Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Lost my courier not responding to complaint (The Professional Couriers) ^Open

The consignment addressed to me was sent from Chennai HDFC on *rd March. While I was tracking the progress, it showed that it was delivered, but not to me. The delivery area is not even near my address. I tried calling all the customer car...

Mar 18, 2020 by Sreerag P

Not arrived even after 20 hours (Agarwal Packer & Movers) ^Open

I have booked them for Saturday * pm and now it’s Sunday **:** am still they are saying that they will take ** min more to reach....

Mar 15, 2020 by Kapil arora

Courier company for a dishonest business (Delhivery Courier Pvt Ltd ) ^Open

Hi, This is to bring to your attention that today we had received an order from max fashion (https://themaxfashion.com/) through AWB *************. The items delivered were not as per the order. We had ordered four kurtis but recieved * shirts...

Mar 13, 2020 by K Sudheendra Rao

Package Not Delivered (Professional Couriers) ^Open

I sent courier through Professional Courier vide their reference number TVL******* to Banarus Hindu University. It was very urgent matter. But they returned back to me after ** days without delivering. I incurred loss of several crores....

Mar 06, 2020 by Paramasivan P N

Wrong Supply of Product (Heatmax) ^Open

we regret to inform that the supplier has not provided us with the right capacity product due to which we are not able to run our production. When the Supplier visited our Factory Premises he confirmed about the non-compatibility of the machi...

Mar 03, 2020 by Vishwas Surana

COURIER NOT DELIVERED (Franch express courier ) ^Open

I BOOKED ST COURIER AGENT A MEDICAL PARCEL HE GIVEN ME FRANCH EXPRESS RECEIPT AND TOLD WRONG MESSAGE BOTH COMPANY MERGED.I ASKED HIM CONFIRM THE DESTINATION PLACE HAVE SERVICE .HE CHECKED AND CONFIRMED. I PAID THE MONEY.UNTIL NOW PARCEL NOT RE...

Feb 27, 2020 by PAUL

GOODS NOT DELIVERED FROM 5 MONTHS (DHL EXPRESS WORLDWIDE PACKERS AND MOVERS) ^Open

DEAR SIR, I Mr.Majhi Sravan Kumar authorised my friend Mr.Yuvaraj MS to transfer my Goods on my behalf from Chennai through DHL Express Worldwide Packers and Movers dealer name Mr.Kapil Kirodiwal of Chennai. Based on the invoice value ...

Feb 25, 2020 by MAJHI SRAVAN KUMAR

Return pickup done for a cancelled return (Delhivery) ^Open

Have mailed this with a serious concern that ** Jan delivery boy came and picked up this tracking number order: ************** But the status isn't updated yet in club factory app and showing as cancelled. I have contacted your Delhivery agent ...

Feb 23, 2020 by Imran Khan

Package not delivered (Trackon Courier Pvt.ltd.) ^Open

Recently function of my sisters wedding is done and the photographer provided us PENDRIVE with all original photos my brother leaves in bangalore he told me to courier the pendrive to him i went to trackon courier and sent the courier to banga...

Feb 19, 2020 by AMIT BRAMHAKANT PANDEY

Package Not Delivered (Leo Home Relocation Packers And Movers) ^Open

I had booked a Honda Shine * wheeler TN**AM**** through this company from Hyderabad to Chennai on **th of feb ****. The initial amount fixed was Rs **** from which i paid Rs *** as advance as requested by them. The next day i.e. on **th feb ***...

Feb 18, 2020 by Binoop Varier

REFUND OF UNDELIVERED PARCEL (DTDC EXPRESS LIMITED) ^Open

My online parcel no.Z******** vender booked thg. DTDC courier service in Dec-**** while this parcel co. has not delivered to me reason behind this parcel has losted by co. They said that the will refund me amount of parcel (contained with * Win...

Feb 08, 2020 by DINESH SHARMA

Package not delivered (FedEx) ^Open

************ its been * day since its kept at local delivery center that too just * km far from my place . Still its been delaying regularly . Regularly delivery time and date estimate is changing . I have complained about it before also and it...

Jan 30, 2020 by Tushar Gulati

Non Delivery of Shipment (Fedex India) ^Open

PATHETIC COURIER COMPANY... Friends DO NOT DO SHIPMENT WITH SUCH UNETHICAL COMPANY....THERE ARE LOT OF OTHER GOOD COMPANIES OUT THERE... I am Writing This To Let You Know That "FedEx" Is Not Supporting Well In Shipment Services. Few Days Ba...

Jan 29, 2020 by Abhishek Malhotra

Package not delivered (Ecom Express) ^Open

The courier was supposed to reach me today and courier service left at **.** pm,,, I was waiting home to receive package ,,, Bloody arrogant courier person called me and asked for address though it is available on package ,,, After clear in...

Jan 26, 2020 by Naveen

Returned item not delivered to the merchants address (Delhivery) ^Open

Sir, I have booked an item vide order ID.SO********* of Club Factory and i have received the item on **rd Dec of ****. Due to the size issue i have returned the item and the Delhivery courier boy has picked up my item vide return ID: SON****...

Jan 16, 2020 by Rajugrace

Tax invoice refund not delivered (N M Emporium) ^Open

FedEx airway bill #************ was delivered to Nawal Lath, Consignee, at N.M. Emporium on **AUG****. At that time, warehousing storage fees and duty tax in the amount of **,***.** rupees was paid by the Shipper, Jennifer Bruce, to FedEx to ob...

Dec 24, 2019 by Jennifer Bruce

Package was different (Chouoneshow Ltd) ^Open

I ordered jbl free x air one month ago, but i got a fucking lady scarve that has no bill no sales memo..in my name .they cheated me.....

Dec 14, 2019 by Karan

Package lost (Delhivery courier service) ^Open

Package reached at destination center on * dec and then thay lost it. After that they are posting that customer is rescheduling the delivery after every * days. After multiple customer care calls I visited local center they told me that item is...

Dec 13, 2019 by ALANKAR MATHUR

Important Documents lost by the Company (Indian Post Office Uttar Pradesh) ^Open

I visited the post office and asked them to parcel my most important document, they packed it themselves but never delivered it. I filed the complaint on their official website, and they kept me engaged for months and after wasting my time and ...

Dec 11, 2019 by Abdullah Shakeel

Delay in delivery of international courier (DTDC) ^Open

On *nd December ****, Saturday I have sent an international courier to Malaysia from DTDC, Hosakerehalli, Bangalore branch. They are sensitive documents related to my job. DTDC assured that it will be delivered within * days and hence I submitt...

Dec 08, 2019 by Sivaraman Eswaran

Package not delivered yet shows delivered (Delhivery courier) ^Closed

My parcel tracking number is LR Number ********* with delhivery courier service .On *th march **** it showed out for delivery and at around *:** pm it showed delivered yet not not delivered. Four times I emailed them but they don't bothered to ...

Mar 08, 2020 by Satish Gupta

Delivery delayed no reply from courier service (Skyking Courier Service) ^Closed

Hi My relative sent the parcel from Ahmadabad to Theni(Tamilnadu) . Parcel is costly wherein he sent the chemical product that could be used for the farming tree. But the delivery service skycourier delayed the product. Parcel registered on *...

Feb 20, 2020 by Nareshkumar B

Delivery boy took extra 500 rs for parcel (Ecom Express) ^Closed

Ecom express delivery boy took extra *** rs for the parcel....

Jan 29, 2020 by MAHALAKSHMI K R

Non Deliverery of Shipment (Fedex India) ^Closed

I am writing this to let you know that "FedEx" is not supporting well in shipment services. Few days back a "Misrepresentation" from FedEx guy and now my second shipment which I had booked on **-**-**** and the same was picked up by "FedEx" at ...

Jan 28, 2020 by Abhishek Malhotra

Package delivered to wrong address (Fedex India) ^Closed

Hello. I had done a purchase on zoomin on **th december **** which was dispatched through FedEx on **st december ****. My shipment id is ************. The online tracking id showed that it was delivered on Friday, **th december **** to me bu...

Jan 03, 2020 by Shreshth Malhotra

Ecom Express Private Limited Complaint PArcel Not Delivered But Changed The Status To Delivered (Ecom Express Private Limited) ^Closed

I had a parcel from Club Factory which was supposed to be delivered by Ecom Express on **th December. I had given my office address for delivery and I was not in office on the day when I received a call from delivery boy for parcel delivery. Si...

Jan 03, 2020 by Ahalya

Package not delivered (Ecom Express Private Limited) ^Closed

I ordered a product from Myntra , which the package is not delivered to me. But, I got a message that product was delivered.. ...

Jan 02, 2020 by Ganesh Datta

Package not delivered (Professional Couriers) ^Closed

The consignments were booked From: Stadium Branch, Ahmadabad, To: Chakan - Pune, Consignment numbers : AMD******** and AMD********, Weight: Each of *** grams, Content and Value: Gift of Rs. **** each, Total **** Date of booking: **-**-**** ...

Nov 27, 2019 by VB

Consignment missing by company (The Professional Courier) ^Closed

Have a urgent parcel from Chennai which reached Hyd on **st Nov; ** at Banjara Hills, sorting centre. But still now not being delivered. Service Persons from Banjara Hills say have not received at their centre. And Ammerpet branch people say...

Nov 26, 2019 by Tapan Sahoo

Package not delivered through DTDC (Dtdc Courier) ^Closed

I had booked an article on **th Oct which was to be delivered to Thane Mumbai. The consignment no is Z********. Today is **th Nov and the article is still untraceable. I have been given to understand that the complete package is missing. ...

Nov 25, 2019 by BHAVESH KUMAR

Package not delivered (ST Courier) ^Closed

My parcel was sent from Kolathur by my friend on ** September **** to me. It has been more than * months but I still have not received my parcel. My parcel was worth Rs.**** and this has caused me a huge loss. I really hope you solve my problem...

Nov 22, 2019 by Nemika Shungkho

Package not delivered (DTDC) ^Closed

My order no C******** isn't delivered yet and online it shows a status of delivered ..i request you to look into this matter and provide me the details of receipent if its really delivered to someone....

Nov 20, 2019 by Reshu singh

Delhivery Courier Holding My Fridge (Delhivery) ^Closed

I had placed an order from Samsung for a fridge which was supposed to be delivered on the **th of November. Since then it's been * days and everytime I call the customer support I get the same scripted response saying it will be delivered today...

Nov 16, 2019 by Mriganka

PAN card not delivered (Trackon Courrier) ^Closed

Due to delay in PAN card delivery PF team is not accepting the returns form **st oct delivered to Chennai Ambattur branch received on **th Oct & **th Nov it was delivered but as of **th nov Backend team called and informed they are checking...

Nov 15, 2019 by Rakesh

Product not returned after RTO (Dtdc Courier) ^Closed

*- I sent a product at Bangalore address on ** October **** from Allahabad. *- Due to some important reasons, I asked the DTDC customer care to stop the delivery at the address mentioned in it. *- They did the needful. RTO i.e. Return To Ori...

Nov 08, 2019 by Pritpal Kaur Tripathi

Package not delivered yet (Delhivery courier) ^Closed

My order was supposed to be delivered on * Nov **** but it hasn't been delivered yet on * Nov ****. The courier boy is also not responding...

Nov 06, 2019 by AYUSH

Package not delivered (Blue Dart Courier) ^Closed

This complaint is against Blue dart courier service. My daughter Mili M D was applied for a visa to Gorgia for studying medicine .The agency was V F S Global service Delhi.Visa stamped by embassy and send to my daughter Mili through Blue Dart...

Nov 02, 2019 by Dileep kumar M J

Track On courier not delivering (Track On Courier) ^Closed

We despatched stickers to Bangalore on **/**/** under consignment No. ********** and the same is at Mallashweram from **/**/** onwards from the delivery place is very nearby. But as on the date they have not yet delivered the same. We contacted...

Sep 04, 2019 by Shyam Kumar V P

Activa not delivered (Gati Safe Cargo Movers) ^Closed

I gave my activa to be transported from Chennai to Rohtak. It's been more than * month now but the lady over the phone keeps on saying that it's in Pune. Moreover, she is asking me to pay **** more to release the bike. Big time fraud guys. We s...

Sep 03, 2019 by Rohan saharan

Letter not delivered (DTDC) ^Closed

Letter with cheque sent on **st August **** and returned undelivered on **nd August **** to their hub in Mumbai.Cheque sent for dues vide consignment no.M******** dated **st August ****....

Aug 29, 2019 by Deepak Aldangadi