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ShopMyMobile in Ghaziabad UP - Delivered wrong damaged cell phone and charger

Jerald Mathew filed complaint against ShopMyMobile in Ghaziabad UP on Jul 20, 2021

On visiting their website saw their ad for Nefon Q** Ultra *G (Blue) *GB / ***GB, **MP Quad Camera, ****mAh, Lithium Ion Battery, *.**" with discount price of Rs*,***/-. Ordered same via online (only option available) on **th June, Order No.SH**********. On **th June rec'd message stating cell phone has been shipped via Delhivery SS, Tracking No.************. On **nd June rec'd delivery code to share with delivery person and on **nd June at about *PM the box containing the cell phone was delivered by Delhivery SS. On opening the package was surprised to see a *" phone named I Smart. Further found the charger defective. Used a charger of mine obsvd phone is charging but goes off after sometime. No other indication. On trying to switch on, the phone wouldn't come on. Tried calling all their available nos (**********, **********, *********, **********) found on going through various websites concerning Shopmymobile but either switched or not picking up. Sent an detailed email to id support@shopmymobie.in but got delivery failure. Then sent the same email to id Shopmymobile**@gmsil.com but till date (**th July) no reply. Tried repairing the rec'd cell phone but was told not repairable.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

ShopMyMobile in Ghaziabad UP

1

Total Complaints

1

Total Resolved

100.00%

Consumer Satisfaction

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