Zomato
- Order get cancelled Open
Divya filed this complaint against Zomato on Aug 06, 2019
Placed order at *:**, with Order Number: **********. The delivery executive called me once at *:** (only once) and since I did not pick the call they cancelled my order. In the app delivery time was reflecting as ** min and I was expecting delivery at * pm. When I realised that it was getting very late I tried to reach the person. Since it was landline call did not go through and when I checked my mail I got a mail saying your order is cancelled. I then reached the executive directly delivery guys say as my phone was not reachable and he waited for ** min and he called me *-*times and since I did not pick the call. My order is cancelled by the company directly. Fair enough, now I asked for a refund. They say " Money cannot be refunded, as the executive was there I did not pick the call and food will be returned to the restaurant". How is this a fair rule, either you have to refund the money back or reprocess the order? First of all the delivery executive was lying that he called in *-* times. I am attaching call records to show how many times he reached out to me. He did not even try once to call me from his direct number. I think we don't have proper rules in places and people like Zomato/Swiggy just take customers for a ride. My concern is * way.
*) The whole cancellation policy of Zomato is wrong. You cancel orders no problem but you have to refund the amount. Had it been pay on delivery will company auto cancel order?
*) I want my money back as clearly the executive is lying, he just called me once.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Zomato
Resolved
Frustrated? File a Complaint
KFC
"The sales manager of the KFC agreed to add an additional product worth Rs.450 on my next KFC order from their outlet and he did that without any issues. Thanks to Voxya for helping in getting this sorted!"
Kimi Shrivastava
Related Complaints
Zomato - Stale food delivered i contact the Zomato no response Closed
I ordered the food in Zomato platform.The food comes bad smell and check it the food is old.then I try to contact Zomato support.The team said this is only intermediary platform you contact the restaurant. But I trust to pay Zomato they will r...
Aug 21, 2024 by Ajithkumar Rajendran
Zomato - Food delivery was denied by the agent at the location Closed
I was denied by the agent to give the order at the location at time square * th floor and the agent was asking me to come down for the order. I can’t leave as I am in the meeting otherwise why would I order on Zomato. I escalated to Zomato bu...
Aug 19, 2024 by Monica
Zomato - Order not delivered Closed
Hello. I have ordered some sweet from kozy sweets but the delivery boy have not delivered the order yet. And without asking me he have cancelled the order. My order returned back to the sweet center. He was calling me but by mistake I have n...
Aug 15, 2024 by Akanksha sharma
Zomato - Food not delivered and denied for refund Closed
Dear sir/madam, I have traveled from Boisar Maharashtra to bugaha Bihar on train no. *****, I have order food from Zomato but he is not delivered and denied for refund ...
Aug 13, 2024 by Satendra Pandey
Zomato - Was charged 100 cancellation fees for cancellation within 5 mins of order Closed
Was charged ***% cancellation fees for cancellation within * mins of order. I had ordered icecream from polar bear through Zomato appa..as soo as I ordered I realized that that app has assigned the order to wrong outlet with ** mins del...
Aug 11, 2024 by Hariharan R