Postal complaint online - Local post office complaints

Postal Complaints

Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.

Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.

If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.

There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.

In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.

Famous Postal or Courier Companies in India

1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.

2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.

3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.

4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.

5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.

Types of Postal Complaints or Courier Complaints

With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.

Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.

1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.

2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.

3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.

4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.

5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.

6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.

7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.

How to file a complaint against the post office or the postman?

Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.

1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx

How to resolve courier complaints or postal complaints?

So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.

To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.

1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:

Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com

2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :

Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100

3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?

Step 1: Firstly, get a legal notice drafted by a lawyer.

Step 2: Check it properly and make sure it is signed by a lawyer.

Step 3: Keep a copy of it for future purposes.

Step 4: Send the legal notice to Courier company by registered post.

Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.

Most Common Issue Reported for Postal Complaints

Delay in delivery

Package stuck in customs

No delivery

Item missing

Wrong delivery

Bad customer support

Wrong product was delivered

Shipment not Delivered not able to track the Shipment (Shiprocekt) ^Open

On *nd February **** our shipment was picked up from our office HSR layout Bangalore by Shiprocket Partnar That Shipment we booked to our Client MP on **th Shipment was RTO initiated because of Courier Partner has limitations to Deliver th...

Mar 14, 2023 by Manjunath

Increase in charges after taking the custody of cargo (gati relocation packers and movers bengaluru) ^Open

i was doing a relocation of personal effects from our rental flat from Bengaluru to goa , I got the quotation from GATI relocation packers and movers Bengaluru of inr **,*** on **th feb **** , accordingly we agreed for the same and the job was...

Mar 12, 2023 by AGNELO CHETAN DLIMA

Package not delivered but status showing as delivered (BlueDart courier) ^Open

I had actually booked Paytm QR code for my dad startup. It is showing it as delivered. But i have not received the order yet. I'm mentally disturbed,where the order has gone to.. I was expecting today. I dint get a phone call either. ...

Mar 09, 2023 by Ashok S E

Broken package delivered (Venkata Ramana parcel service) ^Open

I preferred to transport my ** inches TV through venkataramana parcel service (Hyd) which costs around **** rupees. I received my Tv to the preferred location without any safety precautions. The led display got broken and asked for them to refu...

Mar 08, 2023 by Gandhi Posina

Package not delivered (Agrawal packers and movers DRS) ^Open

My consignment was packed on the **th February,**** with a guarantee of delivery in * days. When I contacted first after ** days, they mentioned the vehicle had breakdown and it will take further more days to which I agreed. Now after lot of fo...

Mar 06, 2023 by SHUBHAM RAJ

Package not Delivered (DTDC) ^Open

So I ordered something from a third party based in Mumbai and they shipped my order on Feb * and ETD of Feb **-**. After Feb **, there has been no update about the package. I raised a ticket, and for the past *-* weeks, they are telling the sam...

Mar 02, 2023 by Harsh Tiwari

DTDC delivered my package damaged AWB (DTDC) ^Open

My shipment was damaged: The parcel received the damaged and the outer box and inside content, both are damaged. Franchisee didn't provide insurance though we asked for it. Is this how your ground staff handles the packages? DID I pay to damage...

Feb 21, 2023 by Pallavi

Horrendous service Nobroker Packers Movers (Nobroker Packers Movers) ^Open

I was given a quotation by nobroker for shifting household items from Bangalore to Barbarammalpuram for RS ***** all inclusive. However the package was sent incorrectly to Chennai. I was told I had to pay another RS ***** to ship the goods to t...

Feb 15, 2023 by JOHN PAUL ANGELO DIAZ

Package not received as per dispatch slip given by consignor (Professional Courier) ^Open

I have ordered surgical items from Noida UP worth Rs ****. As per consignor dispatch slip consignment weight is ** Kg but i have not received the consignment yet. Dispatch date is ** Jan ****. My address is in Nasik Maharashtra. cell no ***...

Feb 09, 2023 by Rajendra Nathu Muthal

Cheating Delhivery Mr Ahmad Wani (Delhivery) ^Open

Dear Sir/Mam, I have booked household items (** Nos Boxes) from Srinagar to Ware house at Chandigarh ...through Delhivery...via Mr Ahmad Wani. I paid the requested prepaid amount of *****/ (**,***+****+****) to Mr Sheikh Latif . The consignment...

Feb 03, 2023 by Gaurav Kaushik

Packed not delivered to me (Professional Courier) ^Open

my packet no BDD********* reached at Bhopal on *jan ****but still they not provide my packet due to some confusion. I have already told him my name and address clearly show in the packet but they not interested to solve customer problem as well...

Jan 17, 2023 by sumit kishor shukla

Package not delivered and returned (Delhivery) ^Open

I sent a kitchen household parcel from YADGIR to JALNA on **th of December and the parcel was received by there courier person on **th but they haven’t delivered i any how took there number and requested them to give the parcel and i even sai...

Jan 08, 2023 by Ibrahim Jaliyawala

Fraud package delivered (Nimbuspost) ^Open

I ordered fitness bra * pcs but received bogus bras...

Jan 05, 2023 by Vaishali sanghavi

COURIOUR WAS NOT DELIVERED (Atmakuri Vithal Rao) ^Open

SIR , WE COURIOURED A PARCEL TO BELOW ADDRESS ATMAKURI MADHURI APARTMENT NUMBER --*** FORENORM APARTHOTEL FLEMINGSBERG STOCKHOLM REGULATORBRON *,***** HUDDINGE STOCKHOLM,SWEDEN PHONE NUMBER; +** **-*** ** **,+************ GMAIL... m...

Dec 27, 2022 by ATMAKURI VITHAL RAO

DTDC Package not delivered to me (DTDC bangaluru) ^Open

DTDC Package with tracking ID : M******** was not delivered to me but in the DTDC tracking system its shown as delivered. I did not get even a single call from the delivery person. I would like t get either a refund or the package. I get no res...

Dec 25, 2022 by Rahul

Package delayed and wrong update provided to seller (Shadowfax) ^Open

The consignment was delayed by * days and there is no further update on my order. Wrong update given to the seller - Consignment number # SF*********HEA...

Dec 19, 2022 by Kathiresan T

DTDC Courier Damage Laptop (Sree Lakshmi Venkateshwar Enterprises) ^Open

Hello, On October I ordered a laptop from Pondicherry to Hyderabad. at that time i received Broken laptop from your(DTDC) end. when i open it their is no bobble rap and worst packing. And Laptop Display Damaged. at that time i raised a tick...

Dec 13, 2022 by MUVVALA S V P K REDDY

RETURN REJECTED AND ACCOUNT BLOCKED (Myntra and Ecom express) ^Open

Almost one month ago , I purchased a h&m jeans when I placed return request the delivery agent put on hold my products and asked to verify from customer care support. I called them and raised a query they approved the product and next day prod...

Dec 11, 2022 by Daksha Gupta

Items damaged hidden charges untruthful (International Shipping Cargo Agency) ^Open

Dear Sir/Madam, I wanted to raise a complaint against a cargo company by the name of International Shipping & Cargo Agency, GF-**, Indra Prakash Building **, Barakhamba Road, Connaught Place, New Delhi ****** (Tel: +************,+***********...

Dec 07, 2022 by Satyapriya C Pani

Items delivered in Broken condition (Eleplace) ^Open

I booked Eleplace to move my house from Bangalore to Calicut,Kerala on **th September ****, they delivered the next day at calicut. the items were not packed as per what they promised and my ** inch LG smart TV was broken and were not in a repa...

Dec 02, 2022 by Anwar Hassan

Got wrong product (Shiprocket) ^Closed

I were order the fridge Boxes set of * nos, but i got the one bag which is cost **** rs , probably they ship wrong product or they are fooling us whaya sending wrong product and as well no contact details i got to contact them....

Mar 09, 2023 by Priyanka Tammadwar

Delay (Shiprocket) ^Closed

My delivery date was * March and shiprocket send me the new date per date * March to * March now again new date * to * * to ** Please kindly request to you sir help ...

Mar 08, 2023 by Vehan khan

Package not delivered (Shiprocket) ^Closed

Shiprocket has not delivered my order and it has been more than a month now. Despite giving them repeated instructions to deliver it to my address and leave it at my order since I am not available during the day, they do not leave the package o...

Feb 28, 2023 by Spatica Ramanujam

Package is showing delivered to wrong address (Trackon) ^Closed

Hi i am ashish from ghaziabad. I had a package with important documents (marksheets). However the track on delivery guy delivered it to wrong adress to a wrong person. When i contacted the lal kua office and spoke to Manoj kumar @ **********,...

Feb 28, 2023 by Ashish Kuliyal

Wrong product recieved (Shiprocket) ^Closed

I have received totally different product,this product entirely different from your web description....

Feb 26, 2023 by Deepika sharma

Received wrong product (Shiprocket) ^Closed

Date - **/*/**** I have received a wrong product I order a sports bra but received a cheap quality leggings. What is this.......

Feb 24, 2023 by Shilpa sreekumar

Different product (Shiprocket) ^Closed

All the product is already used...

Feb 22, 2023 by Mausami Das Pandey

Wrong Items Received (Shiprocket) ^Closed

I ordered * XXL shirts from The Modern Man website. Payment and delivery was done on Shiprocket. I received one XL shirt instead of XXL. Second shirt I ordered brown and white. But i received black and white. I want to return the items and get ...

Feb 20, 2023 by Gandi Naga Sai Ravi Teja

Product was wrong (Shiprocket) ^Closed

Product was wrong ...

Feb 20, 2023 by Roopesh kumar shiva

Rong parcle (Shiprocket) ^Closed

Rong product...

Feb 15, 2023 by Sagar manchalwar

Fake Weight Discrepancy (Shiprocket) ^Closed

Got an email from the Shiprockret that there was a weight discrepancy in one of the order (which is dried flowers which weighs ***grams only and they’re saying it was *.***kg for a dried flower. Other days I used to receive a picture as a pro...

Feb 03, 2023 by Chelsea Marsk

Prouct not Complete recevied (Shiprocket) ^Closed

We order From shiprocket. * X Pack Of * Lingerie Underwear Set-* - ** Qty: * | Price : ₹***.** Discount : ₹*.** Subtotal : ₹***.** but we recevied only two pieces...

Jan 30, 2023 by Abhi ss

Product changed (Shiprocket) ^Closed

I didn't get the correct product so i want to replace it...

Jan 29, 2023 by Trincy George

Product not received fraud by delivery boy (Shiprocket) ^Closed

I have order from boult website. and delivery agency is Shiprocket..but delivery not done and Shiproket agent call me and talk rudely. they are not ready to give details about my product. product must be misplaced or fraud done by delivery agen...

Jan 27, 2023 by Nitin Thorat

Power massager by shiprocket is a scam (Shiprocket) ^Closed

I ordered power massager from shiprocket since there was a buy* get * offer and the also the colour they have shown in the picture was yellow but when I got the order, it was just * piece of it and a silver colour. I want to return this product...

Jan 27, 2023 by Amit Goyal

Dirty n Wrong product received (Shiprocket) ^Closed

I received a kurta plazo in yellow colour...about *** rs but the product i received totally changed n dirty ...a blue used dirty saree....

Jan 23, 2023 by Neha panwar

Package lost or no detail update (Ecom Express) ^Closed

********** Here is the tracking number i send the tracking through ecom express blr to delhi but from *jan the update is not shared or the passport is lost as the package was my passport i reside in turkey i do work there but for this delivey c...

Jan 17, 2023 by Ritesh ritwick

Package was not delivered but status updated as delivered (Shiprocket) ^Closed

I faced a very bad experience with shiprocket support team. Actually this is my second shipment. but i had a very bad experience with this , my shipment was not delivered but amazon side updated the status as delivered. I raised a POD disp...

Jan 10, 2023 by Venkatesan venkatesan

Package is not proper (Shiprocket eCommerce and logistics solution) ^Closed

Sent incorrect product...

Jan 02, 2023 by Rakshitha

I want to return my product (Shiprocket) ^Closed

I want return my product and I want you to return my amount ...

Dec 30, 2022 by Swathi