E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
ASUS ROG Phone 5 Issue (Asus) Open
I had purchased a ASUS ROG Phone * on ** June ****, Right after * months i had encountered with an Wi-Fi & hotspot issue which i got repaired at F* Infosolutions (Vizag) under warranty. They had replaced my motherboard. The repaired was handed ...
Sep 12, 2022 by Jyothikiran Chadaram
There is no option to return (Boult audio) Open
I bought the neckband online from bolt audio's site. Which is not comfortable for my ears and its quality is also not good. So I want to return but there is no return option. Even after sending a mail, there is no reply and the phone number ...
Sep 12, 2022 by Nikunj Chavda
Maximum Numbers Of Orders Cancelled (Flipkart) Open
I Placed Total ** Cash On Delivery Orders From Flipkart For Happilo Almonds, Pistachio, And Walnut But From ** Orders * Orders Cancelled By Flipkart Without My Consent And After Too Many Calls To Flipkart Support Team No Such Resolution Is Give...
Sep 12, 2022 by Tanusha Guneta
Refund (Travel Company) Open
On **th May ****, We Had A Call With Hamsafartrip, A Travel Company, To Book A Trip From **th May To For South Hills ** Days. As Per The Call And Emails, The Company Asked Me To Pay Rs ****/- In Advance. So, I Made An Advance Payment Of ****+**...
Sep 11, 2022 by Sayali Kishor Patil
Payment not received (Zoomcar India Private Limited) Open
my car for serving for a booking and the next booking was cancelled automatically as the customer extended his booking .but the penalties where charged on me because of which my all next payments got charged for penalty I got no money and also ...
Sep 11, 2022 by Shubham singh
Refund not credited (Meesho) Open
product ID number ************ price *** order purchase date ** jun **** order pickup date ** jun , order pickup flip number awb ********** muje mera refund nahi diya gya pls muje mera refund dilwa dijiye ...
Sep 11, 2022 by hemant fufal
Package spilled (Swiggy) Open
I ordered a mcveggie value meal from mcdonald with the add on cold coffee option my whole coffee was spilled delivery executive didn't listened to me and literally ran away with his bike. I registered a complaint with the swiggy at first they s...
Sep 10, 2022 by Shudhanshu Mishra
Very Poor Service and No Refund (ZoomCar) Open
Booking modified * times at multiple locations. Engine breakdown, dead suspension, battery issue, AC issue, extremely low engine oil level, heating issue. Car stopped in between roadway. Had to modify hotel bookings, cancel flights, push car. W...
Sep 10, 2022 by Aayush Agarwal
Phone has manufacturing fault (Samsung) Open
I have samsung flip * bought last october which has which has got wrinkle on the screen at the fold space but it was the first time so i got it resolved from the samsung care at that time also i wasn't happy i wanted to replace the phone as i k...
Sep 10, 2022 by Nirmal Choudhary
Refund Of Booking Amount (Colive) Open
Hello, I was looking to move towards HSR for a service apartment and while browsing , I found Colive contact details . Upon connecting with them their Execuitive Rinku reached out to me and shared a property details on whatsapp , He said , I h...
Sep 10, 2022 by Srini
FALSE TDR REPUDIATE (Railway ) Open
This is really depressing that even I have not travelled tha train and put TDR as train was late by more than * hours on **.**.**** kaifiyat express(*****) for return of my money though my request has been cancelled reason I have travelled wh...
Sep 10, 2022 by Neeraj Soni
Order not delivered (@beautify _yourself ) Open
hii I'm suman.. so there is this page is Instagram which has ***k followers. so I ordered from their store even paid for it . now they are not responding to my mails .. it's been almost * months .. their Instagram ID is @beautify _yourself . ...
Sep 09, 2022 by Suman megeri
Tv service not done (iFFALCON by TCL) Open
Sir,i have brought ** inch led tv of iffalcon brand in flipkart on november ****,but tv display problem found in may ****,since i am complaint done several times but still problem not yet solved ....
Sep 09, 2022 by Dundappa Doddappa Bagayi
I ve Paid Paytm Postpaid Payment (PayTM) Open
I've paid my Paytm Postpaid due payment but still they are calling me and my family and harassed us ...
Sep 09, 2022 by Atul Kumar Kanugia
Wrong package is delivered and now owner is not seeing my messages (Trendy Haul) Open
I ordered a pair of shoes from Trendy haul which i saw on Instagram. I ordered it on * September and the package is received on * sept. The shoes what is ordered and the shoes i received is different. Now i am facing mental issues coz the owner...
Sep 09, 2022 by Abhinav Thapliyal
JOB FRAUD UPI FINANCIAL FRAUD (Job fraud fake) Open
I have my UPI Acc proof AND FRAUDSTARS ACC PROOF I have Their Phone number I have their Email. They are not any real company but addressing themselves as "BAJAJ MOTORS INDIA LIMITED" CAN YOU HELP ME IN THAT MATTER TO GET **,*** RS. REFUN...
Sep 09, 2022 by Arunava sar
Order not delivered its been 3 months (fashchicofficial@gmail.com/ Instagram ID fashionchic15) Open
hii my name is suman .. so there is account in Instagram called as fashionchic** . they have ***k followers.. so I ordered from them . they told to do online payment after payment I got massage saying they confirmed my order . now when I'm aski...
Sep 08, 2022 by Suman megeri
Parcel box empty boat company watch (Boat) Open
We have received my ticket it parcel today's no ******** but box is empty my watch cannot found inside the box my watch boat watch xtend olive green my order I'd **********-********.please find out this problem.....
Sep 08, 2022 by Sunil mokal
I ordered a product on Mayat 6 But cancelled it on Mayat 6 My order amount is 4999 rs and i not ge (Imagine Marketing Pvt Ltd Boat) Open
My order amount is **** rs . My order I'd is *******...
Sep 08, 2022 by Sourabh Tiwari
Return not picked up Refund not done (Ajio) Closed
I order * sliders from Ajio. Both were of substandard quality. Seemed fake. I placed a return request immediately. They have not picked up since ** days. Now they are saying my area is in containment zone so they cannot pickup. But my area is n...
Aug 11, 2020 by Sandeep Kataria
No action on return request (Asics India) Closed
In the above subject it is requested that no action has been taken so far on the return request of * August **** due to the size issue. Please take appropriate action. Thank you ...
Aug 11, 2020 by AaghoshJain
Order not delivered and not refund debit (Jiomart) Closed
I place order on jio app ** July . But my order delivered . Order show auto delivered and under process . This regrading many type follow up by customersl care . By email and phone call. My be before ** every days follow up.some time not pick...
Aug 11, 2020 by Anup kumar
Wrong package delivered (Dealzpickk) Closed
I had ordered for a mini projector instead got two ear phone which are not working. ...
Aug 11, 2020 by Venkatesh Rathod
Order prepaid but delivery is pending (Quikar India Ltd ) Closed
Have purchased one item from quikar bazaar, item had been picked up from seller place but delivery is pending from last two weeks. Despite of several complaints no call back from company....
Aug 11, 2020 by Saurabh Bazaz
Product Not Delivered (Sinha Industries) Closed
Sinha Industries took Rs. ***** from my company Earthy India to deliver Food Packaging Pouches. He has stopped receiving calls/messages since last ** days and I have to face loss for the same....
Aug 11, 2020 by Ayush Agarwal
headphone not delivered ( HEADPHONE) Closed
I orederd a sh **headphone from jaldifatafat i made *** rs payment from my account through internet banking.but they didint delivered the product not receiveing my phone and not responding to e mail.It is really a fraud company.it has given me ...
Aug 11, 2020 by Sonali jagtap
Fraud website watchler in (Watchler in) Closed
I have ordered one saree through razorpay on amount of ***rs on watchler.in but they are totally fraud and no response and they have given wrong number please don't book any sarees on watchler.in . It's totally fraud they are mentioned internat...
Aug 11, 2020 by Kavitha
Tab not received (Byjus) Closed
I have paid my new Byjus * year subscription amount on ** July. Courses will start from Tab which i have not received till date. Following with Byjus and its logistics team daily even with courier agency. till date no support, no resolution , n...
Aug 11, 2020 by Kulwinderjit Singh
Lost my money and received nothing close to what I had ordered (Charlette s Secrets) Closed
I ordered Lingerie from the company on **/**/****, an order is for which was not generated despite payment having gone through. After multiple attempts at contacting the Company, they provided me with a **$ gift card using which, I placed anoth...
Aug 11, 2020 by Aastha Eriwal
Transaction sucessfull but order not reflecting merchant not responding (Dell India Private Limited) Closed
i have made a dell purchase on * august *.**pm worth *****.** in dell website through online banking transaction was sucessfull and the page got error after redirecting to dell website,bank conformed that payment was sucessfull but dell has no...
Aug 11, 2020 by jayashree
Wrong product delivered (Ruhela Traders Shahberi G Noida) Closed
They have send me the wrong product which I had ordered not received the same . The phone no provided on the shipping bill is coming off this ...
Aug 11, 2020 by Aishwarya sharma
Package not delivered (Resistance Bands Set Pro ) Closed
I had ordered my resistance bamds which are not delivered yet it has been * weeks there is no customer care contact information so that further details can be taken neither the track package option is working. Such fraud companies are the reaso...
Aug 11, 2020 by Vans agrawal
Didnt recieve my material of gate chemical enginnering (Esegate com) Closed
Didn't receive hard or soft copy of material...
Aug 11, 2020 by Urmit savaliya
Package not delivered (Spotwagon) Closed
I had ordered * foldable silicone water bottles worth *** on July ** th **** still now I didn't receive any products and there is no contact with the company ,the provided a mail and it's now working,so I want refund ...
Aug 11, 2020 by Yugandhar reddy
Replacement Product Not Delivered (Boat) Closed
I bought boat *** charging cable worth ***₹ from flipkart almost a week passed and the cable stopped working i issued it for replacement and it's almost over a month and I haven't received my replacement product...
Aug 11, 2020 by Adil Hussain
Package not delivered to me (Isotine) Closed
They are saying package is delivered, but they were not delivered to me...
Aug 11, 2020 by Keshava naidu
Resistance band not deliver (leave your own style) Closed
Sir/Mam, I have ordered resistance band set before * month and I haven't got delivery yet. I am not able to track my order + they r not replying my mail too now I want refund or my order....
Aug 11, 2020 by kiran kasbe
Refund issue and order not confirmed (Ajio.com) Closed
No response till now from Reliance retail limited, or Ajio Shopping Cart My amount was debited from my account Rupees ****.** on August * around * PM For the order in my Ajio Shopping Cart But till now order is not confirmed or...
Aug 11, 2020 by Kandasamy
Order delivered with missing products (Wonderland Foods) Closed
I have ordered dry fruits worth **** from wonderland foods which were delivered by xpressbees courier and the delivered package was damaged with missing products...
Aug 11, 2020 by Dinesh Jedhe
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's