Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Wrong parcel got delivered and then no update from Delhivery (Delhivery) ^Open

Hi, I arranged a delivery of my Headphones and Microphone for my Mumbai studio to Nagpur. The total cost of the equipment was around *****/-. Delhivery not only delivered the goods late but it delivered with wrong parcel. I got packets of choc...

Jun 03, 2020 by Amandeep Singh Saran

SHIPMENT NOT DELIVERED (Expresso Integrated Logistics Private Limited) ^Open

Dear Sir, We had booked two shipments on dated *Mar** through Express Integrated Logistics Pvt ltd ( B B), as per below mentioned detail, till date material has not been delivered, their response not up to mark from stating, while approached...

Jun 02, 2020 by JITENDRA PRATAP SINGH

Luggage not delivered even after 70 days (Deepak Herald logistics mumbai) ^Open

I booked luggage from Deepak herald logistics, mumbai on **st march, **** and have paid them amount in two installment for the ** items which should have been shifted within a week from mumbai to bengalore as per the committment given by sales ...

Jun 01, 2020 by Pradeep Kumar Agrawal

Package not unload and safely reacievex (Das Ghosh roadways moovers Packers) ^Open

I booked house hold items after just dial seeing review to Das & Ghosh roadways moovers Packers Rahara Kolkata. My assignment (one centre table broken) and company denied unloading so I am facing many problem and unloaded by other labour by pa...

May 31, 2020 by SANJIV KUMAR

Package not delivered (DTDC) ^Open

My friend send me a courier from Ghaziabad on **st May that is still not arrived on ** may to Etawah although both cities are in same state. Not sure currently where is my consignment or what is the expected date of delivery. Customer care pe...

May 31, 2020 by Prakhar Agarwal

Package of documents not delivered (DTDC Courier Lucknow ) ^Open

Booked a pkt of documents related to my business matter with DTDC courier at Khazana market, Lucknow on the **th May **** to be sent by Air to Pune. Docket receipt number D********. Paid Rs ****-/ for "Air" service. Receipt is available with ...

May 22, 2020 by CAPTAIN PRAMOD KUMAR SINGH

Package misplaced (Blue dart) ^Open

I shipped my package(House and Vehicle Keys) from Mumbai to Bengaluru on **th of May ** which was scheduled to be received by **th of May ****, but they misplaced this. Post several calls, mail follow up and twitter post they agreed and told th...

May 21, 2020 by Saumya parashar

Packages not delivered (IND PROFESSIONAL MOVERS AND PACKERS P LTD ) ^Open

IND PROFESSIONAL MOVERS AND PACKERS(P)LTD, Name of Owner: Vikas Kumar, Contact Number: ***** *****, His Staffs Contact Name: Dinesh and Contact No: ***** *****, Chandrashekar and Contact No: ***** *****)Other Colleagues Contact names I do not k...

May 20, 2020 by Ganesh Mohan Shenoy

Shipment undelivered (Fedex India) ^Open

The product got shipped from Us on ** April ****. It has cleared customs in Bangalore on ** May ****. My plight escalated from then. Despite regular emails to customercare and writing to top at FedexIndia, I am getting standard replies everyone...

May 19, 2020 by TEJ SWAROOP TSAPA

Package not delivered to my location (Delhivery courier) ^Open

My parcel has been delivered somewhere else to some other person. Nobody is helping me. Your courier company i.e delhivery is simply forwarding complaints but do not provide any resolution. Order Number: ********* Delhivery complaint no- **...

May 10, 2020 by Shivam Krishn Agrawal

Package not delivered (Myntra) ^Open

I have ordered clothing from myntra.com on **-mar-**** and the expected date of delivery was **-march-****.But I have not received my package till this date.I have already raised concern with customer care on multiple occasions but nothing has...

May 08, 2020 by Sneha Ganjoo

PACKAGE NOT DELIVERED (Trackon Courier) ^Open

My parcel was booked from ludhiana to bathinda (CONSIGNMENT NO- **********) on **/**/**** and when i checked my status on trackon website, status was showing that the item has been delivered with signature but i have not received my courier ye...

Apr 20, 2020 by SHIVAM RAI

Charged for dediciated truck and booked in part loading in some other transport agency (Woodland Packers and Movers ) ^Open

I have contacted Woodland Packers and Movers for shifting my bike from Mumbai to Chandigarh. I have selected the option of dedicated truck and paid around Rs. *****. they have also shared the invoice with me. Later when bike did not reach at ti...

Apr 11, 2020 by Munish Saini

Package delivery refusal and no response from netmeds customer care (Delhivery courier) ^Open

T’s the worst online medicine site . Completely unfriendly their customer care does not respond to any queries . M y recent order *****************mso*.I have sent **mails since * days but there is no reply. My payment is made full .The deliv...

Apr 09, 2020 by Dheeraj Kantekar

Lost my courier not responding to complaint (The Professional Couriers) ^Open

The consignment addressed to me was sent from Chennai HDFC on *rd March. While I was tracking the progress, it showed that it was delivered, but not to me. The delivery area is not even near my address. I tried calling all the customer car...

Mar 18, 2020 by Sreerag P

Not arrived even after 20 hours (Agarwal Packer & Movers) ^Open

I have booked them for Saturday * pm and now it’s Sunday **:** am still they are saying that they will take ** min more to reach....

Mar 15, 2020 by Kapil arora

Courier company for a dishonest business (Delhivery Courier Pvt Ltd ) ^Open

Hi, This is to bring to your attention that today we had received an order from max fashion (https://themaxfashion.com/) through AWB *************. The items delivered were not as per the order. We had ordered four kurtis but recieved * shirts...

Mar 13, 2020 by K Sudheendra Rao

Package Not Delivered (Professional Couriers) ^Open

I sent courier through Professional Courier vide their reference number TVL******* to Banarus Hindu University. It was very urgent matter. But they returned back to me after ** days without delivering. I incurred loss of several crores....

Mar 06, 2020 by Paramasivan P N

Wrong Supply of Product (Heatmax) ^Open

we regret to inform that the supplier has not provided us with the right capacity product due to which we are not able to run our production. When the Supplier visited our Factory Premises he confirmed about the non-compatibility of the machi...

Mar 03, 2020 by Vishwas Surana

COURIER NOT DELIVERED (Franch express courier ) ^Open

I BOOKED ST COURIER AGENT A MEDICAL PARCEL HE GIVEN ME FRANCH EXPRESS RECEIPT AND TOLD WRONG MESSAGE BOTH COMPANY MERGED.I ASKED HIM CONFIRM THE DESTINATION PLACE HAVE SERVICE .HE CHECKED AND CONFIRMED. I PAID THE MONEY.UNTIL NOW PARCEL NOT RE...

Feb 27, 2020 by PAUL

Delay in Deliver of my online order and no updation (Ekart logistic ) ^Closed

I booked a Samsung mobile phone from Flipkart online shopping site on **.Mar.**** order id: OD*****************. The product delivery partner was Ekart logistics and it reached Cochin Hub on **.**.**** during Covid ** lockdown . From then ther...

May 12, 2020 by Vishnu V

Money taken but not responding phone nor given Truck (Reba Logistics Private Limited ) ^Closed

I have booked Truck from REBA LOGISTICS PRIVATE LIMITED Chhatisgarh to Ghaziabad. Even paid ***** token money into his account now he is not responding phone calls in last ** hours. His email address: logisticsreba**@gmail.com, Mob: **********....

May 11, 2020 by Abdul

Package not delivered yet shows delivered (Delhivery courier) ^Closed

My parcel tracking number is LR Number ********* with delhivery courier service .On *th march **** it showed out for delivery and at around *:** pm it showed delivered yet not not delivered. Four times I emailed them but they don't bothered to ...

Mar 08, 2020 by Satish Gupta

Delivery delayed no reply from courier service (Skyking Courier Service) ^Closed

Hi My relative sent the parcel from Ahmadabad to Theni(Tamilnadu) . Parcel is costly wherein he sent the chemical product that could be used for the farming tree. But the delivery service skycourier delayed the product. Parcel registered on *...

Feb 20, 2020 by Nareshkumar B

Delivery boy took extra 500 rs for parcel (Ecom Express) ^Closed

Ecom express delivery boy took extra *** rs for the parcel....

Jan 29, 2020 by MAHALAKSHMI K R

Non Deliverery of Shipment (Fedex India) ^Closed

I am writing this to let you know that "FedEx" is not supporting well in shipment services. Few days back a "Misrepresentation" from FedEx guy and now my second shipment which I had booked on **-**-**** and the same was picked up by "FedEx" at ...

Jan 28, 2020 by Abhishek Malhotra

Package delivered to wrong address (Fedex India) ^Closed

Hello. I had done a purchase on zoomin on **th december **** which was dispatched through FedEx on **st december ****. My shipment id is ************. The online tracking id showed that it was delivered on Friday, **th december **** to me bu...

Jan 03, 2020 by Shreshth Malhotra

Ecom Express Private Limited Complaint PArcel Not Delivered But Changed The Status To Delivered (Ecom Express Private Limited) ^Closed

I had a parcel from Club Factory which was supposed to be delivered by Ecom Express on **th December. I had given my office address for delivery and I was not in office on the day when I received a call from delivery boy for parcel delivery. Si...

Jan 03, 2020 by Ahalya

Package not delivered (Ecom Express Private Limited) ^Closed

I ordered a product from Myntra , which the package is not delivered to me. But, I got a message that product was delivered.. ...

Jan 02, 2020 by Ganesh Datta

Package not delivered (Professional Couriers) ^Closed

The consignments were booked From: Stadium Branch, Ahmadabad, To: Chakan - Pune, Consignment numbers : AMD******** and AMD********, Weight: Each of *** grams, Content and Value: Gift of Rs. **** each, Total **** Date of booking: **-**-**** ...

Nov 27, 2019 by VB

Consignment missing by company (The Professional Courier) ^Closed

Have a urgent parcel from Chennai which reached Hyd on **st Nov; ** at Banjara Hills, sorting centre. But still now not being delivered. Service Persons from Banjara Hills say have not received at their centre. And Ammerpet branch people say...

Nov 26, 2019 by Tapan Sahoo

Package not delivered through DTDC (Dtdc Courier) ^Closed

I had booked an article on **th Oct which was to be delivered to Thane Mumbai. The consignment no is Z********. Today is **th Nov and the article is still untraceable. I have been given to understand that the complete package is missing. ...

Nov 25, 2019 by BHAVESH KUMAR

Package not delivered (ST Courier) ^Closed

My parcel was sent from Kolathur by my friend on ** September **** to me. It has been more than * months but I still have not received my parcel. My parcel was worth Rs.**** and this has caused me a huge loss. I really hope you solve my problem...

Nov 22, 2019 by Nemika Shungkho

Package not delivered (DTDC) ^Closed

My order no C******** isn't delivered yet and online it shows a status of delivered ..i request you to look into this matter and provide me the details of receipent if its really delivered to someone....

Nov 20, 2019 by Reshu singh

Delhivery Courier Holding My Fridge (Delhivery) ^Closed

I had placed an order from Samsung for a fridge which was supposed to be delivered on the **th of November. Since then it's been * days and everytime I call the customer support I get the same scripted response saying it will be delivered today...

Nov 16, 2019 by Mriganka

PAN card not delivered (Trackon Courrier) ^Closed

Due to delay in PAN card delivery PF team is not accepting the returns form **st oct delivered to Chennai Ambattur branch received on **th Oct & **th Nov it was delivered but as of **th nov Backend team called and informed they are checking...

Nov 15, 2019 by Rakesh

Product not returned after RTO (Dtdc Courier) ^Closed

*- I sent a product at Bangalore address on ** October **** from Allahabad. *- Due to some important reasons, I asked the DTDC customer care to stop the delivery at the address mentioned in it. *- They did the needful. RTO i.e. Return To Ori...

Nov 08, 2019 by Pritpal Kaur Tripathi

Package not delivered yet (Delhivery courier) ^Closed

My order was supposed to be delivered on * Nov **** but it hasn't been delivered yet on * Nov ****. The courier boy is also not responding...

Nov 06, 2019 by AYUSH

Package not delivered (Blue Dart Courier) ^Closed

This complaint is against Blue dart courier service. My daughter Mili M D was applied for a visa to Gorgia for studying medicine .The agency was V F S Global service Delhi.Visa stamped by embassy and send to my daughter Mili through Blue Dart...

Nov 02, 2019 by Dileep kumar M J

Track On courier not delivering (Track On Courier) ^Closed

We despatched stickers to Bangalore on **/**/** under consignment No. ********** and the same is at Mallashweram from **/**/** onwards from the delivery place is very nearby. But as on the date they have not yet delivered the same. We contacted...

Sep 04, 2019 by Shyam Kumar V P