Postal complaint online - Local post office complaints

Postal Complaints

Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.

Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.

If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.

There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.

In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.

Famous Postal or Courier Companies in India

1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.

2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.

3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.

4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.

5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.

Types of Postal Complaints or Courier Complaints

With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.

Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.

1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.

2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.

3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.

4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.

5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.

6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.

7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.

How to file a complaint against the post office or the postman?

Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.

1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx

How to resolve courier complaints or postal complaints?

So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.

To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.

1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:

Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :

Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100

3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?

Step 1: Firstly, get a legal notice drafted by a lawyer.

Step 2: Check it properly and make sure it is signed by a lawyer.

Step 3: Keep a copy of it for future purposes.

Step 4: Send the legal notice to Courier company by registered post.

Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Pakege not pikup (Shadufax ) ^Open

Not pickup my parsal undilverd month ho gya loss ho gya mujhe **** ruey ka...

Nov 17, 2024 by Manish

Package Lost and reached to other location (Dtdc Courier Bangalore) ^Open

I got my very important documents to deliver from Dehradun to Hyderabad on urgent basis using the premium delivery option by paying more than double the regular courier fee just so that it reaches on time. The branch owner in Kandoli, Dehradun ...

Nov 15, 2024 by Garv Katariya

Delivery agents denied to give door step delivery and DTDC NOT RESPONDING (DTDC) ^Open

My way will number U********. From last * days I am totally disturbed and frustrated with DTDC SERVICE executive and Delivery agents. I don't get my medicine delivery yet delivery agent threaten me that he will not give door step delivery eithe...

Nov 11, 2024 by SAHIL MANKOTIA

HappyLocate Insurance fraud Shoddy Services Extortion Harassment during house shifting (Happylocate) ^Open

Dear Happy Locate team Kindly note that we availed of your services on ** March for Mover & Packer ( booking done by me in name of Mr. Ankur Grover) and due to the below mentioned points, a case will be filed in respective civil courts & a...

Nov 11, 2024 by Samridhi Aggarwal

Courier not received no updates provided (DishaCouiere Domestic International couiere services) ^Open

We sent a courier from Ahmedabad to Germany. The service was DishaCouiere. They told us it would reach in ** to ** days. It's been more than a month now, and there have been no updates on the package. Now, the person is also not responding to c...

Nov 04, 2024 by Charmee Desai

Unable to delete Dunzo account even as i surrender my phone number (Dunzo) ^Open

Hello, I am surrendering my phone number. As such, I wanted to delete the Dunzo account which has my very long purchase transaction history. The dunzo app does not currently provide any opportunity to delete the account and transaction histor...

Nov 01, 2024 by Lakshmi Gandhi

Shipment not delivered (Delhivery) ^Open

I ordered a LG refrigerator on Amazon dated *th October ****. As per the scheduled date, it was supposed to get delivered by **th October ****. The product was shipped via Delhivery on **st October Monday from Patna. Since **th October ****, th...

Oct 29, 2024 by Chinmay Vatsa

Request for refund and Immediate dispatch of my parcel (World Express Courier) ^Open

This is Ramudu. I hope this message finds you well. This is regarding the parcel(**kgs) I booked with World Express Courier(GSTIN: **AAEFW****R*Z*) on October *, **** with Airway bill number: ***** as they promised to deliver it in * days ...

Oct 14, 2024 by RAMUDU ATTI

Fake order placed (Shadowfax courier ) ^Open

Recently, I received a low-quality item that I did not order, and upon contacting Shadowfax customer care for assistance, I was informed that I would need to pay an additional amount in order to process my refund. When I questioned this unusual...

Oct 11, 2024 by Sheba saji

Wrong parcel delivered (Shadowfox ) ^Open

I ordered a ghagra choli set from flipkart which was later cancelled from their end but after * day the order got delivered from shadow fax agent and he told me that I can’t open the parcel which had my name and address and i paid the amount...

Oct 07, 2024 by Srishti Shetty

Delivery Boy Froud (Shadowfax Corrier From F Ship) ^Open

Delivery boy COD Item Peyment *** by Scan and I say wrong parsal than delivery boy Parcel taken back . Delivery boy Say Your peyment Return your account . After some time a message came on my phone that your parcel has been cancelled. Wh...

Oct 07, 2024 by OtaRam Vagaram Kabawat

Lost 2 items Signature Forged Threatened to pay additional 2000 else delivery wont happen Paid for i (Nobroker Packers And Movers) ^Open

I lost * items, My signature was forged on day before even the delivery happen that i receive all the items + they did not agree to give missing items list so i can claim from the Insurance which I paid + I was threatened to pay the additional ...

Oct 05, 2024 by Zakaria Meshkibaf

Refund was not processed for the damages made (NO BROKER PACKERS AND MOVERS) ^Open

Booked no broker packers and movers. They damaged all carton box submerged in water due to rain. New wooden sofa was damaged. Eventhough they assured of Insurance, as the damage is minor. No broker assured to compensate via refund instead of fi...

Sep 24, 2024 by Manimozhi

Transportation of Household Items from Bangalore to Imhpal (Supreme Packers And Movers) ^Open

I was contacted by Shifkart Packers and movers (Supreme Packers and movers) for shifting my household items from Bangalore (Kamanahalli) to Manipur. Anthony was the person from the sales team who came to assess what items will be sent. He also ...

Sep 23, 2024 by Thuireingam Ningshen

My parsal is binding with brown tape (BlueDart courier) ^Open

I received my parsal on ** September **** from bluedart courier. I already filed complain regarding this to stylish fashion mart to wrong item delivered but they not responding me . That's why I also want to complain on bluedart courier service...

Sep 12, 2024 by Lovely Singh

Package not delivered (Ecom Exprees) ^Open

my package shipped via Ecom express has reached destination city on *rd September, but it is still not delivered. There is no way to contact Ecom express, the helpline number just gives automated response that it will try to deliver the package...

Sep 11, 2024 by Ani

Delivery of Damaged and Incomplete Medical Equipment (Tirupati courier services Pvt Ltd ) ^Open

I am writing to express my deep concern regarding the recent shipment of medical equipment that was delivered to our receiver under Tirupati Courier responsibility. Unfortunately, the delivery was not only delayed by more than * days, but up...

Sep 03, 2024 by Shashank R Singh

Package not delivered (No Brokers packers and movers ) ^Open

They haven’t delivered my stuff for ten months now. I had to leave India after sending the package home. After thousands of phone calls and emails they tracked my stuff. They sent it to goa instead of Tamil Nadu. Now they are asking me to pay...

Sep 02, 2024 by Kalaivani sekar

Package not delivered and damage material returned back but the same not accepted by me (delhivery com) ^Open

On *th August ****, a delhivery boy came of the store to pick up the box containing street lights shipped to haridwar. The same material didn't reach at delivery point even after a delay of more than ** days and the same was returned back to ...

Aug 31, 2024 by Sunita devi

Package delivered empty (Porter) ^Open

I sent a hard disk through Porter Courier Services for the first time. Before sending it, we were asked the value of our item. They never said that it is not allowed to send it in courier and took it. Porter outsources Xpressbees to deliver our...

Aug 27, 2024 by Vidit Shah

Package delayed even after being at the closest facility to Destination (Delhivery) ^Closed

I have bought a Keyboard from Kreotech B*C and they use Delhivery for their shipping, which I was not aware of before making the purchase. After it shipped, and it left the Bangalore facility to reach Hoskote facility of Delhivery, it was nearl...

Oct 11, 2024 by Soumalya Pramanik

I paid for weight and they sent me a parcel with wrong item (Delhivery) ^Closed

I buy a laptop and paid for a delhivery delivery fees *** rs for *kg weight but I recieved a parcel of ***gm and now they didn't answer any queries they don't have customer support and not providing me a weight slip for my parcel...

Oct 01, 2024 by Abhishek agrawal

Package not delivered (DTDC) ^Closed

I ordered books from **bookstore on August **, but they still haven't been delivered due to an incomplete or wrong address, despite providing the correct details....

Sep 15, 2024 by Vidita Kambli

Fraudster Packers and movers (Gati Packers And Movers P Ltd DEALER NAME SANJAY Address SRI KRISHNA COLONY NOFEET ROAD KUDUREGERE MAIN ROAD ALURE POST DASANAPURA HOBLI Bengaluru Bangalore Rural Karnataka GST No PAN No Phone ) ^Closed

On **th June ****, a quotation was confirmed for packing and shifting our household items worth *.*-* lakh from Bengaluru to Gandhinagar for ***** rupees only. The company and us had a clear conversation about the list of items. To confirm the ...

Jul 29, 2024 by Mata Naveena

Package not delivered (Porter in) ^Closed

I have sent parcel from Bangalore to Mumbai using porter app on *th of july. The parcel order ID is CR********. On tracking the parcel has reached Mumbai but it's not being delivered. Registered a complaint with them with token number PTL-*****...

Jul 16, 2024 by Ubaid Ur Rahman

Delhivery package failure (Delhivery courier) ^Closed

I requested for delivery of a around *-* kg bag with clothes from Bangalore to Jammu. They delayed the package once and there is no update on the tracking from *th July. today is **th july. I have now filed for return and it shows the end date ...

Jul 10, 2024 by Priya Tiku

Courier parcel not delivered (Personal Baggage ) ^Closed

I suppose to receive the Courrier parcel (medicines) on *st of July **** but still not delivered but the consignment tracking is showing on hold and address not found. I am getting every month the consignment and got delivered but not able to u...

Jul 02, 2024 by V G PRAVEEN

Worst quality (Shiprocket) ^Closed

I want my refund back, the quality is terrible and isnt suitable for working...

Jun 29, 2024 by Dhyan vachharajani

Fraud after purchase from shiprocket (Shiprocket) ^Closed

Hi, my wife has ordered a product from shiprocket after seeing a advertisement in Facebook, the parcel was delivered within * days but wrong product was sent as it was COD so she has paid the amount,for return she contacted shiprocket and then ...

Jun 24, 2024 by Ravi singh

Shipment not diliverd (EcomExpress) ^Closed

ecomexpress ki tarf se mera ak shipment aa raha hai lekin mere najdiki hub me pahuhchne ke baad bhi * baar dilivery boy ne bina mujhe koi contect kie or bina hi dilivery address pe pahunche hi shipment ko undiliverd mark kar diya jo ki ak man m...

May 31, 2024 by sk

Package not delivered (Dtdc Bangalore DTDC) ^Closed

Package not delivered and updated as delivered , have CCTV footage, there are no gate entry logs . I need the package or **** Rs as compensation, will launch a FIR ...

May 28, 2024 by Victim_V

My prepaid package not delivered (Delhivery.com) ^Closed

Gd Evening sir, i am worried about this above LLNo ********* Tracking Id ************** with your delhivery service, this is booked on **th april **** to pincode ****** a symphony **xl cooler first commitment for delivery on **th of April, ...

May 03, 2024 by Kanuganti Praveen

Against dtdc (Dtdc Courier) ^Closed

Sir, I'm Sukanta Kar, a PGT English Teacher and an author. My parcel was placed on dt. **-**-**** from DTDC, Burhanpur, Madhya Pradesh and expected to be delivered by dt. **-**-****. But DTDC, Bolangir branch kept it with them for last two week...

Apr 18, 2024 by Sukanta Kar

Important documents not delivered by courier company (Mark Express Private Limited) ^Closed

I booked two consignments of important documents with proper addresses & contact numbers of the addressees for bolpur locations on **th March **** which contained notarized agreement copies but still no current updates are showing in the track...

Apr 16, 2024 by Souvik Roy

Package has not delivered (Shiprocket) ^Closed

My AWD: **************, I scheduled pickup on ** of feb from Mumbai to bharuch it's is almost ** days and above there no update not delivered yet, there is no strong management who can take action or responsibility, customer care is only giving...

Feb 24, 2024 by Firdos Motiwala

Delivered Non ordered product and collected cash amount (Ecom Express) ^Closed

I didn't ordered any products throughout any apps/website but using my name and address they delivered a product and collected cash amount of Rs***.** .without contacting without asking for OTP they delivered non-ordered product.In that packagi...

Dec 10, 2023 by Sindhu. C

Return package not picked (Xpressbees) ^Closed

Your delivery guy Contact number -********** Is misbehave with me..he directly tell that don't call me..I'm not going to pick or deliver your Order..need action immediately ...

Dec 02, 2023 by Vikas Nikam

Shiprocket Account blocked (Shiprocket) ^Closed

Shiprocket Has disabled/blocked my account marking that some other account has some unsettled balance similar to mine. After a lot of follow-up via ticket, call, they are not giving any details about the other account as well. On one occasion d...

Nov 07, 2023 by arindam Deka

Increase the fair at last movements (Nobroker) ^Closed

I had book packer and movers for shifting my home luggage on *rd November **** with a cost of ****/- But now they are demanding extra **** rs. means total cost **** rs. Also I will already applied leave for shifting. Due to this whole plannin...

Nov 02, 2023 by Hemant Laxman Patil

Received wrong product (Shiprocket eCommerce and logistics solution) ^Closed

I have ordered wifi *g Z-** sim card. I received wrong product pls exchange this product ...

Oct 21, 2023 by Naushadkhan