ANUSHA NYAMATI
I Had Ordered Earphone On */**/**** From Flipkart and delivery partner is E Com Express Delivery Date Was */**/****. Now **/**/**** Passed But They Did Not Delivered And Took *** Rs Advance Payment On Cash On Delivery Option. I had also gon...
Oct 12, 2021 by Dhananjay kadam
I sent a parcel to my daughter in Singapore on ** September, ****. The courier had said it would reach in one week. It is now more than * weeks but it has still not reached. When I try to track the parcel, it says NO INFORMATION AVAILABLE. ...
Oct 10, 2021 by Shirish Limaye
I had ordered a few products from Nykaa it was shipped the next day but, there is no update after that. I was supposed to receive my parcel yesterday but haven’t. Please do look into it Delivery Partner EcomExpress AWB Number **********...
Oct 10, 2021 by Divya
I have ordered * Men Shirts-M. I have chosen these shirts from the available colour from online add. I have received the order on *.**.****. On opening the parcel, I found two Shirts there instead of three. Further, I did not choose these Shir...
Oct 07, 2021 by Dulal Chandra Das
I ordered a product from meesho ...they shipped it through ecom express.. package reached my place before *days from the date of estimation..they sent me sms on *st day that it will delivered today shaare the code waited whole day no call reciv...
Oct 07, 2021 by Shree
How to file a complaint against Company?