Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Package damaged and sent through wrong courier company by Franchisee (Raj Courier and Cargo Services Bopal Ahmedabad) ^Open

I wanted to courier show piece article which is of Ganesh idle gold plated on fine metal sheet and covered with the fiber glass casing, This is gifted by my friends in Surat and due to some reason I wanted to exchange this with some other idle,...

Jul 04, 2020 by Mayur Gaikwad

Parcel picked up but no processing has been done (Delhivery) ^Open

My package has been picked up on ** june **** but on tracking it says, parcel has not been received. I have sent various mails to the company but no proper response has been received rather they are mailing back saying,"they will escalate the i...

Jul 04, 2020 by Ayush

Parcel not delivered (Dtdc Courier) ^Open

ear Sir/Madam, I booked the courier on Tuesday **th June, ****. I visited the office and called many times but they are saying it will deliver. At the time they said it will deliver in one day but not delivered yet and time has gone * days....

Jul 03, 2020 by JITENDRA KUMAR

Package not delivered (Delhivery) ^Open

I've ordered a soundbar through Flipkart on **rd Jun ****. I was supposed to get it by *st Jul ****. But till now the item is not delivered. They don't pickup the call & just make the product status "out for delivery" as a formality but actuall...

Jul 02, 2020 by KAUSHIK MONDAL

Package Not Delivered (Delhivery) ^Open

My AWB No is *************. My package was picked up from Bangalore on **/**/****. Till yesterday it was showing that it will be delivered today. But now In tracking status it shows I did not place any order from Delhivery. There customer call ...

Jul 02, 2020 by Ananya Chaudhary

Refused to deliver my package (Trackon Courier Pvt Lts) ^Open

My courier booked from Vashi, Mumbai to Beed on **.** **** and it arrived at Beed on **.*.****. I received no call or message from local courier office and when I dialed then to know about the status on *.*.****, they refused to deliver my cour...

Jul 02, 2020 by Dhananjay Joshi

Package stolen (Professional Couriers) ^Open

I has sent medicine to coimbatore but received only empty package....

Jul 02, 2020 by R SAI RAHUL

Package Not Delivered (DTDC) ^Open

I have couriered medicines from Narasapuram(AP WG district) to patancheru(Hyd TG). But the courier service made delivery attempt at Rajahmundry. When i tracked and found that it was at the wrong place i have contacted the courier support and ra...

Jul 02, 2020 by Srikanth

Package not delivered (Ecom Express) ^Open

My tracking is - ********** is not delivered but ecom express is saying that the order is delivered ...

Jul 02, 2020 by Vibhor jain

Unauthorized Seizure Of Customer s Money BY DHL Express Ernakulam (DHL Express Ernakulam) ^Open

On April ** , ordered Life saving Drugs including Diabetes , Hypertension , Allergy & Depression from Hebin Medicals , Muppathadam to be shipped to USA with proper Customs Records & Latest Original Prescriptions by DHL Express as per their arra...

Jul 02, 2020 by HARIHARAN VENKATACHALAM

Delivery boy postponing delivery (Ecom Express Private Limited) ^Open

I had ordered a headset from Gadgetvillas.com and it was to be delivered by Ecom Express. It's been * week since the order status on Ecom Express says "out for delivery". The delivery boy calls everyday, asks for direction but doesn't come. ...

Jul 01, 2020 by Rajbir Singh Tanwar

Package not deliver (DTDC HYDERABAD) ^Open

DEAR SIR, This is damodar . on **.**.**** . one parcel booked from hyderabad ,khaitalapur. to Kurnool pattikonda. he dont said about delivery status and returned ** th june. after i will discuss .please give my delivery amount . he said no i ...

Jul 01, 2020 by Damodar reddy

Order is not delivered (Econ Express) ^Open

Excivite did not call me to take the order and the order was canceled, telling me to be absent....

Jul 01, 2020 by Kartik singh

Article not delivered (Postal Department Of India) ^Open

I have sent one normal post to Khammam District ,Rajeswarapuram ,TelanganaPin–****** on **.**.**** by dropping in post box of HMT Post Office,Hyderabad(Pin-******). But till now the post was not delivered to the recipient even though ** day...

Jul 01, 2020 by AB

Regarding long delay towards the delivery of the shipment (BlueDart courier) ^Open

Firstly addresssing to bluedart i need to say that do value the statement" India's most awarded logistics company".My deep concern towards the delivery of the shipment is at the top.The estimated delivery date is ** June **** and i also do un...

Jun 30, 2020 by Sudip pati

Package not delivered Status say Delivered (Ecom Express) ^Open

********** - AWB The delivery guy didn't even attempt to deliver my package. My father tried calling to the office number. But obviously no response. This is the second time this has happened. I see the status "delivered" but i have no idea t...

Jun 29, 2020 by Ashna

Package not delivered (Professional Couriers) ^Open

Hi I had registered for online job and had paid **** advance. They had sent the courier via professional couriers on **th June. I am unable to track the order and it's not yet delivered.Please help me. Tracking ID VPL*********. Nothing is updat...

Jun 28, 2020 by Sayantika Dasgupta

Activa scutar (Indiyan armiy transport prasnal diparment) ^Open

...

Jun 28, 2020 by Brijesh Kumar Patel

Package not delivered and not able to track the package (Jetline Couriers Private Limited) ^Open

Package not delivered and not able to track the package. The package contains legal documents....

Jun 28, 2020 by Misbah Ullah Khan

Courier charges related (Ups Courier) ^Open

I open account in ups.com to send parcels in outside india. I signed rate for the usa as around *** rs per kg. I send * parcels to isa and it delivered nicely and also i paid the invoices for that. I send one courier to the canada. He didn'...

Jun 27, 2020 by Dharmesh Maniya

Package routed to wrong hub (EcomExpress) ^Closed

I was supposed to receive an important delivery and I have chosen to ship using ecomexpress but they have sent to wrong hub stating the pin code was wrong. I have seen the parcel and the address along with pin code was very clear. Now they are ...

Jun 17, 2020 by Sstish

Package not delivered (Tandon Enterprises) ^Closed

One consignment booked from Pune to Karnal on **/*/****, vide your receipt no. *************, still not delivered...

Jun 12, 2020 by AB Source Biologics Pvt Ltd

Package not delivered but it shows it been delivered (Delhivery) ^Closed

I received code for delivery.. Didn't use it. No call from delivery person. Just shows on Delivery website that it's been delivered. ...

Jun 12, 2020 by Nikita Ramaswamy

RUIN MY CAREER (Deep Logictech (INDIA) Private Limited) ^Closed

Hi Sir/Madam, I was software Engineer at Deep LogicTech for almost * years(** June **** to * May ****).I have also always completed my reponsiblity but when i gave my resignation at ** April at DeepLogicTech .this company shown its true co...

Jun 04, 2020 by Naveen Rana

Package not delivered (DTDC) ^Closed

My friend send me a courier from Ghaziabad on **st May that is still not arrived on ** may to Etawah although both cities are in same state. Not sure currently where is my consignment or what is the expected date of delivery. Customer care pe...

May 31, 2020 by Prakhar Agarwal

Delay in Deliver of my online order and no updation (Ekart logistic ) ^Closed

I booked a Samsung mobile phone from Flipkart online shopping site on **.Mar.**** order id: OD*****************. The product delivery partner was Ekart logistics and it reached Cochin Hub on **.**.**** during Covid ** lockdown . From then ther...

May 12, 2020 by Vishnu V

Money taken but not responding phone nor given Truck (Reba Logistics Private Limited ) ^Closed

I have booked Truck from REBA LOGISTICS PRIVATE LIMITED Chhatisgarh to Ghaziabad. Even paid ***** token money into his account now he is not responding phone calls in last ** hours. His email address: logisticsreba**@gmail.com, Mob: **********....

May 11, 2020 by Abdul

Package not delivered yet shows delivered (Delhivery courier) ^Closed

My parcel tracking number is LR Number ********* with delhivery courier service .On *th march **** it showed out for delivery and at around *:** pm it showed delivered yet not not delivered. Four times I emailed them but they don't bothered to ...

Mar 08, 2020 by Satish Gupta

Delivery delayed no reply from courier service (Skyking Courier Service) ^Closed

Hi My relative sent the parcel from Ahmadabad to Theni(Tamilnadu) . Parcel is costly wherein he sent the chemical product that could be used for the farming tree. But the delivery service skycourier delayed the product. Parcel registered on *...

Feb 20, 2020 by Nareshkumar B

Delivery boy took extra 500 rs for parcel (Ecom Express) ^Closed

Ecom express delivery boy took extra *** rs for the parcel....

Jan 29, 2020 by MAHALAKSHMI K R

Non Deliverery of Shipment (Fedex India) ^Closed

I am writing this to let you know that "FedEx" is not supporting well in shipment services. Few days back a "Misrepresentation" from FedEx guy and now my second shipment which I had booked on **-**-**** and the same was picked up by "FedEx" at ...

Jan 28, 2020 by Abhishek Malhotra

Package delivered to wrong address (Fedex India) ^Closed

Hello. I had done a purchase on zoomin on **th december **** which was dispatched through FedEx on **st december ****. My shipment id is ************. The online tracking id showed that it was delivered on Friday, **th december **** to me bu...

Jan 03, 2020 by Shreshth Malhotra

Ecom Express Private Limited Complaint PArcel Not Delivered But Changed The Status To Delivered (Ecom Express Private Limited) ^Closed

I had a parcel from Club Factory which was supposed to be delivered by Ecom Express on **th December. I had given my office address for delivery and I was not in office on the day when I received a call from delivery boy for parcel delivery. Si...

Jan 03, 2020 by Ahalya

Package not delivered (Ecom Express Private Limited) ^Closed

I ordered a product from Myntra , which the package is not delivered to me. But, I got a message that product was delivered.. ...

Jan 02, 2020 by Ganesh Datta

Package not delivered (Professional Couriers) ^Closed

The consignments were booked From: Stadium Branch, Ahmadabad, To: Chakan - Pune, Consignment numbers : AMD******** and AMD********, Weight: Each of *** grams, Content and Value: Gift of Rs. **** each, Total **** Date of booking: **-**-**** ...

Nov 27, 2019 by VB

Consignment missing by company (The Professional Courier) ^Closed

Have a urgent parcel from Chennai which reached Hyd on **st Nov; ** at Banjara Hills, sorting centre. But still now not being delivered. Service Persons from Banjara Hills say have not received at their centre. And Ammerpet branch people say...

Nov 26, 2019 by Tapan Sahoo

Package not delivered through DTDC (Dtdc Courier) ^Closed

I had booked an article on **th Oct which was to be delivered to Thane Mumbai. The consignment no is Z********. Today is **th Nov and the article is still untraceable. I have been given to understand that the complete package is missing. ...

Nov 25, 2019 by BHAVESH KUMAR

Package not delivered (ST Courier) ^Closed

My parcel was sent from Kolathur by my friend on ** September **** to me. It has been more than * months but I still have not received my parcel. My parcel was worth Rs.**** and this has caused me a huge loss. I really hope you solve my problem...

Nov 22, 2019 by Nemika Shungkho

Package not delivered (DTDC) ^Closed

My order no C******** isn't delivered yet and online it shows a status of delivered ..i request you to look into this matter and provide me the details of receipent if its really delivered to someone....

Nov 20, 2019 by Reshu singh

Delhivery Courier Holding My Fridge (Delhivery) ^Closed

I had placed an order from Samsung for a fridge which was supposed to be delivered on the **th of November. Since then it's been * days and everytime I call the customer support I get the same scripted response saying it will be delivered today...

Nov 16, 2019 by Mriganka