Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Returned item not delivered to the merchants address (Delhivery) ^Open

Sir, I have booked an item vide order ID.SO********* of Club Factory and i have received the item on **rd Dec of ****. Due to the size issue i have returned the item and the Delhivery courier boy has picked up my item vide return ID: SON****...

Jan 16, 2020 by Rajugrace

Tax invoice refund not delivered (N M Emporium) ^Open

FedEx airway bill #************ was delivered to Nawal Lath, Consignee, at N.M. Emporium on **AUG****. At that time, warehousing storage fees and duty tax in the amount of **,***.** rupees was paid by the Shipper, Jennifer Bruce, to FedEx to ob...

Dec 24, 2019 by Jennifer Bruce

Package was different (Chouoneshow Ltd) ^Open

I ordered jbl free x air one month ago, but i got a fucking lady scarve that has no bill no sales memo..in my name .they cheated me.....

Dec 14, 2019 by Karan

Package lost (Delhivery courier service) ^Open

Package reached at destination center on * dec and then thay lost it. After that they are posting that customer is rescheduling the delivery after every * days. After multiple customer care calls I visited local center they told me that item is...

Dec 13, 2019 by ALANKAR MATHUR

Important Documents lost by the Company (Indian Post Office Uttar Pradesh) ^Open

I visited the post office and asked them to parcel my most important document, they packed it themselves but never delivered it. I filed the complaint on their official website, and they kept me engaged for months and after wasting my time and ...

Dec 11, 2019 by Abdullah Shakeel

Delay in delivery of international courier (DTDC) ^Open

On *nd December ****, Saturday I have sent an international courier to Malaysia from DTDC, Hosakerehalli, Bangalore branch. They are sensitive documents related to my job. DTDC assured that it will be delivered within * days and hence I submitt...

Dec 08, 2019 by Sivaraman Eswaran

Courier not delivered (Blue Dart Courier) ^Open

Blue Dart Courier WayBill no. ***********. I was not at home during the delivery time at *:** PM on **-Dec-** and I have requested to deliver the courier to my office address. New WayBill no. *********** was assigned and the courier was redire...

Dec 06, 2019 by Devarajan Manickamuthu

Missing parcel lyingVendorofLucknow someFrauddetected (Shree Tirupati Courier Service Pvt Ltd ) ^Open

A Vendor (S&Z Chikankari, Lucknow)has booked a parcel on behalf of Mona Manocha owner of WhatsApp group -RB Creation by your courier agency from Lucknow to Kota....Parcel has returned long back since *-* November...But the Vendor is making excu...

Dec 05, 2019 by Prachi

Package not delivered (TCI XPS Courier) ^Open

Expected delivery date is **th November, today is *nd December still waiting for the package. docket number is **********...

Dec 02, 2019 by Hemanthpenamakuri

Late delivery of the letter (Professional Couriers) ^Open

I have booked a letter containing the financial assistance format of my son through Professional courier, Ujire to Bengaluru office on **.**.****. Usually, it will take one to two days to reach offices at Bengaluru. However, it reached the offi...

Nov 14, 2019 by N R Ravi Prakash

Package not delivered (Professional Courier) ^Open

Hi, Consignment number CCU******** has been couriered on */**/**** from kolkata to Hyderabad.Not its already **th Nov today but still did not receive my package.I called so many times to custoer care but noe response....

Nov 12, 2019 by Tarun Kumar

Package Not Delivered and fake delivery status updated (Delhivery courier) ^Open

My order was is pending for delivery since **th october.everytime i get a message that item is out for delivery and by the end of the day another message that delivery was attempted. This has happened not just once but * times. Their customer c...

Nov 05, 2019 by Shrey Krishna

Non delivery of product (Delhivery Logistics) ^Open

I have placed an order in mi.com for mi tv **inch on **th oct and DELHIVERY is the courier partner assigned and from **th oct the company kept yhe delivery at the hub without any further processing of the order and i called both mi and Delhiver...

Oct 23, 2019 by HARISH SAI RAM

Package no delivered (DTDC) ^Open

One package was booked from Kolkata vide AWB D******** to deliver at Jamnagar Gujarat, but subject package was damaged through the mishandling of DTDC staff and the subject package was disposed off by DTDC at their won as per the mail from ...

Oct 19, 2019 by Rajib Dhar

Package Not Provided to Fedex (Kapish International) ^Open

This is regarding my package which I gave it to "Kapish International" person name Jitender contact number "**********" address J-*, Lajpat Nagar *, Lajpat Nagar *, Delhi - ******, Near Sanjivani Medical. He picked the package from me on **t...

Oct 17, 2019 by Preeti Gupta

DAMAGED ITEMS RECEIVED (DTDC COURIER CARGO LTD NAVAPURA SARNATH VARANASI U P ) ^Open

I have sent my household items vide receipt no D******** & ******** dt.**.**.**.& **.**.** and received here on **.**.** & **.**.**. While unpacked found that total * items were heavily damaged and unusuable condition.I have complained to the c...

Oct 15, 2019 by DEBASIS KUNDU

Courier not delivered (phenix data outsourcing ) ^Open

HI PHENIXJOBS NAME: RAMAKRISHNA CHAPPIDI I HAVE PAID REG FEES *,*** FOR MANUAL FORM FILLING JOB. BUT YOU SEND ME AGREEMENT ON **TH SEPTEMBER AND THEN I DIDN'T RECEIVE MY COURIER. SO YOU MENTIONED IT IS AN COURIER SIDE ISSUE. SO AS IT TOOK ...

Oct 03, 2019 by Chappidi Ramakrishna

Courier issue faced (Trackon Couriers Pvt. Ltd) ^Open

Mr Ajay Choubey (Phone number **********) owner of Trackon Courier office situated near Mundra hospital Mangal Chowk Bilaspur - ****** is forgery person. They never deliver courier at your doorstep and eventually update there portal with delive...

Sep 07, 2019 by Anshul Jain

Package not delivered (Delhivery courier) ^Open

************ AWB number. Today morning I got a message that the parcel is been delivered. But I have not received the parcel....

Sep 04, 2019 by Ramsha khaliq

Loss of consignments (Dtdc Courier) ^Open

I have booked * consignments through Dtdc on **th of August and it's already been a month where I have no track of my both consignments. I have also registered a complaint but they've already closed the case without informing me. Again I'm tryi...

Sep 04, 2019 by Akshara Varma

Package not delivered (Professional Couriers) ^Closed

The consignments were booked From: Stadium Branch, Ahmadabad, To: Chakan - Pune, Consignment numbers : AMD******** and AMD********, Weight: Each of *** grams, Content and Value: Gift of Rs. **** each, Total **** Date of booking: **-**-**** ...

Nov 27, 2019 by VB

Consignment missing by company (The Professional Courier) ^Closed

Have a urgent parcel from Chennai which reached Hyd on **st Nov; ** at Banjara Hills, sorting centre. But still now not being delivered. Service Persons from Banjara Hills say have not received at their centre. And Ammerpet branch people say...

Nov 26, 2019 by Tapan Sahoo

Package not delivered through DTDC (Dtdc Courier) ^Closed

I had booked an article on **th Oct which was to be delivered to Thane Mumbai. The consignment no is Z********. Today is **th Nov and the article is still untraceable. I have been given to understand that the complete package is missing. ...

Nov 25, 2019 by BHAVESH KUMAR

Package not delivered (ST Courier) ^Closed

My parcel was sent from Kolathur by my friend on ** September **** to me. It has been more than * months but I still have not received my parcel. My parcel was worth Rs.**** and this has caused me a huge loss. I really hope you solve my problem...

Nov 22, 2019 by Nemika Shungkho

Package not delivered (DTDC) ^Closed

My order no C******** isn't delivered yet and online it shows a status of delivered ..i request you to look into this matter and provide me the details of receipent if its really delivered to someone....

Nov 20, 2019 by Reshu singh

Delhivery Courier Holding My Fridge (Delhivery) ^Closed

I had placed an order from Samsung for a fridge which was supposed to be delivered on the **th of November. Since then it's been * days and everytime I call the customer support I get the same scripted response saying it will be delivered today...

Nov 16, 2019 by Mriganka

PAN card not delivered (Trackon Courrier) ^Closed

Due to delay in PAN card delivery PF team is not accepting the returns form **st oct delivered to Chennai Ambattur branch received on **th Oct & **th Nov it was delivered but as of **th nov Backend team called and informed they are checking...

Nov 15, 2019 by Rakesh

Product not returned after RTO (Dtdc Courier) ^Closed

*- I sent a product at Bangalore address on ** October **** from Allahabad. *- Due to some important reasons, I asked the DTDC customer care to stop the delivery at the address mentioned in it. *- They did the needful. RTO i.e. Return To Ori...

Nov 08, 2019 by Pritpal Kaur Tripathi

Package not delivered yet (Delhivery courier) ^Closed

My order was supposed to be delivered on * Nov **** but it hasn't been delivered yet on * Nov ****. The courier boy is also not responding...

Nov 06, 2019 by AYUSH

Package not delivered (Blue Dart Courier) ^Closed

This complaint is against Blue dart courier service. My daughter Mili M D was applied for a visa to Gorgia for studying medicine .The agency was V F S Global service Delhi.Visa stamped by embassy and send to my daughter Mili through Blue Dart...

Nov 02, 2019 by Dileep kumar M J

Track On courier not delivering (Track On Courier) ^Closed

We despatched stickers to Bangalore on **/**/** under consignment No. ********** and the same is at Mallashweram from **/**/** onwards from the delivery place is very nearby. But as on the date they have not yet delivered the same. We contacted...

Sep 04, 2019 by Shyam Kumar V P

Activa not delivered (Gati Safe Cargo Movers) ^Closed

I gave my activa to be transported from Chennai to Rohtak. It's been more than * month now but the lady over the phone keeps on saying that it's in Pune. Moreover, she is asking me to pay **** more to release the bike. Big time fraud guys. We s...

Sep 03, 2019 by Rohan saharan

Letter not delivered (DTDC) ^Closed

Letter with cheque sent on **st August **** and returned undelivered on **nd August **** to their hub in Mumbai.Cheque sent for dues vide consignment no.M******** dated **st August ****....

Aug 29, 2019 by Deepak Aldangadi

Courier not received (Trackon Couriers Pvt Ltd) ^Closed

...

Aug 28, 2019 by DINESH KUMAR

Breakage of television in transport (Agarwal Packer & Movers) ^Closed

In the month of march I have to sift from kolkata to patna,I took the service of agarwal packer and movers,they didnot mention to take the insurance for the goods.They didnot delivered the goods in time,after lots of querry they delivered my go...

Aug 28, 2019 by SUDHANSHU JHA

Package not delivered (Skyking Courier Service) ^Closed

One a important documents whose value is more than amount, since a long time after ** days courier has not been dispatched on his destination but arrived destination district...

Aug 27, 2019 by Bibhanshu Baibhav

Package not delivered (Delhivery courier) ^Closed

The package is marked delivered without my consent and the delivery boy is playing with me since last * days to get the product delivered...

Aug 26, 2019 by Soumya

Package not delivered (Delhivery courier) ^Closed

I’ve ordered * packages from * different places almost * weeks ago. I received one. The other shows that they’ve reached the office and out for delivery every day but never reach me. At the end of the day, they update that customer was unav...

Jul 18, 2019 by Sruthi Kodali

DTC worldwide packers and movers cheating (Dtc Worldwide Packers & Movers Bangalore) ^Closed

With a proper quotation, I agreed to move my things from Bangalore to Chennai by DTC Worldwide Packers & Movers Bengaluru. Even after one month of time they not giving an invoice for the paid amount. I have to submit it to my organization. On t...

Jul 18, 2019 by NambiRajan S

Package not delivered (Professional Couriers) ^Closed

I have not received order yet from one month. It showing in the same office. Please help with this....

Jul 18, 2019 by Venkata Kotaiah