E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Fake Sediment and Carbon Filters (Kent Ro Water Purifier) Open
Hi i have made service request for my KENT RO FILTER so the technician Chetan kumar visited me on ** aug but he was providing me * filters( * pc sediment and * carbon) filters of third party Company which was fake and not of kent parts. i asked...
Sep 05, 2022 by Pargat Singh Dhillon
Online fraud (YesNet Digital Ecomm Private Limited) Open
They Are Fooling Around People By Saying That They Are Providing Work From Home Packing Work. These Are The Numbers Through Which They Are Making Calls. *) +** ***** *****- sonu kumar *) ********** - sahil hussain Attaching All The Details...
Sep 05, 2022 by Reeti
Wrong shipping fee and reverse shipping fee being charged from the Seller by Meesho (Fashnear technologies Private limited) Open
I am a supplier with Meesho (www.meesho.com), a platform for online selling owned by Fashnear Technologies Private Limited, and currently have my shop named Vrindara in Meesho which is active since Jan ****. I have been selling ethnic wear for ...
Sep 05, 2022 by Rita Gupta
Missing items (Wristmate) Open
Ordered a pack of * wrist watches. Company sent only one for the price i payed. The email and contact number provided are not reachable. I received a mail saying "The email account that you tried to reach does not exist." Either refund the amou...
Sep 05, 2022 by Amol Pandhare
Refund not provided (Swiggy) Open
I ordered Food from Swiggy on */*/** Rs ****, order no: ************. When I was about to click payment option, it showed drop down Amazon right when I was about to click sodexo. I canceled order using their free cancel ticking button, as I wan...
Sep 05, 2022 by Abhishek MJ
Refund (Colive chennai) Open
I have booked room from colive, but they discussed rent **** but now *****, also no response from colive not Evan reply my message and not answering my call. I have paid advance booking amount of ****, so please refund my amount. I have chat ...
Sep 04, 2022 by Vinoth kumar
Wrong product received and they are not taking it back (Meesho) Open
I have ordered * necklace set and they have sent me a pair of earrings. So I have initiated return request but in the time of pickup they said "it is not matching with the product showing on the picture, so this product doesn't passed the quali...
Sep 04, 2022 by Praggya Sarkar
Cancellation and refund of unauthorised loan (Vedantu com) Open
Dear Vedantu Support Team, This is to bring into your notice, A scam that was commited just to sell Vedantu Pro Subscription (NEET, * YEARS). This was made possible brain washing the child which is a minor and cannot be held responsible ...
Sep 04, 2022 by Sarthak Vatsa
Sold defect products (Dell India ) Open
hi, i bought my new laptop on ** july ****. after i week i start facing battery problems . i called to my seller and informed about this problem and he arranged * customer center engineers but later again i facing the same problems. After sug...
Sep 04, 2022 by bhuwan choudhary
Worst Painting Service (Urban company pune) Open
Dear Urban Company I have taken the painting service from your team. It’s not even been ** days after the painting. My previous issues were visible in painting like dampness and cracks in wall. I called your representative you executive did...
Sep 03, 2022 by Shashank M
Not satisfied with the classes and humiliated and insulted by the staff (Henry Harvin) Open
I , Gurjeet Singh , started my SAP Ariba Course with Henry Harvin on **th July. It's been a month and I am really disappointed with the quality of classes and henceforth , I am writing to you. I am a working professional and I joined this cours...
Sep 03, 2022 by Gurjeet SIngh
Not return and refund (Nykaa ) Open
Nykaa ne meri return approve nhi Kia aur koi refund bhi nhi Hua bol raha hai nhi hoga reject kar diya ...
Sep 03, 2022 by S. P
Refund not issued for cancelled booking (Drivezy) Open
I had made a booking with Drivezy for a Ford Figo car (PNR: **********) between dates **th August **** to **st August ****. While booking from their website the total booking amount was shown as Rs. **** and I was prompted to pay **% amount of ...
Sep 03, 2022 by Shubham Pandey
Builder not refunding token amount for flat cancellation (Venkat Estates Private Limited) Open
We had booked one flat(Property name - Venkat Windsor East Apartments, Builder - Venkat Estates Private Limited) and paid *L as token amount but due to the negative reviews and current state of the property(cracks in the wall, protests by exis...
Sep 03, 2022 by Ajay Singh Bhadoriya
Refund not received (Jiomart) Open
I return ear dope on ** August. I have not received my money back till now. My complain no is **********. ...
Sep 03, 2022 by Amit kumar
ACTE is a scam (Acte Taining Institute Pvt Ltd) Open
This is Bhargav from Hyderabad, this is to inform you that I have done my payment for the Blockchain development course on **th August, **** (Monday). After the payment, nobody is responding to my messages or calls in ACTE. This is a complete f...
Sep 03, 2022 by Akarapu Bhargav
Refund not issued for cancelled order (Thepetcare) Open
I have ordered Royal Canin **kg maxi puppy dog food on ** July ****. I have made payment through sbi credit cards for Rs.****. ORDER NUMBER #****. But even after * days they have not despatched the order. when calling their customer care number...
Sep 02, 2022 by VIJAY ANANTH K
Fraud company (YesNetDigital Ecomm Private limited ) Open
They are fooling around people by saying that they are providing work from home packing work. These are the numbers through which they are making calls. *) +** ***** ***** Attaching all the details of how they are cheating people. ...
Sep 02, 2022 by Reeti
Ajio delivered wrong product not accepting it (Ajio) Open
My last AJIO order (Order ID FN********** ) was Leather jacket which was delivered on *th august . The product which i received was a polyester jacket which was neither shown or described in this product description on AJIO website. The jacket ...
Sep 02, 2022 by Rohit Sharma
This complaint is for refund my fees amount from company named Edureka edureka co Company No (Edureka Co) Open
I have already emailed and raised many complaint tickets to Edureka but they didn't refund my course fees. Also, I have already complained in consumer forums(Docket No- *******) and consumer court(Application No- A***********). I want a ful...
Sep 02, 2022 by Satyabrat Divedi
Product not delivered (Liveyourownstyle Co In) Closed
ordered product on ** june **** still not recieved it. ...
Aug 10, 2020 by nagpal
No confirmation message received (House of lehengas) Closed
I have ordered a combo pack today in the morning dated **/*/****.Money got deducted but no confirmation message received nor the details of the delivery....
Aug 10, 2020 by Mounika Reddy Polu
Product not getting exchanged (Myntra) Closed
I ordered my product to be exchanged from Myntra but my product is not getting delivered. the customer service is asking for more and more time. I have raised my complaint * times but no action...
Aug 10, 2020 by nikita patra
Worst product of my life (Apple Iphone 6) Closed
I purchase a iPhone * but the product is worst I want my payment please take your product and Get out from here I can't use my phone all time my phone in F* solutions and F* solutions is not a good service provider so please I want my refund **...
Aug 10, 2020 by Karan
Company and Product untraceable (Finifox Fashion) Closed
Ordered a product on **.**.****. Neither the product nor the company is traceable...
Aug 10, 2020 by abhinav sharma
Package not delivered (Craze And Demand) Closed
I ordered saree from craze and demand and made payment, i did not receive the saree....
Aug 10, 2020 by Pavani karne
In a Package one item missing (Women Polka Dot ) Closed
I order a two kurtis on ** Aug ****. But i got a delivered for one kurti only on (** Aug). One item missing. But billing is for two products. I paid for two kurtis...
Aug 10, 2020 by Joseph Masido
Package not delivered (Instylehere com) Closed
I ordered a bag about a month ago and still I haven't receieved any order status or the package. This site has looted my money. It would be great if anyone could help me in this and that would also make others aware about this scam....
Aug 10, 2020 by Vrinda
Rakhi Package not delivered (Igp.com) Closed
I placed an order on **th July (order no.*******) for rakhis to be sent to my brother in Mexico, the tentative delivery date was **nd July but it never got delivered. I haven calling IGP.com since **nd July but there is no response. They sent ...
Aug 10, 2020 by Varsha Aswani
PACKAGE NOT DELIVERED (FIRST CRY COM) Closed
I ORDERED CHILD DAIPERS AND WIPES ON FIRST CRY.COM FOR PREPAID ORDER WORTH **** INR. THE TENTATIVE DELIVERY DATE IS **-**-**** BUT TODAY IS **-**-**** TILL NOW I DID NOT RECIEVED MY PARCEL AND THERE IS NO PROPER RESPONSE FROM THEIR SIDE.THIS ...
Aug 10, 2020 by DAVID JADDU
Delivered in damaged condition (Myntra App) Closed
Received shirt in damaged condition and applied for return on the same day @ * July ,**** but every time I am getting the same reply wait for ** hrs. Today spoke to customer service Mr Lokesh Kumar very rude. Same response wait for ** hrs. At...
Aug 10, 2020 by Macario Fernandes
Noise Problem in residential area due to a small factory (Not available) Closed
There is a small factory o back side of my house and the machines produce lots of noise due to which its difficult to live in the locality....
Aug 10, 2020 by Abul Faiz Ansari
I ordered in smart watch and airbods in combo (Noice Color Fit) Closed
I have ordered smart watch and airbods but delivered in ordinary watch and headphone.. i paid the price amount is **** on **/**/****.. ...
Aug 10, 2020 by M. Rajasekaran
I got old damage product (W2 Smart Watch) Closed
I got old used damage watch and i cannot return the product...
Aug 10, 2020 by sonobo sonam
Wrong product was delivered and they are refusing to give my money back (Fronsa Com) Closed
I ordered a michael kors bag which is brown but i got the wrong product delivered. I asked for refund and return their product . They’re refusing to refund my money and asking extra cast to replace it . Ordered on:*/**/**** Delivered on:*/...
Aug 10, 2020 by Lorelai cooper
Ordered Shirts from FiniFox the contact details given are also fake (Finifox Fashion) Closed
I ordered * shirts ** days back and still i have not received any parcel. The number given is also fake. It is from vadodara. Please take some action against them i have lost **** rupees ...
Aug 10, 2020 by Zahadali Tinwala
Package not received (RELIANCE DIGITAL ) Closed
hi, I have placed the order on ** July ****. but not got the product yet. its been so long that I have to wait. whenever I call then I need to wait for more than ** min and my call automatically disconnects. I am feeling helpless not they don't...
Aug 10, 2020 by rishav Chouhan
Wrong Product Fraudulent Website (Suktams) Closed
I ordered * sets of lingerie from Suktams and the website name is different (hastkam.com). I opted for COD considering the online shopping frauds. The delivery arrived on **th Aug **** and took a card payment of INR ****/- on COD. The product q...
Aug 10, 2020 by Apeksha
Duplicate watch delivered (Ruhela traders Smartshub https smartshub myshopify com ) Closed
I have ordered a smart watch and air buts headset but the have deliver me duplicate watch and duplicate headset..the bill amount is RS 1699...
Aug 10, 2020 by Prathap
Wrong product (Faballey sarasafas revelon reveloutation) Closed
I purchases all product of well repuated brand and they sent me of local product of same brand and when i had complained against them they registered and without solving complain showed complain resolved...
Aug 10, 2020 by Akanksha
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's