Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Product not delivered Xpressbees lost the package in transit (Xpreesbees) ^Open

I ought to receive a replacement product from Image marketing through Xpressbees. The product is showing "in transit" for quite some time and was struck in "Xpressbees Visakhapatnam hub". I have contacted Xpressbees and boat customer care servi...

Nov 22, 2020 by Ramesh N Appana

Delay in courier delivery (DTDC) ^Open

I send a courier by DTDC booked in ** Nov ** at approx **.** hrs.Guy booked informed it will be delivered tomorrow or max ** Nov **.asked for mode of transport he told me that by air ..But when I tracked it was by road ..Today ** Nov ** complet...

Nov 20, 2020 by Praveen kumar

Two Packages Certificate not delivered (DTDC HYDERABAD) ^Open

I passed out from JNTU Hyderabad in ****, recently I took admission for my masters degree fun Tata institute of social sciences, Mumbai. So the university is asked to submit migration certificate. JNTU Hyderabad sent it through DTDC twice. It w...

Nov 13, 2020 by Kapil Kumar

ST Courier Delivered my product to his client to deliver it to me (ST Courier) ^Open

Hi All, This is my Tracking number ***********. The product reached Karaikudi Delivery Hub by yesterday itself and the Delivery Head Velmurugan (+** ***** *****) refused to deliver this parcel because of ODA (my place is **km from the hub). ...

Nov 12, 2020 by AshwinKumarappan

Laptop Package Not Delivered (Dtdc Couriers And Cargo) ^Open

I booked a consignment on **.**.****, of two laptops, one got delivered and other one untraceable by DTDC team. DTDC Case Number : ********, against DTDC Consignment number D******** I am following up with DTDC executives from the past * mon...

Nov 11, 2020 by Shashi Dhar

Package not picked up after return replacement init (Delhivery Courier Pvt Ltd ) ^Open

I have shipped a damaged product for which I have initiated a return process but Delhivery chirgaon UP office has cancelled all the pickup id generated & remarking false comment the order I'd is ***-*******-******* via amazon plateform & latest...

Nov 08, 2020 by Ashish kumar

Package not Delivered (shiprocket consignment) ^Open

I have booked one parcel containing artificial jwellery to be delivered to a pincode ******. When I try to book the parcel the pincode is showing deliverable but when Fedex took the parcel and after some days it is showing on Ship rocket's por...

Oct 31, 2020 by Amal barik

Complete Advance not refunded (Kailash Hydraulics) ^Open

We have placed order for one number hydraulic press with Kailash Hydraulics, Ahmadabad with Rs. *****.** advance. Supplier has not supplied machine and not refunded balance Rs. *****.** advance. There was no mistake from our side. ...

Oct 30, 2020 by R B SHIRSAT

Package not delivered (FedEx courier service) ^Open

My son is a student of US university. Perusing his undergrad in Physics. Physics department of his university sent him laboratory apparatus to carry out lab session at home as all the sessions are on online platform and Currently he is taking h...

Oct 27, 2020 by Sheetal kunder

Issue with Return Pick up of wrong item delivered (Shadowfax Couriers) ^Open

I had bought AX**** Water-Resistant Analogue Watch from AJIO on **th Oct'**. Instead of it, wrong item was delivered on **th Oct'**. I raised a return request immediately. The request went in the queue of Shadowfax couriers to pick up wrong ite...

Oct 26, 2020 by Kahekashan Anis Mushrif (Sayyed)

Insurance didnt pay for the lost items (Universal Relocations India Private Limited) ^Open

I have shipped my * items via sea though Universal Relocations vendor from US to India. At the time of delivery I have noticed that my I have lost valuable items as my baggage doesnt look the same way as it was packed initially. When I raised a...

Oct 20, 2020 by Sri P

Requesting Strong Action against Mr Kapil Kirodiwali of DHL EXPRESS WORLDWIDE PACKERS AND MOVERS POO (DHL EXPRESS WORLDWIDE PACKERS AND MOVERS) ^Open

Dear Respected Sir, Kindly requesting through your good office to take necessary action to ensure my goods are delivered at destination location at Rayagada,Odisha safely without any loss & damages and Mr.Kapil Kirodiwal (DHL EXPRESS WORLDWI...

Oct 17, 2020 by MAJHI SRAVAN KUMAR

Package is not delivered (Delivery) ^Open

My package is not delivered since * days its supposed to deliver on ** oct **** but there no attempt to deliver the product i had raised the complaint to costumer care also then also there is no use here is my tracking id ************* plea...

Oct 17, 2020 by Janardhanamt

Package not delivered (DTDC) ^Open

I had sent my mobile phone through DTDC express delivery from HSR, Bangalore to Katihar, Bihar on September *st and got it insured. It was supposed to be delivered to my family within */* days. It has been more than * month. The tracking websit...

Oct 16, 2020 by Amit Kumar Singh

Package delivered at wrong address (Sangwan Packers and movers) ^Open

I chose this movers and packers to move my luggage from Electronic city Bangalore to Noida, U.P., but the guy sent my luggage to some other address and I got the luggage of someone else. Now he sent the luggage to wrong addresses and now he is ...

Oct 14, 2020 by Sahil jain

Delay In delivery of Package (DTDC) ^Open

My company is start up and REIL, Jaipur have invited the bids which should be received at RIEL office latest by ** Oct ****. We have courier our documents on ** Oct **** via DTDC superfast service whose rates are higher then their normal delive...

Oct 13, 2020 by Prashant Goyal

Cheater Frauds Ajio Delhiveryfraudcourierservice (AJIO Reliance Retail Ltd) ^Open

I had ordered a wollen W Kurta on *th Sep with Order ID:FL**********, which was not fit to me so I ordered exchange. The exchange arrived very soon and its been almost ** days I have received exchnage of this order and trying to place Return fo...

Oct 10, 2020 by Prachi

Cheated by a puppy shipping company (Met global logistics private limited) ^Open

I have ordered for a puppy to a person and he shipped the puppy through a pet relocating company named "met global logistics" at first I was asked money for the shipment of the puppy ,then later on for several reasons like crate charges , vacci...

Oct 10, 2020 by Swetha

Package missing and not traced for more than 60 days (Fedex Express Transportation And Supply Chain Services India Private Limited) ^Open

Commercial shipment sent to my customer in rwanda by using fedex service. they received only one package the another package was not belong to them, And our package sent to some other place. Complaint registered on Aug *rd to trace the missing ...

Oct 08, 2020 by Mohammed Irshad

Financial Loss due to Delay in Package delivery by DTDC (DTDC) ^Open

Documents related to LIC and Mutual Fund was couriered on *nd Oct via DTDC from Nizampet, Hyderabad for Jamshedpur Pincode: ****** with a charge of Rs ***. DTDC was preferred over Indian POST, as Parcel was supposed to reach by Tuesday to dest...

Oct 08, 2020 by Ashish mishra

Medicines undelivered (Ecom Express) ^Closed

No status update since **th nov.. They are not delivering my medicines.. I don't have any medicines to eat.. Damage to my health and peace of mind. ...

Nov 26, 2020 by Kundan kumar

Product not delivered (Ecom Express) ^Closed

I have ordered the Turk by khadim's Men's Brown Outdoor safari trekking and hiking boots from the Amazon Website. ordered Date: ** th Oct **** Order I'd: ***-*******-*******. The Order Shipment through the ECom Express.The Order Status Shows th...

Nov 10, 2020 by MadhavaRao

Not deliverd my packet (Ecom Express) ^Closed

I order a wristwatch from TATACLIq but Ecom Express not deliverd my packet not only that they are lying with me.I have contact with them severl tine biti they could not help....

Nov 10, 2020 by Partha Sarathi Sain

Handled ill mannered by the delivery person (Ecom Express) ^Closed

My item is brought to me when I was not at my place and i told them to keep it in the office. The next day i went to them to get the package and then they told me that they cannot find the package for me. Again the next day i went to the delive...

Nov 09, 2020 by Aadesh Biswakarma

Didn t delivered my parcel and updated it as delivered (Ecom Express) ^Closed

My package was to be delivered on **th October but it wasn't delivered and I received a message as product being delivered. I've complained in customer service and they told to resolve this matter in ** hours but they didn't. In one week I've c...

Nov 03, 2020 by Babli Rehana Parbeen

Not received the order but the status shows delivered (Ecom Express) ^Closed

I didn't get the parcel the Awb no is **********. The status shows delivered.but i didn't get the order the delivery agent called and asked my number after that the status changed to delivered. When i tried to call back the delivery agent the c...

Oct 30, 2020 by Shahina T S

Package not delivered Yet (Kaswan logistics Packers and movers) ^Closed

I have booked shippment pf * packages from Hyderabad to Trivandrum on **th Oct,I have been told it was dipatched on Tuesday the **th. I have received my package yet, it's almost a week. They have provided me with the docket no , as per the do...

Oct 26, 2020 by Prashant Nair

Shipment not deliverd (Ecom Express Private Limited) ^Closed

Iam writing this email for the poor service that I received from your ecom express,my AWB # ********** I have been contacting one of the executive since the day I received message from ecom express that my shipment will be delivered on **...

Oct 20, 2020 by Mahaadevkartthyck

Fraud by feild executive (E Com Express) ^Closed

The field executive who came for delivered he took extra *** rupees but order amount is *** he too *** the awb number **********...

Oct 18, 2020 by Reshma

Ecom Express Product delivery not marked as delivered (Ecom Express) ^Closed

Tracking ID **********. I ordered product in flipkart. Product delivered by Ecom. But i received msg like ACTION REQUIRED! The delivery attempt for your shipment with Tracking ID ********** has failed. To confirm delivery or to cancel th...

Oct 18, 2020 by Magudesh

Order not delivered (Ecom Express) ^Closed

I ordered from Amazon via ecom express . I received the call from ecom express delivery person he said I can't deliver your parcel due to the address is not under ecom express. I called both customer care Amazon and ecom express customer serv...

Oct 17, 2020 by Shakur surve

Package not delivered (Homex Packers And Movers) ^Closed

I moved a package containing * boxes using Homex Packers and Movers on **nd August **** from Bangalore to Guwahati. It has been * weeks since the items were picked up from my Bangalore residence, they promised to deliver the item within * da...

Oct 17, 2020 by Tanmay Kakati

Delay in delivering the package (Ecom Express) ^Closed

Awb: ********* The shipment order was placed made on oct ** for return pickup from nagpur to pune hub of oneassist Shipment was picked up on oct **th, and the shipment is still in trnasit as on oct **. As per latest tracking update ...

Oct 15, 2020 by Vivek shegaonkar

Package delivered but not mentioned as delivered (Ecom Express) ^Closed

I ordered product in flipkart. It was delivered by Ecom on **th. But Accidently cancel the product in flipkart. I got the Product by Ecom. But the Ecom delivery boy asking the product. Please return the product. Since no delivery updated in ...

Oct 13, 2020 by Magudesh

Package Not Delivered (Dtdc Courier) ^Closed

i bought the product from onlyssd.com. order id - (*****) Shipping via DTDC Tracking id - (M********), delivery Date October **. delay in delivery and wrong tracking update....

Oct 12, 2020 by Bhaswar Mandal

Package not delivered (Ecom Express) ^Closed

AWB - ********** They are stating the lord not deliver our package as it has been locked. I have been calling them for more than * days and everyone gives a different response. ...

Oct 12, 2020 by Adele Johnson

Missing shipment (Ecom Delivery ) ^Closed

No package was approached to get delivered but status for the same shows delivered, even after repeated complaints and email in the past one and half month the missing package was not made to delivered....

Oct 11, 2020 by Shubham S

Package nor being delivered (Ecom Express) ^Closed

This is the *th order that is not being delivered by Ecom express. Every time I try reaching them they keep disconnecting my call. No resolution in spite of contacting them multiple times....

Oct 06, 2020 by Nithin Sreeroop. A

Product is not delivered which was ordered from mango people shop (Ecom Delivery ) ^Closed

I have ordered a slipper from mango people which was handled to ecomexpress for delivery on *th September **** but till now I didn't get that product and the status is showing as delivered from **th September. From one month I am struggling so ...

Oct 06, 2020 by Swagat mahapatra

Package not delivered on time (Post Office Poonamallee SO) ^Closed

I have sent my answer sheet to Kalai Bharathi B.Ed. College, Padmapuram, Pallipat Tk. Tiruvallur Dist on **.**.**** through Speed post from Poonamallee, Tiruvallur District, the parcel has not reached to the destination till **.**.****, which h...

Oct 03, 2020 by J LATHA