E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Fraud grocery website (Wevado) Open
I placed an order of ** kg mangoes on wevado.in but did not receive anything. I had paid online. The upi id is paytm-********@paytm and corresponding name is Vaibhav Creation. Their support email id is also invalid. Kindly help. ...
Sep 18, 2022 by Suriti Chakrabarti
Commission not received and lost money (Suhit Trading Private Limited) Open
There is a website called www.amaraaa.com of this company called 'Suhit Trading' of Kolkata which offers a part time job of brand promotion and then provides commission after completing their tasks. I deposited *** first then got *** as commis...
Sep 18, 2022 by Vaibhav Prabhudesai
Unfair Charges for messages autotriggered by Vodafone Vi SIM on roaming (Vi India) Open
In my Vi Postpaid bill for August ****, There are charges for ** International Messages and * National Message (amount is around *** INR + GST). The messages seems to be auto-triggered by Vi Sim upon entering into a roaming area/Network cha...
Sep 18, 2022 by Monika Tantia
Product is not yet delivered (Ferns Petals) Open
I had ordered for two photo printed coffee mugs on *rd Sept(order nos. ******** & ********) with one day delivery i.e by **.**.****. But on **.**.**@*.**, I recieved mesage saying "delivery attempted'. This was idiotic update as i was at home ...
Sep 18, 2022 by Bheemappa Bandikeri
Refund of SD mount for modem surrendered (Hathway Chennai) Open
My hathway BB acct no ********** in the name of A R Ananthkrishnan, Chennai ****** closed and their modem was collected by them on */*/****. SD amount of Rs***/- not yet refunded. No response to my repeated requests.To date Please help me...
Sep 18, 2022 by A R Ananthakrishnan
Product not delivered and amount not refunded (Oneshopdeals com) Open
I placed the order on the *th of June **** . I have not recieved a return of funds as well as promised by the support staff (**********) only whatsapp. Im writing this complaint as on **th September **** and all i get from them is " we will do ...
Sep 18, 2022 by NDL
Fraudulent product delivery (Folksfab) Open
I have received a completely cheap quality, totally different, and damaged product from folksfab. Also the order was a combo of * suits but received only * suits. Their website link is this https://folksfab.com/shop/ Now they are unreachable ...
Sep 18, 2022 by Praneta Trivedi
Full package is not delivered (Winni Cake Online) Open
Order ID - ************, Cake delivered but Chocalates are not delivered.. Initially before order pickedup , I want to cancel as the price is too high and the delivery time was not meeting my expectations and they are not delivering the items w...
Sep 18, 2022 by Venkat Kumar
Received wrong item and swiggy denied to provide any compensation for loss (Swiggy) Open
Order id: #************ I ordered a large pizza - Classic cheesy tandoori paneer..from Captain Sam's restaurant but they sent me a medium one with different toppings - tandoori paneer was not there instead uncooked paneer was given and baby co...
Sep 18, 2022 by Aayush Thakur
Received Torn piece from an Instagram shopping site rci chikankari (rci chikankari ) Open
Sidhika Khanna owner of rci_chikankari gave me a piece which is torn and when I asked her to refund or send a fresh piece, she stopped replying to me. I am continuously messaging her since * days but she's not replying....
Sep 17, 2022 by Tejaswini SINGH
LOAN CLEAREDBUT NOT UPDATED IN CIBIL (Dhani app indiabull credit line app) Open
I have Cleared the Dues on **th August **** but it is not updated in my CIBIL, Please Update it...
Sep 17, 2022 by JAYAKUMAR ALLADI
Jeeves Complete Projection Fraud (Jeeves Consumer Services Private Limited) Open
I have purchased Complete TV Protection (* years) plan through above said company i.e Jeeves consumer services Private Limited which was exclusively for Acer LED Television purchased from Flipkart Platform I.e.. Above plan includes Warranty a...
Sep 16, 2022 by Emmanuel Toppo
Security deposit not refunded (Colive Orange) Open
I was staying in Colive Orange which is in AECS, Bangalore. I was asked to pay ***** as security deposit which is refundable. I vacated the property on **st August ****. But still I didn't get my deposit refund. I raised the complaint in Colive...
Sep 16, 2022 by Pari vallal
Wrong Food Delivered (Swiggy) Open
I ordered non-vegetarian items along with * gulab jamun with rabdi and I received all veg items. Its was someone else order. Swiggy delivery executive asked me to talk to customer care regarding the same as he can't do anything. After raising...
Sep 16, 2022 by ROHIT VISHWAKARMA
Flipkart scam (Flipkart) Open
Order a product in sale. After * days they cancelled the order saying its out of stock. I have lost many sale just because they said it will deliver today. ...
Sep 16, 2022 by Faisal Ahmed
Refund Didn t receive (Bewakoof Brands Private Limited) Open
Courier boy picked the return product ** days ago but still I didn't receive the refund amount although bewakoof didn't give response the mail totaly froud company ...
Sep 15, 2022 by Somanath jena
Sunmax techno online Fraud of Rs (Sunmax Techno) Open
I have ordered laptop by online from Sunmax techno (http://www.sunmaxtechno.com/contact-us/) dated *nd Aug'** and I haven't received the product yet and they are picking my calls and not even responding my whatsapp messages to refund my money b...
Sep 15, 2022 by Venkatesh Kumar
Unfair Cancellation False accusation and charging cancellation charges (Solai Traders) Open
I had placed an order for a few laptop/ computer accessories totalling ₹****/- on dealsplant.com app that is run by a Chennai based company by the name Solai Traders (Sai Raksha, No. A*-A, Sri Pandiyan Nagar, Mangadu, Chennai, Tamil Nadu ****...
Sep 15, 2022 by Rajeev iyengar
Received wrong return (Meesho) Open
I am clothing seller on meesho. I received wrong return instead of my saaree range Rs.**** i got another saree range Rs.***-*** apx which is not of my use. But they are not accepting my wrong return claim, I have given all necessary details ...
Sep 15, 2022 by Adesh Kumar Jaiswal
Package not delivered (Eloda.biz) Closed
Order date */*/**** and delivery time -*-*days but package no deliverd right time ...
Aug 12, 2020 by Kanchan
Order is not deliver (Mm bluk) Closed
I have order hoodies from mm bulk office site they dont hav cod so i have done online payment they r saying if order is confirm u will receive a text but they still not sending any massage. I also call at mm bulk coustmer care they r saying dow...
Aug 12, 2020 by Jyoti babhi
Package not delivered (Bulk mm official ) Closed
Seeings their page on Instagram I order a few tops for *** and the payment was done and they sent message about I will receive a text when order is ready. The order was made on * th of August and now * days past and there is no single message f...
Aug 12, 2020 by Niyati sandeep vichare
Wrong product delivered fake product (Ruhela traders ) Closed
I have a order a Bluetooth watch and ear Bluetooth which was seen and then I order with review but when I received the product I was wondering the product and was in misunderstood the fake company and they looted my money and I wanted you to p...
Aug 12, 2020 by Nelluri Ajay
Product not delivered (Watchler in) Closed
I have ordered an denim jacket from watchler.in on *st August and i haven't received my product yet....
Aug 12, 2020 by VIGYANI BALKISHAN SINGH
FAKE PARCEL DELIVERED (https boldhangers com collections frontpage) Closed
Dear Sir/Madam, We have been cheated, we have ordered for Kurtis but instead of Kurties, we received cheap quality Sarees. I request you to take action as soon as possible. Quatity Type Cost Ref...
Aug 12, 2020 by Sushant Kamble
Package not delivered (Clubinstyle) Closed
Ordered a T shirt on Jul ** and initially got order confirmation email. After * days on my follow up mail they responded the order will be delivered * -** days. Now after ** days also I haven't received the package nor getting any response from...
Aug 12, 2020 by Raj
Its wrong prodact (Sony 32000mah power bank) Closed
Product is wrong is not is power bank working not chois this product ...
Aug 12, 2020 by Prashant kakasaheb Nikam
Money not refunded (Club Factory App) Closed
I ordered a sweater from club factory app.the the product was not good so i refund it. And the product is delivered to the seller on ** july. But my money is dtill not refunded...
Aug 12, 2020 by Praneeta singh
Order not yet received (Comboweardeals) Closed
I saw the advertisement of kurtis on my Instagram and their I choose a Combo Pack. Each package have *kurtis Set and amount of RS *** each package. Total amount, I paid through credit card and powered by RAZOR PAY and after payment I didn't rec...
Aug 12, 2020 by Maithily Nathan D O
LYSO Resistance band and portable blender nt received (LYSO live your own style) Closed
I have ordered resistance band (₹***) and portable blender(₹***) on **.**.**. Didn't received any tracking details or packages till now and not even responding to email....
Aug 12, 2020 by Srinivas
My phone oneplus 8 pro (OnePlus) Closed
He is a Instagram seller I have paid **** to him no reply from him he blocked me Pls help me ...
Aug 12, 2020 by Bhuvanraj
WRONG PRODUCT DELIVERED ONE PRODUCT NOT SHIPPED (My Dream Store) Closed
Kindly note on * ND august I ordered Adventure XL / wine red full sleeve T shirt , But today on ** th I recvd *** rs Half sleeve T shirt , Pls note I am feeling cheated , I have paid *** INR for that, But not Got what Promised by MY DREAM ...
Aug 12, 2020 by Garvit Singh
Not yet refunded (Mamaearth) Closed
I have ordered some products on **nd july ****.Later I have cancelled the order but the amount has not been credited to my account yet....
Aug 12, 2020 by Joan Elizabeth George
Not received any update on my order (vastrafashionshop) Closed
I ordered a combo of night dress on August * but I still didn't receive any updates about the order which I already paid...
Aug 12, 2020 by Riya
Haven t been hearing anything about my order (Instylehere com) Closed
I have ordered from instylehere on **th July worth ₹ *** and my order number is #****.. I tried writing them mail but there’s no response and there’s not any customer care number available to contact.. and still didn’t get my order ...
Aug 12, 2020 by Kotecha Ria
Not received my order (Brand Factory) Closed
Actually i ordered a top of rs *** which was larger in size so i initiate the return. The delivery boy picked the top for return . After that its been ** days but no response from brand factory and also no sign of exchange details and all. Thei...
Aug 12, 2020 by Divya
Against Sunder saree fraud website (Sundar Saree) Closed
I have order * saree from sundar saree.they dispatch another * saree which are not in my cart.and they have taken rs.**** from me.now want to return it but unable to return.i want my money back. Vaxya Plz resolve my problem....
Aug 12, 2020 by Mayank Khare
Order not delivered (Clubinstyle) Closed
I have seen advertise of clubinstyle on Facebook page. So I have ordered * T-shirts on **/**/****. Clubinstyle sent me order confirmation mail also. But now after * days till they have not sent any SMS or mail regarding delivery I have sent s...
Aug 12, 2020 by Ramakant Patil
Fake product delivered (Tata Cliq) Closed
I did Purchase AccuSure Pulse Oximeter (Order Id *********). Tata Cliq delivered a fake product to me, and when I requested for return on the day I received it, they are not doing the same. Product has below issues: *) No where on the product ...
Aug 12, 2020 by Tavneet Singh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's