Postal complaint online - Local post office complaints

Postal Complaints

Postal service is considered to be one of most cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lac’s as recorded in May 2008. There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination. In most of the cases it has been seen that the delivery boy has been at fault. So what can you do if you too are worried about the services offered by the post office or believe that they are not doing the work wholeheartedly and as a result you are recievng the documents late or sometimes not even receiving them? Let’s discuss the various ways in which we can file a complaint against the post office or the postman. Firstly you try to contact the customer care number of the Indian Post Office (1800 266 6868). Many complaints are resolved at this stage only as they value the customer satisfaction. Secondly go to pgportal.gov.in (Public grievance portal) and get yourself registered. Now click on lodge public grievance and then enter all your details correctly and select the department which you want to complaint against. Public grievance portal is an initiative started by the Central Government for addressing the grievances of general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Post Master in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office. Moreover, if the complaint is still not settled at this stage, then the consumer can approach the Chief Postmaster General of the respective area. The address of the Chief Postmaster General are provided here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
Moreover there are many online portals/consumer forums which help you in resolving the postal complaints such as Voxya which provides legal help and helps in sending the legal notice to the Post Office addressing the issue. We generally receive about 100s of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Fraud company details (Gati Safe Cargo Movers, Padiyanallur Redhills Chennai) ^Open

Guys, Please Pick Me At Rahul.m[Seven][Zero][Zero][Two][At]Gmail[Dot]Com. If You Need Their(Praveena Thanigaiprabhu, Rajesh, Vikram, Swetha), Details. I Have Their Details Including Their Photos. Send Me A Mail. Gati Safe Cargo Movers. Agarwal...

Jul 31, 2020 by Rahul

Not attending to the complain and packages broken (Drs Dilip Roadlines Pvt Limited) ^Open

I have booked a consignment vide GC number -******* from Kolkata to Hyderabad booked from Kolkata as on **/**/****. On unpacking it is found that the new LED TV, Microwave ,OTG and crockeries have been damaged severely. I have tried to contact...

Jul 31, 2020 by Debmalya chowdhury

No Response for complaint over phone web Query (DTDC) ^Open

I have contacted DTDC phone support * times for a status update. Everytime I called I get a response that "we have registered a complaint & escalated to concerned department, they will respond with the exact status of shipment". But for past * ...

Jul 31, 2020 by Avik Bhattacharjee

PACKAGE RETURNED WITHOUT MY PERMISSION (Delhivery courier) ^Open

I have ordered through online shopping site Club factory before it was banned and my package has reached for delivery in my area, that was the time triple lockdown was initiated in our area. And without my consent the courier service has return...

Jul 30, 2020 by Aleena Justin

Package not delivered (Delhivery Pvt Ltd ) ^Open

My shipment with AWB no ************* jaipur to ludhiana was expected to be delivered by ** July **** but delhivery courier is not delivering the package even after ** days of pickup and earlier they were delaying the delivery in name of covid ...

Jul 29, 2020 by Vage international

Package Not Delivered (Dtdc Courier Karur) ^Open

A Key Sent to Bangalore from Karur, in DTDC courier karur .Courier sent on *th of july ****. Now the courier responsible persons are saying Shipment is missing .After repeated questioning there is no answer for last four weeks from courier bran...

Jul 29, 2020 by Krishnakumar N

Package not delivered (Delhivery) ^Open

I've ordered a snapbook from snapstore, they sent it via delhivery courier and now after one month I'm getting to know that the courier is lost....

Jul 29, 2020 by Amit nayal

Package not delivered (Ecom Express) ^Open

My AWD no ********** i have not received the package yet it is almost one month and the package is in delivery center...

Jul 29, 2020 by Nazar

Package not delivered to customer (Ecom Express) ^Open

AWB number- ********** The tracking site shows it is been delivered to the customer but the customer has not received it. When asked the executive who has received it they say family member how does the delivery boy know if its a family member...

Jul 28, 2020 by Invalid Number

Movers and packers fraud (Reba logistic pvt Ltd) ^Open

I booked a transport for moving noida to jabalpur on ** july ****, and travel date was ** july ****, after paying advance payment of *****/-INR the denied to come and load luggage . they also promised to return amount , but now their phone is...

Jul 28, 2020 by shailendra haldkar

Package Not Delivered (DTDC) ^Open

Tracking No. Z******** This parcel was send from Lucknow, UP to Mumbai, Maharashtra on *nd July **** and was supposed to be delivered in * days for which I paid Rs***/- But still after more than ** days it has not been delivered to me.. I've...

Jul 28, 2020 by Abhishek Bhowmick

Driftdeals com Ecom logistics cheats and fake products (Driftdeals com Ecom logistics ) ^Open

on **/july/**** purchased portable air conditioner from driftdeals.com. i received a damaged, leaking and not charging product. Called ***********(NO RESPOnse). emailed info@driftdeals.com (NO RESPONSE, emailed help@driftdeals.com (bounce back....

Jul 28, 2020 by Emmanuel Thompson

Package lost by gati not delivered (Gati Cargo) ^Open

Booked * luggage with gati from Ranchi to Bhopal. * got delivered and * misplaced by gati. After * months of followup , Gati customer support told baggage is lost and no claim will be given ....

Jul 28, 2020 by Garima Nagar

Package not picked up refund not being initiated (Delhivery Courier Pvt Ltd ) ^Open

My AWB NO- ************* , i had booked order in the morning , but noone has contacted me in regard to the picking up of the order , how will my order reach on time in this manner , i feel helpless , this is a very bad policy , noone contacte...

Jul 28, 2020 by Ajuni

Package not delivery its been 50 days (Dtdc courier madurai) ^Open

My item was supposed to deliver to nizamabad telangana from madurai. But the item is at dtdc hyd hub from June **th ****,its nearly **days.even I spoke to dtdc customer care. make sure to send the item. Reference number is D********...

Jul 27, 2020 by Ramya

Package Missing (Delhivery courier) ^Open

I have shipped an item worth **** from Hyderabad to Haryana on June **th ****. The AWB number is ************* My parcel hasnt crossed Hyderabad and there is no update since *st July. I have sent multiple emails and all they say is Please wait...

Jul 26, 2020 by K Basheer

Package Not Delivered (DTDC) ^Open

I send a smartphone motherboard to my friend from Mathura Uttar Pradesh to Kotdwar Uttrakhand. Last status show on ** July **** after that not updated any status. And Not Delivered to my friend My Courier's AWB/Consignment no. :- Z******** Pl...

Jul 26, 2020 by Anoop Kumar

Personal package worth is missing as per the customer support (Delhivery Private Limited) ^Open

Have shipped my unsealed package from my hyderabad (on **nd July ****) to Bangalore. Package has reached the last dispatch center within * days as per the tracking. After that no update at all. Customer care support says that they lost the pack...

Jul 25, 2020 by Deepak Munisami

Speed Post Consignment not delivered (India Post Department) ^Open

Dear Sir, I had booked the article (EU*********IN) by speed post at NEPZ post office (U.P.) for Rudrapur (Uttarakhand) on **.**.****. But as on date it is still not delivered. Moreover, there is no tracking seen after **.**.****. The receipt...

Jul 22, 2020 by Aditya Sharma

Package Not Delivered (Delhivery Courier Pvt Ltd ) ^Open

There was a delivery scheduled for my order on *th of July. But my parcel is stuck in Sonipat since past **-** days. I’ve constantly mailed the courier company regarding this issue but they are only making false claims and not delivering my p...

Jul 22, 2020 by Jagmeet

Package Not Delivered (DTDC) ^Closed

Hi Team, I have sent courier with DTC on **th July. My Shipment with tracking ID B******** is still in Hubli while its suppose to get deliver to Gadag (Pin code ******) Tracking the same on DTDC portal shows no update since **th July. A s ...

Jul 30, 2020 by Sunil N

Courier guys newer contact you and fill information that they ve contacted and receiver didn t respo (Ecom Express Private Limited) ^Closed

I have ordered screen guard from Amazon that was to be delivered by Ecom Express. The parcel at their branch and I've got msg that it is out for delivery with no contact of courier guy. I waited for call, I didn't received any call from Ecom E...

Jul 25, 2020 by Rakesh Patil

Cancel my package by delivery boy (Ecom Express Private Limited and myntra ) ^Closed

My package from myntra was canceled by Ecom Express's delivery boy..he was so arrogant and he didn't follow the rule of COVID-**. He didn't wear proper mask,gloves. At the time of first parcel from them,i asked about it,he answered so arrogant...

Jul 24, 2020 by Manjiri barse

Package not delivered (Fedex India) ^Closed

I have placed an order for manduka mats on ** june ****. The mats were shipped from USto India . I stay at hyderabad and the parcel reached Bangalore on ** june **** and is presently lying at customs Bangalore. I booked the parcel with my nam...

Jul 23, 2020 by Vepa Sujata

Package not yet delivered (Delhivery) ^Closed

I did sent out a package to my relative in pune through Delhivery on the **th of July,****. After going through their site when I tracked the shipment giving the AWB Number it said that expected package will reach by the **th of July. on the **...

Jul 18, 2020 by Anju Thakur/Banerjee

Package not delivered (Delhivery Courier Pvt Ltd ) ^Closed

Sir, AWB *************- Got confirmation message that it got delivered on Sunday **-**-****, but it's not delivered to me. Given office address and office was closed on sunday. Complaint so many times but no use. I think delivery boy has done ...

Jul 12, 2020 by Kundan Kumar

Package not Delivered (Pragati Packers & Movers) ^Closed

On **/**/**** one of my friend wanted to shift house. We booked Pragati packers and movers. On **/**/**** one of the executive came to visit and gave the quotation. The service was finalized for *****. On **/**/**** these household items were l...

Jul 11, 2020 by Manjunath B R

MY GOODS ARE MISSING SINCE 25 DAYS (Navata road transport) ^Closed

Dear sir my Goods are missing since ** days in Navata transport company...

Jul 11, 2020 by rajasekhar

Package not delivered but it is showing delivered in their system (Xpressbees Courier ) ^Closed

I have ordered some beauty products worth around Rs **** on **th June at **.** hrs from BTM organics .They shipped the order via xpressbees AWB no ************* on ** nd June.By mistake phone number given on the parcel was wrong and I verified ...

Jul 11, 2020 by Nilanjana Sarker

Poor quality (Ecom Express) ^Closed

Poor quality I want refund ...

Jul 10, 2020 by Latha banakar

My order wanto return (Ekart logistic ) ^Closed

Wrong order came ...

Jul 10, 2020 by Swati pandagale

Return parcel (Mk) ^Closed

I have book mk watch and as it delivered it's unlike by me so i return and delivery man has come n took the parcel today is **thday snd i didn't get any refund amounty plz take action and i want my amt ₹**** ...

Jul 10, 2020 by Sara

Package not delivered (Professional Courier) ^Closed

I have sent one package through professional courier from yelahanka to bannerghatta road on * jun ****,but item did not reach the destination till now and neither it could be tracked on professional courier website. Communicated the same to hea...

Jul 08, 2020 by Pasupula Vijaya Bhaskar/Pasupula sindhu

Damage will transit worse in handling the material (Professional Couriers) ^Closed

Got a record book from my Law college and its damaged worse while its reach me. Its clearly shows because of the worse handling by the professional courier folks. Could be throwing the consignment while loading & unloading. ...

Jul 07, 2020 by Darwin T

Wrong product delivered (Paytm Mall) ^Closed

i have ordered makeup brushes today i have received the order but when i open the order i saw the box is empty ...

Jul 07, 2020 by shivani tushir

Received wrong products and wrong invoice (Delhivery courier) ^Closed

*. I ordered * H & M products through myntra on **th June and was delivered to me on **th June by Delhivery courier service in Kohima *. I received four wrong H & M products. *. The *st page of invoice belongs to another customer from Banga...

Jul 06, 2020 by Dkoza

Parcel picked up but no processing has been done (Delhivery) ^Closed

My package has been picked up on ** june **** but on tracking it says, parcel has not been received. I have sent various mails to the company but no proper response has been received rather they are mailing back saying,"they will escalate the i...

Jul 04, 2020 by Ayush

Package Not Delivered (Delhivery) ^Closed

My AWB No is *************. My package was picked up from Bangalore on **/**/****. Till yesterday it was showing that it will be delivered today. But now In tracking status it shows I did not place any order from Delhivery. There customer call ...

Jul 02, 2020 by Ananya Chaudhary

Refused to deliver my package (Trackon Courier Pvt Lts) ^Closed

My courier booked from Vashi, Mumbai to Beed on **.** **** and it arrived at Beed on **.*.****. I received no call or message from local courier office and when I dialed then to know about the status on *.*.****, they refused to deliver my cour...

Jul 02, 2020 by Dhananjay Joshi

Package not delivered (Ecom Express) ^Closed

My tracking is - ********** is not delivered but ecom express is saying that the order is delivered ...

Jul 02, 2020 by Vibhor jain